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Job Description Job Title: Client Office Supervisor Reports to: Premier Services Manager Supervises: N/A Date last edited: December 15th, 2025 Position Summary: The Client Office Supervisor is responsible for performing core Virtual Office Manager VOM functions while also providing leadership, accounts receivable support, reporting, and quality assurance oversight for the broader team. This role ensures accurate and timely patient communication, scheduling, intake management, documentation, and A/R follow up, while supporting training, mentorship, and workflow consistency across the VOM team. Key Performance Areas & Key Performance Indicators: Virtual Office Management: 35% • Manage all patient communication including answering inbound calls, returning missed calls, and responding to emails or client requests in a timely manner, • Schedule new and existing patient appointments and create new patient charts with accurate demographic and insurance information, • Maintain and submit a Daily Communication Spreadsheet summarizing calls, payments, actions taken, and provider follow up items, • Upload and organize patient documentation including referrals, medical records, and faxes within the EHR, • Ensure new patient intake documentation is completed prior to appointments including identification, insurance, consents, and required forms, • Proactively monitor upcoming appointments to secure missing intake items and send reminders as needed A/R Support & Follow up: 25% • Verify insurance eligibility for new and returning patients and determine financial responsibility including copays, deductibles, coinsurance, and prior authorization requirements, • Generate and send Good Faith Estimates and respond to patient billing inquiries, • Collect required payments, send invoices, and accurately document payments in the EHR, • Obtain prior authorizations when required including confirmation of CPT HCPCS and ICD 10 codes and tracking authorization status, • Run aging reports, follow up on outstanding balances, establish payment plans, and communicate balance requirements prior to appointments, • Coordinate with Billing on discrepancies, authorization issues, and unresolved payment concerns Team Leadership & Training: 20% • Serve as a day to day resource for the VOM team by assisting with questions, escalations, and workflow guidance, • Train new hires on scheduling, intake workflows, documentation standards, communication expectations, and A/R procedures, • Conduct routine audits of work quality and identify training or re education needs, • Provide one on one coaching and performance support as needed, • Support cross training initiatives to strengthen coverage and team flexibility Compliance, QA & Reporting: 20% • Conduct quality assurance reviews across scheduling, documentation, A/R actions, Good Faith Estimates, and patient communication, • Monitor compliance with HIPAA requirements, GFE guidelines, and internal protocols, • Prepare operational and QA reports including productivity metrics, payment trends, and workflow performance, • Identify performance trends and recommend process improvements or corrective actions Minimum Qualifications Education: • Minimum of 2 plus years of experience in medical front office operations, scheduling, A/R, or healthcare administration, • Prior experience performing Virtual Office Manager level responsibilities required, • Experience with patient A/R or collections preferred, • At least 2 years of leadership or training experience preferred Competencies Operations Knowledge – Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company. Serves as an expert for others. Product Knowledge – Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer’s needs. Compliance Knowledge – Extensive understanding of general and department-specific regulations. Serves as a compliance resource for the team. Sales & Service – Guides the team to achieve goals while ensuring excellent customer service. Maintains professional communication and positive customer relationships Teamwork – Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. Computer Skills – Demonstrates a solid understanding of the technology utilized in his/her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength - Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity - Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking – The ability to convey information accurately by speaking to customers and other employees. Hearing - Able to hear average or normal conversations and receive ordinary information. Visual Abilities – Specific vision abilities used by the job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Employer reserves the right to change this job description at any time, should business needs arise.

Job Description Job Title: Dental Biller Reports to: Junior Dental Billing Lead Supervises: N/A Position Summary: The Dental Biller will ensure accurate and timely processing of invoices and insurance claims and deal with any patient queries regarding billing. Submitting and following up on claims with health insurance companies, managing accounts receivable, and coordinating with patients regarding their billing concerns. Key Performance Areas & Key Performance Indicators: Insurance Claims, Procedures, Billing, Managing Payment Plans & Collections (100%): • Collecting and reviewing all patient insurance information needed to complete the billing, collections, appeal, and/or cash processes to ensure clean claims submission to insurance carriers, • Following up on dental billing and accounts receivable for all payer types., • Processing dental insurance EOBs, appeals, denials, and following up with denial resolutions timely and accurately, • Understanding insurance EOBs and the appropriate adjustment best practices according to internal guidelines, • Posting payments received from insurance carriers and patients., • Effectively utilizing various means for collections, including but not limited to phone, fax, mail, and online methods., • Providing exceptional customer service to internal and external customers while resolving any requests in a timely and accurate manner and escalating complaints accordingly., • Audit accounts for quality., • Performs other related duties as assigned. Minimum Qualifications: Education: • One year of dental revenue cycle, dental billing, dental operations or dental clinical skills, • Strong customer service skills with a focus on providing timely responses to customers, • Excellent problem solving skills and decision making abilities, • Strong organizational abilities; detail oriented, • Skilled at managing multiple tasks with goals and deadlines Operations Knowledge – Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company. Serves as an expert for others. Product Knowledge – Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer’s needs. Compliance Knowledge – Extensive understanding of general and department-specific regulations. Serves as a compliance resource for the team. Sales & Service – Guides the team to achieve goals while ensuring excellent customer service. Maintains professional communication and positive customer relationships Teamwork – Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. Computer Skills – Demonstrates a solid understanding of the technology utilized in his/her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength- Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity- Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking- The ability to convey information accurately by speaking to customers and other employees Hearing- Able to hear average or normal conversations and receive ordinary information. Visual Abilities- Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. 9:00am-5:00pm

Job Description Job Title: Telephone Salesperson/Scheduling Coordinators Reports to: Managers, Sales Operations Supervises: N/A Position Summary: The Scheduling Coordinator will place outbound calls to medical practices to schedule appointments for our outside sales staff. Your role will involve using our sales pitch to effectively communicate the value and benefits of our merchant services. Key Performance Areas & Key Performance Indicators: Outbound Call Volume (45%): • Place roughly 140 outbound calls per day (20 per hour) to medical, dental, and specialty healthcare practices to schedule appointments for local outside sales representatives Appointment Scheduling (35%): • Demonstrate ability to articulate our value proposition and overcome objections Minimum Qualifications: Experience: • Previous experience in a Sales related environment Operations Knowledge - Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company. Serves as an expert for others. Product Knowledge - Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer's needs. Compliance Knowledge - In addition to having a solid knowledge of organization-wide regulations, the employee has a thorough knowledge of regulations & laws that relates to his/her department. Other employees might rely on this employees’ compliance knowledge to answer questions. Customer Service - Provides a consistent level of service to all internal and/or external customers. Maintains good communication by keeping the customer up-to-date on the progress of a request. Follows through on requests, questions, or complaints. Displays a positive, professional image and maintains composure at all times. Teamwork - Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Computer Skills - Demonstrates a solid understanding of the technology utilized in his/her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength- Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity- Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking- The ability to convey information accurately by speaking to customers and other employees Hearing- Able to hear average or normal conversations and receive ordinary information. Visual Abilities- Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Job Description Job Title: IT Support Assistant - POS & Access Setup Reports to: Senior Engineer Supervises: N/A Date last edited: July 24th, 2025 Position Summary: The IT Support Assistant is responsible for configuring and maintaining iPad and Access Point devices to support our department’s infrastructure. This entry-level position involves basic troubleshooting, device setup through MDM tools, and providing first-level support to users. The ideal candidate is detail-oriented, reliable, and comfortable working in a structured, process-driven environment. % Key Performance Areas Performance Measures 30% Device Configuration • Set up iPads using Apple Configurator and Addigy MDM, • Set up and label wireless access points Maintenance & Troubleshooting • Monitor device health and connectivity, • Perform routine checks and updates on deployed systems Documentation & Compliance • Follow established procedures and update logs consistently, • Maintain records of deployed hardware and software configurations Support & Collaboration • Provide support for user inquiries regarding iPads and Access Points, • Collaborate with IT staff to escalate and resolve more advanced issues, • Maintain positive and helpful communication with internal teams, • Learn and apply new technologies used in our infrastructure Education: • High school diploma or equivalent required, • 1–2 years of experience in an IT support or helpdesk role, • Experience with Apple Configurator and MDM systems Operations Knowledge – Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company. Serves as an expert for others. Product Knowledge – Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer’s needs. Compliance Knowledge – Extensive understanding of general and department-specific regulations. Serves as a compliance resource for the team. Sales & Service – Guides the team to achieve goals while ensuring excellent customer service. Maintains professional communication and positive customer relationships Teamwork – Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. Computer Skills – Demonstrates a solid understanding of the technology utilized in his/her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activity Definition Physical Strength Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking The ability to convey information accurately by speaking to customers and other employees. Hearing Able to hear average or normal conversations and receive ordinary information. Visual Abilities Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. *Employer reserves the right to change this job description at any time, should business needs arise.

Job Description Our Vision A world where every child with a language-based learning disability is empowered to achieve unlimited success. Objective Serves as the principal support and customer service representative for the Operations Department and oversees building and event operations. Duties and Responsibilities • Serve as the first point of contact for inquiries relating to building operations, facility rentals, events, security and food service., • Daily oversight of FMX (Events Management & CMMS Software) calendar and facilities service requests., • Work in coordination with the Director Physical Plant to ensure proper event staffing, security, and catering needs are met for all events., • Act as administrator for facilities:, • Assign tickets, • Business: Purchase orders, record retention, scheduling work in the absence of Director of Physical Plant, timekeeping, ordering, invoices, and others as assigned., • Staffing for events related overtime Scheduling and Events • Manage the details of the school’s annual master calendar and implement the use of FMX., • Lead the Calendar Committee in the scheduling of all practices, rehearsals, meetings, and events for all campus venues and most campus departments in the event management software system., • Work closely with the administration team to exercise concentrated vigilance of big-picture vision in scheduling of all reservations., • Resolve scheduling conflicts as necessary for events requiring Sr. Leadership attendance., • Support the planning and coordination of event logistics for all school events, including set-up, food, technology, maintenance, parking, and security needs., • Coordinate all furniture and large-scale facilities rentals needed for events on campus., • Ensure proper facilities staffing needs for event setups by overseeing Facilities Staff outlook calendar and Overtime Events schedule., • Routinely meet with departments planning large/high-profile events to ensure proper planning., • Coordinate catering needs with the overall FMX system and reporting process for the school., • Work with catering vendor to create menus and standardized service and pricing that is available to standardize and simplify process., • Manage contract with kitchen equipment service company., • Oversee quality and standards being met with food service provider and catering., • Act as main point of contact for specific parking and general transportation concerns on all three campuses., • Oversee all school-owned bus maintenance cycle and registration., • Coordinate event-specific parking needs of off-site parking, shuttle service, and valet service., • Review and coordinate all school-financed parking passes and tickets., • Oversee the management and scheduling of security personnel and 3rd party contract., • Address all operational issues with security vendor., • Manage special projects as assigned., • Maintain purchases in accordance with the budget for facilities and hospitality accounts., • Maintain inventory of supplies for postage meters and RAPTOR printers., • Participate in capital planning & RFP processes., • Oversee COI compliance for all vendors of the school via Trust Layer system., • Assist in obtaining necessary COIs for vendors the Windward School uses., • Excellent verbal and written communication skills., • Ability to speak and understand conversational Spanish required., • Strong clerical and organizational skills with a demonstrated initiative to build and implement improvements to office functions., • Experience managing event logistics from an operational standpoint (hotel, school, or other event management experience preferred). Innate ability to gather and organize a vast array of information related to the execution of concurrent and varying events., • Experience working within a large, complex organization and ability navigate the intricate and constantly evolving moving parts of such an organization., • Advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook., • Experience with any ticketing or event management system preferred, but is not required., • A willingness to learn new software programs applicable to this position as needed., • Experience working in a school environment preferred., • Physical demands include lengthy periods of standing, use of computer and phones, and carrying heavy objects.

Job Description America runs on DUNKIN’ and our restaurants run on teamwork, community, and YOU! -Have Fun, Make Friends and Eat Free -Flexible Hours and Weekly Pay! -Earn from $15 per hour -Earn Extra in Tips -Earn Bonus by Referring your Friends to Work with Us -NO Late Hours -Great Opportunities for Career Growth -A Team that gives back to our local communities Join our TBG DUNKIN’ Team as a Crew Member and help us deliver superior guest experiences by preparing and serving Dunkin’ products in a fun, fast paced environment. Your day will include preparing and selling coffee, donuts, and sandwiches, handling customer payments, operating cash register, following food safety rules, maintaining clean work area, and most importantly put smiles on people’s faces. If YOU love helping people, have excellent communication skills, enjoy teamwork, and have basic math and computer skills this is PERFECT JOB for you! Physical Demands: While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee continuously is required to stand, talk, hear, and see. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. You are applying for work with a franchisee of Dunkin’ Donuts /Baskin-Robbins not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Job Description Job Title: Product Expert (Inside Sales) Reports to: Product Expert Manager Department: Product Expert Team Location: White Plains, New York Position Summary: The Myriad Systems Product Expert is responsible for advancing the sales process by scheduling and delivering impactful demonstrations of our EHR software, while also identifying opportunities to cross-sell additional service lines that align with client needs. The Product Expert will be responsible for managing a robust calendar of demos, ensuring that each session is informative, engaging, and tailored to meet the needs of prospective clients. The goal will be to schedule and complete multiple demos per week, with each demo lasting approximately 30 minutes. As a Product Expert with a Sales Focus, you will not only be responsible for delivering tailored, engaging demonstrations of Myriad Health’s EHR & Billing Software but also for driving sales and client conversions. You will collaborate closely with the sales team, assist with negotiations, and close deals, ensuring a smooth transition from demo to onboarding. You will leverage your knowledge of Practice Management solutions to understand client needs, provide product insights, and build long-lasting client relationships. Not only will you earn a nice base salary, but you will have the potential to earn more with commission. Key Performance Areas & Key Performance Indicators: Schedule and Conduct Demos (40%) • Proactively scheduling and conducting virtual product demonstrations to highlight the features, functionalities, and benefits of Myriad’s EHR software., • Performance is primarily measured by two key metrics: the number of meetings scheduled with new prospective clients and the number of demos completed each week., • The goal is to schedule and conduct at least five meetings and five demos weekly., • These activities are tracked and verified through CRM reports and logged calendar invites to ensure consistency and accountability. Engage Prospects (10%) • Tailor your presentations to encourage engaging, two-way discussions, and consistently follow up with demo leads who has not committed to sign up., • Your ability to connect with prospects and maintain momentum after the demo is crucial to your success., • Ensure that your demos include active client participation, such as asking questions or joining the discussion. This will be tracked through your post-demo assessments and reviewed demo recordings., • Follow up with demo leads and all prospective clients within 24–48 hours, with activity tracked in the CRM system. Product and Pricing Knowledge (10%) • Maintain up-to-date knowledge on all EHR software features and pricing updates to ensure you deliver accurate and relevant information during product demos and service line discussions., • Complete quarterly product knowledge assessments evaluated through both formal testing and interactive calls. Customer Relationship Management (10%) • Effectively use CRM tools to log demos, follow-ups, and client interactions, ensuring a seamless and well-documented sales process., • Log activities in the CRM within 24 hours of occurrence, as tracked by CRM timestamps., • Act as the primary point of contact for prospects, providing timely support and coordinating with internal teams as needed., • Complete follow-ups within 48 hours after client interactions, verified through CRM records and manager review. Cross Sell & Up-Sell (10%) • Introduce and present additional services during product demos and negotiations, enhancing value for the client and contributing to revenue growth. By understanding each client’s needs, you will recommend tailored solutions that complement the core EHR product., • Track all service lines discussed during demos and prospective communications through CRM entries. Onboarding & Post Sales Support (10%) • Ensure a smooth transition from sales to onboarding by providing accurate client information, actively participating in client kick-off meetings, and supporting the onboarding team to resolve any potential roadblocks. Your involvement helps set clear expectations and contributes to a seamless client experience from the very start., • Ensure deals have all the required documentation completed and submitted before hand-off, verified through CRM or deal folder audits., • Schedule client kick-off calls within 3 business days for closed deals, tracked via calendar or CRM., • Attend your assigned client kick-off calls, as recorded in calendar. Continuous Learning & Knowledge Sharing: (10%) • Stay informed on the latest product updates and industry trends to deliver compelling, high-impact demos. Actively engaging in internal training, contributing to team feedback sessions, and applying client insights to refine your approach are key to improving both presentation quality and customer satisfaction., • Attend internal trainings and continuing education sessions, tracked through attendance records., • Participate in internal training and share feedback with the team to continuously improve the sales and demo processes, • Regularly review and incorporate client feedback to enhance product presentations and overall customer satisfaction Required Skills/Abilities: • Minimum of 3 years of experience in a sales role that involved conducting demos, either in-person or virtually. Experience with EHR software or related technology is a plus., • Demonstrated ability to effectively present and sell software solutions, with a strong track record of meeting or exceeding sales targets., • Proficiency in using CRM software and other client management tools (Monday.com preferred), • Proven experience in a customer-facing role, with a strong sales background, • Strong understanding of EHR, Billing Software, or related healthcare solutions (preferred but not required), • High school diploma required, • Bachelor’s degree in healthcare or business admin preferred., • Prolonged periods sitting at a desk and working on a computer. Operations Knowledge - Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company. Serves as an expert for others. Product Knowledge - Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer's needs. Compliance Knowledge - In addition to having a solid knowledge of general bank-wide regulations, the employee has a thorough knowledge of regulations & laws that relates to his/her department. Other employees might rely on this employees’ compliance knowledge to answer questions. Sales & Service - Is able to lead a team to achieve sales goals while balancing the needs of the customer. Coaches/teaches sales methods to those they supervise. Provides a consistent level of service to all internal and/or external customers. Maintains good communication by keeping the customer up-to-date on the progress of a request. Follows through on requests, questions, or complaints. Displays a positive, professional image and maintains composure at all times. Teamwork - Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Computer Skills - Demonstrates a solid understanding of the technology utilized in his/her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength - Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity - Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking – The ability to convey information accurately by speaking to customers and other employees. Hearing - Able to hear average or normal conversations and receive ordinary information. Visual Abilities – Specific vision abilities used by the job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Employer reserves the right to change this job description at any time, should business needs arise.

Job Description America runs on DUNKIN’ and our restaurants run on teamwork, community, and YOU! -Have Fun, Make Friends and Eat Free -Flexible Hours and Weekly Pay! -Earn from $15 per hour -Earn Extra in Tips -Earn Bonus by Referring your Friends to Work with Us -NO Late Hours -Great Opportunities for Career Growth -A Team that gives back to our local communities Join our TBG DUNKIN’ Team as a Crew Member and help us deliver superior guest experiences by preparing and serving Dunkin’ products in a fun, fast paced environment. Your day will include preparing and selling coffee, donuts, and sandwiches, handling customer payments, operating cash register, following food safety rules, maintaining clean work area, and most importantly put smiles on people’s faces. If YOU love helping people, have excellent communication skills, enjoy teamwork, and have basic math and computer skills this is PERFECT JOB for you! Physical Demands: While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee continuously is required to stand, talk, hear, and see. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. You are applying for work with a franchisee of Dunkin’ Donuts /Baskin-Robbins not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Job DescriptionCompany Description Store Management Our Domino's Pizza General Managers are the backbone of our business! General Managers handle all aspects of running a Domino's Pizza store, including leading their team, setting high standards for customer service and maintaining exceptional product quality standards. Opportunities! Our Management Development Program allows only our own store managers to apply for franchising opportunities - which sets us apart from our competition. For many of our General Managers, the ultimate goal is to own their own business. Only individuals who have successfully managed a Domino's Pizza store for at least a year, are eligible to apply for a franchise. Join our team and learn how business ownership may be within your grasp! If you are looking for a career path within our corporation, you could become a Trainer or a Regional Manager in our field marketplace. Great Pay! Our managers are paid a starting base hourly wage of $19.50. In addition, managers are eligible to earn bonuses and incentives based on the profitability of their stores, as well as the store's overall performance. Qualified management applicants must be at least 18 years old, Some management experience is a plus. The ability to work in a fast-paced, high volume environment and be able to handle multiple tasks at once is required. Job Description * PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48". Walking For short distances for short durations Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location. Sitting Paperwork is normally completed in an office at a desk or table Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. Qualifications • Valid U.S employment authorization that allows you to work in the United States of America., • Friendly, • Works well with others., • Works well under stress of high paced environment., • Organized, • Efficient in time management., • Must work weekends, • Preferred restaurant experience., • Ability to multitask., • Flexible but must understand you must work a minimum of 5 closing nights a week, including Friday, Saturday, and Sunday, non-negotiable, • Motivational skills, • Enthusiastic, • Possess the ability to train and develop a team., • Able to make employee schedules, • Able to place stores food orders/maintain inventory., • Able to keep the store employees in proper image., • Able to respond to customer concerns., • Must be able to follow Team Sharma Domino’s Policies., • Must be able to work together as a team., • Must understand all store calls must be answered after the first ring, • Exceptional product above all. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description Customer Service Our Customer Service Representatives (CSRs) are the first contact with our customers - so we value their commitment to exceptional customer service, enthusiastic attitude and the ability to assist our customers through the ordering process. Get Paid to Talk! In addition to providing exceptional customer service to our customers through order taking, our CSRs gain valuable experience through assisting with in-store duties and learning the pizza delivery business. Our CSR's will Earn an hourly base pay of $16.00! Great Hours! Our CSRs work mostly on the weekends and in the evenings. It is a great after school job, second job, summer job or part-time job for anyone who is looking to work part-time hours. Schedules are flexible so we will always try to work with you. Opportunities! In our CSR position, you will have an excellent opportunity to learn the in-store side of the business and eventually move into management. Domino's Pizza is committed to promoting from within - most of our General Managers started as drivers and many started as CSRs. It is a stepping stone to advancement into our Management Development Program. To apply for a Customer Service position at Domino's Pizza, you must be at least 18 years of age and have excellent communication skills. Some computer experience is helpful. In addition, we are looking for applicants to work in a fast-paced team environment Job Description PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48". Walking For short distances for short durations Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location. Sitting Paperwork is normally completed in an office at a desk or table Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. Qualifications • Valid U.S employment authorization that allows you to work in the United States of America., • Friendly, • Works well with others., • Works well under stress of high paced environment., • Ability to multitask., • Able to respond to customer concerns., • Must be able to follow Team Sharma Domino’s Policies., • Must be able to work together as a team., • Must understand all store calls must be answered after the first ring Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Job Title: Accounts Resolution Specialist- Level III Reports to: Head of Account Services Supervises: ART Level I and Level II Position Summary: The Level III Account Resolutions Specialist serves as the highest escalation point for complete, technical, and high-impact client account issues. This role demands expert-level problem-solving, in-depth knowledge of account management processes, a proactive approach to researching variables, and a strong working knowledge of the terminals and gateways used in payment processing. The Level Three ART specialist excels at analyzing and resolving intricate client and process related challenges. They work closely with internal teams, including IT, compliance, and senior leadership, to implement sustainable solutions, improve workflows, and prevent recurring issues. Additionally, this role plays a key part in mentoring lower-level specialists, refining support protocols, and contributing to process optimization initiatives that enhance overall operational efficiency and client satisfaction. Key Performance Areas & Key Performance Indicators: Submission Analysis (55%): • Serve as the escalation point of contact for incoming phone calls, addressing client inquiries with professionalism and accuracy, • Handles escalated client tickets that exceed the scope of the Level One and Level Two Service Tiers, • Reviews and prioritizes escalated tickets for efficient resolution, • Investigates and resolves complex account discrepancies, connection issues billing issues, and service requests that have been escalated to Level Three support, • Collaborates with internal teams to resolve multi-departmental concerns, • Ensures all tickets are documented thoroughly and updated regularly, • Provides clear, professional, and timely updates to clients regarding their inquiries, • Explains complex resolutions in an easy-to-understand manner to build trust and confidence Mentorship (25%): • Mentor all team members in the intricacies of Payment Processing and Account Maintenance, • Write our procedures how-to-guides, and continuing education resources on any topic that reaches level three that has steps that can be captured and documented, • Works with Director of Client Experience to analyze workflows that optimize efficiency and bring value to the client experience, • Asses Level One and Two ART by offering guidance and training on basic and complex scenarios, • Acts as a resource for resolving questions and improving team knowledge, • Ability to manage multiple team members, and other priorities in a fast-paced environment, • Skilled and able to execute all tasks within the ART Level One and Two Scope of Work, • Maintain daily/weekly/monthly metrics, including total tickets assigned, resolved, and open tickets Education: • 2+ years in customer service, payment processing, account management, or a related field, with experience handling escalated issues Customer Service Excellence – Demonstrates professionalism, patience, and empathy when addressing client inquiries implementing the Myriad Systems ELR strategy- Empathize, Localize, Strategize. Maintains a client-focused approach to deliver timely and accurate resolutions. Communication Skills – Strong verbal communication to effectively manage phone interactions. Clear and concise written communication for email correspondence and ticket documentation. Attention to Detail – Ensures accuracy in issuing and documenting service tickets. Identifies errors or inconsistencies in account records or service requests. Problem-Solving Abilities– Quickly asses and resolves account issues within the Level Three ART Service Tier. Escalates Level Three Closure requests to the Account Resolution and Closure Specialist (ARC) appropriately while ensuring smooth handoffs. Organizational Skills – Manages multiple tasks effectively, including monitoring emails, handling calls, interacting with third parties and maintaining metrics. Prioritizes workload to meet deadlines and service level agreements (SLA’s). Technical Proficiency – Skilled in using CRM systems, ticketing software, and email platforms. Comfortable generating and analyzing reports using basic data tools (e.g. Excel) Team Collaboration – Works collaboratively with team members to resolve issues and improve processes. Actively participate in team discussions, offering feedback and insights Adaptability and Flexibility – Thrives in a fast-paced environment, responding promptly to changing priorities. Open to learning new systems, tools, and processes to enhance efficiency. Accountability and Initiative – Takes ownership of tasks and follows through to completion. Proactively identifies opportunities for process improvement or efficiency Compliance Awareness – Understands and adheres to company policies and regulatory guidelines. Maintains confidentiality and security of sensitive client information The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength- Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity- Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking- The ability to convey information accurately by speaking to customers and other employees Hearing- Able to hear average or normal conversations and receive ordinary information. Visual Abilities- Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.