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Job Description POSITION DESCRIPTION Position: Mission Support Coordinator Department: Office of the Archbishop-COO Reports To: Director of Strategic Projects Classification: Non-Exempt General Description The Mission Support Coordinator serves as a main point of contact for inquiries from RCAN parish, school, and public inquirers, ensuring timely, accurate, and effective service. This role requires a detail-oriented, customer-focused professional who can manage multiple responsibilities in a fast-paced environment while supporting a high standard of service. Specific Duties/Responsibilities The following specific responsibilities are representative of the duties required in this position. They may be unilaterally but reasonably changed based on the working environment and departmental needs. • Monitor all submissions and inquiries received through the Contact Us page on rcan.org, including email and telephone inquiries., • Use the RCAN Regional Hub (Microsoft Dynamics 365 CRM) system to create, manage, and track cases; maintain accurate and current records; and assign or escalate cases as needed to ensure timely resolution., • Provide excellent customer service to RCAN entities and external customers by prioritizing inquiries and resolving issues promptly and efficiently., • Maintain accurate records of case progress and resolution, ensuring data integrity in the Regional Hub system., • Communicate effectively with internal and external customers via phone, email, and other channels, maintaining a professional and courteous demeanor., • Collaborate with internal teams and departments to ensure efficient issue resolution., • Assist with training support for licensed Regional Hub users., • Maintain an understanding of RCAN policies and procedures to provide accurate information to customers., • Identify opportunities for process improvements and contribute to the development of best practices., • Other duties as assigned. Qualifications/Skills • Knowledge of the Roman Catholic Church, including its structure, protocols, and terminology., • Prior experience in customer service or a similar service-oriented role., • Strong written and verbal communication skills., • Strong attention to detail and organizational skills., • Ability to manage multiple priorities and work effectively in a fast-paced environment., • Ability to work under pressure and handle potentially difficult or sensitive issues in a professional manner., • Demonstrated active listening, empathy, and patience in responding to customer inquiries and concerns., • Conflict resolution skills and the ability to manage difficult conversations professionally. Education and/or Experience (Preferred) • High school diploma required; associate or bachelor's degree preferred., • 2-5 years of experience in customer service, operations, or a related field., • Microsoft Office 365 proficiency (Outlook, Teams, Excel, Word, PowerPoint)., • Experience with Microsoft Dynamics 365 CRM or similar customer relationship management software a plus., • Bilingual (Spanish) a plus, with preference given to conversational or fluent proficiency. Physical Demands The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Rev. 06/2025 Monday - Friday, 8:45 AM - 4:45 PM 35 hours weekly, BENEFITS: A) Health Insurance B) Dental Insurance C) Life Insurance D) Pension E) Disability and F) Voluntary 403b Plan

Details at a glance • On-Site Location, Montclair, NJ, • Full-Time, • 4-Year Degree Required, Master’s Degree Preferred About JAZZ HOUSE KiDS Now celebrating its 25th anniversary, JAZZ HOUSE KiDS has built one of the country’s most influential ecosystems for jazz education, youth development, and community building. The organization stands at a pivotal moment of growth, expanding impact, and new opportunities. From launching JAZZ HOUSE NYC in Lower Manhattan in partnership with Trinity Church NYC five years ago, to record-breaking growth in music education programs at our Montclair headquarters, to producing the region’s largest outdoor jazz festival, the MONTCLAIR JAZZ FESTIVAL, and advancing student success through our JAZZ HOUSE Music Scholars program in public schools across New Jersey and New York City, our reach and impact continue to grow. As we prepare to open our new JAZZ HOUSE Arts + Education Center, we are creating a permanent home for artistic excellence, education, performance, and community engagement, expanding opportunities for the next generation. Every day, we fulfill our mission of developing the next generation of community leaders and global citizens through jazz. Our Mission JAZZ HOUSE KiDS brings together young artists, world-class instruction, and vibrant communities under one roof—creating a home where collaboration, leadership, and community thrive. We guarantee access regardless of background or circumstance, nurture learning from first note to advanced artistry, support career development from classroom to professional stage, and build communities where jazz connects generations. We are an instrument for change. Position Overview JAZZ HOUSE KiDS is entering a new chapter of growth and expansion, with an annual operating budget of approximately $5 - $7 million and plans to expand its educational programs, performances, community impact, and multi-site operations, including its new Arts + Education Center. The organization seeks an accomplished, entrepreneurial, and highly hands-on Vice President of Finance to serve as its senior financial leader and help guide this next phase of growth. Reporting directly to the President + Founder, the VP of Finance is a key member of the executive leadership team and works closely with the Vice President of Operations + Administration, department leaders, and the Board of Directors. This is a true roll-up-your-sleeves executive role: in addition to developing financial strategy and advising leadership, the VP is deeply involved in day-to-day financial operations, including reporting, cash flow, payroll, reconciliations, budgeting, forecasting, audit support, and financial systems. The VP oversees accounting, treasury, financial reporting, accounts payable and receivable, grant compliance, internal controls, and financial planning, while providing financial leadership for signature programs, including the award-winning MONTCLAIR JAZZ FESTIVAL. With two direct reports and responsibility for the organization's external accounting partner and other financial service providers, the VP will strengthen financial infrastructure, improve reporting, implement scalable systems, and build a finance function capable of supporting continued growth. The ideal candidate is equally comfortable advising the President and Board, developing sophisticated financial models, and personally completing the accounting work necessary to ensure accurate and reliable financial management in a fast-paced, entrepreneurial nonprofit environment. Primary Responsibilities Financial Leadership, Planning + Strategy • Financial Strategy + Planning: Serve as the senior financial advisor to the President + Founder, leading annual operating and capital budgeting, rolling forecasts, and long-term financial planning in support of organizational priorities and sustainability., • Financial Analysis + Reporting: Analyze financial performance, budget-to-actual variances, and key trends, and provide clear financial reports, dashboards, and KPIs to support decision-making., • Executive + Board Support: Provide financial analysis, recommendations, and decision support to the President + Founder, executive leadership, Finance Committee, and Board of Trustees, including business planning, negotiations, and special initiatives., • Program + Department Planning: Partner with Development, Arts, Operations, and program leaders to develop financially sustainable plans and assess the financial impact of new initiatives, partnerships, and investments., • Team + Cross-Departmental Leadership: Lead and develop finance staff while fostering strong collaboration across departments and a culture of accountability and continuous improvement., • Systems + Process Improvement: Strengthen financial systems, reporting capabilities, and operational processes through technology, automation, and streamlined workflows. Accounting + Financial Operations • Accounting Oversight: Oversee all accounting operations in accordance with GAAP and nonprofit accounting standards, including the general ledger, chart of accounts, journal entries, accruals, fixed assets, and reconciliations., • Financial Close + Reporting: Manage monthly and annual financial close processes, ensuring timely, accurate financial reporting and complete supporting documentation., • Accounts Payable + Receivable: Oversee accounts payable and receivable, ensuring timely billing, collection, and accurate recording of organizational revenue across partnerships, grants and contracts, tuition and program fees, sponsorships, performances, and other earned revenue., • Payroll + Budget Management: Oversee bi-weekly payroll, payroll tax compliance, benefits deductions, and reconciliations; monitor departmental spending to ensure expenditures align with approved budgets and organizational policies. Cash Flow + Treasury Management • Cash Flow + Liquidity: Develop rolling cash flow forecasts and monitor daily cash positions and bank reconciliations to ensure adequate liquidity and support informed financial decision-making., • Cash + Investment Management: Strategically manage operating, reserve, set-aside, and money market accounts to optimize interest earnings while maintaining sufficient operating cash., • Restricted Funds + Working Capital: Monitor unrestricted, self-restricted, and donor-restricted funds and provide proactive recommendations regarding cash management, working capital, and the use of restricted resources., • Banking + Debt Management: Manage banking relationships and electronic banking activity, including organizational debt, corporate credit cards, and lines of credit., • Signature Programs: Oversee the financial management of signature programs and events, ensuring revenues, expenses, and cash flow remain aligned with organizational goals. Compliance + Audit + Internal Controls • Audit + Regulatory Compliance: Lead the annual independent audit and coordinate IRS Form 990, ST-50 Sales & Use Tax, NJ DCA Charities Registration, and other required filings., • Internal Controls + Financial Policies: Develop and maintain effective internal controls, accounting policies, and financial procedures that promote accuracy, accountability, and compliance., • Grant + Contract Compliance: Monitor compliance with grant restrictions, contracts, and funding agreements., • Process Improvement: Identify and implement improvements that strengthen financial reporting, operational efficiency, and organizational accountability. Preferred Qualifications • Education: Bachelor’s degree in Accounting, Finance, Business Administration, or a related field; CPA or MBA preferred., • Financial Leadership Experience: 5–7 years of progressive finance and accounting leadership experience, including significant nonprofit finance and fund accounting experience, preferably within a $5M+ organization., • Accounting + Financial Expertise: Thorough knowledge of GAAP and nonprofit financial reporting, with demonstrated experience in budgeting, forecasting, cash flow management, annual audits, and Form 990 preparation., • Financial Systems + Technology: Advanced proficiency with Microsoft Excel and at least five years of experience with QuickBooks Online and other financial management systems; ADP experience preferred., • Payroll + Operations: Experience overseeing payroll administration, payroll-related compliance, and financial operations., • Analytical + Strategic Leadership: Exceptional analytical and problem-solving skills, with the ability to translate complex financial information into actionable recommendations for non-financial leaders., • Communication + Collaboration: Strong communication and leadership skills, with the ability to build effective relationships across departments and with executive and Board-level stakeholders., • Professionalism + Integrity: High level of integrity, professionalism, sound judgment, and commitment to the mission of JAZZ HOUSE KiDS. How to Apply: Qualified candidates should email a cover letter, resume and writing samples to employment@jazzhousekids.org. Please include VP of Finance in the subject line. No phone calls, please. Salary/benefits commensurate with experience. References may be requested. This is an on-site position at our headquarters in Montclair, NJ. JAZZ HOUSE KiDS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please let us know.

Details at a glance • On-site location, Montclair, NJ, • Full Time, • 4-Year Degree Required About JAZZ HOUSE KiDS Now celebrating its 25th anniversary, JAZZ HOUSE KiDS has built one of the country’s most influential ecosystems for jazz education, youth development, and community building. The organization stands at a pivotal moment of growth, expanding impact, and new opportunities. From launching JAZZ HOUSE NYC in Lower Manhattan in partnership with Trinity Church NYC five years ago, to record-breaking growth in music education programs at our Montclair headquarters, to producing the region’s largest outdoor jazz festival, the MONTCLAIR JAZZ FESTIVAL, and advancing student success through our JAZZ HOUSE Music Scholars program in public schools across New Jersey and New York City, our reach and impact continue to grow. As we prepare to open our new JAZZ HOUSE Arts + Education Center, we are creating a permanent home for artistic excellence, education, performance, and community engagement, expanding opportunities for the next generation. Every day, we fulfill our mission of developing the next generation of community leaders and global citizens through jazz. Our Mission: JAZZ HOUSE KiDS brings together young artists, world-class instruction, and vibrant communities under one roof—creating a home where collaboration, leadership, and community thrive. We guarantee access regardless of background or circumstance, nurture learning from first note to advanced artistry, support career development from classroom to professional stage, and build communities where jazz connects generations. We are an instrument for change. Position Summary: The Digital Marketing Manager plays a key role in building JAZZ HOUSE KiDS’ visibility, expanding awareness, engaging audiences, and inspiring meaningful action—from student enrollment and ticket sales to event participation, charitable giving, and long-term community support. Working under the direction of the Director of Marketing + Communications, this hands-on role executes integrated digital campaigns and creates compelling content across social media, websites, email, and YouTube to advance the mission, programs, performances, and events of JAZZ HOUSE KiDS and the MONTCLAIR JAZZ FESTIVAL. Collaborating across departments, the ideal candidate is a skilled copywriter, creative storyteller, and organized project manager who brings strong digital marketing expertise, sound judgment, attention to detail, and a passion for jazz, music education, and the arts. Key Responsibilities: Social Media + Community Engagement • Social Media Management: Create and publish daily, platform-specific content across Facebook, Instagram, YouTube, TikTok, and LinkedIn to promote JAZZ HOUSE programs, concerts, the MONTCLAIR JAZZ FESTIVAL, and organizational priorities., • Community Engagement: Respond to comments, DMs, mentions, and reviews in a timely, on-brand voice; re-share student, family, alumni, and audience content and celebrate their milestones., • Content Capture: Capture quality photo and video content at concerts, programs, and events as needed, including occasional evenings and weekends., • Social Partnerships: Build relationships with social media, community, and media partners to expand JAZZ HOUSE’s reach and visibility. Digital Content + Audience Development • Website Management: Maintain timely, engaging content across jazzhousekids.org and montclairjazzfestival.org, including news, events, bios, banners, and links., • YouTube Growth: Manage and optimize the YouTube channel with compelling titles, descriptions, thumbnails, playlists, and SEO, prioritizing a growing library of individual performance clips., • Email Marketing: Build, proofread, schedule, and report on email campaigns while maintaining and segmenting mailing lists., • Content Calendar: Maintain social media and digital content calendars, coordinating timelines and approvals with program leads and the Director of Marketing + Communications. Marketing Collaboration + Campaign Execution • Cross-Department Collaboration: Partner with arts, development, and events teams, visiting artists, and community partners to execute integrated marketing campaigns., • Campaign Coordination: Track marketing projects, timelines, approvals, and deliverables in Asana to keep cross-department campaigns organized and on schedule., • Event Promotion: Promote concerts, events, programs, enrollment, and organizational priorities across relevant digital platforms., • Emerging Trends + Technology: Monitor social media trends, digital tools, and emerging technologies, sharing relevant insights and recommendations with the team. Analytics + Content Management • Storytelling + Copywriting: Craft compelling short- and medium-form written content that brings the JAZZ HOUSE KiDS mission, programs, students, teaching artists, and community to life. Write engaging social media captions, program descriptions, promotional copy, and other digital content that communicates the organization’s impact, celebrates its people, and inspires audiences to connect, participate, and give., • Analytics + Reporting: Track digital performance across social media, email, YouTube, and other platforms to inform strategy and improve engagement., • Competitive Analysis: Monitor peer organizations, campaigns, and digital trends to identify opportunities and strengthen JAZZ HOUSE marketing., • Photo + Video Library: Organize and maintain server-based media libraries, cataloguing and tagging assets and tracking student and performer media releases., • Brand + Content Accuracy: Keep digital content accurate, current, and aligned with JAZZ HOUSE’s brand, messaging, and promotional priorities. Qualifications: Education and Experience: • Education: Bachelor's Degree required; Master's Degree preferred, • Work Experience: 3–5 years of experience in digital marketing, social media, communications, or a related field, preferably within an arts, education, cultural, or nonprofit organization. Experience promoting programs, performances, events, or community-based initiatives is highly valued, as is familiarity with the mission, audiences, and communications needs of an arts education organization., • Availability: Evenings, weekends, and travel required during performance and event seasons. Knowledge, Skills and Expertise: • Social Media + Digital Marketing: Knowledge of major social platforms, features, best practices, and digital advertising encouraged; familiarity with Constant Contact or other email marketing tools preferred., • Writing + Content Creation: Excellent storytelling and communication skills, with the ability to adapt voice and style; proficiency in Photoshop or Canva and Premiere, CapCut, or similar video editing software required., • Organization + Project Management: Exceptional attention to detail and organizational skills, with the ability to manage data, communications, reporting, and content accurately, balance competing priorities, and meet tight deadlines. Familiarity with Asana or similar tools encouraged., • Collaboration + Initiative: Proactive, flexible self-starter who works independently and collaboratively in a small, fast-paced team while maintaining high standards of quality. Personal Characteristics: • Passionate advocate for the value of arts education and youth development, with genuine concern for people and community, and interest in working with diverse communities, • A relationship builder, working hard with the ability to juggle and prioritize issues and multiple tasks without jeopardizing communications with students and student families, • Passion for the mission of the JAZZ HOUSE, • Appreciation of jazz and live music goer, • Ability to lift up to 25 lbs, • Successful completion of a national background check Reporting: This position will report to the Director of Communications + Marketing. How to Apply: Qualified candidates should email a cover letter, resume and writing samples to employment@jazzhousekids.org. Please include Digital Marketing Manager in the subject line. No phone calls, please. Salary/benefits commensurate with experience. References may be requested. This is an on-site position at our headquarters in Montclair, NJ. JAZZ HOUSE KiDS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please let us know.

Job Description POSITION DESCRIPTION Position: Customer Service Representative Department: Catholic Cemeteries Reports To: Office Manager and/or Superintendent Classification: Non-Exempt General Description Catholic Cemeteries of the Archdiocese of Newark operates 11 Catholic cemeteries in 5 counties and is the recipient of several prestigious awards. Over 1 million are interred in our cemeteries. The Customer Service Representative is responsible to perform assigned duties and functions for the cemetery office, assist our Catholic families, the public, funeral directors and vendors with their needs as they relate to Catholic Cemeteries’ office. Performs assigned duties and functions for the Cemetery consistent with the Mission, Vision and Values of the Catholic Church. The Customer Service Representative shall be open to work at any of Catholic Cemeteries locations in northern New Jersey region as needed. Specific Duties/Responsibilities The following specific responsibilities are representative of the duties required in this position. They may be unilaterally but reasonably changed based on the working environment and departmental needs. • Answer telephones and direct call to appropriate level, or respond to call inquiries when possible, • Assist our Catholic families with the step by step process for interment, • Process and follow-up of incoming funeral orders from funeral directors in adherence to existing policy and procedures, • Scan and process interments into prescribed cemetery Enterprise computer software system, • Process monument paperwork, i.e., permits, size, location, • Process memorialization paperwork, i.e. lettering, emblems and floral and import photos, • Provide superintendent with requested reporting regarding any and all cemetery tracking data and information, • Maintain office filing, create Mass Remembrance booklet, create candle labels, create all work orders, etc., • Process work orders as it relates to gravesites/crypts and general property, • Process yearly vendor permits and insurance coverage’s for same, • Provide excellent customer service to our Catholic families as it pertains to inquiring about grave/crypt locations or problems, direction to site, genealogy, emails, etc., • Process daily bank deposits through mechanized recording system and banking website., • Input data for record keeping of all interments/entombments, • Assist the Superintendent with the processing of invoices and accounts payable, • Assist in month-end close activities and reconciliations as needed, • Other duties as assigned Qualifications/Skills • Superior communication skills with sensitivity to the needs of our Catholic families., • Strong attention to detail, • The ability to work in a fast-paced environment and multitask, • Solid background in computer skills a must. i.e. Word, Excel and Microsoft Office Education and/or Experience (Preferred) • College degree or 5 years of equivalent experience required, • Strong computer skills with competency in Microsoft Excel and Word, • Office 365 knowledge a plus Physical Demands The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job in a normal office environment. Extended periods of sitting and computer work. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Rev. 01/2025 Monday - Friday, 8:00 AM - 4:00 PM (overtime on Saturdays as needed) 35–40 hours per week, with overtime on Saturdays as needed for work performed beyond 40 regular hours. BENEFITS: A) Health Insurance B) Dental Insurance C) Life Insurance D) Pension E) Disability and F) Voluntary 403b Plan

Entry Level translators capable of interpreting and translating from English to target language and vice versa.Target languages include, but are not limited to: Spanish, Arabic, French, Japaneses, Chinese, Korean, Portuguese, and German.Translate district documents from English to target language.Ed

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