Graphics Designer / Print Production / Account Management
20 hours ago
Hackensack
Job Description Job Title: Graphics & Print Production Specialist / Customer Service Associate About Us Miro Printing & Graphics is a high-quality, customer-focused printing company dedicated to delivering exceptional print solutions located in Hackensack, NJ. Our small, 4-person team prides itself on precision, reliability, and outstanding service. We are seeking a motivated and versatile professional to join our team. This busy, fast-paced company operates within a small footprint, and having staff who understand how to work in close physical proximity to coworkers is essential. The business consists of 4 departments; an ideal candidate would be able to function in each department as needed. Position Overview This role combines pre-press, layout and design, and print production with strong customer service and account management responsibilities. The ideal candidate is detail-oriented, dependable, and comfortable working directly with clients while ensuring smooth production workflows. KEY RESPONSIBILITIES • Graphic design experience is a must, • At least 2 years experience as a graphic designer with print experience;, • Degree in Graphic Design or related field preferred. Appropriate combination of relevant experience and education will be considered, • Strong proficiency in Adobe Creative Suite, including InDesign, Illustrator, and Photoshop, • Proficiency with Microsoft Office, including Outlook, Excel, and Word, • Ability to work on Mac platform, • Excellent organization skills and attention to detail, • Highly collaborative and excellent interpersonal skills, • Strong written and oral communications skills, • Ability to maintain composure and work effectively in a fast-paced work environment, • Knowledge of graphic design fundamentals and current trends in graphic design Front office: • Answering phones, • Interacting with customers, • Processing credit card payments, • Maintaining email correspondence, • Create and process customer quotes accurately and efficiently, • Manage client accounts and maintain strong ongoing relationships, • Address and resolve customer questions, concerns, and issues professionally, • Maintain an organized and safe work environment, • Office tasks (emptying garbage, replacing water in the cooler, etc.) Production: • Prepare print files, materials, and production setups (we use EFI Fiery Command WorkStation, Impose, Compose), • Coordinate multiple jobs and ensure deadlines are met, • Set up, operate, and monitor printing equipment, • Replace consumables in equipment (toner, drums, etc.), • Perform routine maintenance and troubleshoot equipment as needed, • Stock inventory Qualifications • Experience in print production or a related field, • Strong attention to detail and problem-solving, • Ability to multitask in a fast-paced environment, • Dynamic personality with a positive, customer-focused, and team-oriented attitude, • Reliable, punctual, and dependable, • Knowledge of bindery and finishing processes OTHER ASPECTS OF THE FACILITY These parts of our business would not be a core part of the role; however, learning, understanding and being able to help with each if needed is expected. Bindery: • Understand conversion of ruler markings to decimals, • Equipment/Machinery operation (cutter, bander, gluer, shrink wrapping) Warehouse Shipping & Receiving: • Cross-referencing the packing list on incoming shipments, • Pulling orders and packing for shipment, • Utilizing the company’s inventory database system, • Wrapping pallets for outbound shipments, using a manual pallet jack Schedule • Full-time position, • Daytime availability, Monday- Friday required. What We Offer • Competitive compensation. Starting salary $65,000 - $85,000; flexible based on experience and qualifications, • Health benefits, • 401K, • Paid time off and holidays, • Opportunities for growth and advancement, • Supportive, team-oriented work environment, • Comprehensive training How to Apply If you are a dependable, energetic professional who enjoys both production work and client interaction, we encourage you to apply.