213 Best finance manager Jobs in Philadelphia, Pennsylvania (October 2025)

Esperanza Health Center

Medical Records Coordinator - FLOAT

17 days ago

Philadelphia

Job Description SUMMARY: Demonstrates great attention to detail handling patient information flowing in and out of Esperanza Health Center and Electronic Medical Records. Responsible for accuracy of information in and out of patient charts. Handles all medical records work for the assigned site, and communicates with Lead Medical Records Coordinator, Office Manager, EHC doctors, MAs, Clericals and IT department as needed. Follows all state and federal regulations pertaining to medical records and privacy issues. DUTIES AND RESPONSIBILITIES Customer Service: 1. Displays a customer service attitude and the love of Christ in all interactions. Treats all persons with courtesy, respect and patience. 2. Answer phone professionally within 4 rings., 3. Returns calls to patients/agencies on the same day that phone message is left., 4. Provides medical records to patients and outside agencies in a timely manner., 5. Offers support, hope and comfort to patients through excellent listening skills, prayer and scripture. Patient Account Management 1. Correctly handles patient information, assuring accurate titling and placement of scanned images into the correct patient account, and into the correct chart tab. 2. Communicates daily with Lead Medical Records Coordinator to ensure that departmental goals are met, working together to set priorities for scans, mail, faxes, chart copying and phone calls. 3. Distributes forms/faxes to clinical mailboxes, and collects papers for scanning from clinical areas at least once daily to ensure prompt handling of patient related communications. 4. Submits requests for off-site charts., 5. Corrects errors or communicates with the office managers to assure the error is corrected and ensures that incident reports are done when medical records errors occur. 6. Verifies complete release of records received prior to all chart copying. Contact sender if release form is inadequate. Follow state and federal laws regarding minimum necessary rule, confidentiality of records, and destruction of personally identifiable patient information. Maintain a log of all copying done. Oversee invoicing of chart copying. Responds promptly and professionally to patients or outside agencies requesting records. Clinical and Organizational Support 1. Trains or re-trains medical records staff and floaters as needed to assure accuracy of work. Encourage trainees to ask questions. Foster true understanding of medical records protocols by explaining concepts in detail. 2. Works closely with the Medical Records team, Practice Administrator and Office Manager to develop and update procedures/protocols specific to Medical Records. 3. Looks for ways to utilize technology and streamline work in order to improve efficiency. Open to suggestions from others in EHC. 4. Participate in departmental meetings and general staff meetings. Fully supports general clinic operations, including, but not limited to reassignment to cover front office clinical positions, including phones and appointment scheduling. Clerical assistant: The Clerical Assistant is responsible for obtaining and entering accurate and complete insurance verifications, collection of co-payments and collection of past due balances, and other elements that make up the start of the Esperanza Revenue Cycle. ● Verifies eligibility on all active insurances prior to patient encounter. Verifies PCP assignment, copayments and coverage limitations prior to encounter. Sets insurance order for appointment, and assures that allocation set and financial class match primary insurance. Verifies that the patient name and DOB exactly match primary insurance, and that the insurance product chosen in account is the actual plan assigned to the patient on the website. ● Provides written record of insurance verifications from external websites, including name of website, eligibility response, PCP assignment, other payers on account, CA name and date. Establishes mental health coverage prior to each medical or BHC encounter and adds the mental health insurance to account. ● Asks if the visit is related to MVA or Worker’s Comp at check-in and collects MVA and WC information as needed. Creates or attaches “cases” for all worker’s comp, MVA, and other visits per protocol. ● Obtains signature on Authorization for the Release of Information for all MVA and WC cases and documents this in the finance tab. ● Enforces collection policy by assigning guarantor correctly, collecting co-payments prior to visit and issuing receipt. Take steps to initiate a payment plan for past-due balances. Refers uninsured patients to the Patient Access Liaison for evaluation. ● Practices sound accounting and cash management principles by reconciling Daily Deposit slip and Daily Logs with cash totals at the end of each shift. Reconciles any discrepancies immediately. Manages case drawer: Keeps drawer locked at all times. Requests change from Office Manager as needed. Assures that change is ready for Saturday clinic. ● Retrieves charges and performs “first scrub” of claims at check out, verifying insurance order, allocation set, and case attachment. Communicates directly with the clinician if charges have not been entered. Creates financial notes in account to clarify any transactions that may be problematic. ● Creates new patient accounts using a mini-registration module. Begins by searching databases by “any” search function to avoid chart duplication, using EHC business intelligence tool for NPE availability and age restrictions, using insurance web-sites to verify eligibility and PCP assignment, and using EHC credentialing status updates for new clinician insurance assignments at EHC. 5. Other duties as assigned by Office Management. Core Competencies 1. MOTIVATION expresses enthusiasm and possesses a positive attitude and interest in the job. Exhibits self-motivation in undertaking new projects and assignments. Independently identifies and resolves problems. Pursues personal and professional development. 2. COMMUNICATION Verbally presents ideas and opinions in a clear and concise manner. Written communication is clear, concise, and well organized. Uses effective listening skills and allows others to convey ideas. Provides relevant information to immediate supervisor and staff regarding status of projects and programs. Establishes and maintains open lines of communications with other staff. Maintains discretion and confidentiality in communicating with others. Communicates the love of Christ through interactions, not complaining or arguing, but expressing hope in Christ and His promises. Shows respect for cultural differences and the dignity of each individual. Strives to put others at ease and to communicate in ways they can understand. Makes hospitality and responsiveness to patients and each other a habit, adding warmth to our environment. Notifies supervisor prior to scheduled start time if anticipating lateness or absence. 3. QUALITY / SERVICE Makes consistent efforts to control cost while seeking ways to increase productivity and improve quality. Ensures the proper completion of work activities in a timely manner. Recognizes critical situations and responds effectively. Maintains personal boundaries, taking on responsibility or tasks within limits of personal ability. 4. TECHNICAL KNOWLEDGE Continues to expand personal and professional growth by recognizing current trends in specialty and effectively preparing to meet anticipated changes. Serves as a resource person by providing technical knowledge to others seeking advice and assistance. 5. GENERAL RESPONSIBILITIES Works in harmonious partnership with health center staff and volunteers to further Esperanza’s mission and vision, to accomplish common goals, and to coordinate various activities. Adheres to policies and procedures of the health center and the regulations of governing agencies as they affect the department, recommending changes where appropriate. Promotes “safety” practices. Seeks timely reconciliation with others following biblical principles when wronged or after doing wrong to someone else. Favorably represents Christ and His mission at Esperanza within and outside the Health Center. Adheres to dress code policy at all times. Demonstrates a habit of good attendance and punctuality by reporting for work whenever scheduled. Participates in departmental meetings and general staff meetings. EDUCATION, KNOWLEDGE, SKILLS, AND QUALIFICATIONS: 1. High School Diploma or GED. Some College level coursework is preferred., 2. Outstanding organizational skills and demonstrated attention to detail., 3. Ability to deal politely with patients and outside agencies, 4. Demonstrated ability to handle many details and multiple priorities., 5. Good oral and written communication skills in English. Bilingual Spanish skills preferred., 6. Prior medical records experience and familiarity with medical terminology preferred. Experience in data entry position or billing will also be considered. 7. Must have a solid record of handling confidential information, as well as demonstrating trustworthiness and honesty. 8. Solid character references. Also, a solid timeliness and reliability in a work setting. INTERPERSONAL RELATIONS: As a representative of Esperanza Health Center, all comments, attitudes, actions, and behaviors have a direct effect on the organization’s image and perceptions of quality service. Interaction with patients, guests, volunteers, co-workers, supervisors, and employees must be in a manner that is friendly, supportive, courteous, respectful, cooperative, and professional. Personal and professional behavior should promote positive relations and an atmosphere which is congruent with Esperanza’s Mission and Vision statements, standards, and guidelines. I hereby certify that I have read and understand my position and description. In addition, I accept the responsibility of this position and acknowledge that I have received a copy of my position description. WORKING CONDITIONS: Ability to walk stairs Ability to lift boxes/papers up to 15 pounds Ability to sit for extended period of time Ability to type for extended period of time Ability to look at computer for extended period of time

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