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Job Title: Senior AWS Connect Solutions Architect & Lead Developer Location: NY/NJ/CT Onsite -Hybrid/Remote Term: Contract Experience: 5–7 Years experience in Amazon Connect CX Transformation We are seeking a hands-on AWS Connect Architect to lead the technical migration of a large healthcare payer for chat and voice services migrating from Genesys/ LivePerson to Amazon Connect. This is a role requiring a candidate who can define high-level architecture, advise on migration best practices, provide innovative solutions and roll up their sleeves to build complex contact flows and integrations. Key Responsibilities • Architectural Leadership: Design and document the end-to-end migration strategy from to a unified AWS Connect environment for both Voice and Chat., • Requirements Engineering: Lead discovery sessions to translate legacy "must-have" features and identified "gaps" into AWS-native functional requirements, with a specific focus on Digital Chat workflows., • Hands-on Development: Build and optimize complex Contact Flows, Lex Bots (V2), and Lambda-based integrations to ensure a seamless member experience., • Migration Advisory: Serve as the Subject Matter Expert (SME) on CCaaS migration best practices, including cutover strategies, feature mapping, agent desktop integrations and AI desktop interventions ., • Stakeholder Engagement: Act as the primary technical point of contact for various stakeholders and partner vendors, ensuring the solution aligns with Healthcare compliance (HIPAA), compliance and other value-based care objectives., • Chat Specialization: Define the requirements for persistent chat, asynchronous messaging, chat to contextual agent handoffs within the AWS ecosystem. Required Skills & Qualifications • Experience: 5–7 years of professional experience in Contact Center technology, with at least 3 years of deep, hands-on experience specifically with Amazon Routing, Connect flows, Lex Bot development, Agent Assist features. Agent desktop integrations, • Migration Expertise: Proven track record of migrating large-scale enterprises from other CCaaS systems to AWS Connect. Technical Stack: • Expertise in AWS Connect Contact Flows, Lambda (Python or Node.js), and Amazon Lex., • Strong understanding of AWS ecosystem services: DynamoDB, Kinesis, S3, and CloudWatch., • Familiarity with CRM integrations (Salesforce Health Cloud or similar)., • Knowledge also on Genesys / LivePerson Chat is preferred Domain Knowledge: Previous experience in U.S. Healthcare (Provider/Payer) is highly preferred, including understanding HIPAA mandates and care coordination workflows. Soft Skills: Ability to consult with business leaders to gather requirements and then immediately translate those into technical execution.

Job Description • Oracle Fusion OCI GenAI Engineer, • Design build and deploy Generative AI use cases using Oracle Fusion AI Studio and OCI GenAI Services, • Evaluate customize and implement Oracle Embedded AI Generative AI and AI Agent Studio capabilities across GL AP FA RMC OAC and related modules, • Integrate AI capabilities into Oracle Financials workflows to enhance automation compliance and operational efficiency., • Implement prompt engineering model tuning evaluation pipelines and operational governance, • Lead solution design for embedded GenAI use cases supporting enterprise migrations across GL AP FA Master Data Reporting and downstream processes, • Utilize Oracle extensibility tools VBCS Redwood UI OIC BIP OTBI to build AIdriven extensions, • Ensure AI solutions adhere to security data privacy and compliance requirements SOX financial controls RBAC, • Collaborate with functional technical and business teams to identify and implement AI opportunities, • Create technical documentation design specs support processes and production runbooks, • 5 years of hands on Oracle Fusion ERP experience in GL AP FA, • 2 years of experience in AIML Generative AI Agentic AI or automation, • Expertise with Oracle Embedded AI AI Agent Studio Prompt Engineering, • Strong understanding of Fusion workflows data structures and extension frameworks, • Experience building AI driven solutions on OCI GenAI Data Science Functions API Gateway Vault, • Experience with Oracle Integration Cloud OIC, • Strong understanding of security models identity management IAM RBAC and compliance, • Strong problem-solving communication and solution design skills, • Ability to translate business needs into intelligent AI enabled process enhancements Preferred Qualifications • Experience with OAC Redwood UI or other Oracle extensibility frameworks, • Exposure to CICD pipelines automated testing and deployment processes, • Experience optimizing AI workloads for cost performance and security" Skills Mandatory Skills : OR - Oracle AI and Chat BOT, Oracle SaaS - Finance

Job Title: Senior AWS Connect Solutions Architect & Lead Developer Location: Hybrid - NY/NJ/CT Experience: 5–7 Years experience in Amazon Connect CX Transformation Role Objective- We are seeking a hands-on AWS Connect Architect to lead the technical migration of a large healthcare payer for chat and voice services migrating from Genesys/ LivePerson to Amazon Connect. This is a role requiring a candidate who can define high-level architecture, advise on migration best practices, provide innovative solutions and roll up their sleeves to build complex contact flows and integrations. Key Responsibilities • Architectural Leadership: Design and document the end-to-end migration strategy from to a unified AWS Connect environment for both Voice and Chat., • Requirements Engineering: Lead discovery sessions to translate legacy "must-have" features and identified "gaps" into AWS-native functional requirements, with a specific focus on Digital Chat workflows., • Hands-on Development: Build and optimize complex Contact Flows, Lex Bots (V2), and Lambda-based integrations to ensure a seamless member experience., • Migration Advisory: Serve as the Subject Matter Expert (SME) on CCaaS migration best practices, including cutover strategies, feature mapping, agent desktop integrations and AI desktop interventions ., • Stakeholder Engagement: Act as the primary technical point of contact for various stakeholders and partner vendors, ensuring the solution aligns with Healthcare compliance (HIPAA), compliance and other value-based care objectives., • Experience: 5–7 years of professional experience in Contact Center technology, with at least 3 years of deep, hands-on experience specifically with Amazon Routing, Connect flows, Lex Bot development, Agent Assist features. Agent desktop integrations, • Migration Expertise: Proven track record of migrating large-scale enterprises from other CCaaS systems to AWS Connect., • Technical Stack:, • Expertise in AWS Connect Contact Flows, Lambda (Python or Node.js), and Amazon Lex., • Strong understanding of AWS ecosystem services: DynamoDB, Kinesis, S3, and CloudWatch., • Familiarity with CRM integrations (Salesforce Health Cloud or similar)., • Knowledge also on Genesys / LivePerson Chat is preferred, • Domain Knowledge: Previous experience in U.S. Healthcare (Provider/Payer) is highly preferred, including understanding HIPAA mandates and care coordination workflows., • Soft Skills: Ability to consult with business leaders to gather requirements and then immediately translate those into technical execution.

Company Overview: Evolution Sports Group is a leading sports management company that specializes in providing top-notch hospitality services to sports events and tournaments worldwide. Knowledge of sports events and tournaments is a plus. Complimentary access to sports events and tournaments.

Chat Customer Representative - Remote.We are seeking a dedicated and empathetic chat support agent representative to join our team.The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat.As a representative, you will play a crucial role in en

This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc. Receives and addresses consumer inquiries, resolving non-clinical issues and complaints across VNS Health

Manage multiple live chat conversations simultaneously with speed and professionalism. Log and document all chat interactions accurately in our CRM system. Deliver a consistently positive and professional patient experience in every chat.

The Advertiser Experience Frameworks team owns the experience layer of the Ads Agent - the chat interface, advertiser-facing communications, feedback systems, and the frameworks and services that enable dozens of partner teams to integrate agent capabilities into their pages across the Amazon Ads Co

A financial services company is seeking a Customer Support Agent to provide support for clients managing their retirement plans. This role includes assisting customers via phone, email, and chat in a remote work environment. Ideal candidates should have strong communication skills and previous custo

Join to apply for the Customer Support Agent role at Invisible Expert Marketplace About The Role Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans. Job Overview We are looking for a customer-oriented support agent fluent in English. This role requires addressing customer inquiries via phone, email, and live chat, focused on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. While prior experience in retirement plans (401k, IRA, Profit Sharing Plans) is beneficial, it is not mandatory. Key Responsibilities • Provide prompt, accurate, and support via phone, email, and live chat, ensuring a positive experience for English speaking customers., • Assist with account activation, integration troubleshooting, and product-related inquiries., • Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans)., • Troubleshoot technical issues and escalate complex cases as needed., • Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions., • High school diploma or equivalent; a degree in Business, Finance, or IT is a plus., • Fluent in English, with strong verbal and written communication skills., • Previous customer service experience, ideally within technical support or financial services., • Familiarity with retirement plans or financial account management (401k, IRA) is advantageous., • Proficiency in Zendesk and Aircall is preferred., • Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment., • High attention to detail and ability to work both independently and as part of a remote team. 45-50 hours per week, 9-6pm US-ET. Must be able to work US-East Coast/New York Time Zone. Compensation is hourly at $5/hour. Employment type is Contract and workplace type is Remote. Seniority Level and Employment Details Seniority level: Entry Level. Employment type: Contract. Workplace type: Remote.

This role includes assisting customers via phone, email, and chat in a remote work environment. A financial services company is seeking a Customer Support Agent to provide support for clients managing their retirement plans. Ideal candidates should have strong communication skills and previous custo

Synthflow Ai Growth Engine Intern.Synthflow AI is an enterprise AI agent platform that unifies customer operations across voice, chat, and messaging.Our agents handle routine interactions at scale so teams can focus on high-value work.Over 20M hours of operations automated.Backed by Accel, Atlantic

Job Description Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers two core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, and Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product. Technical Support Engineer at Merge As a Technical Support Engineering Manager, you will lead and grow a team of Technical Support Engineers responsible for delivering world-class support to Merge customers and prospects. Your team will troubleshoot technical issues, guide customers through integrating Merge into their products, and act as a critical bridge between customers, engineering, and product teams. In this role, you'll combine technical expertise, operational leadership, and people management to ensure our customers have an exceptional experience when building on Merge. You will help scale our support function, build efficient support processes, and develop a high-performing team capable of solving complex technical problems. The ideal candidate has experience managing technical support or solutions engineering teams in a high-growth SaaS environment, a strong understanding of APIs and integrations, and a passion for building systems and teams that deliver outstanding customer outcomes. Your work will directly impact customer satisfaction, product quality, and the overall success of Merge's platform. Please note this is an in office role 5 days per week in either New York City or San Francisco. What will you be doing? • Provide top-tier support to customers via online chat, email, Slack/Teams and screen-share meetings., • Troubleshoot technical issues and drive creative solutions to customers in a timely manner., • Contribute to establishing and maintaining the integration of Merge into our customers' product, • Partner with Engineering, Product and Customer Success teams to resolve incidents and advocate for feature requests., • Create and maintain help center guides, runbooks, and internal notes to strengthen our knowledge base., • 5+ years of experience in technical support engineering, solutions engineering, or developer support roles., • 2+ years of experience managing or leading technical support or solutions teams., • Strong technical background with experience working with APIs, integrations, and debugging customer implementations., • Experience supporting technical products used by developers or product teams., • Excellent verbal and written communication skills., • Demonstrated ability to manage incidents, escalations, and cross-functional collaboration., • Strong operational mindset with experience building processes, documentation, or support tooling., • The cash compensation range for this role is $151,000-176,000, • Unlimited PTO + 10 company holidays, • Quality health, vision, and dental insurance, • 401K Plan, • $200 one-time home office stipend, • Free dinner when working past 7pm

Job Description:\n\nAbout Phaidra Phaidra is building the future of industrial automation. The world today is filled with static, monolithic infrastructure. Factories, power plants, buildings, etc. operate the same they've operated for decades — because the controls programming is hard-coded. Thousands of lines of rules and heuristics that define how the machines interact with each other. The result of all this hard-coding is that facilities are frozen in time, unable to adapt to their environment while their performance slowly degrades. Phaidra creates AI-powered control systems for the industrial sector, enabling industrial facilities to automatically learn and improve over time. Specifically:We use reinforcement learning algorithms to provide this intelligence, converting raw sensor data into high-value actions and decisions.We focus on industrial applications, which tend to be well-sensorized with measurable KPIs — perfect for reinforcement learning.We enable domain experts (our users) to configure the AI control systems (i.e. agents) without writing code. They define what they want their AI agents to do, and we do it for them. Our team has a track record of applying AI to some of the toughest problems. From achieving superhuman performance with DeepMind's AlphaGo, to reducing the energy required to cool Google's Data Centers by 40%, we deeply understand AI and how to apply it in production for massive impact. Phaidra's ability to achieve its mission is determined by our ability to work together — as defined by our core values: Transparency, Collaboration, Operational Excellence, Ownership, and Empathy. We seek individuals who embody these values, as they are instrumental in ensuring our team consistently delivers excellence and fosters an engaging and supportive culture Phaidra is based in the USA, but we are 100% remote with no physical office. We hire employees internationally with the help of our partner, OysterHR. Our team is currently located throughout the USA, Canada, UK, Sweden, Spain, Portugal, the Netherlands, Singapore, Australia, and India.The Opportunity At Phaidra, security is the bedrock of trust for our customers operating the world's most critical infrastructure. We are looking for a Senior Product Security Engineer to partner directly with our Agentic AI department. This team is at the forefront of our mission, building autonomous agents responsible for optimizing the operational fabric of AI factories. These agents don't just chat; they act. They make real-time decisions to optimize power usage, cooling efficiency, and hardware health, creating a more stable and efficient environment for massive-scale compute. This is a high-stakes environment where the integrity and security of AI-driven decisions are paramount. You will tackle the unique security challenges of deploying autonomous agents that interact directly with physical control systems. Security failures here don't just mean data leaks; they could mean operational downtime or physical degradation of critical hardware. We need a security expert who thrives working hand-in-hand with AI researchers and engineers. Your role is to embed security into the DNA of our Agentic platform, ensuring that as our agents learn and explore, they do so within unbreakable safety boundaries. We are seeking a team member located in the following areas: UK or US (central and eastern time preferred)ResponsibilitiesChampion Secure Agentic AI Development: Drive the adoption of Phaidra's Secure AI/ML Development Lifecycle (SAIDL) within the Agentic AI team. Adapt security practices to fit the iterative and experimental nature of Reinforcement Learning and agent development.Agentic Threat Modeling: Partner with researchers to model threats specific to autonomous agents. Beyond standard AI risks, you will analyze risks unique to agents, such as goal misalignment, reward hacking, infinite looping, and insecure tool execution (e.g., an agent executing a command that exceeds safety limits).Secure Agent Architecture & Safety Boundaries: Design secure-by-default architectures for autonomous agents. Crucially, this involves defining deterministic safety guardrails that sit between the probabilistic AI model and the physical hardware controls. Ensure "Zero Trust" applies to the agent—it should only have the minimum permissions needed to adjust specific parameters.Secure Agent Tools & Memory: Architect security controls for the "tools" the agent uses (APIs to read sensors or change settings) and the agent's long-term memory. Ensure the agent cannot be manipulated into using a tool to perform unauthorized actions or "poisoned" via its memory context.MLSecOps for RL Pipelines: Secure the training and simulation pipelines used for Reinforcement Learning. Ensure the integrity of the simulation environments (Digital Twins) used to train agents, preventing attackers from influencing agent behavior during the training phase.Adversarial Testing & Red Teaming: Lead AI Red Teaming exercises focused on behavioral manipulation. Can you trick the agent into making a suboptimal decision? Can you manipulate the observations the agent receives?Incident Preparedness: Develop incident response playbooks tailored for autonomous systems, focusing on "Kill Switches" and rapid rollback capabilities in the event of rogue agent behavior.Cross-Functional Partnership: Build strong relationships with the Agentic AI researchers, SREs, and Data Scientists. Act as an enabler who helps them deploy powerful agents safely, rather than a blocker.Key QualificationsAgentic AI & RL Security: Proven understanding of the security risks associated with Reinforcement Learning, Autonomous Agents, or automated decision-making systems.AI Partnership: Demonstrated experience working embedded with AI system developers and researchers. You understand the difference between "probabilistic" (AI) and "deterministic" (Code) and how to secure the bridge between them.Core Experience: 5+ years of work experience in product security, application security, or a closely related security engineering role.Safety Engineering Mindset: You understand that in physical systems, "Availability" and "Safety" often outrank "Confidentiality." You are familiar with concepts like fail-safes and human-in-the-loop controls.Technical Depth:Strong programming experience, ideally with Python (essential for ML/AI ecosystems) or Go.Familiarity with agent frameworks (e.g., LangChain, AutoGPT) or RL libraries (e.g., Ray RLLib).Proven experience securing Cloud infrastructure (GCP) and Kubernetes.Deep understanding of Authentication & Authorization (specifically non-human identities/workload identity).Advanced MLOps: Direct, hands-on experience securing MLOps tooling (e.g., Kubeflow, MLflow) and deep understanding of securing complex data and model-training pipelines.Preferred Skills & ExperienceIndustrial / OT Context: Experience working with systems that interface with the physical world (IoT, Robotics, ICS/OT). Understanding of the "IT/OT convergence."Formal Verification for AI: Experience using mathematical methods to prove that an AI model or agent will not violate specific safety constraints.Sim-to-Real Security: Experience securing simulation environments (Digital Twins) and managing the security risks of transferring policies from simulation to the real world.Protocol Fuzzing: Ability to test industrial protocols (e.g., Modbus, BACnet) for robustness against automated or adversarial inputs.AI Governance: Familiarity with emerging standards like the NIST AI RMF or ISO 42001.Critical Systems: Experience securing "closed loops" or control systems where latency and reliability are critical.Certifications: Relevant advanced certifications, such as GICSP (Global Industrial Cyber Security Professional), ISA/IEC 62443 Cybersecurity Expert, NVIDIA Agentic AI, OSEP (Offensive Security Experienced Penetration Tester), CISSP, or OSCP.Our StackAI/ML: PyTorch, TensorFlow, Ray (RL), LangChain, Gemini/OpenAI/Anthropic models.Languages: Python, Go.Infrastructure: Docker, Kubernetes, Terraform.Cloud: GCP (GKE, PubSub, BigTable)Onboarding In your first 30 days — (Foundation and AI Landscape Familiarization)Understand the Mission: Deep dive into "Building AI for AI Factories." Understand the specific physical parameters (power, cooling, airflow) our agents are optimizing.Build Trust: Sit with the Agentic AI researchers to understand their workflow. How do they train agents? How do they simulate environments?Initial Review: Conduct a high-level review of the current "Safety Layer" that sits between the Agent and the control systems. In your first 60 days — (Threat Modeling & Guardrails):Agent Threat Model: Lead a detailed threat modeling session for a specific Agentic workflow. Focus on the Interface between the Agent and the Physical Hardware.Guardrail Implementation: Propose and begin implementing technical controls (guardrails) that enforce deterministic safety rules, ensuring the AI cannot exceed operational limits regardless of its intent.Secure the Tools: Review the security of the internal APIs (Tools) that the agents use to sense and act on the environment. In your first 90 days — (Strategy & Automation):Reference Architecture: Publish a "Secure Agent Reference Architecture" for future agent development.Driving Initiatives: Drive the implementation of the secure reference architectures and remediation of key findings from the threat modeling exercises.Demonstrable Impact: Showcase measurable improvements in the security of the AI/ML pipeline (e.g., implementation of runtime monitoring for anomalous model behavior, reduction of AI-specific vulnerabilities).Strategic Contributions: Establish yourself as the key security partner and expert for the Agentic AI Department.General Interview Process All of our interviews are held via Google Meet, and an active camera connection is required.Meeting with People Operations team member (30 minutes)Meeting with Hiring Manager (30 minutes)Technical Interview with our Senior Product Security Engineer (60 minutes)Meeting with Agentic AI team member (45 minutes)Culture fit interview with Phaidra's co-founders (30 minutes)Base Salary US Residents:Tier 1 (Largest highest-cost metros): 146,200 USD - 199,600 USDTier 2 (Other major metros): 138,640 USD - 189,370 USDTier 3 (Mid-sized metro areas): 131,080 USD - 179,140 USDTier 4 (All other locations): 123,520 USD - 168,910 USD UK Residents:Tier 1 (London): 95,200 GBP - 142,000 GBPTier 2 (Manchester, Birmingham, Edinburgh, Bristol): 89,600 GBP - 134,400 GBPTier 3 (Other areas): 84,000 GPB - 126,000 GBP In addition to base salary, this position is eligible for equity. Final salary will be determined based on several factors, including a candidate's qualifications, skills, competencies, experience, expertise, education and location. In some cases, final compensation may fall outside the posted range. Salary ranges are regularly reviewed and may be adjusted in response to market trends. Benefits & PerksFast-paced, team-oriented environment where your work directly shapes the company's direction.We are a 100% remote company. Competitive compensation & meaningful equity.Outsized responsibilities & professional development.Training is foundational; functional, customer immersion, and development training.Medical, dental, and vision insurance (exact benefits vary by region).Unlimited paid time off, with a required minimum of 20 days per year.Paid parental leave (exact benefits vary by region).Flexible stipends to support your workspace, well-being, and continued professional development.Company MacBook. Please note: Not all of Phaidra's benefits and perks listed above apply to temporary employees such as interns.On being Remote We take a thoughtful and intentional approach to remote collaboration. Inspired by pioneers like GitLab, we embrace proven best practices to foster an exceptional remote work environment. Our culture is documentation-first, and we prioritize asynchronous communication to support focus and flexibility across time zones. While we value independence, we stay closely connected through tools like Slack and video conferencing. Weekly all-hands meetings help us align and build strong relationships, and we regularly host virtual team-building activities and social events to maintain a sense of camaraderie.Equal Opportunity Employment Phaidra is an Equal Opportunity Employer; employment with Phaidra is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. We welcome diversity and strive to maintain an inclusive environment for all employees. If you need assistance with completing the application process, please contact us at Notice Phaidra participates in E-Verify, an employment authorization database provided through the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA). As required by law, we will provide the SSA and, if necessary, the DHS, with information from each new employee's Form I-9 to confirm work authorization for those residing in the United States. Additional information about E-Verify can be found here. #LI-Remote To be considered for any position at Phaidra, you must submit an online application. This role will remain open until it is filled. Phaidra only hires individuals who are legally authorized to work in the specified location(s) above. We do not provide employment sponsorship. Candidates requiring visa sponsorship, either now or in the future, are not eligible for hire. WE DO NOT ACCEPT APPLICATIONS FROM RECRUITERS.

Job DescriptionAbout Clarion The hardest part of healthcare shouldn’t be getting an appointment. Today, medical staff drown in backlogs of calls, faxes, and scheduling requests. Patients struggle to get the right care at the right time, staff members burn out, and clinics lose billions in revenue. This isn’t a failure of care - it’s a failure of capacity. Clarion exists to solve this problem at scale. Our AI agents handle the patient journey from end-to-end; from scheduling and rescheduling appointments, to managing referrals and prescription refills. Our AI performs complex workflows with a human-like touch that patients love. We’ve raised $5.5M from Accel, Y Combinator, and Sequoia (Scout), along with founders from Ophelia, Medallion, and Counsel Health. We’re an in-person team based in New York City, moving quickly to ensure every patient gets the care they need. Why Join Us? * Solving a real-world challenge: We’re addressing a critical problem that affects millions of patients and providers daily. Our AI agents outperform human schedulers and restore the time needed to focus on patients. * Early-stage with strong market validation: We’ve seen 10x revenue growth in the last year alone. We handle millions of interactions for customers ranging from virtual care clinics to a $5B health insurance company. * Founding team: Our co-founders bring a deep understanding of the healthcare landscape. Our CEO is a Stanford/Harvard-trained physician and clinical ops leader (Two Chairs, Ophelia), and our CTO is an ex-Amazon Alexa engineer who led AI/ML teams at Salesforce. * Outsized early impact: You'll be joining at an early stage where your contributions shape our company's trajectory, processes, and culture, with significant influence on how we grow. * In-person collaboration advantage: We've built in-person since day one and maintain this as a strategic advantage. We move faster, build stronger bonds, and create a cohesive culture. What You'll Be Working On * Serving as the CEO's right hand to drive priority initiatives, track progress against goals, and identify operational bottlenecks * Managing our AI agent deployment pipeline from initial customer onboarding through ongoing optimization * Building and documenting scalable processes for customer implementation, quality assurance, and ongoing support * Creating dashboards to track key metrics across customer success, AI agent performance, and business operations * Managing vendor relationships and evaluating new tools to support our growing operations Requirements * 2-4 years of experience in consulting, investment banking, business operations, or high-growth startups * Clear communicator who builds trust easily with healthcare customers and team members * Experience managing projects from start to finish and coordinating across different areas * Good with numbers and able to spot trends that help guide business decisions * Excited to work in-person at our NYC office You are a good fit if * You're highly organized and can balance multiple strategic initiatives while maintaining a clear view of company priorities * You're proactive about identifying both risks and growth opportunities across the business * You're comfortable working in a fast-paced environment and can adapt your approach as company needs evolve * You're naturally curious about healthcare workflows and passionate about improving them with technology * You take ownership of outcomes and measure your success by company and customer metrics What we offer * Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development * Meaningful equity: Early employee stock options with significant ownership potential * Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches * Team culture: Quarterly retreats and monthly team events that build genuine connections in our close-knit NYC team * Impact at scale: Work that builds the infrastructure to help millions of patients access care Interview Process At each stage, we decide within 24hrs and update you shortly after: * First Chat (15min) [Virtual]: A casual conversation about the role and your experience to see if there's a good initial fit. * Experience Deep Dive (45min) [Virtual]: We'll explore your operational experience, how you've managed complex projects, and your approach to building scalable processes. * Team Day (Half-day) [In-Person]: Visit our New York office to meet with co-founders, team members, and potential collaborators. You'll work through operational scenarios, discuss strategy, and get a sense of our company culture and working environment. If you're ready to transform how millions of patients connect with their healthcare providers, we'd love to hear from you. Compensation Range: $100K - $150K

Job Description Enterprise Account Executive closes deals. This one builds a category. The Company Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users. We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good. We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes. We had a choice: protect what we built, or reinvent ourselves. We chose reinvention. In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai. The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted. The Product Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered. Why Enterprise Account Executive AI is reshaping how enterprises think about customer experience, and most of them don't fully understand what that means yet. That's the opportunity. You're not just selling software. You're showing companies what's possible when intelligence gets layered on top of every customer conversation they'll ever have. Sendbird is at an inflection point. We've spent a decade earning trust with 4,000+ enterprise brands. Now we're bringing them into the AI era with delight.ai. We need sellers who can challenge the way customers think, open doors that don't exist yet, and close deals that matter. The Role You'll own the full enterprise sales cycle, from self-sourced outbound to closed-won, targeting accounts in the Central and West Coast markets. This role is for someone who thrives with ownership, moves fast, and knows how to make a complex sale feel inevitable. You might be this person if: • You build your own pipeline and use AI to do it faster and smarter than anyone else., • You can walk into a room of skeptical enterprise stakeholders and leave them seeing a problem they didn't know they had., • You're as comfortable talking to a developer about API infrastructure as you are with a CFO about ROI., • Multi-threaded enterprise deals energize you rather than slow you down., • You obsess over your pipeline. 3x isn't enough, you want 5x, and you know exactly what's in it at any given moment., • You've closed high six- and seven-figure deals and can speak to exactly how you did it., • You bring energy and humor without sacrificing precision., • You debrief losses out loud, share what's working, and actively make the people around you better. You know how to read a room., • 5–8 years of technology sales experience with a proven track record of closing enterprise-level deals., • Demonstrated success in complex solution sales. High six- to seven-figure deal sizes, long cycles, multiple stakeholders., • An outbound-first mentality. You build your own pipeline and don't rely on inbound to hit quota., • Fluency using AI tools in your day-to-day workflow, from prospecting and account research to pipeline management and reporting., • Source, qualify, and close enterprise deals end-to-end. Outbound is your starting point, with AI-powered prospecting and enrichment as core parts of your process., • Build and maintain a 3–5x qualified pipeline with consistent, disciplined hygiene., • Challenge enterprise buyers, product, engineering, and CX leaders, to rethink how AI-powered conversations can transform their customer experience., • Navigate complex, multi-threaded sales processes across large organizations, aligning stakeholders at every level., • Bring a consultative lens to every deal. Understand the customer's business deeply before you ever pitch a solution., • Use AI to automate research, prep, and follow-up so your time stays focused on high-value selling activity., • Formal SaaS sales training from a competitive, high-performance environment., • Background at a top-tier professional services firm (investment banking, management consulting, or similar)., • Experience selling AI, Customer Support, or Customer Experience software., • Previous success selling to enterprise developer and product teams., • Familiarity with vertical industries like communities, live-streaming, on-demand, ecommerce, or gaming., • Hands-on experience with AI workflow tools such as Claude, Make, n8n, or similar platforms to automate and scale personal and team productivity. We take care of the people who build the future. Here's some of what you can expect when you join Sendbird. • Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents., • Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off., • $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more., • Parental leave for all new parents. Time to be present for the moments that matter most., • 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform., • HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses. For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $230,000 - $300,000 OTE . This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above. Flexible Work Policy We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position. What diversity and inclusion mean to us There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you. Why Sendbird We're not optimizing an existing market, we're defining a new one. Delight.ai sits at the intersection of a decade of conversation infrastructure and the AI moment that's reshaping every customer relationship on the planet. If you want to own a territory, build something real, and be part of a team that's moving with genuine urgency, this is the place.

Job Description The Live Chat Agent plays a crucial role in providing real-time support to customers by addressing billing, payment, product information, and technical issues. Working within a medium-sized team, agents handle customer inquiries through live chat during day and evening shifts. This role offers a clear growth path and the opportunity to develop valuable customer service skills. Responsibilities • Provide customer support via live chat, • Address billing, payment, product, and technical inquiries, • Escalate complex problems appropriately, • Manage multiple chats simultaneously Preferred Qualifications • Entry-level customer service experience, • High School Diploma or equivalent, • Familiarity with live chat software and CRM systems, • Strong typing speed and customer communication skills, • Effective problem-solving and conflict resolution abilities, • Proven multitasking capability

Job Description We are seeking a detail-oriented and reliable Online Booking Agent to support customers with reservations and general booking assistance. This is a remote opportunity ideal for individuals who are organized, responsive, and comfortable working with online systems. Key Responsibilities: • Assist customers with making and managing bookings through online platforms, • Provide accurate information regarding availability, pricing, and options, • Update and maintain booking records to ensure accuracy, • Respond to inquiries via email, chat, and messaging platforms, • Handle changes, cancellations, and follow-ups in a timely manner, • Strong communication and customer service skills, • Basic computer proficiency and ability to learn new systems quickly, • Reliable internet connection and access to a laptop or smartphone, • Strong attention to detail and organizational skills, • Flexible remote work environment, • Ongoing training and support, • Growth opportunities within a customer-focused team, • Performance-based earning potential

Job Description Company is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Company has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner's mindset, and stronger together—shape how we work and grow as a team. About the Voice Agent Team, Role, and Responsibilities The Voice Agent team builds the real-time systems that allow agents to carry natural conversations across our omnichannels (phone, web, mobile, etc). We work across speech understanding, audio streaming, synthesis quality, and the voice specific execution logic that enables timing, pacing, and responsive dialogue. Our systems must remain accurate, responsive, and stable at scale. Voice is one of the most technically challenging surfaces in conversational AI, and our small team owns this entire capability end-to-end. As a Senior Software Engineer focused on Voice Agent, you will design and improve the systems that power the company's live voice agents. You will work across streaming audio, transcription, synthesis, timing, and real-time orchestration. You will collaborate closely with Research to bring new models to production, with Infra to optimize performance, and with Product to unlock new conversational capabilities. • Build the real time voice runtime that powers natural customer conversations, • Improve speech understanding and synthesis quality while keeping latency low, • Design systems that manage timing, interruptions, and streaming audio reliably The Insights team builds the product surfaces that help companies understand the conversations their AI agents have with customers. We create tools that uncover customer intents, highlight gaps in agent behavior, analyze voice of customer patterns, and guide teams toward writing better AOPs and improving overall agent quality. The team owns products like Insights, Watchtower, Suggestions, and AskAI. We focus on clear explanations, intuitive visualizations, and workflows that allow users to understand and act on information quickly. This product area has a significant opportunity to shape how customers learn from their data and improve their agents. As a Senior Software Engineer on the Insights team, you will design and build the user facing tools that turn conversations into meaningful understanding. You will work across backend and frontend surfaces to deliver intuitive experiences that help CX teams, APMs, and product leaders diagnose issues, discover new intents, and understand customer sentiment. This role is ideal for engineers who love building polished product experiences supported by strong analytical logic. You will solve ambiguous product problems and work closely with design, PM, and Agent Engineering to define how insight generation should feel inside Company. • Build user-facing features that help teams understand customer intents, sentiment, and voice of customer signals, • Design intuitive visualizations and workflows that help APMs and CX teams write better AOPs and identify improvement opportunities, • Create tools that highlight gaps in agent behavior, explain performance issues, and surface actionable recommendations, • Build product experiences that make it simple to explore conversations and understand why agents behave the way they do The Agent Orchestration team builds the core execution layer that powers every agent interaction. This includes the systems responsible for coordinating model reasoning, evaluating agent behavior, and ensuring that agents behave reliably in real customer environments. We focus on correctness, reliability, and speed. Our work shapes how Company agents plan, decide, and take actions across millions of interactions. As a Senior Software Engineer on the Agent Orchestration team, you will design and build the systems that determine how agents operate under real world conditions. You will own complex distributed systems challenges and create foundations that help teams improve agent performance, reliability, and quality. You will have significant autonomy, direct impact, and the ability to shape the architecture behind one of the most advanced agent platforms in the world. • Build the execution engine that powers intelligent agents at scale, • Design systems that coordinate model reasoning and actions while staying fast and correct, • Improve reliability through better testing, observability, and safeguards, • 5+ years of experience building production systems, • Proficiency in Python or Typescript and comfort with asynchronous programming

Job DescriptionAbout Clarion The hardest part of healthcare shouldn’t be getting an appointment. Today, medical staff drown in backlogs of calls, faxes, and scheduling requests. Patients struggle to get the right care at the right time, staff members burn out, and clinics lose billions in revenue. This isn’t a failure of care - it’s a failure of capacity. Clarion exists to solve this problem at scale. Our AI agents handle the patient journey from end-to-end; from scheduling and rescheduling appointments, to managing referrals and prescription refills. Our AI performs complex workflows with a human-like touch that patients love. We’ve raised $5.5M from Accel, Y Combinator, and Sequoia (Scout), along with founders from Ophelia, Medallion, and Counsel Health. We’re an in-person team based in New York City, moving quickly to ensure every patient gets the care they need. Why Join Us? * Solving a real-world challenge: We’re addressing a critical problem that affects millions of patients and providers daily. Our AI agents outperform human schedulers and restore the time needed to focus on patients. * Early-stage with strong market validation: We’ve seen 10x revenue growth in the last year alone. We handle millions of interactions for customers ranging from virtual care clinics to a $5B health insurance company. * Founding team: Our co-founders bring a deep understanding of the healthcare landscape. Our CEO is a Stanford/Harvard-trained physician and clinical ops leader (Two Chairs, Ophelia), and our CTO is an ex-Amazon Alexa engineer who led AI/ML teams at Salesforce. * Outsized early impact: You'll be joining at an early stage where your contributions shape our company's trajectory, processes, and culture, with significant influence on how we grow. * In-person collaboration advantage: We've built in-person since day one and maintain this as a strategic advantage. We move faster, build stronger bonds, and create a cohesive culture. What You'll Be Working On * Build and ship: Write production code—building integrations, configuring AI agents, and implementing platform logic based on customer workflows and scheduling rules. * Own implementations end-to-end: Create and manage technical project plans from scoping through go-live. Coordinate internal resources, delegate workstreams, and drive timelines to completion. * Engineer our moat: Our competitive advantage is our ability to stay in the weeds with customers until the technology works. You will architect the high-leverage systems and playbooks that transform these complex implementations into a repeatable, scalable infrastructure. * Be the technical face to customers: Serve as primary POC for customer technical teams—leading discovery sessions, unblocking integration issues, and building trusted advisor relationships. * Optimize AI agents in production: Monitor agent performance at scale, diagnose failure modes, and iteratively refine behavior to improve accuracy, reliability, and patient experience over time. * Grow accounts: Drive expansion post-launch by deploying new features, identifying upsell opportunities, and proactively solving emerging pain points. * Shape the product: Translate field observations and customer feedback into actionable requirements that inform the product roadmap. Requirements * Technical foundation: 3+ years of engineering experience shipping production systems while working directly with customers. This is a hands-on coding role, not purely project management. * Project leadership: Track record of managing complex, multi-workstream technical projects and coordinating cross-functional resources to deliver on time. * Customer-facing presence: Experience as a primary technical POC—comfortable leading architecture discussions and building relationships with technical stakeholders. * Product intuition: Ability to synthesize customer needs into insights that bridge field reality and engineering priorities. Interesting Technical Challenges * AI agent tuning at scale: Configure voice agents for medical terminology and complex scheduling logic, then continuously refine as real-world edge cases emerge in production. * Workflow orchestration: Map and automate multi-step processes—scheduling, insurance verification, prescriptions, documentation—across diverse customer environments. * Personalization that scales: Deploy agents that adapt to each organization's unique protocols and terminology without requiring bespoke rebuilds for every customer. * Debugging AI in the wild: Diagnose agent failures across integrations and LLM behavior, then implement fixes that generalize across deployments. * Shape the product from the field: As the closest touchpoint to customers, identify patterns across deployments and translate insights into product requirements that drive the roadmap. What we offer * Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development * Meaningful equity: Early employee stock options with significant ownership potential * Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches * Team culture: Quarterly retreats and monthly team events that build genuine connections in our close-knit NYC team * Impact at scale: Work that builds the infrastructure to help millions of patients access care Interview Process At each stage, we decide within 24hrs and update you shortly after: * First Chat (15 min) [Virtual]: A casual conversation about the role and your experience to see if there's a good initial fit. * Applied Coding Exercise (1 hr) [Virtual]: Hands-on challenge for building and optimizing AI agents in healthcare. * Experience & Culture (30 min) [Virtual]: Deep dive into work style, culture fit, and previous experience. * Onsite (Half-day) [In-Person]: Visit our New York office to meet the team, explore our platform, and solve technical problems collaboratively. If you’re ready to be the customer champion that transforms healthcare communication, we’d love to hear from you. Compensation Range: $150K - $200K

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. About the Active Support Team: The Active Support team is transforming post-purchase experiences. Our mission is to resolve as many customer issues as possible instantly, without a live agent, while ensuring exceptional service when human support is needed. About the Role: As an Software Engineer II (Backend), you'll build 0-to-1 features for our AI-powered chatbot, creating step-by-step experiences that help customers resolve issues directly in chat using OpenAI and Claude. You'll own a key part of the customer journey; handling orders, ticket substitutions, and refunds, impacting millions of users worldwide. Location: Hybrid (3 days in office/2 days remote) – New York, NYWhat You'll Do • Build and scale intelligent systems from the ground up - building durable systems that power the entire support journey and shaping the future of automated customer support globally., • Create cutting-edge backend solutions powering millions of customer interactions worldwide., • Develop agentic AI that takes action on behalf of users, resolving issues faster and smarter., • Collaborate across Product and Data teams to launch innovative features that redefine the live event experience., • High Ownership: Engineers own problems end-to-end - from architecture to production health., • Exposure to AI-Driven User Experiences: hands-on experience building real-world products that integrate and present AI-powered functionality., • Collaborative Engineering Environment: work alongside software engineers of varying experience levels in a team that values thoughtful execution and shared ownership., • Software Engineer with around 2 - 3.5 years of experience building production software, with a strong emphasis on backend development with at least one backend programming language (Java, Python, Golang), • Experience owning services in production (monitoring, debugging, reliability), • Solid understanding of APIs, service architecture, and data modeling, • Experience designing and operating scalable distributed systems, • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. As a Senior Software Engineer, you'll redefine the post-purchase experience, building 0 to 1 proactive support flows that reduce customer anxiety and strengthen trust at critical moments. You'll transform our transactional email and SMS systems by centralizing infrastructure and improving how we communicate with millions of customers. In parallel, you'll modernize MyAccount, a high-traffic, high-impact surface, enabling faster iteration and better experiences across teams. This role sits at the intersection of product, platform, and customer experience. You won't just optimize existing flows; you'll define how customers experience StubHub after purchasing and building the systems that power it. About the Active Support Team: The Active Support team is transforming post-purchase experiences. Our mission is to resolve as many customer issues as possible instantly, without a live agent, while ensuring exceptional service when human support is needed. Location: Hybrid (3 days in office/2 days remote) – New York, NY What You'll Do: • Build 0 to 1 features for our AI-powered support experiences, helping customers resolve issues directly within chat, • Design step-by-step flows for complex scenarios (orders, replacements, refunds), • Own critical post-purchase experiences at scale, • Partner with Product, Design, and AI teams to iterate quickly, • Leverage OpenAI, Claude, and internal systems for reliable interactions, • Improve performance, scalability, and system reliability, • High ownership, high impact: own critical parts of the customer journey at global scale, • 0 to 1 problem space at massive scale: help define how AI transforms customer support, • Fast iteration: ship quickly, learn from real users, and continuously improve, • Product-driven collaboration: work closely with Product and Design with real influence on direction, • Modern tech, real challenges: build with AI, real-time systems, and distributed infrastructure, • Product & Front-End Craft, • Built and shipped high-quality, customer-facing experiences at scale, • Drove measurable improvements in key metrics (conversion, engagement, CSAT), • Strong product intuition for post-purchase and trust-critical moments, • Experience leveraging and evolving design systems, with a focus on performance and polish, • Able to turn ambiguity into simple, intuitive, and well-crafted user experiences, • Systems Thinking, • Work seamlessly across APIs, backend systems, and real-time data flows, • Proven ability to improve latency, reliability, and scalability at scale, • Think in systems across frontend, backend, and communications (email/SMS) to deliver cohesive, end-to-end experiences, • Impact Mindset, • Focused on outcomes, not output, • Track record of measurable impact, • Experience in metrics-driven, experiment-led environments, • Communicate results clearly with data, • Tech Stack, • We don't require specific technologies as great engineers can learn what they need quickly, • Backend experience with languages like Java, Go, or Python is valued, • Experience with modern front-end frameworks (React, React Native, Vue, Angular, Next.js), • Strong UI craft, design systems, and performance mindset, • JavaScript and TypeScript are used across the stack; we care more about what you've built than the tools you've used What We Offer:, • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed., • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options. The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. Salary Range$200,000—$250,000 USDAbout UsStubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. For California Residents: California Job Applicant Privacy Notice found hereWe are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Job Description Role Summary: We’re looking for a motivated Junior Amazon Connect Developer to join our team in building and supporting cloud-based contact center solutions. In this role, you’ll work closely with senior engineers and business teams to design, implement, and optimize scalable systems leveraging Amazon Connect and various AWS services. This is a great opportunity to gain hands-on experience in cloud development and customer engagement technologies. Key Responsibilities: * Contact Flow Development: * Design, develop, and maintain voice and chat contact flows in Amazon Connect. * Implement serverless functions using AWS Lambda (Node.js, Python, or Java). * Incorporate Amazon Lex for conversational chatbot functionality. * System Integration: * Connect Amazon Connect with internal systems and third-party tools using APIs, S3, DynamoDB, and API Gateway. * Support integrations with CRMs like Salesforce or ServiceNow. * Configuration & Optimization: * Set up routing profiles, queues, and agent hierarchies. * Analyze usage data and feedback to improve system performance and call flows. * Monitoring & Maintenance: * Use CloudWatch for logging, monitoring, and alerting. * Troubleshoot production issues and ensure platform reliability. * Documentation & Collaboration: * Maintain up-to-date documentation for all integrations and flows. * Work with QA, DevOps, and product teams to deliver high-quality solutions. Required Qualifications: * 1–3 years of experience in software development or cloud engineering. * Some hands-on exposure to Amazon Connect or similar contact center technologies. * Familiarity with AWS Lambda, Lex, S3, DynamoDB, and API Gateway. * Basic programming knowledge in Node.js, Python, or JavaScript/TypeScript. * Understanding of CI/CD pipelines, Git, and Infrastructure-as-Code (CloudFormation or CDK). * Strong analytical and communication skills. * Willingness to learn and receive training on Amazon Connect. Preferred Qualifications: * AWS Certified Developer or AWS Cloud Practitioner certification. * Experience with Salesforce Service Cloud Voice or similar CRM integrations. * Understanding of telephony, IVR, and ACD systems. * Familiarity with Agile/Scrum development environments.