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Customer experience manager jobs in Uniondale, New YorkCreate job alerts

  • Administrative Assistant, Customer Relations
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    Administrative Assistant, Customer Relations
    2 days ago
    $20–$25 hourly
    Full-time
    Albertson

    Job description: Please apply if you qualify for the position and are available for a Zoom/Indeed video interview in 1/2 days. Immediate Hire. We would like to hear from you if you are a strategic thinker passionate about driving business growth through innovative sales and marketing initiatives. It is an exciting opportunity for a Sales and Marketing Associate to join our team.We have two (2) Sales and Marketing Associate openings based in Valley Stream, NY. GerVetUSA - Veterinary Surgical Instruments Manufacturer - About the Company: Our journey began over three decades ago and has successfully become a symbol of Excellence, Innovation, and Reliability for veterinarians worldwide. We are committed to maintaining this standard of excellence, being ISO 13485 certified, and strictly following the FDA guidelines, ensuring you work for a company that prioritizes regulatory compliance.Duties:Responsibilities Develop and execute sales-driven marketing strategies to grow revenue within the Veterinary community. Identify and target new business opportunities for veterinary products and services through market research, lead generation, and outreach campaigns. Analyze sales and marketing performance metrics (leads, conversions, pipeline, ROI) and optimize campaigns to support revenue goals. Collaborate closely with sales teams to support clinic acquisition, account growth, and customer retention initiatives. Utilize marketing automation and CRM tools to manage leads, nurture prospects, and streamline sales workflows. Monitor competitor activity, pricing, and product positioning in the veterinary and animal health market. Stay current with trends in veterinary medicine, practice management, and animal-health sales strategies. Qualifications: Proven experience in sales and administrative roles within veterinary, animal-health, medical, or related industries Strong sales mindset with the ability to analyze data, manage pipelines, and drive revenue-focused decisions Experience using CRM and marketing automation platforms to support sales enablement and lead management Solid understanding of B2B sales and marketing strategies targeting veterinary clinics and hospitals Familiarity with digital advertising, email campaigns, and social media marketing in a professional or healthcare setting Excellent research skills for identifying veterinary market trends, competitors, and customer needs Working knowledge of e-commerce, online ordering, and conversion strategies for veterinary products or services Administrative: 2 years (Required) Location: Valley Stream, NY 11580 (Preferred) Shift availability: Day Shift (Required) Ability to Commute: Valley Stream, NY 11580 (Required) Willingness to travel: 50% (Preferred) Work Location: In person

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  • Surgical Scheduling Coordinator - Temp to Perm
    Surgical Scheduling Coordinator - Temp to Perm
    3 days ago
    $20–$25 hourly
    Full-time
    Cedarhurst

    The Surgical Scheduling Coordinator has the overall responsibility of scheduling patients for surgery, including preparing & completing the required surgical paperwork for submission to Hospitals & Surgical Centers. DUTIES & RESPONSIBILITIES • Coordination of Pre-Surgical Testing between the patient and facility, • Obtaining prior authorizations for all surgical procedures, • Verification of insurance and open claims for No-Fault Claims, • Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner, • Maintain the daily operations of the office by following standard operating procedures and guidelines, • Contribute to team effort by smoothly transitioning into daily roles as needed, • Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant), • Respond to inquiries, resolves risen issues, schedule patient appointments, • 1+ years of relevant medical administrative experience, preferred, • Experience with medical insurance/verification is a plus, • Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred, • Experience with EMR, preferred, • Strong computer knowledge and windows program including Microsoft word/excel, • Experience with Athena EHR application highly preferred. SKILLS & ABILITIES Excellent verbal and written communication Outstanding customer service skills Exceptional organizational and time-managements skills - the ability to multi-task is a must Adaptability and flexibility while working in a fast-paced environment Problem-solving ability and aptitude Outcome-focused, with an ability to work under pressure A solution-oriented mindset A strong sense of urgency and focus in accomplishing tasks REQUIREMENTS • Prompt and regular attendance according to policy, • Comply with dress code and appearance standards., • Interact with patients, customers, management, team members the general public, in a professional, courteous, and tactful manner., • Functions and communicates respectfully with peers., • Participate in all mandatory job training and meetings., • Adhere to requirements, policies and procedures outlined in the Employee Handbook and/or other clinical practices.

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  • Denial Management Associate
    Denial Management Associate
    4 days ago
    $19 hourly
    Full-time
    Uniondale

    Health Plus Management (HPM) is a Physician Support Organization and a market leader in clinical practice management within the physical medicine and rehabilitation sector. With over 50 locations across Westchester, NYC, NJ, CT, and Upstate NY, HPM empowers independent physician practices specializing in musculoskeletal care by providing professional business development, marketing, and back-office support comparable to much larger organizations. This enables client practices to establish and grow beyond what might otherwise be feasible, while maximizing clinical service and patient care. This position is primarily responsible for overseeing the Denial Management functions for our family of companies. Duties & Responsibilities: • Manage the timely review, investigation, and response to coding denials., • Determine required actions for appeals within contractual timeframes., • Review carrier guidelines and policies for denied services., • Prepare responses to delay letters received from carriers., • Identify denial trends and their root causes., • Maintain appropriate documentation and notes for all denial activity., • Support and assist the team with additional assigned tasks as needed. Education & Training: • High School Diploma or equivalent is required. Knowledge & Experience: • 2+ years of experience with Denial Management across multiple insurance carriers and specialties. Skills & Abilities: • Proficient in the use of computers, insurance web portals, and keyboarding, with knowledge of Microsoft Excel and Word required., • Detail-oriented and a strong team player., • Superior customer service and communication skills., • Self-starter with strong problem-solving skills., • Ability to meet high productivity and accuracy standards. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift up to 25 pounds at times. Schedule: • Monday-Friday, 8am - 4:30pm Pay: • $19/hour

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  • Lien Associate
    Lien Associate
    4 days ago
    $19–$24 hourly
    Full-time
    Uniondale

    Health Plus Management LLC (HPM) provides management services to medical practices specializing in the area of Pain Management and Physical Medicine & Rehabilitation. HPM manages over 50 locations throughout Long Island, NYC including the 5 boroughs, Westchester, Connecticut, NJ and Upstate NY. We provide management services that give the physician and therapists the opportunity to provide patient care without worrying about the administrative needs of the practice. We continually strive to support these practices by recruiting and retaining the most qualified and dedicated individuals. HPM provides an excellent path for personal and professional growth, along with competitive salary and benefits. This position is responsible for follow up with attorneys on denied no-fault claims & slip and fall cases that are on a medical lien (a legally binding contract between the provider & personal injury attorney.) Job Description/Summary: • Track & review accounts for status update with Law Firms / Attorneys, • Follow up on outstanding lien settlements, • Prepare balance invoices for attorneys, • Document & maintain detailed lien activity on patient account’s resulting from an email or phone call, • Supports & assists team with additional assigned tasks as needed Knowledge & Experience: • Medical collections, • Medical Claims, • Must be able to communicate professionally with Attorneys & Law office Personnel., • Experience with medical liens and arbitration, preferred but not required., • Experience with No Fault Regulations preferred. Skills & Abilities: • Excellent Customer Service & communication skills, • Proficient in computer operations, • Microsoft Office (excel & word), • Detail Oriented, • Problem solving skills, • Ability to meet high productivity & accuracy standards Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift up to 25 pounds at times. Additional Information: • In person position: Uniondale, NY, • Full-Time, Monday-Friday, 40 hours per week, • Approximate Pay: $19-$24/hour

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  • Medical Assistant
    Medical Assistant
    12 days ago
    $23–$26 hourly
    Full-time
    Wantagh

    Job Title: Medical Assistant / Receptionist Location: Primary Office – Wantagh, NY 11793 Satellite Location – Malverne, NY (1–2 times per month) Job Type: Full-Time About Us: Busy gastroenterology practice with two physicians seeking an experienced, reliable, and team-oriented Medical Assistant/Receptionist to join our growing team. We are looking for a motivated professional who can multitask efficiently in a fast-paced environment while providing excellent patient care and customer service. Responsibilities: Answering and managing incoming phone calls Scheduling office appointments and procedures Checking in patients and verifying demographic and insurance information Rooming patients and preparing them for physician evaluation Explaining procedure preparations (preps) clearly to patients Performing in-office breath tests Performing FibroScan procedures Assisting physicians and clinical staff as needed Obtaining prior authorizations for medications Securing medical clearances for procedures Maintaining accurate documentation in EMR Supporting both front desk and clinical operations Requirements: Previous experience as a Medical Assistant (required) Knowledge of insurance verification and prior authorizations Experience obtaining medical clearances for procedures Strong multitasking and organizational skills Excellent communication and patient service skills Ability to work independently and as part of a team Willingness to travel to Malverne location 1–2 times per month Qualifications: Medical Assistant certification preferred Gastroenterology experience is a plus EMR experience preferred We are seeking a dependable, detail-oriented professional who thrives in a collaborative team environment and is comfortable balancing both clinical and administrative responsibilities. Work Location: In person

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  • Front Desk Coordinator
    Front Desk Coordinator
    4 days ago
    $17–$18 hourly
    Full-time
    Merrick

    Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care). Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient's appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly. Responsibilities: • Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care, • Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner, • Be responsible for obtaining and filing patients' charts, and assisting our patients as needed, • Maintain the daily operations of the office by following standard operating procedures and guidelines, • Contribute to team effort by smoothly transitioning into daily roles as needed, • Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant), • Navigate through NextGen to access and provide patient information, • Maintain compliance by contacting patients to confirm appointments, • Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments, • Responsible for the opening and closing procedures of the office as needed, • Assist in comforting the patients and maintaining the reception area, • Other administrative tasks as needed Knowledge and Experience • 1+ years of relevant medical administrative experience, preferred, • Experience with medical insurance/verification is a plus, • Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred, • Experience with EMR, preferred, • Strong computer knowledge and windows program including Microsoft word/excel Skills and Abilities • Bilingual (English/Spanish) preferred, • Excellent verbal and written communication, • Ensuring a great patient experience by delivering outstanding customer service, • Exceptional organizational and time-managements skills - the ability to multi-task is a must, • Adaptability and flexibility while working in a fast-paced environment, • Problem-solving ability and aptitude, • Outcome-focused, with an ability to work under pressure, • A solution-oriented mindset, • A strong sense of urgency and focus in accomplishing tasks Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift up to 25 pounds at times. Schedule: • Monday - Friday, 11:30am - 8:00pm Pay: $17 - $18 per hour

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  • Medical Assistant/Receptionist
    Medical Assistant/Receptionist
    1 month ago
    Full-time
    Valley Stream

    South Nassau Orthopedic is dedicated to providing exceptional interventional pain and Orthopedic services. Our focus is on improving the quality of life for our patients through innovative treatments and compassionate care. Summary We are seeking a Medical Receptionist to join our team at South Nassau Orthopedic. In this role, you will be the first point of contact for our patients, ensuring a welcoming and efficient experience while managing administrative tasks that support our healthcare operations. Responsibilities Greet patients and visitors warmly, providing excellent customer service. Manage patient check-in and check-out processes efficiently. Schedule appointments and coordinate patient flow within the clinic. Maintain accurate patient records and ensure confidentiality. Assist with insurance verification and billing inquiries. Communicate effectively with medical staff to facilitate patient care. Handle phone calls, respond to inquiries, and provide information about services. Requirements Proven experience as a medical receptionist or in a similar role in a healthcare setting. Strong knowledge of medical terminology is essential. Excellent communication and interpersonal skills to interact with patients and staff. Ability to manage multiple tasks in a fast-paced environment. Familiarity with electronic health records (EHR) systems is a plus. High school diploma or equivalent; additional certification in medical administration is preferred. If you are passionate about patient care and looking to make a difference in a dynamic healthcare environment, we invite you to apply today! Job Type: Full-time Pay: $19.00 - $22.00 per hour Benefits: 401(k) Health insurance Paid sick time Paid time off Paid training Ability to Commute: Valley Stream, NY 11580 (Required) Ability to Relocate: Valley Stream, NY 11580: Relocate before starting work (Preferred) Work Location: In person

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  • Front Desk Receptionist
    Front Desk Receptionist
    1 month ago
    Full-time
    Mineola

    Front Desk Receptionist – Spanish Clinic (Mineola Med) Position Type: Full-Time / Part-Time Location: Mineola, NY Reports To: Office Manager / Clinic Administrator Position Summary The Front Desk Receptionist is the first point of contact for patients at the Spanish Clinic at Mineola Med. This role is responsible for providing excellent customer service, performing administrative duties, and supporting clinical staff. Fluency in both Spanish and English is required to effectively communicate with a diverse patient population. Key Responsibilities Patient Interaction & Customer Service Greet patients warmly and professionally as they arrive. Check patients in and out, ensuring demographic information is accurate and updated. Provide assistance, directions, and general information in both English and Spanish. Answer phone calls, return messages, and schedule appointments. Handle patient inquiries and escalate clinical questions to appropriate staff. Administrative Duties Verify insurance information, eligibility, and documentation. Collect co-pays, outstanding balances, and process payments. Maintain organized patient records (electronic and paper). Prepare daily schedules, appointment lists, and reports. Ensure the front desk area is clean, organized, and welcoming. Coordination & Support Communicate effectively with medical assistants, providers, and office staff. Assist with pre-visit paperwork, consent forms, and referrals. Support workflow to ensure timely patient movement throughout the clinic. Follow HIPAA regulations and maintain patient confidentiality at all times. Required Qualifications Bilingual: Fluent in Spanish and English (spoken and written). High school diploma or equivalent; medical office experience preferred. Strong customer service and communication skills. Basic computer proficiency (EHR systems, scheduling software, email). Ability to multitask in a fast-paced medical environment. Professional, compassionate, and patient-focused demeanor. Preferred Qualifications Experience in a medical or healthcare front desk role. Knowledge of insurance plans (Medicaid, Medicare, commercial). Familiarity with EHR systems such as eClinicalWorks, Epic, or similar. Work Environment Outpatient clinic setting. Frequent interaction with patients and clinical staff. Requires ability to sit, stand, and perform administrative tasks for extended periods. Compensation & Benefits (Customize based on your offering) Competitive hourly wage Health, dental, vision insurance PTO and holidays Opportunities for training and advancement

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  • Waiter / Waitress
    Waiter / Waitress
    2 months ago
    $11.35 hourly
    Full-time
    Uniondale

    We are a family-owned Italian restaurant group with over 20 successful locations and are excited to expand to Westbury, NY. We are currently seeking professional, experienced servers to join our opening team. Both full-time and part-time positions are available for qualified candidates who are passionate about hospitality and delivering excellent guest experiences. Position: Server / Waitstaff Employment Type: Full-Time and Part-Time positions available Qualifications: • Previous serving experience required (Italian dining experience preferred), • Strong customer service and communication skills, • Ability to work in a fast-paced, high-volume environment, • Professional appearance and positive attitude, • Strong teamwork and time management skills, • Flexible availability, including nights, weekends, and holidays, • Provide exceptional service to guests throughout their dining experience, • Take accurate food and beverage orders and relay them to the kitchen, • Maintain thorough knowledge of menu items, ingredients, and daily specials, • Ensure guest satisfaction and promptly address any requests or concerns, • Maintain cleanliness and organization of assigned sections, • Work collaboratively with front-of-house and kitchen staff, • Extensive knowledge of Italian food & ingredients in Italian American fare, • Competitive pay plus tips, • Consistent scheduling in a well-established restaurant group, • Supportive, family-oriented work environment, • Opportunity for growth and advancement within a multi-location company

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