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Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Professional role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in February, March and April, we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix Arizona office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Professional, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security. What you'll do: * Facilitate the member experience by answering phone calls, emails, and other requests from members. * Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. * Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. * Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. * Maintain required Property & Casualty (P&C) licenses and state registrations. * Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * High School Diploma or GED equivalent * Current ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed * 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience * Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: * US military experience through military service or a military spouse/domestic partner * Prior experience in a fast-paced contact center environment Training Schedule: Monday - Friday 8hr shift within the hours of 8:00 AM – 6:00 PM Local Time USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Compensation range: The hiring range for this position is: $46,370 - $50,029. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Licensed Property & Casualty Insurance Sales Agent - Hybrid Your potential has a place here with TTEC’s award-winning employment experience. As a Licensed Property & Casualty Insurance Sales Agent working hybrid as needed by the business, in Tempe, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Do you love pets and have a passion for helping pet parents make informed decisions? In this role, you’ll serve as a trusted advocate for pet insurance, combining empathy with consultative sales to guide customers toward coverage that fits their needs. Whether you’re educating, recommending solutions, or resolving questions with care, you’ll play a key role in delivering peace of mind to families and their pets. You’ll take a needs-based approach to every interaction… listening carefully, clearly explaining product features, benefits, and coverage options, and guiding customers step by step through the application and enrollment process. You’ll also identify opportunities to recommend additional or alternative solutions when appropriate, using thoughtful upselling and cross-selling to maximize value for the customer. During a Typical Day, You’ll • Initiate consultative sales calls to prospective and existing customers interested in pet insurance and offer products that fit their needs • Clearly explain coverage options, benefits, and key details so customers know exactly what they're choosing • Conduct needs assessments to identify suitable insurance plans and recommend additional or alternative coverage through upselling and cross‑selling when appropriate. • Guide customers through the application and enrollment process, ensuring information accuracy and regulatory compliance • Follow up with leads and customers and keep CRM records complete and current. • Remain informed about product offerings, industry developments, and regulatory changes to provide accurate information. What You Bring to the Role • Active Property and Casualty Producer License • 1–3 years in pet insurance, property and casualty insurance support and sales, or related roles • High school diploma or equivalent • Computer experience What You Can Expect • Business-to-Business hours with a Monday to Friday schedule so you can take your weekends back • Supportive of your career and professional development • Continuing education paid for by TTEC • An inclusive culture and community minded organization where giving back is encouraged and lifelong learning is a part of our culture • Base wage of $25 per hour plus performance bonus opportunities • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Hybrid role that offers the opportunity to work from home several days per week following training. All required equipment is provided; reliable internet access is needed Visit for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location : US-AZ-Tempe Job : Sales / Business Development

Job Description We are currently seeking a Website Technical Support and Retention Agent to join our team. As a Website Technical Support and Retention Agent, you will be responsible for providing technical support to our website users, resolving their issues, and retaining them as satisfied customers. Key Responsibilities: • Responding to technical and customer support inquiries from website users via email, phone, or chat, • Assisting customers with training related to the website, including but not limited to, login issues, payment processing, and product inquiries, • Ensuring customer satisfaction by providing excellent customer service and timely resolution of issues, • Proactively reaching out to customers who have shown signs of disengagement or dissatisfaction and working to retain them, • Keeping up to date with the latest website features and functionalities and providing relevant information to customers, • At least 2 years of experience in technical support, customer service, retention or sales, • Strong communication and interpersonal skills, • Excellent problem-solving and analytical skills, • Ability to work independently and as part of a team, • Good understanding of website functionalities, including but not limited to, user account management, payment processing, and product listings, • Familiarity with customer relationship management tools and ticketing systems eMerchantClub is celebrating our 25th year in business and specializes in building, maintaining, and supporting innovative websites. Over 500,000 small business owners have used eMerchantClub to create their own online business marketing and sell their products on the web, thanks to us. eMerchantClub uses Magento 2 for all of our websites to provide the greatest service to our customers and connects those websites to thousands of products that customers can sell online. Get excited because eMerchantClub is hiring. Our products are incredible, our customers are one of a kind and our employees are outstanding!About eMerchantClub:\r\n\r\neMerchantClub is celebrating our 25th year in business and specializes in building, maintaining, and supporting innovative websites. Over 500,000 small business owners have used eMerchantClub to create their own online business marketing and sell their products on the web, thanks to us. eMerchantClub uses Magento 2 for all of our websites to provide the greatest service to our customers and connects those websites to thousands of products that customers can sell online.\r\n\r\nGet excited because eMerchantClub is hiring. Our products are incredible, our customers are one of a kind and our employees are outstanding!

Earn revenue from day one. Certification is now paid! If you're patient, have retail customer service experience and looking for a fast paced, flexible gig consider a new Spanish bilingual educational support program on the Arise® Platform. This program needs customer-focused individuals to help support callers with ordering educational learning resources. Problem solvers are welcome-those who have the drive to support customers inquiries and ensure orders are received in a timely manner. This is a fast-paced, high-call-volume program currently available through the Arise® Platform. The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support, earning extra revenue while saving time and money on costs associated with working outside of the home. The Arise® Platform has various well-known clients available-including this opportunity with an educational support resources provider -and you could start earning in just a few weeks. What you will do as an Inbound Customer Support Representative: • Receive inbound calls from customers answering questions and resolving issues to the caller's satisfaction., • Deliver excellent service by actively listening and helping callers uncover the best solution., • Minimum of one year of consistent inbound call support experience in a customer-facing environment (within the past two years)., • Retail support experience is preferred but not required., • Quiet and secure workspace to manage a consistent flow of calls., • Wired internet connection with required speeds (ping <50 ms; download >25 Mbps; upload >10 Mbps; minimum 8GB RAM)., • High School diploma or equivalent., • Two or more years of experience in a customer-facing call center environment (preferably with an online bill pay service, financial institution, or technical support).

Develops and maintains customer relationships utilizing basic Customer Experience Strategy (CES) concepts; engages customers in a friendly and professional manner to build trust and respect; delivers the "Unexpected Discount Tire Experience".

Job Description Job description: About Nuvolant Nuvolant is a global IT services and solutions firm built to help organizations move faster without sacrificing scale. Founded by leaders with deep experience building high-growth technology companies and delivering complex enterprise infrastructure, we combine startup speed with enterprise execution. Our approach reflects a belief that the best outcomes come from pairing decisive action with future-proof architectures. Role Overview We are seeking a skilled Contact Center Engineer with 4–5 years of hands-on experience in designing, implementing, and supporting cloud-based contact center solutions, specifically Five9 VCC. The ideal candidate will have strong expertise in contact center architecture, cloud engineering, integrations, and production support. Experience working with large financial services clients and exposure to Google Dialogflow CX / Google Contact Center AI (CES) will be a strong advantage. Key Responsibilities 1. Contact Center Solution Design • Design end-to-end Five9 VCC contact center solutions aligned with business and compliance requirements., • Create high-level and low-level design documents (HLD/LLD)., • Architect IVR call flows, routing strategies, skills-based routing, and omnichannel configurations., • Design secure and scalable integrations with CRM systems, APIs, and backend platforms., • Ensure solutions meet high availability, disaster recovery, and resiliency standards. 2. Installation & Implementation • Lead deployment and configuration of Five9 VCC environments (Production, UAT, Dev)., • Configure campaigns (inbound/outbound/blended), skills, agents, queues, and routing rules., • Implement IVR scripts, call flows, and dialer configurations., • Support telephony setup including SIP trunking and PSTN integrations., • Coordinate with network, security, and infrastructure teams during implementation., • Perform system validation testing and go-live support. 3. Configuration & Administration • Configure Five9 modules including ACD, IVR, WFM, Reporting, and Call Recording., • Manage User provisioning, Roles, and Access controls., • Implement Call routing logic, Call recording rules, and Compliance configurations., • Monitor system performance and optimize routing and capacity planning., • Troubleshoot call quality, connectivity, and configuration-related issues. 4. Cloud Engineering • Design and manage cloud-based contact center architecture., • Integrate Five9 with cloud-native services and REST APIs., • Implement secure authentication (OAuth, SSO, SAML) integrations., • Ensure compliance with financial industry security standards (PCI, SOC2, etc.)., • Support cloud networking concepts including VPN, firewall rules, and load balancing. Google Dialogflow CX / Google Contact Center AI (CES) • Design and deploy conversational IVR/chatbot solutions using Dialogflow CX., • Build intent-based conversational flows and integrate with Five9 IVR., • Implement NLU/NLP capabilities for voice and chat automation., • Integrate Dialogflow with backend APIs and enterprise systems., • Experience working with large banking or financial services clients., • Familiarity with regulatory and compliance requirements (PCI-DSS, GDPR, etc.)., • Exposure to secure authentication, fraud detection, and identity verification workflows., • Understanding of high-availability and mission-critical contact center environments., • Five9 VCC (ACD, IVR, Dialer, Reporting), • SIP, VoIP, Telephony concepts, • REST APIs and system integrations, • Cloud platforms (AWS / GCP / Azure – preferred), • CRM integrations (Salesforce or similar), • SQL basics and reporting knowledge, • Strong analytical and troubleshooting skills, • Excellent stakeholder communication, • Ability to work in cross-functional global teams, • Documentation and design articulation capability, • Certifications in Five9 / Cloud platforms, • Google Cloud / Dialogflow certification Job Type: Contract Experience: • Five9: 4 years (Required), • AWS/GCP/Azure: 4 years (Required), • Telephony: 3 years (Required) Work Location: In person

Job Description About Carvana "We believe CVNA is in the early stages of becoming the next U.S. retail category killer." – Stephens Investment Bank, Analyst Report, Sept. 2024 "Growing a capital and labor intensive, industrial type asset at a 40% clip is unchartered territory…" – JP Morgan Chase, Analyst Report, Jan 2026 Building leading-edge technology has been at the core of Carvana's strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500, following only Amazon and Google. Today, we remain founder-led and as ambitious as ever. In 2024, we emerged as both the fastest-growing and most profitable automotive retailer in the US, thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more. Our technology teams build: • End-to-end ecommerce for buying and selling cars, including everything you see on Carvana.com and in our mobile apps., • AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform built for efficiency and quality at scale., • 360°ree; vehicle photography and interactive merchandising using cutting-edge computer vision and AI., • The most sophisticated self-service automotive lending platform in the world; a full fintech stack., • Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet, reaching 90% of US driveways., • Enterprise-grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow automation covering everything mechanical, electrical, and cosmetic. About the team and position Our Product team is at the center of that growth, and we are hiring. We are an AI-first technology organization that moves fast, operates with high ownership, and builds things that matter at scale. If you want to grow not just as a Product Manager but as a leader and business-builder, Carvana is the place for you. We are hiring Product Managers across several teams in Los Angeles and Phoenix, spanning mid-level and senior roles. While each team has its own focus area, we look for the same foundational qualities across all of them: strong product instincts, a data-driven mindset, an AI-first approach to work, and the drive to own outcomes end to end. The Teams Depending on your background and interests, you may be considered for one or more of the following teams: • Conversational AI: Own the roadmap and continuous improvement of Sebastian, our AI-powered conversational agent built on leading-edge LLMs that helps millions of customers research, buy, sell, and manage their vehicles., • Transactional Communications: Own the customer-facing communications ecosystem across email and SMS, delivering clear, empathetic, and timely messages throughout the car-buying journey at scale., • Nurture: Lead nurture communications on an AI-first team, guiding customers from early interest through purchase using machine learning, personalization, and experimentation across email, SMS, and push., • Sell to Carvana: Shape the end-to-end digital experience that enables customers to sell or trade in their vehicles. You'll own high-impact parts of the customer journey that directly drive vehicle acquisition and support company growth., • Engineering Horizontals - Identity, Experimentation & Data Platform: Own the foundational platforms that power customer trust, product innovation, and regulatory compliance, including authentication, consent management, data privacy APIs, and experimentation infrastructure, as well as the strategic shift in how Carvana consumes and governs data through enterprise adoption of Sigma, migration of legacy SQL Server assets to Snowflake, and ownership of the unit economics of the data platform. While responsibilities vary by team, all roles share a common set of expectations: • Drive the product roadmap and lead end-to-end product development informed by customer research, analytics, and business needs., • Partner cross-functionally with Engineering, Design, Data Science, Analytics, and business stakeholders to scope, prioritize, and ship high-impact initiatives., • Own experimentation and measurement, actively interpreting results and translating insights into continuous product improvements., • Apply AI tools as a core part of how you work, accelerating research, synthesis, prototyping, and day-to-day execution., • Write clear requirements, project briefs, and documentation to align stakeholders and enable effective engineering execution., • Use data to size opportunities, evaluate tradeoffs, and make decisions., • A bachelor's degree in STEM, Economics, Finance, Business, Design, or equivalent experience., • Two or more years of product, product analytics, or related experience for mid-level consideration; four or more years for senior-level consideration., • Outcome-oriented and data-driven decision making, backed by expertise in metrics, analytics, and tools such as SQL, Tableau, Looker, or Sigma., • An AI-first approach to product work, with hands-on experience using AI tools for research, analysis, prototyping, and day-to-day productivity., • Excellent written and verbal communication, organizational, and project management skills with strong attention to detail., • Ability to learn and absorb technical concepts and communicate them effectively to non-technical audiences., • Deep product experience at one or more highly successful and ideally high-growth companies., • Strong opinions about consumer products and a developed sense of product taste., • Experience with experiment design and interpretation., • A willingness to roll up your sleeves and do whatever it takes for the sake of the team and our customers., • A genuine passion for AI and its potential to transform product experiences, not just familiarity with the tools but a curiosity about where the technology is headed and how to apply it creatively., • Hands-on experience building or iterating on AI-driven products, including features powered by machine learning, LLMs, RAG, tool-calling, or agent frameworks., • Knowledge of data science best practices and the ability to collaborate closely with data scientists and ML engineers to shape model-informed product decisions., • Strong UX instincts and the ability to anticipate user needs and pain points, especially in AI-assisted or conversational experiences., • Experience with agile methodology and product strategy and roadmapping., • Familiarity with Snowflake, Sigma, Looker, or Tableau for independent data exploration., • Full-Time position with a competitive salary and Carvana stock compensation., • Medical, Dental, and Vision benefits., • 401K with company match., • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more., • A great wellness program to keep you healthy and happy both physically and mentally., • Access to opportunities to expand your skill set and share your knowledge with others across the organization. To be able to do your job at Carvana, there are some basic requirements we want to share with you. Legal stuff Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description Learn more about Carvana Apex for early career opportunities here: Accelerate Your Career! Explore the Engineering Apex application here. Before you proceed to the application, please prepare your 3–5 minute "Apex Pitch" video. Your video should be a short walkthrough of what led you to apply and how you went about solving a specific problem using technology. We don't expect high production value, we just want the real you. Please address these three areas: • The "Why": Why Carvana, and why join us at this specific moment?, • The Track: Why is Product Management the right fit for your skills?, • The Build: Walk us through an AI-driven project or solution you've personally built. It can be any project—personal, for school, an internship, etc., • Show us what you built and explain the thought-process behind specific decisions you made along the way., • Detail exactly how AI played a role in building it—planning, writing code, etc., • Use a screen-recording tool and walk us through your prompt creation, documentation, code, or other specific artifacts while you discuss. You can use any tool you like, but our favorites for tech demos allow us to see your face and your screen while you share: • Loom (Recommended): Great for "picture-in-picture" recordings of you and your screen., • Camtasia or Clipchamp: Best if you want to edit multiple takes together. About Us and the Apex Program Carvana is the fastest-growing used auto retailer in U.S. history. Our technology teams are the engine behind: • Next-Gen E-commerce: End-to-end platforms for buying and selling cars via Carvana.com and our mobile apps., • AI-Driven Support: Proprietary CRM and AI tools managing chat, email, SMS, and voice., • Computer Vision: 360°ree; photography and interactive merchandising using cutting-edge AI., • Advanced Fintech: The world's most sophisticated, self-service automotive lending platform., • Logistics & Robotics: Managing a nationwide fleet and enterprise-grade automation for the largest reconditioning facilities in the US. You will work closely with engineering, design, and analytics teams to scope projects, write requirements, and continually improve the customer experience. • Total Ownership: You'll start with bite-sized tactical tasks and move toward strategic leadership—handling requirements drafting, feature prioritization, and impact assessments., • AI Integration: Drive the roadmap to help customers research, buy, sell, and own vehicles., • Data-Driven Insights: Conduct ad hoc analytical deep dives using SQL, CosmosDB, or Splunk to glean insights and surface them to the broader org., • Experience: 0–3 years of experience, ideally in product, analytics, or a related discipline., • Technical Foundation: Working familiarity with LLM product mechanics (e.g., prompting, grounding, and safety concepts) and data tools such as SQL, Tableau, or Sigma. Exposure to RAG architectures, tool-calling, or agent-based frameworks, • Product Instincts: A strong eye for intuitive, delightful UX and a genuine curiosity about consumer web and mobile products. Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

As a Live Chat Support Agent, you will be responsible for providing real-time support to our clients and their customers through our live chat platform. About the job Live Chat Support Agent. Position: Live Chat Support Agent.

Job DescriptionJob Title: Call Center Agent Location:Phoenix, AZ Job Type: Full-Time Job Summary We are seeking a dedicated and dynamic Call Center Agent to join our growing team. In this role, you will be the first point of contact for our valued customers, providing exceptional service to address their inquiries and resolve issues effectively. As a Call Center Agent, you will engage with customers through various channels, including phone calls, email, and chat, ensuring they receive timely assistance and information. Key Responsibilities • Handle incoming customer inquiries via phone, email, and chat in a professional manner., • Provide accurate information regarding products, services, and policies to customers., • Resolve customer issues by identifying the problem and implementing effective solutions promptly., • Document all customer interactions meticulously for quality assurance and follow-up., • Maintain knowledge of the company's products and services to provide informed assistance., • Achieve performance metrics related to call handling, customer satisfaction, and resolution rate.Qualifications, • High school diploma or equivalent; additional education or certifications in customer service is a plus., • Proven experience in a call center or customer service role., • Excellent verbal and written communication skills., • Strong problem-solving abilities and attention to detail., • Ability to work in a fast-paced environment and handle multiple tasks simultaneously., • Proficient in using computer systems and customer relationship management (CRM) software.

Job Description Summary: As a Customer Service Agent, you’ll be part of Harbour’s dedicated Customer Experience team, supporting our web, store, and trade clients nationwide. You’ll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring every interaction reflects Harbour’s brand promise of exceptional care. You’ll work closely with the Customer Service Lead and Director of Customer Experience to deliver outstanding service, uphold Harbour’s standards, and identify opportunities to improve processes and elevate the customer journey. Responsibilities: • Provide responsive, empathetic, and accurate support to web, store, and trade clients via phone, email, and live chat., • Manage customer inquiries related to orders, deliveries, product information, returns, and trade account support., • Resolve issues efficiently while maintaining Harbour’s tone, professionalism, and brand values., • Accurately document customer interactions in NetSuite and Hiver, ensuring records are complete and up to date., • Collaborate with internal teams (logistics, warehouse, retail, e-commerce, and finance) to track, resolve, and communicate updates., • Escalate complex or high-priority issues to the Customer Service Lead when appropriate., • Support process improvements and share insights that enhance the customer experience., • Maintain up-to-date product and brand knowledge to offer thoughtful, informed assistance., • Contribute to a positive team culture built on collaboration, care, and customer focus.Qualifications:, • 1–3 years of customer service experience in retail, e-commerce, or trade/wholesale environments., • Strong written and verbal communication skills., • Empathy, patience, and sound problem-solving abilities., • Proficiency with NetSuite, Hiver, and Shopify (or similar systems)., • Excellent attention to detail and data accuracy., • Ability to multitask and prioritize effectively in a fast-paced environment., • A proactive, team-oriented attitude and genuine passion for helping customers., • Experience in Business, Communications, or related field., • Experience supporting trade or wholesale accounts., • Familiarity with omni-channel retail operations., • Flexibility to work weekends or extended hours during peak sales periods.Performance Metrics/KPI's, • Customer Satisfaction (CSAT) and response time., • First Contact Resolution rate., • Accuracy and quality of customer documentation., • Collaboration and communication with internal teams. We are fully vertically integrated, designing and manufacturing our collections in-house to ensure exceptional quality, performance, and attention to detail. Harbour blends refined design with durable, sustainably sourced materials to create products that elevate outdoor living across residential, hospitality, and commercial spaces worldwide. Powered by JazzHR yzD2VDlQPA

Job Description Position Overview About Fetch At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day. Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness. About the Industry The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care. P&C License Preferred We are currently seeking a Pet Insurance Sales Associate to join our amazing team at the Arizona Humane Society in Phoenix, AZ. Successful candidates will be goal-oriented, focused on converting opportunities into sales, while delighting customers. You are someone that has a passion for furry friends and wants to help their human companions understand the value of protecting them with the most comprehensive pet insurance available. You will have a customer-first mindset, listening to the customer’s needs and working with them to create the best outcome. REQUIREMENTS • Representing Fetch as a confident, friendly, trusted advisor to sell pet insurance policies to prospective pet parents at our partner location in the Phoenix area, • Communicating competitive advantages of Fetch; demonstrating a deep understanding of Fetch and competitor pet health insurance products, • Turning prospects into loyal clients, raving fans, and repeat customers, • Accurately recording prospect and customer information in Fetch CRM, • Establishing productive, professional relationships with key personnel at our partner locations to assist in meeting performance objectives and partner expectations monthly, • Proactively assessing partner needs on an ongoing basis through onsite focus and follow-up meetings, • Collaborating with leadership to identify opportunities for new business, • Communicating with your peers via chat to identify challenges and successes, • Virtually attending monthly company meetings or check-ins as required, • Managing expense budget and submitting completed reports monthly, • Managing all administrative tasks and responsibilities relative to the partnership, • Living up to Fetch’s commitment to continuously exceed customer expectations SKILLS • Ability to structure your work week during peak hours a must (Friday-Sunday) when it is most lucrative for the agent, • Active Property & Casualty (P&C) license or willing to obtain a P&C license at the expense of the Company within 30 days of employment (subject to state requirements), • Proven self-starter with 3-5 years of in an animal care role, • Energized by being an industry pioneer, • Passion for prospecting new sales opportunities on a daily basis (must enjoy speaking with people face to face), • Familiar with animal health or animal welfare a plus, but not required, • Ability to think and act independently within a fast-paced sales cycle, • Proven success in building relationships using a consultative, solution-focused approach, • Demonstrated customer service skills and the ability to understand Fetch's customers’ needs, • Must be willing to travel to various industry events as required, • Excellent verbal, interpersonal and written communication skills, • Excellent team player; proven ability to apply innovative ideas and critical thinking Professional Traits that are not unique to this position, but necessary for Fetch employees: • Exhibits excellent business judgment, • Positive attitude, • Sets the bar high for team standards, • Is action and results-oriented and self-reliant Compensation • The pay range for this position is $55,000 - $95,000+ on a full-time basis, • Along with base salary, your position may qualify for additional bonuses, • This position is eligible for the Company’s bonus plan(s) Benefits & Perks At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below. • Comprehensive Medical, dental, and vision plan for you and your family, • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available, • Highly competitive 401(k) matching, • Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days, • Paid company (9) holidays, including (1) floating holiday, • Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year, • Educational Assistance Program, • Fetch Discount Perks Program, • Volunteering - earn up to 8 hours per calendar year at nonprofit organizations, • NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible, • Employee Referral Incentive, • Tuition Assistance, • Commuter Benefits, • Employee Assistance Program (EAP) Recruiting Fraud Alert At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers. EEO Statement Fetch is proud to be an equal opportunity employer. We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process. If you need assistance or an accommodation to apply, please contact us at Read our Privacy Notice for California Residents Recruiting Fraud Alert At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers. EEO Statement Fetch is proud to be an equal opportunity employer. We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process. If you need assistance or an accommodation to apply, please contact us at Read our Privacy Notice for California Residents

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There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm.

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm.

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm.

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