General Manager in Training - WOODBRIDGE
hace 7 días
Woodbridge
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Dental insurance, • Employee discounts, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development As a GMIT, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible. Drive Sales Performance • Achieve and exceed membership, retail, gift card, and service sales goals, • Actively coach the team on conversion and sales behaviors, • Promote services, upgrades, and current offers with confidence and consistency, • Support strong performance in call handling and booking conversionLead the Front Desk, • Own daily front desk operations, guest flow, and overall performance, • Lead, coach, and support the front desk team to consistently meet sales and service goals, • Drive accountability around membership conversion, booking efficiency, and guest experience, • Ensure a high standard of execution across all client interactionsSupport the Spa Leadership Team, • Assist the General Manager with daily operational execution, • Train, onboard, and develop new and existing front desk team members, • Support reporting, cash handling, and front desk systems, • Step in as a key leader to maintain consistency and momentum in daily operationsWhat Were Looking For, • 13 years of leadership experience preferred, • Strong background in sales, customer service, or performance-driven environments, • Proven ability to lead, coach, or influence a team, • Strong communication and interpersonal skills, • High level of accountability and a solutions-oriented mindset, • Comfortable in a fast-paced, goal-driven environment, • Flexible availability including nights, weekends, and holidays, • Experience with booking systems (Zenoti or similar) a plusWhats in it for You, • Medical, Vision, Dental, Life Insurance, • 401K with 5% company match, • Paid Time Off, • Service & product discounts, • Strong support system and people-first culture Who We Are FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannotbut at our core, we are still a family-owned company. We are in the people business, and our people come first. We cant wait to meet you!