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Job Description WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Perform comprehensive hearing evaluation, hearing aid selection and fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care. Meets minimum NPS score of 75., • Routinely demonstrates hearing aids as part of annual evaluations for clients to experience the sound and create the ‘wow’ moment of a personalized auditory simulation., • Evaluate test results in conjunction with client needs' assessment to make a personalized recommendation. Offers recommendation based on maximizing client benefits., • Perform routine follow-ups, clean and checks and hearing aid repairs. Maintain skills in ear impression taking, earmold modification and recommendation of ALD accessories., • Embody HearUSA's ambition of Changing Lives through Simply Excellent Hearing Care. Partner with the District manager, HCP Team Leads and L&D to adopt new initiatives aimed to grow your Center's revenue and change more lives., • Build a local community to proactively generate service demand and support marketing campaigns, such as to physicians and at health fairs. Successfully completes one community outreach and/or physician marketing per quarter., • Comply with all State license laws, FDA guidelines, WSA policies and HearUSA Quality Practice Guidelines (QPG). Operates in a HIPAA compliant manner, with documentation, outcome notes and referrals completed for all clients., • Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting and troubleshooting of current hearing aid technology., • Embraces our culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.REQUIREMENTS:, • Experience in a similar Audiology or Hearing Aid Specialist role., • Active state license in Audiology and/or hearing aid dispensing., • 1-5 years of experience preferred., • Ability to pay close attention to detail with a high degree of accuracy., • Basic or advanced written communication skills., • Experience interacting with customers/clients., • Ability to communicate detailed or technical information clearly, accurately and concisely., • A structure of field support for your hearing center, • A professional development team of dedicated Regional Training Managers, • Continuing education, LinkedIn Learning & licensing reimbursement, • Career advancement pathways such as Hearing Care Provider and Client Experience Specialist Team Lead, Hearing Care Provider Advisory Board member, or District Manager, • Monthly Commissions, • CEUs & State Licensure Renewals for HCPs, • Defined Career Paths, • Sponsorship & Preceptor Opportunities, • President’s Club Incentives, • Employee Referral Program LIFESTYLE & BENEFITS:, • Comprehensive Benefits Package, • Paid Holidays & PTO Policy, • 401k Matching Program, • Tuition Reimbursement, • Employee, Family & Friends Hearing Aid Discount Program, • Service Days & Diversity, Equity & Inclusion Initiatives The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.

Job Description Job Description: IT Associate Job Type : Part-Time ( Saturday's & Sunday's Meetings Required) Report To : IT Manager, IT Supervisor Schedule: Various Location: 47 Edison Pl, Newark, New Jersey, 07108 As an IT Associate at City Night-Life Entertainment Corp, you will support the IT department in maintaining and troubleshooting the club’s technology systems. You will assist with hardware and software issues, help manage network infrastructure, and provide technical support to staff to ensure seamless daily operations. Key Responsibilities: • Assist in troubleshooting and resolving hardware, software, and network issues, • Support installation, configuration, and maintenance of IT equipment and software, • Help monitor network performance and report any irregularities or outages, • Provide technical support to staff on IT systems, including POS terminals, computers, and communication devices, • Assist in maintaining IT inventory and managing equipment lifecycle, • Participate in IT projects, including system upgrades and deployments, • Ensure compliance with IT policies and security protocols, • Document technical issues, resolutions, and processes for future reference, • Basic knowledge of computer systems, networking, and troubleshooting, • Experience or education in IT or a related field is preferred but not required, • Strong problem-solving skills and attention to detail, • Good communication skills and ability to assist non-technical staff, • Ability to work in a fast-paced environment and manage multiple tasks, • Flexibility to work evenings, weekends, and holidays as required, • Willingness to learn and adapt to new technologies and systems By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job DescriptionBenefits: • Employee discounts, • Flexible schedule VP Of Operations Franchise Owner/Operator Requirements:Depending on which specialty: Spin Certification Maintain valid CPR Certification Nationally Accredited Aerobic Certification AFAA, ACE or NASM preferred. Valid Yoga or Pilates Certification also acceptable Zumba Certified Special Skills: • Experience teaching exercise classes for clients of all levels, • Strong customer service skills, • Good verbal communication Responsibilities: • Instruct safe and effective exercise classes., • Maintain all mandatory education certifications., • Follow all instructor sign-in/sign-out procedures., • Understand, and follow all policies, procedures, and standards., • Demonstrate knowledge of the Elite brand and model behavior in accordance with Elite mission statement., • Facilitate all member requests or forward to a manager., • Maintain professional disposition at all times., • Follow all club/facility policies and procedures., • Follow all policies and procedures in Employee Handbook., • Above description may be subject to change or alteration at any time. Meetings: • Monthly or Weekly Department Meetings, • Employee Training Meetings

Job Description Job Description: Club Ticket Agent Manager (Full-Time) Location: City Night-Life Entertainment Corp Position Type: Full-Time Reports to: Club General Manager Schedule : Various The Club Ticket Agent Manager is responsible for leading and overseeing all front-of-house ticketing operations at City Night-Life Entertainment Corp. This role ensures that the ticketing team delivers a fast, efficient, and welcoming experience for every guest. The Ticket Agent Manager will manage a team of ticket agents, oversee guest list and box office operations, ensure compliance with entry regulations, and collaborate with event and security teams to support smooth club entry flow. Key Responsibilities: • Supervise all ticketing and front entry operations during club hours and special events, • Hire, train, schedule, and manage ticket agent staff, ensuring excellent customer service, • Maintain the accuracy of guest lists, ticketing systems, and VIP/reservation check-in procedures, • Oversee cash handling, reconcile daily sales, and prepare end-of-night financial summaries, • Ensure compliance with ID verification procedures and age-restricted entry laws (e.g., 21+ nights), • Handle customer inquiries, complaints, or disputes professionally and in a timely manner, • Work closely with security, operations, and event teams to manage crowd flow and safety at entrances, • Monitor and maintain equipment used at entry points (POS, scanners, wristbands, etc.), • Provide performance feedback and coaching to front-end staff, • Minimum 2–3 years of supervisory experience in ticketing, box office, or front-of-house operations (nightlife or hospitality preferred), • Strong leadership, organizational, and customer service skills, • Experience with ticketing platforms, POS systems, and entry management tools, • Excellent communication and problem-solving abilities, • Ability to work in fast-paced, high-volume environments, • Strong attention to detail, especially with cash handling and reporting, • Must be 21 years or older due to alcohol-related entry policies, • Availability to work nights, weekends, and holidays, • High school diploma or equivalent required; associate or bachelor’s degree in Hospitality, Business, or a related field is a plus Please Note: If you are not 21 years of age or older, you will not be scheduled to work on 21+ nights due to state alcohol laws. This is a legal requirement, and we must comply with all regulations regarding the service and handling of alcohol. We encourage all applicants and team members to review their local and state laws related to alcohol service and age restrictions. Thank you for your understanding and cooperation. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job Description About the Role We are seeking an experienced Franchise Development Manager to drive franchise growth and build long-term relationships with franchise partners. This role will be responsible for identifying prospects, managing the sales pipeline, and ensuring compliance with franchise regulations while representing the brand at industry events. Requirements Key Responsibilities • Identify and engage potential franchisees through outreach, networking, events, and digital platforms., • Present franchise opportunities and guide candidates through the discovery process., • Manage the sales pipeline, prepare reports, and adjust strategies to achieve goals., • Build strong relationships with franchisees to promote satisfaction and success., • Ensure compliance with franchise regulations, disclosure requirements, and company policies., • Represent the brand at trade shows, franchise expos, and industry events. Qualifications • Bachelor’s degree in Business, Marketing, or related field., • Minimum 8 years of relevant experience, including at least 5 years in franchise sales., • Proven success in franchise development, business development, or sales leadership., • Strong interpersonal, negotiation, and relationship management skills., • Ability to work independently and meet sales targets., • Excellent organizational and project management abilities., • Proficiency with CRM systems and sales management tools., • Willingness to travel as needed., • Bilingual proficiency in English and Korean Benefits Compensation & Benefits Full-Time Employee Benefits: • Health, Dental, and Vision PPO Insurance (100% employer-paid, effective Day 1), • Company-paid Life Insurance, • Short-Term and Long-Term Disability Insurance (short term 100% covered), • Flexible start times, • 401(k) with 5% company match (no vesting period, eligible Day 1), • Paid Time Off (PTO) starting at 15 days per year, increasing with tenure (up to 180 hours), • Paid Holidays (11 days), • Paid Maternity Leave (12 weeks, 100% paid), • Paid Secondary Caregiver Leave (up to 2 weeks), • Wellness Day (40 hours annually, use it or lose it), • Lifestyle Allowance (monthly reimbursement up to $70 net), • Cellphone reimbursement eligibility, • Employee discounts (40% off products and services)

Job Description About Us Montclair golf club is a vibrant, upscale country club providing an exceptional dining experience to our members and guests. With a focus on fresh, high-quality ingredients and a mix of classic and innovative culinary techniques, our team is passionate about delivering unforgettable meals in a fast-paced and dynamic environment. We're looking for an Experienced Restaurant Chef who can bring culinary creativity, leadership, and dedication to our kitchen team in this high-demand dining destination. Key Responsibilities: Plan and prepare diverse menus, including à la carte, buffets, and special events, meeting member expectations for quality and presentation. Oversee daily kitchen operations, ensuring timeliness, precision, and consistency during busy service hours. Manage and mentor kitchen staff, fostering a collaborative and efficient work environment. Monitor inventory, order supplies, and minimize food waste while maintaining cost controls. Uphold the highest standards of food safety and kitchen sanitation, adhering to local and state regulations. Collaborate with the Food & Beverage Manager to create seasonal offerings and adjust menus based on club member feedback or special requests. Qualifications: A minimum of 5 years' experience as a Chef in a busy restaurant, hotel, or country club setting is required. Culinary Arts degree or relevant certification is preferred but not required with the right experience. Proven ability to handle a high-volume kitchen while maintaining attention to detail and quality. Strong leadership skills with the ability to train and develop kitchen staff effectively. Creative problem solver with a passion for cooking and menu development. Excellent time-management and organizational skills. What We Offer: Competitive salary based on experience. Benefits package (healthcare, paid time off, etc.). Opportunities for creative input and menu innovation. Supportive and enthusiastic team environment in a well-established country club.

Job DescriptionDescription: Grand Fitness Partners (GFP) is a leading Planet Fitness franchise, operating 90+ locations across South Florida, California, Northern New Jersey (including Pennsylvania), and Virginia, serving over 600K members. Focused on health and wellness, GFP delivers high-quality, accessible fitness experiences in a welcoming and non-intimidating environment. The General Manager (GM) is responsible for driving sales, membership growth, and team development within their club. This role requires strong leadership, problem-solving, and decision-making skills to maintain operational excellence and uphold Planet Fitness standards. The GM will execute marketing promotions, operational processes, and initiatives to achieve club service, development, and business objectives. Success in this role requires agility, a results-driven mindset, and the ability to respond proactively to dynamic business needs. Income: $55,000 Per Year Key Responsibilities Club Management (50%) • Foster a welcoming atmosphere for all members, prospective members, and guests while ensuring staff uphold superior customer service standards., • Delegate responsibilities to staff and enforce all Planet Fitness policies and procedures., • Support facilities maintenance and promptly address operational challenges as they arise., • Oversee daily operations to ensure high service and operational standards., • Promote a safe and healthy environment for members and staff., • Drive membership growth and retention through customer engagement and outreach., • Monitor club cleanliness and safety, addressing concerns proactively., • Implement and oversee Individual Development Plans (IDPs) and Performance Improvement Plans (PIPs) for Shift Leaders and team members., • Lead, coach, and develop team members to achieve club goals., • Recruit, onboard, and train high-performing employees., • Analyze and manage key financial components, including KPI reporting, P&Ls, and budgets., • Develop and oversee scheduling in alignment with labor models to ensure payroll compliance., • Manage operational expenses through accurate inventory management and procurement., • Partner with Field Marketing Specialists to implement local marketing initiatives., • Proven experience leading a team, preferably in fitness, hospitality, or retail industries., • Strong leadership, coaching, and team development skills., • Effective problem-solving and decision-making abilities., • Strong communication and interpersonal skills., • Ability to thrive in a fast-paced, customer-focused environment., • Must be at least 18 years old., • Willing to obtain CPR/AED Certification (training provided by Planet Fitness)., • Ability to lift up to 50 pounds., • Ability to stand and walk for extended periods., • ABC, FRM, Power BI, Yoobic, facilities ticketing system, and Microsoft Suite., • Availability to work extended hours, weekends, and late evenings as needed.

Job DescriptionBenefits: • Competitive salary, • Flexible schedule Reports to Vice President of Operations (VP), General Manager (GM), Fitness Manager(FM), Owner Certifications: (One or more of the following certifications) American College of Sports Medicine (ACSM) Certified Personal Trainer Health Fitness Specialist American Council on Exercise (ACE) Personal Trainer Certification The Cooper Institute Personal Trainer Certification International Fitness Professionals Association (IFPA) Personal Fitness Trainer Certification National Academy of Sports Medicine (NASM) Certified Personal Trainer Corrective Exercise Specialist (CES) Performance Enhancement Specialist (PES) National Exercise and Sports Trainers Association (NESTA) Personal Fitness Trainer Certification National Federation of Professional Trainers (NFPT) Personal Trainer Certification National Strength and Conditioning Association (NSCA) Certified Personal Trainer Certified Strength and Conditional Specialist (CSCS) Experience: 1-2 years as a Personal Trainer Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees, Preferred: Consultative sales experience Physical Requirements: Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public. Regularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift up to 50 pounds. Essential Duties & Responsibilities: Personal Trainers are responsible for performing the following activities for the club: Service and Train Clients [70% of time] Create an outstanding initial personal training experience for introductory package clients. Prepare and deliver comprehensive fitness programs based on clients goals that include appropriate exercise selection, nutritional programming and teaching a fitness lifestyle. Inform clients of the fitness tools available to assist them in achieving their goals. Set expectations and hold clients accountable to their comprehensive fitness programs through goal setting, follow up discussions, and tracking progress. Demonstrate safe and proper exercise technique to clients. Service Members [20% of time] Instruct members on proper use of club equipment and exercise techniques. Assist, at the club managements request, in any member service activities (e.g., fitness seminars, boot camps, body fat tables, supplement/nutritional product demos etc.). Understand all aspects and benefits of the Gameplan and deliver a positive fitness experience to members and guests. Help with racking weights and assisting in maintaining a neat, organized and clean club. Administration/Misc. [10% of time] Schedule all personal training sessions, other appointments, and administration time using company systems

Job Description Job Description: Club Ticket Agent (Part-Time) Job Type : Part Time Schedule : (2:00pm to 2:00am) Report to : Ticket Agent Manager Location: City Night-Life Entertainment Corp City Night-Life Entertainment Corp is seeking a friendly, reliable, and detail-oriented Part-Time Ticket Agent to join our front-of-house team. As a Ticket Agent, you will be the first point of contact for guests, responsible for handling ticket sales, guest list check-ins, and entry wristband distribution. This role requires excellent customer service skills, accuracy in handling transactions, and the ability to work efficiently in a fast-paced nightlife environment. Key Responsibilities: • Sell admission tickets using the club’s POS system and process cash/card transactions accurately, • Greet and check in guests with pre-purchased tickets or on the guest list, • Distribute wristbands, stamps, or credentials based on ticket type or age verification, • Verify age and ID in accordance with club policies and legal requirements, • Provide information on club events, pricing, promotions, and policies, • Assist with line control, crowd flow, and entry organization, • Handle customer inquiries and resolve minor entry-related issues professionally, • Maintain a clean and organized ticket booth or entry area, • Work closely with security, hosts, and front-end staff to ensure smooth guest flow, • Previous experience in customer service, cashiering, or ticketing is a plus (nightlife or entertainment venue experience preferred), • Strong communication and interpersonal skills, • Comfortable working in a fast-paced, late-night environment, • Basic math and computer skills for handling transactions, • Must be reliable, punctual, and able to work with minimal supervision, • Must be at least 18 years old; 21+ preferred depending on local alcohol laws If you are not 21 years of age or older, you will not be scheduled to work on 21+ nights due to state alcohol laws. This is a legal requirement, and we must comply with all regulations regarding the service and handling of alcohol. We encourage all applicants and team members to review their local and state laws related to alcohol service and age restrictions. Thank you for your understanding and cooperation. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job Description Job Description: Club Area Manager Job Type : Full Time Report to : Regional Manager, Operations Director Location: Multiple Locations – City Night-Life Entertainment Corp As a Club Area Manager at City Night-Life Entertainment Corp, you will be responsible for overseeing the operations, performance, and profitability of multiple club locations. You will lead and support General Managers at each venue, ensuring that brand standards, customer service, and operational excellence are consistently upheld across all sites. This is a high-level leadership role requiring strong strategic thinking, operational expertise, and people management skills. Key Responsibilities: Oversee daily operations of multiple club locations within the assigned area Support, train, and evaluate General Managers and their leadership teams Ensure each location meets performance goals related to revenue, customer satisfaction, staffing, and compliance Analyze financial reports and KPIs to identify trends and opportunities for improvement Maintain and enforce brand standards across all venues, including service quality, cleanliness, and safety Coordinate marketing strategies, promotions, and events with location teams and corporate office Ensure compliance with all local, state, and federal laws including liquor licensing, safety regulations, and labor laws Conduct regular site visits, audits, and team meetings Recruit, onboard, and develop management talent to build a strong leadership pipeline Report on operational status, risks, and progress to senior executives Qualifications: Minimum 5 years of experience in multi-unit management within the nightlife, hospitality, or entertainment industries Proven leadership in managing high-volume venues with strong operational and financial results Excellent organizational, communication, and problem-solving skills Deep understanding of nightlife operations, including bar, entertainment, security, and customer experience Strong financial acumen and experience with P&L management Ability to lead and motivate cross-functional teams across different locations Willingness to travel regularly between club locations Flexibility to work evenings, weekends, and holidays as required Bachelor’s degree in Business, Hospitality Management, or a related field is preferred but not required By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job DescriptionReports to:General Manager VP Of Operations Franchise Owner/Operator Requirements:Depending on which specialty: Maintain valid CPR Certification Nationally Accredited Aerobic Certification AFAA, ACE or NASM preferred. Valid Yoga or Pilates Certification also acceptable Zumba Certified Special Skills: • Experience teaching exercise classes for clients of all levels, • Strong customer service skills, • Good verbal communication Responsibilities: • Instruct safe and effective exercise classes., • Maintain all mandatory education certifications., • Follow all instructor sign-in/sign-out procedures., • Understand, and follow all policies, procedures, and standards., • Demonstrate knowledge of the Elite brand and model behavior in accordance with Elite mission statement., • Facilitate all member requests or forward to a manager., • Maintain professional disposition at all times., • Follow all club/facility policies and procedures., • Follow all policies and procedures in Employee Handbook., • Above description may be subject to change or alteration at any time. Meetings: • Monthly or Weekly Department Meetings, • Employee Training Meetings

Job Description We are an innovative health club looking for a dynamic Personal Training Director to manage our program and assist clients in reaching their fitness objectives. We are seeking an individual who is looking to take their coaching career to the next level as our Personal Training Manager. If you have the needed experience and a passion for fitness, we are looking for you! Responsibilities: • Manage, train & develop personal training staff., • Maintain records and provide feedback for personal training staff., • Monitor personal trainer certifications to ensure all are current., • Track member satisfaction, • Educate personal training staff to the highest level to obtain goals and drive sales., • Perform duties of a Personal Trainer including training clients, • Provide gym tours for new and prospective gym members., • Ensure PTs are scheduling clients, properly servicing them, recording notes in the system as required., • Follow up with and manage leads., • report monthly participation and performance statistics to the GM, • Market and promote group fitness inside and outside club’s membership base, • Collaborate with colleagues in the spirit of outstanding customer service, collaboration, and communication, • Attends staff meetings and any other meetings as required, • Sell additional gym programs to members and work with membership coordinators to assess a member's history, • Support the Front desk and floor, • Assist with maintenance of facility, • Current nationally recognized personal training certification: NASM, ACE, AFAA, or ACSM, CFSC, NSCA, • At least 3 years’ experience working as a personal trainer, • At least 2 years’ experience as a manager, • Current CPR, First Aid, and AED certifications a plus, • Superior customer service skills, • Highly dependable and prompt, • Excellent communication skills, • Able to work varied shifts, including days and evenings, • Able to motivate and inspire clients, • Must be able to stand, walk, sit, reach, and bend for the duration of a shift

Job Description Job Description: Clubs Regional Manager Job Type: Full Time Report to : VP Of Operations, VP Of Sales, Chief Executive Officer Location: Regional – City Night-Life Entertainment Corp As the Clubs Regional Manager at City Night-Life Entertainment Corp, you will be responsible for the strategic leadership and operational performance of multiple clubs across a designated region. You will work closely with Area Managers and General Managers to drive excellence in guest experience, financial performance, brand consistency, and regulatory compliance. This role is vital to the continued growth and reputation of the City Night-Life brand. Key Responsibilities: • Oversee the operations of all club locations within the assigned region, • Lead, mentor, and support Area Managers and venue General Managers to ensure operational efficiency and excellence, • Develop and execute regional strategies aligned with corporate goals to increase revenue, customer satisfaction, and brand visibility, • Monitor financial performance across locations and implement action plans to improve profitability, • Ensure full compliance with health, safety, licensing, and labor laws across all venues, • Collaborate with senior leadership on budgeting, forecasting, and long-term planning, • Conduct regular site visits to evaluate operations, team performance, and adherence to brand standards, • Support the rollout of new initiatives, technology, policies, and procedures, • Manage regional hiring, staffing levels, and leadership development across locations, • Analyze market trends, competitor activity, and customer feedback to inform strategy and improvements, • Minimum 7 years of experience in multi-unit management, preferably in the nightlife, hospitality, or entertainment industry, • Proven track record in managing high-volume operations with strong leadership and financial results, • Exceptional leadership, communication, and team development skills, • Strong knowledge of club operations, nightlife trends, customer service, and event execution, • Excellent analytical and decision-making abilities, • Experience overseeing P&L statements, budgeting, and strategic planning, • Strong understanding of relevant local and federal laws (health, safety, liquor, labor), • Willingness to travel frequently between venues in the region, • Bachelor’s degree in Business, Hospitality Management, or a related field preferred By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job DescriptionPosition Summary: Under the direction of the Player Development Manager, the incumbent handles all informational inquiries, TVG withdrawals/deposits, Sportsbook withdrawals/deposits and overall management of the Players Club desk while maintaining the highest level of customer service. Incumbent handles all VIP player requests, assisting the Player Development Manager when needed. Assist Mutuels Manager with simulcasting/program files when needed. Essential Duties And Responsibilities: • Responsible for signing up new members to our players rewards program, • Assist guests with all service related issues with the players rewards program; i.e. lost cards, damaged cards, • Assist guest with learning how to use our self-service wagering terminals, • Serve as liaison between the Players Club Department and all other departments that service the guest, • Respond to all guest inquiries, • Handle TVG withdrawals/deposits and ensure balancing at end of shift, • Handle Points Bet Window withdrawals/deposits and ensure balancing at end of shift, • Secure assistance from Security to manage guests’ issues, especially regarding safety concerns, • Secure assistance from Tote vendor to manage guests’ issues, especially concerning wagering issues arising from ineffective betting apparatus; i.e. self-service machines ticket jams, machines out of paper, etc., • Assist Marketing with nightly promotions including t-shirt toss, Horseplay, drawings, competitions and events., • Disseminates hand-held betting machines to guests upon request, • Process Cash Advance/Check cashing, • Is well informed on all activities and promotions Education And/Or Experience: High school diploma or GED required. Bachelor’s degree from a four year college preferred Gaming License Required Special Qualifications: • Must possess effective communication and organizational skills., • Must be an independent, decision-maker and problem solver, with the ability to handle multiple tasks with ease., • Must have tolerance for loud noise., • Proficient in Microsoft Word, Excel and the Internet Language Skills: Ability to read and understand financial reports, policy and procedure manuals, and technical instructions. Ability to respond to common inquiries or complaints. Ability to speak effectively before groups of Guest or Associates of the organization. Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as factions, percentages, ratios, and proportions to practical situations. Ability to read player ratings. Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables. Must have a high level of independent problem solving. Physical Demands: The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Associate is regularly required to talk or hear. The Associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Associate is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.