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As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: Get Data In (GDI) Integrations Content team at Next Gen-SIEM is responsible for building out of the box integrations for 3rd party products to ingest and parse data into SIEM platform. We are looking for a passionate Security Engineer with expertise in data ingestion and integration for SIEM. This role focuses on designing, developing, and maintaining out of the box data connectors for CrowdStrike Next-Gen SIEM, ensuring seamless ingestion of security data from various third-party products. The ideal candidate has hands-on experience in cybersecurity, data ingestion pipelines, log collection mechanisms, and security event processing. You should be well-versed in industry-standard data ingestion and integration methods and possess strong knowledge about security products and platform This role is hybrid, on-site at our NYC Office Location. Candidates should be comfortable visiting the office twice a week once the development center is established. What You'll Do: Evaluate, develop, maintain, and enhance data connectors and parsers to ingest data from third-party security products into CrowdStrike Next-Gen SIEM Set up and maintain a lab or test environment for security products to validate data connectors and troubleshoot issues Troubleshoot and resolve issues with existing data connectors to ensure reliable log ingestion Collaborate with internal teams to define efficient logging, error handling, data normalization and documentation for data connectors Research and implement best practices for ingesting security logs from Firewalls, IDS/IPS, Cloud Security products, Endpoint Security, and other security products and platforms Write and maintain high-quality technical documentation for integration methods and troubleshooting guides Provide on-call support for critical data ingestion issues and production incidents Work with customers, customer success and customer support teams to troubleshoot and resolve data ingestion-related issues and ensure effective communication What You'll Need: Bachelor’s or Master’s degree in Computer Science or related field or equivalent work experience. 6+ years of experience in cybersecurity and SIEM integrations Experience in developing data connectors or ingestion pipelines for SIEM platforms such as Splunk, Sentinel, Exabeam, QRadar etc. Experience in security data normalization schemas, parsing and data enrichment Experience in setting up and managing environments for security products such as Firewalls, IDS/IPS, EDR, CASB, Identity Security, Email Security etc. Experience with security events and its formats such as Syslog, CEF, LEEF, JSON, XML Working knowledge of log processing or shipping tools such as Cribl, Splunk forwarder, Azure monitoring agent, LogScale log collector etc. Working knowledge on cloud-native logging services such as AWS CloudWatch, Azure Monitor, or GCP Logging Proficiency in at least one programming language, preferably Python or Go Strong documentation, communication and customer interaction skills Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes. #LI-SS1 Benefits of Working at CrowdStrike: Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at _ for further assistance. _ CrowdStrike participates in the E-Verify program. _ _ CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $120,000 - $180,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please _.

Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible work at home consumer research opportunities that help shape products, services, and user experiences. Role Overview: We're inviting individuals from all backgrounds, including those searching for call center representative agent roles, to express interest in joining upcoming consumer research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time (or full time) in research based on availability and profile match. Requirements: A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits: Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessions No experience needed, including no previous call center representative agent background. Just a willingness to share your opinions Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type Compensation: Up to $750 per week (amount varies based on the selected focus group or research assignment) If you're interested in being part of research that helps shape real-world decisions, and exploring flexible part time, work at home opportunities, we welcome you to register your interest online today. Important Notice - No Fees Required: We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in research.

Job Description Remote - Candidate needs to live in Tri- State Area of NY Shift requires: Evening & Weekend Hours: M-F 4pm-12am OR Tues - Sat 2pm-10pm Summary: Supervises a team of employees who receive incoming telephone calls involving domestic violence, rape, and other crimes that will, in some instances, require making quick decisions regarding the caller’s safety and well-being. The Team Leader has a key role in setting the standard for assessing human service needs via telephone using active listening, crisis intervention and/or suicide risk assessment skills. The Team Leader manages staff members who will normally elicit essential information from the caller including the problem (or complaint) determine the immediacy and type of response needed based on an initial risk assessment, and document critical aspects of the telephone call and actions taken on the agency’s database. This position assigns staff to perform their duties and responsibilities, and reviews their work for adherence to instructions, accuracy, completeness and conformance to accepted client-centered practices. To ensure quality assurance performance standards and expectations are being successfully carried out in the Hotlines, this position will take a pro-active role to develop and implement action plans to address problematic trends, sustain progress and continuous improvement. The Team Leader provides oversight and supplemental spot-checking for data and documentation quality initiatives, while offering coaching and development to Client Advocate Specialists and Shift Coordinators to improve their ability to explore callers’ mental and emotional state of mind through client centered, empowering, and non-judgmental language. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. Participate in the recruitment, hiring and onboarding of new staff., • Supervises staff whose key role is to establish rapport with the caller and, through risk assessment skills acquired in Client-Centered Practice training, assist the caller to safety plan around the current situation. Staff may provide relevant information and referrals to resources that may assist the caller in maintaining their safety., • Provide weekly individual supervision to a direct reports using a reflective supervision model and a trauma informed approach., • Provide ad hock supervision and coaching to any advocate on shift as needed., • Utilize hotline technology to assess staff overall productivity. Including the accuracy and timeliness of case records that document client interactions., • Ensures smooth daily operation through shift monitoring and administration, including:, • Supporting staff to handle challenging calls and debriefing after challenging calls, • Supporting staff in handling calls through coaching, • Evaluating the quality of client experience on the hotline by examining abandonment rate, call volume, hold times, and answer time., • Running and analyzing call forecasting reports to ensure staffing pattern is consistent to meet the call volume. • Handling client calls during busy periods as needed, to CAS standard, • Handling calls from social service and criminal justice providers, • Handling client complaints, and escalating complaints to Hotlines Senior Director as needed., • Monitoring staff attendance for shifts, training and staff meetings, • Documenting shift activities and issues, • Reviewing for accuracy and approving both e-time and funder timecards after designated deadlines., • Reviewing and monitoring direct reports leave time accruals to ensure that vacation, holiday, and other time off requests are processed according to company policy., • Acts as client risk specialist in managing clients who are at risk for suicide, and in supporting staff members who are responding to those clients’ needs, • Interviews prospective candidates for open positions and recommends hiring decisions in line with Safe Horizon’s hiring policies, • Communicates regularly with all staff to provide information and updates regarding program practice and operations, • Coordinates shelter intake and communicates daily to staff updated status and availability of shelter space derived from Shelter Occupancy and Referral System (SORTS) and/or Shelter staff, as well as troubleshoot shelter-related issues, to ensure seamless assignments of Hotlines clients into shelter spaces, • Establish and maintain clearly communicated consistent expectations of and goals for staff performance that focus on CCP standards (includes EPA goals) and document for employee file, • Assess and identify staff with performance issues. Collaborate with staff in the development of action plans to improve performance and document for employee file., • Complete quarterly performance reviews that reflect feedback given in supervision, coaching, and quality assurance monitoring activities. Qualifications: • Master’s degree in human services field ( e.g., counseling, psychology, social work or related field) with at least 1 year of supervisory experience preferred, or Bachelor’s degree in human services field with at least 3 years of supervisory experience., • 2+ years of public contact experience (e.g., call center environment), preferably working with crime victims, dealing with individual problems and applying policies, procedures, and/or guidelines. Telephone counseling experience desirable., • A combination of appropriate education and experience working with crime victims may be substituted for the minimum education and experience requirements. Required Knowledge, Skills, and Abilities: Knowledge: • Familiar with trauma and intimate partner violence and the prevention, treatment and recovery processes for victims, • Recognize the social, economic, familial and cultural contexts that affect victim’s lives, • Familiarity with human behavior and of causal factors underlying family breakdown;, • Familiarity with laws, regulations and practices pertaining to public welfare programs and ways in which these resources could be made available to people in need of them. Skills: • Ability to model, coach, motivate client facing staff, • Ability to use a trauma informed approach to addressing client, and or staff escalations, • Ability to assess and respond to an emergency/crisis and notify other parties when necessary, • Requires sound judgment and action in life-threatening situations, • Computer skills, including proficiency in MS Excel, Word, Outlook; and the Internet, • Proficiency with ACD / call center telecommunications technology and operations, • Ability to communicate effectively both orally and in writing;, • Ability to plan and organize work to achieve program objectives efficiently and effectively Attitudes/Attributes: • Respect and empathy for victims with a genuine desire and willingness to help people in need, • Recognition and belief in the empowerment of crime victims, and those that have been systematically oppressed., • Sensitivity to gender-related issues and/or cultural background of clients, • Commitment to maintaining high levels of skills and performance, • Ability to maintain confidentiality If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. This position is remote. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocselfprintposter.pdf

Job Description The Crime Victim Assistance Program (CVAP) is a joint program of Safe Horizon and the New York City Police Department (NYPD)that has assigned advocates to every police precinct and Police Service Area (PSA), 86, in total, citywide. Some precincts have two advocates assigned (a crime victim advocate and a domestic violence victim advocate) except for several identified precincts with one advocate. The precincts with one advocate are assigned to work with all victims of crime, including victims of domestic violence. Advocates literally sit side by side with police officers and NYPD civilian personnel and rarely have their own office space. As such, they develop skills where they address the lack of privacy with clients, while navigating a shared space with an outside entity- the NYPD. Advocates are required to report to the precinct/PSA each day for their shift. The Safe Horizon crime victim advocate/domestic violence advocate partners with the police personnel to provide outreach to victims who have filed police reports, or victims who walk into a precinct and seek assistance. The advocate will enter client information into the Case Management System in a timely fashion. The advocate will work with all victims of crime who need help from the NYPD with a specific focus for victims who filed a report as victims of violent felony offense as well as victims of domestic violence who have filed police reports on an as-needed basis. Given the volume in many precincts, advocates will assess high risk and focus on their on-going support for victims identified as such. Responsibilities: • Provide client centered, trauma-informed and culturally centered services for all victims of crime, as well as criminal justice advocacy and support in all phases of the criminal justice process., • Act as a point of contact for hate crime cases and gun violence cases within the precinct, collaborating closely with NYPD personnel, such as the Gun Violence Strategies Partnership (GVSP) and NYPD Hate Crimes Task Force, as well as city agencies including the NYC Human Rights Commission., • Provide client -centered, trauma-informed, culturally centered services specifically for victims of hate crimes and gun violence, as well as advocacy in the community and within various systems., • Share their expertise in criminal and civil legal systems with neighborhood members and community-based organizations (CBOs) as well as with the police., • Conduct roll-call trainings with the NYPD about the role of the advocate and speak at the NYPD Academy or other promotion events addressing topics, information and resources to help NYPD better serve the community., • Collaborate closely with police officers and detectives to ensure timely, coordinated and effective support for all victims of crime; establish and maintain strong working relationships with all precinct personnel to deliver quality services to all victims of crime., • Conduct community presentations and outreach; travel required for in-person Safe Horizon meetings and trainings as well as with community-based organizations and city agencies to develop and strengthen partnerships., • Work with police officers and detectives to identify families that are most at risk to ensure coordination of services for individuals and families., • Conduct visits to a victim’s home wearing a bullet-proof vest, accompanied by NYPD, to assist victims as needed., • Help clients with applying for compensation through the NYS Office of Victim Services (OVS) and provide advocacy with OVS as needed to ensure clients receive compensation in a timely manner., • Provide housing assistance for clients in need that includes accessing the Coordinated Assessment and Placement System (CAPS) and navigating various other systems to ensure clients can find and secure safe affordable housing., • Provide advocacy with various housing systems, including NYCHA and HPD to ensure clients can access safe, affordable housing., • Conduct client centered safety assessments and safety planning suited to the individual’s needs for safety, privacy, and sense of agency., • Provide information and referrals for victims for services such as shelter, mental health treatment, medical care, and other entitlements, as well as practical assistance such as transportation and food vouchers., • Connect and collaborate with all internal Safe Horizon programs and departments that can comprehensively support the client and case plan. Qualifications: Required: • Bachelor’s Degree required or equivalent training or experience., • Two years’ experience in crime victim service delivery, or other relevant experience., • Knowledge of the police, criminal justice and housing system helpful. Preferred: • Demonstrate the ability to work independently within a precinct or PSA setting., • Clear and concise verbal and written communication skills., • Excellent interpersonal skills and organizational skills., • Demonstrate eagerness to develop and maintain relationships in the criminal and civil justice systems., • Basic understanding of computers and systems for managing case records., • Bilingual ability may be required to meet individual precinct/community needs., • Flexibility working occasional evenings and weekend hours. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $25.83 - $26.37 Hourly. Full-time Hours: 35 Hours per week. Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center.

Job Description The Crime Victim Assistance Program (CVAP) is a joint program of Safe Horizon and the New York City Police Department (NYPD)that has assigned advocates to every police precinct and Police Service Area (PSA), 86, in total, citywide. Some precincts have two advocates assigned (a crime victim advocate and a domestic violence victim advocate) except for several identified precincts with one advocate. The precincts with one advocate are assigned to work with all victims of crime, including victims of domestic violence. Advocates literally sit side by side with police officers and NYPD civilian personnel and rarely have their own office space. As such, they develop skills where they address the lack of privacy with clients, while navigating a shared space with an outside entity- the NYPD. Advocates are required to report to the precinct/PSA each day for their shift. The Safe Horizon crime victim advocate/domestic violence advocate partners with the police personnel to provide outreach to victims who have filed police reports, or victims who walk into a precinct and seek assistance. The advocate will enter client information into the Case Management System in a timely fashion. The advocate will work with all victims of crime who need help from the NYPD with a specific focus for victims who filed a report as victims of violent felony offense as well as victims of domestic violence who have filed police reports on an as-needed basis. Given the volume in many precincts, advocates will assess high risk and focus on their on-going support for victims identified as such. Responsibilities: • Provide client centered, trauma-informed and culturally centered services for all victims of crime, as well as criminal justice advocacy and support in all phases of the criminal justice process., • Act as a point of contact for hate crime cases and gun violence cases within the precinct, collaborating closely with NYPD personnel, such as the Gun Violence Strategies Partnership (GVSP) and NYPD Hate Crimes Task Force, as well as city agencies including the NYC Human Rights Commission., • Provide client -centered, trauma-informed, culturally centered services specifically for victims of hate crimes and gun violence, as well as advocacy in the community and within various systems., • Share their expertise in criminal and civil legal systems with neighborhood members and community-based organizations (CBOs) as well as with the police., • Conduct roll-call trainings with the NYPD about the role of the advocate and speak at the NYPD Academy or other promotion events addressing topics, information and resources to help NYPD better serve the community., • Collaborate closely with police officers and detectives to ensure timely, coordinated and effective support for all victims of crime; establish and maintain strong working relationships with all precinct personnel to deliver quality services to all victims of crime., • Conduct community presentations and outreach; travel required for in-person Safe Horizon meetings and trainings as well as with community-based organizations and city agencies to develop and strengthen partnerships., • Work with police officers and detectives to identify families that are most at risk to ensure coordination of services for individuals and families., • Conduct visits to a victim’s home wearing a bullet-proof vest, accompanied by NYPD, to assist victims as needed., • Help clients with applying for compensation through the NYS Office of Victim Services (OVS) and provide advocacy with OVS as needed to ensure clients receive compensation in a timely manner., • Provide housing assistance for clients in need that includes accessing the Coordinated Assessment and Placement System (CAPS) and navigating various other systems to ensure clients can find and secure safe affordable housing., • Provide advocacy with various housing systems, including NYCHA and HPD to ensure clients can access safe, affordable housing., • Conduct client centered safety assessments and safety planning suited to the individual’s needs for safety, privacy, and sense of agency., • Provide information and referrals for victims for services such as shelter, mental health treatment, medical care, and other entitlements, as well as practical assistance such as transportation and food vouchers., • Connect and collaborate with all internal Safe Horizon programs and departments that can comprehensively support the client and case plan. Qualifications: Required: • Bachelor’s Degree required or equivalent training or experience., • Two years’ experience in crime victim service delivery, or other relevant experience., • Knowledge of the police, criminal justice and housing system helpful. Preferred: • Demonstrate the ability to work independently within a precinct or PSA setting., • Clear and concise verbal and written communication skills., • Excellent interpersonal skills and organizational skills., • Demonstrate eagerness to develop and maintain relationships in the criminal and civil justice systems., • Basic understanding of computers and systems for managing case records., • Bilingual ability may be required to meet individual precinct/community needs., • Flexibility working occasional evenings and weekend hours. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $25.83 - $26.37 Hourly. Full-time Hours: 35 Hours per week. Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center.

Job Description The Crime Victim Assistance Program (CVAP) is a joint program of Safe Horizon and the New York City Police Department (NYPD)that has assigned advocates to every police precinct and Police Service Area (PSA), 86, in total, citywide. Some precincts have two advocates assigned (a crime victim advocate and a domestic violence victim advocate) except for several identified precincts with one advocate. The precincts with one advocate are assigned to work with all victims of crime, including victims of domestic violence. Advocates literally sit side by side with police officers and NYPD civilian personnel and rarely have their own office space. As such, they develop skills where they address the lack of privacy with clients, while navigating a shared space with an outside entity- the NYPD. Advocates are required to report to the precinct/PSA each day for their shift. The Safe Horizon crime victim advocate/domestic violence advocate partners with the police personnel to provide outreach to victims who have filed police reports, or victims who walk into a precinct and seek assistance. The advocate will enter client information into the Case Management System in a timely fashion. The advocate will work with all victims of crime who need help from the NYPD with a specific focus for victims who filed a report as victims of violent felony offense as well as victims of domestic violence who have filed police reports on an as-needed basis. Given the volume in many precincts, advocates will assess high risk and focus on their on-going support for victims identified as such. Responsibilities: • Provide client centered, trauma-informed and culturally centered services for all victims of crime, as well as criminal justice advocacy and support in all phases of the criminal justice process., • Act as a point of contact for hate crime cases and gun violence cases within the precinct, collaborating closely with NYPD personnel, such as the Gun Violence Strategies Partnership (GVSP) and NYPD Hate Crimes Task Force, as well as city agencies including the NYC Human Rights Commission., • Provide client -centered, trauma-informed, culturally centered services specifically for victims of hate crimes and gun violence, as well as advocacy in the community and within various systems., • Share their expertise in criminal and civil legal systems with neighborhood members and community-based organizations (CBOs) as well as with the police., • Conduct roll-call trainings with the NYPD about the role of the advocate and speak at the NYPD Academy or other promotion events addressing topics, information and resources to help NYPD better serve the community., • Collaborate closely with police officers and detectives to ensure timely, coordinated and effective support for all victims of crime; establish and maintain strong working relationships with all precinct personnel to deliver quality services to all victims of crime., • Conduct community presentations and outreach; travel required for in-person Safe Horizon meetings and trainings as well as with community-based organizations and city agencies to develop and strengthen partnerships., • Work with police officers and detectives to identify families that are most at risk to ensure coordination of services for individuals and families., • Conduct visits to a victim’s home wearing a bullet-proof vest, accompanied by NYPD, to assist victims as needed., • Help clients with applying for compensation through the NYS Office of Victim Services (OVS) and provide advocacy with OVS as needed to ensure clients receive compensation in a timely manner., • Provide housing assistance for clients in need that includes accessing the Coordinated Assessment and Placement System (CAPS) and navigating various other systems to ensure clients can find and secure safe affordable housing., • Provide advocacy with various housing systems, including NYCHA and HPD to ensure clients can access safe, affordable housing., • Conduct client centered safety assessments and safety planning suited to the individual’s needs for safety, privacy, and sense of agency., • Provide information and referrals for victims for services such as shelter, mental health treatment, medical care, and other entitlements, as well as practical assistance such as transportation and food vouchers., • Connect and collaborate with all internal Safe Horizon programs and departments that can comprehensively support the client and case plan. Qualifications: Required: • Bachelor’s Degree required or equivalent training or experience., • Two years’ experience in crime victim service delivery, or other relevant experience., • Knowledge of the police, criminal justice and housing system helpful. Preferred: • Demonstrate the ability to work independently within a precinct or PSA setting., • Clear and concise verbal and written communication skills., • Excellent interpersonal skills and organizational skills., • Demonstrate eagerness to develop and maintain relationships in the criminal and civil justice systems., • Basic understanding of computers and systems for managing case records., • Bilingual ability may be required to meet individual precinct/community needs., • Flexibility working occasional evenings and weekend hours. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $25.83 - $26.37 Hourly. Full-time Hours: 35 Hours per week. Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center.

Job Description The Crime Victim Assistance Program (CVAP) is a joint program of Safe Horizon and the New York City Police Department (NYPD)that has assigned advocates to every police precinct and Police Service Area (PSA), 86, in total, citywide. Some precincts have two advocates assigned (a crime victim advocate and a domestic violence victim advocate) except for several identified precincts with one advocate. The precincts with one advocate are assigned to work with all victims of crime, including victims of domestic violence. Advocates literally sit side by side with police officers and NYPD civilian personnel and rarely have their own office space. As such, they develop skills where they address the lack of privacy with clients, while navigating a shared space with an outside entity- the NYPD. Advocates are required to report to the precinct/PSA each day for their shift. The Safe Horizon crime victim advocate/domestic violence advocate partners with the police personnel to provide outreach to victims who have filed police reports, or victims who walk into a precinct and seek assistance. The advocate will enter client information into the Case Management System in a timely fashion. The advocate will work with all victims of crime who need help from the NYPD with a specific focus for victims who filed a report as victims of violent felony offense as well as victims of domestic violence who have filed police reports on an as-needed basis. Given the volume in many precincts, advocates will assess high risk and focus on their on-going support for victims identified as such. Responsibilities: • Provide client centered, trauma-informed and culturally centered services for all victims of crime, as well as criminal justice advocacy and support in all phases of the criminal justice process., • Act as a point of contact for hate crime cases and gun violence cases within the precinct, collaborating closely with NYPD personnel, such as the Gun Violence Strategies Partnership (GVSP) and NYPD Hate Crimes Task Force, as well as city agencies including the NYC Human Rights Commission., • Provide client -centered, trauma-informed, culturally centered services specifically for victims of hate crimes and gun violence, as well as advocacy in the community and within various systems., • Share their expertise in criminal and civil legal systems with neighborhood members and community-based organizations (CBOs) as well as with the police., • Conduct roll-call trainings with the NYPD about the role of the advocate and speak at the NYPD Academy or other promotion events addressing topics, information and resources to help NYPD better serve the community., • Collaborate closely with police officers and detectives to ensure timely, coordinated and effective support for all victims of crime; establish and maintain strong working relationships with all precinct personnel to deliver quality services to all victims of crime., • Conduct community presentations and outreach; travel required for in-person Safe Horizon meetings and trainings as well as with community-based organizations and city agencies to develop and strengthen partnerships., • Work with police officers and detectives to identify families that are most at risk to ensure coordination of services for individuals and families., • Conduct visits to a victim’s home wearing a bullet-proof vest, accompanied by NYPD, to assist victims as needed., • Help clients with applying for compensation through the NYS Office of Victim Services (OVS) and provide advocacy with OVS as needed to ensure clients receive compensation in a timely manner., • Provide housing assistance for clients in need that includes accessing the Coordinated Assessment and Placement System (CAPS) and navigating various other systems to ensure clients can find and secure safe affordable housing., • Provide advocacy with various housing systems, including NYCHA and HPD to ensure clients can access safe, affordable housing., • Conduct client centered safety assessments and safety planning suited to the individual’s needs for safety, privacy, and sense of agency., • Provide information and referrals for victims for services such as shelter, mental health treatment, medical care, and other entitlements, as well as practical assistance such as transportation and food vouchers., • Connect and collaborate with all internal Safe Horizon programs and departments that can comprehensively support the client and case plan. Qualifications: Required: • Bachelor’s Degree required or equivalent training or experience., • Two years’ experience in crime victim service delivery, or other relevant experience., • Knowledge of the police, criminal justice and housing system helpful. Preferred: • Demonstrate the ability to work independently within a precinct or PSA setting., • Clear and concise verbal and written communication skills., • Excellent interpersonal skills and organizational skills., • Demonstrate eagerness to develop and maintain relationships in the criminal and civil justice systems., • Basic understanding of computers and systems for managing case records., • Bilingual ability may be required to meet individual precinct/community needs., • Flexibility working occasional evenings and weekend hours. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $25.83 - $26.37 Hourly. Full-time Hours: 35 Hours per week. Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center.

Job Description The Crime Victim Assistance Program (CVAP) is a joint program of Safe Horizon and the New York City Police Department (NYPD)that has assigned advocates to every police precinct and Police Service Area (PSA), 86, in total, citywide. Some precincts have two advocates assigned (a crime victim advocate and a domestic violence victim advocate) except for several identified precincts with one advocate. The precincts with one advocate are assigned to work with all victims of crime, including victims of domestic violence. Advocates literally sit side by side with police officers and NYPD civilian personnel and rarely have their own office space. As such, they develop skills where they address the lack of privacy with clients, while navigating a shared space with an outside entity- the NYPD. Advocates are required to report to the precinct/PSA each day for their shift. The Safe Horizon crime victim advocate/domestic violence advocate partners with the police personnel to provide outreach to victims who have filed police reports, or victims who walk into a precinct and seek assistance. The advocate will enter client information into the Case Management System in a timely fashion. The advocate will work with all victims of crime who need help from the NYPD with a specific focus for victims who filed a report as victims of violent felony offense as well as victims of domestic violence who have filed police reports on an as-needed basis. Given the volume in many precincts, advocates will assess high risk and focus on their on-going support for victims identified as such. Responsibilities: • Provide client centered, trauma-informed and culturally centered services for all victims of crime, as well as criminal justice advocacy and support in all phases of the criminal justice process., • Act as a point of contact for hate crime cases and gun violence cases within the precinct, collaborating closely with NYPD personnel, such as the Gun Violence Strategies Partnership (GVSP) and NYPD Hate Crimes Task Force, as well as city agencies including the NYC Human Rights Commission., • Provide client -centered, trauma-informed, culturally centered services specifically for victims of hate crimes and gun violence, as well as advocacy in the community and within various systems., • Share their expertise in criminal and civil legal systems with neighborhood members and community-based organizations (CBOs) as well as with the police., • Conduct roll-call trainings with the NYPD about the role of the advocate and speak at the NYPD Academy or other promotion events addressing topics, information and resources to help NYPD better serve the community., • Collaborate closely with police officers and detectives to ensure timely, coordinated and effective support for all victims of crime; establish and maintain strong working relationships with all precinct personnel to deliver quality services to all victims of crime., • Conduct community presentations and outreach; travel required for in-person Safe Horizon meetings and trainings as well as with community-based organizations and city agencies to develop and strengthen partnerships., • Work with police officers and detectives to identify families that are most at risk to ensure coordination of services for individuals and families., • Conduct visits to a victim’s home wearing a bullet-proof vest, accompanied by NYPD, to assist victims as needed., • Help clients with applying for compensation through the NYS Office of Victim Services (OVS) and provide advocacy with OVS as needed to ensure clients receive compensation in a timely manner., • Provide housing assistance for clients in need that includes accessing the Coordinated Assessment and Placement System (CAPS) and navigating various other systems to ensure clients can find and secure safe affordable housing., • Provide advocacy with various housing systems, including NYCHA and HPD to ensure clients can access safe, affordable housing., • Conduct client centered safety assessments and safety planning suited to the individual’s needs for safety, privacy, and sense of agency., • Provide information and referrals for victims for services such as shelter, mental health treatment, medical care, and other entitlements, as well as practical assistance such as transportation and food vouchers., • Connect and collaborate with all internal Safe Horizon programs and departments that can comprehensively support the client and case plan. Qualifications: Required: • Bachelor’s Degree required or equivalent training or experience., • Two years’ experience in crime victim service delivery, or other relevant experience., • Knowledge of the police, criminal justice and housing system helpful. Preferred: • Demonstrate the ability to work independently within a precinct or PSA setting., • Clear and concise verbal and written communication skills., • Excellent interpersonal skills and organizational skills., • Demonstrate eagerness to develop and maintain relationships in the criminal and civil justice systems., • Basic understanding of computers and systems for managing case records., • Bilingual ability may be required to meet individual precinct/community needs., • Flexibility working occasional evenings and weekend hours. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $25.83 - $26.37 Hourly. Full-time Hours: 35 Hours per week. Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center.

Are you a strategic and creative Tax Manager who likes working on complex property tax issues? Are you ready to make a greater impact on organizations by combining tax consulting solutions and innovative technologies in order to align the tax function with the business objectives? If so, join our Indirect Tax Property Tax team! Work you'll do As a Property Tax Manager in our Indirect Tax group, you will provide state and local property tax planning, consulting, and compliance services to multiple clients within various industries. You will work directly with the client, manage the tax engagement team, and be connected to a strong support system from firm Leadership to ensure you are set up for success in your role. Responsibilities include Maintaining and developing strong client relationships on various property tax consulting and/or compliance engagements. Providing guidance to clients on a range of property tax issues including complex, commercial, real, and personal property tax. Analyzing property tax considerations and/or the potential impacts related to business restructuring or due diligence projects. Performing in-depth reviews of complex property tax returns. Assisting with drafting and presenting new proposals to new and existing clients. Providing guidance and mentoring for the development of the engagement team. The Team Deloitte's Indirect Tax group is one of the largest practices in the United States with more than 1,000 professionals nationwide. Our specific services include state income and franchise tax, indirect tax, business restructuring, credits and incentives, sales and use tax outsourcing, excise tax, property tax, state strategic tax review, and state tax controversy. Deloitte's Property Tax services group helps clients plan for and manage personal property tax compliance efforts in a more streamlined, seamless, and tax-efficient way. We bring together deep tax and industry knowledge, a national network of property tax specialists, and proprietary technology capabilities to help our clients explore new approaches, resourcing models, and possible savings opportunities. Qualifications Required Ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2 3 days per week Bachelor's degree in accounting, finance, or another related field 5+ years experience working in property tax and with property tax assessors Limited immigration sponsorship may be available Ability to travel up to 10%, on average, based on the work you do and the clients and industries/sectors you serve One of the following active accreditations obtained: Licensed CPA in state of practice/primary office if eligible to sit for the CPA If not CPA eligible: Licensed attorney Enrolled Agent Certifications: CMI (Certified Member of the Institute for Professionals in Taxation) MAI (Member of the Appraisal Institute) ASA (American Society of Appraisers) CRE (Counselor of Real Estate) CCIM (Certified Commercial Investment Member) Licensed Texas Senior Property Tax Consultant Preferred Advanced degree such as Masters of Tax, JD, and/or LLM. Previous consulting experience from a large property tax practice. Thorough understanding of PTMS and OneSource Property Tax. Experience with property tax compliance, tax planning, tax analysis, and related tax research. Experience managing a team and acting as first point of contact with your clients. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,375 to $215,375. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Tax LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 353031 Job ID 353031

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. About the Role We are looking for a technically deep, strategically minded leader to own Partner AI Development & Delivery and GenAI Model Governance. This role sits at the intersection of Generative AI innovation, enterprise model governance, and regulatory compliance with end-to-end accountability across high-visibility programs that shape business outcomes at scale. You will lead a multi-geography team, engage MD-level stakeholders across Operations, Marketing, Products, Technology, Model Risk, Fair Lending, and Legal, and deliver across expense reduction, revenue growth, customer experience improvement, compliance transformation, and enterprise GenAI capability buildout. 1. Banking Operations AI Automation Partner with business units and Technology to deliver GenAI-powered automation across front, mid, and back office banking operations including call center IVR, Agent Assist, Collections, and other operational functions. Combine technical depth with deep banking domain knowledge to address complex, cross-functional challenges at scale., 2. Foundation GenAI Capabilities Support enterprise-wide foundational GenAI capabilities including LLM fine-tuning and semantic layer development enabling scalable, data-driven decision-making across business functions., 3. GenAI Solution Development Own the full AI solution lifecycle concept to production for high-priority business problems including Personalized Next Best Action decisioning, Campaign Analytics, and Conversational & Contextual Business Insights., 4. Analytics Workflow Transformation Conceptualize AI-powered tools that accelerate analytics workflows and drive productivity. Lead the evolution of AI-enhanced modeling techniques to improve development speed and precision., 5. GenAI Model Portfolio Governance Manage a large GenAI model portfolio across its full lifecycle tuning, upgrades, and maintenance. Serve as Model Sponsor Delegate, with formal accountability for model ownership, sign-off, and governance under Model Risk Policy., 6. Enterprise GenAI Capabilities Build firm-wide GenAI infrastructure: adversarial testing, regulatory testing, guardrails, near real-time monitoring, and AI governance policy co-development with the second line of defense., 7. Measurable Productivity & Delivery Establish frameworks that track outcomes across business deliverables and team performance aligned with senior leadership priorities. Build a High-Performing AI Team Recruit top talent and lead a specialized team delivering enterprise-grade AI. Foster a culture of innovation focused on non-linear outcomes. Partner with Central AI and Business Teams Execute strategically with the firm's Central AI organization and business units to redesign processes and deliver measurable change. Align on Priorities Work closely with business stakeholders and analytics leadership to identify, prioritize, and resource high-impact AI solutions enabling rapid alignment and efficient delivery. Maintain a Robust Controls Mindset Ensure teams follow control processes across Information Security, Platform Security, and Data Security while executing on next-generation AI re-engineering of business and data processes. • 10+ years in AI/ML, data science, or quantitative analytics within financial services, • Proven expertise in Generative AI, LLMs, and applied GenAI product development in production environments, • Track record in model risk management, regulatory remediation, and formal model governance, • Experience managing large-scale AI/ML model portfolios including lifecycle, tuning, and upgrades, • Deep data domain knowledge across core banking functions including marketing, customer management, call center operations, collections, complaints, and financial controls with the ability to connect data signals to business outcomes, • Strong understanding of credit card economics, customer behavior, and product strategy at the intersection of data and finance, • Experience with Model Risk Management, Fair Lending, and Compliance in a regulated financial institution, • GenAI & ML: Generative AI, LLMs, RAG, Agentic AI, prompt engineering, LLM fine-tuning, NLP, supervised/unsupervised learning, Mathematical Optimization & Decision Science, • Infrastructure & Ops: MLOps/LLMOps, cloud-native AI platforms, big data, distributed computing, Spark, Python, SQL, • Governance: Adversarial testing, guardrails, regulatory testing frameworks, near real-time model monitoring, • Tooling: SDLC, version control (Bitbucket/GitHub), JIRA, DevOps, • Regulatory: SR 11-7, SR 26-2, OCC AI guidance, CFPB, Fair Lending, ECOA in the context of AI/ML deployment within a regulated institution, • Proven ability to lead distributed, multi-geography teams in a global, matrixed organization, • Exceptional stakeholder management engage, influence, and negotiate at the MD level, • Strong program management across complex, multi-workstream initiatives with regulatory and executive timelines, • Ability to translate technical complexity into clear narratives for senior audiences, • Board-ready executive communication and presentation skills, • Bachelor's degree in a quantitative discipline (Statistics, Mathematics, Computer Science, Engineering, or Economics) required, • Master's degree or Ph.D. strongly preferred

Are you a strategic and creative tax manager who likes leading teams to solve complex federal tax issues? Do phrases like "accounting for income taxes," "tax restructuring," and "tax controversy" pique your interest? Do you enjoy developing client relationships and providing federal tax compliance and consulting services to a variety of clients in the insurance and financial services industries? If you answered "Yes" to any of these questions, you should consider a career in Deloitte's Business Tax Services (Insurance Industry) practice! Work You'll Do As a Tax Manager within the Business Tax Services Insurance group, you will provide federal tax consulting and compliance services to a diverse client base in various industry sectors. You will work directly with the client, manage the tax engagement team, have access to an elite group of specialists when needed, and be connected to a strong support system from firm leadership to ensure you are set up for success in your role and career. Responsibilities will include: Maintaining and developing strong client relationships on various federal tax consulting/compliance engagements within the insurance industry. Overseeing complex federal tax compliance and consulting projects requiring tax analysis for a variety of entities and their affiliates and ensuring the integrity of tax results using technology solutions, as well as supporting the development and implementation of tax strategies and planning opportunities. Managing engagement workflow, engagement team resources, and engagement billing while providing leadership, counseling, and career guidance for the development and motivation of the engagement team. Consulting with other service lines and peers to address tax issues and meet organizational objectives; particularly in the areas of international tax, state tax, transfer pricing, investments tax and M&A. Staying abreast, and educating others, of trends and developments within the insurance industry. Delivering professional and timely services to internal and external customers. Qualifications Required: Ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2-3 days per week Bachelor's degree in accounting, finance, or related field. 5+ years' experience in federal taxation. Experience managing and developing both client service relationships and engagement teams, local and remote. Proficient in using tax code and regulations. Strong knowledge of Generally Accepted Accounting Principles (GAAP), Statements of Statutory Accounting Principles (SSAP), and related pronouncements such as Accounting Standards Codification Topic 740: Income Taxes (ASC 740) and Statement of Statutory Accounting Principles No. 101 (SSAP 101). Technologically inclined, with the ability to articulate complex tax issues in a simplified manner across all levels of an organization. Limited immigration sponsorship may be available Ability to travel up to 25%, on average, based on the work you do and the clients and industries/sectors you serve One of the following active accreditations obtained: Licensed CPA in state of practice/primary office if eligible to sit for the CPA If not CPA eligible: Licensed attorney Enrolled Agent Certifications: Chartered Financial Advisor (CFA) Certified Financial Planner (CFP) Preferred: Advanced degree such as Masters of Tax, JD, and/or LLM. Previous Big 4 or large CPA firm experience. Experience in the Insurance Industry and proficiency with SSAP 101. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $100,350 to $205,000 You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 353837 Job ID 353837

Job DescriptionRole Summary We are seeking a Senior AI / Cloud Engineer to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI).The role also involves contributing to broader AI and Generative AI solution architecture, including the design and evolution of event-driven, cloud-native services that leverage enterprise-approved LLMs to deliver real-time insights, guidance, and automation across contact center and agent-facing applications. Key Responsibilities Maintain and evolve event-driven contact center services built on CCAI and Google Cloud Platform that process real-time customer interactions and deliver contextual insights, recommendations, or guidance to agent-facing applications during live engagements. Design and implement GenAI solution architectures using enterprise-approved LLMs and cloud platforms Define reference architectures for GenAI components (LLMs, vector stores, APIs, orchestration layers) Required Skills & Experience Core Focus (Must-Have) Hands-on experience with Google Cloud Platform, especially: Contact Center AI (CCAI), Agent Assist, Dialogflow Pub/Sub, Cloud Run, IAM, service accounts Experience building or supporting real-time / streaming systems Strong backend development skills (Python) Docker and cloud-native microservices Generative AI / ML (Required) Experience delivering LLM-based solutions in production Familiarity with RAG architectures, vector search, and evaluation Prompt engineering and response quality tuning Understanding of responsible AI, privacy, and security considerations Nice to Have Telephony or contact-center platforms (SIPREC, Genesys, VoIP) Redis or other low-latency data stores Kubernetes / Helm Azure services (AKS, Azure OpenAI) in hybrid cloud setups Observability tools (logging, metrics, tracing) Work Experience 7-10Years

Job Description Lead Knowledge Strategist Description: • As a Community Support Lead Knowledge Strategist, you will be responsible for maintaining the knowledge platforms, communications and information/process flows for our CS ambassadors., • You will work on large projects, often involving multiple Knowledge Editors, to ensure the ambassadors have accurate and current information that’s easy to find. You will work with cross-functional partners, Knowledge Editors and Knowledge Management Leads to collect requirements, define, document, and deliver agent facing content. Duties:, • You are responsible for translating information into clear, easy to understand content across internal knowledge bases in line with tone and voice standards, • Content types you create and maintain include internal solution articles, Community Support standard responses, and call scripts., • You independently manage and oversee complex content and knowledge management tasks and Lead (high-impact) initiatives that improve the accessibility and quality of our content often involving other content writers, and together deliver to expected timelines and standards., • You own overall team performance against certain content KPIs, including tracking and communicating progress and/or improvement opportunities, • You work with our program & product managers and engineering to design, set up and deliver new content and knowledge services, incl. the setup of content and knowledge repositories, such as bespoke knowledge bases or new content types, • You work with program & product managers, data analytics and engineering to measure content effectiveness, identify improvements, propose and deliver plans to increase content quality & effectiveness (SEO, workflow utilization, etc)., • You influence tone/voice standards, and shape CKMPO's tone/voice standards with standards in mind, • You are responsible for optimizing our internal CKMPO processes, standards, training, and tooling Requirements:, • Excellent writing, editing, and proofreading skills, • Resourceful, adaptable and comfortable with ambiguity; you have worked in a fast-paced environment, • 7+ years of experience in multi faceted technical and instructional content writing/content strategy, • Highly versed in the adopting, developing and rolling out of content style standards (e.x. Chicago Manual of Style) and information management strategies/taxonomies, • Well versed working with various C/KM systems (Drupal, Confluence, ContentStack, Contenful, etc.) and experiencing setting up/administrating C/KM systems., • In-depth knowledge of customer service and contact center operations, strong experience writing for customer support audiences, • Proven ability to work in a multicultural, multilingual and global organization; highly familiar with the dynamics and culture of working in global teams., • Strong project management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously., • Applied Content & Knowledge Management methodologies; Holds Content/Knowledge Management certifications (KCS, UX, SEO) or acquired deep practical expertise related to these areas., • Experience mentoring team members, distributing work and assuring its delivery, and sharing success amongst a global team Compensation:, • $62.71 – 68.97/hr W—2 Req ID:, • 36482648

Job Description This role requires a highly skilled Salesforce Developer/Architect with deep expertise in Salesforce Voice and AWS Connect integration. The successful candidate will be responsible for designing, developing, and implementing robust solutions that seamlessly connect Salesforce Service Cloud Voice with AWS Contact Center services. This involves architecting scalable and secure integrations, developing custom components, and ensuring optimal performance and user experience. The ideal candidate will possess a strong understanding of both Salesforce platform capabilities and AWS cloud services, particularly AWS Connect, Lambda, and S3, to deliver innovative voice solutions. This position demands a blend of hands-on development, architectural vision, and strong communication skills to collaborate with stakeholders and drive successful project delivery. • Designing and architecting end-to-end Salesforce Voice and AWS Connect integration solutions, ensuring scalability, security, and performance., • Developing custom Apex classes, Visualforce pages, Lightning Web Components (LWC), and Aura components to extend Salesforce functionality for voice integration., • Configuring and customizing Salesforce Service Cloud Voice features, including call routing, IVR flows, and agent desktop enhancements., • Implementing CTI integrations between Salesforce and AWS Connect, leveraging AWS Lambda, API Gateway, and other AWS services., • Collaborating with business analysts and stakeholders to gather requirements, translate them into technical specifications, and propose effective solutions., • Performing code reviews, ensuring adherence to best practices, coding standards, and architectural guidelines., • Troubleshooting and resolving complex technical issues related to Salesforce, AWS Connect, and their integrations., • Creating detailed technical documentation, including design specifications, integration guides, and deployment procedures., • Staying up-to-date with the latest Salesforce and AWS technologies, trends, and best practices, and recommending their adoption where appropriate., • Mentoring junior developers and providing technical guidance to the development team., • Participating in agile development processes, including sprint planning, daily stand-ups, and retrospectives.

Job Description • 10 years of IT experience with at least 5 years leading enterprise CRM or Contact Center implementation projects., • Proven experience delivering large-scale Customer Experience (CX), Contact Center, or Customer Service transformation initiatives., • Strong hands-on experience implementing Microsoft Dynamics 365 Customer Service., • Strong experience implementing Genesys Cloud CX or Genesys Engage contact center solutions., • Experience integrating CRM platforms with telephony, CTI, IVR, omnichannel communications, and workforce optimization solutions., • Strong understanding of contact center operations including call routing, IVR design, agent desktop, case management, knowledge management, and service workflows., • Knowledge of REST APIs, Azure Integration Services (Power Automate, Power Apps) middleware platforms, event-driven integration, and enterprise integration patterns., • Experience delivering cloud-based SaaS implementations using Azure and Microsoft cloud technologies., • Strong understanding of Agile, Scrum, DevOps, CI/CD pipelines, and modern software delivery methodologies., • Familiarity with security, privacy, and compliance standards applicable to enterprise customer service platforms., • Strong written and verbal communication skills with experience preparing executive reports and project status updates., • Experience in the delivery healthcare, Medicaid, or government customer service implementations is preferred.

Job Description About the Opportunity This is an opportunity for a highly motivated and results-driven Vice President of Brokerage with a strong background and a keen understanding of the real estate market to join a reputable and successful national real estate company. The VP is responsible for motivating and leading a team of real estate sales associates in their office. In addition, the VP handles the recruiting to promote office growth, as well as the training to ensure the success of their sales associates. About the Company A nationally renowned and long-standing brand for over 50 years, our client has built their company around helping people achieve their visions of the future smoothly and with as little stress as possible. Equipped with outstanding tools for their agents to build and grow their careers, the company offers both agents and clients a high-touch, seamless experience. Job responsibilities include, but are not limited to, the following: Management and Leadership: • Leads all residential sales activities within a branch office, • Promotes the Company's Internal services and products, including those relating to mortgage, insurance, financial, and title, • Accountability for achieving branch office production and performance goals, • Leads weekly sales meetings to help Sales Associates achieve goals, • Oversees agent participation in the Internal Lead Network Program, • Oversees agent participation in the Internal Rental Network Program, • Conducts weekly training and call sessions Recruiting: • Manages the recruiting process for both new and experienced Sales Associates, • Reports progress to the Vice President on all recruiting and retention activities Marketing: • Maintains an active role in the execution of our significant local marketing/advertising, • Oversees direct mail/Farming programs, • Uses the Marketing Resource Center to customize key sales tools and brochures Other: • Implementing and managing various programs established by the company to achieve objectives, • Demonstrates mastery of key sales tools within the office and trains Sales Associates on the use of the following tools, including but not limited to: Getting to Know You; Listing Presentation; Price Trend Analysis; Market Update; Buyer Consultation, • Responsible for conditions and maintenance of the office grounds and supplies, • Performs other duties as assignedRequirements:, • High school diploma or GED, • Associate's or Bachelor's degree preferred, • State of NJ real estate license is required; local knowledge of Bergen County is preferred, • A real estate broker's license, • Valid driver's license with access to reliable transportation is required, • Five (5) or more years as a successful real estate Sales Associate preferred, • Sales experience in the local market a plus, • Real estate sales management experience is a plus, • Knowledge of all state and federal rules and guidelines pertaining to real estate transactions, • Proven ability to motivate and lead a team, • Good mentoring skills, • An energetic, positive, and professional demeanor, • Excellent communication, leadership and organizational skills with the ability to efficiently organize and set priorities, • Excellent presentation skills; ability to present to a large and diverse audience, as well as to a small group, • Ability to interact with all levels of management and the general public, • Ability to identify, analyze and logically solve problems quickly, • Proficiency in Microsoft Office suite of products and knowledge and ability to use typical office equipment Benefits: Competitive Compensation package Medical & Dental insurance 401(k) with match Life Insurance Supplemental Benefits Paid time off Work Location: In-Office, Full Time $80,000 - $100,000 Base Salary Plus Bonus Incentives based on production, company dollar, and office bonus

Job Description CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com. What You'll Do: We are seeking a Director of Product Marketing to define and drive the go-to-market strategy, positioning, and storytelling for CoreWeave's Agentic AI platform. This is a highly visible, high-impact leadership role at the center of one of the fastest-evolving categories in AI — helping the world's most ambitious builders understand why CoreWeave is the essential infrastructure for deploying, scaling, and operationalizing agentic AI systems. You'll shape how we position CoreWeave's inference capabilities, platform tooling, and underlying compute for agentic workloads, and partner closely with product, sales, and field marketing to turn that narrative into campaigns, sales plays, and customer proof points that drive adoption and pipeline. In this role, you will be responsible for: Positioning, Messaging & Narrative Development • Lead the development of CoreWeave's positioning as the premier infrastructure platform for agentic AI, spanning inference, orchestration, and developer tooling, • Create messaging frameworks and audience-specific value propositions targeting AI Leaders, ML Platform Engineers, CTOs, AI Engineers, and AI Researchers, • Build compelling narratives around CoreWeave's core differentiation for agentic workloads: high-throughput multi-model inference, low-latency serving, persistent storage for long-horizon tasks, and network fabric optimized for agent pipelines, • Translate technical platform capabilities into accessible stories anchored in real customer outcomes and business impact Go-to-Market & Sales Enablement • Design and execute go-to-market programs targeting AI-native companies, enterprises, and leading research labs building and deploying agentic AI systems, • Build and maintain use-case playbooks aligned to the highest-value agentic workloads: autonomous coding agents, multi-agent reasoning pipelines, AI-powered automation, and real-time decision systems, • Develop sales enablement materials — first-call decks, competitive battlecards, and executive narratives — equipping field sellers to lead technical and strategic conversations with AI buyers, • Partner with demand generation to define campaign strategy, measure pipeline influence, and optimize for target account penetration, • Support major event activations including Fully Connected, NVIDIA GTC, NeurIPS, AI Engineer World's Fair, and MLCommons benchmarking Ecosystem & Partner GTM • Build and execute joint GTM programs with key partners in the agentic AI ecosystem: agent framework providers, model providers, and complementary AI tooling companies, • Define CoreWeave's role in the emerging agentic stack, positioning the platform as foundational infrastructure that partners build on and enterprises rely on, • Collaborate with technology alliances and business development to shape partner-facing messaging, integration narratives, and co-marketing programs Customer Evidence & Thought Leadership • Build and scale a customer proof program featuring case studies and reference customers across AI labs, enterprises, and high-growth AI startups deploying agents in production, in partnership with the customer marketing lead, • Partner with analyst relations to establish CoreWeave's presence and voice in coverage of AI infrastructure, cloud for AI, and agentic AI trends, • Create and distribute thought leadership content — white papers, technical blogs, benchmark reports, webinars — that establishes CoreWeave as the authoritative voice on infrastructure for agentic AI, • Partner with PR and communications to amplify CoreWeave's story through press, influencer engagement, and keynote opportunities Market & Product Intelligence • Conduct ongoing market, competitor, and customer research to identify emerging agentic AI infrastructure requirements and GTM opportunities, • Synthesize insights from customer conversations, POCs, and deployments to inform product roadmap priorities and go-to-market strategy, • Track the evolving agentic AI landscape — new model capabilities, agent frameworks, and enterprise adoption patterns — and translate findings into actionable positioning updatesWho You Are:, • 10+ years in product marketing, solutions marketing, or GTM roles in AI, cloud infrastructure, or developer platforms, • Deep familiarity with AI/ML infrastructure, inference, and the technical demands of deploying large-scale AI systems in production, • Proven ability to develop narratives that bridge deep technical complexity and business impact for both technical and executive audiences, • Strong track record in GTM execution: campaign strategy, sales enablement, partner marketing, and pipeline-driven programs, • Demonstrated success building customer reference programs, thought leadership franchises, and analyst engagement strategies, • Comfortable operating in a fast-moving, high-ambiguity environment with a builder mindset and strong cross-functional collaboration skillsPreferred:, • Background in inference infrastructure, model serving, or AI platform products, • Hands-on familiarity with agentic AI frameworks, orchestration systems, or multi-model deployment patterns, • Experience marketing to AI researchers, ML engineers, and AI platform teams, • Established relationships in the AI developer and research ecosystem, • Experience with developer-focused or open-source GTM motions Wondering if you're a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Why CoreWeave? At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best-in-Class Client Experiences, • Achieve More Together We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the organization's growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! The base salary range for this role is $198,000 to $264,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment, • A work culture focused on innovative disruption California Applicants California Consumer Privacy Act Equal Opportunity & Accommodations CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com. Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job Description Overview Corti is the frontier lab for clinical-grade AI, building world-leading models and infrastructure for the realities of healthcare. Our technology powers healthcare’s most ambitious software, from EHR vendors and virtual care platforms to the health systems that care depends on. We work with builders ranging from fast-moving startups to global healthcare enterprises, helping them bring clinical AI into real-world care. Healthcare is full of problems where AI has to do more than simply work. Clinicians are overwhelmed by documentation. Coding errors, backlogs and denials cost health systems billions. And the specialist expertise patients need is not always available when they need it. We build AI specifically for these environments, trained on real patient interactions, validated against real outcomes, and designed to perform where accuracy, trust and reliability matter. If you want to help define how AI is built for healthcare, you belong at Corti. The Role We are seeking a technically curious, execution-focused Product Marketing Manager to sit at the center of Corti’s growth engine. This role is for someone who can read an API doc, spin up a landing page, and write a launch post that developers actually want to read. You are technical enough to understand what we build, creative enough to make people care, and pragmatic enough to ship instead of overthinking. You will own the surfaces and campaigns that drive developer awareness, acquisition, and activation. That includes product launches, landing pages, demand generation, developer-facing content, and growth analytics. You will move fast across channels and formats, with real ownership over what ships and how it performs. What you’ll be doing: Demand generation Plan and execute campaigns that drive signups, activations, and pipeline across paid, organic, and owned channels Run conversion rate experiments across the signup and activation funnel Manage paid campaigns and track performance against acquisition and activation targets Product launches and landing pages Design and build landing pages, launch assets, and promotional materials (often coding or prototyping yourself) Collaborate on the end-to-end build and launch process for new products, features, and platform updates Coordinate cross-functionally with product, engineering, and design to bring launches to market Write launch content and developer-facing announcements that inspire our audience to dive in Content and SEO Produce developer-facing content for blog, social, and community channels Build and execute an SEO strategy targeting developers searching for healthcare AI tooling Write technical blog posts, guides, and tutorials that position Corti as the default platform for healthcare AI development Create sales enablement assets, templates, and collateral as needed What you bring: Strong technical growth or product marketing experience, ideally within a technical product led growth SaaS company or Series A-C startup. Experience building and running successful marketing campaigns across paid, organic, email and content channels for a technical audience and are comfortable building things yourself rather than waiting on others. Comfortable reading API documentation and understanding how developer products work Track record in shipping and “vibe coding” landing pages, launches, growth experiments, and prototypes (or excited to learn) Familiar with developer workflows, tooling, and PLG motions Comfortable with analytics tools like Google Analytics or Posthog and building reports that drive decisions Strong writing skills, particularly for technical and developer-facing audiences Genuine interest in AI and healthcare What a day looks like: On any given day, you might push a new landing page live for an API feature launch, review funnel metrics to diagnose a drop in activation, draft a blog post on a new agent capability, and jump on a call with product and engineering to scope the next release. We don’t care about the exact title on your CV. What matters is that you are technical enough to understand what we’re building, fast enough to ship without waiting for permission, and someone your friends might describe as “one of the smartest people they know.” Life at Corti You will report into our VP of Growth You will work closely with the Growth, Product, and Engineering teams High autonomy, low bureaucracy, and real ownership Direct impact on how developers discover and adopt Corti’s platform Equipment provided by Corti Working in our New York office Ready to dive into the world of Corti? Hit that 'Apply' button, and let's start working together on reshaping the dialogue in healthcare, making a real difference for millions of patient outcomes around the world. Bringing in top talent from all backgrounds is crucial in our pursuit to improve the world of healthcare. We encourage applications from all people and do not discriminate based on race, religion, national origin, gender, sexual orientation, age, and/or disability status. At Corti, experience comes in many forms, and we’re passionate about creating teams with a multitude of perspectives! If you believe your experience is close to what we’re looking for but not an exact match, we still hope you’ll consider applying!

Job Description CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com. What You'll Do: Applications Engineering, part of CoreWeave's Data Infrastructure organization, builds the software CoreWeave uses to plan and operate its own infrastructure business. Some of that is UNION, our data platform, where anyone in the company can query the lakehouse in plain language and stand up their own dashboards, applications, and agents. The rest is the applications behind decisions like which data centers get which hardware and when, for a company adding gigawatts of capacity a year. Engineering, finance, supply chain, and data center operations all depend on what we ship. About the role: You will build full-stack applications, and features in UNION itself, and own all of it in production, from the interface down to the data model. Our stack is TypeScript with React and Next.js, Python services running on Kubernetes, and Postgres alongside the lakehouse. We care more that you have built and run this kind of software than which frameworks you built it in. A good share of the work is AI-facing, meaning natural language interfaces and agents that operate on governed data, plus the evaluation work that tells you whether they are any good. Owning a product area here means you sit with the people who run the process and work out with them what the software should do. You are also the one who answers for it when it breaks. Most of these processes have never been written down anywhere, so a fair amount of the job is working out what to build before you build it. Who You Are: • 5+ years building and operating production software, including both backend services and modern web frontends, • Strong Python and TypeScript, with real experience in React, Next.js, or a comparable modern framework, • Experience designing and running HTTP APIs that other services depend on, including timeouts, retries, and keeping writes correct when a call fails partway through, • Strong SQL and relational data modeling, including schemas you had to change after they were already live, • Experience shipping LLM-backed features to production, including how you measured whether their output was correct, • Hands-on experience with containers and deployment tooling such as Docker, Helm, and Kubernetes, and with operating your own services, • Experience wiring applications up to data platforms and analytical databases such as Spark, Kafka, StarRocks, or Snowflake, • CI/CD, automated testing, observability, and on-call for the software you own, • Experience working directly with non-engineers on problems nobody had specified yet, and shipping software they adoptedPreferred:, • Experience building AI-native applications such as text-to-SQL interfaces, copilots, agents, or automated insight generation, • Experience with agent frameworks such as LangGraph, and with the tracing and evaluation tooling around them, • Experience designing and running distributed systems in cloud-native environments such as Kubernetes, • Familiarity with open table formats such as Iceberg, Delta, or Hudi, and with query engines such as StarRocks, Snowflake, or BigQuery, • Experience building internal platforms or tools that other teams used to answer their own questions, • Background in an operationally heavy domain such as capacity planning, supply chain, or finance Wondering if you're a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we've found compatible with our team. If some of this describes you, we'd love to talk. • You want the people using your software to be people you know by name, and you take it personally when it gets in their way, • You want a product area that is yours to own end to end, from the first conversation with a user to the thing running in production, • You work well at speed. Priorities here move with the business, and the problems worth solving tend to arrive on short notice, • You want to know whether the AI in your product is any good, and you will build the evals to find out, • You stand behind what you ship, whether you wrote it or a model helped you write itWhy CoreWeave? At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: • Be Curious at Your Core, • Act Like an Owner, • Empower Employees, • Deliver Best-in-Class Client Experiences, • Achieve More Together We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! The base salary range for this role is $153,000 to $204,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment, • A work culture focused on innovative disruption California Applicants California Consumer Privacy Act Equal Opportunity & Accommodations CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com. Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job Description About Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year. Contact Center Architect Full time, Direct Hire St. Louis / NY/NJ / Remote (CST/EST) Amazon Connect | Member, Provider & Self-Service Experience | Business–IT Bridge • Authentication, Self-Service & Containment Focus Role Summary • We are seeking a hands-on, business-savvy Contact Center Architect to own the end-to-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self-service experiences. This is not a back-room engineering role. The person we are looking for is the connective tissue between the business and IT — a trusted advisor who can sit with operations, product, compliance, and member-experience leaders, understand what they are truly trying to achieve, and translate that into a resilient, secure, measurable technical architecture that the development teams can build with confidence., • The ideal candidate is a genuine “jack of all trades”: equally comfortable whiteboarding a contact flow with a business sponsor, debating IAM and PHI handling with security, and pairing with developers on a Lambda integration. Above all, they earn trust quickly on both sides of the house — the business believes this person understands their world, and IT believes this person understands theirs. Role Responsibilities: Business & IT Partnership • Partner with business, operations, product, member/provider experience, and compliance teams to understand goals and requirements., • Translate business needs into clear technical solutions and explain technical trade-offs to stakeholders., • Lead design discussions, build consensus, and serve as a trusted bridge between business and IT. Amazon Connect Architecture • Own the end-to-end Amazon Connect architecture for member, provider, and self-service experiences., • Design IVR/IVA, contact flows, routing, omnichannel experiences, and self-service solutions., • Architect caller authentication, identity verification, and secure PHI/PII handling., • Use Amazon Lex, Polly, and Transcribe to improve self-service and call containment., • Support modernization from legacy platforms such as Avaya and Genesys. Development & Integration • Design integrations with healthcare systems, member/provider data, CRM platforms, and identity/eligibility services., • Architect AWS solutions using Lambda, API Gateway, DynamoDB, S3, and Kinesis., • Work closely with developers to review designs, set standards, and resolve technical challenges. Security & Compliance • Ensure solutions meet HIPAA and healthcare security requirements., • Design appropriate IAM, encryption, access controls, logging, and auditing., • Conduct security and architecture reviews and risk assessments. Operations & Optimization • Establish monitoring and KPIs such as authentication, self-service, containment, deflection, and average handle time., • Lead root-cause analysis and continuous improvement using contact center data., • Use CloudWatch, CloudFormation/Terraform, and CI/CD to support reliable deployments. Required Experience & Skills Experience • 10+ years of overall IT experience, with a track record of delivering customer-facing solutions., • 4–6+ years in AWS cloud / solution architecture., • 3+ years hands-on with Amazon Connect in production environments., • Healthcare contact center experience is required — direct exposure to member, provider, and self-service journeys (payer, provider, PBM, or health-services setting)., • Demonstrated experience improving authentication, self-service, and/or containment metrics in a contact center. Technical Skills • Amazon Connect ecosystem: Connect, Lex, Polly, Transcribe, Contact Lens., • AWS services: Lambda, API Gateway, DynamoDB, S3, Kinesis, Redshift, Athena., • IVR/IVA design, telephony, and CTI integration., • Caller authentication / identity verification patterns and secure PHI/PII handling., • CRM and enterprise integration (Salesforce, ServiceNow, and healthcare core systems)., • Infrastructure as Code (CloudFormation / Terraform), CloudWatch, and CI/CD. Communication & Leadership (critical to this role) • Communication is as important as technical depth for this position. This person spends as much time in front of business stakeholders as in architecture diagrams and will be evaluated on their ability to build trust and alignment across very different audiences., • Exceptional verbal and written communication — able to explain complex technical concepts simply to non-technical stakeholders, and to capture business needs precisely for technical teams., • Strong facilitation, stakeholder management, and consensus-building skills., • Credibility and presence to be trusted by both business leaders and engineering teams., • Analytical, problem-solving mindset with a bias toward measurable outcomes., • Leadership and mentoring capability for development teams. Preferred Qualifications • AWS Certified Solutions Architect (Associate or Professional)., • Experience with conversational AI / chatbot and virtual-agent design., • Familiarity with healthcare data and interoperability standards (e.g., HIPAA, HL7/FHIR) and eligibility/benefits flows., • Experience with analytics and reporting tools such as QuickSight and Contact Lens for contact center performance. Equal Employment Opportunity Declaration Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Lead Google CCAI Expert Role Summary We are seeking a Lead AI / Cloud Expert to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI).The role also involves contributing to broader AI and Generative AI solution architecture, including the design and evolution of event-driven, cloud-native services that leverage enterprise-approved LLMs to deliver real-time insights, guidance, and automation across contact center and agent-facing applications. Key Responsibilities Maintain and evolve event-driven contact center services built on CCAI and Google Cloud Platform that process real-time customer interactions and deliver contextual insights, recommendations, or guidance to agent-facing applications during live engagements. Design and implement GenAI solution architectures using enterprise-approved LLMs and cloud platforms Define reference architectures for GenAI components (LLMs, vector stores, APIs, orchestration layers) Required Skills & Experience Core Focus (Must-Have)Hands-on experience with Google Cloud Platform, especially Contact Center AI (CCAI), Agent Assist, Dialogflow Pub/Sub, Cloud Run, IAM, service accounts Experience building or supporting real-time / streaming systems Strong backend development skills (Python)Docker and cloud-native microservices Generative AI / ML (Required)Experience delivering LLM-based solutions in production Familiarity with RAG architectures, vector search, and evaluation Prompt engineering and response quality tuning Understanding of responsible AI, privacy, and security considerations Nice to Have Telephony or contact-center platforms (SIPREC, Genesys, VoIP)Redis or other low-latency data stores Kubernetes / HelmAzure services (AKS, Azure OpenAI) in hybrid cloud setups Observability tools (logging, metrics, tracing)

Job DescriptionCompany Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients. Description: Job Title: Lead Consultant | Analytics - Packages | Python - Big Data Work Location: New YorkNY10004 Vendor Rate: * Contract duration: 12 Target Start Date: 28 Sep 2026 Does this position require Visa independent candidates only? Yes Hybrid (3 days in a week from client office) Job Details: Must Have Skills Gen AI, AI/ML, RAG, LangChain, Python, Spark, Snowflake Nice to have skills Azure Detailed Job Description Design and develop scalable AI-powered data platforms and agentic AI solutions that enable autonomous decision-making, intelligent workflow orchestration, and business process automation. Build and maintain data engineering pipelines using Python, Spark, Databricks, Snowflake, SQL, and cloud-native technologies to support AI/ML, GenAI, and analytics workloads. Architect and implement multi-agent AI systems with capabilities such as goal decomposition, task planning, reasoning, memory management, self-reflection, tool utilization, and autonomous execution. Develop and optimize Retrieval-Augmented Generation (RAG) solutions, including document ingestion, chunking, embedding generation, vector database integration, retrieval optimization, and response grounding. Integrate AI agents with enterprise systems, APIs, databases, knowledge repositories, CI/CD pipelines, and event-driven architectures to create end-to-end intelligent automation frameworks. Design and implement data governance, security, guardrails, monitoring, and compliance controls to ensure responsible AI adoption and protection of enterprise data assets. Build reusable AI engineering components using modern frameworks such as LangChain, LangGraph, Semantic Kernel, MCP-based architectures, and agent orchestration platforms. Evaluate and improve AI system performance through prompt engineering, agent testing frameworks, model benchmarking, retrieval accuracy analysis, latency optimization, and continuous feedback loops. Collaborate with architects, data scientists, application teams, and business stakeholders to translate complex business requirements into scalable AI-driven data solutions and production-ready platforms. Provide technical leadership and mentorship by driving AI engineering best practices, conducting architecture reviews, developing reusable accelerators, and enabling engineering teams to leverage AI-assisted software development and agentic SDLC methodologies. Skills: Python, PySpark, SQL, Databricks, Snowflake GenAI, Agentic AI, MCP Architecture, RAG LangChain, LangGraph, Semantic Kernel Minimum years of experience 10 years Certifications Needed :No Top 3 responsibilities you would expect the Subcon to shoulder and execute Coding Testing Deployment Interview Process (Is face to face required?): As per client preference Any additional information you would like to share about the project specs/ nature of work Custom Fields: Name: Intake Call Requested Value: true Name: Intake Call Completed Value: false EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.

Job Description Company Description Carlisle Travel Management, a Branch of Tzell Travel Group is a well-established Travel Management Company in the United States. The company has been in business since 1941 and has three divisions: Corporate, Incentive, and Leisure Travel. Carlisle Travel Management services clients from Fortune 500 Corporations, to Entertainment clientele to Celebrities to individual vacations. The company offers high-touch, personal service, and value to its customers. Role Description This is a contract, remote role for an Independent Travel Agent. The Independent Travel Agent will be responsible for making reservations and travel arrangements, providing exceptional customer service, and promoting and selling travel services to clients. Qualifications • Experience making reservations and travel arrangements, • Strong customer service skills, • Demonstrated ability to sell and promote travel services, • Excellent communication skills, both written and verbal, • Ability to work independently and remotely, • Attention to detail\nCompany Description Over 80 Years of Travel Excellence Carlisle Travel Management, a Branch of Tzell Travel Group is one of the oldest, most established Travel Management Companies in the United States. Carlisle Travel Management is made up of three divisions: Corporate Travel Management, Incentive Travel, and Leisure Travel, servicing clients from Fortune 500 Corporations, to Entertainment clientele to Celebrities to individual vacations. Since 1941, Carlisle Travel Management has offered unsurpassed professionalism, high-touch service, and value to our customers. Our Services Our Experience Our Promise Whether you are looking for Corporate Travel Management, Employee Incentive Programs, or Leisure Travel Solutions, Carlisle Travel Management has the experience and expertise to get you to where you need to go. Our devotion to one-on-one personal service sets us apart from the other travel management companies, or their outsourced and out-of-touch call-center. Our customers have direct access to real, knowledgeable people who are more nimble, flexible and responsive to your needs Over 80 Years of Travel Excellence\r\nCarlisle Travel Management, a Branch of Tzell Travel Group is one of the oldest, most established Travel Management Companies in the United States. Carlisle Travel Management is made up of three divisions: Corporate Travel Management, Incentive Travel, and Leisure Travel, servicing clients from Fortune 500 Corporations, to Entertainment clientele to Celebrities to individual vacations. Since 1941, Carlisle Travel Management has offered unsurpassed professionalism, high-touch service, and value to our customers.\r\n\r\nOur Services\r\nOur Experience\r\nOur Promise\r\nWhether you are looking for Corporate Travel Management, Employee Incentive Programs, or Leisure Travel Solutions, Carlisle Travel Management has the experience and expertise to get you to where you need to go. Our devotion to one-on-one personal service sets us apart from the other travel management companies, or their outsourced and out-of-touch call-center. Our customers have direct access to real, knowledgeable people who are more nimble, flexible and responsive to your needs

Job Description LM Studio is used by millions of people around the world to run AI on their own computers, and now with Bionic - also in the cloud. Our values prioritize putting the human in the center, and creating tools that we want to use ourselves, and recommend to our friends and family. As a team, we work with high technical intensity and personal responsibility. We are looking for curious, self-motivated, creative, and technically excellent teammates to join us and build the future of human-AI interactions in software. The Role We are looking for an Agent Harness Software Engineer to build the core agent system behind Bionic, LM Studio’s agent for work and code. You will make open models effective at working with codebases, documents, files, software tools, and the user’s computer. Open models vary widely in how they reason, call tools, use context, and recover from mistakes. You will build the software that handles those differences and gets the best possible agentic performance from models running locally, on linked devices, and in LM Studio's inference cloud. Qualifications Significant experience building production software involving language models, developer tools, or automation Strong understanding of tool calling, structured model output, context construction, and streaming inference Experience building stateful systems that perform multi-step work and recover cleanly from failures Excellent TypeScript and general software engineering fundamentals Deep interest in open models and a practical understanding of their strengths and limitations Works with high technical intensity and takes personal responsibility for the finished product Responsibilities Build and improve the agent harness that powers Bionic Make local and cloud models reliable at using files, search, Git, the shell, web tools, and document tools Integrate new open models and optimize how they perform in the Bionic agent harness Manage conversation history, working context, tool results, interruptions, and recovery Build repeatable evaluations and diagnostics for understanding where and why an agent fails Constrain the model in a smart way so it remains useful Work across Bionic, the LM Studio runtime, and LM Studio cloud to improve the complete system Benefits Competitive salary and equity grants Great medical, vision, dental healthcare plans Catered team lunch / expensed dinners in the office Flexible PTO Flexible WFH Sun-drenched office in SoHo in NYC Compensation Range: $150K - $350K

Job Description Role Summary: We’re looking for a motivated Junior Amazon Connect Developer to join our team in building and supporting cloud-based contact center solutions. In this role, you’ll work closely with senior engineers and business teams to design, implement, and optimize scalable systems leveraging Amazon Connect and various AWS services. This is a great opportunity to gain hands-on experience in cloud development and customer engagement technologies. Key Responsibilities: Contact Flow Development: Design, develop, and maintain voice and chat contact flows in Amazon Connect. Implement serverless functions using AWS Lambda (Node.js, Python, or Java). Incorporate Amazon Lex for conversational chatbot functionality. System Integration: Connect Amazon Connect with internal systems and third-party tools using APIs, S3, DynamoDB, and API Gateway. Support integrations with CRMs like Salesforce or ServiceNow. Configuration & Optimization: Set up routing profiles, queues, and agent hierarchies. Analyze usage data and feedback to improve system performance and call flows. Monitoring & Maintenance: Use CloudWatch for logging, monitoring, and alerting. Troubleshoot production issues and ensure platform reliability. Documentation & Collaboration: Maintain up-to-date documentation for all integrations and flows. Work with QA, DevOps, and product teams to deliver high-quality solutions. Required Qualifications: 1–3 years of experience in software development or cloud engineering. Some hands-on exposure to Amazon Connect or similar contact center technologies. Familiarity with AWS Lambda, Lex, S3, DynamoDB, and API Gateway. Basic programming knowledge in Node.js, Python, or JavaScript/TypeScript. Understanding of CI/CD pipelines, Git, and Infrastructure-as-Code (CloudFormation or CDK). Strong analytical and communication skills. Willingness to learn and receive training on Amazon Connect. Preferred Qualifications: AWS Certified Developer or AWS Cloud Practitioner certification. Experience with Salesforce Service Cloud Voice or similar CRM integrations. Understanding of telephony, IVR, and ACD systems. Familiarity with Agile/Scrum development environments.

Job Description Job Code L2426IT Department Name IT Infrastructure Reports To Director, IT Infrastructure Strategy FLSA Status Exempt Union Code N/A Management Yes About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $11 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Job Summary: The Manager, AI Platform & Agentic Orchestration is a hands-on technical leadership role responsible for building, configuring, operating, and governing the infrastructure that enables enterprise AI and agentic capabilities across Building Service 32BJ Benefit Funds (the "Funds"). The position focuses on the technical foundation required to safely deploy AI platforms, agents, models, skills, integrations, guardrails, and related services at scale. Rather than serving primarily as a business-facing solutioning role, this position owns the operational architecture and day-to-day management of the Funds' AI platform environment, including agentic infrastructure, model deployment, skill deployment, MCP server management, configuration standards, access controls, monitoring, usage management, and cost controls. The Manager, AI Platform & Agentic Orchestration works closely with IT Infrastructure, Security, Development, Data Strategy, Data Governance, and Compliance to ensure that AI capabilities can be implemented securely, reliably, and cost-effectively while protecting participant data and maintaining alignment with HIPAA, HITECH, DOL cybersecurity guidance, and internal policies. The role is expected to collaborate with technical and security leaders, including security counterparts such as the Information Security team, to ensure appropriate controls, guardrails, and incident-response practices are built into the AI operating environment. Essential Duties and Responsibilities: • Own the technical configuration, administration, and operational management of the Funds' enterprise AI and agentic infrastructure, including platform settings, environments, integrations, access controls, logging, and monitoring., • Configure and manage agentic AI platforms and operating environments, including an AI-driven Software Development Lifecycle (SDLC) automation platform, ensuring that settings, permissions, guardrails, connectors, and deployment standards are implemented consistently and securely., • Evaluate AI coding and agent tools such as Claude, GitHub Copilot, OpenAI/Codex, and Databricks Genie for use by the organization to address business needs., • Deploy, configure, and maintain AI models, agents, skills, prompts, workflows, and related services across approved enterprise platforms such as Microsoft 365 Copilot, Azure OpenAI, Azure Databricks (Omnigent, Genie), Microsoft Foundry, Claude, and other sanctioned AI tooling., • Manage MCP servers, agent-to-system integrations, API connections, knowledge sources, tool access, and other technical components required to enable secure agentic workflows., • Implement technical guardrails, including role-based access, data-loss-prevention controls, prompt and tool restrictions, model-use boundaries, approval workflows, audit logging, and monitoring alerts., • Establish usage, performance, reliability, and cost-management practices for AI infrastructure, including token consumption, licensing, compute utilization, environment sprawl, and vendor/platform cost controls., • Collaborate with Infrastructure, Development, Security, and Data teams to ensure AI services are deployed within approved technical architectures and integrated appropriately with existing enterprise systems., • Translate AI governance requirements into enforceable technical controls, including platform configuration standards, approved deployment patterns, restricted-use settings, and automated or manual approval checkpoints., • Develop and maintain enterprise AI technical standards and reference architectures; participate in AI architecture reviews and the AI Center of Excellence; and contribute to the enterprise AI technology roadmap., • Maintain the technical AI inventory, and lifecycle of deployed models, agents, prompts, skills, MCP servers, connectors, knowledge sources, integrations, and environments, including owners, access levels, versioning, monitoring, change management, retirement, and cost profiles., • Conduct or support pre-deployment technical risk reviews focused on PHI/ePHI exposure, data residency, storage and retention, system integration risk, model/tool access, logging, auditability, and controls against prompt injection, data leakage, and unauthorized tool use., • Operationalize the Funds' AI Tool Vetting and Approval process, administering the intake queue, applying the risk-tiered classification model (Low / Medium / High / Prohibited), and routing requests for appropriate review. Low request items will be deployed without further review., • Partner with Information Security, the vCISO, and Compliance to ensure AI infrastructure aligns with cybersecurity standards, incident-response processes, HIPAA/HITECH requirements, and the Funds' internal control environment., • Support evaluation of third-party AI platforms and infrastructure components, including technical security requirements, data-use terms, model training restrictions, retention practices, logging capabilities, breach-notification obligations, and integration risks., • Monitor deployed AI services for unauthorized data exposure, policy violations, cost anomalies, model or agent misuse, integration failures, and drift from approved technical configurations., • Document control decisions, configuration standards, mitigation requirements, exceptions, and remediation plans in coordination with governance, security, and infrastructure leadership., • Develop and maintain technical standards, runbooks, deployment procedures, configuration checklists, and operating practices for AI platforms, agents, models, skills, MCP servers, and related services., • Produce operational dashboards and reports covering usage, licensing, infrastructure cost, token or compute consumption, platform utilization, deployed agents and skills, open risks, exceptions, and remediation status., • Serve as the technical implementation lead for AI infrastructure initiatives, ensuring the Funds has the platform capacity, controls, and deployment mechanisms needed to support a growing portfolio of AI projects., • Partner with business-facing teams as needed to understand implementation requirements, while keeping primary accountability for the technical environment, deployment architecture, and operational controls., • Partner with Enterprise Architecture to ensure AI platforms, services, and integrations align with enterprise technology standards and architecture., • Participate in AI governance discussions by providing technical feasibility assessments, infrastructure readiness updates, cost implications, control recommendations, and implementation constraints., • Stay current on emerging AI platform architectures, agentic infrastructure patterns, MCP standards, AI security controls, and responsible deployment practices, ensuring the Funds' technical environment remains secure and scalable., • Perform other duties as assigned by management., • Provide support outside of regular working hours and on weekends. Qualifications (Competencies): • 5+ years of experience in IT infrastructure, cloud engineering, platform administration, systems integration, DevOps, cybersecurity, data platforms, or enterprise technology operations., • Hands-on experience deploying, configuring, operating, or securing enterprise AI, automation, cloud, integration, or data platforms is strongly preferred., • Experience with vendor/platform management, technical security reviews, operational monitoring, cost management, and production support practices., • Healthcare, benefits administration, HIPAA-regulated, or highly regulated enterprise experience preferred., • Strong hands-on technical knowledge of enterprise AI platforms, generative AI services, agentic architectures, model deployment patterns, skill deployment, API integrations, and secure platform operations., • Working knowledge of AI/ML concepts and AI-specific risks, including prompt injection, data leakage, unauthorized tool use, model drift, hallucination risk, explainability, and output reliability., • Experience configuring and operating AI platforms, cloud-based AI services, Microsoft 365 Copilot, Azure OpenAI, MCP servers, agent frameworks, or comparable enterprise AI infrastructure., • Working knowledge of prompt engineering and versioning, model and prompt lifecycle management, agent orchestration, MCP architecture, RAG and vector technologies, AI evaluation and observability, Git/version control, APIs, Python, Azure AI Foundry/Azure OpenAI, and AI governance and guardrail technologies., • Strong understanding of cybersecurity, access controls, logging, monitoring, incident response, data-loss prevention, and secure integration practices., • Understanding of data privacy and regulatory compliance requirements, particularly HIPAA and HITECH, as well as familiarity with DOL cybersecurity guidance and emerging AI governance expectations., • Ability to manage AI infrastructure costs, licensing, token/compute consumption, utilization reporting, vendor/platform usage, and environment governance., • Demonstrated ability to create technical standards, runbooks, configuration documentation, operating procedures, and deployment controls., • Strong collaboration skills with technical infrastructure, development, security, compliance, privacy, and data governance stakeholders., • Clear communication skills, with the ability to explain technical risks, controls, costs, and implementation requirements to both technical and non-technical stakeholders., • AI platform administration and agentic infrastructure operations., • Model, agent, skill, and MCP server deployment., • Technical guardrails, access controls, and secure configuration management., • AI infrastructure monitoring, usage reporting, and cost management., • Cybersecurity, privacy, and compliance alignment, including HIPAA/HITECH., • Technical documentation, runbooks, deployment standards, and operational discipline., • Vendor/platform evaluation and third-party technical risk review., • Collaboration with infrastructure, development, security, compliance, and data governance teams., • Problem-solving, systems thinking, and implementation-focused execution. Soft Skills (Interpersonal Skills): • Detail oriented with excellent organization and analytical skills., • Ability to plan, take initiatives to accomplish objectives in a timely fashion, and work independently., • Ability to prioritize work and meet deadlines., • Ability to establish and maintain effective working relationships with project team members, supervisors, and other employees. Education: Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Data Engineering, Cloud Engineering, or a related technical field; relevant certifications or a Master's degree preferred. Language Skills: Speak, read, write and understand English Reasoning Ability: High Certificates, Licenses, Registrations: Certifications such as Microsoft Azure Administrator, Azure AI Engineer, Azure Security Engineer, CISSP, CISM, CRISC, cloud architecture, DevOps, cybersecurity, or AI governance/responsible-AI credentials are beneficial. Project-management certification is a plus but not required. Shift Standard business hours, with after-hours, weekend, and on-call support as required. <

Job DescriptionJob Summary We are seeking a motivated and detail-oriented Collections Agent/ Office Assistant to join our team. The ideal candidate will be responsible for managing outstanding accounts, contacting customers to secure payment, maintaining positive client relationships while ensuring compliance with company policies and applicable regulations. You will also be doing daily administrative operations, ensuring the office runs smoothly by handling clerical tasks, coordinating communications, and assisting team members with a variety of administrative duties. Key Responsibilities • Contact customers via phone, email, and written correspondence to collect outstanding debts, • Review accounts to identify overdue balances and take appropriate collection actions, • Negotiate payment plans and settlements in a professional and respectful manner, • Maintain accurate records of all communications and transactions, • Resolve billing discrepancies and disputes efficiently, • Monitor assigned accounts to ensure timely payments, • Escalate complex or high-risk accounts when necessary, • Ensure compliance with all relevant laws and regulations (e.g., FDCPA) Qualifications • High school diploma or equivalent, • Previous experience in collections, customer service, or accounts receivable preferred, • Strong communication and negotiation skills, • Ability to handle difficult conversations with professionalism, • Detail-oriented with strong organizational skills, • Basic computer skills and familiarity with CRM or collections software Preferred Skills • Experience working in financial services or call center environments, • Knowledge of debt collection regulations and best practices, • Problem-solving mindset with the ability to think critically, • Ability to work independently and meet performance targets Compensation & Benefits • Competitive salary + performance-based incentives, • Paid time off and holidays, • Opportunities for growth and advancement How to Apply Interested candidates should submit their resume and a brief cover letter outlining relevant experience to [Insert Email or Application Link].

Job Description Summary: The Coordinator Individual & Community Engagement is an important member of the Development and Communications team, specifically focused on individual, corporate, and community fundraising. The Coordinator will provide administrative, project management, event logistics and donor research support. They will serve as a knowledgeable generalist on the Development team, with an ability to efficiently, professionally, and impactfully navigate high-level assignments and complex fundraising-related projects. This is a fantastic opportunity for a rising professional who is eager to learn about fundraising at an advanced level. The Coordinator Individual & Community Engagement will report to the VP Individual & Community Engagement and will work closely with all members of the Development and Communications team, as well as a wide variety of colleagues across the organization. Key Responsibilities: • Work closely with the VP Individual and Community Engagement on comprehensive account management for major and principal donors, ensuring that individuals have a meaningful and high-quality donor experience. Key tasks will include but are not limited to: timely data entry and maintenance (meeting/call notes, task tracking, updating proposal/moves management records, donor information and research updates, etc.); coordinating stewardship reports (narrative and financial); and supporting on portfolio and prospect analytics., • Serve as primary support for the weekly CEO meeting, ensuring that the Individual and Community Engagement team is coordinated on action items to review., • Provide administrative support to the Individual and Community Engagement team on various Salesforce reports and needs., • Serve as lead Development contact on select cross-departmental projects, as assigned by the VP, including but not limited to: annual shelter holiday party needs; corporate engagement events; and donor stewardship activities., • General event logistics support, with heavy focus (e.g. 50-80% time) in the spring for the annual gala., • Work closely with other members of the department on in-kind donations logistics and needs., • Support discrete projects related to major gifts, prospect research and corporate giving., • Liaise with Development Operations team to ensure accurate gift recording and timely acknowledgement letter management. Qualifications: • Genuine appreciation for Safe Horizon’s mission., • 1 year of relevant nonprofit experience, with a preference for experience on a Development team., • Ability to manage multi-stakeholder projects., • Demonstrated commitment to anti-racism and experience engaging diverse demographic groups., • Creative, entrepreneurial spirit., • Strong relationship building skills., • Exceptional judgment and integrity., • Understanding of CRMs or data management systems, with a preference for experience with Salesforce. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $27.75 - $32.97 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center This is a hybrid position requiring 2 days per week onsite in NYC with the flexibility to work remotely 3 days per week, subject to change. Safe Horizon was named one of City & State New York Top Workplaces of 2025 and recognized for Great Employee Benefits!

Job Description Highrise Capital is seeking a highly analytical and operationally focused Director of Dialer Operations & Performance Analytics to oversee our outbound dialing infrastructure, calling data, lead performance, and sales KPIs. This person will be responsible for making sure our sales floor is calling the right data, at the right times, through the right campaigns, while continuously analyzing performance to increase contacts, applications, conversions, and funded volume. This is not simply an IT or dialer-administration position. We are looking for someone who understands the economics of a high-volume outbound sales operation and can use data to identify what is working, what is wasting money, and where performance can be improved. The ideal candidate has experience with high-volume call centers, financial services, MCA/business lending, insurance, debt relief, solar, mortgage, or another performance-driven outbound sales environment. Key Responsibilities Dialer Operations Manage and optimize the company’s outbound dialer and calling campaigns. Build, launch, monitor, and adjust dialing campaigns throughout the day. Manage campaign pacing, dialing ratios, dispositions, routing rules, agent groups, and lead distribution. Monitor caller availability and ensure agents consistently have productive call volume. Identify technical or operational issues affecting contact rates. Coordinate with dialer providers, CRM vendors, data providers, and internal management. Maintain clean campaign structures and accurate reporting. Calling Data & Lead Analytics Own the performance analysis of every data source used by the sales organization. Track performance by: • Data vendor, • List/source, • Campaign, • Data age, • Industry, • Geography, • Business type, • Revenue range, • Calling time, • Day of week, • Caller, • Sales team, • Closer Determine which data sources should be scaled, reduced, retested, or discontinued based on actual performance. Measure the entire funnel from: Records Loaded → Dials → Contacts → Qualified Conversations → Applications → Approvals → Fundings → Revenue KPI Management Build and maintain daily, weekly, and monthly KPI dashboards. Core metrics include: • Dials per agent, • Contact rate, • Right-party contact rate, • Conversations per 1,000 dials, • Applications per 1,000 dials, • Application conversion rate, • Approval rate, • Funding conversion rate, • Funded deals per caller, • Funded dollars per caller, • Revenue generated per caller, • Revenue per 1,000 records, • Revenue by data source, • Cost per application, • Cost per funded deal, • Cost per funded dollar, • Data acquisition cost, • Caller and closer conversion rates Data Testing & Optimization Create structured tests to determine what produces the highest return. Examples include: • Testing different data vendors, • Comparing fresh vs. aged data, • Testing different dialing windows, • Testing geographic markets, • Testing industries, • Testing campaign strategies, • Comparing caller groups, • Measuring repeat attempts and contact frequency, • Identifying optimal number of calls per record Every major decision regarding calling data should ultimately be supported by measurable performance. Daily Responsibilities The Director will monitor the sales floor throughout the day and provide management with visibility into performance. A typical day may include reviewing the prior day’s results, launching campaigns, monitoring contact rates, reallocating data between teams, identifying underperforming campaigns, troubleshooting dialer issues, analyzing applications and fundings, and reporting findings to senior management. The expectation is not simply to produce reports. The Director should identify problems and recommend operational changes based on the numbers. Reporting The Director will provide senior management with a concise daily performance report showing: Dialer Performance • Total records, • Total dials, • Contact rate, • ConversationsSales Funnel, • Applications, • Approvals, • Fundings, • Funded volumeData Performance, • Best-performing data sources, • Worst-performing data sources, • Cost per application, • Cost per funding, • Revenue/ROI by sourceSales Performance, • Top callers, • Underperforming callers, • Conversion rates, • Team comparisonsRecommendations, • What should be scaled, • What should be reduced, • What should be tested next, • Where management attention is required Bonus / Incentive Highrise Capital offers a performance-based bonus opportunity for exceptional results. Additional compensation may be earned based on measurable improvements in dialer efficiency, data performance, application volume, funded volume, revenue, and overall sales-floor performance. The stronger the impact you make on the acquisition engine, the greater the opportunity to participate in performance-based upside. Requirements Qualifications Experience managing high-volume outbound dialing operations. Strong understanding of call-center KPIs and sales funnels. Advanced Excel/Google Sheets skills. Experience building dashboards and analyzing large datasets. Strong analytical and quantitative ability. Ability to identify trends and turn data into operational decisions. Experience working with CRM and dialer platforms. Strong understanding of lead/data management. Ability to work directly with sales leadership and senior management. Experience in merchant cash advance, business lending, financial services, mortgage, insurance, debt settlement, or another high-volume outbound sales environment is strongly preferred. Ideal Candidate We are looking for someone who naturally asks: Which data is producing money? Which callers are converting it? What time should we be calling it? How many times should we call each record? Where are we wasting dials? Where are we wasting data spend? What happens if we move more volume into our highest-performing campaigns? The successful candidate will treat the dialer and calling database as a measurable acquisition engine and continuously work to improve its performance. Success in This Role Success will ultimately be measured by improvements in: Contact Rate → Applications → Fundings → Funded Volume → Revenue while simultaneously reducing: Wasted Dials → Wasted Data → Cost Per Application → Cost Per Funded Deal The goal is to build a predictable, measurable outbound acquisition system that can scale alongside Highrise Capital’s sales organization. Benefits • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Training & Development

Job Description About Loop Loop is an agentic restaurant intelligence software that augments the back office of restaurant chains by automating workflows and delivering intelligence across the finance, operations and marketing functions. Loop deploys AI agents built by our in-house team of AI engineers, strategists and subject matter experts into restaurant brands - bringing industry best practices in handling complex internal functions. We have offices in San Francisco, New York, Tampa and India. Loop is one of the fastest growing restaurant technology companies powering a few billion dollars in revenue and growing to serve 10K+ restaurants within 3 years across some of the most recognizable brands of the USA, helping them grow their topline & bottomline. Loop is built by a world class team of entrepreneurs, operators, leaders and AI engineers from different industries, ranging from cutting edge big-tech, management consulting, investment banking among others across companies like Uber, Google, Amazon, McKinsey and others. About the Role As the first full-time Product Marketing Manager at Loop, you are the architect of how the next decade of offline operators understands what we do. Our products power a few billion dollars in transaction revenue today, and will sit inside tens of thousands of restaurants, clinics, contractors, and convenience operators over the next three years. Most of those buyers have never seen software that does what Loop does. The version of product marketing that wins here will look nothing like a typical SaaS PMM seat - and everything like a category-creation charter. The role is to define how Loop shows up in the market across all of our product verticals, the back-office functions we serve (finance, operations, marketing, analytics), and the verticals we'll enter next. This is a player-coach charter: you will set the positioning, the launch operating model, and the messaging architecture - but you will also write the first launch yourself, ship the first competitive battlecard yourself, and run the first customer story end-to-end before there is a team to delegate to. You'll partner closely with Product, Engineering, Sales/GTM and the founders - while owning how every Loop customer and prospect comes to understand what we do and why it matters. Responsibilities Stand up the product marketing function end-to-end - pick the operating model, define the positioning architecture, build the messaging system, and ship major launches personally before scaling a team behind it Own positioning across all modules and the functions Loop serves - finance, operations, marketing, analytics. Make persona-by-function the standing operating system across every surface - email campaigns, landing pages, in-product, decks, content Operate AI-forward by default. Claude and other AI workflows aren't tools you reach for occasionally. You use them to run tasks at scale, mine PostHog for activation signal, parse customer call transcripts and support tickets for what's landing, and fine-tune positioning and messaging on what the data tells you. Own how every claim earns its way into the market - every external promise, every dashboard screenshot, every customer outcome number, every "we do X" gets verified against engineering before it ships. Our credibility with data is the whole product Own launch strategy and execution for every new product, agent, and workflow. Own content and thought leadership - case studies, customer stories, executive POV, whitepapers, launch content, industry insights. Turn outcomes we have with existing customers into durable, shareable proof that drives the next ten similar deals Own sales enablement and competitive intelligence - battlecards, objection-handling, persona guides, competitive positioning, sales narratives. Help strengthen Loop’s presence across the restaurant and hospitality ecosystem. Support conference strategy, customer engagement, executive visibility, and post-event follow-through with a strong commercial mindset. Partner with the founders on executive messaging, fundraising decks, board content, and Loop's public POV - you'll be in the room where the company's narrative gets shaped Eligibility / Fit You are most likely a strong candidate for this role if you: Have extensive experience in product marketing inside high-growth B2B SaaS, AI, or vertical software companies - with at least one stint where you stood the PMM function up from zero rather than inheriting an already-running engine Have personally written the launch, recorded the battlecard, sat in on the customer interview, and shipped the case study - not just managed people who did. The early hundred miles of this role belong to the person who can do the work Think persona-first and have written for multiple buyer types in one company - a CFO and an operator do not read the same email. You hold the line between altitude-of-message and altitude-of-buyer without losing one for the other Hold a sharpened point of view on claim discipline. You've held the line against "marketing says this" when "product can't do that". You can tell the story of a moment where you refused to ship a claim until it was verified - and what happened next Think in metrics, funnels and dashboards - you have, at some point, made the case to a product team that messaging is a leading indicator of revenue, not a downstream cost center Have the ability to break complex AI, financial, or operational concepts into language a busy operator understands - without losing the substance that wins a CFO/CMO's trust Demonstrate Loop's cultural defaults: radical ownership, customer obsession, the ability to lose no time, and the discipline to ship Are comfortable with the player-coach reality of an early function for the first 12-18 months Have a strong hunger for the kind of category-defining work that comes once a decade - the chance to write the spine narrative of how the next $1T market gets explained Preferred Spikes Having one or more of the following makes you a preferred candidate, in addition to the above: You've done senior PMM work at a vertical SaaS company where the buyer is a restaurant operator/GM - and understand why marketing to an operator is structurally different from marketing to a buyer of horizontal software You've shaped a category-creating narrative at a company where the category didn't exist before - and can speak to how that narrative was built and tested You've marketed AI to non-AI audiences and understand that the language of "agents", "RAG", and "fine-tuning" does not land with everyone in a restaurant back-office You were a founder or founding marketer at a company that reached real scale, and built the narrative architecture from before the first deal through the first hundred You went through the rigor of clearing high-pedigree programs like IIT, IIM, BITS, or Ivy League universities - or cleared some of the most competitive hiring processes in Management Consulting, Investment Banking, Venture Capital / Private Equity, Big Tech, or top CPG brands You have proficiency with the modern PMM stack - Salesforce, Notion, modern CMS, PostHog, segmentation tooling - and the AI-assisted writing and research workflow that makes a one-person PMM org operate like a four-person one Equal Opportunity Loop AI is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law. We are committed to providing an inclusive and accessible hiring process. If you require any reasonable accommodations or additional support at any stage of the application or interview process, please let us know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionDescription Position: Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a Call Center Agent, you will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and delivering a high-quality customer experience. The ideal candidate will be empathetic, patient, and proficient in handling a high volume of inbound and outbound calls. Key ResponsibilitiesCustomer Support: • Handle inbound and outbound calls professionally and courteously., • Answer customer questions, resolve complaints, and provide appropriate solutions in a timely manner. Problem Solving: • Identify customer needs and clarify information by conducting thorough problem analysis., • Offer alternative solutions when necessary, aiming to achieve first-call resolution. Communication: • Maintain a positive, empathetic, and professional attitude toward customers at all times., • Escalate unresolved issues to appropriate teams or departments. Product Knowledge: • Develop a comprehensive understanding of the company's products, services, and policies., • Keep updated on any product or policy changes to ensure accurate information is shared with customers. Documentation: • Accurately log all call details, interactions, and customer information into the company's CRM system., • Prepare reports or summaries of customer interactions and outcomes. Skills, Knowledge and Expertise • High school diploma or equivalent (Bachelor’s degree preferred)., • Strong verbal and written communication skills., • Ability to multitask and prioritize in a fast-paced environment., • Proficient in using computers, CRM software, and other call center tools., • Excellent problem-solving skills and patience. Benefits • Comprehensive health, dental, and vision insurance., • Paid time off and holidays., • Retirement plan with company match., • Professional development opportunities., • Fun and creative work environment.

Job DescriptionBenefits: • 401(k), • Paid time off, • Training & development Patient Call Center Agent Job Responsibilities and Duties: · Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues · Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued · Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments · Assisting in patient translation, if required · Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly · Confirm patient visits for next day appointments · Identify and escalate issues to management · Complete daily call logs and reports · Sorting and filing all incoming fax correspondence · Other duties as assigned Patient Call Center Agent Qualifications and Skills: · High school diploma or equivalent · Superior active listening, verbal, and written communication skills · Knowledge of customer service practices and principles · Excellent data entry and typing skills · Ability to handle stressful situations appropriately · Fluency in Spanish · EMR experience a bonus Benefits: • Holiday pay, • Commuter benefits, • 401K, • Bereavement leave, • On-the-job training, • Paid time off, • Paid training, • Promotional/growth opportunities, • Full-timeJob Types: Full-time Education: • High school or equivalent (Required)Experience:, • Customer Service in a medical setting: 1 year (Required)Language:, • Spanish (Required)

Job Description Job Title: Call Center Agent / Customer Service Representative (Remote) Job Type: Full-time Location: Remote Pay Rate: $20 per hour We are looking for Call Center Agent who can compassionately deliver exceptional customer service. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines. Success in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller. Key Responsibilities: · Handle a high volume of inbound calls (approximately 45–75 calls per day) · Assist callers by addressing inquiries, resolving issues, and providing appropriate solutions · Read from and utilize knowledge base articles to ensure accurate and consistent information · Create and manage service requests based on customer needs · Identify and appropriately escalate complex or sensitive calls · Maintain detailed and accurate documentation of customer interactions · Deliver excellent customer service while remaining professional, patient, and empathetic · Adhere to company policies, procedures, and compliance standards at all times Knowledge, Skills, and Abilities: · Advanced customer service skills with a strong desire to help others · Strong phone etiquette and interpersonal communication skills · Proficiency in Microsoft Office and general computer skills · Experience with keyword searching (Boolean search skills a plus) · Excellent verbal and written communication skills · Strong listening and comprehension abilities · Ability to remain composed, objective, and professional in all situations · Positive, patient, and confident demeanor Minimum Education and Experience: · High School Diploma or GED (preferred) · 2–3 years of customer service experience (preferred) · Phone-based customer service experience (strongly preferred) · Bilingual skills are a plus but not required Training Schedule: · Monday through Friday, 9:00 AM – 5:00 PM · Weekend availability required Company Culture: · Detail-oriented — focused on quality and precision · Outcome-oriented — driven by performance and results · People-oriented — supportive and fairness-focused · Team-oriented — collaborative and cooperative

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: $75-$150 (per 1 hour session) $300-$750 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: $75-$150 (per 1 hour session) $300-$750 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: $75-$150 (per 1 hour session) $300-$750 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: $75-$150 (per 1 hour session) $300-$750 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: $75-$150 (per 1 hour session) $300-$750 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: $75-$150 (per 1 hour session) $300-$750 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: $75-$150 (per 1 hour session) $300-$750 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: $75-$150 (per 1 hour session) $300-$750 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: $75-$150 (per 1 hour session) $300-$750 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: $75-$150 (per 1 hour session) $300-$750 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: $75-$150 (per 1 hour session) $300-$750 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: $75-$150 (per 1 hour session) $300-$750 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Call center representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Call Center / Remote] - Anywhere in U.Competitive Hourly Pay / Health-Dental-Vision / 401k match / PTO / Monthly internet stipend - As a Customer Service Agent, you will: Provide exceptional customer service over the phone and through electronic communication; Troubleshoot and resolve customers' ins

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Our team's mission is to deploy AI agents to transform how patients and doctors connect. We believe healthcare shouldn't be defined by missed calls, endless waiting lines, and overwhelmed staff. Patients and professionals deserve better. Vocca builds AI voice agents that answer every call instantly, schedule and reschedule appointments, and free up staff to focus on what matters most: care. Already trusted by 3500+ providers, we're transforming the patientprovider relationship, one call at a time. Want to shape the future of healthcare? Join us! Discover our company culture and values Here is a product demo Meet the team Article on our seed round of 5,5M$ Join Vocca as our Country Launcher to build, lead, and scale our US organization from the ground up. This is a rare 0?1 leadership role. You'll start hands-on personally closing deals alongside our founding AEs to set the standard and learn the market and grow into a pure leader who hires, coaches, and runs a world-class US sales organization. You'll own the number, the team, the playbook, and the strategy. Our ambition is not modest: we're building a sales org capable of selling tens, then hundreds, of millions in revenue. We're looking for someone who sees that as the floor, not the ceiling. An AI voice agent that answers every patient call instantly, schedules and reschedules appointments, triages urgency, and reduces missed calls. A production-ready product already used daily by thousands of providers. A solution that delivers clear outcomes for healthcare operators: higher appointment capture, lower call abandonment, less front-desk overload, and a better patient experience. First 3060 days • Become fluent in our product, ICP, positioning, and the US buying process for healthcare groups (operations, clinical leadership, IT, finance, procurement)., • Get hands-on immediately: run discovery, demos, and close early deals yourself alongside our founding AEs., • Diagnose what's working and what isn't in our current motion, and start shaping the US sales playbook., • Coordinate with Ops and Deployment Strategists to onboard early US customers cleanly: kickoff, setup, training, go-live. By 90 days • Personally driving pipeline and closing, while turning your wins into a repeatable, documented process., • Establish the fundamentals of a sales org: metrics, forecasting, pipeline reviews, CRM hygiene, and a clear definition of a qualified opportunity., • Define the hiring plan and start building the team sourcing, interviewing, and making the first hires., • Feed field insights (objections, workflows, integration needs) back to Product and leadership. By 612 months • Transition from player-coach to leader: hire, ramp, and coach a team of AEs and SDRs., • Own the US sales number end-to-end pipeline generation, conversion, forecasting, and quota attainment., • Codify the US sales playbook: ICP, MEDDICC-style process, pricing/packaging, ROI story, procurement and security navigation., • Build the systems for a scaling org: comp plans, territory design, enablement, and a repeatable hiring and onboarding engine., • Lead complex, multi-stakeholder deals for healthcare groups (multi-site, multi-specialty, security and integration reviews) and set the team up to run them without you. You are a great fit if you: • Have 5+ years of B2B SaaS sales experience with strong full-cycle closing, plus some experience leading, mentoring, or building a team (leadership experience is a strong plus not a hard requirement if the ambition and track record are there)., • Are a natural player-coach: you still love to close, and you're energized by building the team and system around you., • Can build 0?1: process, playbook, hiring, forecasting, and culture with very high autonomy and comfort in ambiguity., • Have extreme ambition you want to build a sales organization that sells tens to hundreds of millions, and you see the sky as the limit., • Bring extreme ownership, humility, and the drive to build something meaningful., • Love being close to customers and turning feedback into execution. It is a strong plus if you: • Have sold into and built teams selling to healthcare provider organizations (multi-site groups, MSOs, DSOs, health systems) or adjacent health tech., • Have hired, scaled, or led a US sales team before., • Have navigated security/compliance and integration stakeholders in complex deals., • Have used tools like Attio, Notion, Slack, Apollo (or equivalent)., • Have an existing network in US healthcare operations., • A true 0?1 US GTM leadership role you build the team, the playbook, and the org from scratch., • A product already in production with strong customer love, in a fast-growing market (healthcare automation + voice AI)., • Direct, daily exposure to the founders and leadership, with fast iteration loops., • The chance to define how we sell in the US and grow into a senior commercial leader as we scale., • Competitive compensation with meaningful upside (founding-team equity). Compensation: competitive package commensurate with experience $300,000$400,000 OTE. For an exceptional profile, we have flexibility. We're transparent about comp early in the process just ask. Founding-team equity. Comprehensive health coverage: medical, dental, and vision insurance. Employer-sponsored plans: Vocca contributes to the base plan, with partial support for dependents. Retirement savings: access to a 401(k) plan. Flexible time off: unlimited PTO, including vacation, holidays, and sick days. Professional expenses: work-related expenses reimbursed in line with Vocca's company policy. Location: New York office, city center. Initial screen (30 min) call to assess background, motivation, and fit. CEO interview (45 min) strategic conversation with Eliott (CEO & Co-founder) on your track record, founder mentality, how you think about ICP and go-to-market, and how you'd build the team. Strategy case + role play (6090 min) present a 90-day plan and a view on how you'd build and scale the US sales org, then run a live cold call or demo simulation. Meet the team. Reference checks two professional references focused on leadership, autonomy, execution, and impact. Offer. We aim to keep the process within 30 days. You'll receive continuous feedback throughout. An entrepreneurial adventure, with a supportive, high-energy, execution-focused team A product already live, with delighted customers in a fast-growing market (healthcare automation, voice AI) A true scaling phase, with everything still to build Real responsibilities from day one