New York
Job Description Food & Beverage Manager SAA Brooklyn Campus Brooklyn, New York The Role The Food & Beverage Manager is responsible for leading an elevated, member-driven food and beverage experience across the SAA Brooklyn Campus. As a key ambassador of the property, this role ensures every service touchpoint reflects warmth, polish, consistency, and discretion, while upholding the high standards expected in a luxury hospitality environment. The position is accountable for daily operational execution, guest and member satisfaction, service recovery, and the efficient allocation of staffing levels in relation to reservations, club activity, and event bookings. The ideal candidate will be a polished, hands-on hospitality leader with a refined understanding of luxury service, guest recognition, and the nuances of a high-touch member experience. This individual should be comfortable rolling up their sleeves while setting a visible standard on the floor, inspiring confidence in the team, and ensuring that every interaction, environment, and service moment reflects the tone, elegance, and hospitality values of SAA. Reporting to: SAA General Manager Responsible for: SAA line staff, daily food and beverage operations, service standards, staffing coordination, and guest experience execution Compensation Range: $85,000 - $95,000 Requirements: • This is a hands-on management position where time is split between on-the-floor service leadership, team support, guest engagement, staffing analysis, and administrative coordination across bars, restaurant operations, and related food and beverage functions., • Lead by example in delivering a gracious, highly personalized standard of service that reflects the SAA member experience, observing service execution closely and providing thoughtful feedback and course correction as needed., • Manage and oversee daily planning and upkeep of operations to ensure an integrated, efficient, polished, and well-executed food and beverage operation., • As a key ambassador of the property, ensure all member and guest interactions are handled with warmth, professionalism, discretion, and a strong sense of hospitality, resolving concerns toward a positive outcome., • By day, respond to incoming reservation-related needs, review profiles of members and guests, support table allocation planning, prepare staff briefing materials, and flag noteworthy reservations to ensure SAA service standards and VIP protocols are executed seamlessly., • By night, be visible on the floor, excelling in guest engagement, welcoming Members and Guests, supporting the check-in and seating experience, and helping create a composed, polished, and highly hospitable atmosphere., • Work within an evolving luxury hospitality environment, helping refine operating procedures as business needs develop while maintaining consistency in the guest and member experience., • Supply expert knowledge on the food, wine, and spirits programs and ensure the quality, presentation, and integrity of all food and beverage offerings on a daily basis., • Partner effectively with Events, Membership, Programming, Operations, Facilities, Marketing & Sales, and IT & A/V to support a seamless and elevated campus-wide hospitality experience., • Conduct pre- and post-service analysis of staffing levels per service in relation to daily reservations and event bookings to support a labor model that protects both service quality and operational efficiency., • Assist with recruitment, establishment of operating systems, and the onboarding and training of new staff in a manner that reinforces SAA culture, luxury service expectations, and professional presentation., • Uphold the standards of service unique to SAA, consistently working to elevate the delivery of service and supporting systems that ensure smooth, elegant execution., • Create an excellent work environment with the ability to bring a diverse group of team members together around professionalism, teamwork, mutual respect, and pride in service., • Support the development and implementation of training manuals and materials that reinforce refined service standards and role clarity across the venues., • Drive the ongoing development of team members to ensure detailed product knowledge, confidence, professionalism, and the ability to anticipate member and guest needs., • Ensure effective communication during pre-service briefings of information relating to all offerings, members, guests, and daily operational priorities., • Attend and support daily, weekly, and monthly operational meetings to ensure strong communication, alignment, and cross-departmental support of the SAA experience. Position Qualifications include • 5+ years creating and managing luxury hospitality or lifestyle hospitality experiences, preferably in food and beverage, restaurant, club, or hotel environments., • Proven experience supporting the opening of new restaurants, bars, cafés, or hospitality venues preferred., • Ability to take ownership of the successful day-to-day operations of various outlets within a high-touch hospitality property., • Demonstrated strength in working alongside a range of backgrounds, skills, and professionals, with the ability to support both hourly employees and senior leadership effectively., • Knowledgeable about how organizations work, including formal and informal communication channels, policies, procedures, and operational culture., • Strong guest- and member-facing communication skills with the ability to turn a challenging moment into a thoughtful, service-forward outcome., • Highly entrepreneurial and able to adapt to changing priorities in a fast-paced environment with competing demands while maintaining composure and standards., • Strong computer skills required, including Outlook, Excel, and Word., • Solid understanding of luxury food and beverage service standards, staffing awareness, service recovery, and operational follow-through., • Ability to lead from the floor while also supporting administrative, training, and communication responsibilities., • Professional judgment, maturity, and the ability to remain calm, composed, and effective during active service periods. Additional Skills • Flexible self-starter with strong attention to detail who can work in a fast-paced environment while protecting a polished luxury service standard., • Strong written and verbal communication skills with the ability to communicate clearly, gracefully, and professionally across teams and service environments., • Flexible with respect to operational demands and hours, including willingness to work evenings and weekends to support the property team and member experience., • Ability to plan, prioritize, and demonstrate exceptional follow-up skills., • Courteous, persuasive, guest-focused, professional, and positive demeanor at all times., • Visible, proactive, roll-up-your-sleeves leadership style with strong organizational skills and the ability to coach others through service in real time., • Business-minded operator with awareness of labor discipline, service quality, and day-to-day expense management., • This is an on-site role and is not a remote work position. WSA NYC is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.