Trabajos customer service specialist en Plainview, New York - Page 2Crear alertas

Job Description Looking for a fulfilling career that encompasses the dynamic world of payments? Join us at Echelon! We are the leading provider of integrated payment solutions and the destination for aspiring professionals like you to make payments the first and last stop in your career. We are seeking a detail-oriented Client Service Specialist to provide exceptional customer support for our clients. This will include responding to customer inquiries via telephone, email, SMS, and chat, troubleshooting technical issues and responding to billing inquiries in accordance with the organization's service standards. This role will report to the Manager of Client Support and is based out of headquarters in Melville, NY. YOUR KEY RESPONSIBILITIES • Respond to customer inquiries, orders, service needs and complaints, resolving where applicable or directing to other departments, • Receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures, • Analyze merchants' payments-related issues, assist with disputes, and provide sustainable solutions, • Collaborate with other internal teams such as risk, deployment, finance, and product for cascading and escalations of merchants' payment-related concerns, • Maintain in-depth knowledge of functionalities for all equipment & systems used by the Service Center team, • Assist with exceptional and unusual situations and customer concerns with merchant processing, equipment and software, • Work directly with merchants, sales agents, operational departments, and vendors to handle challenging and complex merchant processing questions and concerns, • Professionally manage difficult or emotional customer situations, responding promptly to customer needs and requests for service and assistance, • Proactively identify gaps in processes or products that can potentially lead to merchant churn, • Work with clients in a caring and professional manner to provide helpful solutions while keeping them and the company compliant, • Ability to work evenings and/or weekends QUALITIES AND QUALIFICATIONS WE LOOK FOR • Experience working with a Payment Processor, Payment Gateway, Merchant Services Provider, Independent Sales Organization, Independent Software Vendor or Payment Service Provider in a similar position, • Skilled in customer service and technical support, • Outstanding written and verbal communication skills, • Ability to work in a fast-paced environment, • Exceptional listening skills, • Quick problem solving and decision-making skills, • Computer literate with proficiency in Microsoft productivity tools and Salesforce, • Ability to work independently and objectively with a commitment to delivering results, • Effective interpersonal and training/advising skills., • Sound judgment with the ability to influence positive change., • Ability to prioritize and use time efficiently based on the importance level of the issue at hand., • TSYS and First Data platform experience is preferred but not mandatory, • Spanish speaking preferred but not mandatory WHO WE ARE Echelon is a trusted leader in payment processing and merchant services, bringing together decades of expertise and experience. Guided by integrity, transparency, and commitment, we excel at seamlessly integrating innovative transaction technologies into a user-friendly platform. With a comprehensive range of end-to-end payment solutions, we are dedicated to fostering the growth and success of our partners and merchants. As a company built by sales partners, for sales partners, and merchant by merchant, we prioritize long-term relationships and aim to be the first and last stop for all payment needs.

Job Description ???? Join Our Team at NC Custom! Customer Service Specialist ???? Hicksville, NY | ???? On-site ???? Who We Are NC Custom — the promotional products arm of Nassau Candy — is a Top 40 ASI Supplier and the industry’s leading diversified manufacturer, offering over 3,000 products across: ???? Confectionery | ???? Mints | ???? Chocolate | ???? Hard Goods | ???? Health & Beauty | ???? Wellness | ???? Premium Apparel | ???? Soft Goods With 50+ years of award-winning experience, we proudly service distributors nationwide. ???? At NC Custom, We Make Cool Stuff! ???? The Opportunity We’re looking for a Customer Service Specialist to support our distributor network with product info, order management, and resolutions that keep our customers happy. What You’ll Do: ???? Manage calls & emails: order status, tracking, production questions ???? Provide quotes: product, freight, and program pricing ???? Follow up on large repeat orders, samples, and sales initiatives ???? Support Outside Sales with administrative tasks ⚙️ Work with production teams on order updates & custom projects ✅ What You Bring ✔️ Customer support, client services, or inside sales experience (manufacturing/distribution a plus) ✔️ Strong computer skills: updating accounts, tracking calls, accurate record-keeping ✔️ Detail-oriented with excellent follow-up and communication skills (phone/email) ✔️ Time management and prioritization in a fast-paced environment ✔️ Customer-first approach with problem-solving and listening skills ✔️ Comfortable working cross-functionally under deadlines ???? Perks & Benefits ???? Competitive Pay + Annual Reviews ???? Medical, Dental, Vision, AFLAC & Pet Insurance ????️ Paid Vacation, PTO & Holidays ????️ Employee Discounts ????️‍????️‍???? Business casual dress ✨ And more… ???? Why Join NC Custom? This is your chance to grow your career with a thriving, well-established Long Island company. ???? This is an in-person position located in Hicksville, NY. ???? We are an Equal Opportunity Employer.

Job Description Are you ready to turn your passion for helping others into a rewarding career adventure? As a Relocation Specialist, you'll be at the heart of our mission to support senior citizens as they embark on a new chapter of their lives. This is a great opportunity for retirees, stay-at-home parents, or college students who like to make extra cash while helping others but don’t require a consistent schedule. Work hours are project-based, offering variability with the potential to transition into full-time employment based on business needs and your availability. Part-time employees may work from 10 hours to 30+ hours per week. No specific experience necessary. Join our innovative and hands-on team to give peace of mind to local families. Day to Day Responsibilities: Sorting and Downsizing: Assist clients by sorting through their belongings, following their guidance on what to organize, keep, donate, sell, or discard. Approach the process with sensitivity and empathy, respecting the sentimental value of items while helping to streamline their possessions for their new living environment. Organization and Space Optimization: Maximize space and functionality in the clients’ new residences. Implement in-home storage solutions and systems tailored to their needs, ensuring easy access to essential items and promoting a safe and comfortable living environment. Packing and Unpacking: Safely and securely pack clients' belongings for transportation, using Caring Transitions’ approved appropriate materials and techniques to protect fragile or valuable items. Upon arrival at their new residence, unpack items with care, arranging them thoughtfully to create a welcoming and functional living space with the end goal for our clients to be Day One Living. Assisting with Auctions: Sorting, decluttering, cleaning and displaying the contents of each estate. Create and price our well-organized, eye-catching displays. Tasks include setup of all equipment – including tables, risers, lighting and other display equipment. Learn to price common household items and finish through the project by working the estate sale days to sell the contents in the home. Assist with the breakdown of equipment at the end of the sale. Client Communication: Maintain open and transparent communication with your team lead and clients as needed throughout the relocation process. Address any concerns or questions promptly, and offer reassurance and support to alleviate anxieties. Provide a compassionate presence and lend a listening ear to their concerns and needs. Benefits • Starting pay of $18-20/hr depending on experience ($17/hr for training with increase to base rate once full work initiated), • 401K and matching after trial period, • Opportunities for growth, • Flexible scheduling– no two weeks are the same, • Supportive management, • Passionate about Caring Transitions' mission and values, • Showcase outstanding customer service skills, • Display excellent prioritization, organization, and attention to detail, • Motivated to get to know and support the older members of your community, • Thrive in a fast-paced environment that requires multitasking; if every day of work was the same, you would be bored, • Work independently and engage productively with others, • Maintain a professional, compassionate, and empathetic attitude, • Reliable and punctual, • Hold a High School diploma or equivalent, • Valid drivers’ license and reliable transportation to job sites throughout Long Island, • Frequent walking, standing, climbing and/or lifting, • Must be able to stand, bend, kneel repeatedly for long periods of time, • Willing to work in dirty and/or cluttered environments Caring Transitions of Dix Hills is proud to offer relocation services (including packing/unpacking), downsizing, decluttering, estate sales and auctions, home cleanouts and more! Our specialty is working with seniors in our community and their families. Our goal is to respectfully and compassionately support those who are transitioning through various life stages, providing peace of mind and assistance with a smooth process so that they can focus on what’s next. Powered by JazzHR iCAZlmALe0

Job Description We are Universe Home Services, a proud local business serving homeowners across Nassau and Suffolk counties with expert HVAC, Plumbing and Electrical solutions. Located in Farmingdale General Job Description: We are seeking a skilled and reliable technician to join our team as a Home Service Repair & Improvement Technician. This role is responsible for performing a variety of home repairs and light construction tasks, including sheetrock installation and repair, painting, knee wall construction, attic flooring, and blown-in insulation. A key part of this role is serving as our "go-back" specialist - handling repairs for any incidental damage caused during our primary service visits, ensuring customer satisfaction, and preserving our company's reputation. Key Responsibilities: • Perform drywall installation, patching, finishing, and painting., • Conduct general home repairs and light carpentry (e.g., trim, framing, flooring)., • Install blown-in attic insulation., • Build knee walls, install attic flooring, and complete related projects., • Respond promptly to service calls for post-installation damage repairs., • Communicate effectively with customers to explain repairs and suggest additional services., • Work collaboratively with service teams and office staff to ensure seamless scheduling and customer experience., • 3+ years of experience in residential construction, carpentry, painting, or handyman services., • Strong drywall finishing, painting, and general carpentry skills., • Basic understanding of insulation and attic work., • Professional appearance and excellent customer service skills, • Ability to work independently and manage time effectively. We offer a competitive salary plus a great benefits package including: • Medical, Dental, and Vision., • 401(k) Match, • PTO and paid holidays, • STD, LTD, Life, and AD&D insurance., • Referral program Who We are: Universe Home Services has been in business for 70 years (and counting), helping homeowners with their HVAC, Plumbing and Electrical needs. We are consistently growing in terms of services, employees, and customers and with that growth we have maintained valued employees for over 20 years!

Job Description Payroll HCM Customer Service Representative (CSR) About Ace Workforce Technologies Ace Workforce Technologies provides businesses with a complete human capital management solution inclusive of applicant tracking, payroll processing, time and attendance, human resources management, benefits administration, pay per cycle worker's compensation, learning management and employee engagement tools. We are renowned for providing excellent customer service and we have the long-standing relationships to prove it. The position of a Customer Service Representative (CSR) serves as an integral component to Ace. This frontline position is primarily responsible for providing high touch customer service, communicating effectively-both orally and in written form with clients, performing payroll processing (mastery in working with numeric data and making arithmetic calculations rapidly), and HCM system support. A CSR is comfortable utilizing and speaking technology, is a multi-tasker by inputting, setting up payroll deductions, earnings, garnishments, levies, and generating reports. The CSR will establish and maintain effective working relationships with accountants, bookkeepers, insurance brokers, HR professionals and other professional contacts of client influence. From our offices in Melville, New York; Reno, Nevada; Chandler, Arizona; and Boca Raton, Florida, Ace Workforce Technologies serves tens of thousands of employees in Manufacturing, Transportation, Banking, Construction, Education, Healthcare/Homecare, Hospitality, Professional Services, Real Estate/Real Estate Management, Retail, Restaurants, and in Technology. What You Will Be Doing • Create a trusted and knowledgeable CSR relationship with your assigned client list, • Assist assigned client list with all aspects of payroll processing and accurately and timely prepare all payroll transmissions, • Analyze, research, record (in the Ace CRM) and resolve client adjustments, additions, issues, and concerns in a timely manner., • Train and continuously promote on-line payroll including how to create/generate electronic payroll reports, usage of general ledger interface, and employee self- service where applicable, • Client troubleshoot in conjunction with Software Specialist, Time and Attendance and HRIS related platform questions. What We are Looking for as a Member of the Team Communication and Customer Service Skills • Professional and proactive communication with clients and with the Ace internal team, • Maintain a composed disposition under time sensitive requests, and in client learning scenarios for each client comes with a different level of knowledge, • Ensure a high client retention rate through quality service and follow up, • Drive client success by maximizing their value of Ace system services. Ask how they are using the system service and where can they improve their performance, • Proactively and willing participate in continuous professional development through soft skills development, software training, and subject matter training, • Keep abreast of Ace's 3rd party market services through partners to refer to clients as needed, Software system changes, Payroll and HR industry compliance changes and trends, and Payroll Law Requirements • CPP or FPC certification is a plus, • Previous HCM service bureau experience is a plus but not required, • Familiarity with multi-state payroll laws regarding taxes, and garnishments is a plus, • Experience in payroll and customer service, • Excellent communicator (verbal and written) and listener, • Excellent organizational and time management skills with impeccable attention to detail, • Must possess and exhibit a strong customer service orientation that is trustworthy with a dedication to confidentiality, • Ability to be flexible, work under pressure and to be confident in working with numbers and technology, • BS Degree or equivalent What you will Enjoy • A competitive salary with a bonus structure, • Health insurance, 401k with match and benefits, • Professional Enrichment Training: iSolved Software Training, Fundamental or Certified Payroll Certification, and Customer Service Training, • We have a program designed with your success in mind. We're looking for intelligent, hard-working, and ethical individuals that will appreciate a well-coached path to a rewarding career

Job Description Join Our Team at VIP Automotive Group – A Proud Member of VIP Automotive Group! VIP Automotive Group of Long Island is recognized for its outstanding leadership and customer-first approach. We offer a professional work environment, ongoing training, and the opportunity to grow with one of Long Island’s most successful auto groups. At VIP, our goal is to create unmatched value and experiences for every customer, setting us apart from the competition. Our mission is to lead in automotive sales and service by empowering our team to deliver memorable customer experiences. Our employees thrive in a positive workplace with continuous training and opportunities for career advancement within the organization. Click the link below to learn more about our group and dealership: VIP Automotive Group Client Relations Specialist – Full-Time Opportunity Schedule - 5-day work week 4 days during week with one weekend day Job Overview: We are seeking a Client Relations Specialist to engage with online customers, respond to inquiries, and drive sales through effective communication. The ideal candidate will have strong interpersonal skills, product knowledge, and a proactive approach to customer service. Key Responsibilities: • Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, or by e-mail, • Has thorough knowledge of all dealership products and services., • Directs customers to product information resources, including those available on the Internet., • Assists customers in selecting a vehicle., • Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction., • Checks e-mail frequently and respond to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention., • Handles all Internet sales inquiries professionally, • Acts as liaison with any services the dealership uses to promote its site or advertise., • Maintains an ongoing customer database to capture repeat business., • Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals., • Attends product and sales training as requested by management., • Attends meetings., • Be on time, every day, well groomed and well dressed, awake and alert with a good attitude; ready to conduct business, • Maintains professional appearance.Qualifications: Manufacturer training (preferred). * Strong product knowledge and willingness to learn. * Excellent communication and customer service skills. * Ability to work in a fast-paced environment. Compensation & Benefits: * Salary: $45,000.00- $50,000.00 plus inclusive of commission and bonuses * Comprehensive Benefits Package: * Medical and Dental Insurance * 401(k) Retirement Plan * Employee Discounts on Vehicles, Parts, and Service * Paid Time Off * Supplemental Benefits (Short-Term & Long-Term Disability, Supplemental Life Insurance) * Employee Recognition Programs * Career Growth & Professional Development Opportunities Work Schedule: * Monday to Friday * Weekend availability required If you're looking for a career with growth potential in a dynamic and supportive environment, apply today! Monday - Friday with weekend availability

Job Description Join Our Team at Westbury Jeep – A Proud Member of VIP Automotive Group! Westbury Jeep is part of the VIP Automotive Group of Long Island, recognized for its outstanding leadership and customer-first approach. We offer a professional work environment, ongoing training, and the opportunity to grow with one of Long Island’s most successful auto groups. At VIP, our goal is to create unmatched value and experiences for every customer, setting us apart from the competition. Our mission is to lead in automotive sales and service by empowering our team to deliver memorable customer experiences. Our employees thrive in a positive workplace with continuous training and opportunities for career advancement within the organization. Click the link below to learn more about our group and dealership: VIP Automotive Group Client Relations Specialist – Full-Time Opportunity Schedule - 5-day work week Monday - Friday 12:00PM - 8:00 PM Job Overview: We are seeking a Client Relations Specialist to engage with online customers, respond to inquiries, and drive sales through effective communication. The ideal candidate will have strong interpersonal skills, product knowledge, and a proactive approach to customer service. Key Responsibilities: * Conduct all outbound calls, emails, and texts listed on the daily task list. * Schedule service appointments, including oil changes, NY State Inspections (NYSI), and occasional scheduled maintenance. * Log all calls and notes within VinSolutions. * Input appointments into Xtime for tracking and scheduling purposes. * Communicate effectively with customers and prospects through their preferred method of contact (phone, email, or text). * Maintain a thorough understanding of all dealership services. * Direct customers to appropriate product information resources, including online platforms. * Assist customers with their service needs in a professional and efficient manner. * Monitor and respond to emails promptly, forwarding messages to the appropriate department when necessary and informing customers of any actions taken. * Handle all service inquiries with professionalism and courtesy. * Coordinate service promotions and advertising efforts. * Act as a liaison with external services used for dealership promotions and advertising. * Maintain an updated customer database to encourage repeat business and long-term relationships. * Set and strive to achieve personal income goals in alignment with dealership productivity standards. * Participate in product and training sessions as required by management. * Attend meetings as scheduled. * Adhere to a professional standard by arriving on time daily, maintaining a well-groomed and professional appearance, and demonstrating a positive, business-ready attitude. * Uphold a professional demeanor at all times while representing the dealership. Qualifications: * Manufacturer training (preferred). * Strong product knowledge and willingness to learn. * Excellent communication and customer service skills. * Ability to work in a fast-paced environment. Compensation & Benefits: * Salary: $20.00 - 21.00 per hour * Comprehensive Benefits Package: * Medical and Dental Insurance * 401(k) Retirement Plan * Employee Discounts on Vehicles, Parts, and Service * Paid Time Off * Supplemental Benefits (Short-Term & Long-Term Disability, Supplemental Life Insurance) * Employee Recognition Programs * Career Growth & Professional Development Opportunities Work Schedule: * Monday to Friday * Saturday availability may be required If you're looking for a career with growth potential in a dynamic and supportive environment, apply today!

Job DescriptionOverview Imperial Cleaning is one of the largest independently owned cleaning companies in the nation, providing professional cleaning services to Retail, Offices, Medical Facilities, Schools, Commercial Buildings, Financial Institutions, Municipalities, and more for over 25+ years. Now over 1,000 employees strong, and with consistent double-digit sales growth year over year, Imperial Cleaning is well-positioned to continue its growth. A central pillar of our success is effective and frequent communication with our customers to ensure that we meet their needs and achieve the highest level of customer satisfaction. We take great pride in our work and respond with a sense of urgency to resolve any issue that may arise. Our strong commitment to service excellence has enabled us to become an elite service provider for the retail luxury brand sector and we have the highest customer retention rate in our industry, over 4x the industry average. Should you come to work at Imperial, you will find that we encourage input and creativity from employees at every level within our organization to improve and move our business forward. We welcome new employees to our growing family and team. When you join Imperial Cleaning you become part of a great family culture. At Imperial, we know that our people are our greatest asset and we take great care to find highly qualified candidates that share our commitment to growth and excellence. Imperial Cleaning is an equal opportunity employer. We offer competitive compensation packages and a variety of benefits that provide our staff with a safe, respectful, and professional working environment. Our location: 151 Dixon Ave, Amityville is an upscale, professional building just off the 110 corridor - walking distance from the train station and town. Job Description • Primary point-of-contact that supports residential services from beginning to end., • Provide operations support for all residential services, • Work closely with Residential Regional Manager on daily requests and/or issues that may arise., • Schedule or reschedule all customer appointments, • Monitor daily/weekly schedule to ensure all crews are scheduled appropriately, • Close out daily work orders and employee time sheets, • Process client invoices daily, • Monitor crews time off and schedule floaters appropriately, • Coordinates estimates and provides pricing to clients., • Assist in resolving customers service or billing issues., • Maintain a record of customer interactions, transactions, complaints, inquiries, comments, and actions taken., • Refer unresolved customer grievances to Residential Regional Manager for further investigation., • Identify and recommend improvements in processes or service methods and procedures to streamline processes., • In-office position, Monday through Friday 8am-5pm (some flexibility when needed), • 3-5 years professional office experience, • 2 year degree required, 4 year degree a plus, • Bi-lingual (English-Spanish), is a must., • Strong Customer Service, detail-oriented and strong communication skills (email, phone)., • Results-oriented: the ability to resolve challenges and emergencies at a moment's notice., • Multi task-oriented: The ability to handle multiple projects at a time., • Customer-focused with a can-do approach to problem-solving., • Basic knowledge of computer applications and software applications (Intermediate ability in Microsoft 365 (Word, Excel, Outlook)

Job Description WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. At HearUSA, our mission is to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve. What it’s all about: As a Client Experience Specialist, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and prioritize Simply Excellent Hearing Care. What’s in it for you? • Top priority of culture and community including ongoing training, • Attractive compensation package with monthly bonus opportunities, • Onboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programs, • Mentorship and professional development opportunities including a CES Advisory Board, • Maintain client charts and ensure information is up to date, • Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service, • Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients, • Enter stock and custom orders, perform weekly inventory audit to ensure accuracy., • Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements, • Maintains a clean, inviting, and friendly environment, • Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions, • Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks, • High School Diploma or equivalent, • Experience in customer service and office administration, • Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers, • Proficiency with computers including scheduling software and MS Office Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. We offer: • A professional development team of dedicated Regional Training Managers, • Continuing education, LinkedIn Learning and tuition reimbursement The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.