Business objects jobs in White Plains, New YorkCreate job alerts

Job Description Job Title: Client Office Supervisor Reports to: Premier Services Manager Supervises: N/A Date last edited: December 15th, 2025 Position Summary: The Client Office Supervisor is responsible for performing core Virtual Office Manager VOM functions while also providing leadership, accounts receivable support, reporting, and quality assurance oversight for the broader team. This role ensures accurate and timely patient communication, scheduling, intake management, documentation, and A/R follow up, while supporting training, mentorship, and workflow consistency across the VOM team. Key Performance Areas & Key Performance Indicators: Virtual Office Management: 35% • Manage all patient communication including answering inbound calls, returning missed calls, and responding to emails or client requests in a timely manner, • Schedule new and existing patient appointments and create new patient charts with accurate demographic and insurance information, • Maintain and submit a Daily Communication Spreadsheet summarizing calls, payments, actions taken, and provider follow up items, • Upload and organize patient documentation including referrals, medical records, and faxes within the EHR, • Ensure new patient intake documentation is completed prior to appointments including identification, insurance, consents, and required forms, • Proactively monitor upcoming appointments to secure missing intake items and send reminders as needed A/R Support & Follow up: 25% • Verify insurance eligibility for new and returning patients and determine financial responsibility including copays, deductibles, coinsurance, and prior authorization requirements, • Generate and send Good Faith Estimates and respond to patient billing inquiries, • Collect required payments, send invoices, and accurately document payments in the EHR, • Obtain prior authorizations when required including confirmation of CPT HCPCS and ICD 10 codes and tracking authorization status, • Run aging reports, follow up on outstanding balances, establish payment plans, and communicate balance requirements prior to appointments, • Coordinate with Billing on discrepancies, authorization issues, and unresolved payment concerns Team Leadership & Training: 20% • Serve as a day to day resource for the VOM team by assisting with questions, escalations, and workflow guidance, • Train new hires on scheduling, intake workflows, documentation standards, communication expectations, and A/R procedures, • Conduct routine audits of work quality and identify training or re education needs, • Provide one on one coaching and performance support as needed, • Support cross training initiatives to strengthen coverage and team flexibility Compliance, QA & Reporting: 20% • Conduct quality assurance reviews across scheduling, documentation, A/R actions, Good Faith Estimates, and patient communication, • Monitor compliance with HIPAA requirements, GFE guidelines, and internal protocols, • Prepare operational and QA reports including productivity metrics, payment trends, and workflow performance, • Identify performance trends and recommend process improvements or corrective actions Minimum Qualifications Education: • Minimum of 2 plus years of experience in medical front office operations, scheduling, A/R, or healthcare administration, • Prior experience performing Virtual Office Manager level responsibilities required, • Experience with patient A/R or collections preferred, • At least 2 years of leadership or training experience preferred Competencies Operations Knowledge – Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company. Serves as an expert for others. Product Knowledge – Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer’s needs. Compliance Knowledge – Extensive understanding of general and department-specific regulations. Serves as a compliance resource for the team. Sales & Service – Guides the team to achieve goals while ensuring excellent customer service. Maintains professional communication and positive customer relationships Teamwork – Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. Computer Skills – Demonstrates a solid understanding of the technology utilized in his/her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength - Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity - Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking – The ability to convey information accurately by speaking to customers and other employees. Hearing - Able to hear average or normal conversations and receive ordinary information. Visual Abilities – Specific vision abilities used by the job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Employer reserves the right to change this job description at any time, should business needs arise.

Job Description Job Title: Dental Biller Reports to: Junior Dental Billing Lead Supervises: N/A Position Summary: The Dental Biller will ensure accurate and timely processing of invoices and insurance claims and deal with any patient queries regarding billing. Submitting and following up on claims with health insurance companies, managing accounts receivable, and coordinating with patients regarding their billing concerns. Key Performance Areas & Key Performance Indicators: Insurance Claims, Procedures, Billing, Managing Payment Plans & Collections (100%): • Collecting and reviewing all patient insurance information needed to complete the billing, collections, appeal, and/or cash processes to ensure clean claims submission to insurance carriers, • Following up on dental billing and accounts receivable for all payer types., • Processing dental insurance EOBs, appeals, denials, and following up with denial resolutions timely and accurately, • Understanding insurance EOBs and the appropriate adjustment best practices according to internal guidelines, • Posting payments received from insurance carriers and patients., • Effectively utilizing various means for collections, including but not limited to phone, fax, mail, and online methods., • Providing exceptional customer service to internal and external customers while resolving any requests in a timely and accurate manner and escalating complaints accordingly., • Audit accounts for quality., • Performs other related duties as assigned. Minimum Qualifications: Education: • One year of dental revenue cycle, dental billing, dental operations or dental clinical skills, • Strong customer service skills with a focus on providing timely responses to customers, • Excellent problem solving skills and decision making abilities, • Strong organizational abilities; detail oriented, • Skilled at managing multiple tasks with goals and deadlines Operations Knowledge – Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company. Serves as an expert for others. Product Knowledge – Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer’s needs. Compliance Knowledge – Extensive understanding of general and department-specific regulations. Serves as a compliance resource for the team. Sales & Service – Guides the team to achieve goals while ensuring excellent customer service. Maintains professional communication and positive customer relationships Teamwork – Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. Computer Skills – Demonstrates a solid understanding of the technology utilized in his/her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength- Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity- Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking- The ability to convey information accurately by speaking to customers and other employees Hearing- Able to hear average or normal conversations and receive ordinary information. Visual Abilities- Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. 9:00am-5:00pm

Job Description Job Title: Telephone Salesperson/Scheduling Coordinators Reports to: Managers, Sales Operations Supervises: N/A Position Summary: The Scheduling Coordinator will place outbound calls to medical practices to schedule appointments for our outside sales staff. Your role will involve using our sales pitch to effectively communicate the value and benefits of our merchant services. Key Performance Areas & Key Performance Indicators: Outbound Call Volume (45%): • Place roughly 140 outbound calls per day (20 per hour) to medical, dental, and specialty healthcare practices to schedule appointments for local outside sales representatives Appointment Scheduling (35%): • Demonstrate ability to articulate our value proposition and overcome objections Minimum Qualifications: Experience: • Previous experience in a Sales related environment Operations Knowledge - Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company. Serves as an expert for others. Product Knowledge - Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer's needs. Compliance Knowledge - In addition to having a solid knowledge of organization-wide regulations, the employee has a thorough knowledge of regulations & laws that relates to his/her department. Other employees might rely on this employees’ compliance knowledge to answer questions. Customer Service - Provides a consistent level of service to all internal and/or external customers. Maintains good communication by keeping the customer up-to-date on the progress of a request. Follows through on requests, questions, or complaints. Displays a positive, professional image and maintains composure at all times. Teamwork - Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Computer Skills - Demonstrates a solid understanding of the technology utilized in his/her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength- Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity- Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking- The ability to convey information accurately by speaking to customers and other employees Hearing- Able to hear average or normal conversations and receive ordinary information. Visual Abilities- Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Job Description Job Title: IT Support Assistant - POS & Access Setup Reports to: Senior Engineer Supervises: N/A Date last edited: July 24th, 2025 Position Summary: The IT Support Assistant is responsible for configuring and maintaining iPad and Access Point devices to support our department’s infrastructure. This entry-level position involves basic troubleshooting, device setup through MDM tools, and providing first-level support to users. The ideal candidate is detail-oriented, reliable, and comfortable working in a structured, process-driven environment. % Key Performance Areas Performance Measures 30% Device Configuration • Set up iPads using Apple Configurator and Addigy MDM, • Set up and label wireless access points Maintenance & Troubleshooting • Monitor device health and connectivity, • Perform routine checks and updates on deployed systems Documentation & Compliance • Follow established procedures and update logs consistently, • Maintain records of deployed hardware and software configurations Support & Collaboration • Provide support for user inquiries regarding iPads and Access Points, • Collaborate with IT staff to escalate and resolve more advanced issues, • Maintain positive and helpful communication with internal teams, • Learn and apply new technologies used in our infrastructure Education: • High school diploma or equivalent required, • 1–2 years of experience in an IT support or helpdesk role, • Experience with Apple Configurator and MDM systems Operations Knowledge – Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company. Serves as an expert for others. Product Knowledge – Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer’s needs. Compliance Knowledge – Extensive understanding of general and department-specific regulations. Serves as a compliance resource for the team. Sales & Service – Guides the team to achieve goals while ensuring excellent customer service. Maintains professional communication and positive customer relationships Teamwork – Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. Computer Skills – Demonstrates a solid understanding of the technology utilized in his/her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activity Definition Physical Strength Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking The ability to convey information accurately by speaking to customers and other employees. Hearing Able to hear average or normal conversations and receive ordinary information. Visual Abilities Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. *Employer reserves the right to change this job description at any time, should business needs arise.

Job Description Our Vision A world where every child with a language-based learning disability is empowered to achieve unlimited success. Objective Serves as the principal support and customer service representative for the Operations Department and oversees building and event operations. Duties and Responsibilities • Serve as the first point of contact for inquiries relating to building operations, facility rentals, events, security and food service., • Daily oversight of FMX (Events Management & CMMS Software) calendar and facilities service requests., • Work in coordination with the Director Physical Plant to ensure proper event staffing, security, and catering needs are met for all events., • Act as administrator for facilities:, • Assign tickets, • Business: Purchase orders, record retention, scheduling work in the absence of Director of Physical Plant, timekeeping, ordering, invoices, and others as assigned., • Staffing for events related overtime Scheduling and Events • Manage the details of the school’s annual master calendar and implement the use of FMX., • Lead the Calendar Committee in the scheduling of all practices, rehearsals, meetings, and events for all campus venues and most campus departments in the event management software system., • Work closely with the administration team to exercise concentrated vigilance of big-picture vision in scheduling of all reservations., • Resolve scheduling conflicts as necessary for events requiring Sr. Leadership attendance., • Support the planning and coordination of event logistics for all school events, including set-up, food, technology, maintenance, parking, and security needs., • Coordinate all furniture and large-scale facilities rentals needed for events on campus., • Ensure proper facilities staffing needs for event setups by overseeing Facilities Staff outlook calendar and Overtime Events schedule., • Routinely meet with departments planning large/high-profile events to ensure proper planning., • Coordinate catering needs with the overall FMX system and reporting process for the school., • Work with catering vendor to create menus and standardized service and pricing that is available to standardize and simplify process., • Manage contract with kitchen equipment service company., • Oversee quality and standards being met with food service provider and catering., • Act as main point of contact for specific parking and general transportation concerns on all three campuses., • Oversee all school-owned bus maintenance cycle and registration., • Coordinate event-specific parking needs of off-site parking, shuttle service, and valet service., • Review and coordinate all school-financed parking passes and tickets., • Oversee the management and scheduling of security personnel and 3rd party contract., • Address all operational issues with security vendor., • Manage special projects as assigned., • Maintain purchases in accordance with the budget for facilities and hospitality accounts., • Maintain inventory of supplies for postage meters and RAPTOR printers., • Participate in capital planning & RFP processes., • Oversee COI compliance for all vendors of the school via Trust Layer system., • Assist in obtaining necessary COIs for vendors the Windward School uses., • Excellent verbal and written communication skills., • Ability to speak and understand conversational Spanish required., • Strong clerical and organizational skills with a demonstrated initiative to build and implement improvements to office functions., • Experience managing event logistics from an operational standpoint (hotel, school, or other event management experience preferred). Innate ability to gather and organize a vast array of information related to the execution of concurrent and varying events., • Experience working within a large, complex organization and ability navigate the intricate and constantly evolving moving parts of such an organization., • Advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook., • Experience with any ticketing or event management system preferred, but is not required., • A willingness to learn new software programs applicable to this position as needed., • Experience working in a school environment preferred., • Physical demands include lengthy periods of standing, use of computer and phones, and carrying heavy objects.

Job Description America runs on DUNKIN’ and our restaurants run on teamwork, community, and YOU! -Have Fun, Make Friends and Eat Free -Flexible Hours and Weekly Pay! -Earn from $15 per hour -Earn Extra in Tips -Earn Bonus by Referring your Friends to Work with Us -NO Late Hours -Great Opportunities for Career Growth -A Team that gives back to our local communities Join our TBG DUNKIN’ Team as a Crew Member and help us deliver superior guest experiences by preparing and serving Dunkin’ products in a fun, fast paced environment. Your day will include preparing and selling coffee, donuts, and sandwiches, handling customer payments, operating cash register, following food safety rules, maintaining clean work area, and most importantly put smiles on people’s faces. If YOU love helping people, have excellent communication skills, enjoy teamwork, and have basic math and computer skills this is PERFECT JOB for you! Physical Demands: While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee continuously is required to stand, talk, hear, and see. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. You are applying for work with a franchisee of Dunkin’ Donuts /Baskin-Robbins not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Job Description:\n\nCommunity Assignment Name Director of Life Enrichment II HCM Job Title Director of Life Enrichment II Group Community Life Services Department Community Life Services Team Life Enrichment Position Reports To Executive Director FLSA Status Salaried / Exempt POSITION SUMMARY: The Director of Community Life Services is responsible for the planning, coordinating and directing of a wide and varied scope of activities and programming which meet the spiritual, emotional, intellectual, vocational, social, physical and environmental needs of the residents. The programming is designed to meet the needs and to develop future programs to help meet the wellness needs of the residents (including but not limited to intellectual, occupational, social, environmental, spiritual, emotional, nutritional and physical.) The development of the programming must meet the requirements of the LCS Lifestyles and Health Services. The Director must support and illustrate the LCS Cares Program and Hospitality Promises. ESSENTIAL JOB FUNCTIONS:Supervise the Life Enrichment Department (two or more full-time/equivalent staff members) to include interviewing, hiring (with approval from the Executive Director), training, evaluating, and counseling within established policies and procedures. Supervise all volunteers to include interviewing, orientation, and coordinating appropriate activities for volunteers to conduct with residents. Promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Ensure and exceed residents’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result. Plan and coordinate volunteer and/or pay-per-service entertainment for special events, seasonal events, and educational speakers related to wellness topics that meet the needs and interests of the residents. Responsible for activity-related program training for all staff. Plan, schedule, and coordinate all resident activities, including special events following the Community’s Life Enrichment programs (i.e. Lifestyles and Health Services, Embrace the World, Ambassador, and Heartfelt Connections™ Memory Care Program) on a monthly basis. Ensure active facilitation and successful implementation of the LCS Extraordinary Impressions hospitality program, LCS Cares Program and the Lifestyle & Healthy Services Program. Plan, coordinate and direct a balanced program of spiritual, emotional, intellectual, vocational, social, physical and environmental activities with the intent of including all residents in some area of lifestyle activity. Provide individual and group educational opportunities for residents and staff in the area of disease prevention and management in the holistic spirit of the Lifestyle and Health Services Wellness Program. Lead daily resident activities per the Company’s standards. Tracking of activity participation for all residents. Communication of information to the Health Services department regarding activity participation and activity ability changes in status that may require resident Care Plan updates. Participate in resident Plan of Care and evaluation team meetings. Gather each resident’s interests at round table through the Social Spiritual History Assessment for planning person-center approach activities. Ensure the Community Experience Training Standards Manual is completed timely and in accordance to the standard’s practice. Create annual plan, goals, budgets, pricing and performance standards; maintain appropriate records pertaining to the department budget; monitors and controls cost expenditures, providing justifications/explanations for variances as appropriate. Submit all appropriate billings for services provided by the department. Prepare and distribute the monthly calendars according to the Company’s standards. Gather and present information, articles, and photos for the newsletter. Incorporate recreational activities from the outside community and develop close working relationships with those community organizations. Maintain adequate supply of adult activity materials. Oversees coordination of transportation for resident appointments, as well as regular and special recreational outings. May be responsible for transporting residents to appointments, as well as regular and special recreational outings. Report all program policy and/or procedure discrepancies to the Executive Director. Rotate with other managers as “Manager on Duty.” In combination with other personnel, keep electronic resident database(s) up to date. Supports creating a culture where the business decisions made in this position, along with individual employee engagement, drive top-line revenue and occupancy. GENERAL JOB FUNCTIONS:The Community embraces a culture of hospitality. To that end, all employees are expected as a condition of employment to practice the LCS Hospitality Promises™ in all interactions with residents, fellow employees, and guests: We greet you warmly, by name and with a smile. We treat everyone with courteous respect. We anticipate your needs and act accordingly. We listen and respond enthusiastically in a timely manner. We hold ourselves and one another accountable. We make you feel important. We embrace and value our differences. We ask, “Is there anything else I can do for you?” We maintain high levels of professionalism, both in conduct and appearance, at all times. We pay attention to details. Act as Manager on Duty as directed by the Executive Director. May assist the Executive Director in performing administrative functions, handling resident inquiries and conducting building tours; may also perform switchboard relief. Observe and abide by all regulations to ensure that personal health information is protected during its collection, use, disclosure, storage, and destruction within the community; and to ensure only the minimum necessary information is known to function in this position. Assure resident safety. Follow written and oral directions. Maintain confidentiality of resident and community information. Assist new employees in following established community policies and procedures. Complete assignments timely, completely and accurately. Attend all in-services as assigned or requested. Participate in interdisciplinary team and other community meetings as assigned or requested. Consistently work cooperatively with residents, co-workers, physicians, families, consultant personnel and other ancillary service providers. Observe all community safety policies and procedures. Is observant of safety hazards and emergency situations, and reports to appropriate person or takes corrective action according to established procedures. Come to work in a clean, neat uniform and consistently present an appropriate professional appearance. Come to work as scheduled and consistently demonstrate dependability and punctuality, complies with attendance policy. Assume accountability for data contained in the employee handbook. Assumes accountability for compliance with Federal, State, and other regulations within scope of control and of which informed. Observe infection control procedures. Follow Residents’ Rights policies at all times. Observe all community policies and procedures. Accept assigned duties, instructions or correction in a cooperative manner, voicing concerns or disagreement in a professional manner through established chain of authority according to state procedures. Perform incidental housekeeping and maintenance tasks as may arise during the course of regular duties, in order to maintain a clean, safe, pleasant environment for residents, visitors and staff. Perform all other related duties as assigned in an effective, timely and professional manner. Associate or Bachelor’s degree in recreational activities/life enrichment or the equivalent of working experience in the field Three years’ working experience in activities/life enrichment with seniors Two years’ experience working with memory care residents, if applicable to community Two year supervisory experience preferred Must possess current and valid driver’s license consistent with the requirements determined by size of vehicle and laws of the state in which the driver is licensed Must possess personal driving record consistent with the requirements of the Driver Selection Policy Doctor’s statement verifying free from communicable disease, if applicable to your state Willingness to be available for any/all emergencies regarding the community The ability to speak, read and comprehend the English language Must be artistically creative, motivational, and energetic with a passion for serving others Must possess patience and sensitivity to others’ needs; ability to work with community groups; willingness to work beyond normal working hours Familiarity with Adobe Acrobat and/or Adobe Reader Familiarity with Microsoft Office Suite products Familiarity with required electronics, including but not limited to iPads, tablets, smart TV’s and digital cameras Familiarity with social media preferred Good communication skills (oral and written) Good inter-department communication and teamwork skills Capable of administering employee incentive, retention and training programs Personal computer General equipment: printer, scanner, fax machine, copier, telephone, calculator, cell phone, Lifts and carries up to 50 lbs. with assistance occasionally Pushes and pulls up to 50 lbs. with assistance occasionally Climbs, reaches, bends and twists occasionally Reaches, bends and twists occasionally Sits, stands and walks frequently Light work – exerts up to 20 lbs. of force occasionally, and/or a negligible amount of force frequently or constantly to move objects. Routinely process written information as in policies and procedures, posted notices, instruction materials, regulations, etc. Routinely complete forms and other written documentation. Routinely observe resident actions, gestures, and facial expressions. Routinely recognizes auditory call signals, emergency alarms, wander monitoring system signals, soft voices of the elderly and verbal communication within the workplace. Routinely observes odors relevant to resident medical and personal care conditions, and those undesirable in the environment. Routinely interacts with individuals highly dependent on vocal communication – residents, family members, vendors, and co-workers – in circumstances requiring audible and intelligible vocalizations. Routinely interact with individuals (residents, family members, staff, etc.) who may be discourteous, tactless, demanding, verbally and/or physically threatening or abusive, angry or hostile, emotionally vulnerable or mentally ill, vulgar, mean-natured. Routinely called upon to control own emotions and behaviors so as to protect residents’ rights and to respond professionally with respect and dignity. Individual must be able to use protective equipment and take proper precautions and emergency Position is considered at minimal risk of exposure to infections through close contract with residents; minimal hazards associated with chemicals used for general cleaning and disinfecting throughout the community; and some craft materials/supplies. EXPERIENCE AND EDUCATION:Associate or Bachelor's degree in recreational activities/ life enrichment or the equivalent of working experience in the fieldThree years' working experience in activities/life enrichment with seniorsTwo years' experience working with memory care residents, if applicable to communityTwo year supervisory experience preferred LICENSE/CERTIFICATION OR OTHER SPECIAL REQUIREMENTS:Must possess current and valid driver's license consistent with the requirements determined by size of vehicle and laws of the state in which the driver is licensedMust possess personal driving record consistent with the requirements of the Driver Selection PolicyDoctor's statement verifying free from communicable disease, if applicable to your stateWillingness to be available for any/all emergencies regarding the community QUALIFICATIONS:The ability to speak, read, and comprehend the English languageMust be artistically creative, motivational, and energetic, with a passion for serving othersMust possess patience and sensitivity to other's needs; ability to work with community groups; willingness to work beyond normal working hoursFamiliarity with Adobe Acrobat and/or Adobe ReaderFamiliarity with Microsoft Office Suite productsFamiliarity with required electronics, including but not limited to iPads, tablets, smart TV's and digital camerasFamiliarity with social media preferred Good communication skills (oral and written)Good inter-department communication and teamwork skillsCapable of administering employee incentive, retention and training programs DELEGATION OF AUTHORITY: Life Enrichment staff PHYSICAL REQUIREMENTS: Tools, equipment, machines used on the job: Personal computerGeneral equipment: printer, scanner, fax machine, copier, telephone, calculator, cell phone, postage machine, digital camera, iPad/tablet, smart TV’s etc. Physical activities of the position:Lifts and carries up to 50 lbs. with assistance occasionallyPushes, and pulls up to 50 lbs. with assistance occasionallyClimbs, reaches, bends and twists occasionallyReaches, bends, and twists occasionallySits, stands and walks frequently Physical requirements of the job: Light work- exerts up to 20 lbs. of force occasionally, and/or a negligible amount of force frequently or constantly move objects SENSORY/COGNITIVE REQUIREMENTS: This list is not to be inclusive, rather exemplary of times of sensory/cognitive activities involved in performance of job functions. Recognition/vision and mental processing Routinely process written information as in policies and procedures, posted notices, instruction materials, regulations, etc.Routinely complete forms and other written documentationRoutinely observe resident actions, gestures, and facial expressions Hearing Routinely recognizes auditory call signals, emergency alarms, wander monitoring system signals, soft voices of the elderly and verbal communication within the workplace Smell Routinely observes odors relevant to resident medical and personal care conditions, and those undesirable in the environment Verbal communication Routinely interacts with individuals highly dependent on vocal communication- residents, family members, vendors, and co-workers- in circumstances requiring audible and intelligible vocalizations PROFESSIONAL BEHAVIOR REQUIREMENTS: This list is not to be inclusive, rather exemplary of times of emotional and behavioral activities involved in performance of job functions.Routinely interact with individuals (residents, family members, staff, etc.) who may be discourteous, ta

Job Description:\n\n INTRODUCTION Company Overview: BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes. At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone’s contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners. Location: It is anticipated that an incumbent in this role will work on-site at a BioMatrix location in one of the above-listed cities in New York state. Work location is subject to change based on business needs. Travel: 25%-50% annual travel required. Job Description: The Regional Director of Nursing (RDON) coordinates provision of infusion services to maintain compliance by directing professional practices, company policies and procedures, standards of practice, local, state, and federal rules and regulations, and accreditation standards for the assigned services and areas. The RDON will initially focus on New York state with likely, future expansion to other states anticipated. The RDON organizes, plans, implements, and evaluates agency services, programs and activities, with oversight of subcontracted services. Ensures adequate, effective, efficient, and appropriate delivery of services to maintain quality day-to-day care for all clients, which includes the ability to troubleshoot infusion-related problems remotely. The RDON is also responsible for representing BioMatrix infusion nursing with referral sources in a professional and persuasive manner. The primary purpose is to plan, organize, develop, and direct in accordance with current federal, state, and local regulations, accreditation standards, and current standards of practice that govern the assigned services and facilities, and may be advised by the Chief Clinical Officer and/or Medical Director, if applicable, to ensure that the highest degree of quality care is maintained at all times. The Regional Director of Nursing Services is an RN, BSN who has graduated from an accredited school of nursing and is currently licensed to practice in the State of residence. They supervise infusion services regulations and accreditation standards and strives to provide the highest quality of care in their assigned area. QUALIFICATION REQUIREMENTS Active, unencumbered Registered Nurse (RN) license in the state of New York required.Bachelor of Nursing degree required.Minimum of five (5) years of experience managing or directing registered nurses required.Has an extensive knowledge of current vascular access devices and methods applicable to the services provided by BioMatrix.Knowledge of accreditation standards for infusion nursing and the ability to gain and retain that accreditation.The ability and flexibility to establish, license, and manage multistate nursing service centers, to include home, office, and ambulatory infusion.Experience with contracting for infusion nursing services nationally, both in metropolitan and rural service areas.Knowledge of nursing reimbursement and the ability to manage the reimbursement process.Fluent in CMS nursing standards and HIT nursing requirements.Understands and implements effective nursing training and creates tools to measure competence.Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.Intermediate level skill in Microsoft Office (including Word, Excel, PowerPoint, etc.).Willing to travel for business purposes when necessary to attend meetings, conferences, seminars, etc. QUALIFICATIONS PREFERRED Master of Science in related field preferred.Minimum of ten (10) years of experience in home infusion at a multistate-service-level preferred with a minimum of five (5) of those years having been in strategic leadership roles preferredPrior AIC/AIS management, operational oversight, and coordination support experience preferred Current registered nurse infusion certificate (CRNI) preferred.IgNS certification preferred.IVIG and Transplant / Infusion therapy experience preferred. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Develop, maintain, and periodically update written policies and procedures that govern the day-to-day functions of the nursing service department. Recruitment, retention, and training of BioMatrix nurses and contracted nurse service organizations.Manage nursing department expenses and budget.Expert knowledge of products and services for nursing.Maintain a reference library of written nursing material (INS, AVA, NHIA, CDC, CMS, state regulations, etc.) that will assist the nursing service department in meeting the day-to-day needs of the patient.Develop, implement, and maintain an ongoing quality assurance program for the nursing service department.Responsible for establishing and maintaining relationships with home health nursing agencies and licensed organizations to support our patients, including contracting oversight and support. This includes measuring compliance to current standards of practice in accordance with accreditation requirements.Assist leadership in developing, implementing, and periodically updating the written procedures for new patient admissions and ongoing management of active patients.Ensures collaboration with referral, reimbursement, pharmacy operational teams, as well as, sales to support patient clinical activities related to home infusion care and patient care coordination is met by a member of the nursing team.Practiced continuous training for license.Knowledge of agency policies and procedures.Qualified in developing standards, which ensure safe and therapeutically effective service to patients and families. Has joint responsibility with leadership for seeing that standards are met.Attends pertinent continuing education programs other than routing in-services and shares information with staff.Assist with the development of strategy and implementation of the licensure efforts to broaden our home health licensure footprint and service offerings tied to our infusion pharmacies.Plan, develop, organize, implement, evaluate, and direct the Nursing Services Department, as well as its programs and activities, in accordance with current rules, regulations, and guidelines that govern the company. Develop, maintain, and periodically update the Nursing Service Procedures Manual, and nursing service objectives and philosophies.Assist the Performance Improvement Committee in developing and implementing appropriate plans of action to correct identified deficiencies.Develop methods for coordination of nursing services with other patient services to ensure the continuity of the patients' total regimen.Develop and implement a nursing service organization structure.Connect with and oversee clinical and non-clinical team members in multiple infusion pharmacy locations around the country, as requested by leadership. Develop and implement education programs designed to assist the staff nurse in the progression from novice to expert in the practice of nursing. NON-ESSENTIAL FUNCTIONS & RESPONSIBILITIES Develop and implement recruitment and retention programs for staff.Monitor regulatory agency standards and customer service expectations for the practice of all aspects of nursing.Demonstrated leadership, managerial ability, good interpersonal relationships and the ability to apply sound principles of administration and supervision.Conduct for employee evaluations Per Diem staff and staff coordinators.Demonstrates the clinical knowledge and judgment to utilize the nursing process to assess, plan, implement, provide, supervise and evaluate each patient's nursing care.Provides leadership, direction and guidance to assigned staff.Coordinates and maintains the required training and skills of staff.Implements corrective actions and conducts performance evaluations.Effectively addresses personnel issues in order to promote a productive and healthy work environment.Responsible for appropriate to licensure, education, and experience of staff.Keep abreast of nursing trends via workshops in-service, nursing journals, and seminars.Manage Performance Improvement activities including but not limited to meetings audits and compliance to standards.Maintain employee health files according to Federal, State, Local regulations and accreditation standards.Responsible for nursing contract, letter of agreements, business agreements negotiations, reviewing, executing and signing final contract.Develops a cooperative relationship and communicates effectively and professionally with the physicians.Investigates and reports any problem relating to patient care of conditions which might harm the patent and/or employee.Works with Administrator in identifying budgetary requirements and determining appropriate use of allocations.Monitors equipment for appropriate use and take steps to keep misuse to a minimum.Oversees agency's ongoing Performance Improvement Plan.Responsible for overseeing development of clinical indicators with appropriate monitoring, evaluations, taking action, and reporting results according to agency's PI plan.Provide 24 hour/day, seven days/week on-call coverage.Plans and supervises the home care program.Ensures that patient's plans of care are developed, implemented and evaluated.Reviews patient clinical records for compliance with federal, state, local and agency policies and guidelines.Immediately reports any accident, incident, lost articles, or unusual to the Administrator.Participation in membership in professional societies and organizations.Ability to prioritize and handle multiple tasks and projects concurrently.Must have scheduling flexibility and be able to work overtime and on-call coverage.Overnight travel on occasion by car and airplane.Careful attention to detail.Performs related duties as requested.Participates in quality assurance activities and audits as directed. KNOWLEDEGE, SKILLS AND ABILITIES REQUIREMENTS Knowledgeable of standards of care -- INS, AVA, Accreditation, CDC, CMS and OSHA requirementsDemonstrated knowledge and proficiency in the principles, procedures and best practices related to this position.Ability to actively communicate, inspire and motivate all levels of staff.Ability to think and act strategically and proactively. Ability to maintain accurate records and prepare reports and correspondence related to the work.Ability to maintain favorable public relations.Ability to organize and coordinate the work of others.Ability to set priorities and assign work to other professionals.Excellent verbal, written, and communication skills.Excellent group presentation skills.Excellent analytical skill. Communication Skills Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills Become and remain proficient is all programs necessary for execution. PHYSICAL DEMANDS AND WORK ENVIRONMENT This position could require direct patient contact but is not anticipated to require such.This position requires constant sitting with occasional walking, standing, kneeling or stooping. This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms.This position requires constant talking and hearing.Specific vision abilities required by this job include close vision and the ability to adjust focus.This position must occasionally lift and/or move up to 20 poundsRequired to move/lift physical hardware. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at or 954.385.7322 x 1425. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER Will participate in all mandatory training each year.Will consistently behave in compliance with the BioMatrix, LLC’s legal and ethical policies and procedures. Will abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual.Will not participate in any conduct considered to be unethical or illegal. EXPECTATION FOR ALL EMPLOYEES Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as

Job Description Job Title: Product Expert (Inside Sales) Reports to: Product Expert Manager Department: Product Expert Team Location: White Plains, New York Position Summary: The Myriad Systems Product Expert is responsible for advancing the sales process by scheduling and delivering impactful demonstrations of our EHR software, while also identifying opportunities to cross-sell additional service lines that align with client needs. The Product Expert will be responsible for managing a robust calendar of demos, ensuring that each session is informative, engaging, and tailored to meet the needs of prospective clients. The goal will be to schedule and complete multiple demos per week, with each demo lasting approximately 30 minutes. As a Product Expert with a Sales Focus, you will not only be responsible for delivering tailored, engaging demonstrations of Myriad Health’s EHR & Billing Software but also for driving sales and client conversions. You will collaborate closely with the sales team, assist with negotiations, and close deals, ensuring a smooth transition from demo to onboarding. You will leverage your knowledge of Practice Management solutions to understand client needs, provide product insights, and build long-lasting client relationships. Not only will you earn a nice base salary, but you will have the potential to earn more with commission. Key Performance Areas & Key Performance Indicators: Schedule and Conduct Demos (40%) • Proactively scheduling and conducting virtual product demonstrations to highlight the features, functionalities, and benefits of Myriad’s EHR software., • Performance is primarily measured by two key metrics: the number of meetings scheduled with new prospective clients and the number of demos completed each week., • The goal is to schedule and conduct at least five meetings and five demos weekly., • These activities are tracked and verified through CRM reports and logged calendar invites to ensure consistency and accountability. Engage Prospects (10%) • Tailor your presentations to encourage engaging, two-way discussions, and consistently follow up with demo leads who has not committed to sign up., • Your ability to connect with prospects and maintain momentum after the demo is crucial to your success., • Ensure that your demos include active client participation, such as asking questions or joining the discussion. This will be tracked through your post-demo assessments and reviewed demo recordings., • Follow up with demo leads and all prospective clients within 24–48 hours, with activity tracked in the CRM system. Product and Pricing Knowledge (10%) • Maintain up-to-date knowledge on all EHR software features and pricing updates to ensure you deliver accurate and relevant information during product demos and service line discussions., • Complete quarterly product knowledge assessments evaluated through both formal testing and interactive calls. Customer Relationship Management (10%) • Effectively use CRM tools to log demos, follow-ups, and client interactions, ensuring a seamless and well-documented sales process., • Log activities in the CRM within 24 hours of occurrence, as tracked by CRM timestamps., • Act as the primary point of contact for prospects, providing timely support and coordinating with internal teams as needed., • Complete follow-ups within 48 hours after client interactions, verified through CRM records and manager review. Cross Sell & Up-Sell (10%) • Introduce and present additional services during product demos and negotiations, enhancing value for the client and contributing to revenue growth. By understanding each client’s needs, you will recommend tailored solutions that complement the core EHR product., • Track all service lines discussed during demos and prospective communications through CRM entries. Onboarding & Post Sales Support (10%) • Ensure a smooth transition from sales to onboarding by providing accurate client information, actively participating in client kick-off meetings, and supporting the onboarding team to resolve any potential roadblocks. Your involvement helps set clear expectations and contributes to a seamless client experience from the very start., • Ensure deals have all the required documentation completed and submitted before hand-off, verified through CRM or deal folder audits., • Schedule client kick-off calls within 3 business days for closed deals, tracked via calendar or CRM., • Attend your assigned client kick-off calls, as recorded in calendar. Continuous Learning & Knowledge Sharing: (10%) • Stay informed on the latest product updates and industry trends to deliver compelling, high-impact demos. Actively engaging in internal training, contributing to team feedback sessions, and applying client insights to refine your approach are key to improving both presentation quality and customer satisfaction., • Attend internal trainings and continuing education sessions, tracked through attendance records., • Participate in internal training and share feedback with the team to continuously improve the sales and demo processes, • Regularly review and incorporate client feedback to enhance product presentations and overall customer satisfaction Required Skills/Abilities: • Minimum of 3 years of experience in a sales role that involved conducting demos, either in-person or virtually. Experience with EHR software or related technology is a plus., • Demonstrated ability to effectively present and sell software solutions, with a strong track record of meeting or exceeding sales targets., • Proficiency in using CRM software and other client management tools (Monday.com preferred), • Proven experience in a customer-facing role, with a strong sales background, • Strong understanding of EHR, Billing Software, or related healthcare solutions (preferred but not required), • High school diploma required, • Bachelor’s degree in healthcare or business admin preferred., • Prolonged periods sitting at a desk and working on a computer. Operations Knowledge - Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company. Serves as an expert for others. Product Knowledge - Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer's needs. Compliance Knowledge - In addition to having a solid knowledge of general bank-wide regulations, the employee has a thorough knowledge of regulations & laws that relates to his/her department. Other employees might rely on this employees’ compliance knowledge to answer questions. Sales & Service - Is able to lead a team to achieve sales goals while balancing the needs of the customer. Coaches/teaches sales methods to those they supervise. Provides a consistent level of service to all internal and/or external customers. Maintains good communication by keeping the customer up-to-date on the progress of a request. Follows through on requests, questions, or complaints. Displays a positive, professional image and maintains composure at all times. Teamwork - Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Computer Skills - Demonstrates a solid understanding of the technology utilized in his/her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength - Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity - Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking – The ability to convey information accurately by speaking to customers and other employees. Hearing - Able to hear average or normal conversations and receive ordinary information. Visual Abilities – Specific vision abilities used by the job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Employer reserves the right to change this job description at any time, should business needs arise.

Job Description America runs on DUNKIN’ and our restaurants run on teamwork, community, and YOU! -Have Fun, Make Friends and Eat Free -Flexible Hours and Weekly Pay! -Earn from $15 per hour -Earn Extra in Tips -Earn Bonus by Referring your Friends to Work with Us -NO Late Hours -Great Opportunities for Career Growth -A Team that gives back to our local communities Join our TBG DUNKIN’ Team as a Crew Member and help us deliver superior guest experiences by preparing and serving Dunkin’ products in a fun, fast paced environment. Your day will include preparing and selling coffee, donuts, and sandwiches, handling customer payments, operating cash register, following food safety rules, maintaining clean work area, and most importantly put smiles on people’s faces. If YOU love helping people, have excellent communication skills, enjoy teamwork, and have basic math and computer skills this is PERFECT JOB for you! Physical Demands: While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee continuously is required to stand, talk, hear, and see. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. You are applying for work with a franchisee of Dunkin’ Donuts /Baskin-Robbins not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Job Description Job Title: Accounts Resolution Specialist- Level III Reports to: Head of Account Services Supervises: ART Level I and Level II Position Summary: The Level III Account Resolutions Specialist serves as the highest escalation point for complete, technical, and high-impact client account issues. This role demands expert-level problem-solving, in-depth knowledge of account management processes, a proactive approach to researching variables, and a strong working knowledge of the terminals and gateways used in payment processing. The Level Three ART specialist excels at analyzing and resolving intricate client and process related challenges. They work closely with internal teams, including IT, compliance, and senior leadership, to implement sustainable solutions, improve workflows, and prevent recurring issues. Additionally, this role plays a key part in mentoring lower-level specialists, refining support protocols, and contributing to process optimization initiatives that enhance overall operational efficiency and client satisfaction. Key Performance Areas & Key Performance Indicators: Submission Analysis (55%): • Serve as the escalation point of contact for incoming phone calls, addressing client inquiries with professionalism and accuracy, • Handles escalated client tickets that exceed the scope of the Level One and Level Two Service Tiers, • Reviews and prioritizes escalated tickets for efficient resolution, • Investigates and resolves complex account discrepancies, connection issues billing issues, and service requests that have been escalated to Level Three support, • Collaborates with internal teams to resolve multi-departmental concerns, • Ensures all tickets are documented thoroughly and updated regularly, • Provides clear, professional, and timely updates to clients regarding their inquiries, • Explains complex resolutions in an easy-to-understand manner to build trust and confidence Mentorship (25%): • Mentor all team members in the intricacies of Payment Processing and Account Maintenance, • Write our procedures how-to-guides, and continuing education resources on any topic that reaches level three that has steps that can be captured and documented, • Works with Director of Client Experience to analyze workflows that optimize efficiency and bring value to the client experience, • Asses Level One and Two ART by offering guidance and training on basic and complex scenarios, • Acts as a resource for resolving questions and improving team knowledge, • Ability to manage multiple team members, and other priorities in a fast-paced environment, • Skilled and able to execute all tasks within the ART Level One and Two Scope of Work, • Maintain daily/weekly/monthly metrics, including total tickets assigned, resolved, and open tickets Education: • 2+ years in customer service, payment processing, account management, or a related field, with experience handling escalated issues Customer Service Excellence – Demonstrates professionalism, patience, and empathy when addressing client inquiries implementing the Myriad Systems ELR strategy- Empathize, Localize, Strategize. Maintains a client-focused approach to deliver timely and accurate resolutions. Communication Skills – Strong verbal communication to effectively manage phone interactions. Clear and concise written communication for email correspondence and ticket documentation. Attention to Detail – Ensures accuracy in issuing and documenting service tickets. Identifies errors or inconsistencies in account records or service requests. Problem-Solving Abilities– Quickly asses and resolves account issues within the Level Three ART Service Tier. Escalates Level Three Closure requests to the Account Resolution and Closure Specialist (ARC) appropriately while ensuring smooth handoffs. Organizational Skills – Manages multiple tasks effectively, including monitoring emails, handling calls, interacting with third parties and maintaining metrics. Prioritizes workload to meet deadlines and service level agreements (SLA’s). Technical Proficiency – Skilled in using CRM systems, ticketing software, and email platforms. Comfortable generating and analyzing reports using basic data tools (e.g. Excel) Team Collaboration – Works collaboratively with team members to resolve issues and improve processes. Actively participate in team discussions, offering feedback and insights Adaptability and Flexibility – Thrives in a fast-paced environment, responding promptly to changing priorities. Open to learning new systems, tools, and processes to enhance efficiency. Accountability and Initiative – Takes ownership of tasks and follows through to completion. Proactively identifies opportunities for process improvement or efficiency Compliance Awareness – Understands and adheres to company policies and regulatory guidelines. Maintains confidentiality and security of sensitive client information The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Strength- Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity- Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking- The ability to convey information accurately by speaking to customers and other employees Hearing- Able to hear average or normal conversations and receive ordinary information. Visual Abilities- Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Job Description Overview Now Hiring! Kohler Showroom Sales Consultant Location: Greenwich, CT 06830 - Onsite Salary: $22.00 - $28.00/hr. Plus Monthly CommissionJob Summary: Reporting to the Branch Manager and Assistant Manager, the Kohler Showroom Sales Consultant is responsible for providing exceptional service and expert product selection assistance to our Plimpton & Hills customers. You'll be in charge of expediting orders from vendors and conducting customer visits as needed, increase sales, market share, company profitability and customer satisfaction by working with consumers in choosing plumbing fixtures and related items. Benefits: • Health, Dental and Vision insurance, • 401K plan with employer matching, • FSA/HSA, • Vacation + Sick Time, • Long Term Disability, • Life InsuranceWhat You’ll Do:, • Actively generates new business through project specification, • Leverages a deep understanding of interior design and kitchen & bath products to produce sales results, • Educates consumers on kitchen and bath products, the design process, the supply chain / delivery process and all timelines, • Qualifies customer as to their project size, budget, & taste, • Creates customer bids in line with customer expectations and completes sales order follow up activities in a timely fashion, • Demonstrates effective listening skills to incorporate consumer wants into designs and understand their needs, • Keep pricing lists and structures confidential, • Understands the basics of the construction process and when the various showroom products fit within the construction cycle, • Maintain a clean, attractive, and organized showroom appearance to enhance sales, • Educates customers on how you and your organization differentiate from competitors, • Leverages relationships with past clients, vendors, channel partners, manufacturers, etc. to grow business, • Recognizes different consumer types and adjusts approach with each for optimal results, • Plans for upcoming customer meetings with a defined time management process, • Serves as a resource for the consumer and all parties involved in the project, • Establishes a “trusted advisor” status to become a liaison between the showroom customer and the installing contractor, • Achieve set goals and objectives as well as consistently strive to exceed sales performance goals, • Minimum of 2 years of luxury sales experience in home goods, kitchen, bath, and/or design preferred, • Ability to communicate clearly and effectively; verbally and written, • Familiarity with industry’s trends, • Results driven and customer focused, • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, • Specific vision abilities required by this job include close vision requirements due to computer work, • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.