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Noodle is higher education’s leading strategy, services, and technology partner. We develop infrastructure, provide life-changing learning experiences, and grow the awareness of and the enrollment in some of the best academic institutions in the world. Our vision is “to empower universities to change the world.” We achieve this vision by offering our university partners various products and services that help them be more resilient, responsive, efficient, and interconnected. We’re looking for a Prompt Systems Engineer to sit at the intersection of AI capability and educational effectiveness. You will own the design, testing, and continuous improvement of the prompts and system instructions that power Noodle’s AI agents across enrollment, learning, and student support use cases. This is a hands-on, high-impact role. You’ll work directly with product managers, learning designers, university stakeholders, and engineers to translate operational and pedagogical goals and business requirements into agent behavior — and you’ll build the evaluation frameworks to prove that behavior is working. Prompt Design & Engineering • Write, iterate, and maintain system prompts and instruction sets for Noodle’s AI agents focused on students enrollment, learning, and retention, • Translate complex educational and operational requirements into clear, reliable agent behavior — including persona definition, tone, scope constraints, fallback handling, and multi-turn conversation logic, • Design prompt architectures for multi-step and chained agent workflows, including RAG-augmented agents that draw from program-specific knowledge bases, • Collaborate with the engineering team to configure and deploy agents through Noodle’s AI orchestration platform, including primary prompts, secondary context, knowledge base attachments, and embed definitions, • Create the learner experiences defined by “three-way” chat between the learner, a campus or Noodle support staff member, and that staff member’s AI assistant Evaluation & Quality • Build and maintain evaluation frameworks to measure agent accuracy, tone, hallucination rate, task completion, and alignment with rubric-based learning objectives, • Use Langfuse (Noodle’s LLM observability platform) to monitor prompt performance in production, identify regressions, and prioritize prompt improvements, • Design red-teaming and adversarial testing protocols to surface edge cases and failure modes before agents reach students, • Establish prompt versioning practices and maintain a library of tested, reusable prompt components Collaboration & Enablement • Partner with Noodle teammates and university stakeholders to design, build, and test agents — translating learning objectives, operational flows, rubric assessments, and more into prompt-level agent instructions, • Work with enrollment and student success teams to tune companion agents for specific programs and university partner contexts, • Contribute prompt engineering guidelines and best practices documentation for internal teams who configure their own agents on Noodle’s AI orchestration platform, • Stay current with model capability changes across OpenAI, Anthropic, and other providers integrated into Noodle’s stack, and proactively surface opportunities or risks, • Perform other duties as assigned, • 2+ years of experience designing and iterating on prompts for LLM-powered applications in a production environment, • Deep familiarity with prompt patterns: few-shot examples, chain-of-thought, system vs. user roles, output formatting constraints, tool-use prompting, and RAG integration, • Strong written communication — you can write clearly, precisely, and persuasively, because that’s the core of the job, • Experience building and running prompt evaluations: defining metrics, writing test cases, and interpreting results to make improvement decisions, • Comfort working across disciplines — you can hold a conversation with an engineer about context windows and with a faculty member about Bloom’s Taxonomy, • Experience with LLM observability tools (Langfuse, Weights & Biases, or similar), • Familiarity with LTI (Learning Tools Interoperability) and how AI tools plug into LMS platforms like Moodle, Canvas, or Instructure, • Experience with voice agents or multimodal prompting, • Comfort reading and writing basic code (JavaScript, Python) to support prompt automation and testing pipelines, • Knowledge of OpenAI, Anthropic, or other model provider APIs, • Ability to thrive in ambiguity and iterate quickly based on user feedback, • Ability to work effectively in dynamic, rapidly changing, team-based environment, • Work from our beautiful NYC office OR the comfort of your home office!, • Computer and charger on us!, • 401(k) with company match, plus equity opportunities, • Medical, dental, and vision insurance for you and your family (including mental health benefits like Headspace and Talkspace), • Employer-paid life and disability insurance, • Optional voluntary coverage, including supplemental life, accident, critical illness, and hospital insurance, • Health Savings Account (HSA), Flexible Spending Accounts (FSA), and commuter benefits, • Pre-tax benefit options that help you save on eligible healthcare, dependent care, and commuting expenses, • Employee Assistance Program (EAP), • Paid parental leave, • Wellness initiatives and resources, • Free subscription to the Calm app, • Employee discount program, • 4 weeks of paid vacation + 10 paid holidays + paid sick leave, • Monthly mobile connectivity stipend, • Annual education stipend for lifelong learning, • Growth opportunities - we pride ourselves on creating environments where employees can be themselves and grow within and around the company $100,000 - $120,000 a yearEligibility Requirements:This position is based in the United States, and applicants must be legally authorized to live and work in the United States. Employees are required to reside within the United States for the duration of their employment. At Noodle, we hire people who will help us change the future of online education. Even if you don't think you check off every bullet point on this list, we still encourage you to apply! We value both current experience and future potential. Noodle is committed to creating a welcoming and inclusive workplace for everyone. We value and celebrate our differences because those differences are what make our team shine. We hire great people from different backgrounds, not just because it's the right thing to do, but because it makes us stronger as a whole. Women, people of color, LGBTQIA2S+ individuals, and members of other underrepresented groups are strongly encouraged to apply. Noodle is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Shopify Storefront Agent Evaluator Type: Contract Compensation: $40–$50/hour Location: Remote Commitment: up to 5 hours/week Role Responsibilities • Evaluate the Storefront Agent by simulating real shopper interactions, including product discovery, comparisons, and inquiries about sizing, stock, shipping, and returns., • Grade responses based on Relevance, Accuracy, and Safety to ensure they meet shopper expectations and adhere to store policies., • Provide concise feedback on any failures to ensure clarity for team members not present during evaluation., • Work independently to deliver precise and repeatable judgments on agent performance. Qualifications Must-Have • Consumer e-commerce fluency — you shop online regularly and understand effective product recommendations., • Careful, consistent judgment — apply the rubric uniformly across responses., • Clear, concise written English — articulate reasons for response failures in a sentence or two. Preferred • Hands-on Shopify merchant experience — familiarity with shopper behavior on Shopify stores., • Experience using AI shopping assistants or chat agents — understand common failure points., • Prior work evaluating, red-teaming, or annotating AI model outputs., • Familiarity with retail operations: catalog and variant structure, inventory, shipping, and returns policy. Application Process (Takes 20–30 mins to complete) • Upload resume, • AI interview based on your resume, • Submit form Resources & Support • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome, • For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Job Description MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. We are seeking a Senior Software Engineer – Full Stack to join a new Bruin Platform Modernization team in NYC. Bruin is MetTel's mission-critical operations platform, deeply embedded in how MetTel and its customers run. This role drives Bruin's tech stack modernization — moving Bruin's core platform onto modern frameworks, retiring legacy patterns, and building the new platform components that the next generation of Bruin will be built on. You will also build new core services and platform features on the modernized stack, and contribute back-end depth to the Bruin AI Portal and the broader team's work as needed. You will partner with our Principal Software Architect and senior technical leadership on architectural direction. You will use AI-assisted engineering tools as a core part of your workflow. ROLE AND RESPONSIBILITIES: • Tech Stack Modernization: Drive Bruin's tech stack modernization in partnership with the Principal Software Architect — moving core platform components onto modern frameworks, retiring legacy patterns, and establishing the patterns the next generation of Bruin will be built on., • Architecture & Design: Partner with the Principal Software Architect on architectural decisions across the modernization scope. Write ADRs for significant design choices, evaluate framework and infrastructure options, and contribute to platform-wide design discussions., • Full-Stack Development: Design, build, and ship new Bruin core services and customer-facing features on the modernized stack. Build across backend, API, and data layers., • Cross-Track Capacity: Work flexibly across the team's tracks, where additional depth or full-stack capacity is needed. Comfortable picking up work in unfamiliar parts of the codebase and ramping quickly., • Cloud & DevOps: Build and operate services on our containerized infrastructure (Kubernetes on-premise). Establish and follow CI/CD, IaC, and deployment patterns alongside the team., • Code Quality & Mentorship: Conduct code reviews, write well-tested maintainable code, and contribute to a high engineering bar across the team. Guide collaborating junior and mid-level engineers. DESIRED QUALIFICATIONS: • Must be a strong full-stack engineer with the fundamentals and judgment to work effectively alongside AI tooling and to operate with high autonomy., • 7+ years of professional software engineering, with significant time spent shipping production full-stack applications., • Strong proficiency in at least two modern programming languages, TypeScript/JavaScript (Node.js) preferred, plus working knowledge of multiple language ecosystems (e.g., Python, Go, Java)., • Solid React + TypeScript experience building complex, data-driven web applications; comfort with modern front-end tooling., • Production experience with a modern backend framework (e.g., NestJS, FastAPI, or similar)., • Hands-on experience designing and operating microservices and event-driven architectures, including production work with Kafka and Redis (or similar messaging and caching infrastructure)., • Relational database experience and proficiency with ORM frameworks; familiarity with MSSQL a plus given Bruin's existing data layer., • Hands-on experience with containerized deployment (Kubernetes, Docker), and comfort with CI/CD pipelines., • Familiarity with cloud platforms (AWS, Azure, or GCP) as adjacent experience — many of the patterns transfer to our on-premise environment., • Comfort reading and reasoning about systems you didn't build — legacy codebase analysis and modernization are central to this role., • Demonstrated proficiency with AI-assisted development tools (Claude Code, Copilot, Cursor, or similar) as a core part of your engineering workflow., • Strong communication skills; able to articulate technical decisions to engineering peers and non-technical stakeholders. NICE TO HAVE: • Experience building AI-powered or AI-augmented application features — chat interfaces, agent integrations, tool-use surfaces, RAG patterns, or similar., • Workflow / orchestration engine experience (Temporal.io, Dagster, or similar)., • Previous experience contributing to a brownfield modernization., • Experience building data-intensive applications — large-scale data pipelines, real-time analytics, high-throughput event processing, or systems where data volume and consistency are first-class design concerns., • Search and analytics infrastructure exposure (Solr, OpenSearch, StarRocks, ClickHouse, or similar)., • Telecom, managed services, or B2B platform domain experience., • Certifications in AWS, Azure, GCP, or Kubernetes. *The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position ranges from $150,000.00 to $165,000.00 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process. Keywords: #NYC, NYC, #NewYorkCity, New York City, NewYorkCity, Senior Software Engineer, #SeniorSoftwareEngineer, #Manhatten, #ClaudeCode, Claude Code, ClaudeCode, #Full Stack, Full Stack, #React, React, #TypeScript, Typescript, #Front-end, Front-end, #Developer, Developer, #Engineering, #Microservices, Microservices, #Kafka, Kafka, #event-driven, event-driven, #Redis, Redis, #data-intensive, data-intensive MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. To learn more about our company visit us at www.mettel.net

Job Description CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com. What You'll Do: The Field Engineering organization at CoreWeave supports the clients running some of the largest AI workloads in the world. This team builds the tooling that engineers rely on to identify and diagnose customer issues faster. We work where AI and deterministic based systems meet live production infrastructure, so what we build has to be accurate, has to show its reasoning, and has to earn the trust of engineers who are the real experts solving issues. About the Role: As an AI Engineer, you'll design, build, and operate systems that engineers use during real customer incidents. You will define the right balance between deterministic and AI systems, and work with both. For AI systems, you'll own the agent logic, the retrieval behind it, the safeguards that stop it from acting on bad information, and the measurement that tells us whether it's actually helping. This is a full-ownership role: you ship your own services and stay responsible for how they behave in production. You'll work closely with the engineers who use what you build. In this role, you will: • Design and build AI agents that investigate and act on real customer issues., • Build the safeguards that make that safe: grounding model output in authoritative data, requiring human approval before consequential actions, and defining the conditions under which the system should stop., • Build and evaluate retrieval over a large body of historical support data, measured against how experienced engineers handled the same problems., • Determine the optimal balance between AI and deterministic logic., • Instrument these systems for quality, cost, and adoption, then use what you learn to decide what to build next., • Deploy and operate your own services on Kubernetes, including supporting them when something breaks., • Partner with support engineers and domain experts, including sitting in on live investigations to see where automation helps and where it gets in the way. Who You Are: • 3+ years of professional software engineering experience, with strong proficiency in Go or Python., • Experience taking an AI application from prototype to production use and supporting it afterward., • Hands-on experience with agent patterns: tool and function calling, multi-step orchestration, and handling incorrect model output., • Experience building and evaluating retrieval systems, including measuring quality against a baseline using held-out data., • Experience designing controls for automation that acts on production systems, such as approval steps, idempotency, and audit trails., • Experience diagnosing failures in LLM applications and fixing the underlying cause rather than the symptom., • Experience with observability for LLM applications, including tracing, cost, and latency., • Working knowledge of Kubernetes and experience deploying services through CI/CD., • Experience integrating with third party APIs, including authentication and secrets handling. Preferred: • Experience building conversational or chat-based interfaces for internal users., • A background in infrastructure, SRE, or technical support, and comfort reading logs and metrics from a live system., • Experience testing both deterministic and non-deterministic systems., • Experience with fine-tuning or building training datasets from production data., • Open source contributions to AI tooling or agent frameworks. Wondering if you're a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we've found compatible with our team. If some of this describes you, we'd love to talk. • You can tell the difference between the thing that's interesting and the thing that's urgent, and you'll say so out loud when they aren't the same., • You've worked with a team that already had tooling they liked, and found the integration instead of arguing for a rewrite., • You'd rather sit in on a real incident than infer how the work goes from a ticket., • Blunt feedback from the engineers using your software is the most useful thing you'll hear all week, and you don't get defensive about it. The base salary range for this role is $143,00 to $210,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment, • A work culture focused on innovative disruption California Applicants California Consumer Privacy Act Equal Opportunity & Accommodations CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com. Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job DescriptionCompany Description SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions. SCAYLE stands for innovation, international collaboration, and a strong focus on data. We believe that stepping outside of our comfort zone and making bold decisions is key to growing both professionally and personally. Instead of seeing problems as obstacles, we approach them as opportunities to find better solutions. We work in an environment that encourages flexibility, creativity, and continuous development. What drives us is the shared motivation to make an impact and actively shape the future of eCommerce. Job Description • Investigate technical issues reported by enterprise customers - analyse symptoms, form hypotheses, follow the evidence to the root cause, • Use observability tooling (Datadog logs, traces, metrics, dashboards) to diagnose issues across distributed services, • Read code across multiple repositories to verify hypotheses and trace request flows, • Query databases when needed to confirm system state and reproduce issues, • Manage tickets through their full lifecycle, from intake to resolution, across the support → engineering escalation chain, • Communicate proactively and professionally with enterprise customers: structured updates, clear next steps, calibrated expectation management, • Partner with engineering teams when escalation is needed - frame issues clearly, provide reproducible evidence, advocate for customer impact, • Document findings, contribute to internal knowledge bases, and surface recurring patterns to drive systemic improvements, • Participate in rotational on-call coverage for high-severity incidents (evenings, weekends), supporting our enterprise customers when issues cannot wait until business hours, • Take ownership of a technical domain within the platform and act as the reference point for the team in that area, • Develop and maintain investigation playbooks, runbooks, escalation paths, and knowledge base content the team relies on, • Analyse recurring failure patterns to drive platform improvements, and advocate for customer-impacting fixes by framing systemic risk and business impact to product and platform teams, • Apply AI tooling to our daily work - evaluate tools and agents, identify where they add leverage, and share what works with the team, • Support the onboarding of new team members and help raise the standard for technical investigation and customer communicationQualifications, • 5+ Years: Hands-on technical support or systems engineering in a complex B2B SaaS or enterprise environment, • Proven experience supporting enterprise (B2B) customers, ideally in a SaaS or cloud-based product environment, • Experience improving how a support team works: documentation, playbooks, processes, quality standards, • Experience supporting or mentoring less experienced colleagues, • Comfortable reading server-side code in at least one language to trace logic and verify code paths, • Hands-on experience with observability and central logging tooling - Datadog preferred; familiarity with central logging platforms (Kibana / OpenSearch / Elasticsearch or similar) is a strong plus, • Comfortable searching logs, reading distributed traces, querying metrics, • Solid SQL skills - able to query relational databases to verify system state, reproduce issues, and understand data models, • Working knowledge of distributed systems concepts - async vs. synchronous communication, queues, retries, idempotency, eventual consistency, • Comfort with HTTP and API debugging - curl, response headers, status codes, basic DNS, REST and webhook flows, • Familiarity with cloud-based, multi-tenant SaaS architectures - understanding tenant isolation and configuration delivery is a strong advantage, • Hands-on with AI tooling - you already use AI in your daily work and have gone beyond typing into a chat window: built an agent, automated a workflow, written something against an API, or experimented seriously in your own time Nice to Have • Experience reading PHP - our platform is largely PHP, so this will help you get up to speed faster, • Experience in e-commerce or digital commerce platforms (storefront, checkout, payments, catalog, order management), • Prior incident management or major-incident response experience., • Familiarity with PSP integrations, OMS, PIM, or search platforms Additional Information All your information will be kept confidential according to EEO guidelines. Your perks at a glance: Visit our benefits page. Simply apply online via our career page - we will get back to you as soon as possible! (Please note that benefits may vary depending on the location) A Place Where You Can Be You We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are. Different backgrounds and perspectives make us stronger and shape our culture in ways that matter. What we stand for internally, we stand for as a brand: acceptance, inclusion, and fairness.

Job Description At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Opportunity Mindbody is seeking a Principal Product Manager, Agentic Experience to define how AI transforms the way businesses use our industry-leading B2B software platform. This role will own the vision, strategy, and execution for incorporating agentic workflows into Mindbody's business experience. Your mandate spans both sides of the opportunity: envisioning an AI-first user experience that meaningfully improves how customers operate their businesses, and establishing the underlying platform capabilities that allow Mindbody teams to build reliable agentic workflows quickly, safely, and at scale. This is not a role focused on adding isolated AI features or conversational interfaces to existing workflows. You will determine where agents can fundamentally simplify work, coordinate actions across the platform, and help customers achieve outcomes with less effort. You will also define the quality, evaluation, trust, and governance systems necessary to make non-deterministic products dependable in real business environments. As a Principal Product Manager, you will operate as a senior individual contributor and organizational leader. You will level up Mindbody's thinking about applied AI, align teams around a cohesive strategy, and create the platform and product patterns that shape one of the most important components of Mindbody's next evolution. The Role You'll PlayDefine Mindbody's agentic product strategy • Establish a compelling vision for an AI-first B2B user experience across Mindbody's platform., • Develop and own the product strategy and roadmap for agentic experiences and their enabling platform capabilities., • Identify the workflows where agentic systems can create meaningful customer and business value—not merely add novelty or incremental convenience., • Determine the appropriate interaction models for agents, including proactive assistance, workflow orchestration, recommendations, approvals, and autonomous actions., • Translate rapidly evolving AI capabilities into durable product strategy grounded in customer needs, technical feasibility, economics, and risk., • Define clear boundaries between deterministic software, AI-assisted experiences, and agent-led workflows.Build trusted agentic experiences, • Lead the development of agentic workflows designed specifically for B2B users and their operational needs., • Create experiences that make agent reasoning, proposed actions, uncertainty, and outcomes understandable to users., • Define when agents should act autonomously, request approval, escalate to a person, or decline to act., • Ensure agentic workflows respect permissions, business rules, data boundaries, and customer-specific context., • Design for user trust and control through confirmation patterns, reversibility, auditability, and effective recovery from errors., • Partner with Design and Research to establish reusable interaction patterns for AI-first experiences across Mindbody.Establish the enabling AI platform, • Define the product requirements for a shared platform that enables teams to create, test, deploy, observe, and improve agentic workflows efficiently., • Partner deeply with Engineering, Architecture, Data, Security, and Privacy to develop scalable capabilities for model access, orchestration, tool use, context management, permissions, observability, and governance., • Establish reusable primitives and product patterns that accelerate delivery while maintaining consistent standards for quality and safety., • Make thoughtful build, buy, and partner decisions in a fast-moving technology ecosystem., • Define an adoption strategy that makes the platform valuable and practical for product and engineering teams across Mindbody., • Balance experimentation with the architectural discipline required to support production-grade B2B software at scale.Create rigorous evaluation and quality systems, • Define quality standards for non-deterministic products and establish how those standards will be measured., • Build an evaluation strategy spanning offline evaluations, production monitoring, human review, experimentation, and customer feedback., • Develop representative test sets and evaluation criteria for task completion, correctness, groundedness, tool selection, policy adherence, latency, cost, and user trust., • Establish release criteria and ongoing monitoring for workflows whose behavior cannot be validated through traditional deterministic testing alone., • Create feedback loops that convert production signals and failure modes into measurable product improvements., • Partner with technical teams to address hallucinations, model drift, prompt and workflow regressions, ambiguous intent, and failures across multi-step tasks.Lead across the organization, • Serve as a company-wide thought leader on agentic products and applied AI., • Align executives, product leaders, and technical teams around a shared vision, investment strategy, and operating model., • Influence roadmaps across organizational boundaries and drive adoption of shared AI capabilities and standards., • Coach product teams on agentic product discovery, workflow selection, evaluation, and responsible delivery., • Communicate complex technical concepts, uncertainties, and tradeoffs clearly to technical and nontechnical audiences., • Engage directly with customers to understand their workflows, trust thresholds, and readiness for different levels of AI assistance and autonomy., • Create momentum while maintaining a high bar for customer value, reliability, security, and responsible use.The Experience You Bring, • 9-12 years of product management experience, including strategic leadership of complex platform or cross-product initiatives., • Hands-on product leadership experience taking LLM-powered or agentic systems from concept to production., • Experience designing agentic user experiences or workflows for B2B users, including workflows that reason over context, use tools, coordinate multiple steps, or take actions on a user's behalf., • Deep understanding of the distinct product challenges posed by non-deterministic systems., • Demonstrated experience establishing evaluation and quality systems for production AI products, including offline and online evaluation methods., • Strong working knowledge of modern agentic system concepts such as orchestration, retrieval, tool calling, context management, structured outputs, guardrails, observability, and human-in-the-loop controls., • Experience building platform capabilities used by multiple product and engineering teams., • A track record of driving platform adoption and influencing roadmaps across teams without relying on direct authority., • Significant B2B SaaS experience and an understanding of the reliability, permissions, security, auditability, and change-management expectations of business customers., • Ability to connect technical platform decisions to user experience, product outcomes, and business strategy., • Strong judgment regarding the appropriate balance among autonomy, user control, reliability, speed, cost, and risk., • Executive-level communication skills and the ability to create clarity in a technically complex, rapidly changing space.What Will Set You Apart, • You have launched and scaled production agents that take consequential actions inside complex B2B workflows—not only copilots, chat interfaces, or content-generation features., • You have owned an AI platform, agent development framework, or shared set of capabilities adopted by multiple product teams., • You have developed evaluation systems that meaningfully predicted production quality and informed release decisions., • You understand how to evaluate end-to-end agent performance, including planning, tool selection, task completion, policy compliance, and recovery from failure., • You have designed AI experiences for users operating complex businesses, where mistakes can affect customers, schedules, communications, payments, or revenue., • You have evolved an established B2B SaaS product toward an AI-first experience while respecting existing workflows, customer trust, and platform constraints., • You can distinguish between compelling demonstrations and durable products—and know what it takes to close the gap between them., • You remain current on the AI ecosystem while avoiding strategy driven by hype, individual models, or short-lived implementation patterns. Pay Transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $180,000 to $242,000. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans. Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

Job DescriptionAbout Clarion The hardest part of healthcare shouldn’t be getting an appointment. Today, medical staff drown in backlogs of calls, faxes, and scheduling requests. Patients struggle to get the right care at the right time, staff members burn out, and clinics lose billions in revenue. This isn’t a failure of care - it’s a failure of capacity. Clarion exists to solve this problem at scale. Our AI agents handle the patient journey from end-to-end; from scheduling and rescheduling appointments, to managing referrals and prescription refills. Our AI performs complex workflows with a human-like touch that patients love. We’ve raised $10M from Accel, Y Combinator, and Sequoia (Scout), along with founders from Ophelia, Medallion, and Counsel Health. We’re an in-person team based in New York City, moving quickly to ensure every patient gets the care they need. Why Join Us? Solving a real-world challenge: We’re addressing a critical problem that affects millions of patients and providers daily. Our AI agents outperform human schedulers and restore the time needed to focus on patients. Early-stage with strong market validation: We’ve seen 10x revenue growth in the last year alone. We handle millions of interactions for customers ranging from virtual care clinics to a $5B health insurance company. Founding team: Our co-founders bring a deep understanding of the healthcare landscape. Our CEO is a Stanford/Harvard-trained physician and clinical ops leader (Two Chairs, Ophelia), and our CTO is an ex-Amazon Alexa engineer who led AI/ML teams at Salesforce. Outsized early impact: You'll be joining at an early stage where your contributions shape our company's trajectory, processes, and culture, with significant influence on how we grow. In-person collaboration advantage: We've built in-person since day one and maintain this as a strategic advantage. We move faster, build stronger bonds, and create a cohesive culture. What You'll Be Working On Build and ship: Write production code—building integrations, configuring AI agents, and implementing platform logic based on customer workflows and scheduling rules. Own implementations end-to-end: Create and manage technical project plans from scoping through go-live. Coordinate internal resources, delegate workstreams, and drive timelines to completion. Engineer our moat: Our competitive advantage is our ability to stay in the weeds with customers until the technology works. You will architect the high-leverage systems and playbooks that transform these complex implementations into a repeatable, scalable infrastructure. Be the technical face to customers: Serve as primary POC for customer technical teams—leading discovery sessions, unblocking integration issues, and building trusted advisor relationships. Optimize AI agents in production: Monitor agent performance at scale, diagnose failure modes, and iteratively refine behavior to improve accuracy, reliability, and patient experience over time. Grow accounts: Drive expansion post-launch by deploying new features, identifying upsell opportunities, and proactively solving emerging pain points. Shape the product: Translate field observations and customer feedback into actionable requirements that inform the product roadmap. Requirements Technical foundation: 3+ years of engineering experience shipping production systems while working directly with customers. This is a hands-on coding role, not purely project management. Project leadership: Track record of managing complex, multi-workstream technical projects and coordinating cross-functional resources to deliver on time. Customer-facing presence: Experience as a primary technical POC—comfortable leading architecture discussions and building relationships with technical stakeholders. Product intuition: Ability to synthesize customer needs into insights that bridge field reality and engineering priorities. Interesting Technical Challenges AI agent tuning at scale: Configure voice agents for medical terminology and complex scheduling logic, then continuously refine as real-world edge cases emerge in production. Workflow orchestration: Map and automate multi-step processes—scheduling, insurance verification, prescriptions, documentation—across diverse customer environments. Personalization that scales: Deploy agents that adapt to each organization's unique protocols and terminology without requiring bespoke rebuilds for every customer. Debugging AI in the wild: Diagnose agent failures across integrations and LLM behavior, then implement fixes that generalize across deployments. Shape the product from the field: As the closest touchpoint to customers, identify patterns across deployments and translate insights into product requirements that drive the roadmap. What we offer Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development Meaningful equity: Early employee stock options with significant ownership potential Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches Team culture: Quarterly retreats and monthly team events that build genuine connections in our close-knit NYC team Impact at scale: Work that builds the infrastructure to help millions of patients access care Interview Process At each stage, we decide within 24hrs and update you shortly after: First Chat (15 min) [Virtual]: A casual conversation about the role and your experience to see if there's a good initial fit. Applied Coding Exercise (1 hr) [Virtual]: Hands-on challenge for building and optimizing AI agents in healthcare. Experience & Culture (30 min) [Virtual]: Deep dive into work style, culture fit, and previous experience. Onsite (Half-day) [In-Person]: Visit our New York office to meet the team, explore our platform, and solve technical problems collaboratively. If you’re ready to be the customer champion that transforms healthcare communication, we’d love to hear from you. Compensation Range: $150K - $200K

Job Description This role is on-site M-F in the Flatiron District - New York City, NY. Our client is a Series A point-of-sale software company in NYC. They move fast and ship daily. AI-assisted engineering isn't a talking point here; agents like Devin, Claude, and Codex are part of how the team works every day, and engineers who master that leverage ship multiples of what they could alone. About the Team Applied AI owns the intelligence layer, including aspects of Merchandising, Custom Reporting, Ecommerce, and Agentic workflows. This is the team behind our AI Manager — a suite of production agents that handle end-to-end workflows like retail pricing strategies, creating marketing campaigns, maintaining SEO (eCommerce) and developing custom reports that give store owners the insight they need to run a stronger business. This team also owns invoice OCR/CV (structured extraction from messy distributor invoices, with selectable LLM engines) and embedding-based product matching. Nothing here is a demo: every model output lands in front of a real store owner making a real pricing decision. About the Role You'll design, build, and iterate on the agents powering our core merchant experience. Working on this mission-critical team, you'll develop production agent and context-layer applications — turning each store's sales history, catalog, and market context into decisions that make independent retailers money. You'll own your models from research to production, and your work ships into stores the same week. In this role, you will • Apply state-of-the-art ML and LLM techniques to problems spanning:, • Merchandising intelligence (slow-mover detection, price and promotion recommendation, competition and seasonality signals);, • Document understanding (invoice OCR and structured extraction across LLM engines);, • Retrieval and ranking (embedding-based product matching on pgvector, catalog dedup, contextual recommendations), • Build agent capabilities on top of our Manager Agent platform — task generation, review workflows, and chat over each store's own data, • Build the evaluation harness for both offline and online techniques, designing experiments and metrics (evals, QA playbooks, Langfuse tracing) that provide deep insight into recommendation quality and merchant impact, • Own the entire model lifecycle from research to production: data analysis, modeling, evaluation, offline/online testing, and iterative improvement — and build autonomous harnesses that let agent squads explore new problem spaces in parallel, • Collaborate cross-functionally with engineers, PMs, and store owners to ensure our AI drives measurable improvements in merchant revenue and hours saved, • Stay at the forefront of ML/AI innovation by evaluating and incorporating emerging research, models, and techniques into the product lifecycle Your background looks something like this • 5+ years building and shipping robust AI products for large-scale, user-facing or data-driven products, • Strong software engineering skills (TypeScript and/or Python, production-quality codebases, collaborative development) and experience using agentic coding tools for large-scale parallel development, • In-depth experience with the full AI lifecycle: data analysis, rigorous evaluation, and ongoing monitoring and improvement, • Proven collaborator and communicator; excels in high-velocity, cross-functional teams, • Curious, driven by end-user and product impact, and passionate about advancing the state of applied ML and AI, • BS, MS, or PhD in Computer Science, Engineering, or a related field (or equivalent experience) Even better • Experience with LLM context engineering or harness engineering, • Experience in mid-training or post-training frontier open-source models, • Experience with large-scale user-centric and content-centric personalization challenges (user modeling, retrieval, content ranking), • Experience with LLM observability and eval tooling (Langfuse or similar) in production, • Familiarity with our stack: Next.js, tRPC, Prisma, PostgreSQL with pgvector, Vercel, • Retail, pricing, or demand-forecasting domain experience — you know why moving a slow SKU matters to a store's cash flow Compensation $220k – $300k + Meaningful equity This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and scope of responsibilities. In addition to base salary, we offer meaningful early-stage equity — this team's work is the foundation the company compounds on. Bonuses can be upward of 50% of base salary based on personal and company performance as well. Benefits • Fully company-covered medical and dental benefits., • 401(k), • Catered Lunches and Dinners: We provide dinner each evening for employees who would like to eat and connect with the team. Lunch is provided on a weekly basis. #ZR

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves: - Partnered with enterprise brands like Google, AAA, Ro, Coursera - Raised $82M (top tier investors including Emergence & Homebrew) - Completed 500M+ calls - Driven $7B revenue for customers - Scaled to $##M ARR - Built amazing NYC (Midtown) in office culture RESPONSIBILITIES: Collaborate with Account Executives to develop and implement prospecting strategies that grow a strategic pipeline and directly contribute to sourcing closed-won deals Research companies to determine whether they're strong candidates for Regal AI Agents - specifically organizations running contact centers, outbound sales teams, or operations requiring high call and SMS volume Conduct high-volume outbound outreach into target B2C companies through calls, emails, video, LinkedIn, and social media Use value-based selling to build strong prospect relationships to understand their challenges and goals around deploying AI Agents to automate and improve inbound and outbound voice, SMS, and chat interactions Achieve and exceed pipeline sourcing goals through strategic prospecting tactics with a focus on creating opportunities that convert to closed-won revenue Leverage industry-standard tools, including Salesforce, Salesloft, Nooks, Clay, and LinkedIn Sales Navigator, to tailor outreach and organize your workflow ABOUT YOU: • 0-1 year(s) of work experience or internship experience, • Track record of high achievement personally and/or professionally, • Excellent written and verbal communication skills, • The ability and desire to work in a fast-paced environment and thrive when faced with challenges and ambiguity, • You possess a competitive nature with the desire to meet and exceed performance goals, • The technical aptitude to master our sales toolsBENEFITS & PERKS:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized ClassPass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation, • & more to come!POSITION LOCATION & OFFICE DETAILS: This position is only available in New York City (HQ- Midtown). Hybrid roles are required in office T/W/TH and office optional M/F. *If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Role Summary: We’re looking for a motivated Junior Amazon Connect Developer to join our team in building and supporting cloud-based contact center solutions. In this role, you’ll work closely with senior engineers and business teams to design, implement, and optimize scalable systems leveraging Amazon Connect and various AWS services. This is a great opportunity to gain hands-on experience in cloud development and customer engagement technologies. Key Responsibilities: Contact Flow Development: Design, develop, and maintain voice and chat contact flows in Amazon Connect. Implement serverless functions using AWS Lambda (Node.js, Python, or Java). Incorporate Amazon Lex for conversational chatbot functionality. System Integration: Connect Amazon Connect with internal systems and third-party tools using APIs, S3, DynamoDB, and API Gateway. Support integrations with CRMs like Salesforce or ServiceNow. Configuration & Optimization: Set up routing profiles, queues, and agent hierarchies. Analyze usage data and feedback to improve system performance and call flows. Monitoring & Maintenance: Use CloudWatch for logging, monitoring, and alerting. Troubleshoot production issues and ensure platform reliability. Documentation & Collaboration: Maintain up-to-date documentation for all integrations and flows. Work with QA, DevOps, and product teams to deliver high-quality solutions. Required Qualifications: 1–3 years of experience in software development or cloud engineering. Some hands-on exposure to Amazon Connect or similar contact center technologies. Familiarity with AWS Lambda, Lex, S3, DynamoDB, and API Gateway. Basic programming knowledge in Node.js, Python, or JavaScript/TypeScript. Understanding of CI/CD pipelines, Git, and Infrastructure-as-Code (CloudFormation or CDK). Strong analytical and communication skills. Willingness to learn and receive training on Amazon Connect. Preferred Qualifications: AWS Certified Developer or AWS Cloud Practitioner certification. Experience with Salesforce Service Cloud Voice or similar CRM integrations. Understanding of telephony, IVR, and ACD systems. Familiarity with Agile/Scrum development environments.

Deutschsprachiger Customer Support Agent Griechenland | Remote (innerhalb Griechenlands) / Athen | Start: Mrz / April / Mai Sprichst du Deutsch auf muttersprachlichem Niveau (C2) und verfgst ber gute Englischkenntnisse (B2C2)? Mchtest du deine Karriere bei einem internationalen Digitalunternehmen weiterentwickeln? Dies ist eine Vollzeitstelle im Kundenservice, bei der du internationale Nutzer auf Deutsch und Englisch untersttzt. Deine Aufgaben • Bearbeitung von Kundenanfragen per Telefon, E-Mail und Chat, • Lsung von Konto-, Service- und allgemeinen Supportanfragen, • Professioneller und empathischer Kundenservice, • Einhaltung von Qualitts- und Leistungsstandards Anforderungen • Deutsch C2 (mndlich & schriftlich), • Englisch B2C2, • Erfahrung im Kundenservice von Vorteil, • Bereitschaft zur Relocation nach Athen (falls erforderlich) Wir bieten • Gehalt: EUR 13001500 brutto pro Monat - paid x14 (instead of the typical x12 per calendar year), • Remote-Arbeit innerhalb Griechenlands, • Relocation-Paket fr Athen, • Bezahltes Training und langfristige Karrierechancen Akzeptierte Dokumente • EU-Staatsbrgerschaft, • Arbeitserlaubnis, • Schutzstatus (Geflchtete)

Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with speed, clarity, and empathy. Proven ability to manage multiple priorities in a fast-paced, remote environment. We partner with organizations nationwide to deliver streamlined technology and exceptional cus

Brighton Health Plan Solutions (BHPS) is seeking an Eligibility Service Representative (ESR) who are experienced in understanding eligibility, communicating through various multi-channel features such as phone, chat and email, and following workflows to assist in issue resolution. BHPS shall serve as the client's eligibility vendor and forward eligibility files to health plans, dental vendors and any other vendor the client utilizes. The ESR will confirm, identify and research matters as they relate to eligibility, changes to coverage and participation as well as support the Eligibility & Benefits team. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Primary Responsibilities • The ESR will be responsible for receiving and resolving caregiver inquiries., • Works with the Benefits Enrollment team to review and resolve any eligibility, hours or co-premium issues including follow-up outreach to caregivers Listen attentively to customer needs and concerns; demonstrate empathy and offer solutions., • Clarify customer requirements; probe for and confirm understanding of requirements or problem., • Agent will be responsible for managing caregiver requests within required turnaround time including conducting outreach to internal partners, engaging the support of the Team Leader and Supervisor as necessary., • Communicate effectively with individuals/teams to ensure high quality and timely expedition of customer requests., • Participate in activities designed to improve customer satisfaction and business performance., • Use decision-support tools to answer questions, where needed., • Ability to use critical thinking to solve complex problems and identify when to escalate to the appropriate department., • Performs call center functions including handling inbound calls and support projects as directed by the management., • Maintain broad knowledge of client requirements, procedures and key contacts., • Support projects and other departments in completing tasks when directed by management. Essential Qualifications • Bilingual in Russian/English or Korean/English., • Flexible availability for alternate schedules/hours, including shifts between 11AM and 9PM EST, Monday through Friday, with training from 9AM to 6PM., • Experience in high-volume enrollment and eligibility transactions, premium billing, and collections., • Knowledge of labor and commercial carrier enrollment procedures., • Prior high-volume call center experience., • General knowledge of HIPAA Confidentiality., • High School diploma or GED., • Remote work capability with internet access., • Basic computer skills, including Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)., • Strong investigative and time management skills., • Courteous and customer-service oriented., • Detail-oriented and dependable., • Effective communication through multiple channels (email, chat, voice)., • Preferred experience in enrollment/eligibility roles, especially in commercial and labor plans., • Previous multi-channel experience (voice, email, chat) is a plus., • Some college or business school education is advantageous. At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you'll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you'll be encouraged to bring your authentic self to work with all of your unique abilities. Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today's healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today's challenges into tomorrow's solutions. Come be a part of the Brightest Ideas in Healthcare. Company Mission Transform the health plan experience how health care is accessed and delivered by bringing outstanding products and services to our partners. Company Vision Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways. DEI Purpose Statement At BHPS, we encourage all team members to bring your authentic selves to work with all of your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level. *We are an Equal Opportunity Employer Annual Salary Range: $43,000 - $50,000 The salary range and/or hourly rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of the posting of an advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable by law including but not limited to location, years of relevant experience, education, credentials, skills, budget and internal equity.

Respond to customer inquiries and resolve issues through live chat support in a timely and professional manner. Proficient in using live chat and other communication tools. Remote Hospitality Customer Advisor / Live Chat Support Agent.

Temporary Customer Service AgentFrom our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.The role of the Temporary Customer Service Agent is to deliver best-in-class customer experience for the rag & bone community. You will be the first point of contact for all the rag & bone ecommerce customers as well as assisting with queries from the retail community. It is essential that you act as a brand ambassador to ensure outstanding service, shopping experience, and product expertise. This role is remote, working Monday-Friday 9am-6pm EST. This position will be starting November 2nd and is estimated to work for 11-12 weeks.Responsibilities:Support a best-in-class level of customer service through extensive product knowledgeEnsure that an excellent customer experience is given to every customerBe the first point of contact for any customer issues and complaints in an omni-channel setting, ensuring a resolution takes place in a timely manner through email, chat, phone, and social media communicationsAssist customers on all inquiries which will involve product inquiries, returns, delivery, payments, placing orders, sourcing product, etc.Meet KPI's which will include sales, quality, productivity targets, contact resolution, CSAT scores, and overall departmental goalsWork with internal colleagues to improve service, knowledge, and solve a customer's query in a timely, efficient mannerUnderstand and exemplify the rag & bone brand philosophy and lifestyleMaintain a knowledge and understanding of all Policy and ProcedureRequirements:1-2 years of multi-channel customer service experience, preferably in a DTC modelStrong written and verbal communication skillsSales Driven with clientele experienceExudes a proactive, customer first, approachCapability to multi-task and operate multiple platforms simultaneouslyStrong organization and follow-up skills are essentialAble to adapt to a rapidly shifting environment and a "can-do" attitude to solve any issues customersAbility to work a flexible schedule based on business needs which includes, evenings, weekends, and holidaysRules we live by | Rules you live by Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity Have No Fear | Innovate and solve problems Own Every Decision | Work together and get results Quality Matters | Not only with product, but we see it in our people Make Shit Happen | Be disciplined, be competitive Salary: The target hourly rate for this role is between $19.00 based on candidates' experience and expectations. rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Competitive Annual Salary / Comprehensive Employee Benefits - As a Customer Support Agent at Greenshades Software, you will: Provide excellent customer service and support to clients via phone, email, and live chat; Troubleshoot technical issues and provide solutions to ensure customer satisfaction;

Responsibilities:Build and optimize AI agents that handle customer support interactions across chat and voice channelsPartner directly with engineering, data science, and ML teams to design agent capabilities and behaviorsWrite, test, and refine prompt logic and conversation flows for specific custo

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle shape how we work and grow as a team. The Agent Product team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon's growth. You will lead a team building on our industry-leading AI agent platform, collaborate directly with customers and help devise long-term, scalable solutions. Our mission is to deliver magical support experiences AI agents working alongside human agents to help users resolve their issues. As an Engineering Manager on the Agent Product team, you'll lead a group of engineers building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You'll work directly with leaders across industries like finance, healthcare and hospitality, solving their users' needs with reliable and intuitive AI agents. Managers here are expected to operate with high ownership and technical depth while helping their teams move quickly and maintain a high quality bar. This role is for someone who enjoys mentoring engineers, partnering closely with customers and diving deep into complex system challenges to build elegant solutions that scale to millions of users. In this role, you will: • Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention, • Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions, • Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization, • Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon's agent platform and research efforts, • Help define the technical strategy and roadmap for the future of AI-powered customer support, • Support and mentor engineers through technical guidance, feedback and career development, • Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession Your background looks something like this: • Have 1+ years of engineering management experience, • Have 5+ years of industry experience in software engineering, • Proficiency with Python, Typescript and asynchronous programming, • Experience leading teams building complex distributed systems or customer-facing products, • A high degree of comfort digging into system failures within deep technology stacks using any tool necessary, • Strong communication skills and ability to work directly with enterprise customers Even better: • Prior experience working with multi-modal models, • Experience leading teams working on AI systems, LLM applications or agentic workflows Compensation: $280K $430K + Equity This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact. In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States. Benefits: • Medical, Dental, and Vision benefits for you and your family, • Life Insurance and Disability Benefits, • Retirement Plan (e.g., 401K, pension), • Parental Leave, • Fertility and family building benefits through Carrot, • Monthly stipend to support your wellness, lifestyle, and work-life balance, • Daily lunches and snacks in the office to keep you at your best, • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Giga has recently raised a $61M Series A and is working with Fortune 500 customers to deploy the next generation of customer experience real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world's largest enterprises. We are an AI Native, Enterprise grade platform. It's an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers. The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply! We're looking for an Engineering Leader to help shape the technical direction of our AI native, enterprise grade products. You'll lead complex projects, make architectural decisions that affect the whole platform, and raise the bar for engineering quality across the team. This is a role for someone who wants to build, not just advise. You'll write code, own systems, and ship, but you'll also be expected to think beyond your immediate work to identify what the team should be building next and how we should build it. You'll hire an elite team and lead the Toronto site! You will drive technical initiatives across the company. Some examples: • System architecture: Designing how our agent infrastructure should evolve as we scale, making tradeoffs between speed, reliability, and complexity, • Hard technical problems: Owning the most ambiguous, highest-stakes projects where getting it wrong would hurt the business, • Technical strategy: Identifying gaps in our systems before they become problems and building the case for addressing them, • Engineering quality: Setting standards for code review, system design, and operational excellence through your own work At the engineering leader level, you'll work across team boundaries and be responsible for outcomes beyond your individual output. You'll mentor other engineers and help them grow, through collaboration on real work and formal management. • Backend: Python (Django/FastAPI), TypeScript (Node.js), • Infrastructure: AWS, Modal, Kubernetes, Postgres, • Frontend: TypeScript, Next.js (you'll interact with this when needed), • Have 8+ years of engineering experience, with a track record of leading complex projects, • Have hired teams from scratch before, • Have opinions about how systems should be built, and can articulate the tradeoffs behind those opinions, • Can take a vague problem and turn it into a clear technical approach without much guidance, • Write excellent code and hold others to a high standard without being a bottleneck, • Are energized by hard problems and comfortable with uncertainty, • Want to be hands-on at a company where leaders ship code, not just review it, • Have built systems that scaled and understand what breaks at each order of magnitude, • Generous salary and equity, • Commuter and meal benefits, • Country Specific Medical, Dental, and Vision coverage Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

We are seeking a dynamic individual to drive the development and delivery of Agentic Commerce capabilities for our Card Members. The focus will be on the strategy and execution of the frameworks, features, and services that enable seamless, secure transactions across various channels. The role involves building a strong command of emerging agentic commerce protocols, existing card payments infrastructure, and new interaction models. Partnering closely with Engineering, Product, and cross-functional teams, this role will shape intuitive and delightful commerce journeys powered by AI agents. • 5 years of experience in product development/management, or similar role., • Experience with issuer payments including digital payments, fraud prevention, disputes, and payment processing., • Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality., • Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities with the tenacity to push innovation agenda inside a large company., • Prior work experience at client or in client's Industry. Applicants must be able to work directly for Artech on W2. • Experience with LLMs/AI models., • Understanding of tech and product development processes, with the ability to communicate with and influence both technical and non-technical partners., • Ability to reconcile competing needs across customers, stakeholders, and partners, making effective decisions and gaining buy-in., • Partner deeply with engineering teams to understand and develop a perspective on how to apply evolving technologies for AI agent-facilitated payments., • Balance the needs of customers, internal stakeholders, leadership, and external partners while working with engineers and solutions architects to identify technical solutions., • Partner closely with Fraud and Servicing to define strategies for fraud prevention, disputes management, and call or chat handling related to agentic transactions., • Opportunities for career growth and development., • Collaborative and innovative work environment., • Commitment to diversity and inclusion.

Austin, Texas, New York City, New York Insurance brokers sit at the intersection of care, cost, and access yet remain one of the most underleveraged assets in the $5T healthcare value chain. They guide millions of Americans through plan selection, coverage questions, and care navigation, yet still rely on spreadsheets, manual workflows, and outdated tools that limit their growth and impact. Gyde is reimagining this. We're building the first AI-native insurance brokerage platforma system that learns from every client interaction to automate operations, power intelligent voice and chat experiences, and predict the right coverage and products for every individual or business. Our approach combines acquisition and AI: we acquire traditional brokerages and transform them into next-generation, data-driven organizations. Through Gyde's platform, agencies run more efficiently, serve clients more personally, and scale faster than ever before. Join us if you're excited to: redefine how millions of people access and understand their healthcare coverage, by building systems that turn unstructured data, human conversations, and fragmented processes into intelligence. Build AI systems that improve how people access healthcare. Design production-grade voice, chat, and predictive models for a highly regulated domain. Launch technologies that augment human judgment and make complex decisions transparent and scalable. Help reinvent an entire industry from the inside out. We're creating the future of brokerage where every interaction, insight, and decision is powered by intelligence. Our founding team boasts pedigrees from Oscar, Stripe, Vista Equity Partners, and Alpine. Lightspeed led Gyde's $60M financing, with participation from Optum Ventures, Crystal Venture Partners, Virtue, MVP Ventures, and multiple endowment funds, among others. Hear why on LSVP Investment Memo. We're looking for a technical builder to be Gyde's next Director of Partner Success and own GydeOS adoption across every newly acquired agency from the agency owner's first login to full downline broker activation. There's a real function to build here: implementation playbooks, quality gates, training curricula, dashboards, and the one-off tooling. You're the person who leads the building of all of it, pulling in your team where it makes sense, and partnering with Product & Engineering when something calls for a more durable, platform-level solution. Building the implementation engine is the primary part of the job the SOPs, playbooks, training curriculum, and reporting that make the team's work repeatable and make onboarding health visible across the portfolio. This is also a build-first role: you're comfortable writing a one-off script to fix a broken data feed, standing up a dashboard so an agency owner can see what clean and aggregated data looks like, or wiring an implementation together with AI coding tools. You know the difference between a problem that needs a bespoke fix today and one that should become a permanent product, and you inform that product roadmap by partnering closely with Product & Engineering to convert the former into the latter over time. Once that engine exists, you're also its player-coach: the most technically capable and trusted person on the team, not just its manager. You're not afraid to jump-in to support the largest downlines, the most complicated implementations, the accounts where an error shows up in someone's commission check. And, naturally, you're the person who steps in to diffuse an issue before it escalates. You'll partner closely with our Head of Partner Growth, who owns the agency relationships and overall implementation plan, and the Head of Product, who builds the technology that streamlines GydeOS onboarding. Build the Implementation Engine • Own implementation playbooks and SOPs, and define quality gates across commissions configuration, hierarchy mapping, book-of-business ingestion, carrier contracting, and campaign/AI Skill setup, • Document and train the team on how to configure Gia (our AI agent) to each agency's specific book, carriers, line-of-business entitlements, and workflows, • Own internal team training and external agent/broker training, including continuing to build out customer service workflows and FAQ pages (via Looms, Arcade walkthroughs, etc.) and the broader training curriculum and enablement library email templates, SLAs, recurring webinars, and train-the-trainer materials for downline enablement waves, • Partner most closely with Product on new feature and product rollouts, and with Marketing, to train external agents and brokers on new capabilities as they ship, • Drive downline broker onboarding and adoption at scale, not just the agency owner relationship, • Continuously improve implementation speed, quality, and consistency Build the Technical Toolkit • Build one-off data transformations, scripts, and troubleshooting tools to solve agency-specific problems using AI coding tools as a daily part of your workflow, • Build dashboards and reporting that make onboarding health visible for a single agency and across the entire portfolio so gaps get caught before they become escalations, • Stand up one-off CRM implementations for agencies outside our supported connector set, and source or implement supporting vendor tools (commissions, contracting, licensing, ticketing, etc.) as gaps emerge, • Partner with Product & Engineering to convert recurring one-off fixes into permanent, automated GydeOS capability Consummate "Player-Coach" • Jump in to support implementation for the largest, most sensitive, or highest-risk agency acquisitions the accounts where technical complexity, politics, or dollar exposure are too high to hand to a specialist, • Serve as the senior-most escalation point for technical issues the person specialists and agency owners turn to when something breaks, • Set the standard of execution personally on flagship implementations before codifying the approach into the team's playbook Build & Lead the Partner Success Team • Hire, onboard, coach, and develop a high-performing team of Partner Success Specialists, • Set and hold the technical and operational bar the team is measured against you can do the hardest version of anyone's job on the team, • Set and monitor SLAs for the team, and coach specialists to consistently meet them, • Own capacity planning, staffing, and resource allocation across concurrent implementations Drive Outcomes with Partner Growth • Work in close collaboration with Partner Growth to make time-to-value the central metric of every implementation your goal is to develop an implementation playbook that completes GydeOS deployment within 3-4 weeks from every agency's close date, • Track and report on the outcomes that matter: time to value, number of downline brokers onboarded, revenue generated through the AI platform, and broker/owner NPS Success in this role is measured on the speed, quality, and scalability of the implementation and support motion, including: • Time to value / time to complete systems implementation, • % of eligible brokers (not just agency owners) successfully onboarded and activated on GydeOS, • Configuration quality commission accuracy in the first payment cycle and hierarchy defect rate, • Revenue generated through AI platform adoption, • Broker and owner satisfaction (NPS), • Support resolution time and quality, including % resolved without engineering escalation, • Deep fluency in SQL and Python for data validation, transformation, and one-off scripting you're not afraid of a messy CSV or a broken upload, • Daily, practical experience with AI coding tools (Claude Code, Codex, or similar) to build and debug independently and move faster than a ticket queue allows, • A track record of building BI/analytics dashboards and reporting from scratch to give stakeholders visibility into a process or system, • Experience building implementation or onboarding functions (playbooks, SOPs, quality standards, training curricula) from scratch through a period of rapid growth, • Strong operational instincts you naturally think in process design, automation, capacity planning, and continuous improvement, • Commercial mindset who indexes on revenue growth and knows how to work with Sales teams to drive towards high-pressure targets and build scrappy solutions when needed, • Cross-functional fluency with Product and Engineering, with the judgment to know when a fix should stay one-off

Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system. Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms. Join us to transform the patient experience across the healthcare systemand help build technology that makes care more accessible, more human and more affordable for everyone. Build enterprise-grade AI agents for healthcare: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day. These agents help people understand their coverage, find providers, schedule appointments, navigate billing, and moreall while maintaining strict HIPAA compliance and the trust that healthcare demands. Discover where agents will make an impact: Ground-up discovery is a critical part of the role. Work closely with providers, payers, RCMs and pharmaceutical companies to identify new use cases and opportunities for AI Agents to deliver impact for their business. You should be our customer's trusted advisor, and be able drive strategic decisions for our customers. Engage with customers: In the role, you will engage with all levels of our customers' businesses: Discover and assess their requirements. Prepare and present demonstrations of Sierra's agent. Address and overcome technical challenges in the business process by working with technical counterparts. Develop and improve Sierra virtual agents to fit and anticipate our customers' needs and business processes. Become trusted advisors and drive strategic technical strategies for our customers. Shape the platform and healthcare roadmap: Your direct work with healthcare customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development in healthcare. These are examples of projects our healthcare team has worked on: Develop net new agentic healthcare products that can cut costs and drive revenue in the healthcare ecosystem. Build AI agents for major health insurance networks that handle detailed questions like "what's my co-pay for a primary care visit?" and "how many physical therapy sessions do I have left?" Develop voice and chat agents for nonprofit healthcare providers that help members find in-network specialists, check availability, and locate providers based on specialty or location Create AI agents for multi-site primary and urgent care providers that manage appointments and answer common questions across 30+ clinics Build agents that replace lengthy paper intake forms with conversational experiences, boosting pre-visit intake conversion rates Develop AI agents for healthcare financial platforms that help patients understand billing, payment status, explanations of benefits, and financial assistance eligibility. Experiment with the latest voice models and integrate them at scale for healthcare enterprises requiring secure, compliant phone interactions 5-7+ years experience in product development of highly technical products. Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager. Experience crafting and tailoring a message for potential customers, including executives. Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments. Degree in a technical or related field, or equivalent professional experience. Genuine interest in healthcare and improving patient/member experiences Experience in healthcare technology, health IT or working with healthcare organizations Understanding of healthcare compliance requirements (HIPAA, PHI handling and healthcare data privacy) AI-related experience (experience with product development for AI agents a plus). Some coding experience with React, Typescript, and Go. MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles). Past roles that interface with end customers to influence software development. Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. We want our benefits to reflect our values and offer the following to full-time employees: Flexible (unlimited) paid time off Medical, dental, and vision benefits for you and your family Life insurance and disability benefits Retirement plan dependent on country of employment Parental leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary benefit stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for entrepreneurial and passionate product leaders to innovate and execute across a rapidly growing, fast paced company and industry from our San Francisco and New York offices. The Safety & Customer Care (SCC) Product team builds the platforms, products, and experiences that support riders and drivers when they need help most and help keep them safe every time they ride. As the Director of Product, Customer Care, you'll lead a team of product managers driving Lyft's customer care strategy end to end: AI-powered support across chat and voice, the contact center platforms our support teams run on, and the underlying data layer which is critical to understand where our products can be improved. It's a rare chance to shape how a category-defining company delivers support at scale across emerging AI capabilities, global expansion, autonomous vehicle partnerships, and new lines of business. • Own the vision, strategy, and multi-year roadmap for Lyft's Customer Care product portfolio spanning AI-driven support automation, contact center platforms, self-service and issue resolution, and the trust and safety products underpinning every interaction, • Lead, coach, and grow a team of product managers, setting a high bar for product craft, execution, and career development, • Partner with senior leaders across engineering, data science, design, operations, and finance to set priorities and deliver org-level outcomes, • Drive Lyft's shift to AI-first customer support from agent-assist and automation to autonomous resolution across chat and voice, • Set the strategy for the platforms and tooling that power a global support organization and its BPO partners. Make build/buy decisions to optimize for best and most efficient customer experiences., • Represent Customer Care product in executive and cross-functional forums, translating complex tradeoffs into clear recommendations and securing investment, • Make disciplined prioritization and resourcing decisions across a broad portfolio, balancing near-term operational needs against long-term platform bets, • Define the metrics that matter cost, quality, and customer experience and hold the organization accountable to measurable impact, • Extend Lyft's support capabilities into new frontiers, including autonomous vehicle partnerships, international markets, and emerging business lines, • 10+ years of product management experience, including several years leading and managing product managers, • Proven track record of building, scaling, and developing high-performing product teams, • Experience owning a large, multi-workstream product portfolio and setting multi-year strategy, • Experience in Vendor Management, • Deep fluency in one or more of: customer support and contact center platforms, AI/ML-driven automation, or trust & safety products, • Strengths:, • Strategic vision: You define a compelling long-term direction and translate it into a roadmap the team can execute, • People leadership: You hire, coach, and retain exceptional product managers and create the conditions for them to do their best work, • Executive presence: You communicate crisply with senior leadership and build alignment across a complex stakeholder set, • Technical depth: You engage credibly with engineering and data science on AI/ML systems, platform architecture, and technical tradeoffs, • Operational rigor: You make data-informed decisions and drive measurable outcomes across cost, quality, and experience, • Bias to action: You navigate ambiguity, decide with incomplete information, and move the organization forward with urgency, • Degree in Computer Science, Engineering, Math, a related field, or equivalent experience, • Great medical, dental, and vision insurance options, • Mental health benefits, • Family building benefits, • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off, • 401(k) plan to help save for your future, • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible, • Pre-tax commuter benefits, • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. This role will be in-office on a hybrid schedule Team Members are expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. The expected range of pay for this position in the San Francisco or New York areas is $236,000 - $295,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: • ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale., • ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages., • ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole companyfrom engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working: If you're not located near one of our main hubs, we offer a monthly co-working stipend. You will own the full commercial relationship and customer's success across a book of 50 to 100 mid-market accounts - the builders, founders, and product teams at companies between 250 and 2,000 employees who are defining what AI-native experiences look, feel, and sound like. Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction. This is a high-agency, high-impact role. You won't succeed by managing accounts one at a time - you'll build the systems, playbooks, and motions that let you drive meaningful outcomes across a diverse book while going deep with the accounts that have the most room to grow. If you love the challenge of being a true partner to your customers without losing commercial sharpness, this role was built for you. On the ground, you'll be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do. You're the person who connects what's working technically to what's growing commercially and partnering closely with high growth accounts to help them achieve value. Success of the customer and commercial ownership go hand in hand and are at the core of this role. You own NRR across your managed book of business, you drive cross-sell into ElevenLabs' expanding product suite, and you lead renewals end to end. The best AMs at ElevenLabs don't just retain customers, they grow with them. This role offers a competitive on target earnings (OTE) structure with a split of 70% base and 30% variable. Variable compensation is weighted 70% net revenue retention (NRR) and 30% product cross sell. Cross-sell performance counts toward NRR, so strong expansion compounds across both components. Quota is set on managed ARR, giving you clear ownership over a defined book of business. The plan includes accelerators for above target NRR performance and is designed to reward account managers who grow with their customers, not just retain them. Variable compensation is paid on a quarterly basis. 3 to 5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products - you know what great looks like and you've delivered it in a complex, fast-moving environment A proven track record of owning revenue outcomes end to end - quota, renewals, and expansion - without defaulting to a handoff to a sales team You approach your book with commercial intent: you segment by expansion potential, keep active expansion conversations going, and build business cases that land with economic buyers You can hold a technical conversation with a developer or engineering team and earn their trust - familiarity with AI concepts, API integrations, and SDKs is a must You use product data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn You know how to read a room - whether you're with a founder, a technical lead, or a procurement team, you show up with the right message and leave with the relationship stronger Preferred Experience in the voice AI, audio AI, or conversational AI space Experience selling or expanding into multiple products within a platform This role is remote-first, so it can be executed from anywhere in the United States, however the ability to operate in ET, CT, MT, or PT timezones is required. There is a preference for candidates to be based in New York City or San Francisco, with the option to work out of our offices in these cities. #LI-remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Sierra recently received FedRAMP High certification, enabling us to bring our industry-leading technology to partners in the US public sector. We're now building our founding public sector team to redefine the relationship between the government and its citizenry. Today, our agents already enable citizens to access social services, report fraud, and understand complex government systems. Simultaneously, they empower government officials to better hear the concerns and inquiries of their constituencies. We are explicitly nonpartisan and committed to empowering public servants to leverage AI to advance their important missions. Build enterprise-grade AI agents for government institutions: As an Agent Product Manager at Sierra, you will partner directly with our engineers and public sector customers to build and ship AI agents that serve people across high-stakes, mission-critical interactions. These agents will help constituents navigate complex programs, complete important tasks, and get timely, trustworthy support while meeting the security, accessibility, and reliability standards government work demands. Discover where agents can make the greatest impact: Ground-up discovery is a critical part of the role. Work closely with federal and state institutions to understand their missions, operating constraints, constituent needs, and service-delivery workflows. Identify and prioritize new opportunities for AI agents to improve access, responsiveness, and outcomes. Engage with customers at every level: Become a trusted advisor to public sector leaders and a hands-on partner to their working teams. Discover and assess requirements, prepare and present demonstrations, navigate technical and operational challenges with customer counterparts, and continuously improve agents to fit each institution's policies and workflows. Own outcomes from concept through production: Translate mission goals into a clear product strategy, roadmap, and measurable definition of success. Coordinate across customer stakeholders, engineering, design, research, security, and operations to take agents from initial concept through launch and ongoing iteration. Shape the platform and public sector roadmap: Your direct work with government institutions will guide the evolution of Sierra's core platform. Surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform teams to shape the future of AI agent development for the public sector. Help build Sierra's public sector business: Partner closely with public sector leadership on market strategy, product investments, and repeatable approaches that allow the team to scale quickly while preserving the trust and craftsmanship our customers expect. These are examples of projects our healthcare team has worked on: Build agents that help people understand eligibility, apply for benefits, check case status, and navigate complex social-service programs. Develop secure reporting experiences that make it easier to report fraud, waste, abuse, or other concerns and route each submission appropriately. Create voice and chat agents that answer questions about licenses, permits, taxes, public records, and other high-volume government services across languages and channels. Design proactive and long-horizon agents that keep constituents informed, collect missing information, and guide them through multi-step government processes over time. Turn patterns in constituent conversations into actionable insights that help public officials understand emerging needs and improve service delivery. 5-7+ years of experience developing highly technical products. Experience in Product Management or a similar product development role at or above the level of Senior Product Manager. A passion for public sector work and a belief in the potential of our institutions to transform outcomes for the people they serve. Comfort working directly with customers to understand their needs, navigate complex organizations, and solve real-world problems. A core part of the role is coordinating directly with public servants and technical stakeholders to understand their workflows. Experience crafting and tailoring messages for different audiences, including senior executives and public sector leaders. Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent developments in AI. Strong product judgment and a track record of driving ambiguous, cross-functional initiatives from discovery through launch and measurable impact. A degree in a technical or related field, or equivalent professional experience. Experience building or deploying AI/LLM products, especially conversational or long-horizon agents, and familiarity with evaluation, retrieval, prompt engineering, or agent tooling. Experience with government technology or working with public sector institutions, including an understanding of procurement, regulation, security, accessibility, and patterns of partnership. A demonstrated track record of operating in ambiguity, for example as part of a founding team, a new initiative within a large organization, or a forward-deployed product or engineering team. Some coding experience with React, TypeScript, and Go, or experience prototyping technical products directly with engineers. An MBA or equivalent professional experience at the intersection of technology, operations, and strategy. Past roles that involved working directly with end customers to influence software development. Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. We want our benefits to reflect our values and offer the following to full-time employees: Flexible (unlimited) paid time off Medical, dental, and vision benefits for you and your family Life insurance and disability benefits Retirement plan dependent on country of employment Parental leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary benefit stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different

Everyone's building AI agents, but almost nobody gets them to production. Building an impressive demo is easy. Building an AI agent that can securely take action inside enterprise systems is hard. The moment an agent accesses customer data, executes a workflow, or makes changes on behalf of a user, authorization, governance, and trust become the real engineering challenge. Arcade is the MCP runtime that gives agents the power to do both seamlessly. We connect agents to the systems they act in, then give each one a permission slip and a paper trail - proof of what it's allowed to do, and a record of what it did. That's what makes AI safe to turn loose: real actions, on real systems, already shipping inside Fortune 100 companies. Every AI app needs agentic tools that let AI models take real actions. Without tools, AI can only chat. With tools, AI can actually do things. We're building the definitive tools catalog, actions platform, and governance model that will unlock AI's true potential. Think Zapier for AI Actions. Think Auth0 for AI. Think really big. Why This Is The Opportunity of a Lifetime Traction: Real deployments with Fortune-100 customers like Morgan Stanley and Open Table Founder-Market Fit: Our CEO previously founded Stormpath (acquired by Okta), where he created the first Authentication API for developers. He's done this before - and this time the market is 10x bigger. Our CTO led the vector database team at Redis, shipped 100+ LLM applications, and is a contributor to LangChain and LlamaIndex. He knows this space better than anyone. Dream Team: We've assembled authentication, integrations, distributed systems, and AI experts from Okta, Redis, Microsoft, Splunk, Ngrok, Google, Airbyte, Disney, and HPE who've built and founded multiple successful developer platforms. Perfect Timing: Every enterprise is racing to put agents in production - almost none get there. The problem isn't better models, it's proving which agent can take which action, on behalf of which user, against which system. That's us. Massive Market: We're building critical infrastructure for the biggest technological shift of our generation. Every AI app will need what we're building. Backed By The Best: Our Series A round is led by SYN Ventures, with strategic investment from Morgan Stanley and Wipro. Our earlier investors have also backed Databricks, Clickhouse, MongoDB, Perplexity, Cohere, ScaleAI, Confluent, Elastic, and Firebase. They see what we see - this is going to be huge. The Challenge Arcade is the MCP runtime that makes AI agents production-ready, and we're entering a hyper-growth phase selling into the enterprises that are deploying AI agents at scale. Our buyers are Heads of AI, Chief AI Officers, CTOs, CIOs, and CISOs at companies that have moved past chatbots and need their AI to actually take secure actions across Google, Slack, Salesforce, and hundreds of other business systems. We're not selling a simple SaaS tool, we're selling the critical infrastructure layer between AI models and real-world actions, with secure agent authorization, user-specific permissions, and enterprise-grade governance. That means you need deep technical curiosity to understand how MCP, OAuth, and agent architectures work, the ability to articulate why production AI agents need a runtime layer, and the grit to hunt new logos from scratch. This is a build-your-territory, get-on-planes, sell-the-future-of-AI-infrastructure opportunity. What You'll Do Own the full sales cycle for enterprise accounts, from prospecting and pipeline generation through negotiation and close Generate at least 50% of your own pipeline through outbound prospecting; inbound helps you crush your number, not just hit it Drive 812+ deals per year with average contract values of $200K++, with a clear path to seven-figure deals Navigate multi-threaded, complex deals across Head of AI, Chief AI Officer, CIO, CTO, and CISO personas Research prospects' businesses deeply to inspire the "art of the possible" - moving beyond features to high-impact value outcomes Leverage AI tools and modern sales techniques to automate and scale your go-to-market motion Partner closely with Solutions Engineers to deliver technical demos and proof-of-concept engagements Travel as needed to close deals and build relationships (expect meaningful face-to-face time with customers) Provide market feedback to Product and Marketing to sharpen positioning and roadmap Required Skills 5+ years of enterprise B2B SaaS sales experience, specifically selling technical infrastructure (devtools, middleware, databases, API gateways, security, or cloud platforms) Proven track record of exceeding quotas of $1.2M$1.5M+ annually by closing complex, multi-stakeholder deals with contract values of $250K+ Demonstrated ability to prospect and build pipeline independently you're a hunter, not a farmer Deep comfort selling to highly technical buyers (CTO, CIO, Head of AI, CISO) Experience at a startup or high-growth environment (ideally Series AC, under 100 employees) AI-curious and forward-leaning you actively use AI in your daily workflow and sales motion Scrappy, hungry, and comfortable operating without a playbook or heavy support infrastructure Located in or willing to relocate to New York, NY (other major East Coast metros considered for exceptional candidates) Join The Movement We're not just building a product - we're leading a movement to transform AI from just chatbots to agents that can take actions against real systems. This is your chance to be at the forefront of that revolution. If you want to look back in 5 years and say, "I helped build that", then we want to talk to you. Ready to make AI actually useful? Apply Now Compensation and Benefits This role offers a competitive salary, equity, and benefits. Compensation is aligned with the range below and determined based on a candidate's background, experience, and performance. Salary Range $300,000-350,000 USD OTE

Job Description ABOUT BLUE MACHINES Blue Machines is building an enterprise-grade conversational AI platform across Voice, Chat, SMS, and WhatsApp — powering customer support, sales, marketing, and operations workflows. Most conversational AI is easy to demo; enterprise AI is hard to run. We build P99: sub-300ms latency, a Council-of-LLMs architecture, multilingual support, a proprietary workflow engine for multi-agent orchestration, and go-live in weeks. Built by Apna — India's fastest-growing unicorn — we've raised $180M from Tiger Global, Peak XV, Lightspeed Ventures, Owl Ventures, Insight Partners, Greenoaks, GSV Ventures, and Maverick Ventures. We already power millions of conversations in production for enterprises like Adecco, Jio, Randstad, Flipkart, Aditya Birla Capital, and Muthoot Finance. Now we're building our North America GTM team from the ground up — and this is one of the first sales seats on the field. What you'll do • Prospecting & lead generation: Identify and target potential customers through research, networking, and cold calling.Build new relationships with our enterprise customers and prospects to drive revenue, pipeline, and deployment capacity., • Manage relationships: Build and maintain strong relationships with key decision-makers and stakeholders with our largest customers. Serve as their primary point of contact and exceed their expectations., • Negotiating & closing complex deal cycles: Lead negotiations with existing and prospective customers, addressing objections and closing deals. Navigate contracts and agreements quickly and effectively, working closely with legal and finance stakeholders., • Sales strategy & planning: Develop and execute sales strategies to meet or exceed sales targets. Craft tailored sales presentations and proposals that meet our enterprise customers needs. Collaborate with our marketing team to implement effective sales campaigns and presentations., • Help define our sales motion: We’re an early team, and your work will directly impact how our GTM function operates and succeeds., • Collaborate cross functionally: Work closely with our broader GTM team, as well as our product, technical and operations orgs to deliver our industry-leading product. Requirements What you'll bring • Experienced enterprise seller: 5+ years in strategic or enterprise SaaS sales with a strong record of closing and expanding 6 or 7-figure deals., • Enterprise experience: Experience managing a $1M+ quota, and running end-to-end complex deals., • Work authorization: Eligible to work in the United States. Even better... • Industry knowledge: Familiarity with the AI landscape, key players, and emerging trends., • Experience building GTM strategies: Building sales teams and sales motions from scratch, or from early stage growth., • Conversational AI experience: Experience selling conversational AI products., • Complex deal navigation: Experience navigating complex enterprise deals with legal, finance, procurement, or executive buyers for a challenger company.

Job DescriptionAbout Clarion The hardest part of healthcare shouldn’t be getting an appointment. Today, medical staff drown in backlogs of calls, faxes, and scheduling requests. Patients struggle to get the right care at the right time, staff members burn out, and clinics lose billions in revenue. This isn’t a failure of care - it’s a failure of capacity. Clarion exists to solve this problem at scale. Our AI agents handle the patient journey from end-to-end; from scheduling and rescheduling appointments, to managing referrals and prescription refills. Our AI performs complex workflows with a human-like touch that patients love. We’ve raised $10M from Accel, Y Combinator, and Sequoia (Scout), along with founders from Ophelia, Medallion, and Counsel Health. We’re an in-person team based in New York City, moving quickly to ensure every patient gets the care they need. Why Join Us? Solving a real-world challenge: We’re addressing a critical problem that affects millions of patients and providers daily. Our AI agents outperform human schedulers and restore the time needed to focus on patients. Early-stage with strong market validation: We’ve seen 10x revenue growth in the last year alone. We handle millions of interactions for customers ranging from virtual care clinics to a $5B health insurance company. Founding team: Our co-founders bring a deep understanding of the healthcare landscape. Our CEO is a Stanford/Harvard-trained physician and clinical ops leader (Two Chairs, Ophelia), and our CTO is an ex-Amazon Alexa engineer who led AI/ML teams at Salesforce. Outsized early impact: You'll be joining at an early stage where your contributions shape our company's trajectory, processes, and culture, with significant influence on how we grow. In-person collaboration advantage: We've built in-person since day one and maintain this as a strategic advantage. We move faster, build stronger bonds, and create a cohesive culture. What You'll Be Working On Serving as the CEO's right hand to drive priority initiatives, track progress against goals, and identify operational bottlenecks Managing our AI agent deployment pipeline from initial customer onboarding through ongoing optimization Building and documenting scalable processes for customer implementation, quality assurance, and ongoing support Creating dashboards to track key metrics across customer success, AI agent performance, and business operations Managing vendor relationships and evaluating new tools to support our growing operations Requirements 2-4 years of experience in consulting, investment banking, business operations, or high-growth startups Clear communicator who builds trust easily with healthcare customers and team members Experience managing projects from start to finish and coordinating across different areas Good with numbers and able to spot trends that help guide business decisions Excited to work in-person at our NYC office You are a good fit if You're highly organized and can balance multiple strategic initiatives while maintaining a clear view of company priorities You're proactive about identifying both risks and growth opportunities across the business You're comfortable working in a fast-paced environment and can adapt your approach as company needs evolve You're naturally curious about healthcare workflows and passionate about improving them with technology You take ownership of outcomes and measure your success by company and customer metrics What we offer Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development Meaningful equity: Early employee stock options with significant ownership potential Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches Team culture: Quarterly retreats and monthly team events that build genuine connections in our close-knit NYC team Impact at scale: Work that builds the infrastructure to help millions of patients access care Interview Process At each stage, we decide within 24hrs and update you shortly after: First Chat (15min) [Virtual]: A casual conversation about the role and your experience to see if there's a good initial fit. Experience Deep Dive (45min) [Virtual]: We'll explore your operational experience, how you've managed complex projects, and your approach to building scalable processes. Team Day (Half-day) [In-Person]: Visit our New York office to meet with co-founders, team members, and potential collaborators. You'll work through operational scenarios, discuss strategy, and get a sense of our company culture and working environment. If you're ready to transform how millions of patients connect with their healthcare providers, we'd love to hear from you. Compensation Range: $100K - $150K

This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc. Receives and addresses consumer inquiries, resolving non-clinical issues and complaints across VNS Health

This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc. Operates within contact center standards and metrics, fostering a collaborative culture by sharing best p

Job DescriptionAI Automation & Agent Engineer We are hiring someone to own AI automation end to end. This is not a research role and it isn't a side project bolted onto another job. You will sit across Sales, Customer Success, Creative, Engineering, Finance, and Marketing, find the work that shouldn't be done by hand anymore, and build the agents, skills, and integrations that take it off people's plates. Responsibilites Embed with departments and find the work worth automating. Run discovery with each team, map their workflows, and build a prioritized backlog of automation opportunities ranked by hours saved, error reduction, and revenue impact. Push back when AI isn't the right answer — a better Salesforce validation rule sometimes beats an agent. Build and ship internal agents and automations. Design, build, deploy, and maintain agents and workflows that connect the systems we already run on: Salesforce, Gmail and Google Workspace, Slack, Zoom, HubSpot, Notion, Asana, Maxio, and the DIGIDECK platform API. This includes writing Claude Skills, standing up MCP integrations, and building the glue code that makes those systems talk to each other. Own the internal AI tooling stack. Be the person who knows what's deployed, what it costs, what's working, and what's stale. Manage access, model selection, spend, and the lifecycle of everything you build. Enable the teams, don't just serve them. Run enablement sessions, write internal documentation, and coach people into building their own prompts, skills, and light automations. Success means AI fluency spreads past you, not that every request routes through you. Measure and report on impact. Instrument what you ship. Bring a quarterly readout to the executive team on hours recovered, adoption by department, cost per workflow, and what you're retiring. Set the guardrails. Establish practical standards for how we use AI with customer and company data — what goes where, what gets human review, how we handle credentials, what we log. Requirements • 3–6 years in software engineering, automation engineering, solutions engineering, or technical operations — with a track record of shipping things people actually used, • Experience with the Anthropic API, Claude Code, Claude Skills, or MCP servers, • Hands-on experience building with LLMs: prompt design, tool use and function calling, structured outputs, retrieval, and evaluating whether output quality is good enough to trust in production, • Fluency administering or integrating with business SaaS systems — Salesforce especially, plus the usual GTM and ops stack, • The consulting instinct: you can walk into a department you know nothing about, ask good questions, and leave with a clear picture of where the time goes, • Ability to explain technical tradeoffs to a CSM, a designer, and a CFO in three different registers, • Sound judgment about security, permissions, and customer data, you know what should never be pasted into a chat window, • Self-directed. You will be handed problems, not tickets. Powered by JazzHR 1wTheJmLi0

Job DescriptionAbout LearnLux LearnLux is the leading provider of workplace financial wellbeing, blending fiduciary digital planning with access to one-on-one guidance from Certified Financial Planner™️ professionals. Our award-winning program helps employees navigate critical financial decisions from budgeting and benefits elections to equity compensation, home buying, and retirement so they can feel confident about their money and focused at work. Advanced reporting helps our partners understand impact, driving outcomes like reduced financial stress, increased productivity, and improved retention. We're building LearnLux with intention. We move quickly, operate with a high bar for quality, and value people who take ownership of their work. If you're energized by solving new problems, taking accountability, and pushing yourself to do your best work every day, you'll find this a rewarding environment. We're a venture-backed company that has raised over $35M to date and is supported by experienced investors and long-term partners. We're a growth-focused business building for scale, and we're excited by the opportunities and challenges that come with that journey. The Role LearnLux is looking for a part time Certified Financial Planner® to join our fast growing team. Leveraging the LearnLux digital experience you will work directly with employees to provide them with unbiased, holistic financial guidance. Your extensive financial experience and client-first approach will help employees prepare for and accomplish their personal and financial goals. This role is 100% remote within the US and reports to the Director of Financial Planning. What you'll do • Must be available to work various shifts from 8 AM - 11 PM ET Monday through Friday with a typical expectation, but not guarantee, of 5-15 hours per week, • Meet and engage with clients remotely over video, chat and email to give guidance on topics like budgeting, student loans, retirement readiness, equity compensation, debt management and more, • Advise on the LearnLux methodology to improve and respond to the changing financial environment, • Participate in monthly team meetings to bring your subject matter expertise to improve the LearnLux digital experience, • Become an expert on our client's benefit plans so you can act as an extension of their team during open enrollmentYou should bring, • CFP® designation required, • Passion for educating individuals to take control and invest in their financial future, • Have the ability to perform several tasks concurrently, to prioritize work, and to take direction from multiple team members, • Can demonstrate ability to take initiative and execute, • Experience in multiple areas of personal Finance: Retirement, Equity Compensation, investments, budgeting, debt management, Student Loans, cash flow planning, digital currencies, estate planning, insurance and moreIt would be great if you also, • CPA, Enrolled Agent, or similar, • Certification in Credit Counseling, • Additional Certifications, • Startup and/or Fintech experience, • Bi-lingual (Spanish), • Experience creating presentations and presenting to large audiences virtually or in-person, • Availability to work occasional evenings and Saturday, • Ability to occasionally travel to on-site eventsLearnLux is a fit for you if you, • Thrive in fast-moving environments and enjoy building in moments of change. We operate with urgency, and roles, priorities, and approaches evolve as we grow., • Like wearing multiple hats and helping define the path forward. At LearnLux, roles evolve as we grow, and employees often help create clarity, structure, and direction where it didn't previously exist., • Take initiative and don't wait to be asked. You see problems as opportunities and are comfortable stepping in to move work forward., • Are energized by ambiguity and willing to make decisions with imperfect information. We learn quickly by doing, and pace is a competitive advantage for us., • Enjoy being hands-on and owning work end to end. While strategic thinking matters, execution, follow-through, and accountability are what drive impact here., • Are motivated by high standards and continuous improvement. As we hit new milestones, we intentionally raise the bar on quality, ownership, and outcomes., • Value clear, frequent communication and collaboration. As a remote team, staying aligned through proactive communication is core to how we operate.Closing LearnLux strives to be an inclusive workplace and values learning from and engaging across different perspectives. Women, people of color, LGBTQIA+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply. LearnLux is proud to be an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, color, national origin, age, religion, sex, gender, sexual orientation, gender identity, marital status, disability, or veteran status. We are committed to fostering an environment that embraces diversity and inclusion and are seeking candidates from a variety of backgrounds, experiences, abilities, and perspectives to join our team. If you are interested in this opportunity but not sure if you fit this role, please apply and include a note to let us know of your interest. We're excited to speak with you about joining our team!

Join us as a Real Time Analyst/Scheduler! Your main responsibilities will include: Managing and supervising real-time communication channels: chat / email Managing agent resources on a daily basis in collaboration with Team leaders Analyzing performance and delivering reports to the management team

HTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers. This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer. What would your day-to-day look like • Own the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websites, • Engage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partners, • Partner with Partner Solutions on implementation and onboarding, • Drive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assets, • Build working prototypes using AI coding tools where they beat a written spec, to test conversation flows and interface ideas, • Define and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation quality, • Specify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation data, • Stay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmap An ideal candidate has • 8+ years of product management experience, including principal or lead-level ownership of a customer-facing product, with conversational AI, customer experience automation, or an adjacent space strongly preferred, • Design fluency, comfortable manipulating design files and producing flows and basic mocks solo in Figma, having operated as a de facto design lead on a lean team, • The ability to write enough code to get a prototype working without waiting on an engineer, treating AI tools as a normal part of how they build, • Hands-on front-end experience, having built or shipped web front ends and able to engage engineers credibly, • Deep partner-facing experience with enterprise clients, ideally in regulated industries, shaping requirements and launch decisions at the product level, • A data-driven approach grounded in customer service and automation metrics, including resolution, containment, CSAT, and escalation quality, • Working familiarity with LLM-based products, including prompt and behavior design, AI quality practices, and their failure modes Perks and benefits of working with us • Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages, • Unlimited PTO, • Carrot Cash travel stipend, • Access to co-working space on demand through FlexDesk and a work-from-home stipend, • Please ask us about our very generous parental leave, much above industry standards, • Entrepreneurial culture where pushing limits and taking risks is everyday business, • Open communication with management and company leadership, • Small, dynamic teams with massive impact, • 100% employer paid Medical, Dental and Vision coverage for employees, • Access to Disability and Life insurance, • Health Reimbursement Account (HRA), • DCA/FSA and access to a 401k plan About Hopper At Hopper, we are on a mission to become the leading travel platform globally, powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions, helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers, with 70% of its users being Gen Z and millennials. While many know us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands. Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Here are just a few stats that demonstrate the company's recent growth: billions of dollars worth of travel and travel fintech are sold through Hopper and HTS's channels every year. Our fintech products, including Cancel for Any Reason and Flight Disruption Assistance, have exceptionally strong CSAT because the terms are always clear and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking, and consumers are 1.6x more likely to repurchase if they add fintech to their booking versus booking travel alone. Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider, including airlines, hotels, banks, and travel agencies, can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more. Hopper has been named the #1 most innovative company in travel by Fast Company. Hopper has been downloaded over 120 million times and continues to see millions of new installs each month. Hopper is now the #3 largest online travel agency in North America, and 70% of our app customers are Gen Z and millennial travelers. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials. Come take off with us! #LI-Remote This role utilizes automated decision-making systems to assess candidate suitability. Under local regulations, you have the right to understand the principal factors used in this assessment, request a correction of your data, or request a human review of any automated decision. To exercise these rights, please contact recruiting@hopper.com.

Help shape the next generation of how customers shop for banking products. Join the Becoming a Customer Digital Shopping team to lead bold, practical innovation that uses AI to make it easier for customers to discover, understand, compare, and choose the right products with confidence. As a Vice President, Shopping Innovation & AI Strategy on the Digital Shopping team within Becoming a Customer, you will set the vision to modernize consumer deposit shopping. You will lead our agentic shopping strategy and identify broader opportunities to apply AI across the customer journey, from insight generation and content intelligence to personalization, decision support, experimentation, and experience orchestration. • Develop and lead the multi-year vision for shopping innovation, with agentic shopping as a core growth and customer experience priority., • Reimagine how customers discover, evaluate, compare, and select banking products across public, authenticated, and assisted (in-branch) experiences., • Identify and prioritize high-value uses of AI across the shopping journey, including customer insights, personalization, recommendations and decision support, content intelligence, experimentation, workflow automation, and agent-enabled experiences., • Translate emerging technologies and changing customer behaviors into focused strategies, business cases, roadmaps, and near-term experiments., • Define the role of AI agents in the shopping ecosystem, including where they should inform, recommend, personalize, or actand where human judgment, customer consent, and controls must remain central., • Champion responsible, customer-centered AI by establishing clear success measures, evidence standards, human-in-the-loop controls, and appropriate risk and compliance engagement., • Partner across marketing, product, design, analytics, technology, legal, risk, and controls to align priorities, remove barriers, and deliver shared outcomes without direct authority., • Build an experimentation agenda that tests customer value, commercial impact, trust, operational feasibility, and scalability before broader rollout., • Use customer research, behavioral data, market intelligence, and competitive trends to identify unmet needs and inform strategic choices., • Create compelling executive narratives that simplify complex ideas, frame tradeoffs, secure decisions, and sustain momentum across senior stakeholders., • Define and report meaningful outcomes, including improvements in customer confidence, engagement, conversion, incremental account growth, and speed from insight to market., • Bachelor's degree in marketing, business, strategy, analytics, design, technology, or a related field., • 7+ years of experience leading digital strategy, customer experience, innovation, growth, or transformation initiatives., • Demonstrated experience turning ambiguous customer or business problems into a clear vision, strategic choices, a roadmap, and measurable outcomes., • Genuine, hands-on AI fluency beyond basic chat or content generation, with experience applying AI to real workflows, customer experiences, or decision processes., • Working understanding of agentic AI, including multi-step workflows, tool use, data and source grounding, autonomy boundaries, human approval points, and failure modes., • Practical judgment about when AI is ready to scale, when it requires additional controls or testing, and when a deterministic or human-led solution is more appropriate., • Proven ability to lead complex cross-functional initiatives and influence senior stakeholders without relying on formal authority., • Strong customer-centered and analytical problem-solving skills, with the ability to connect qualitative insight, behavioral data, and commercial outcomes., • Experience designing and scaling test-and-learn programs, new digital capabilities, or modernized customer journeys., • Excellent written and verbal communication skills, including the ability to translate technical concepts for non-technical audiences and create concise, executive-level presentations., • Comfort operating with ambiguity, making informed decisions with incomplete information, and adjusting direction as evidence changes. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction. We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

You will handle insurance and non-insurance inquiries across phone, email, text, chat and social channels, processing enrollments and claims under policy guidelines. Independence Pet Holdings, a multi-brand pet care group, seeks a Licensed Customer Care Agent for remote US evening shifts (12:00-8:30

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle shape how we work and grow as a team. This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner. You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent. You are the direct owner for each account's agents end-to-end, partnering with our Strategic Account Directors, Agent Strategy Managers and Forward Deployed Engineers to scale the agent in production and grow it into a core part of how the customer's company runs. It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder. If you have ever wanted to build the solution instead of hand off the recommendation, this role was designed for you. You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you. This is a senior individual contributor role. You are trusted to make high-stakes decisions independently and own outcomes, gaining leverage by directing forward deployed engineers and partner teams who own a share of the execution. • Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers., • Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion., • Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals., • Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap., • Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome., • Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments., • 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives. This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies., • A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it., • Strong technical acumen. You can understand and shape AI agent designs and hold your own in a technical conversation with both engineers and executives., • Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations., • Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it., • Fluent in Spanish., • A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience., • An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus., • Experience selling, deploying, or advising on enterprise software or transformation programs at the Fortune 500 level. $200K $285K + Offers Equity We proudly offer the following benefits for our full-time employees: • Medical, Dental, and Vision benefits for you and your family, • Life Insurance and Disability Benefits, • Retirement Plan (e.g., 401K, pension), • Parental Leave, • Fertility and family building benefits through Carrot, • Monthly stipend to support your wellness, lifestyle, and work-life balance, • Daily lunches and snacks in the office to keep you at your best, • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Job Description About the Role Brighton Health Plan Solutions (BHPS) is seeking an Eligibility Service Representative (ESR) who are experienced in understanding eligibility, communicating through various multi-channel features such as phone, chat and email, and following workflows to assist in issue resolution. BHPS shall serve as the client’s eligibility vendor and forward eligibility files to health plans, dental vendors and any other vendor the client utilizes. The ESR will confirm, identify and research matters as they relate to eligibility, changes to coverage and participation as well as support the Eligibility & Benefits team. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Primary Responsibilities • The ESR will be responsible for receiving and resolving caregiver inquiries., • Works with the Benefits Enrollment team to review and resolve any eligibility, hours or co-premium issues including follow-up outreach to caregivers Listen attentively to customer needs and concerns; demonstrate empathy and offer solutions., • Demonstrate strong customer service skills, attention to detail, research & analyzation and issue resolution., • Clarify customer requirements; probe for and confirm understanding of requirements or problem., • Agent will be responsible for managing caregiver requests within required turnaround time including conducting outreach to internal partners, engaging the support of the Team Leader and Supervisor as necessary., • Communicate effectively with individuals/teams to ensure high quality and timely expedition of customer requests., • Participate in activities designed to improve customer satisfaction and business performance., • Use decision-support tools to answer questions, where needed., • Ability to use critical thinking to solve complex problems and identify when to escalate to the appropriate department., • Performs call center functions including handling inbound calls and support projects as directed by the management., • Maintain broad knowledge of client requirements, procedures and key contacts., • Support projects and other departments in completing tasks when directed by management. Essential Qualifications • Bilingual in Russian/English or Korean/English., • Flexible availability for alternate schedules/hours, including shifts between 11AM and 9PM EST, Monday through Friday, with training from 9AM to 6PM., • Experience in high-volume enrollment and eligibility transactions, premium billing, and collections., • Knowledge of labor and commercial carrier enrollment procedures., • Prior high-volume call center experience., • General knowledge of HIPAA Confidentiality., • High School diploma or GED., • Remote work capability with internet access., • Basic computer skills, including Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)., • Strong investigative and time management skills., • Courteous and customer-service oriented., • Detail-oriented and dependable., • Effective communication through multiple channels (email, chat, voice)., • Preferred experience in enrollment/eligibility roles, especially in commercial and labor plans., • Previous multi-channel experience (voice, email, chat) is a plus., • Some college or business school education is advantageous. About At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all of your unique abilities. Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions. Come be a part of the Brightest Ideas in Healthcare™. Company Mission Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners. Company Vision Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways. DEI Purpose Statement At BHPS, we encourage all team members to bring your authentic selves to work with all of your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level. *We are an Equal Opportunity Employer Annual Salary Range: $43,000 - $50,000 The salary range and/or hourly rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of the posting of an advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable by law including but not limited to location, years of relevant experience, education, credentials, skills, budget and internal equity. Powered by JazzHR vc0Ti9scEy

Job Description About the Role Brighton Health Plan Solutions (BHPS) is seeking an Eligibility Service Representative (ESR) who are experienced in understanding eligibility, communicating through various multi-channel features such as phone, chat and email, and following workflows to assist in issue resolution. BHPS shall serve as the client’s eligibility vendor and forward eligibility files to health plans, dental vendors and any other vendor the client utilizes. The ESR will confirm, identify and research matters as they relate to eligibility, changes to coverage and participation as well as support the Eligibility & Benefits team. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Primary Responsibilities • The ESR will be responsible for receiving and resolving caregiver inquiries., • Works with the Benefits Enrollment team to review and resolve any eligibility, hours or co-premium issues including follow-up outreach to caregivers Listen attentively to customer needs and concerns; demonstrate empathy and offer solutions., • Demonstrate strong customer service skills, attention to detail, research & analyzation and issue resolution., • Clarify customer requirements; probe for and confirm understanding of requirements or problem., • Agent will be responsible for managing caregiver requests within required turnaround time including conducting outreach to internal partners, engaging the support of the Team Leader and Supervisor as necessary., • Communicate effectively with individuals/teams to ensure high quality and timely expedition of customer requests., • Participate in activities designed to improve customer satisfaction and business performance., • Use decision-support tools to answer questions, where needed., • Ability to use critical thinking to solve complex problems and identify when to escalate to the appropriate department., • Performs call center functions including handling inbound calls and support projects as directed by the management., • Maintain broad knowledge of client requirements, procedures and key contacts., • Support projects and other departments in completing tasks when directed by management. Essential Qualifications • Bilingual in Russian/English or Korean/English., • Flexible availability for alternate schedules/hours, including shifts between 11AM and 9PM EST, Monday through Friday, with training from 9AM to 6PM., • Experience in high-volume enrollment and eligibility transactions, premium billing, and collections., • Knowledge of labor and commercial carrier enrollment procedures., • Prior high-volume call center experience., • General knowledge of HIPAA Confidentiality., • High School diploma or GED., • Remote work capability with internet access., • Basic computer skills, including Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)., • Strong investigative and time management skills., • Courteous and customer-service oriented., • Detail-oriented and dependable., • Effective communication through multiple channels (email, chat, voice)., • Preferred experience in enrollment/eligibility roles, especially in commercial and labor plans., • Previous multi-channel experience (voice, email, chat) is a plus., • Some college or business school education is advantageous. About At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all of your unique abilities. Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions. Come be a part of the Brightest Ideas in Healthcare™. Company Mission Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners. Company Vision Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways. DEI Purpose Statement At BHPS, we encourage all team members to bring your authentic selves to work with all of your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level. *We are an Equal Opportunity Employer Annual Salary Range: $43,000 - $50,000 The salary range and/or hourly rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of the posting of an advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable by law including but not limited to location, years of relevant experience, education, credentials, skills, budget and internal equity. Powered by JazzHR 5vM0bMdczS

Job Description About the Role Brighton Health Plan Solutions (BHPS) is seeking an Eligibility Service Representative (ESR) who are experienced in understanding eligibility, communicating through various multi-channel features such as phone, chat and email, and following workflows to assist in issue resolution. BHPS shall serve as the client’s eligibility vendor and forward eligibility files to health plans, dental vendors and any other vendor the client utilizes. The ESR will confirm, identify and research matters as they relate to eligibility, changes to coverage and participation as well as support the Eligibility & Benefits team. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Primary Responsibilities • The ESR will be responsible for receiving and resolving caregiver inquiries., • Works with the Benefits Enrollment team to review and resolve any eligibility, hours or co-premium issues including follow-up outreach to caregivers Listen attentively to customer needs and concerns; demonstrate empathy and offer solutions., • Demonstrate strong customer service skills, attention to detail, research & analyzation and issue resolution., • Clarify customer requirements; probe for and confirm understanding of requirements or problem., • Agent will be responsible for managing caregiver requests within required turnaround time including conducting outreach to internal partners, engaging the support of the Team Leader and Supervisor as necessary., • Communicate effectively with individuals/teams to ensure high quality and timely expedition of customer requests., • Participate in activities designed to improve customer satisfaction and business performance., • Use decision-support tools to answer questions, where needed., • Ability to use critical thinking to solve complex problems and identify when to escalate to the appropriate department., • Performs call center functions including handling inbound calls and support projects as directed by the management., • Maintain broad knowledge of client requirements, procedures and key contacts., • Support projects and other departments in completing tasks when directed by management. Essential Qualifications • Bilingual in Russian/English or Korean/English., • Flexible availability for alternate schedules/hours, including shifts between 11AM and 9PM EST, Monday through Friday, with training from 9AM to 6PM., • Experience in high-volume enrollment and eligibility transactions, premium billing, and collections., • Knowledge of labor and commercial carrier enrollment procedures., • Prior high-volume call center experience., • General knowledge of HIPAA Confidentiality., • High School diploma or GED., • Remote work capability with internet access., • Basic computer skills, including Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)., • Strong investigative and time management skills., • Courteous and customer-service oriented., • Detail-oriented and dependable., • Effective communication through multiple channels (email, chat, voice)., • Preferred experience in enrollment/eligibility roles, especially in commercial and labor plans., • Previous multi-channel experience (voice, email, chat) is a plus., • Some college or business school education is advantageous. About At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all of your unique abilities. Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions. Come be a part of the Brightest Ideas in Healthcare™. Company Mission Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners. Company Vision Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways. DEI Purpose Statement At BHPS, we encourage all team members to bring your authentic selves to work with all of your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level. *We are an Equal Opportunity Employer Annual Salary Range: $43,000 - $50,000 The salary range and/or hourly rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of the posting of an advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable by law including but not limited to location, years of relevant experience, education, credentials, skills, budget and internal equity. Powered by JazzHR xirN2lkrlB

Job Description About the Role Brighton Health Plan Solutions (BHPS) is seeking an Eligibility Service Representative (ESR) who are experienced in understanding eligibility, communicating through various multi-channel features such as phone, chat and email, and following workflows to assist in issue resolution. BHPS shall serve as the client’s eligibility vendor and forward eligibility files to health plans, dental vendors and any other vendor the client utilizes. The ESR will confirm, identify and research matters as they relate to eligibility, changes to coverage and participation as well as support the Eligibility & Benefits team. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Primary Responsibilities • The ESR will be responsible for receiving and resolving caregiver inquiries., • Works with the Benefits Enrollment team to review and resolve any eligibility, hours or co-premium issues including follow-up outreach to caregivers Listen attentively to customer needs and concerns; demonstrate empathy and offer solutions., • Demonstrate strong customer service skills, attention to detail, research & analyzation and issue resolution., • Clarify customer requirements; probe for and confirm understanding of requirements or problem., • Agent will be responsible for managing caregiver requests within required turnaround time including conducting outreach to internal partners, engaging the support of the Team Leader and Supervisor as necessary., • Communicate effectively with individuals/teams to ensure high quality and timely expedition of customer requests., • Participate in activities designed to improve customer satisfaction and business performance., • Use decision-support tools to answer questions, where needed., • Ability to use critical thinking to solve complex problems and identify when to escalate to the appropriate department., • Performs call center functions including handling inbound calls and support projects as directed by the management., • Maintain broad knowledge of client requirements, procedures and key contacts., • Support projects and other departments in completing tasks when directed by management. Essential Qualifications • Bilingual in Russian/English or Korean/English., • Flexible availability for alternate schedules/hours, including shifts between 11AM and 9PM EST, Monday through Friday, with training from 9AM to 6PM., • Experience in high-volume enrollment and eligibility transactions, premium billing, and collections., • Knowledge of labor and commercial carrier enrollment procedures., • Prior high-volume call center experience., • General knowledge of HIPAA Confidentiality., • High School diploma or GED., • Remote work capability with internet access., • Basic computer skills, including Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)., • Strong investigative and time management skills., • Courteous and customer-service oriented., • Detail-oriented and dependable., • Effective communication through multiple channels (email, chat, voice)., • Preferred experience in enrollment/eligibility roles, especially in commercial and labor plans., • Previous multi-channel experience (voice, email, chat) is a plus., • Some college or business school education is advantageous. About At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all of your unique abilities. Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions. Come be a part of the Brightest Ideas in Healthcare™. Company Mission Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners. Company Vision Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways. DEI Purpose Statement At BHPS, we encourage all team members to bring your authentic selves to work with all of your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level. *We are an Equal Opportunity Employer Annual Salary Range: $43,000 - $50,000 The salary range and/or hourly rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of the posting of an advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable by law including but not limited to location, years of relevant experience, education, credentials, skills, budget and internal equity. Powered by JazzHR OfMmZosneO

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm.

We are a rapidly growing technology company specializing in point-of-sale payment processing and delivery integrations for locally owned brick-and-mortar stores.Our mission is to accelerate the transition from traditional electronic cash registers to powerful new point of .Our highly specialized sy

Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc. Independent Insurance Agent Starts Here. Independent insurance agents protect our customers by providing home, auto, business, life and health insurance policies to fit their indiv

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm.

We are a rapidly growing technology company specializing in point-of-sale payment processing and delivery integrations for locally owned brick-and-mortar stores.Our mission is to accelerate the transition from traditional electronic cash registers to powerful new point of .Our highly specialized sy

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm.