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A company is looking for a Supply Chain Analyst responsible for developing material forecasts and collaborating with stakeholders to optimize inventory and customer service levels. Key Responsibilities Develop monthly item-level materials forecasts using historical data and market trends Collabor

Job Description ServiceNow Business Analyst, Fully Remote – BB648 BB648 Summit, NJ (Fully Remote) We are seeking a ServiceNow Business Analyst for a multi-million-dollar initiative to implement ServiceNow’s Customer Service Management (CSM) solution for our Call Center operations in LATAM, specifically Colombia. This role will involve collaboration with teams globally, including regions such as India, LATAM, ANZ, APAC, and potentially EMEA. Key Responsibilities: • Act as the primary Business Analyst for the implementation of ServiceNow’s Customer Service Management (CSM) module., • Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution., • Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items., • Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence)., • Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT)., • Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow., • Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs., • Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders., • Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions., • Document weekly status reports and communications using Microsoft PowerPoint and Excel., • Solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM., • Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module., • Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus., • Experience working on complex IT-led projects across multiple workstreams., • Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations., • Fluent in Spanish; proficiency in Portuguese is a plus but not required., • Flexibility to work across various time zones to align with global project teams. TechData is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Company Description

Job DescriptionDescription: Setup Configuration Analyst We are looking for a skilled and highly motivated person to join our Setup/Updates team as an entry level Setup Configuration Analyst. The primary responsibility of this role is to remotely perform scheduled setup of hardware and software for customers. As a Setup Configuration Analyst, you will work closely with our implementation/project management team as well as with customers to complete the assigned tasks. The ideal candidate should be detailed orientated, be able to work independently, possess the ability to work effectively with co-workers and customers, and exhibit outstanding customer service skills. RESPONSIBILITIES: - Remotely perform setup of POS system hardware and software components. - Complete assigned tasks accurately and in a timely manner. - Provide status updates of assigned tasks to customer and project manager. - Escalate issues to the technical support team, project manager, development team and department manager as necessary. - Create/update department documentation, provide feedback to department manager. SKILL REQUIREMENTS: - Bachelor’s degree in Computer Science, Information Technology, or 5+ years of equivalent experience - SQL programming and relational database knowledge - Basic networking and client/server system architecture knowledge - Strong oral and written communication skills - Flexibility to work outside normal hours as needed - Experience with Microsoft SQL Server, Windows Server, Apache Tomcat, and Java is preferred - Experience with using retail software or providing technical support in small/medium business applications is a plus Flexible Work Place/Hours Benefits include Medical, 401(K), Vacation/Sick leave, Life Insurance, FSA. Optional Dental and Eye Care Coverage Available Requirements: SKILL REQUIREMENTS: - Bachelor’s degree in Computer Science, Information Technology, or 5+ years of equivalent experience - SQL programming and relational database knowledge - Basic networking and client/server system architecture knowledge - Strong oral and written communication skills - Flexibility to work outside normal hours as needed - Experience with Microsoft SQL Server, Windows Server, Apache Tomcat, and Java is preferred - Experience with using retail software or providing technical support in small/medium business applications is a plus

Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, a global pharmaceutical consumer goods manufacturing client in Summit, NJ. No Third-Party, No Corp to Corp, No Sponsorship Title: ServiceNow (CSM) Business Analyst Location: Summit, NJ Remote (Mon-Fri, 40 hours) must be able to work in LATAM, ANZ, APAC time zones Contract Duration: 12 months, with likely extension Pay Rate: $42.00 per hour (w2) • Must Have Service Now CSM Customer Service Module experience only!, • Must Be Able to work in various times zones supporting LATAM, ANZ and APAC., • Must Have Exceptional English Speaking Communication Skills ServiceNow Business Analyst Customer Service Module (CSM) We are seeking a ServiceNow Business Analyst for a multi-million-dollar initiative to implement ServiceNow’s Customer Service Management (CSM) solution for our Call Center operations in LATAM, specifically Colombia. This role will involve collaboration with teams globally, including regions such as India, LATAM, ANZ, APAC, and potentially EMEA. Key Responsibilities: • Act as the primary Business Analyst for the implementation of ServiceNow’s Customer Service Management (CSM) module., • Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution., • Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items., • Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence)., • Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT)., • Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow., • Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs., • Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders., • Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions., • Document weekly status reports and communications using Microsoft PowerPoint and Excel., • Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives. Qualifications: • 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM., • Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module., • Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus., • Experience working on complex IT-led projects across multiple workstreams., • Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations., • English is a must, • Flexibility to work across various time zones to align with global project teams., • Proven experience leading architectural reviews and engaging with relevant review boards. Additional Information: • Collaborate closely with the manager to lead a capacity team based in India, primarily working on EST time to deliver continuous improvement initiatives.

Immediate need for a talented Analyst 2, Architecture/ServiceNow Business Analyst . This is a 12+months contract opportunity with long-term potential and is located in Summit, NJ (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:25-95020 Pay Range: $40 - $42/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: • Act as the primary Business Analyst for the implementation of ServiceNow’s Customer Service Management (CSM) module., • Collaborate effectively with system integrators (e.g., SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution., • Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items., • Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence)., • Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT)., • Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow., • Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs., • Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders., • Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions., • Document weekly status reports and communications using Microsoft PowerPoint and Excel., • Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives. Key Requirements and Technology Experience: • Key Skills; 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM., • Customer Service Management (CSM), • User Acceptance Testing (UAT), • Agile methodologies (e.g., JIRA, Scrum, Confluence), • 5-8 years of solid experience in business analysis, preferably within Supply Chain IT and ServiceNow CSM., • Proven ability to perform business analysis duties for ServiceNow implementations, particularly with the CSM module., • Experience with ServiceNow is mandatory; familiarity with ServiceNow Contact Center solutions is a plus., • Experience working on complex IT-led projects across multiple workstreams., • Strong collaboration and communication skills, with the ability to work effectively with diverse teams across different geographical locations., • Fluent in Spanish; proficiency in Portuguese is a plus but not required., • Flexibility to work across various time zones to align with global project teams., • Proven experience leading architectural reviews and engaging with relevant review boards., • Collaborate closely with the manager to lead a capacity team based in India, primarily working on EST time to deliver continuous improvement initiatives. Our client is a leading Pharmaceutical Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Job DescriptionJob Description: Automotive Portfolio Manager We are currently seeking a full-time Portfolio Manager to assist in day-to-day phone operations of our end of contract, equity, lease maturity, over mileage client base. You will also work with our service department and consult with our service customers to establish a needs and benefit analysis for trading out of their existing vehicle. The Portfolio Manager is responsible for creating incremental opportunities and deals utilizing various software systems, vendors, databases, bank portfolios and our service customers. Responsibilities include: Making out-bound campaign calls, meeting monthly objectives, follow-up with customer satisfaction calls, and other marketing campaign initiative tasks. Must have a passion for process and organization with excellent phone skills and ability to multi-task in a fast paced, team environment. Handle and coordinate our lease maturity, contract ending, over mileage, service customer needs assesments, equity and warranty expiration list by keeping in contact with customers via Email, phone and our CRM. Achieve a high level of repeat customers by ensuring the service provided exceeds customer expectations in all respects. * Maintain relationships with customers throughout the ownership period. Day to day duties: Outbound calls, email marketing, service drive customer interactions, scheduling appointments for customers to come in and meet with Sr. Sales Managers, appointment confirmation calls (CAFUs), appointment 'no-show' follow-up calls (NOFUs), unsold Floor Traffic calls (USTs), showed appointment Follow Up Calls (SAFUs), postal mail communications, 'Thank you' emails/letters, other marketing campaigns, update customer contacts and progression through the end-of-contract process. Essential Duties and Responsibilities include the following. Other duties may be assigned Substantial automotive sales experience required Ability to work deals Must be able to communicate effectively with client base Must be able to communicate and work effectively with client advisors and sales managers Must be able to manage various lead producing vendors Must be a demonstrated self-starter with an entrepreneurial mindset Job Requirement: Job Requirements: Overarching responsibility is to create (initiate) incremental sales for the New Car sales department Manage lease portfolio Maintain lease portfolio per requirements Perform lease-end inspections Manage sales force contact with their portfolios Make calls personally to portfolio Maintain proper reporting of lease portfolio progress Manage retail portfolio Manage BDC processes for portfolio contact Maintain proper reporting of Loan Lead portfolio progress Manage Vehicle exchange portfolio Manage Sales force contact with their portfolios Maintain proper reporting of Vehicle exchange portfolio progress Get face to face with Vehicle Exchange Service customers Work deals on Vehicle exchange customers who are “interested' or who “want more information' Execute Market Based Mining to promote our brand Create service lane opportunities both via purchase offers and face to face communications Dedicated Sales Person to communicate with appointed customers Seek out and implement new methods for generating opportunities and sales Relationship Liaison with Digital Marketing Analyst Coordinate with Internet Manager at our BDC along with Sales Managers. Track efficacy of lead generation efforts and manage results effectively Work closely with both BDC, Service dept and Sales Department to track and manage sales opportunities Portfolio Manager will have a dedicated workstation, but will also need to be mobile in order to maintain necessary communication with the BDC, service and sales departments. They will utilize all departments to execute customer interaction on deals that are proceeding. Company Benefits: Great fun working environment and benefits package for full-time employees. We offer great opportunities for career growth. Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including: Medical, 401K, Employee discounts on vehicle purchases, parts and service Paid-time-off Comprehensive employee recognition programs. Continued training through the manufacturer. Opportunities for career advancement. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Love To Talk With You! Apply By Clicking The 'Apply Now' Button

About CLS: CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day. Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use. CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market. Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking Job information: • Functional title - Test Analyst, • Department - Global Testing Services, • Corporate level - Assistant Vice President, • Report to - Director, Global Testing Services (Settlement Portfolio), • Location - New Jersey - Metropark, • Expected full-time salary range between $130,000 - $150,000 + variable compensation + 401(k) match + benefits., • Note: Disclosure as required by NY Pay Transparency Law of the expected salary compensation range for this role. What you will be doing: Taking responsibility for the project testing activities. This includes: • Reviewing requirements, solution, design and other project specific technical documentation, • Reviewing Test documentation, • Providing resource and test effort estimation, • Contributing to the Project Test Plan (with re-planning where necessary), • Analysing requirements and technical solutions in order to write Test Strategies for planned levels / phases of testing, • Producing Test Strategy and other project specific Test documentation, • Monitoring team's progress on allocated tasks, • Producing (or assist in producing) Requirements Traceability Matrix, Test Scenarios and Test Scripts, • Performing (or assisting in) Test Execution, • Performing the Defect Manager role for assigned projects, • Identifying and escalating Risks / Issues / Dependencies, • Providing regular progress reports to Project and GTS Management, • Liaising with project stakeholders (internal to CLS and third party) to address for example knowledge gaps, queries and any other such dependencies, • Attending / arranging meetings, workshops, • Providing training and assistance to testers to ensure they are following testing and defect reporting processes., • Assigning and conducting day-to-day monitoring of the project test team’s assigned projects, tasks, and activities, • Performing test execution as required; testing the application to ensure it is working as specified, including use of test cases or on an ad-hoc basis, reporting defects and other issues found during testing in the defect tracking system, • Ensuring testing commitments are met within the project test team and monitoring for potential impacts to target dates or other Projects. Communicating potential impacts to target dates to the Project test lead, • Managing the JIRA (defect tracking) database for all testing phases (update, follow-up and escalate overdue issues)., • Reviewing and estimating requirement change requests, • Reviewing and validating test results and defect reports by the Test Executers, • Contributing in daily and weekly testing status meetings with the project test team, and the overall Project team, • Main project will be related to the CLS Settlement service Supporting testing/training activities. This includes: • Taking responsibility for the support for other departments’ use of the testing environments, where required. For example – assisting business staff in performing UAT, • Sharing technical knowledge within the team Following, implementing and maintaining processes and procedures for QA and Testing activities. This includes: • Test analysis and Preparation processes, • Defect Management, • Reporting process, • Test Execution processes, • Identifying and advising on improvements to processes What we’re looking for: Professional Experience • Software Testing experience in the 'Financial Services' business domain (preferably in FX, Payment – RTGS, SWIFT), • Extensive Software Testing experience, including roles within at least 5 medium to large projects, • Experience as a customer managing the delivery of at least one medium to large new system/ project (or a major enhancement of an existing operational system) from a Third-Party IT Vendor, • Experience of managing or working with teams within an offshore service model, • Experience in producing various Test artefacts including Test Strategy / Plans, Test Scenarios, Test Scripts, • Experience in Defect Management, • Experience in XMLs and database interrogation using SQL, Linux/Unix, • Familiarity with the CLS concept, • Familiarity with the ISO 20022 Universal financial industry message scheme. Personal Traits/Competencies • Self-starter, • Quick learner, • Analytical, • Proactive, • Motivated, • Flexible, • Eye for detail, • Leadership capability, • Team player, • Clear communicator. Skills Desired: • Good to have financial/banking domain experience., • Experience in working onsite – offshore model, • JIRA Defect Management Tool, • Zephyr Test Management Tool, • Working knowledge of SQL and Linux/Unix Personal characteristics contributing to an individual’s ability to excel in the position • Good level of test experience in team leading test activities for medium to large projects, • Very good understanding of Test Processes and relevant Project Processes, • Capable of producing quality test artefacts, • Extensive experience working in the Financial Services business domain, • Good team player with excellent team / people management skills, • Successfully working in a high-pressure environment to tight timescales and deadlines Professional qualifications / certifications • Bachelor degree in a technical field, • Software Test Certification (CSTE, ISTQB) Our commitment to employees: We are a small company with a big mandate, so every person is essential to our success. We are also committed to employing and retaining the most talented and dedicated people. What makes us interesting goes beyond our competitive salaries and great benefits. Our work environment is designed around quality outcomes, not output. The FX market would cease to function without our services, and we take pride in being responsible for keeping it running smoothly. We are different from other financial institutions in that we have a flatter and more transparent structure with accessible leadership. You will be seen, heard and empowered to develop your career. We are a purpose-driven organization, with an inclusive culture that focuses on doing what is right. The well-being of our people is as important to us as the resilience of our systems. In addition to encouraging our people to ‘locate for their day,’ we run a range of initiatives that support employees’ sense of belonging and physical, emotional and mental well-being. Our extensive benefits for employees typically include: • Vacation/annual leave: 25 days in UK/Asia + 3 life days, 23 in US + 3 life days, • Private medical and dental cover and life insurance, • Generous pension contributions in the UK and Asia; matching 401(k) in the US, • Paid volunteer days, • ‘Locate for your day’ hybrid working – 2 days a week in office., • Access to Discover – our learning platform with 1000+ courses from LinkedIn Learning., • Paid parental leave / Coaching and support services, • Career development / LinkedIn Learning, • ‘Heads down days’ with no meetings on the last Friday of every month, • Wellbeing / Mental health support, • Diversity Council / Affinity groups (Women’s Forum, Black Employee Network, Pride Network, Parents & Caregivers Network, Sustainability Network), • Social events Awards: • The Sunday Times Best Places to Work 2023 & 2024 / Big Company / The Sunday Times Awards, • Third place in Britain’s Healthiest Workplace 2022 / Medium Company / Vitality Awards

This role requires expertise in Tableau for creating reports and dashboards, proficiency in SQL Server for data extraction and query management, and the ability to support various databases and systems. Pull data from the Data Warehouse and other sources using SQL Server, running complex queries and

Analyst 2, Architecture/ServiceNow Business Analyst. Act as the primary Business Analyst for the implementation of ServiceNows Customer Service Management (CSM) module. SAP, Twilio/WhatsApp/WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth proje

Analyst 2, Architecture/ServiceNow Business Analyst. Act as the primary Business Analyst for the implementation of ServiceNows Customer Service Management (CSM) module. Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives.

A company is looking for a Customer Service Analyst (Tier 1) to provide high-quality support to its user community. Key Responsibilities: Provide administrative and technical support for the CMS Technical Help Desk Resolve incoming support requests and inquiries from customers through various com