Assistant Manager (Blackbear Diner)
hace 16 días
Las Vegas
Job Description Black Bear Diner is iconic brands known for delivering delicious meals. With a focus on quality and customer satisfaction, we pride ourselves on creating an enjoyable experience for every guest. As an Assistant General Manager, you will play a key role in leading the team, overseeing daily operations, and ensuring the store runs smoothly while maintaining high standards of service and product quality. Key Responsibilities: 1. Staff Supervision & Training: • Supervise and lead cafe staff during shifts, ensuring all team members are performing their duties efficiently and following company policies., • Assist in recruiting, hiring, and training new employees, ensuring they understand their roles and responsibilities., • Provide ongoing coaching and feedback to staff, helping them improve their skills and performance., • Ensure all employees adhere to the cafe’s standards of service, cleanliness, and safety. 2. Customer Service:, • Ensure customers receive prompt, friendly, and professional service at all times., • Handle customer complaints, concerns, or special requests in a positive and professional manner, resolving issues quickly and effectively., • Ensure that customer orders are accurate and delivered with quality and consistency., • Maintain a clean and welcoming environment for customers at all times. 3. Operations Management:, • Oversee daily cafe operations, ensuring that all tasks are completed efficiently and according to established procedures., • Assist in managing cafe inventory, ensuring that stock levels are maintained, and products are ordered in a timely manner., • Help manage the cafe’s cash flow, including handling cash, making deposits, and balancing registers., • Ensure all equipment is maintained, cleaned, and operating properly. 4. Health, Safety, & Compliance:, • Ensure all health, safety, and sanitation guidelines are followed, including proper food handling, cleaning procedures, and employee hygiene., • Ensure compliance with local health regulations and safety standards., • Help maintain cleanliness and organization of the kitchen, dining areas, and restrooms. 5. Financial & Administrative Support:, • Assist in achieving financial goals, including sales, labor costs, and maintaining budgetary goals., • Help track and monitor key performance indicators, such as sales trends and employee performance., • Support the management team in analyzing sales reports and making adjustments to operational strategies as needed. 6. Teamwork & Communication:, • Foster a positive and collaborative work environment by encouraging teamwork and open communication., • Act as a liaison between staff and management, ensuring that issues are addressed promptly., • Assist with the scheduling of shifts and help ensure adequate staffing levels during busy periods. 7. Additional Duties:, • Assist with opening and closing the cafe, ensuring that all procedures are followed and the cafe is secure., • Perform other tasks as directed by the General Manager or Restaurant Manager. Requirements Experience: • 1-2 years of experience in a supervisory or management role in the foodservice or hospitality industry is preferred., • Previous experience in a cafe, restaurant, or similar establishment is a plus. Skills: • Strong leadership, organizational, and communication skills., • Ability to manage time effectively, handle multiple tasks, and prioritize in a fast-paced environment., • Strong customer service skills with a focus on creating a welcoming atmosphere for guests., • Basic financial and business acumen, including experience with cash handling and inventory management., • Ability to handle difficult situations and customer complaints professionally.