Senior Executive Assistant
3 days ago
Phoenix
The Senior Executive Assistant (SEA) provides high-level administrative support to the company's president, ensuring seamless day-to-day operations and strategic coordination. This role also includes supervisory responsibilities over the Office Coordinator, ensuring the smooth functioning of office operations. The SEA acts as a trusted gatekeeper, liaison, and project manager, balancing executive support with office oversight and personal assistant duties. Executive Business Support • Develops a deep understanding of current sales programs and business activities where the President is involved, to pre-emptively draft responses to incoming emails., • Develops basic knowledge of vendor and customer contacts, to understand priority emails, responses, and telephone calls., • Develop an understanding of financials relating to business development, and review and track the data provided for accuracy., • Provides leadership to build relationships crucial to the organization's success and manages a variety of special projects for the President, some of which may have organizational impact., • Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the President's ability to effectively lead the company., • Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures., • Researches, prioritizes, and follows up on incoming issues and concerns addressed to the President, including those of a sensitive or confidential nature. Determines appropriate course of action, referral, or response., • Provides a bridge for smooth communication between the President and internal departments; demonstrating leadership to maintain credibility, trust, and support with senior management staff., • Works closely and effectively with the President to keep him well informed of upcoming commitments and responsibilities, following up appropriately. Acts as a "barometer," having a pulse for the issues taking place in the environment and keeping the President updated. Executive Administrative Support: • Assists the President with daily administrative duties and completes a broad variety of administrative tasks that include managing an active & complex calendar of appointments, composing detailed correspondence, and compiling documents for in-office and travel-related meetings., • Books flights, hotels, and rental cars based on the needs specified by the President, • Plans, coordinates, and ensures the President's schedule is followed and respected. Provides "gatekeeper" and "gateway" role, creating win-win situations for direct access to the President's time, • Handles confidential information with discretion and professionalism, both for professional and personal topics of the President, • Submits monthly expense reports for self and the President, • Coordinates in-office meetings and events alongside HR/IT, • Attends meetings, takes detailed notes (minutes) for meeting recaps, drafts as emails for President to send; follows up on action items until completion, • Including recurring, internal meetings, • Hosts in-office meetings for the President according to company policy/protocols, • Manages inboxes of self and the President, alerting the President of anything urgent and assists with drafting replies, • Supports cross-departmental projects (with Project Managers, Logistics Managers, Marketing, HR, IT, Accounting, etc) with effective communication, preparation and editing of business correspondence, reports, presentations, and other documents, • Coordinates samples (receiving and sending) for the President’s accounts alongside the Project Management and Sample Coordination teams, • Creates FedEx mail labels (or similar) for packages the President sends, coordinates sending and receiving Personal Assistant Duties: • Assist with personal scheduling, errands, and travel logistics occasionally, • Coordinate personal appointments as needed, • Manage household or personal service providers when applicable, • Ensure the President’s preferences and priorities are reflected in all arrangements, • Maintains confidentiality and privacy of these duties in the office/professional environments Office Oversight & Team Leadership: • Supervises and mentors the Office Coordinator, providing guidance and performance feedback, • Oversees general office operations including supplies, vendor management, and facilities coordination, • Ensures a professional and welcoming office environment and upholds the policies and protocols in the Employee Handbook, • Collaborates with HR, IT, and other departments to support office needs Project & Event Coordination: • Leads or supports special projects and company events, • Delegates tasks to support team for proper execution of events, • Tracks deadlines, budgets, and deliverables for executive initiatives, • Coordinates logistics for board meetings, leadership offsites, and company-wide communications Experience & Education: • Bachelor’s degree or equivalent experience, • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail, • One to ten years providing support for upper-level management, • Prior experience supervising staff Skills & Abilities: • Excellent writing, editing, grammatical, organizational, and research skills, • Proficiency in Microsoft Office Suite/Windows, including MS Word, Outlook, EXCEL, PowerPoint, and other calendar management tools, • Strong retention and recall, • Ability to run costing models and understand margins, percentages, • Ability to conduct research and present data in a succinct and well-written manner, • Ability to work independently and with professional discretion, • Impeccable attention to detail and accuracy, • Excellent management, time-management, and problem-solving skills, • Demonstrated proactive approaches to problem-solving with strong decision-making capability, • Highly resourceful team-player, with the ability to also be extremely effective independently, • Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response, • Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment, • Forward looking thinker, who actively seeks opportunities and proposes solutions, • “Person first” mentality, • Ability to anticipate needs and proactively solve problems