43 Best customer experience manager Jobs in Elmira, New York (March 2026)

Assistant Nurse Manager ARU

1 month ago

Elmira

Job Description DEPARTMENT: ADDICTION REHABILITATION SERVICES POSITION CODE: 1959 ARNOT HEALTH JOB DESCRIPTION TITLE: ASSISTANT NURSE MANAGER- ARU MAIN FUNCTION: Functions as a core member of the inpatient unit with emphasis on clinical assessment of patients for this level of care through specialized training on DSM-IV/DSM-V and ASAM criteria for substance use disorders. Interacts in a timely and professional manner with referral agencies for admission processes. Works independently within his/her scope of care in providing nursing assessment and attending to medical needs for patient admitted to the unit. Maintains daily contact with the Staff Medical Director to review necessary orders, request consultations, and update on pertinent health status of patients This position is responsible for the clinical oversight of staff LPN's on the ARU. Completes the admission and intake process necessary for confirming diagnosis, and assessing for any medical/psychiatric condition that could not be safely treated on this unit with staffing skill mix. Provides and assists in admission assessment with the physician. Responsible for the routine nursing care of the patients and provides patient education on self-administration of medications, and any related physical condition as appropriate. This position needs to independently render nursing care in emergency situations. Reports to the Director of ARU. DUTIES AND RESPONSIBILITIES: • Performs and documents appropriate nursing assessments upon admission in accordance with unit policy and procedures, including identifying primary complaint and initiating immediate interventions from the clinical assessment. Provides a review to and communicates with the Team a brief overview of the admissions current status and immediate needs., • Performs ongoing nursing assessment as indicated by change in patient's status, medical orders or as directed by unit specific standards. Measures and documents assessment of patient's vital functions. Assesses patient status during emergency code situations and initiates ALS protocols., • Initiates care in accordance with physicians' orders., • Administers prescribed medication according to facility and nursing policies/procedures and follows the five rights for medication administration., • Accurately and chronologically documents all patient care, assessments, treatments, medication administration, etc. legibly and using only appropriate abbreviations., • Serves as patient advocate, providing an individualized standard of care and addresses the patient's physical, emotional, spiritual, educational and psychosocial needs., • Recognizes and adapts care to meet the patient's individual needs including: health issues, interventions, goals, care plan, age, comprehension level, physical disabilities, sensory deficits, cultural beliefs, and language differences., • Provides education regarding the patient's health issues and on-going care to patients and family members. Adapts teaching plan to the age and comprehension level of the patient. Evaluates and documents effectiveness of patient/family education., • Performs duties in compliance with New York State OASAS part 818 regulatory requirements, DNV, DOH and facility policies for patient, environmental, and personal safety., • Adheres to universal precautions and all safety policies and procedures., • Serves as a preceptor for new employees and students during individualized clinical experiences as assigned., • Delegates tasks and duties to coordinate patient care and health activities amongst the healthcare team, including evenings and weekends., • While fulfilling supervisory responsibilities, Heath Care Coordinator will take immediate corrective action, if needed, and reports problems or concerns promptly to the Director. safely treated on this unit (i.e. those requiring 24-hour nursing care etc.). Information will include current medications and current medical/psychiatric status. Medical Director is consulted, whenever necessary, to determine if unit has staffing appropriate to handling patients' medical needs. • Confirms insurance coverage in place and performs necessary Utilization Review as required. Conducts face-to-face pre-admission assessment as required by insurance agencies., • Arranges for history & physical evaluation by physician assigned to the unit within 24 hours of admission. Any medical questions are relayed to the Medical Director., • Sets up medications in the pyxis and verifies that medication orders are accurate. therapist. Tours the unit with patient, and generally takes steps to assist patient in making the initial transition into this new setting. • Provides face to-face Chemical Dependency Evaluations through consultation to the Emergency Room, the BSU, Mixed Medical, or other areas of the hospital for patient seeking admission to the hospital for detoxification and/or to the unit. Assesses eligibility and appropriateness for inpatient level of care, as ordered by attending physicians (e.g. BSU, hospitalist, ED, etc.). 24. Performs and documents nursing assessment upon admission to New Dawn in accordance with unit policy and procedures. immediate acute care; institutes treatment within scope of care; and appropriately reassures patient who is in distress. • Findings from physical assessments are documented with appropriate interventions. Analyzes assessment data to determine appropriate medical diagnosis. Formulates goal-directed plans of care that are incorporated into the treatment plan, which is prioritized and based on medical diagnosis and expected patient outcomes. Reviews treatment plans on a regular basis to ensure treatment compliance and updates treatment plan as needed., • Arranges discharge and/or transfer to medical or psychiatric service, if needed., • Renders patient-centered care to meet the routine health care needs of patients. . their health. • Monitors and records weekly weights of patients., • Changes dressings, removes sutures, and assesses any new or existing injuries and monitors for worsening of symptoms., • Arranges for nutritional assessment and follow-up. and expectations of patient behavior. • Orders, obtains, and maintains all necessary medical and emergency supplies. hospital (i.e. dentist, hair cuts etc), ordering supplies, maintaining patient admission packets, filing old and new charts, etc. • Attends and participates in the Incident Review Committee meetings as scheduled for the department. This Canon is covered in Part 853 of Title 14 of the Mental Hygiene Lay (Ref: 853.7 [2] [I-xvii]) • Actively supports and participates in Hospital's Performance Improvement endeavors., • Is responsible for attending all annual mandatory educational programs as required by position., • Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the patient's needs, both psychologically and physically, and by taking the initiative to maintain communication with the patient in order to provide a secure and pleasant experience with Arnot Health., • Performs other related duties as assigned. It is understood that this job description lists typical duties for the classification and is not to be considered inclusive of all duties which may be assigned. EDUCATION: • Current New York State Registered Nurse Licensure., • BSN preferred, • Three (3) years experience in medical/surgical area or equivalent as the Registered Nurse is required to work in an area without other nursing personnel for reference., • Prefer psychiatric or chemical dependence assessment experience/training., • CASAC,preferred.EXPERIENCE:, • Knowledge of alcoholism and chemical dependency sufficient to understand the underlying principles and how it relates to the rehabilitative treatment setting for expectation of patients, Post Acute Withdrawal symptoms and how they manifest in the patient, and the effect of medical conditions in this context to adequately care for the patient., • Some training or background in counseling skills strongly preferred - experience in a behavioral health setting with good understanding of chemical dependency is desirable. CARDIOPULMONARY RESUSCITATION (CPR) REQUIREMENTS: Basic Life Support (BLS) required within 90 days of hire date and annual renewal. PHYSICAL DEMANDS: Appreciable physical effort required. Some lifting, reaching and stooping. Required to be on feet much of the time. EXPOSURE CATEGORY: Category I. Tasks that involve exposure to blood, body fluids or tissues. Job Posted by ApplicantPro

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