Customer retention jobs in Jersey City, New Jersey - Page 2Create job alerts

Our client is seeking a Patient Retention Coordinator to add to their growing team! The Patient Revenue Coordinator will be responsible for handling escalated customer issues, resolving discrepancies, answering questions, and working with insurance.

GreyStar - The Artisan (NY) [Front Desk Agent / Concierge] As a Resident Service Coordinator at GreyStar, you'll: Manage customer support to residents; Achieve the communitys resident satisfaction and retention goals; Ensure resident complaints and/or concerns are resolved in a timely manner, and an

Job Description Do you love driving results, leading teams, and making a lasting impact on families and the community? We are a staffing firm who is partnering with our amazing client to find a dynamic center leader in the Staten Island, NY area to oversee operations for a growing youth development and fitness organization. This opportunity is ideal for a motivated professional who excels in relationship-building, team leadership, and sales growth...and who’s inspired by helping kids build confidence and healthy habits. What You’ll Do: Center Operations • Support the General Manager with daily operations and staff scheduling, • Assist with training, coaching, and developing a high-performing team, • Create a welcoming, family-focused environment, • Ensure the center remains clean, safe, and organized, • Engage with prospective families through phone calls, tours, and follow-ups, • Support membership growth by converting leads and attending local events, • Build strong relationships with families to support retention, • Experience working with or coaching children (required), • Strong communication and customer-service skills, • Leadership or supervisory experience is a plus, • High energy, positive attitude, and professionalism, • Ability to work in a physically active environment, • CPR certification or willingness to obtain one Why This Opportunity Stands Out: • Bonus potential, • Career growth into GM and multi-unit opportunities, • A fun, team-oriented workplace, • Ongoing training and leadership development, • The chance to make a real impact on kids and families If you’re a results-oriented professional who loves sales, leadership, and making a difference, we’d love to connect with you!

Summary: We are seeking a passionate and technically skilled Marketing Automation Lead to design, execute, and optimize multi-channel CRM campaigns using Braze. This role combines strategic leadership, hands-on development, and campaign execution to drive fan engagement and lifecycle marketing initiatives. You will collaborate with cross-functional teams to deliver personalized experiences across email, SMS, push, and in-app channels. Key Responsibilities: · Campaign Strategy & Execution o Manage end-to-end campaign process: audience segmentation, personalization, QA, and deployment. o Build and optimize lifecycle campaigns (onboarding, retention, reactivation) using Braze. o Implement A/B and multivariate tests to improve engagement and conversion rates. · Technical Development o Configure and orchestrate complex customer journeys in Braze. o Develop dynamic templates using Liquid for personalization and conditional logic. o Ensure accurate tracking, targeting, and rendering across devices and email clients. · Data & Insights o Leverage fan profile data, behavioral insights, and predictive modeling to inform strategies. o Monitor KPIs and extract actionable insights for continuous optimization. · Collaboration & Leadership o Partner with Marketing, Data & Analytics, Product, and external vendors to align on goals. o Mentor junior team members and advocate for best practices in automation and personalization. Required Qualifications: · Bachelor’s degree with 5+ years of experience in marketing automation or CRM roles. · Hands-on experience with Braze (or similar platforms like SFMC, Iterable). · Proficiency in HTML/CSS for email development and Liquid scripting for personalization. · Strong understanding of segmentation, dynamic content, and lifecycle marketing. · Familiarity with data models and integration workflows. · Excellent communication and project management skills.

Job Description Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities What you’ll do • Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations., • Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions., • Ensure that proper parking, security, and cash control procedures are followed., • Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget., • Identify all procurement and vendor service needs of the location., • Perform general accounting duties such as accounts payable, payroll, and petty cash., • Monitor facility maintenance for cleanliness standards., • Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims., • Implement all policies and procedures to ensure compliance with all OSHA laws. Qualifications What you need • Demonstrates ability to lead, manage and motivate a diverse group of team members., • Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems., • Prior experience developing budgets and P&L (Profit and Loss) review a plus., • Ability to react and problem-solve quickly. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Salary Range: $75,000 - $85,000 annually per year Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact . We are here to assist you.

Team Leadership & Development • Lead and scale the Customer Success team, including Customer Success Managers, technical support staff, and program managers, • Build a technical, “full-stack” customer success culture that balances business acumen with technical problem-solving, • Develop and implement training programs to ensure CSMs are proficient in MongoDB queries, Excel reporting, HTML/CSS, and City Hive’s platform capabilities, • Foster innovation through AI and automation tools to efficiently manage high-volume client portfolios (350-500 accounts per CSM), • Develop and execute strategies to reduce churn while driving revenue expansion across the client base, • Create frameworks to help clients maximize platform utilization (currently averaging only 5% adoption), • Balance service delivery between small owner-operators and larger wholesale businesses/top industry suppliers, • Establish scalable processes and infrastructure to handle peak volume periods (November/December), • Own and optimize key metrics including ticket creation/closure rates, client health scores, and engagement KPIs, • Implement systems for tracking “input KPIs” (client touchpoints) and “output KPIs” (client success outcomes), • Build efficient support infrastructure in HubSpot and other systems to maintain service quality at scale, • Ensure timely communication with clients and internal cross-functional teams, • Function as a key liaison between customers and product/engineering teams, providing strategic feedback, • Manage client expectations regarding feature requests and product roadmap prioritization, • Collaborate with CTO and engineering teams (NYC and Israel) to resolve technical escalations, • Guide clients through City Hive’s virtualization layer, payment processing integrations (Adyen/Stripe), billing systems, and supplier onboarding tools, • Partner with Business Development team to identify expansion opportunities within existing accounts, • Design and execute programs that drive client growth and increase wallet share, • Develop retention strategies tied to measurable business outcomes, • Contribute to pricing and packaging discussions based on customer insights, • Build strong working relationships with Sales, Product, Engineering, and Operations teams, • Establish clear communication protocols for technical escalations and integration support, • Contribute to company-wide initiatives as a member of the leadership team, • Maintain deep knowledge of the wine & liquor industry and City Hive’s position as the largest technology provider in the sector, • Understand payment processing, compliance requirements, and secure/encrypted communication needs for financial transactions, • Stay current on merchant needs, billing complexities, and supplier relationship management

About METHODIQ METHODIQ is ODDITY’s newest brand, sitting at the intersection of AI-driven technology and medical-grade skincare. As part of ODDITY’s portfolio of category-defining consumer-tech companies — including IL MAKIAGE (the fastest-growing online beauty brand in the U.S.) and SpoiledChild (known for its personalized wellness model) — METHODIQ is redefining how science, data, and personalization come together to deliver transformative skin results. Launched this fall, the brand is scaling rapidly — making this a rare opportunity to join early, influence foundational decisions, and see the direct impact of your work on business growth. The Role We’re looking for a sharp, analytical, and customer-obsessed individual to join our Customer Experience & Consumer Insights team. In this role, you’ll act as the voice of the customer inside the organization — uncovering the signals that drive satisfaction, conversion, and retention — and turning them into strategic initiatives that move the business forward. You will operate across the entire customer journey: translating data and feedback into insights, designing improvements that unlock revenue and loyalty, and partnering closely with Product, Marketing, and Operations to bring solutions to life. Your work will help define what “intelligent skincare” means for the next generation of beauty consumers — and shape a brand with ambitions far beyond traditional skincare. What You’ll Do • Own and optimize day-to-day CX operations to ensure a seamless experience from purchase to ongoing care, • Unlock insights from customer, sales, and behavioral data to pinpoint the biggest opportunities for growth, • Design dashboards, reporting, and KPI frameworks that influence decisions at the leadership level, • Lead customer research — from surveys to interviews to review/social analysis — to understand the “why” behind customer behavior and validate optimization levers, • Partner cross-functionally to scope and execute strategic initiatives, tracking impact on revenue and satisfaction, • Build scalable processes and best practices as volume accelerates during hyper-growth What We’re Looking For • 1–3 years in consulting, CX strategy, consumer insights, or analytics, • Strong quantitative and problem-solving skills; comfortable structuring ambiguous problems and working with data tools (Excel; SQL/Looker/Alteryx a plus), • Excellent communication — capable of turning insights into stories and influence, • Naturally curious, proactive, and adaptable — energized by fast-paced environments, • Customer empathy combined with business acumen — instinctively sees the link between experience and commercial outcomes Why METHODIQ Join a fast-growing brand backed by ODDITY, where you’ll have meaningful ownership, a direct line of sight to business results, and the chance to shape the systems and strategies that define our long-term success. You’ll work alongside a smart, collaborative team and play a foundational role in shaping a category-defining brand at the frontier of AI-powered skincare.

About Us For more than 100 years, Strategic Insurance Partners (SIP) has been providing Personal and Business Insurance protection that fit your needs. Developing a comprehensive insurance portfolio can be a challenge without guidance from a trusted advisor. At Strategic Insurance Partners, we’ve been working alongside business owners in New York, New Jersey, and Pennsylvania for more than a century. Instituting extensive insurance expertise, SIP agents take a consultative approach toward identifying risks and proactively reducing the impact of loss through customized coverage. Our management and representatives have developed an atmosphere of trust over the years, which has enabled deeply valued and longstanding relationships with our clients. Commercial Lines Customer Service Representative Responsibilities: • Policy Servicing: Assist the Account Managers with processing Change Requests, Audits, Certificates, and more., • Agency Management System Operation: Work daily in AMS to access policy details and update the accounts for accuracy., • Task Management: Track, follow up and close out service tasks., • Team Collaboration: Partner with Account Managers and/or Account Executives to assist and maintain the retention lists every month, 90 days in advance., • Customer Servicing: Assist the Account Managers with incoming calls when needed. Qualifications: • Valid New Jersey Property and Casualty License required, • Minimum of 2 years of commercial lines insurance experience, • Knowledge of insurance products, • Proficiency with AMS360 and ImageRight preferred; experience with other agency management systems will be considered, • Effective verbal and written communication skills, • Excellent organizational skills, • Strong multitasking skills, attention to detail, and follow-through discipline Hours: Monday-Friday, 9:00am-5:00pm Office Location: 492 Franklin Avenue, Nutley, NJ 07110 Benefits: • Competitive Salary, • Health Insurance Plans (PPO, HSA, Copay Options), • Dental Insurance, • Vision Insurance, • Company Paid Disability Insurance, • Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance, • 401(k) with Safe Harbor Match, • Paid Time Off, • Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.

Senior Data Analyst - Marketing Analytics Location: NYC - Hybrid | Salary: $130,000 - $16,000 We're partnered with an innovative technology company that's redefining how people engage with live and digital experiences. With a strong commitment to data-driven decision-making, their Marketing Analytics function plays a central role in shaping growth strategy, optimising performance across channels, and deepening understanding of the customer journey. They're now seeking a Senior Data Analyst to join this high-impact team - someone who can bridge the gap between marketing strategy, business objectives, and analytical insight to drive measurable results. The Role • Partner closely with Growth, Marketing, and Product teams to identify opportunities, measure campaign performance, and guide strategic decision-making., • Own analytical projects end-to-end, from scoping business questions to delivering actionable insights and recommendations., • Analyse and optimise customer acquisition, engagement, and retention across multiple marketing channels., • Develop and maintain core marketing datasets and dashboards using tools such as Looker, dbt, and Hex., • Evaluate campaign and channel effectiveness through experimentation and advanced statistical techniques., • Communicate complex analytical findings clearly and persuasively to both technical and non-technical stakeholders., • Act as a thought partner, using analytics to influence broader marketing and growth strategy. What You'll Bring • 4+ years' experience in Marketing Analytics, Growth Analytics, or a related data-driven role (ideally within tech, ecommerce, or consumer products)., • Strong SQL skills and proficiency in Python or R for data manipulation and modelling., • Proven experience analysing marketing funnel performance, attribution, and ROI., • Hands-on experience with experimentation, A/B testing, or incrementality analysis., • Strong understanding of digital marketing channels, CRM, and performance metrics., • Excellent storytelling and presentation skills - able to translate data into strategic insight., • A proactive, collaborative mindset and a passion for driving business impact through analytics. Desirable: experience in B2B2C environments, working with marketing automation or attribution platforms, and exposure to data infrastructure (dbt, event tracking, marketing APIs). Tech Stack Airflow | Fivetran | Python | dbt | Redshift | mParticle | Eppo | Mixpanel | Looker | Hex | GitLab If you're passionate about using data to drive marketing performance and influence strategic growth decisions, this is an opportunity to make a tangible impact within a forward-thinking organisation. Get in touch with the Harnham team today to learn more. #MarketingAnalytics #DataAnalytics #GrowthAnalytics #Harnham #DataJobs #AnalyticsCareers

Job DescriptionCompany Description Annual Compensation Pay Range: $105,000 - $121,000 We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company grant cycle with participation in company annual stock program! As a District Manager, you’re passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we’re looking for! We are Public Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry! Job Description Lead, Manage and Develop People, Brand Ambassador & Operational Excellence Lead an Engaged Team: • Recruit, motivate and retain a dedicated team of customer facing customer front line employees, • Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards., • Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention., • Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management, • Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district., • $121,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units., • Second year bonus potential increase to $20,000 performance-based bonus, • Participation in company stock program that includes dividends paid quarterly, • Internal promotional and career opportunities throughout the United States, • Extensive training and coaching plans – we want you to succeed!, • Comprehensive group healthcare programs, • 401(k) with generous employer match, • Paid time off, • Monday thru Friday work scheduleQualifications Qualifications & Expectations • Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities., • Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry, • Proven track record of top tier performance, • Experience managing operational audits and payroll budgets, • Exceptional communication and time management skills, • Proficient in MS Office (Excel, Word, PowerPoint and Outlook), • Passion for sales and customer service excellence, • Bachelor's Degree preferred, • Weekend availability by telephone, • 5 work Saturday’s per year required during peak season Additional Information • All your information will be kept confidential according to EEO guidelines.

Are you ready to join Connecticut Innovation’s vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut’s strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech. Come join ___!! Position: Director of Business Operations Reports to: SVP Business Operations Location: New York, NY (Hybrid - in the office Tuesday, Wednesday, Thursday) About Curacity Curacity is the leading media brand network driving measurable revenue for luxury and lifestyle hotels through brand-elevating exposure to high-value travelers. Leveraging proprietary technology and first-party data through partnerships with top travel publications like AFAR and Travel+Leisure, our platform delivers validated 10×–20× ROI. Named among Inc. 5000’s Top 20 Travel & Hospitality Companies and Digiday’s Best Content Marketing Platform of 2024, Curacity is headquartered in New York and Stamford, CT. Position Overview We are seeking an experienced Director of Business Operations to lead our internal initiatives and facilitate continued growth through strategic operations and process management. This role will be instrumental in optimizing our internal processes and technology ecosystem while ensuring seamless integration with our proprietary hospitality technology platform. The ideal candidate will combine deep technical expertise in operational technologies, a proven track record of establishing scalable, resource-efficient processes and strong leadership skills with a passion for the hospitality industry. Key Responsibilities Strategic Leadership • Develop and execute comprehensive business operations strategy to improve Efficiency Metrics (time to activation, time to first content, time to payment) by 10%, • Coordinate with product, tech/engineering, sales, and customer success teams to optimize systems performance and consistency, • Drive innovation, including AI, in our infrastructure to become more scalable, repeatable, and sophisticated, including process automation. Technical Operations Management • Oversee end-to-end ad campaign management including trafficking/account setup, process optimization, troubleshooting and problem resolution and reporting, • Maintain a mastery of our internal tools and systems, including our CRM, Customer Support/Ticketing systems, project management and internal reporting/analytics platforms, • Ensure accurate, scalable data processing, reporting and billing processes across all customers, • Establish and maintain a system of regular process/technology audits to ensure compliance with all internal and external SLAs and customer commitments, • Proactively identify and implement process and technology improvements to provide outstanding experiences and outcomes for our hospitality customers and distribution/content partners, • Lead the implementation of new products and services as defined by our leadership team, • Ensure the timely and satisfactory resolution of any customer issues or escalations as identified by the Sales or Customer Success teams Team Leadership & Development • Build and manage a high-performing team including platform ops specialists, data processing personnel and billing analysts, • Mentor team members on hospitality industry best practices and emerging technologies, • Foster a culture of continuous improvement and data-driven decision making Client & Revenue Focus • Partner with Sales, Product, Distribution, Strategy and Customer Success teams to support new business opportunities and client retention initiatives, • Develop robust platform operations processes that enhance client experience and drive account growth, • Create and present performance reports and strategic recommendations to hospitality clients and internal stakeholders Required Qualifications • Bachelor's degree in Marketing, Business, Economics, Engineering, or related field, • 6+ years of experience in digital advertising operations with 3+ years in leadership roles, • Proven expertise with major CRM and operations platforms (Hubspot, ChurnZero, etc.), • Experience with hospitality, travel, or advertising technology preferred, • Strong understanding of hotel technology space, • Excellent analytical skills with proficiency in data analysis tools and SQL, • Outstanding communication and presentation skills with ability to translate technical concepts for non-technical stakeholders Preferred Qualifications • Experience scaling operations at high-growth technology companies, • Knowledge of hospitality industry dynamics, booking funnels, and guest journey optimization, • Background with hotel PMS systems, booking engines, or hospitality technology platforms, • Certifications in Google Ad Manager, programmatic platforms, or relevant ad tech tools, • Experience with privacy regulations (GDPR, CCPA) and their impact on hospitality advertising Why Curacity? You’ll join an award-winning, fast-growing team at the intersection of luxury travel and cutting-edge adtech, with the opportunity to shape the future of hospitality marketing. What We Offer • Equity: Stock options are offered to all full-time employees, • Healthcare: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution, • Retirement: 401(k) match – up to 4% of your total compensation matched dollar-for-dollar (US-based employees), • Flexibility: Hybrid Work for NYC-Based Roles: Virtual (2 Days); In-office (3 Days); Multiple “work from anywhere” periods/year, • PTO: 15 personal days, in addition to 10+ public holiday closure dates, • Wellness: $100 monthly stipend for health and wellness related activities, • Recognition: Birthday, anniversary, and other every-day surprises and gifts to recognize the hard work of our team members, • Culture: Casual, collaborative (and dog friendly!) work environment in the heart of Flatiron with CWJ cold brew on tap Equal Opportunity Curacity is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. We encourage candidates of all backgrounds to apply, and we provide reasonable accommodations during the hiring process for individuals with disabilities, upon request.

Job Description Refrig-IT is looking for a General Manager. Primary Duties & Responsibilities: Operations Management • Lead all fulfillment and warehouse activities including receiving, inventory management, picking/packing, and shipping., • Ensure all SLAs (Service Level Agreements) and KPI’s are met for accuracy, speed, and cost-efficiency., • Serve as the primary operational contact for clients., • Ensure client KPIs are tracked, met, and reported on regularly., • Hire, train, and manage department leads and warehouse staff., • Establish a performance-driven culture with clear accountability., • Develop and manage budgets, labor forecasts, and productivity metrics., • Identify cost-saving opportunities and drive P&L performance., • Oversee WMS (Warehouse Management System) performance and integrations., • Champion process automation when needed and lean warehousing principles., • Ensure accurate data entry and operational reporting. Other Duties: • Perform other tasks and/or duties as they may be assigned. Employee Responsibilities: • Conducts oneself and operates equipment and acts in accordance with all company policies, safety rules, regulations, laws, including wearing proper personal protective equipment., • Conducts oneself in a positive professional manner at all times., • Takes advantage of all opportunities to attend training sessions to upgrade knowledge., • Continually recommend measures to improve production and quality methods, equipment performance and use, safety and workplace environment., • Make suggestions for improving the company. Minimum Qualifications: Education and Experience: • 5+ years of leadership experience in logistics, warehouse, or fulfillment operations, ideally in a 3PL environment., • Proven track record of managing teams of 30+ employees across multiple departments/shifts., • Strong working knowledge of WMS systems, inventory controls, and order management tools., • Demonstrated ability to manage budgets, drive efficiencies, and meet KPIs., • Excellent communication and interpersonal skills, with a client-first mentality., • Strong organizational, analytical, and problem-solving capabilities.

About the Role As a Content Specialist at Santé, you will grow the Santé brand in the wine & spirits industry by leading content strategy and execution across social channels like Facebook, LinkedIn, Reddit and YouTube. This is a part-time role where you will have creative freedom to publish quality content across the internet that connects with liquor store owners. In a sea of bland, repetitive B2B content, your content will stand out because it’s authentic and tailored to the small business owners that run the wine & spirits industry. You’ll win in this role if you’re motivated by creating and publishing thoughtful content that hits the sweet spot between attention grabbing, informative and witty. You will report directly to the Founder / CEO, who has spent the last decade growing venture-backed startups in sales and growth roles. There’s an opportunity for this role to expand to full-time, but it’s not required. About Santé We are the fastest growing POS system in the liquor store space. We bring modern technologies like AI agents, OCR, and fintech to an industry stuck in 1980 to make life 100x easier for liquor store owners. We’re growing 26% MoM with the industry’s best liquor stores switching to our platform every month. With overwhelming demand and clarity on what needs to get done, we can reach $100M+ within a few years. Santé is the most important software that our customers will ever buy. They are on the platform for 12-15 hours every day, and our 97% retention rate is a testament to the value that we deliver to our customers. We are backed by top-tier investors, including Bonfire Ventures, Y-Combinator, Operator Collective, UpHonest Capital, Veridical Ventures and more. You Will • Shoot success stories, interviews of store owners and industry tips for social channels, • Publish content on Facebook, LinkedIn, Reddit and Youtube, • Design assets in Canva or Adobe tools that complement our blog posts, social content and video content, • Edit short-form videos on Capcut that features product releases and meaningful updates that are shared across social Preferences • College student, recent grad with 1-2 years of content creating experience on social, • Track record of getting people’s attention with organic content online, • Experience in hospitality or retail is a plus Compensation • $20 - $30 per hour depending on experience, • 15 - 20 hours per week with an opportunity to go full-time This is an in-person role in NYC. Our office is in Manhattan and our compensation packages are based on a wide array of factors unique to you, including your skill set, years of experience, etc. Interview Process • Submit a post or piece of content you published recently that you’re proud of, • 30 minute call with our CEO, • 30 minute call with our Customer Experience team, • Offer

Job DescriptionSalary: $65,000 SLT Area Sales & Operations Manager: SLT is a well-established, yet rapidly expanding boutique fitness company seeking an Area Sales & Operations Manager to join our corporate team in NYC. Reporting directly to the NYC & Brooklyn Regional Manager, this role will be responsible for driving the performance & operations of two studios in the NYC area. With a focus on optimizing studio class schedules, driving utilization through new client conversion and increasing client frequency, and leading an efficient studio operation, this role provides a tremendous opportunity to grow SLT at the studio level. A strong fit for this role should have a passion for fitness, strong leadership skills, and the ability to engage clients and build and grow a community in and around the studio. Schedule Optimization: Work to make sure we are offering the optimal class types and times, with the optimal instructor allocation: • Ensuring that all classes happen on time and on schedule, including managing instructor subs in collaboration with T&D, • Analyzing class performances on a regular basis, looking for opportunities to, • optimize instructor allocations, • optimize class types (Essentials, Hardcore, etc.) Work to fill classes & increase sales through execution of SLTs sales strategy including: • Driving new client conversion through strategic first-timer engagement tactics, • Targeted email and phone outreach to existing clients and new leads, • Identifying opportunities to generate new leads and potential client pipelines, such as creating special curated classes or in-studio events that target specific customer segments, and partnerships with local businesses that align well with our brand and help drive attendance, • Staff Management, • Recruiting, onboarding, and managing front desk staff, ensuring that customer service team members are well-trained and effectively driving in studio sales and managing daily operations, • Youll assist in the performance management of instructor operations in collaboration with T&D. This will include monitoring punctuality, professionalism, client interaction, and how well theyre adhering to studio marketing and sales responsibilities., • As the key point of contact for communication between marketing, operations, and instructors, you will need to relay information about upcoming promotions, schedule changes, or internal rollouts to your in studio teams, • Facilities Management, • Ensure the studio is well-maintained, and that all maintenance issues are addressed in a timely manner, • Manage upkeep and maintenance of machines, • Customer Service & Client Management, • This includes handling client inquiries, resolving issues, and ensuring that clients feel heard and valued in a timely and professional manner., • Management experience, preferably in the fitness, wellness or retail industry a plus, • Self-starter with strong managerial and interpersonal skills, • Ability to multi-task and think and react quickly, • Excellent interpersonal and communication skills, • Critical thinking skills are a must, • Competitive salary, • Health insurance, • PTO & sick leave, • Unlimited, free class drop-ins SLT is the premier high-intensity Pilates fitness studio in the US. Best described as strength training on a reformer, the workout is core-focused, but full body. SLT studios offer the most results-driven, efficient and effective 50-minute workout out there. It combines cardio, strength training and the most challenging elements of Pilates into a safe, low-impact yet super challenging, high-intensity workout.

Company Description Orion's mission is to transform longevity through sleep. Orion just raised an $18m Seed Round and is founded by unicorn founders who have built & sold companies for combined $2 billion+. Orion's smart sleep system uses AI to make 6 hours of sleep feel like 10 and the company is positioned to disrupt the $100 billion preventative health market. Role Description We're looking for a VP of Digital & eCommerce to lead all things digital—from strategy to execution. You'll oversee site performance, conversion, user experience, digital marketing, funnel optimization, and own the full customer lifecycle across DTC channels. As a key member of the leadership team, you’ll be responsible for building a high-converting digital ecosystem that drives customer acquisition, engagement, and long-term value. Key Responsibilities • Own and drive the end-to-end digital strategy across eCommerce, performance marketing, site, mobile, retention, and analytics, • Lead optimization of the website and checkout experience to increase conversion and average order value, • Manage full eCommerce P&L, including revenue forecasting, budget allocation, CAC/LTV tracking, and unit economics, • Partner with Product, Brand, and CX teams to ensure seamless and engaging digital experiences, • Implement tools, technologies, and best practices to scale DTC growth efficiently, • Oversee performance marketing campaigns (paid search, paid social, affiliates, influencers) in partnership with internal teams and agencies, • Build out the digital growth team as the company scales Ideal Candidate Profile • 8–10+ years of experience in DTC eCommerce, ideally in health tech, wellness, fitness, or consumer electronics, • Proven track record of scaling eComm businesses from early-stage to $50M+, • Deep understanding of CRO, funnel optimization, UX/UI, and performance media, • Analytical thinker with strong command of data, A/B testing, and attribution, • Comfortable in scrappy, high-growth environments with a focus on execution, • Experience managing cross-functional teams and third-party partners, • Passionate about sleep, health, and using technology to improve lives

Salary Range: $185,000-$220,000 YOUR ROLE The District Director is responsible for the operational and financial results of the business area with complete P&L responsibility. The major role is one of business leadership, both for the sales and operational organizations. As such, the position has four principal objectives: to ensure profitable growth, operational excellence, customer satisfaction and retention, employee development and leadership. WHAT ARE YOU GOING TO DO? • Create a workplace culture that is consistent with the overall organization's and that emphasizes our mission, vision, guiding principles, and values., • Schedule regular meetings with local Branch/Site Managers, Key operations and sales staff to initially present and then provide updates to Ceva Air & Ocean’s Global strategy (routes, products) as well as to define regional and local strategy, • Define annual branch objectives, on the sales, operations and profitability levels, • Establish targets with VP of Sales between his region and targeted markets, • Manage the overall operational, budgetary, and financial responsibilities and activities of the region., • Review and assess monthly performance data that includes financial, sales, and activity reports, to monitor and measure regional productivity, goal achievement, and overall effectiveness., • Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures., • Drive specific market research in conjunction with senior management and route development manager, • Evaluate Quarterly results of chosen Joint Development Programs, • Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment, • Empower the branch managers, sales employees and any direct reports to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback., • Foster a spirit of teamwork and unity among department members, • Coach, mentor and develop the branch managers, sales employees and any direct reports including providing effective performance feedback, with the assistance of Human Resources, when necessary., • Regional results against target: sales, operations and profitability, • Route and product development, • Human talent development in the form of hires, training, development, employee turnover, etc., • Embrace the big picture of the organization and analyze different angles to support strategic needs of the business and construct ways to move towards those goals to drive the business into the future., • Lead and develop a region and region staff members, • Make decisions, both big and small, in situations that can be highly stressful and, on the fly, and demonstrate ability to practice a high level of confidentiality., • Demonstrate outstanding interpersonal relationship building and employee coaching and development skills., • Demonstrated knowledge of basic economics budgeting, and accounting principles and practices. WHAT ARE WE LOOKING FOR? • Bachelor’s Degree in Logistics or 3PL preferred, • Master’s Degree, preferred. A combination of Education and experience may be substituted for degree if experience is with Transportation or 3PL., • Proficiency in Microsoft Office, internet, web-based and job specific software applications., • Experience driving revenue growth, retaining customers and managing profitability of multiple sites. Characteristics: • Advanced, applied understanding of project management methodologies with focus on managing solution driven strategy plans to achieve goals., • In depth, experience-based knowledge of managing revenue, budgets, EBITDA, operations problem solving, customer service and managing managers. Excellent planning, time management, collaboration, decision-making, and organization skills., • Knowledge of Strategic Planning processes., • Ability to develop short and long-range project planning and effectively communicate information to diverse work groups. WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role. ABOUT TOMORROW We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

Sharp Decisions is looking for the following: Location: NYC Duration: 6 month contract Role: Systems Admin & Engineering - Vice President Role Description Install and configure servers, storage devices, network and telecommunications equipment. Perform upgrades and maintenance on all IT infrastructure hardware. Install and configure server operating systems, database software, file server structure and protocols, email servers, authentication servers, back-up systems and firewalls. Monitor system performance daily. Provide support on all IT infrastructure-related issues. Manage incident response for any major outages. Role Objectives: Delivery Install and configure servers, storage devices, network and telecommunications equipment as required by business need and outlined by the system architect's designs. Perform upgrades and maintenance on all IT infrastructure hardware. Install and configure server operating systems, database software, file server structure and protocols, email servers, authentication servers, back-up systems and firewalls. Configure domain and security policies and define access lists. Configure and deploy monitoring and reporting utilities, operations logs and access auditing tools. Monitor system performance daily and run reports on key metrics such as storage capacity, server resource utilization, connectivity and uptime, back-up performance and incident logs. Provide support on all IT infrastructure-related issues and escalation support for all other IT departments. Manage incident response for any major outages. Test disaster recovery systems and implement disaster response plans as needed. Role Objectives: Interpersonal Collaborate with IT systems architect to execute system designs. Provide reports and analysis on system performance and support planning of infrastructure improvements. Engage with other IT infrastructure teams to install hardware, configure devices and policies, and coordinate upgrades and maintenance. Coordinate incident response with all engineers and system owners during outages. Partner with application, web administration, database and other development focused teams to create infrastructure plans and review system performance. Work with disaster recovery, storage management and cyber security architects to implement systems, hardware and policy configurations to support their designs. Role Objectives: Expertise Demonstrate comprehensive understanding of IT infrastructure hardware, cloud service platforms, operating systems, virtual environments and configuration tools. Display expertise with application integration, update and change management, database design and structures, system deployments and automated reporting and monitoring tools. Exhibit knowledge of regulations regarding data security and retention, anti-virus tools and protection models, network security and access protocols, and firewall configurations. Show ability to manage and prioritize projects across multiple functions and divisions and manage incident response while providing clear communications to affected parties. Qualifications and Skills 5+ years of experience in an infrastructure/end-user support role. • Microsoft Active Directory (User, group and computer management), • Microsoft Windows Desktop and Server Operating Systems - Windows registry, Group Policy, File/folder security concepts (NTFS/share permissions, etc.), • Microsoft Office/SharePoint/Teams, • Microsoft SCCM, • Infoblox DNS/DHCP Management, • Performance Monitoring, • Enterprise Backups (Commvault/Rubrik), • Enterprise storage (Pure), • Citrix Workspace/XenDesktop Virtual Desktop, • VMware vSphere, • Core networking concepts (DNS, DHCP, etc.), • Excellent customer service skills., • Excellent verbal and written communication skills., • High sense of urgency to support a trading floor., • Able to follow directions, priorities, and guidance from management., • Ability to multi-task and work on several projects at the same time., • Strong ability to deliver on time., • Ability to document process, requirements, and create test plans., • Strong ability to translate business requirements into technical solutions., • Strong team player.

Job Description At The Athletic Clubs, we train in squads. Our unique approach to training provides high-quality, results-driven group fitness training for busy New Yorkers looking to improve their health and fitness. With an emphasis on community and accountability, our programs create an environment where members feel supported and motivated. We specialize in delivering long-term results through high retention, with 97% of our clientele sticking around well beyond the industry average. The Community Manager (of our MPA location) is responsible for ensuring a high level of member satisfaction by fostering community engagement, managing retention, and supporting operational excellence. You possess a unique combination of coaching expertise, natural operational skills and the desire to grow as a leader. You’ll collaborate closely with the General Manager (GM) to maintain high standards of member experience, ensure smooth program delivery, and contribute to the overall success of the studio. What You'll Do: Coaching, Program Delivery and Operations • Deliver an average of 17 classes per week, covering additional shifts as needed, • Ensure programs are executed to AC standards, • Support management of club systems Mindbody and GLM, • Conduct exit interviews with all members upon cancellation, • Maintain unparalleled client retention and attendance rates, • Relentlessly identify new ways to enhance the member experience, • Manage squad WhatsApp group threads, organically sparking conversation regularly, • Select and collaborate with squad captains to gather member feedback on training and events, • Conduct quarterly member check-in calls alongside the GM, • Select award recipients for the end-of-season celebration, • A seasoned NASM CPT or equivalent eager to grow into a leadership role and expand your business acumen, • Passionate about The Athletic Clubs vision, brand, and culture and belief in the importance of a healthy lifestyle, • 2+ years customer service experience in the health and fitness or hospitality-related industry, • High EQ and positive attitude, • An excellent communicator across all mediums, • 4 weeks of PTO/year with immediate accrual, • 40 hours paid sick time, • 401k, • Health insurance

Job DescriptionA bit about usAt Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. The impact you'll haveAt Placemakr, our obsession with exceptional service isn’t the only thing that sets us apart – it's our people! As General Manager, your mission is to challenge, motivate, engage and lead your team to drive operational and budgetary excellence across your Placemakr property, using your foundational leadership skills and operationally savvy mindset. Around here, things move fast, and no two days look the same (which is how we like it!). You'll dive right in with providing hands-on support when escalated issues occur while instilling accountability, ownership and innovation in every member of your team. Through Manager on Duty shifts and scheduling yourself as flexibly as our operating model, you’ll impactfully lead our teams, engage with our ownership groups and shake up the status quo (because "that's how it's always been done" simply isn't in our vocabulary). If you're curious, resilient and creative in your solutions - while still appreciating a trusted process or two – your success as a General Manager won’t be far behind. Reporting directly to your applicable Area Manager, you will utilize a can-do and results-oriented approach to ensuring consistent day-to-day operations, strong financial performance and an unmatched experience for everyone on your property so we can deliver big on our commitments. In this role, you’ll need to demonstrate exceptional communication skills, providing clarity and building trust across your team and partners, and excel in implementing programs and processes that keep us continuously improving. The General Manager must be fueled by motivating and leading people, championing Placemakr’s Community Norms and embodying accountability to drive a culture of top performance, world-class service and operational and financial excellence. This position requires open availability for flexible scheduling, including evenings, overnights, weekends and holidays, on a rotational basis and as the needs of the business call for it. This position is located in New York, New York. The pay for this position range is XSmall: $108.5k - $113.5k - $118.5k New York - Medium: $148k - $153k -$158k New York - XLarge: $205k - $210k - $215k.What you'll do • Consistently provide an exceptional experience to anyone you interact with by embodying what our teams, guests, residents and partners should think of as a trusted friend, subject matter expert, and local insider., • Foster a "one team" mentality by collaborating effectively with all property and non-property leaders and team members contributing to a cohesive and supportive work environment., • Maintain a safe, secure and compliant environment for leaders, team members and guests by adhering to and driving accountability for established Placemakr and property-specific people, operational and financial policies and procedures, including emergency protocols, scheduling and budgetary reporting expectations, attendance policies and conduct expectations., • Embody Placemakr leadership competencies by driving accountability, developing, motivating, challenging and engaging your team of line-level managers, supervisors and individual contributors, ensuring excellence in people leadership, operations and finances of your property., • In partnership with non-property leadership, provide initial and ongoing training for your team(s) on Placemakr people, operational and financial SOPs and programs., • Own the success of company-wide or property-specific people-related initiatives on your property and provide executional guidance for your leaders that will support hiring, engagement, retention and development of all members of your team., • Collaborate with Placemakr’s PX and TA teams on talent acquisition efforts for your property, including supporting consistent recruiting and hiring processes, and engaging in grassroots or in-person recruiting initiatives to hire top talent., • Own the overall operational success of Front of House, Back of House and administrative/budgetary functions of your property through execution and support of Placemakr SOPs as well as embodiment of our Community Norms., • Partner with your Area Leader and/or non-property teams and use an outside-the-box mindset to ideate and execute on people, operational and/or budgetary solutions that support Placemakr standards., • Utilize Placemakr SOPs and best practices and collaborate with all Placemakrs effectively to ensure your property is consistently meeting or exceeding Placemakr service level and operational standards., • Provide hands-on assistance to all members of your team for issues that require escalated leadership or expertise., • Collaborate effectively with Sales, Revenue, Marketing and applicable non-property teams to drive overall revenue through pricing strategies, occupancy targets, etc., • Drive NOI and overall financial success of your property through owning your property budget, implementing budgetary initiatives and following FAA, Owner Relations or other team-specific SOPs and standards set forth., • Additional duties and responsibilities, as assigned What it takes, • A bachelor’s degree, preferably in management, business administration, communications, hospitality or a related field; or commensurate experience in lieu of a formal degree, • 3+ years’ experience in a leadership role within retail, food & beverage, hospitality, multi-family or similar environment, where customer service is at the heart of the operation, • A minimum of 1+ years’ experience of successful multi-department leadership; retail, food & beverage, multi-family or hospitality-focused experience strongly preferred, • Experience with executing on team member relationship issues and retention, engagement, succession planning, performance management and/or growth and development initiatives, • Proven track record with scheduling, training and developing non-exempt employees to maintain exceptional service levels and uphold company standards, • A demonstrated track record of operational and financial success made possible by a true customer-focus, managing controllable expenses, driving team performance, effective decision-making skills and a solutions-oriented mindset, • Exceptional verbal and written communication skills and the ability to deliver a message clearly and professionally across varying levels of team members and external partners, • A hands-on leader and world-class motivator who takes an active role in growing and developing their team, • Ability to manage cross-functional relationships, competing priorities and time and resources proactively in a fast-paced, ever-changing environment, • You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right., • General Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our General Managers and an exceptional guest experience. Our benefits & perks*, • Competitive salary, • Quarterly performance bonus program, • Company stock options, • 401k + 4% employer matching program, • Medical, Vision & Dental Insurance plan options, • Flexible Spending Account & Health Savings Account options, • 20 days of paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!, • PTO increases to 25 days per year after 2.5 years of employment, • Up to 8 floating holidays per year so you can celebrate what matters most to you!, • Monthly cell phone reimbursement and health & wellness stipend, • Management Training Program, • Paid Parental Leave, • Paid Life Insurance, • ZayZoon as an option to access your paycheck before your payday

Position Summary The National Import Manager is responsible for overseeing all aspects of the company’s customs brokerage operations, ensuring compliance with U.S. Customs and Border Protection (CBP) and other government agency regulations. This role will provide strategic leadership to optimize brokerage processes, maintain strong client relationships, and ensure operational excellence across all import and export activities. Key Responsibilities Leadership & Strategy • Lead and manage the Customs Brokerage department, including licensed brokers, entry writers, and compliance staff., • Develop and implement strategic initiatives to improve efficiency, compliance, and profitability within brokerage operations., • Ensure compliance with all CBP regulations, Partner Government Agency (PGA) requirements, and trade laws., • Maintain the company’s Customs Brokerage license and oversee adherence to all corporate compliance programs., • Stay current with changes in trade regulations, tariffs, and import/export policies; communicate updates internally and to clients., • Oversee the timely and accurate processing of import and export entries., • Evaluate and implement technology solutions to streamline brokerage workflows and documentation., • Monitor key performance indicators (KPIs) and develop action plans for continuous improvement., • Serve as a subject matter expert for clients, providing guidance on customs procedures, trade compliance, and tariff classifications., • Support sales and account management teams in developing new business opportunities within the customs brokerage and trade compliance sectors., • Recruit, train, and mentor staff, fostering a culture of accountability, professional growth, and regulatory excellence., • Ensure all employees maintain current knowledge of customs regulations through continuous education and training. Qualifications Education & Licensing • Bachelor’s degree in Supply Chain Management, International Business, or related field required., • Licensed U.S. Customs Broker required., • 10+ years of experience in customs brokerage, import/export compliance, or related logistics functions., • 5+ years in a senior management or director-level role within a customs brokerage or freight forwarding organization., • Deep knowledge of U.S. import/export laws, HTS classification, valuation, and PGA requirements., • Strong leadership, organizational, and communication skills., • Expertise in ACE, ABI systems, and brokerage software platforms (e.g., Descartes, WiseTech, CargoWise)., • Strategic thinker with the ability to translate regulatory complexity into practical solutions. Performance Metrics • Compliance audit scores and accuracy rates., • Entry processing turnaround time and clearance efficiency., • Customer satisfaction and retention., • Revenue growth and profitability within the brokerage division., • Employee training completion and retention rates. Compensation and Benefits • Competitive salary and performance-based bonus, • Comprehensive benefits package (health, dental, vision, 401(k), etc.), • Professional development and continuing education support

Job Description General Manager You will have a high level of accountability for all retail store functions and for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff. You will be driving for high-performance results within a fast-paced, demanding solutions sales environment and focusing on optimizing customer and employee experience are at the forefront of your responsibilities. Also, you will act as a mentor for your Assistant General Manager. You will also complete trainings and attend weekly sales leadership calls. You will drive our business forward by always motivating your team to do their best in every guest interaction. • Building, developing, and mentoring your sales team., • Working through teams to teach, coach and follow our sales process with Every Guest Every Time, • Attracting and retaining top caliber employees., • Brand advocate for Victra, • Providing ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives., • Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store., • Ensure store employees meet and/or exceed defined, monthly success measurements and complete assigned training on time, and fully., • Developing and implementing sales tools and initiatives., • Maintaining the performance of your store by running retail inventory compliance., • Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports., • Thinking of innovative ways to drive traffic in stores and capitalizing on existing customer base., • Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions., • Owning all guest escalations and providing a timely resolution., • Clearly communicating company objectives and priorities to team members and providing timely follow up., • Staying up to date with new sales promotions and ensuring they are providing our guests with a complete solution to meet their current and future needs. Here's what we can offer you in exchange for your world-class work: • Paid Training, • Premium Health, Dental, and Vision Insurance, • Paid Maternity Leave, • 401K Match, • Tuition Reimbursement, • 50% off Verizon Service, • VNation Disaster Relief, • Referral Bonus, • Frequent Contests, • Career Advancement Opportunities Compensation Base Pay: $64,350.00 Pay rates include base pay at the above rate, with the opportunity to earn a monthly General Manager bonus. The average #all-in pay is $90034 per year per year for this role. What we are looking for... You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You’re open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you’ve succeeded when your team is delivering. You will need to have: • 1- 3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role, • Management experience in a commissions-based sales environment., • Proven track record of achieving challenging team and individual sales goals., • Balanced multiple opposing priorities in a multifaceted environment., • Set goals, evaluated performance, and developed a high performing team., • Basic interview skills and enhanced staffing knowledge., • High school diploma or GED., • One or more years of customer service, preferably in a retail or sales environment., • Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods., • At least 18 years of age, • Legally authorized to work in the United States Physical Requirements • Ability to lift ten pounds., • Ability to stand for long periods of time Training Requirements All Sales Consultants must attend and complete a four-day New Hire University (NHU) training program within two weeks of their official start date. This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout your employment with Victra. After you apply… You will be required to take a pre-hire assessment. It takes 10-12 minutes or less to complete. If you’re selected to move forward, one of our recruiters or hiring managers will reach out to tell you more about the role and answer your questions. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

Morgan Latif is a specialist leadership search & development consultancy. We help our clients across the Medical & Dental Technology, Packaging, Consumer, E-mobility, and Industrial Technology sectors to deliver on their transformation and diversity goals. Our mission is to combine traditional recruitment and coaching methods with new technology, to provide a tailored and innovative solution to our clients and candidates. Senior Service Leadership Role - Driving Growth and Efficiency Across the Americas We are seeking an experienced and dynamic Regional Services Director to join a leading global organization in the industrial automation sector in the Greater Newark Area. This is a critical opportunity for a results-driven leader to spearhead a major transformation of the services operations across the Americas, with a focus on key markets in the USA, Mexico, and Brazil. If you thrive on building strong customer relationships, managing high-cost, high-complexity machinery, and are passionate about achieving clear, impactful KPIs, this could be the perfect next step for your career. What You'll Achieve • Financial Growth: Drive a 6% year-over-year revenue increase by improving customer satisfaction and retention., • Operational Excellence: Lead initiatives to dramatically reduce warranty costs from 18% to less than 1%., • Market Expansion: Play a key role in the strategic scaling of our business in Mexico, aiming to double the local headcount., • Customer Relationships: Take ownership of complex and volatile customer situations, ensuring swift and effective resolution to build lasting loyalty. Key Responsibilities • Develop and implement service strategies that address cultural and linguistic nuances across the region., • Lead, mentor, and empower a service team to excel in their roles and deliver exceptional support., • Partner with sales, technical, and other internal teams to ensure a seamless and supportive customer experience. Who We're Looking For • Communication Skills: Able to communicate effectively across cultural and language barriers. Fluency in Spanish is advantageous but not mandatory., • Relevant Experience: Proven experience in a senior customer-facing role within the industrial automation sector or a similar field involving high-cost, high-complexity machinery., • Cultural Acumen: A deep understanding of business cultures and communication styles across the Americas is essential., • Proven Success: Demonstrated success in managing complex escalations and achieving measurable business results. If you are a driven and empathetic leader ready to make a significant impact on an international scale, we encourage you to apply. This role offers the chance to be a key player in a company that values its people and is committed to global excellence. We look forward to receiving your application!

As our Strategic customer success manager for Financial services, youll be on the ground floor helping us refine our processes for onboarding, adoption, and retention for the financial sector. Were looking for a Strategic customer success manager to drive AI powered transformation for our Fortune 50

National Cross-Platform Account Manager. Through regular contact, the National Cross-Platform Account Manager ensures maximum usage and satisfaction of Comscore products, services, and data, resulting in customer retention. The Account Manager will develop and maintain long-term client relationships

We're seeking a proactive and strategic Customer Success Manager to join our team with a specific focus on CTV publishers and partners. This role is a key role to build our CTV business, ensuring the success and growth of our CTV product, and includes managing onboarding, retention, and expansion fo

As an Inbound Account Executive, you'll focus on converting inbound interest into new business. Partner with Customer Success to ensure smooth onboarding and retention of client accounts through strategic campaign recommendations.

You measure your success by renewals, account growth, and overall customer satisfaction, not just checkboxes on a to-do list. As our first Customer Success Manager, you will report to the CEO and work closely with him and our Support and Sales team on client onboarding, retention, upsells, and overa

As a Spanish Bilingual Associate Renewals Manager, you will manage customer renewals and retention with both English- and Spanish-speaking clients. Maximize customer retention rates by using effective sales techniques over the phone, video, and email in both English and Spanish, with a focus on redu

Ecommerce Operations Specialist – European Expansion Location: NYC (4 days onsite) About the Company We are a leading licensed home goods brand dedicated to combining design, quality, and innovation across global markets. As we continue our strategic expansion into Europe, we are seeking an experienced Ecommerce Project Manager to drive operational efficiency, business growth, and data accuracy and analysis across multiple ecommerce platforms. This role is ideal for a professional with a strong foundation in ecommerce systems, ERP management, understanding of logistics and operations, and analytical reporting who thrives in a structured, results-driven environment. Position Summary The Ecommerce Project Manager will play a pivotal role in managing cross-functional ecommerce operations to support the company’s European market expansion. This role requires strong project management skills, analytical capability, and business acumen to oversee system accuracy, sales performance, and operational integrity across multiple online channels. The ideal candidate combines technical fluency in ERP systems with strategic problem-solving and a keen attention to detail. Key Responsibilities 1. Ecommerce Operations & Platform Management • Oversee product listing maintenance, pricing accuracy, and availability across European ecommerce marketplaces., • Coordinate cross-functional activities with logistics, marketing, and merchandising teams to ensure timely product launches and updates., • Ensure all product data is accurate, compliant with local market requirements, and consistent with internal systems., • Support ongoing alignment between ecommerce platforms, ERP systems, and reporting tools to streamline operations. 2. Marketplace Expansion • Lead the launch of new ecommerce platforms expanding our reach in the regional marketplaces throughout Europe., • Collaborate with business stakeholders to gather all required documentation for onboarding new sales channels., • Review and interpret marketplace agreements and contracts to ensure compliance and operational readiness., • Work cross-functionally with technical, logistics, and business teams — as well as external partners — to define workflows, establish system connections, allocate resources, and manage the end-to-end process of platform setup, testing, and go-live execution. 3. ERP & Billing Support • Enter sales, expenses, and related transactions into the ERP system to maintain accurate financial and operational records., • Monitor inventory movement across marketplaces, ensuring all stock levels, transfers, and returns are accurately reflected in the ERP., • Reconcile marketplace and system data regularly to ensure reporting integrity and prevent discrepancies., • Collaborate with accounting and logistics teams to support billing accuracy, order tracking, and fulfillment reporting. 3. Analytical Reporting & Data Management • Develop and maintain reports tracking ecommerce performance, sales trends, and inventory metrics., • Leverage data insights to identify growth opportunities, performance gaps, and optimization potential., • Utilize advanced Excel functions (Pivot Tables, VLOOKUP) and ERP data exports for ongoing analysis., • Provide senior leadership with regular updates on channel performance, operational KPIs, and inventory health. 4. Customer Experience & Support • Manage customer inquiries and order-related issues with timely, accurate responses to ensure a consistent and high-quality service experience., • Monitor customer review to identify and flag recurring issues or opportunities to improve experience and retention. 5. Market & Competitor Research • Conduct research on European ecommerce trends, emerging platforms, and competitive activity., • Provide recommendations on listing strategies, regional optimizations, and enhancements to product imagery and content assets to ensure listings remain best-in-class within each marketplace., • Stay informed on relevant regulatory or logistical developments affecting ecommerce operations in Europe. 6. Project & Administrative Support • Manage workflows, timelines, and project deliverables across departments to ensure timely execution., • Maintain accurate documentation of processes, trackers, and standard operating procedures., • Support process automation and system improvement projects to enhance scalability and efficiency. Qualifications • 3+ years of experience in ecommerce, operations, or project management, ideally within consumer goods or retail., • Strong analytical and data management skills, with proven ability to translate insights into actionable decisions., • Proficiency in Excel (VLOOKUP, Pivot Tables, and conditional formatting)., • Understanding of inventory, billing, and order management workflows., • Excellent organizational, communication, and cross-functional coordination skills., • High attention to detail and accuracy in data handling and reporting.. Nice to have: • Bachelor’s degree in Business, Marketing, Ecommerce, or related field., • Hands-on experience with ERP systems (e.g., Acumatica, NetSuite, SAP, Oracle), • Experience in European Marketplaces, • Fluency in an additional European language Why Join Us • Join a globally recognized home goods company during a key phase of European expansion., • Collaborate with experienced ecommerce and cross-functional teams in a dynamic, growth-oriented environment., • Contribute to strategic initiatives shaping the future of our international digital business., • Enjoy competitive compensation, comprehensive benefits, and growth opportunities. Featured benefits • Medical insurance, • Vision insurance, • Dental insurance, • 401(k)

VelvetCaviar.com is a leading lifestyle and tech accessories store with millions of shoppers every month. We’re seeking a visionary, data-driven, and highly organized E-commerce Director to own and scale one of the fastest-growing Shopify brands of the past 3 years! From campaign launches to conversion rate optimizations, this E-commerce Director will oversee all parts of the Shopify ecosystem. In addition, working closely with the Marketing Director to help drive efficient paid and organic traffic. If you’re someone who loves e-commerce, is driven to break new records, and is obsessed with perfecting the customer journey, this role is for you. Join us in building the next e-commerce powerhouse. ABOUT US: Velvet Caviar is a leading phone accessories brand with over 1+ Million social media followers and millions of customers, established in New York since 2015. We’re mostly known for pioneering the tech accessories market with our stylish phone cases and matching accessories. Our products can be found in national retailers and on thousands of celebrities and influencers worldwide! With a smaller team environment, Velvet Caviar is a great place for collaboration, personal growth, and making an impact. Visit our Instagram at @velvetcaviar and our website, velvetcaviar.com, to better understand the brand and product line. RESPONSIBILITIES: Shopify Store Growth • Develop, lead, and execute a world class eCommerce growth strategy, • Oversee the Shopify storefront’s performance, design, and user experience, • Lead conversion rate optimizations with A/B tests, checkout flows, product page optimization, etc., • Manage the website designer and software development team members & agencies for website rollouts, • Direct site merchandising: homepage, category pages, PDPs, search navigation., • Launch duplicate Shopify stores in foreign markets (Europe, South America, etc) Marketing & Acquisition • Coordinate campaigns with the creative team for seasonal and promotional events, • Coordinate product launches online - asset readiness, page builds, bundling, cross-sells., • Partner with the Marketing Director on paid media strategy (Meta, Google, TikTok, etc.), • Oversee retention programs across automated email, SMS, and CRM lifecycles, • Implement and optimize loyalty, referral, and subscription programs, • Oversee the SEO development with both on and off site programs Technology & Data • Own the Shopify tech stack for all applications: Klaviyo, Yotpo, Gorgias, etc., • Ensure proper data tracking across GA4, Meta Pixel, server-side tagging, and attribution tools., • Derive advanced analytics for breakthrough revenue, AOV, CAC, LTV, ROAS opportunities, • Manage vendors, negotiating contracts and holding them accountable to ROAS/KPI targets., • Evaluate and implement new e-commerce technologies or partners as needed. Leadership & Team Building • Build and lead the e-commerce team & functions., • Recruit, coach, and develop high-performing team members., • Set team OKRs/KPIs aligned with the business’ objectives., • Collaborate cross-functionally with Ops, Finance, and Product teams. Financial Management • Set annual and quarterly growth targets for DTC sales., • Manage and optimize tech stack budget allocations., • Identify opportunities to improve profitability (AOV increases, retention boosts, better ROAS), • Partner with Ops on demand planning and inventory flow to align supply with demand. REQUIREMENTS: • Experienced: 5+ years growing Shopify stores with a proven track record., • Accomplished: Scaled ecommerce revenue to 8 or 9 figures on Shopify., • Analytical: Obsessed with website performance, CRO, CVR, and AOV testing., • Technical: Skilled in leading web design & development rollouts., • Global: Experienced in launching and scaling international Shopify stores., • Adaptable: Thrives in a fast-paced, ever-changing environment., • Driven: Goal-oriented, ambitious, and relentless in pursuit of success. PERKS: • Be a key strategic leader at a fast-growing, 8-figure brand., • Competitive salary + performance-based bonuses., • Hybrid schedule with 2 days per week in the Brooklyn Navy Yard office., • Generous PTO based on seniority, • Health insurance coverage plus additional benefits., • Quarterly team events & retreats to connect and recharge. Velvet Caviar is an equal-opportunity employer committed to a diverse workplace environment.

Job Description The Venue & Events Coordinator The Intrepid Museum is a non-profit, educational institution featuring the legendary aircraft carrier Intrepid, the space shuttle Enterprise, the world’s fastest jets and a guided missile submarine. Opened in 1982, the Museum, anchored aboard the former USS Intrepid, a National Historic Landmark, has welcomed more than 2 million visitors since 2012. The Mission of the Intrepid Museum is to promote the awareness and understanding of history, science and service through its collections, exhibitions and programming, in order to honor our heroes, educate the public and inspire our youth. The Intrepid Museum is currently seeking a Venue Sales & Events Coordinator. The Venue & Events Coordinator will plan and manage third party client events as well as generate event sales. Daily responsibilities are both administrative and operational. Responsibilities include but are not limited to: Event Management Duties  Sell and manage client events. o Prepare proposals, conduct site visits and negotiate to book events o Execute contracts and invoices and collect payments in a timely manner o Develop detailed event and production notes to ensure successful event execution o Coordinate with all vendors o Provide onsite supervision of events. o Follow up with the client after the event  Understand the complex needs of different events and diverse clients.  Respond promptly to new inquiries.  Maintain business contacts within the events industry to generate new business and sales.  Meet or exceed quarterly and yearly sales revenue goals.  Direct and supervise workers in preparing spaces during special events load-in/set-up, event execution, and load-out/breakdown.  Build and generate sales by attending industry meetings, networking events and client retention.  Determine and execute appropriate responses to problems and emergencies during events, handle customer complaints. Perform other duties as required by management. Qualified candidates will have BA/BS degree from an accredited college or university with one year related experience or training, or equivalent combination of education and experience. Proficient computer knowledge and ability to organize and manage multiple tasks. Write correspondence and reports and speak effectively before employees of organization. Proficiency with Microsoft Office Suite. Ability to liaise with a variety of technical and operational personnel. Strong organizational skills and the ability to meet deadlines. Ability to work independently as well as in a team. Ability to work weekends, holidays and evenings as necessary The Intrepid Museum is an equal opportunity employer committed to hiring from a diverse pool of candidates – as such we encourage you to apply regardless of your race, religion, age, national origin, gender identity or expression, sexual orientation, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences. We believe that a range of lived experiences, voices, and perspectives directly contributes to the success of our team. If you are interested in a job role, we encourage you to apply to any open position even if you do not consider yourself 100% qualified for a specific role. Our goal is to recruit, train, promote, develop, and provide other conditions of employment to the person who is well-suited for the role.

Job Description Infopro Digital Group is recruiting an Event Content Manager to be based in our Nashville office, joining our US events team to manage content production for our leading brands, including Risk.net and WatersTechnology. The best of both worlds. Infopro Digital is a global company with 4,000 employees and annual revenues of over $1 billion, with operations across the UK, Europe, the US, and APAC. Infopro Digital delivers a vital service to its customers through its wide-ranging portfolio of information products and services – media, data and intelligence, exhibitions and conferences, consultancy, and training. Globally, our business focuses on five financial services industry ‘icons’ collectively known as the Infopro Digital brands. Infopro Digital serves different industry sectors such as insurance, finance, banking, and risk, with an ethos that champions team innovation. We connect our customers with leading-edge data insights to help them make better business decisions. Each global portfolio of digital brands includes two Trusted Industry Advisors (editorial leaders), a Customer Engagement Lead, and other team members responsible for tech-enabled insight tools. Our events team works across multiple international sectors to produce high-quality, market-leading events that ensure excellence in information delivery and professional collaboration. Our people are passionate about delivering the best possible outcomes for their customers while shaping the future with innovative products and high-quality services. The values that underpin Infopro Digital’s success are integrity, excellence, respect, innovation, and teamwork. We always strive to create an inclusive culture where everyone can develop, grow, and be heard. If you want to work with some of the best professionals globally, we hope you apply for this role. Infopro Digital is a highly sought-after workplace and values skills across the board. Your main responsibilities and the qualities we are looking for include: Industry Engagement • Market mapping to identify key players in the industry and target segments for engagement., • Engage with senior industry professionals and analyze their challenges and emerging trends to craft a timely and relevant agenda for the industry., • Market research – telephone, face-to-face research, desk-based research, and attending external events., • The ability to write market-leading agendas in a very technical space., • Speaker research, acquisition, and management., • Commercial format innovation to ensure sponsor and delegate experiences are always improved and evolving., • Oversee project management to ensure events remain on track and achieve or surpass delegate and sponsorship revenue targets., • Provide advisory to potential sponsors on how the event can help them achieve their objectives., • Internal team briefing: create marketing, sales, and delegate sales briefs explaining your events to the wider team., • Create and contribute to marketing collateral that will attract sponsors, delegates, and media partners. Our ideal candidate will be an experienced senior conference producer or conference content lead. Does that sound like you? • Proven 5-10 years of experience in conference or events research environment, • Strong commercial mindset, with demonstrable track record of driving gross profit growth in events, • Highly organized and skilled with effective time management, • Proven research and agenda-writing skills, • Demonstrable project management skills across all events within a pressurized environment, • Outstanding written and verbal communication skills in English., • Experience in event content creation and management, • Speaker recruitment and liaison, • Collaborate with sales teams to drive revenue, • Stakeholder management both internal and external, • Project management We know great people make great companies. Infopro Digital is defined by people and passion, and powered by knowledge and innovation. Everything we do is centred on trust, integrity and respect. Our collaborative approach drives creativity across our markets; and our focus on giving teams ownership allows us to build an entrepreneurial culture where our people and brands can thrive and grow. In addition to a competitive salary we offer the following benefits: • 20 days holiday per annum, • 5 sick days per annum, • Medical, Dental and Vision Benefits, • 401k plan plus match, • Short-Term Disability Benefits, Long-Term Disability Benefits, and Life Insurance, • Qualified Parking and Transit Program (QPTP), • Flexible Spending Accounts (FSA), • Employee Assistance Programs (EAP) Who are we? Infopro Digital is a B2B group specializing in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities. Infopro Digital connects professional communities. Our brands are leaders in five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance. Great Place To Work Certification™ Infopro Digital US is proud to be Certified™ by Great Place To Work®. The prestigious award is based entirely on what current employees say about their experience working at Infopro Digital. Great Place To Work® is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. "Great Place To Work Certification is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience," says Sarah Lewis-Kulin, the Vice President of Global Recognition at Great Place To Work. She emphasizes that Certification is the sole official recognition earned by the real-time feedback of employees regarding their company culture. “By successfully earning this recognition, it is evident that Infopro Digital stands out as one of the top companies to work for, providing a great workplace environment for its employees." Equal Opportunities We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form. This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information. #INDPREM

About Odd Muse Odd Muse is a modern mid-luxury womenswear brand redefining occasion dressing through timeless design, founder-led storytelling, and community-driven growth. What began in London has evolved into a global brand with flagship retail, a highly engaged audience, and a rapidly expanding international footprint. The US is a key growth market for Odd Muse. With New York as our anchor city, we are now making our first US hire and are looking for an exceptional Brand Manager - US Growth to build, establish, and scale the brand across the United States. The Role This is a foundational role with national responsibility from day one. While New York - and the NYC store - will be the primary focus initially, this role is ultimately about driving US-wide brand growth, expanding state by state. Reporting directly into the Founder, you will operate with a high level of autonomy and ownership, shaping how Odd Muse shows up culturally, commercially, and experientially across the US. This role is ideal for an independent, motivated self-starter who thrives in fast-growth, founder-led environments. Key Responsibilities • Drive brand awareness and cultural relevance across the US, with NYC as the lead market, • Own the brand presence and performance of the New York store through events, partnerships, and activations, • Concept and execute best-in-class brand events, from intimate VIP moments to larger cultural activations, • Develop and manage a US influencer and talent strategy focused on long-term brand alignment, • Work closely with the US PR agency to secure high-quality, nationwide media coverage, • Elevate founder-led storytelling and brand placements across fashion, lifestyle, and culture, • Build customer loyalty and retention initiatives tailored to the US market, • Act as the voice of the US market internally, feeding insights into global strategy Success Measures & US Growth KPIs • Growth in US brand awareness and share of voice, beyond NYC, • Increased footfall, engagement, and event-driven sales at the NYC store, • Consistent tier-one US press coverage and strong media relationships, • High-quality influencer partnerships with measurable reach and engagement, • Growth in US repeat purchase rate and customer lifetime value, • Clear identification and activation of priority US markets beyond New York, • Strong independent execution as the first US hire About You • 5+ years’ experience in brand, marketing, PR, partnerships, or community within fashion, luxury, beauty, or lifestyle, • Legally authorised to work in the United States (no visa sponsorship available), • Comfortable being the first US hire, building structure and momentum from the ground up, • Highly independent, proactive, and commercially minded, • Deep understanding of the US fashion and cultural landscape, particularly NYC, • Strong existing network across influencers, tastemakers, media, and cultural partners, • Exceptional eye for brand, detail, and aesthetics, • Confident representing Odd Muse externally at the highest level Why Join Odd Muse • Opportunity to build the US brand from the ground up, • Direct reporting line to the Founder, • High autonomy, ownership, and creative freedom, • Clear scope to grow the role as the US footprint expands, • Competitive salary and benefits

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