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Noodle is higher education’s leading strategy, services, and technology partner. We develop infrastructure, provide life-changing learning experiences, and grow the awareness of and the enrollment in some of the best academic institutions in the world. Our vision is “to empower universities to change the world.” We achieve this vision by offering our university partners various products and services that help them be more resilient, responsive, efficient, and interconnected. We’re looking for a Prompt Systems Engineer to sit at the intersection of AI capability and educational effectiveness. You will own the design, testing, and continuous improvement of the prompts and system instructions that power Noodle’s AI agents across enrollment, learning, and student support use cases. This is a hands-on, high-impact role. You’ll work directly with product managers, learning designers, university stakeholders, and engineers to translate operational and pedagogical goals and business requirements into agent behavior — and you’ll build the evaluation frameworks to prove that behavior is working. Prompt Design & Engineering • Write, iterate, and maintain system prompts and instruction sets for Noodle’s AI agents focused on students enrollment, learning, and retention, • Translate complex educational and operational requirements into clear, reliable agent behavior — including persona definition, tone, scope constraints, fallback handling, and multi-turn conversation logic, • Design prompt architectures for multi-step and chained agent workflows, including RAG-augmented agents that draw from program-specific knowledge bases, • Collaborate with the engineering team to configure and deploy agents through Noodle’s AI orchestration platform, including primary prompts, secondary context, knowledge base attachments, and embed definitions, • Create the learner experiences defined by “three-way” chat between the learner, a campus or Noodle support staff member, and that staff member’s AI assistant Evaluation & Quality • Build and maintain evaluation frameworks to measure agent accuracy, tone, hallucination rate, task completion, and alignment with rubric-based learning objectives, • Use Langfuse (Noodle’s LLM observability platform) to monitor prompt performance in production, identify regressions, and prioritize prompt improvements, • Design red-teaming and adversarial testing protocols to surface edge cases and failure modes before agents reach students, • Establish prompt versioning practices and maintain a library of tested, reusable prompt components Collaboration & Enablement • Partner with Noodle teammates and university stakeholders to design, build, and test agents — translating learning objectives, operational flows, rubric assessments, and more into prompt-level agent instructions, • Work with enrollment and student success teams to tune companion agents for specific programs and university partner contexts, • Contribute prompt engineering guidelines and best practices documentation for internal teams who configure their own agents on Noodle’s AI orchestration platform, • Stay current with model capability changes across OpenAI, Anthropic, and other providers integrated into Noodle’s stack, and proactively surface opportunities or risks, • Perform other duties as assigned, • 2+ years of experience designing and iterating on prompts for LLM-powered applications in a production environment, • Deep familiarity with prompt patterns: few-shot examples, chain-of-thought, system vs. user roles, output formatting constraints, tool-use prompting, and RAG integration, • Strong written communication — you can write clearly, precisely, and persuasively, because that’s the core of the job, • Experience building and running prompt evaluations: defining metrics, writing test cases, and interpreting results to make improvement decisions, • Comfort working across disciplines — you can hold a conversation with an engineer about context windows and with a faculty member about Bloom’s Taxonomy, • Experience with LLM observability tools (Langfuse, Weights & Biases, or similar), • Familiarity with LTI (Learning Tools Interoperability) and how AI tools plug into LMS platforms like Moodle, Canvas, or Instructure, • Experience with voice agents or multimodal prompting, • Comfort reading and writing basic code (JavaScript, Python) to support prompt automation and testing pipelines, • Knowledge of OpenAI, Anthropic, or other model provider APIs, • Ability to thrive in ambiguity and iterate quickly based on user feedback, • Ability to work effectively in dynamic, rapidly changing, team-based environment, • Work from our beautiful NYC office OR the comfort of your home office!, • Computer and charger on us!, • 401(k) with company match, plus equity opportunities, • Medical, dental, and vision insurance for you and your family (including mental health benefits like Headspace and Talkspace), • Employer-paid life and disability insurance, • Optional voluntary coverage, including supplemental life, accident, critical illness, and hospital insurance, • Health Savings Account (HSA), Flexible Spending Accounts (FSA), and commuter benefits, • Pre-tax benefit options that help you save on eligible healthcare, dependent care, and commuting expenses, • Employee Assistance Program (EAP), • Paid parental leave, • Wellness initiatives and resources, • Free subscription to the Calm app, • Employee discount program, • 4 weeks of paid vacation + 10 paid holidays + paid sick leave, • Monthly mobile connectivity stipend, • Annual education stipend for lifelong learning, • Growth opportunities - we pride ourselves on creating environments where employees can be themselves and grow within and around the company $100,000 - $120,000 a yearEligibility Requirements:This position is based in the United States, and applicants must be legally authorized to live and work in the United States. Employees are required to reside within the United States for the duration of their employment. At Noodle, we hire people who will help us change the future of online education. Even if you don't think you check off every bullet point on this list, we still encourage you to apply! We value both current experience and future potential. Noodle is committed to creating a welcoming and inclusive workplace for everyone. We value and celebrate our differences because those differences are what make our team shine. We hire great people from different backgrounds, not just because it's the right thing to do, but because it makes us stronger as a whole. Women, people of color, LGBTQIA2S+ individuals, and members of other underrepresented groups are strongly encouraged to apply. Noodle is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description * This role is based in Scottsdale, AZ. Office days are Tue, Wed, and Thur * Who We Are We're building the future of real estate — today. HomeLight is the real estate technology platform powering innovative transactions for top agents, lenders, and their clients. Our technology makes it easier to buy and sell homes, whether that's enabling clients to buy before they sell, find a top agent, or have certainty through a modern closing process. Each year, HomeLight facilitates billions of dollars of residential real estate business on its platform for thousands of agents and loan officers. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all. Our team breaks barriers every day while staying committed to HomeLight's goals and core values, which is a crucial element to our shared success. Who You Are We are looking for a highly organized, detail-oriented, and communicative Contract Advisor to manage the pipeline for HomeLight's Buy Before You Sell product. This role operates in a fast-paced environment, working with both external loan officers, processors, and loan assistants as well as internal teams to ensure a seamless transaction process. You'll be the quarterback of the transaction, ensuring all required documentation is completed, tracking files through closing, and proactively managing communication across multiple channels (Slack, email, phone, Zoom, and internal tools). What You'll Do Here • Pipeline Management: Handle 30-40 files in a slow season and up to 50-60 closings per month., • Communication Hub: Be the main point of contact for Loan Officers (LOs), Loan Officer Assistants (LOAs), and Processors, ensuring they complete required tasks to keep deals moving forward., • Documentation & Compliance: Ensure that the questionnaire, title contact info, equity amount, and mortgage documents are properly completed and uploaded via the portal., • Cross-Team Collaboration: Work with internal teams, including:, • Processing Team (equity loans, initial disclosures), • Approval Team, • Listing Operations Team (back-up offers, transaction support), • Capital Markets, • Tech & Workflow Management: Use the Sales App, Google Sheets, Zoom, Slack, and the internal portal to track and update transactions., • Problem-Solving & Support: Answer questions about the Buy Before You Sell program from start to finish, ensuring smooth execution., • Ensure Compliance & Accuracy: Verify documents, flag missing information, and follow up to keep files moving forward., • Upload & Manage Documents: Ensure that all required docs (inspections, mortgage files, approvals) are correctly uploaded and stored in the system.What You Bring, • Highly Organized & Detail-Oriented: You can manage multiple transactions at once without dropping the ball., • Excellent Communicator: Strong verbal and written communication skills to work with both internal and external stakeholders., • Fast-Paced & Adaptable: Comfortable working in a high-volume environment and adjusting priorities as needed., • Tech-Savvy: Experience with Google Sheets, Slack, CRM systems, and loan processing tools., • Mortgage & Real Estate Knowledge: A strong understanding of the mortgage process and experience working with Loan Officers and Processors. Benefits and Perks • Medical (Aetna or Kaiser), Dental & Vision (Guardian), • Long-Term Disability & Short-Term Disability, • Hospital Indemnity Insurance, Accident Plan, and Employee Critical Illness (Guardian), • 401k (Vestwell), Life Insurance (Guardian) & Pet Insurance (Nationwide), • Commuter benefits are offered in certain locations, • PTO, including Volunteer Days to give back to your community, • Annual Anniversary Perks, including one-month paid sabbaticals!, • HomeLight Services to help you with buying and selling your home Let's chat! HomeLight is an equal opportunity employer dedicated to building an inclusive and diverse workforce, providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will provide accommodations during the recruitment process upon request, and any accommodation will be addressed confidentially.

Job Description Redefine the future of customer experiences. One conversation at a time. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity. We're looking for a Senior Product Manager to lead our mid-market customer experience product strategy. This role is responsible for defining and delivering the capabilities that help growing businesses and BPO operators provide exceptional customer experiences while improving operational efficiency. You'll work directly with customers, partners, and internal teams to identify market opportunities, shape product direction, and bring innovative omnichannel and AI-powered experiences to market. As Nextiva continues moving up-market, you'll play a key role in ensuring our platform meets the needs of increasingly sophisticated customer service organizations. What You'll Do: • Own the product strategy, roadmap, and business outcomes for Nextiva's mid-market customer experience solutions serving organizations with 100–2,500 employees and BPO operators., • Develop a deep understanding of customer needs through direct engagement with customers, prospects, internal stakeholders, and market research., • Define and prioritize investments across omnichannel engagement, shared inboxes, agent workspaces, workflow automation, routing, analytics, and AI-powered productivity tools., • Partner with Engineering, Design, Data Science, and GTM teams to deliver products from concept through launch and adoption., • Lead product discovery efforts to validate opportunities, gather feedback, and ensure solutions solve meaningful customer problems., • Drive product launches and adoption strategies that support Nextiva's growth in the mid-market segment., • Establish success metrics and use customer insights, operational KPIs, and product telemetry to guide investment decisions., • Collaborate with Sales, Marketing, and Customer Success teams to communicate product vision, roadmap priorities, and customer value., • Influence executive stakeholders through clear communication, strong business cases, and data-driven recommendations., • Leverage AI tools and emerging technologies to improve product discovery, prototyping, decision-making, and execution while identifying opportunities to embed AI-driven capabilities into the customer experience. About You: Required Qualifications • 6+ years of SaaS Product Management experience, including ownership of customer-facing products from strategy through delivery., • Experience serving mid-market, enterprise, or BPO customer segments with a strong understanding of customer service, contact center, or customer experience workflows., • Demonstrated ability to translate customer needs into product strategy, roadmaps, and measurable business outcomes., • Strong customer-facing skills with experience conducting customer discovery, validating requirements, and influencing product direction through customer insights., • Experience leading cross-functional teams and driving alignment across Product, Engineering, Design, and GTM organizations., • Strong analytical and problem-solving skills with experience using data to prioritize investments and measure success., • Familiarity with omnichannel engagement, digital customer service, messaging, social, voice, chat, or related customer interaction platforms., • Experience using AI-enabled tools to improve productivity, research, prototyping, product development, or decision-making., • Excellent communication and executive presentation skills. Preferred Qualifications • Experience with contact center, CCaaS, CX, workforce engagement, or customer service platforms., • Experience supporting BPO, outsourcing, or multi-tenant SaaS environments., • Familiarity with AI-powered customer experience technologies, automation, routing, agent assist, or conversational AI solutions., • Bachelor's degree in Business, Computer Science, Engineering, or a related field; MBA preferred. Why Join Us • Be part of a fast-growing company transforming the CX landscape with cutting-edge omnichannel capabilities, • Drive the evolution of a platform serving thousands of contact center agents daily across hundreds of enterprise customers, • Own critical features in the product roadmap with direct revenue and customer satisfaction impact, • Work with a modern tech stack including microservices, event streaming, real-time messaging, audio/video processing, and AI-assisted workflows, • Join a passionate, customer-obsessed culture that values autonomy, craft, and measurable impact, • Competitive compensation, equity participation, and comprehensive benefits Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: • Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go., • Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work., • Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $130,000 - $200,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. • ???? Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage, • ???? Insurance: Life, disability, and supplemental indemnity plans, • ⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay, • ???? Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA, • ????️‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives, • ???? Growth: Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. #LI-MS1 #LI-Remote Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Job Description About Carvana At Carvana, we're changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we're just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical. Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you'll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you're driven to grow and make an impact as part of a collaborative team, you'll fit right in. Learn more about what it's like to work here from the people that already do. THIS IS A 100% ON-SITE POSITION (Monday through Friday) About the team and position The ServiceNow Engineer plays a crucial role in the design, development, and management of ServiceNow solutions that optimize business processes and deliver real value to the Carvana family. In this role, you'll work closely with cross-functional partners to build workflows and automation that align with organizational goals, meet security and compliance standards, and deliver incremental business value. In return for your hard work, you'll have the opportunity to grow at one of the fastest-moving and most creative technology companies around - helping us promote a life-changing product and develop a world-class team every day. What you'll be doing • Collaborate with stakeholders to design scalable ServiceNow solutions across ITSM, CSM, ITOM, FSM and Asset Management (HAM/SAM)., • Configure and enhance core ITSM processes - incident, change, problem, and request management., • Design and implement Customer Service Management (CSM) solutions, including case management, the Configurable / CSM Workspace, account and contact data models, and omni-channel intake across email, chat, portal, and phone., • Design and build end-to-end Field Service Management solutions - Work Orders, Work Order Tasks, Assignments, Dispatching, Scheduling, Skills Management, Planned Maintenance, and Crew Operations., • Configure Dynamic Scheduling, Optimization Policies, and Territory Planning, and extend the Agent Mobile App (online/offline) for field technicians., • Build and maintain Service Catalog content - catalog items, record producers, order guides, variable sets, client scripts, and UI policies., • Develop self-service experiences on Service Portal and Employee Center / Employee Center Pro — widgets, pages, themes, content publishing, and unified navigation., • Design Virtual Agent conversational experiences - topics, NLU, and topic flows — for catalog and case/incident deflection across web, mobile, and messaging channels., • Automate processes with Flow Designer (flows, subflows, and custom actions) and orchestrate cross-system integration through Integration Hub spokes., • Design and build custom scoped applications on the Now Platform / App Engine - tables, business rules, client scripts, UI policies, and ACLs - following scoped-application best practices., • Develop server-side logic and reusable Script Includes, and build and consume REST and SOAP web services (Scripted REST APIs, Table API, Import Set API) for inbound and outbound integration., • Deliver ITOM capabilities - Discovery, Service Mapping, Event Management, and CMDB health — including MID Server install, configuration, clustering, and credential/TLS handling., • Manage Hardware Asset Management (HAM) across the full lifecycle (procurement to retirement), including model normalization and reconciliation of assets to CMDB CIs, and support software asset and license compliance., • Translate business needs into functional and technical designs aligned with ITIL and enterprise standards., • Own release management across instances - update sets and the Application Repository for code promotion, instance cloning (clone profiles, data preservers), and upgrades/patching with skip-list remediation and regression testing., • Partner with QA, DevOps, and support teams to troubleshoot issues and improve platform performance., • Document solution architectures and create user guides and training for business and technical users., • Perform core platform administration - users, groups, roles, ACLs, system, • properties, scheduled jobs, plugin activation, and instance health - across all environments., • Champion development best practices (coding standards, peer review, performance-conscious scripting, out-of-the-box-first design) and uphold platform governance and access controls. What you should have • 5+ years of hands-on ServiceNow development, architecture, and delivery across ITSM, CSM, FSM, ITOM, and HAM - including scoped application development and AI-enabled workflows - aligned with ITIL practices., • Certified ServiceNow professional: CSA, CAD, CIS-ITSM, CIS-CSM., • Practical experience configuring FSM for dispatching, scheduling, and mobile workforce automation., • Strong server-side and integration development - Script Includes, Business Rules, GlideRecord, Flow Designer, Integration Hub/spokes, and REST/SOAP and Scripted REST APIs (Table, Import Set)., • Experience designing Virtual Agent conversational flows (topics and NLU) and applying AI / Now Assist to automate service operations., • Able to lead solution design workshops, translate requirements into scalable architectures, and manage the full SDLC in Agile delivery., • Expertise in ITOM - Discovery and CMDB design - for operational visibility and service health., • Strong understanding of CSDM, data modeling, and platform performance optimization., • Hands-on CSM implementation, including case management, the CSM/Configurable Workspace, and account and contact data models., • Proficiency building Service Catalog content and developing Service Portal and Employee Center experiences., • Demonstrated experience developing custom scoped applications on App Engine., • Practical experience with MID Server setup, clustering, and troubleshooting, plus core platform administration; CIS-Discovery or CIS-Hardware Asset Management certification a plus., • Hands-on application lifecycle management: update sets and the Application Repository, instance cloning, and platform upgrade/patch cycles with skip-list remediation., • Solid Hardware Asset Management (HAM) experience, including lifecycle tracking, reconciliation, and procurement integration. What we'll offer in return • Full-Time Salary Position with a competitive salary., • Medical, Dental, and Vision benefits., • 401K with company match., • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more., • A great wellness program to keep you healthy and happy both physically and mentally., • Access to opportunities to expand your skillset and share your knowledge with others across the organization., • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development., • A seat in one of the fastest-growing companies in the country. Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. • Must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description About Carvana "We believe CVNA is in the early stages of becoming the next U.S. retail category killer." – Stephens Investment Bank, Analyst Report, Sept. 2024 "Growing a capital and labor intensive, industrial type asset at a 40% clip is unchartered territory…" – JP Morgan Chase, Analyst Report, Jan 2026 Building leading-edge technology has been at the core of Carvana's strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500, following only Amazon and Google. Today, we remain founder-led and as ambitious as ever. In 2024, we emerged as both the fastest-growing and most profitable automotive retailer in the US, thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more. Our technology teams build: • End-to-end ecommerce for buying and selling cars, including everything you see on Carvana.com and in our mobile apps., • AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform built for efficiency and quality at scale., • 360°ree; vehicle photography and interactive merchandising using cutting-edge computer vision and AI., • The most sophisticated self-service automotive lending platform in the world; a full fintech stack., • Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet, reaching 90% of US driveways., • Enterprise-grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow automation covering everything mechanical, electrical, and cosmetic., • Early adoption and customization of AI tools to optimize developer efficiency and experience. And much, much more… About the team and position Our Product team is at the center of that growth, and we are hiring. We are an AI-first technology organization that moves fast, operates with high ownership, and builds things that matter at scale. If you want to grow not just as a Product Manager but as a leader and business-builder, Carvana is the place for you. We are hiring Product Managers across several teams in Los Angeles and Phoenix, spanning mid-level and senior roles. While each team has its own focus area, we look for the same foundational qualities across all of them: strong product instincts, a data-driven mindset, an AI-first approach to work, and the drive to own outcomes end to end. The Teams Depending on your background and interests, you may be considered for one or more of the following teams: • Nurture: Lead nurture communications on an AI-first team, guiding customers from early interest through purchase using machine learning, personalization, and experimentation across email, SMS, and push., • Inventory Workforce and Vehicle Management: Support the design and development of a new collection of AI and Machine Learning vehicle routing and advanced manufacturing solutions. The goal, automate the entire reconditioning process while optimizing for speed, cost and quality. What you'll be doing While responsibilities vary by team, all roles share a common set of expectations: • Drive the product roadmap and lead end-to-end product development informed by customer research, analytics, and business needs., • Partner cross-functionally with Engineering, Design, Data Science, Analytics, and business stakeholders to scope, prioritize, and ship high-impact initiatives., • Own experimentation and measurement, actively interpreting results and translating insights into continuous product improvements., • Apply AI tools as a core part of how you work, accelerating research, synthesis, prototyping, and day-to-day execution., • Write clear requirements, project briefs, and documentation to align stakeholders and enable effective engineering execution., • Use data to size opportunities, evaluate tradeoffs, and make decisions., • Take full ownership of your product area and be accountable for the long-term trajectory of key business outcomes such as sales, gross profit, customer satisfaction, and cost per unit sold. What you should have/know • A bachelor's degree in STEM, Economics, Finance, Business, Design, or equivalent experience., • Two or more years of product, product analytics, or related experience for mid-level consideration; four or more years for senior-level consideration., • Outcome-oriented and data-driven decision making, backed by expertise in metrics, analytics, and tools such as SQL, Tableau, Looker, or Sigma., • An AI-first approach to product work, with hands-on experience using AI tools for research, analysis, prototyping, and day-to-day productivity., • Excellent written and verbal communication, organizational, and project management skills with strong attention to detail., • Ability to learn and absorb technical concepts and communicate them effectively to non-technical audiences., • Deep product experience at one or more highly successful and ideally high-growth companies., • Strong opinions about consumer products and a developed sense of product taste., • Experience with experiment design and interpretation., • A willingness to roll up your sleeves and do whatever it takes for the sake of the team and our customers., • Self-motivated with a sense of humor and the ability to thrive in a fast-paced, ambitious environment. It would be great if you also have • A genuine passion for AI and its potential to transform product experiences, not just familiarity with the tools but a curiosity about where the technology is headed and how to apply it creatively., • Demonstrated ability in designing, building, and deploying enterprise software solutions, with particular experience in areas such as industrial plant design, process management platforms, and automotive or supply chain manufacturing., • A genuine passion for AI and its potential to transform product experiences, not just familiarity with the tools but a curiosity about where the technology is headed and how to apply it creatively., • Hands-on experience building or iterating on AI-driven products, including features powered by machine learning, LLMs, RAG, tool-calling, or agent frameworks., • Knowledge of data science best practices and the ability to collaborate closely with data scientists and ML engineers to shape model-informed product decisions., • Strong UX instincts and the ability to anticipate user needs and pain points, especially in AI-assisted or conversational experiences., • Experience with agile methodology and product strategy and roadmapping., • Familiarity with Snowflake, Sigma, Looker, or Tableau for independent data exploration., • Background in automotive, e-commerce, marketplaces, retail, or similarly complex operating environments. What we'll offer in return • Full-Time position with a competitive salary and Carvana stock compensation., • Medical, Dental, and Vision benefits., • 401K with company match., • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more., • A great wellness program to keep you healthy and happy both physically and mentally., • Access to opportunities to expand your skill set and share your knowledge with others across the organization., • A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow. Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. • Must be able to read, write, speak and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Experience using video and chat technology (MSTeams & Slack). Our focus on lightning-fast quotes and seamless claims servicing is powered by cutting-edge technology and an Agent and Customer-centric approach that sets us apart in the industry. If you're passionate about leveraging technology to prov

Reservations Sales AgentPHX Office - Mesa, AZ 85210Job DescriptionSummaryThe Reservation Sales Agent will be responsible for direct customer contact by phone, email, chat and fax. Essential Duties and Responsibilities include the following:Recommend services and offer alternatives to book reservatio

Reservations Sales Agent - Mesa, AZ. The Reservation Sales Agent will be responsible for direct customer contact by phone, email, chat and fax. Recommend services and offer alternatives to book reservations and close sales calls.

Customer Service AgentThe Customer Service Agent will successfully drive customer satisfaction as the front-line resource for handling inquiries regarding product support, account management, member-portal navigation, across Norton and LifeLock security offerings. The perfect match will have a strong ability to empathize, negotiate, think critically, multi-task, and troubleshoot across various systems/areas including light tech support such as; downloading software and assisting members navigating through different browsers in an efficient manner. In addition, he/she will be a product expert focused on customer education and service expansion opportunities to drive increased revenue. We are looking for a high-performing team member that will be a value to our existing company culture.Key Responsibilities:• Able to think quickly and move quickly through multiple systems to solve customers' Norton and LifeLock questions• Demonstrates a high degree of empathy, compassion, and professional kindness with all members• Demonstrates a high skill level of relationship building by using needs based selling techniques and sharp communication skills• Resolves any member conflict or dissatisfaction with products or services to ensure continued member loyalty• Demonstration of excellent written and verbal skills; proven track record of member interaction• Builds rapport and confidence with the member by facilitating discussions regarding identity theft concerns and offering appropriate solutions with our service• Displays a thorough knowledge of products, services and the industry to resolve issues without escalating to higher levels of managementSkills:• HS Degree or equivalent and 2 years related experience, customer service, in a call center environment. A college degree can be substituted for experience• Prepared for and reacts positively to consistent change - preferred• Able to multitask and prioritize effectively within guidelines - preferred• Ability to protect all forms of highly confidential and proprietary business information and ability to maintain the highest standards of privacy and security• Ability to follow, adheres and abide by all Norton Lifelock information and security policies, procedures and practicesWhat's next:TA Call - 15 minute chat with the Talent Acquisition TeamHiring Manager Interview (Onsite)Gen is an equal opportunity employer, and we're committed to fair, inclusive practices at every stage of the candidate and employee journey. Employment decisions are based on merit, experience and business needs

Job Description About Carvana At Carvana, we're changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we're just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical. Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you'll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you're driven to grow and make an impact as part of a collaborative team, you'll fit right in. Learn more about what it's like to work here from the people that already do. THIS IS A 100% ON-SITE POSITION (Monday through Friday) About the team and position The ServiceNow Engineer plays a crucial role in the design, development, and management of ServiceNow solutions that optimize business processes and deliver real value to the Carvana family. In this role, you'll work closely with cross-functional partners to build workflows and automation that align with organizational goals, meet security and compliance standards, and deliver incremental business value. In return for your hard work, you'll have the opportunity to grow at one of the fastest-moving and most creative technology companies around - helping us promote a life-changing product and develop a world-class team every day. What you'll be doing • Collaborate with stakeholders to design scalable ServiceNow solutions across ITSM, CSM, ITOM, FSM and Asset Management (HAM/SAM)., • Configure and enhance core ITSM processes - incident, change, problem, and request management., • Design and implement Customer Service Management (CSM) solutions, including case management, the Configurable / CSM Workspace, account and contact data models, and omni-channel intake across email, chat, portal, and phone., • Design and build end-to-end Field Service Management solutions - Work Orders, Work Order Tasks, Assignments, Dispatching, Scheduling, Skills Management, Planned Maintenance, and Crew Operations., • Configure Dynamic Scheduling, Optimization Policies, and Territory Planning, and extend the Agent Mobile App (online/offline) for field technicians., • Build and maintain Service Catalog content - catalog items, record producers, order guides, variable sets, client scripts, and UI policies., • Develop self-service experiences on Service Portal and Employee Center / Employee Center Pro — widgets, pages, themes, content publishing, and unified navigation., • Design Virtual Agent conversational experiences - topics, NLU, and topic flows — for catalog and case/incident deflection across web, mobile, and messaging channels., • Automate processes with Flow Designer (flows, subflows, and custom actions) and orchestrate cross-system integration through Integration Hub spokes., • Design and build custom scoped applications on the Now Platform / App Engine - tables, business rules, client scripts, UI policies, and ACLs - following scoped-application best practices., • Develop server-side logic and reusable Script Includes, and build and consume REST and SOAP web services (Scripted REST APIs, Table API, Import Set API) for inbound and outbound integration., • Deliver ITOM capabilities - Discovery, Service Mapping, Event Management, and CMDB health — including MID Server install, configuration, clustering, and credential/TLS handling., • Manage Hardware Asset Management (HAM) across the full lifecycle (procurement to retirement), including model normalization and reconciliation of assets to CMDB CIs, and support software asset and license compliance., • Translate business needs into functional and technical designs aligned with ITIL and enterprise standards., • Own release management across instances - update sets and the Application Repository for code promotion, instance cloning (clone profiles, data preservers), and upgrades/patching with skip-list remediation and regression testing., • Partner with QA, DevOps, and support teams to troubleshoot issues and improve platform performance., • Document solution architectures and create user guides and training for business and technical users., • Perform core platform administration - users, groups, roles, ACLs, system, • properties, scheduled jobs, plugin activation, and instance health - across all environments., • Champion development best practices (coding standards, peer review, performance-conscious scripting, out-of-the-box-first design) and uphold platform governance and access controls. What you should have • 3+ years of hands-on ServiceNow development, architecture, and delivery across ITSM, CSM, FSM, ITOM, and HAM - including scoped application development and AI-enabled workflows - aligned with ITIL practices., • Certified ServiceNow professional: CSA, CAD, CIS-ITSM, CIS-CSM., • Practical experience configuring FSM for dispatching, scheduling, and mobile workforce automation., • Strong server-side and integration development - Script Includes, Business Rules, GlideRecord, Flow Designer, Integration Hub/spokes, and REST/SOAP and Scripted REST APIs (Table, Import Set)., • Experience designing Virtual Agent conversational flows (topics and NLU) and applying AI / Now Assist to automate service operations., • Able to lead solution design workshops, translate requirements into scalable architectures, and manage the full SDLC in Agile delivery., • Expertise in ITOM - Discovery and CMDB design - for operational visibility and service health., • Strong understanding of CSDM, data modeling, and platform performance optimization., • Hands-on CSM implementation, including case management, the CSM/Configurable Workspace, and account and contact data models., • Proficiency building Service Catalog content and developing Service Portal and Employee Center experiences., • Demonstrated experience developing custom scoped applications on App Engine., • Practical experience with MID Server setup, clustering, and troubleshooting, plus core platform administration; CIS-Discovery or CIS-Hardware Asset Management certification a plus., • Hands-on application lifecycle management: update sets and the Application Repository, instance cloning, and platform upgrade/patch cycles with skip-list remediation., • Solid Hardware Asset Management (HAM) experience, including lifecycle tracking, reconciliation, and procurement integration. What we'll offer in return • Full-Time Salary Position with a competitive salary., • Medical, Dental, and Vision benefits., • 401K with company match., • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more., • A great wellness program to keep you healthy and happy both physically and mentally., • Access to opportunities to expand your skillset and share your knowledge with others across the organization., • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development., • A seat in one of the fastest-growing companies in the country. Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. • Must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Legal stuff Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Insurance Agent - Full Training Provided! Aflac Tempe, AZ Job Category Sales & Business Development Job Type Professional Employment Type Contractor Work Hours Full-time and Part-time Compensation Ask about comp in the chat Job Description Your ideal sales career is waiting. Aflac's family of insure

Job Description Who We Are: Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it. Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator. Our Team Members: We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond! We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply. Your Role: As an Trading Operations Associate, you will provide high-quality support to enterprise-level clients, addressing issues related to order entry, execution, best ex, trade surveillance and high-touch order handling. You will build and maintain strong relationships, proactively monitoring client trading activity to ensure smooth operations. Collaborating with trading operations desks, IT, and compliance teams, you'll resolve issues and offer relevant market insights. Additionally, you will ensure all trading activities comply with regulatory requirements while identifying and addressing potential risks. Your role will also involve gathering client feedback to enhance services and tools. Key Responsibilities: Customer Support: • Deliver high-quality support to enterprise-level clients through various channels (phone, email, chat)., • Investigate and resolve issues related to account management, order entry, processing, execution, FIX sessions, and OMS functionality., • Assist clients with troubleshooting and technical issues to ensure seamless operations. Trading Services: • Monitor client accounts and trading activity for anomalies, providing timely alerts and support as necessary., • Stay informed on market developments and trading infrastructure to offer relevant guidance and insights to clients., • Monitor corporate actions, including dividends, stock splits, mergers, and other events, ensuring accurate and timely communication and resolution. Collaboration and Feedback: • Work closely with trading desks, operation, IT, and compliance teams to address and resolve client issues efficiently., • Collect client feedback and share insights with product development and management teams to refine services and tools. Compliance and Risk Management: • Ensure all client interactions and trading-related activities adhere to regulatory requirements and internal policies., • Proactively identify and address potential risks associated with client operations and trading processes. Qualifications: • Bachelor's degree in Finance, Business Administration, Economics, or a related field., • At least 2-3 years of experience in brokerage operations, trading, or a related field., • Proven experience in customer support, relationship management, and trading services., • Demonstrated experience with trading platforms and equities trading and familiarity with FIX protocol. Options experience is a plus., • Must either possess FINRA series 7, 63 or local equivalent with a willingness to obtain in the first 6 months., • Strong communication and interpersonal skills, with the ability to build and maintain client relationships., • Excellent English written and verbal communication skills to interact with internal and external stakeholders., • Proficient verbal communication skills in a language other than English. French, German, or Arabic are a plus., • Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment., • High ethical standards and a commitment to maintaining confidentiality.How We Take Care of You:, • Competitive Salary & Stock Options, • Health Benefits, • New Hire Home-Office Setup: One-time USD $500, • Monthly Stipend: USD $150 per month via a Brex Card Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Recruitment Privacy Policy

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm.

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Currently hiring in the following States: Indiana, North Carolina, Nevada, Tennessee, and Texas .We want YOU to see YOUR future with us!.With over 50 years in the business, we strive to promote from within and create a positive impact for our team members and the many customers we serve!.Ansafone

Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Customer service representative agent experience is not necessa

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Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Customer service representative agent experience is not necessa