Director of Operations
4 days ago
New Rochelle
Job DescriptionDirector of Operations Dumont Center for Rehab & Nursing 196-Bed Skilled Nursing Facility | New Rochelle, NY 10805 Position Type: Full-Time Department: Operations, Maintenance & Housekeeping Reports To: Administrator Position Overview We are seeking an experienced, hands-on, and highly organized Director of Operations to oversee the daily operational functions of our 196-bed Skilled Nursing Facility in New Rochelle, New York. This leadership position is responsible for the overall management and coordination of facility operations, including Maintenance, Housekeeping, Environmental Services, Life Safety, and Physical Plant Management. The Director of Operations will ensure that the facility remains safe, clean, well-maintained, operationally efficient, and compliant with applicable federal, New York State, and local regulations. The ideal candidate is a proactive problem-solver and strong team leader with experience in a healthcare, nursing home, long-term care, or similarly regulated environment. This individual must be comfortable managing multiple departments, supervising staff, coordinating vendors and contractors, and working collaboratively with nursing, administration, and other department heads to maintain a high standard of resident care and satisfaction. Key Responsibilities1. Overall Operations Management Oversee the daily operational functions of the facility to ensure efficient, safe, and uninterrupted operations. Coordinate with the Administrator, Director of Nursing, and department heads to address operational needs and support resident care. Develop and implement operational policies, procedures, and systems to improve efficiency, accountability, and service quality. Monitor departmental performance, staffing levels, expenses, and operational budgets. Identify opportunities for cost savings, process improvement, and more effective resource utilization. Respond promptly to operational issues, emergencies, and facility needs. 1. Maintenance and Physical Plant Management Direct and supervise the Maintenance Department, including maintenance personnel and outside contractors. Oversee preventive maintenance programs, routine repairs, equipment inspections, and building systems. Ensure proper operation and maintenance of HVAC, plumbing, electrical systems, generators, elevators, fire safety systems, and other essential equipment, coordinating qualified vendors when necessary. Maintain the building, grounds, resident rooms, common areas, and support spaces in safe and functional condition. Oversee work orders, maintenance schedules, repair priorities, and documentation. Coordinate capital improvements, renovations, equipment replacement, and construction projects. Ensure required inspections, testing, permits, service contracts, and maintenance records are maintained. Oversee emergency preparedness and facility response plans in coordination with facility leadership. 1. Housekeeping and Environmental Services Supervise the Housekeeping and Environmental Services Department to ensure that resident rooms, bathrooms, hallways, dining areas, offices, and common spaces are consistently clean and sanitary. Establish and monitor cleaning schedules, quality standards, and departmental procedures. Ensure appropriate handling, storage, and use of cleaning chemicals and supplies. Monitor housekeeping performance through regular inspections and corrective action when needed. Coordinate with Nursing and Infection Prevention personnel to support infection prevention and control practices. Oversee staffing, training, supply inventory, and departmental productivity. Respond to resident, family, staff, and regulatory concerns regarding cleanliness and the facility environment. 1. Regulatory Compliance, Safety, and Life Safety Support compliance with applicable CMS requirements, New York State Department of Health regulations, local codes, and facility policies. Maintain readiness for regulatory surveys, inspections, audits, and emergency reviews. Coordinate the correction of environmental, maintenance, housekeeping, and safety deficiencies identified during inspections. Maintain accurate records, logs, inspection reports, preventive maintenance documentation, and corrective action plans. Support fire drills, emergency preparedness activities, evacuation procedures, and life safety compliance. Work with facility leadership to investigate incidents, identify risks, and implement corrective and preventive measures. 1. Staff Leadership and Vendor Management Recruit, train, supervise, and evaluate Maintenance and Housekeeping personnel. Establish clear expectations, accountability measures, and performance standards. Develop staff schedules and ensure appropriate departmental coverage. Promote teamwork, professionalism, communication, and a resident-centered culture. Manage outside service providers, contractors, and vendors to ensure quality work, timely service, and competitive pricing. Review vendor proposals, service agreements, invoices, and project completion. 1. Budgeting, Supplies, and Inventory Assist with the development and management of departmental operating budgets. Monitor labor costs, supply expenses, utilities, repair costs, and vendor spending. Maintain appropriate inventory levels of maintenance parts, housekeeping supplies, and equipment. Prevent waste, control expenses, and ensure supplies are used safely and efficiently. Provide operational reports and updates to facility leadership as requested. Qualifications Director of Operations/Maintenance experience required. Demonstrated experience supervising maintenance, housekeeping, environmental services, or multiple operational departments. Working knowledge of building systems, preventive maintenance, environmental sanitation, workplace safety, and emergency preparedness. Familiarity with healthcare facility regulations, life safety requirements, infection prevention practices, and regulatory survey readiness. Strong leadership, organizational, communication, and problem-solving skills. Experience managing departmental budgets, vendors, contractors, and operational projects. Proficiency with basic computer applications, recordkeeping, work-order systems, and reporting. Ability to prioritize competing demands, respond to urgent issues, and work effectively in a fast-paced healthcare environment. Relevant education, technical training, facilities management credentials, or trade experience is preferred. What We Offer Competitive compensation based on experience and qualifications. Opportunity to lead key operational departments in an established 196-bed healthcare facility. Collaborative working environment with facility leadership. Opportunity to make a meaningful impact on resident safety, comfort, satisfaction, and quality of life. Benefits package and paid time off, subject to facility policies and eligibility. How to Apply Qualified candidates are encouraged to submit a resume highlighting their relevant operations, facilities management, maintenance, and environmental services experience. Location: New Rochelle, NY 10805 Facility Type: 196-Bed Skilled Nursing Facility Position: Full-Time Director of Operations We are an equal opportunity employer and consider qualified applicants in accordance with applicable federal, New York State, and local employment laws.