Service Writer/Service Manager (Heavy Duty Truck and Bus Repair Shop)
19 days ago
Rutherford
Job DescriptionJob Summary On-Site Fleet Service, a medium- and heavy-duty truck repair company with over 40 years of industry experience and four locations in New Jersey, is seeking an experienced Service Writer/Service Manager for our Rutherford, NJ location. This role is designed as a transition into a District Shop Manager position, working closely with and training under the current District Shop Manager while learning all aspects of the role and completing daily operational responsibilities. We are seeking a qualified candidate with prior experience in a truck repair facility service role. This position requires strong business management skills, diesel repair knowledge, and the ability to effectively communicate with both customers and technicians. Key Responsibilities • Oversee daily shop operations, including management of staff and enforcement of safety standards, • Achieve company operational goals and performance objectives, • Maintain cleanliness, organization, and overall appearance of the shop, vehicles, and equipment, • Collaborate with sales staff to ensure shop profitability, • Build and maintain strong customer relationships by addressing concerns promptly and professionally, • Prepare accurate repair estimates and invoices, • Communicate job progress, updates, and delays to customers, • Ensure all repairs are completed efficiently and meet manufacturer standards, • Manage and supervise daily workflow and shop productivity Preferred Qualifications • Experience working with multiple makes and models of medium- and heavy-duty trucks, • Strong computer skills; experience with shop management software (Bay-Master preferred), • Minimum of 5+ years of experience in medium/heavy-duty commercial vehicle service, • Strong knowledge of diesel truck components and repair processes, • Self-motivated with a strong sense of urgency and willingness to learn and attend training, • Ability to prioritize and manage multiple tasks in a fast-paced environment, • Excellent written and verbal communication skills, • CDL (Commercial Driver’s License) is a plus About Us On-Site Fleet Service is committed to helping every team member reach their full potential. We foster a family-oriented culture that encourages growth, creativity, and continuous learning, while providing the tools needed to achieve excellence in the workplace. Benefits • Medical, Dental, and Vision Plans, • Company-paid Life Insurance Coverage, • 401(k) Program, • Employee Bonus Programs, • Paid Vacation and Holidays E04JI800jf5d40955vy