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Job DescriptionABOUT UPCLEAR UpClear provides software to growing Consumer Goods brands, helping them plan & analyze volumes, revenue and trade promotion. Our software BluePlanner facilitates collaboration, efficiency, and holistic business analysis throughout the distribution process. We serve clients at various stages of growth across America, Europe and Asia. Our growth is substantial and consistent; we have been on the Inc 5000 list of fastest growing private companies for nine consecutive years. UpClear's global headquarters is in New York City and we have offices in London, Paris, and Singapore. WHY UPCLEAR? • Develop SaaS consulting and implementation experience and expertise in the CPG / Retail industry, • Opportunities to grow within technical and other areas such as strategy, marketing, and sales activities, • Get on the ground floor of a startup-like company that already has a global reach About The Role As Client Delivery Manager, you will be part of UpClear’s global Delivery team. You will work with our new clients (primarily in the US) to deploy our SaaS software as well as provide project management support to our existing client base. The role involves developing and managing project plans, running discovery workshops to gather clients requirements , managing project communications externally and internally, and directing technical resources on our Solutions team. The role includes periodic travel (less than 10%) to client locations for discovery, design, and training sessions but is otherwise office based. You have opportunities for advancement as the company grows and you develop BluePlanner expertise and project management skills. Responsibilities • Lead the end-to-end delivery of TPM software implementations from scoping and design to deployment and post-go-live support, including managing system integrations with third party systems., • Serve as the primary liaison between CPG business stakeholders and technical delivery teams, translating business requirements into actionable plans., • Manage multiple concurrent projects, including enterprise-level implementations with large stakeholder groups and intricate system integrations that involve a mix of configuration and tech deliverables, • Identify key opportunities with clients and upsells where appropriate to drive more value both for client and UpClear, • Establish broad TPx functional expertise across BluePlanner modules and features, • Maintain strong customer relationships by understanding their business needs and motivations, • Identify and raise potential risks and escalations to direct manager, supporting the management of project scope, budget, and timelines within defined parameters., • Test software functionality ahead of deployment to clients, • Train clients on software usage and best practices, • Lead the change management plan including training, communications, and post-go-live support, • Bachelor’s degree with a minimum 3-6 years of work experience, including Business Analysis and Project management, • TPM Software Experience. Familiarity with leading TPM platforms (e.g., BluePlanner, SAP TPM, CAS, Adesso, Exceedra)., • CPG Industry Knowledge. Understanding of CPG trade terms, promotional spend tracking, and customer planning cycles., • Ability to manage delivery through both Agile sprints and milestone-based approaches., • Strong collaboration and project management skills, • Strong stakeholder management and persuasion skills, • Ability to quickly diagnose and address issues/concerns from multiple levels of the client organization and communicate effectively, • Ability to successfully manage ambiguity and adapts to changing conditions during project planning and execution, • Ability to work with standard oversight and identify ways to contribute “above and beyond” day to day tasks, • Ability to take initiative to establish better “Ways of Working” in the organization and serve as an example and mentor to more junior resources UpClear employees have access to a range of competitive benefits, including • Various Health Care Plans you can choose from to best fits your needs (Medical, Dental & Vision), • Retirement Plan with company match (401k, IRA), • Commuter Benefits, • Generous Paid Time Off package that grows with seniority (Vacation, Sick, and Public Holidays), • Paid Maternity leave, • Paid Parental bonding leave, • One month paid sabbatical after five continuous years of work at Upclear

No long hours, flexible scheduling, and the ability to work from home. P&C insurance company is seeking a highly skilled Senior Actuarial Modeler to lead the build out & support of actuarial models across multiple U.S. states. The ideal candidate would be a student actuary with 3+ years of personal line pricing and or modeling experience and at least 3 CAS exams passed. Must have strong programming skills in SQL and familiarity with Python. (#58021) Compensation: • Remote, • Webster, MA, • Boston, MA

Job DescriptionDescription:IT Field Services Technician / ServiceNow CSM AnalystNew York, NY About the Position: We are looking for a motivated Field Services and Performance Analyst to join our New York City team. This role focuses on managing and enhancing the ongoing integrations and providing support to the department's Dashboards. This role will support omnichannel improvements and capabilities for our ServiceNow Live Agent. Additionally, the resource will work on customer channels via the website, social media, and any interactions via the CSM Platform. This role will support IT Asset Management (ITAM) and Performance Analytics (PA), as well as part-time setting aesthetics. This position offers excellent growth opportunities for Techs looking to advance their career and expertise in a specific field while gaining hands-on experience across multiple IT areas. Schedule: Monday through Friday, 9:00 am - 5:30 pm (on site), Saturdays / Sundays (remote, on call as needed) Your Role: PaaS and Infra Administration: • Maintain Items, Catalogs, and Knowledge, and continually improve services and incident analytics for our Service Desk., • Will maintain client dashboards [Clinical Data and IT], providing real-time analytics [PBI to ServiceNow., • Maintenance and continuous improvement of Mobile UI Agent and Now Applications, and in addition to building a New Customer NOW application., • Learn and dive deep into the ServiceDesk operation numbers, to be able to report to the company and perform quick workarounds during high-impact incidents and drive faster resolution to reduce the business impact., • Will Update Current Company Status – Business Operations Statuses – to Report Plan Changes, Outages and Unplanned Changes., • Demonstrate and provide – Hourly Updates to provide status to Ongoing Problems, Incidents, and workarounds, demonstrating Progress eliminating re-incidence., • Will assist with maintenance of Customer Platform Databases and Tables, to improve success rates for our case management – summarization AI platform., • Will work with Design and IT, HR, Finance to improve customer service portals, and knowledge bases., • Join Workshops with Platform techs and help to organize and maintain focus for automating various forms of notifications and communication workflows., • Will be managing a comprehensive asset lifecycle from procurement to disposal, including asset control and depreciation – Status, State, ., • Understand how to create Models and Products, as well to and Manage Purchase Orders., • Automate SN web and agent applications, and coordinate asset tracking transitions based on event triggers., • Support field services operations, including workstation deployment and maintenance., • Overview and assist with hardware installation, cable management, and desk minimalist setup., • Record and maintain asset compliance and optimize software licensing automation., • Help with the support of Microsoft Intune device management operations and integrations with ServiceNow., • Collaborate with Network teams during incidents. Assist Cisco network engineers when necessary to physically access the hardware. Help with monitoring, reporting major incidents, guaranteeing that problems are escalated accordingly, and providing analytical insights into incident impact., • Coordinate video conferencing setups and system support for the ongoing meeting rooms, ensuring minimal cables and hardware look, in addition to keeping them running smoothly., • Help and eager to learn and support CAs and PKI, SCEP deployment processes., • Some experience with ServiceNow (administration, configuration, or business analytics), • Eager to Learn ServiceNow and Microsoft Intune integrations., • ITIL Frameworks are our most recommended knowledge -required, • Knowledge of PKI, certificate authorities, and SCEP protocols, • Hardware and Software Asset Lifecycle, • Strong analytical and problem-solving skills., • Excellent communication and documentation abilities, • ServiceNow/ ITIL certification, • Experience with Microsoft Intune and Cisco platforms, • ITAM experience and software asset management knowledge, • Basic networking knowledge (cabling, access points), • CompTIA A+ or equivalent technical certification The base rate of pay for this position is $55,000 - $65,000 per year. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions. Benefits: • Comprehensive benefit package, • Paid Time Off (which increases after 1 year with Mountainside), • Paid holidays including a Multicultural Holiday, • 401(k) with employer matching Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success. Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC. Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.Requirements:

Job DescriptionDescription: About Us For over 175 years, Seamen’s Society has been dedicated to helping children survive, thrive, and succeed. Our programs provide critical support to vulnerable children and families, and we are looking for passionate, dedicated professionals to join us in making a difference. If you’re seeking a rewarding career where your work truly matters, we invite you to be part of our mission. With opportunities in Brooklyn and Staten Island, we offer competitive salaries, career growth potential, and a comprehensive benefits package. Seamen’s Society for Children and Families is a 501(c)(3) nonprofit organization and an Equal Opportunity Employer. Take the next step in your career and help create brighter futures for children and families, apply today! Mission: The mission of Safe Passage, the Domestic Violence Services Department, is to educate, empower, advocate, and support individuals, families, and communities affected by violence. At Safe Passage we are committed to creating a diverse, equitable, and inclusive environment and we are proud to be an equal opportunity employer. Therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Job Summary: This position requires an individual who is especially detailed-oriented and has strong written, communication skills, and counseling skills, particularly in trauma-informed and client-focused practices. The selected candidate should be comfortable identifying and pursuing creative problem solving that is necessary for survivors of domestic violence. Job duties include but are not limited to conducting intakes, administering assessments, providing or seeing to the provision of necessary social services for survivors of domestic violence, providing housing assistance to all clients, including clients transitioning from shelter and collaborate with the Safe Passage team to ensure that all survivors receive quality services. Duties and Responsibilities: · Assist individual clients with obtaining a security alert system · Enter all information in the NYC HRA IRM system · Provide direct case management and support to individuals on caseload. · Assist individuals with flex funding applications. · Attend and participate in internal and external meetings. · Refer clients to safe passage and Children Adolescent Servcies (CAS) programs. · Provide housing assistance to all clients, including clients transitioning from shelter. · Assist survivors with housing vouchers, Section 8, City FEPS/FHEPS, NYCHA. · Assist in finding permanent housing and safety transfers. · Dispute lease agreements with landlords and building management. · Establish linkages with domestic violence shelters so that families discharged from shelters are supported in their new community. · Directly provide (or give referrals for) homeless prevention services. · Address 24 hours helpline crisis calls and walk-ins, documenting counseling and other services provided. · Conduct comprehensive assessments with all clients and refer children/individuals/families to supportive and concrete services such as housing assistance, financial assistance, education, substance use, mental health, medical, immigration, legal, etc. · Conduct assessments within 30 days of intake and review assessments with clients every three months after intake until goals are met, and the case is closed. · Provide supportive counseling, case management, and crisis intervention. Work collaboratively with survivors to define case goals, objectives, and action plans. · Meet program expectations for client contacts. Will contact client within 24 hours due to the critical nature of the work. · Advocate on behalf of clients to overcome systemic barriers related to court, immigration, housing, public benefits, etc. · Facilitate/co-facilitate groups for clients. · Develop content, schedule, and participate in monthly outreach events and document attendance of participants. · Collaborate with internal and external partners to advocate for survivors in court matters, housing matters, public assistance, immigration, etc. · Complete all data collecting and reporting promptly. Document and maintain all required tracking logs, excel sheets, electronic data systems, and progress notes. · Participate in meetings, assist in planning for client recreational activities and attend activities. · Participate in weekly supervision with a planned agenda related to case issues. · Implement Quality Assurance data to drive case practice, improve performance, and achieve outcomes. · Participate in program development and agency required trainings on trauma-informed care, DBT, CBT, etc. Requirements: Desired Skills, Knowledge, and Abilities: · Ability to use communication skills to successfully convey and obtain accurate and complete information respectfully and caring. · Ability to communicate effectively with supervisors, co-workers, clients, and other community partners. · Demonstrates ability to organize and coordinate work within schedule constraints and handle emergent requirements promptly. · Ability to conduct interviews with survivors to obtain and provide the information needed to carry out case management responsibilities. · Knowledge and ability to use critical thinking and analytical skills used to formulate plans that are attainable in collaboration with the survivor. · Ability to perform the job's essential functions with or without reasonable accommodation. · Ability to collaborate and facilitate skills that work with individuals, families, and services providers. · Demonstrates cultural sensitivity and competence skills in working with families from various ethnic and cultural groups, social-economic status, and lifestyles. · Ability to express self effectively in written form. · Ability to work across various computer systems and manage large data sets. Qualifications/Requirements: · Bachelor's degree required. Spanish-speaking required · Individuals from diverse backgrounds are encouraged to apply. · Due to the nature of the work environment, work hours will be based on the program's needs and may vary. · Performs other duties/responsibilities as assigned within the scope of the position.

Job Description Title: Director, Client Accounting Services (CAS) Department: Client Accounting Services (CAS) Supervises: Senior Managers and below Role Type: Full-time Location: New York, NY (Hybrid) ABOUT THE COMPANY: Anchin is a New York City based Certified Public Accounting and Consulting firm with a Long Island and Florida presence that provides expert financial advisory to companies across a diverse range of industries. We offer a full range of integrated accounting, consulting and business management services from tax planning and audits to the most detailed analysis of acquisitions and financial restructuring. Anchin is consistently recognized as one of the "Best of the Best" accounting firms in the country, a Best Place to Work in New York City and New York State, and a Best Accounting Firm to Work For Nationwide. ABOUT THE POSITION: We are looking for a growth-oriented and strategic Director to expand our Client Accounting Services (CAS) practice. This role will focus on both business development and client service delivery. The ideal candidate has a history of building client relationships, growing a book of business, and overseeing high-quality accounting services for a diverse portfolio of clients. RESPONSIBILITIES: • Identify, pursue, and secure new CAS client opportunities through networking, referrals, and strategic outreach., • Develop tailored proposals, pricing models, and engagement scopes to win new business., • Build and maintain a strong personal and professional brand within the market and community., • Partner with marketing and leadership to execute go-to-market strategies and grow the CAS practice., • Drive client retention and expansion by identifying cross-sell opportunities and ensuring exceptional client service., • Serve as the strategic lead and relationship manager for a portfolio of key clients, acting as a trusted advisor., • Provide high-level financial guidance, including budgeting, forecasting, KPI development, and financial analysis., • Oversee delivery of monthly close, financial reporting, cash flow management, and compliance for client accounts., • Ensure timely, accurate, and value-added reporting and insights for all client deliverables., • Lead and mentor a growing team of accounting professionals, including managers, seniors, and staff., • Implement efficient and scalable workflows, leveraging cloud-based technology and automation., • Maintain quality control over deliverables and ensure compliance with applicable accounting standards. Education: • Bachelor's degree (BA/BS) in Accounting, Finance, or a related field., • 10+ years of progressive accounting experience, including leadership in public accounting and/or outsourced accounting services., • Proven ability to generate new business, grow client accounts, and build long-term relationships., • Strong financial acumen and advisory experience with small to mid-sized businesses., • Proficiency with cloud-based accounting platforms (e.g., QuickBooks Online, NetSuite, Bill.com, Expensify, etc.)., • Entrepreneurial mindset with excellent communication, negotiation, and presentation skills. Attributes: • Accountability: Follows through on commitments, even requiring some personal sacrifice, promotes a sense of urgency., • Communicates Effectively: Delivers messages in a clear and concise manner, listens attentively, responds to requests in a timely and professional manner., • Strong Interpersonal Skills: Relates comfortably to all levels of people, both internally and externally, builds effective working relationships and interacts courteously., • Nimble Learner: Learns quickly when facing new situations, willingly takes on the challenge of unfamiliar tasks., • Being Resilient: Shows confidence under pressure, maintains a positive attitude despite adversity., • Action Oriented: Proactively seeks out new and challenging work.

Job DescriptionBenaiah Consulting Group has been engaged to help one of the most progressive-minded, forward-thinking CPA firms we've worked with over the last five years build out what is already a highly successful Client Accounting Advisory Services (CAAS) division. This firm combines the resources, reputation and legacy of a three-decade-old leader in their market, coupled with the energy, flexibility and vision of a start-up mindset. Why This Role Stands Out Our client is a well-established, people-first CPA firm with a growing CAS (Client Accounting Services) practice that’s ready for its next leap forward. With almost $2M in current annual revenue, a dedicated client base, and firmwide support, they’re looking for a leader who can transform this practice into a true Business Advisory Group that will be a cornerstone of strategic growth for the firm over the next decade. This is not just another accounting leadership role. It’s a chance to build something lasting. For the right candidate, the path doesn’t stop at Director — it leads directly to partnership. What You’ll Do * Lead, mentor, and inspire a team of 11+ professionals, raising the bar for performance and growth. * Redesign processes for scalability and profitability, moving from hourly billing to value-based/fixed-fee engagements and MRR for their monthly clients. * Drive adoption of accounting technology and AI tools, proactively delivering solutions before clients even ask. * Partner with business owners ranging from start-up/pre-investment entities to $25M+ growth-focused businesses translating financials into real-world strategies and actionable insights. * Manage a range of engagements from outsourced accounting to monthly close/review to high-value advisory. * Collaborate with firm leadership to expand offerings, grow client relationships, and increase market visibility. What We’re Looking For * Proven leadership in public accounting, outsourced accounting, or advisory services. * Strong people manager who can coach, inspire, and empower teams to achieve at their highest level * Comfortable with technology, AI, and driving change in accounting workflows. * A client-facing professional who thrives on relationships and delivering strategy, not just reports. * Tax and/or multidisciplinary experience in small to mid-sized firms is highly valued. * CPA or equivalent designation preferred. What’s In It For You * Competitive Base: $140K–$160K+ based on experience. * Performance Incentives: Compensation tied to practice growth and profitability * Partnership Path: Genuine opportunity for the right candidate. * Culture That Cares: A people-first firm where leadership matters and your voice is heard. If you’re ready to take your CAS expertise to a new level — leading with autonomy, building trusted client relationships, and scaling a practice with strong support — this is the kind of opportunity that doesn’t come around often

Job Description Position Summary Redwood’s Aspire platform is responsible for Alternative Credit Products which currently include Non-Qualified Mortgages (NQM) and Home Equity Investments (HEI). We are looking for a Vice President that has a broad range of experience within non-agency residential mortgages that can help with a variety of strategic initiatives as well as day-to-day trading and portfolio management responsibilities. The ideal candidate will embody someone who is highly motivated, willing to step in where help is needed, can manage multiple tasks and responsibilities, work in a high-pressure environment and help develop the younger team members. Responsibilities & Duties • Improve risk adjusted return models for relative value analyses and investment portfolio projections., • Monitor market activity for residential mortgage loans and bonds., • Monitor credit performance of sector as well as inventory to determine pricing and risk management strategy., • Help optimize pipeline and investment portfolio hedging strategy., • Help determine rate sheet pricing and bulk pool bidding strategy daily., • Assist with day-to-day trading activities as needed., • Develop fund models for SMAs and co-invest vehicles., • Help oversee lock desk activities including rate sheet distribution, PPE interactions, pricing of credit exceptions., • Monitor performance of pipeline and investment portfolio., • Oversee improvement in pricing tools working closely with technology and other internal groups., • Oversee development of reporting tools and processes to help build operational efficiency and improve risk management., • Engage with relationship managers to improve penetration with sellers and adjust pricing strategy., • Coordinate with internal groups to ensure accurate reporting for trading, business and capital planning., • Complete ad hoc requests for strategic initiatives. Required Experience & Education • Required Bachelor’s., • Preferred Master’s degree., • 7+ years’ experience in trading or portfolio management with focus in residential non-agency loans., • Experience working on a lock desk a plus., • Proficiency with Bloomberg, Intex and CAS required., • Very detail oriented with an ability to multi-task numerous different projects in a high-pressure environment., • Advanced computer skills required, proficiency with Microsoft Office Excel, SQL skills and programming in VBA and/or Python a plus., • Strong interpersonal and communication skills, with the ability to lead a team and engage senior stakeholders., • Demonstrated ability to operate in a fast-paced trading environment and make sound decisions under pressure., • Strong quantitative skills and demonstrated analytical ability., • Self-managed, able to work well independently and within a small team., • Team player. A reasonable estimate of the total compensation range for this role is $170,000-$194,000. The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certification, and other factors. CoreVest also offers a competitive benefit package including discretionary corporate bonus program, multiple health plans, STD and LTD options, company sponsored life insurance, fitness reimbursement, paid parental leave, time to volunteer, Paid Time off, ESPP, and 401K matching. At Redwood Trust, we are committed to fostering an inclusive workplace where diversity is valued, and everyone has the opportunity thrive. We welcome applications from individuals of all backgrounds and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job DescriptionSalary: $24.00 - $25.00/hour AltaStaff is a staffing agency currently looking for Social Workers to complete IDD CAS Assessments in several areas throughout New York State! * Offering $24.00-25.00 Hourly* * Mileage Reimbursement offered * * Health, Dental, Vision, PTO offered* Job Summary • Schedule and coordinate the assessment process with individuals, families and providers in the home and/or community, • Contact the individual and/or family/caregiver to schedule the appointment at a time and location most convenient to that person. This will include nights and weekends at the persons request, • Identify if the individual is capable of participating in an interview (full or partial) and if there is a need for an observation. More than one visit may be required, • Utilize a person-centered interview process (e.g. conversational style that starts with the person), • Conduct the interview/observation in person. Assessment cannot be complete without the person being interviewed or observed, • Arrange formal interpreter services as needed, • Must be willing to travel throughout the assigned region (when time permits) Required Experience/Licensure • Minimum of one year post-educational experience working with adult individuals with intellectual and/or developmental disabilities, • A completed Bachelors degree in a human services field, • Must meet in-field geographic coverage expectations, • Must be open to the schedule including occasional evening and weekend shifts, • Valid NYS Driver's license or State ID must be presented on first day of training Required Skills Strong analytical skills; detail and solution oriented; ability to work independently; excellent written and oral communication and presentation skills; and ability to use spreadsheet or database software; Proficient computer skills including, but not limited to, the ability use the following on a daily basis: Web-based applications, Email, Microsoft Word. AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws.

Job Description Summary: Supervises a team of employees who receive incoming telephone calls involving domestic violence, rape, and other crimes that will, in some instances, require making quick decisions regarding the caller’s safety and well-being. The Team Leader has a key role in setting the standard for assessing human service needs via telephone using active listening, crisis intervention and/or suicide risk assessment skills. The Team Leader manages staff members who will normally elicit essential information from the caller including the problem (or complaint) determine the immediacy and type of response needed based on an initial risk assessment, and document critical aspects of the telephone call and actions taken on the agency’s database. This position assigns staff to perform their duties and responsibilities, and reviews their work for adherence to instructions, accuracy, completeness and conformance to accepted client-centered practices. To ensure quality assurance performance standards and expectations are being successfully carried out in the Hotlines, this position will take a pro-active role to develop and implement action plans to address problematic trends, sustain progress and continuous improvement. The Team Leader provides oversight and supplemental spot-checking for data and documentation quality initiatives, while offering coaching and development to Client Advocate Specialists and Shift Coordinators to improve their ability to explore callers’ mental and emotional state of mind through client centered, empowering, and non-judgmental language. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. Participate in the recruitment, hiring and onboarding of new staff., • Supervises staff whose key role is to establish rapport with the caller and, through risk assessment skills acquired in Client-Centered Practice training, assist the caller to safety plan around the current situation. Staff may provide relevant information and referrals to resources that may assist the caller in maintaining their safety., • Provide weekly individual supervision to a direct reports using a reflective supervision model and a trauma informed approach., • Provide ad hock supervision and coaching to any advocate on shift as needed., • Utilize hotline technology to assess staff overall productivity. Including the accuracy and timeliness of case records that document client interactions., • Ensures smooth daily operation through shift monitoring and administration, including:, • Supporting staff to handle challenging calls and debriefing after challenging calls, • Supporting staff in handling calls through coaching, • Evaluating the quality of client experience on the hotline by examining abandonment rate, call volume, hold times, and answer time., • Handling client calls during busy periods as needed, to CAS standard, • Handling calls from social service and criminal justice providers, • Handling client complaints, and escalating complaints to Hotlines Senior Director as needed., • Monitoring staff attendance for shifts, training and staff meetings, • Documenting shift activities and issues, • Reviewing for accuracy and approving both e-time and funder timecards after designated deadlines., • Reviewing and monitoring direct reports leave time accruals to ensure that vacation, holiday, and other time off requests are processed according to company policy., • Acts as client risk specialist in managing clients who are at risk for suicide, and in supporting staff members who are responding to those clients’ needs, • Interviews prospective candidates for open positions and recommends hiring decisions in line with Safe Horizon’s hiring policies, • Communicates regularly with all staff to provide information and updates regarding program practice and operations, • Coordinates shelter intake and communicates daily to staff updated status and availability of shelter space derived from Shelter Occupancy and Referral System (SORTS) and/or Shelter staff, as well as troubleshoot shelter-related issues, to ensure seamless assignments of Hotlines clients into shelter spaces, • Establish and maintain clearly communicated consistent expectations of and goals for staff performance that focus on CCP standards (includes EPA goals) and document for employee file, • Assess and identify staff with performance issues. Collaborate with staff in the development of action plans to improve performance and document for employee file., • Master’s degree in human services field ( e.g., counseling, psychology, social work or related field) with at least 1 year of supervisory experience preferred, or Bachelor’s degree in human services field with at least 3 years of supervisory experience., • 2+ years of public contact experience (e.g., call center environment), preferably working with crime victims, dealing with individual problems and applying policies, procedures, and/or guidelines. Telephone counseling experience desirable. Knowledge: • Familiar with trauma and intimate partner violence and the prevention, treatment and recovery processes for victims, • Recognize the social, economic, familial and cultural contexts that affect victim’s lives, • Familiarity with human behavior and of causal factors underlying family breakdown;, • Ability to model, coach, motivate client facing staff, • Ability to use a trauma informed approach to addressing client, and or staff escalations, • Ability to assess and respond to an emergency/crisis and notify other parties when necessary, • Requires sound judgment and action in life-threatening situations, • Computer skills, including proficiency in MS Excel, Word, Outlook; and the Internet, • Proficiency with ACD / call center telecommunications technology and operations, • Ability to communicate effectively both orally and in writing;, • Respect and empathy for victims with a genuine desire and willingness to help people in need, • Recognition and belief in the empowerment of crime victims, and those that have been systematically oppressed., • Sensitivity to gender-related issues and/or cultural background of clients, • Commitment to maintaining high levels of skills and performance AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. This position is remote. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: