Customer satisfaction jobs in Saratoga Springs, New York - Page 2Create job alerts

Job Description Advance your career with the Stark Tech team. We'll shape your future together! Stark Tech is a total optimization provider of facilities and energy solutions. Stark Tech leads the market in providing cutting-edge facilities and energy solutions. We integrate systems, offer energy-efficient equipment and support services, and provide building analytics to help customers meet sustainability goals. Our large-scale equipment converts waste to renewable natural gas, reducing greenhouse gas emissions. Additionally, we enhance the utility grid with microgrid and battery energy storage solutions, along with solar development consulting services. Join Stark Tech to be part of the future of energy transformation. What you can expect We believe your well-being and satisfaction are vital for a fulfilling career. We are gritty, employee, and customer focused. Here are some of the benefits we provide: • Paid Time Off & Holidays, • 401(k) with employer match, • Medical/Dental/Vision insurance, • Health Savings Account (HSA) and Flexible Spending Account (FSA), • HSA employer contribution, • Life and Disability insurance, • Wellness Program (participation incentives), • Employee Assistance Program, • Competitive pay The Service Technician is responsible for preventative maintenance, inspections, start-ups, upgrades, repairs, troubleshooting, and safe operation of applicable equipment and associated system components to meet the intent of the project/service call requirements. What are we looking for: • High School Diploma or equivalent and at least 5 years of related experience, or the equivalent combination of education (technical school) and experience., • Experience in the construction or HVAC industry required including, but not limited to boilers, burners, combustion controls, psychometrics, and clean, dry refrigeration piping systems., • Demonstrated knowledge of control theory, automatic temperature controls, building automation systems and other building subsystems., • Knowledge of HVAC&R theory, solid mechanical, electrical troubleshooting and repair skills required., • Knowledgeable in the use of VOM Meters, Refrigerant tools, torches, Brazing and soldering required., • Ability to read wiring diagrams, mechanical layouts and blueprints required., • Ability to communicate with customers and coworkers regarding inspection and service findings is required., • Must have or be able to obtain EPA CFC Certification- Universal., • Be highly motivated and an independent thinker., • Must be able to thrive in a fast pace setting and adapt/be flexible in a changing environment., • Ability to multi-task, work under pressure and meet deadlines required., • Operating knowledge of Microsoft office software and working proficiency with handheld devices, such as Smartphones, iPads, etc., • Must have current (within 5 years) or be able to obtain 10-hour OSHA certification. 30-hour OSHA is a plus., • Valid driver's license., • Participate in on-call rotation. Our fast-growing organization offers competitive pay, a positive work environment, and opportunities for career growth within the company. If you're a motivated individual with a sense of accountability, resiliency, and a dedication to providing exceptional customer service, we encourage you to get in touch with us. The advertised compensation range for this position represents what we believe, at the time of posting, to be competitive and acceptable by reviewing comprehensive market data to include industry, and roles of similar responsibility and level. Within the range, wage will be determined by several factors including candidate knowledge, job-related skills, experience, and relevant education or training. Job Posted by ApplicantPro

Job Description Position Title: EXECUTIVE CHEF - Saratoga Springs NY Salary: $75000 - $78000 Other Forms of Compensation: Merit Increases No late nights! Professional kitchen experience preferred — such as restaurants, hotels, catering, healthcare, or senior living. Candidates with equivalent hands-on culinary training are welcome to apply. Interview Process does include a Culinary exam and practical assessment Think Fresh! Lead with Excellence! An industry leading hospitality food service group, Unidine is driven by its exceptional people sharing their passion, creativity and talent to craft memorable guest experiences. Unidine’s commitment to scratch cooking, innovative programs, venue concepts and services continues to push boundaries and modernize dining programs for hundreds of clients around the nation. Our restaurants, bars, cafeterias and bistros offer a place for guests to enjoy something extraordinary. That is why we believe that using the freshest ingredients makes for the best dishes, staying ahead of industry trends pushes us to be innovative, and giving team members the right tools and resources helps them to perform their best. Come and join our award-winning team! Job Summary: An inspirational and organized leader who is not afraid to roll up their sleeves to ensure the overall success of daily kitchen operations including recruiting, training, and food preparation. The Executive Chef will showcase culinary talents through the delivery of show quality food through personal involvement in task performance while developing and empowering the onsite staff. Works to continually improve resident, employee, and client satisfaction while maximizing the financial performance in all areas of responsibility. Will deliver on company objectives by ensuring monthly budget, food and labor costs are met and, the safe handling of food by following safety & sanitation protocols. Leading Culinary Operation: • Lead daily culinary production in preparation and production of meals, food quality and presentation, compliance with all safety and sanitation standards and regulation, team member productivity and performance, cost controls and overall profitability., • Determines how food should be presented and create decorative food displays., • Provide direction on menu development based on product availability; creates distinctive specials that incorporate seasonal or special ingredients., • Seeks out sources for fresh food; monitors all produce and meat for freshness., • Maintain product consistency by conducting inspections of seasonings, portion, and appearance of food., • Research customer preferences and develops a menu which incorporates local foods and flavors., • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions., • Demonstrate new cooking techniques and equipment to staff., • Supervises and coordinates activities of cooks and workers engaged in food preparation., • Ensure compliance with federal, state, local and company health, safety, sanitation standards., • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance., • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety., • Monitors the quality of raw and cooked food products to ensure that standards are met., • Follows and enforces food safety and sanitation guidelines., • Participates in the development and implementation of business strategies for the community which are aligned with the client’s overall mission, vision values and strategies., • Manages department controllable expenses including food cost, supplies, uniforms, and equipment., • Develops and implements guidelines and control procedures for purchasing and receiving areas., • Analyze financial and operational information on an ongoing basis to adjust business plans, labor requirements, and operating costs., • Develop, implement, and manage the department's budget; continually analyze, forecast, monitor, and control the labor and food costs through various methods to meet/exceed management/budget objectives., • Identify major revenue and expense opportunities and possible problems., • Controls food cost, labor, and other expenses; monitors actual versus budgeted expenses., • Oversees the food inventory, purchasing, control, and disbursement of all food supplies., • Creates 100% resident satisfaction by providing team members with the training and resources they need to maximize team member engagement and deliver best in class service., • Professional attitude and appearance while engaging with residents and community staff., • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed., • Provides and supports service behaviors that are above and beyond for customer satisfaction and retention., • Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations., • Ensures that employees provide genuine hospitality and teamwork on an ongoing basis., • Uses teamwork to support guests and employees., • Seeks opportunities to improve the customer experience by seeking resident feedback and developing strategies to improve department., • Reviews resident satisfaction results and other data to identify areas of improvement., • Responds to and handles guest problems and complaints. Team Building and Management: • Regularly lead team member meetings, • Establishes goals including performance goals, budget goals, team goals, etc., • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns., • Develops and implements strategies and practices which support team member engagement., • Ensures employees are treated fairly and equitably., • Provides team members with the training needed to understand expectations and perform job responsibilities., • Provides team members with the necessary tools to perform their duties and responsibilities., • Communicates performance expectations and provides team members with on-going feedback., • Provides team members with coaching and counseling as needed to achieve performance objectives and reach their fullest potential. Preferred Qualifications: • A.S. or equivalent experience, • Minimum 5 years of progressive culinary/kitchen management experience, depending upon formal degree or training., • Extensive catering experience a plus, • High volume, complex foodservice operations experience - highly desirable, • Institutional and batch cooking experiences, • Hands-on chefs experience a must., • Comprehensive knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation, • Must be experienced with computers; to include Microsoft Office (Word, Excel and Power Point), Outlook, E-mail and the Internet, • Must be willing to participate in client satisfaction programs/activities. Unidine is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Unidine are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Flexible Time Off, • Paid Parental Leave, • Holiday Time Off (varies by site/state), • Personal Leave, • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Unidine maintains a drug-free workplace. Req ID: 1429898 Unidine Nicholas Henderson [[req_classification]]

Job Description Position Title: Dining Services Director - Saratoga Springs NY Salary: $80,000 - $90,000 Other Forms of Compensation: 10% Bonus Eligible Think Fresh! Lead with Excellence! An industry leading hospitality food service group, Unidine is driven by its exceptional people sharing their passion, creativity and talent to craft memorable guest experiences. Unidine’s commitment to scratch cooking, innovative programs, venue concepts and services continues to push boundaries and modernize dining programs for hundreds of clients around the nation. Our restaurants, bars, cafeterias and bistros offer a place for guests to enjoy something extraordinary. That is why we believe that using the freshest ingredients makes for the best dishes, staying ahead of industry trends pushes us to be innovative, and giving team members the right tools and resources helps them to perform their best. Come and join our award-winning team! Job Summary: The Director of Dining Services is the strategic business leader of the community’s food and beverage/culinary operation ensuring resident and client satisfaction by providing a consistently high-quality product and best-in-class hospitality, while also meeting financial goals and driving a positive work environment. You will oversee the development and implementation of departmental strategies and ensures implementation of the Compass Community Living’s service strategy as well as be the face of the company. Leading Food & Beverage Operation: • Develop and implement overall operating strategy that is aligned with the Compass Community Living and client business strategy, disseminates the vision within the community so all team members understand expectations., • Must have an entrepreneurial approach and take full ownership of driving desired outcomes as if the business owner and hold the on-site leadership team accountable for demonstrating desired service behaviors., • Ability to quickly evaluate personnel, operations, and culinary situations and make appropriate recommendations to person(s) involved., • Maintain a professional and positive demeanor with a high level of resilience during stressful periods, have an ability to adapt and problem solve when required., • Perform daily walk-through to ensure full compliance with Department of Health regulations and Compass Group standards., • Directs and conducts safety, sanitation, and maintenance programs., • Ensures that regular, ongoing communication occurs in all areas of food and beverage by leading pre-meal briefings and staff meetings., • Understanding market dynamics, enterprise level objectives and important aspects of Compass Community Living’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions to drive business results., • Capability to recognize and understand P&L drivers for the purpose of analyzing and evaluating results, identifying opportunities, and put plans into action to deliver expected results., • Develops overall budget and operates the account in accordance with the approved budget, while providing the client with the maximum value for the dollars spent., • Coaches and supports team to optimally manage wages, food & beverage cost, and controllable expenses (e.g., restaurant supplies, uniforms, etc.), • Reviews financial reports and statements to determine how the account is performing against budget., • Understand the client’s business model to prioritize what is most important to their residents., • Be visible within the community to build and maintain excellent relationships with residents, staff, and other departments within the community to be seen as a member of the client’s management team., • Review resident satisfaction results and other data to identify areas of improvement, share feedback with all team members to ensure resident and client expectations are met, and take appropriate corrective when needed to deliver desired outcomes., • Improves service by communicating and assisting individuals to understand resident needs, providing mentorship, feedback, and individual coaching when needed., • Stays aware of market trends and introduces new food and beverage products to meet or exceed resident expectations, generate increased revenue, and ensure client satisfaction., • Regularly lead team member meetings., • Create a positive work environment by serving as a role model to demonstrate appropriate behaviors, make each person feel important and motivated to deliver a best-in-class hospitality experience for our residents., • Establishes goals including performance goals, budget goals, team goals, etc., • Solicits employee feedback, applies an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns., • Identifies the developmental needs of others, coach, and mentor team members by providing feedback and training to achieve performance objectives and reach their fullest potential., • Ability to cross-train abilities for all skills, promotes the professional growth and development of the entire team., • Ability to find, train, and retain talent starting with behavioral based interviewing., • Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation., • Ensures employees are treated fairly and equitably., • B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus four years of directly related experience preferred., • Five to seven years of direct foodservice operational management experience with inventory and purchasing knowledge and control., • Strong knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation, • Previous P&L accountability or contract-managed service experience is desirable., • Strong supervisory, leadership, management, and coaching skills, • Strong communication skills, both written and verbal, • Ability to communicate on various levels to include management, client, customer, and associate levels., • Excellent financial, budgetary, accounting, and computational skills, • Proficient computer skills to include various computer programs, Microsoft Office programs, e-mail, and the Internet. Unidine is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Unidine are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Flexible Time Off, • Paid Parental Leave, • Holiday Time Off (varies by site/state), • Personal Leave, • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Unidine maintains a drug-free workplace. Req ID: 1475606 Unidine Nicholas Henderson [[req_classification]]

Job DescriptionOperations Manager - Albany/Capital District - Paul Davis Restoration Are you looking for an environment that allows for independence, freedom and change? Our company is in need of a proactive and assertive problem-solving leader who will educate, train and lead our emergency service and reconstruction teams to take us to the next level. The Operations Manager is overall responsible for the location including leading and managing the project managers, estimators, and technicians. The purpose of the OM's role is to work with the team to achieve the company's strategic business objectives and ensure the company culture is clear and followed by all. Paul Davis provides services to cleanup and repair damage to residential and commercial properties due to water, fire, mold, storm or other disasters. We are aggressively growing and are the premier restoration services provider in the Albany NY area with an office in Ballston Spa with 20+ employees. We are entering our 36th year in business. This is not a remote role. The Operations Manager will need to be in the Albany/Saratoga area on a daily basis and working out of our location in Ballston Spa (Malta). Responsibilities: • Manage and monitor daily job status and project activities through the use of multiple software programs., • Lead and manage our water mitigation project management team., • Lead and manage environmental team who perform asbestos abatement and mold remediation, • Lead and manage the reconstruction project managers, • Participate in production and other team meetings as needed., • Work with the Project Managers to ensure the customer experience is seamless and each team member is being held accountable for their role., • Ensure project managers are uploading proper documents and photos into projects., • Make weekly visits to job sites to check quality and ensure customer satisfaction and high NPS scores., • Ensure that scheduling systems are in place and are being used effectively to achieve cycle time and gross margin goals., • Establish and maintain a communication protocol with Project Managers to ensure customer and internal/stakeholder communication is frequent and accurate., • Address any service-related issues quickly and bring to resolution. Escalate issues that cannot be immediately resolved., • Utilize vendors and trade resources to continually educate the team and sharpen their skills., • 10 + years of experience in a service or construction-related business with a leadership role is required, • 5 + years of management experience with direct-reports supervisory experience, • Sound knowledge of construction best practices, general building codes, and various building types and systems is a plus but not required, • Solid technical background with understanding or hands on experience with software programs including: Microsoft Office, Excel, Google Suite with the ability to learn and use new software, • Excellent time management and attention to detailsBenefits:, • Salary plus profit sharing, • Company vehicle, • Health insurance, • 401k with company match, • Paid holidays/vacation and sick, • Paid training and certifications, • Phenomenal teamBenefit Conditions:, • Waiting period may apply, • Only full-time employees eligibleThis Job Is:, • A job for which military experienced candidates are encouraged to apply, • A job for which all ages, including older job seekers, are encouraged to apply, • Open to applicants who do not have a college diplomaWork Remotely Schedule: • Monday to Friday, weekends as needed., • On call according to office schedule/rotationsSupplemental Pay:, • Meaningful Performance -based bonus opportunitiesLicense/Certification:, • Driver's License (Required)Work Location: In person