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Job Description We are seeking an Insurance Sales Agent to join our team! The Sakes Agency Program is designed to provide individuals an opportunity to improve their skills and business knowledge while working to become a Farmers Agency Owner. You will learn from an experienced industry professional as well as have access to the award-winning University of Farmers training program that is designed to help enhance your knowledge and introduce tools that may help you grow as a business owner. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Work from Home Flexible Schedule Hands on Training Career Growth Opportunities Mon-Fri Schedule Evenings Off Responsibilities Responsibilities will include • Conducting needs-based, consultative sales presentations to a wide range of individuals and businesses, • Utilize marketing tools and resources to generate new business, • Secure referrals and set appointments to present to prospective customers, • Document all face-to-face and phone conversations, • Deliver excellent customer service to existing policyholders and prospective customers alike, • Develop and maintain a professional presence in the community, • Clear and accurate explanation of coverage to prospective clients, • Expand business reach through networking techniques Qualification will include but not be limited to • Previous experience in insurance, customer service or other related fields, • Excellent customer service skills, including authentic and sincere communication, • Exceptional phone voice and personality, • Open to continuous training, personal growth and development, • Innovative and confident self-starter, • Ability to work independently without continuous supervision, • Prioritization and organization of multiple tasks to ensure superior customer service, • High School Diploma or equivalent required, College Degree preferred, • Valid New York State Brokers License, • Valid New York State Driver's License, • English Fluency required, Bi-Lingual preferred

Job Description Position Title: Digital Financial Partner Department: Retail Banking Classification: Exempt Salary Range: $23.00 - $26.00 per hour Position reports to: Branch Manager Positions Supervised: Retail Banking Staff POSITION PURPOSE If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. We offer a competitive salary, comprehensive employee benefits package, including a very generous PTO policy. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Answering all incoming member calls and addressing all needs, including placing members in appropriate accounts and consumer loan products and assistance with all digital enrollments for all HFCU products and services., • Responding to all digital inquiring and needs, including but not limited to chat, online account and loan requests as well as marketing leads, • Proactively reach out to all new memberships established through line of business partners to assess needs and offer additional products and services as appropriate., • Required expertise on all products and services offered by HFCU, • Demonstrate an ability to think critically to ensure best options are provided to members in both sales opportunities and meeting needs in general., • Cash handling and processing transactions., • Organize priorities, achieve monthly goals, and deliver quality work, • Ability to function as Teller or Financial Service Representative to support branch needs, • Demonstrate understanding and support of all HFCU initiatives for employee development. Actively participate in personal growth through use of tools and resources available to you., • Proactively look for operational enhancements and research options to present for process improvements to the Enhancement Committee. When applicable, partner with departments to brainstorm, design and implement approved enhancements., • Participate in organizational team projects, representing Retail in a professional and competent manner., • Mentor new hires, • Performs other duties as assigned Requirements Education/Certification: Customer service and sales experience. Notary License required or within 12 months of hire. REQUIRED KNOWLEDGE AND EXPERIENCE: • Previous call center experience a plus., • Active listening and effective communication., • Problem-solving abilities and technical support skills., • HFCU product knowledge., • Extensive customer service and sales experience (financial industry experience preferred) including but not limited to customer service, needs based selling, goal attainment, cash handling, project and team participation, and community development., • Develop skill set in cash handling and transactional processing, performing account and loan intake and funding, and answering member inquiries through in branch and phone interactions. This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance. SKILLS/ABILITIES: Demonstrate the ability to think critically and creatively to problem solve and build business plans. • Demonstrate the ability to effectively collaborate with direct team, department leaders and line of business partners to achieve organizational goals., • Demonstrate self-awareness, discipline and a strong desire to learn and contribute to the success and wellbeing of self, team members and the organization., • Demonstrate an ability to effectively communicate with internal and external members in a professional and respectful tone and manner., • Demonstrate a strong commitment to listening, anticipating and addressing the needs and concerns of internal and external members., • Ability to project a professional appearance and positive attitude at all times., • Effectively communicate with team members and peers to develop a network of support and collaboration., • Demonstrate engagement, enthusiasm, and passion through providing stellar service to both internal and external members.