465 Best customer satisfaction Jobs in Plainfield, New Jersey (April 2026)

Senior Project Manager - AV Commercial

2 days ago

Kenilworth

About Diversified: Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What to Expect: At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you. As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion. IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED. How You'll Contribute: A Senior Project Manager (SPM) is responsible for the scope, schedule, cost, quality and client satisfaction of a project throughout its entire lifecycle, from Initiating through Closing phases. However, the PM depends on the help of other people to perform most of the actual activities of the project. A project manager's role is primarily focused around written and verbal communication to all project stakeholders. The PM is responsible for overseeing and performing project management functions on all AVE projects, budgets and scopes. The PM will act as the person responsible on their assigned projects and have direct control over all project activities. The Senior Project Manager will also mentor other Project Managers with the company. The SPM will be assigned the largest, most complex and sensitive projects. This position will be providing direction to a wide range of internal and external personnel. Location Preference- NYC area What You'll Do: • Daily activities include project communications, scheduling, task lists for technicians, managing deliverables from engineering, CAD and Programming and overseeing the completion of projects., • The PM is responsible for completing systems integration projects on time, on budget and achieving high customer satisfaction from our customers., • The majority of this employee's time will be spent managing projects and communicating with all project stakeholders., • This person will be held accountable for following and helping to improve the established Diversified processes., • As the primary interface to the client, the project manager develops a strong long-term relationship., • Managing the client relationship, including expectations, communications and satisfaction., • Coordinates and communicates., • Provides clear leadership and ownership for the project within Diversified, including accurate and timely verbal and written communication and follow up., • Coordinates all activities associated with the timely, accurate and on-budget completion of the project, including engaging stakeholders, delegating responsibilities clearly and running client and internal project meetings., • Provides support and assistance to team members as needed in order help them be successful and get the job done., • Ensures appropriate and frequent communication between stakeholders. Resolves destructive conflict., • Designs, plans, and coordinates work teams with regard to AVE installation projects Assumes ownership of individual projects and assignments, • Establishes and maintains communication with Account Executives, Directors, installation technicians, subcontractors, clients, etc., • May be required to regularly lead a team on large projects., • Develops and communicates project updates as required., • Provides constant monitoring of labor, equipment and materials budgets., • Provides and/or directs technical and administrative support to project team members., • Develops and maintains all related project schedules., • Performs field verification of prospective work site. Documents all issues with site and keeps everyone informed of potential issues and solutions., • Coordinates all drawings and documentation between all internal and external stakeholders., • Facilitates and directs design reviews to assure proper documentation in the field. Coordinates all system programming and final checkout of systems. Provides punch-list of remaining tasks after substantial completion., • Contracts with contractors and other trades when necessary., • Monitors status of projects including cost, timing and staffing to ensure timely and accurate completion of projects., • Ensures quality and continuous improvement., • Every project is different and every set of project stakeholders is different., • The PM needs to negotiate a very complex set of variables between system design, site conditions and a widely varying set of expectations with multiple stakeholders. The skill of communicating both verbally and in writing to manage all these variables takes a very high level of awareness, emotional intelligence and people management skills., • Takes full ownership of project., • Acts as the single point of responsibility and accountability for the project., • Ensures schedule performance, quality of solution delivered to client, and client, • satisfaction., • Manages and reports on the project's financials, including ensuring budget performance and profitability., • Ensures timely and correct billings to client., • Demonstrates proactivity, responsiveness, and follow through., • Communicates decision options to stakeholders and manages those decisions. Physical Demands: • The physical demands described here are representative of those that may be met by an employee., • The employee may be exposed to construction site conditions on a regular basis., • Employee will be responsible for their safety while on job sites and to comply with all safety regulations in place by the GC., • Use of PPE is usually required on job sites., • The employee can typically spend at least 40% of their time on their feet and be required to mobile around the construction site., • The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 20 pounds in construction areas., • The individual is regularly required to use keyboards, test equipment and controls required for SI installation projects., • Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision., • Frequent travel by car and occasional airplane trips are required. Employee must possess a valid driver's license in their state of residence. Education & Certifications: • Associates/Bachelors degree required and/or equivalent experience., • A PMP certification from the Project Management Institute., • AVIXA CTS certification, • A minimum of 6+ years of experience as a project manager in commercial construction trades and settings., • Deep knowledge and experience with audio/video systems. Knowledgeable of low voltage electrical projects., • Strong verbal and written communication skills., • Supervisory and people skills., • The Project Manager shall have the ability and skills to diagnose and resolve complex technical, political and people-related problems., • Great people leadership skills., • Strong financial background in project cost accounting. A project manager typically has these base skills. • Has a high level of both written and verbal communication skills., • Focused on clients and able to understand how they can use technology from Diversified to meet their business needs., • Approachable; works well on teams. Is a natural leader., • Delegates effectively., • Good at setting and managing people's expectations., • Personally organized, manages time well, and sets clear priorities. Sets an example for, • preparation, punctuality, and professional appearance., • Excellent at planning., • Forecasts and manages risks., • Problem solver who can remain effective in tense situations. What We Offer: Along with competitive compensation, you will be eligible for the following benefits: • Multiple medical plan options to suit your family's needs, • Dental (including orthodontic coverage) and vision plans, • Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP), • Healthcare and Dependent Care Flexible Spending Accounts (FSA), • 401k with Employer Match, • Paid Time Off and Paid Holidays, • Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services, • Commuter Benefits Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered. If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you. Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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