JOB TODAY logo

Customer service support jobs in Clifton, New JerseyCreate job alerts

Are you a business? Hire customer service support candidates in Clifton, NJ

  • Cashier
    Cashier
    2 days ago
    Full-time
    Hackensack

    We are seeking motivated, reliable, and customer-focused team members to join our team at Fluffies Hot Chicken. As a Customer Service Associate/Cashier, you will help deliver fast, friendly, and accurate service while maintaining a clean, safe, and organized work environment. The ideal candidate is punctual, team-oriented, and comfortable working in a fast-paced setting. This role includes providing excellent customer service, operating the register, bagging food, and supporting daily restaurant operations. Duties: • Promptly greet customers in a friendly and professional manner, • Assist customers in selecting menu items, • Process cash, credit, and debit card transactions accurately, • Assist customers with kiosk ordering as needed, • Maintain a clean and organized work environment, • Handle customer inquiries and resolve issues promptly, • Utilize basic math skills for handling cash and processing transactions Requirements: • Must be at least 18 years of age, • Must be legally authorized to work in the United States, • Able to stand for extended periods of time with or without reasonable accommodation, • Able to lift 25-30 pounds with or without reasonable accommodation, • Strong communication skills and the ability to assist customers in a friendly and efficient manner, • Able to work in a fast-paced environment while maintaining attention to detail, • Basic math skills for handling cash and processing transactions Preferred: • Prior experience in a restaurant, customer service, or cashier roles, • Cash handling or Point of Sale (POS) experience, • Multilingual skills or able to communicate with diverse customers

    No experience
    Easy apply
  • Hair Stylist and hair assistant
    Hair Stylist and hair assistant
    8 days ago
    Full-time
    Glen Rock

    Join our vibrant team as a Hair Stylist and Hair Assistant, where your passion for beauty and dedication to exceptional customer service will shine! In this dynamic role, you’ll have the opportunity to craft stunning hairstyles, provide personalized consultations, and assist with a variety of salon services that leave clients feeling confident and beautiful. Whether you're experienced or eager to grow your skills, this position offers a lively environment full of creative energy and professional development. All roles are paid positions, emphasizing our commitment to valuing every team member’s contribution. Responsibilities Perform a wide range of hair styling services including cuts, blowouts, coloring, and special occasion styles with precision and flair. Assist senior stylists with hair extensions, eyelash extensions, hair threading, and makeup application to enhance client satisfaction. Maintain salon sanitation standards by properly cleaning tools, stations, and work areas to ensure a safe environment for clients and staff. Use salon software such as MINDBODY to schedule appointments, manage client records, and process retail sales efficiently. Provide excellent customer service by listening carefully to client needs, offering professional advice on hair care products and styling options. Support store management with front desk duties including greeting clients, managing wait times, and handling retail transactions. Engage in retail sales by upselling hair care products, retail math skills, and promoting additional services like nail care or hair treatments. Mentor new team members in hair styling techniques, sanitation procedures, and customer service excellence to foster a collaborative team atmosphere. Requirements Valid cosmetology or barbering license with experience in hair styling; additional skills in color theory and straight razor shaving are a plus. Knowledge of salon software systems such as MINDBODY for appointment booking and client management. Proficiency in performing hair extensions, eyelash extensions, nail care, and makeup application preferred. Strong communication skills to connect effectively with clients and team members while providing exceptional service. Ability to multitask efficiently at the front desk while maintaining high standards of sanitation and safety protocols. Experience in retail sales techniques including upselling products and retail math calculations to meet sales goals. Passion for continuous learning in areas like store management, mentoring others, and expanding technical skills such as hair threading or barbering. Embrace your passion for beauty in a lively environment where your skills make a real difference! We’re dedicated to supporting your growth through ongoing training opportunities while fostering a positive team culture that celebrates creativity and professionalism. Job Types: Full-time, Part-time Benefits: Flexible schedule Work Location: In person

    Easy apply
  • Hair Stylist and hair assistant
    Hair Stylist and hair assistant
    8 days ago
    Full-time
    Glen Rock

    Join our vibrant team as a Hair Stylist and Hair Assistant, where your passion for beauty and dedication to exceptional customer service will shine! In this dynamic role, you’ll have the opportunity to craft stunning hairstyles, provide personalized consultations, and assist with a variety of salon services that leave clients feeling confident and beautiful. Whether you're experienced or eager to grow your skills, this position offers a lively environment full of creative energy and professional development. All roles are paid positions, emphasizing our commitment to valuing every team member’s contribution. Responsibilities Perform a wide range of hair styling services including cuts, blowouts, coloring, and special occasion styles with precision and flair.Assist senior stylists with hair extensions, eyelash extensions, hair threading, and makeup application to enhance client satisfaction.Maintain salon sanitation standards by properly cleaning tools, stations, and work areas to ensure a safe environment for clients and staff.Use salon software such as MINDBODY to schedule appointments, manage client records, and process retail sales efficiently.Provide excellent customer service by listening carefully to client needs, offering professional advice on hair care products and styling options.Support store management with front desk duties including greeting clients, managing wait times, and handling retail transactions.Engage in retail sales by upselling hair care products, retail math skills, and promoting additional services like nail care or hair treatments.Mentor new team members in hair styling techniques, sanitation procedures, and customer service excellence to foster a collaborative team atmosphere.Requirements Valid cosmetology or barbering license with experience in hair styling; additional skills in color theory and straight razor shaving are a plus.Knowledge of salon software systems such as MINDBODY for appointment booking and client management.Proficiency in performing hair extensions, eyelash extensions, nail care, and makeup application preferred.Strong communication skills to connect effectively with clients and team members while providing exceptional service.Ability to multitask efficiently at the front desk while maintaining high standards of sanitation and safety protocols.Experience in retail sales techniques including upselling products and retail math calculations to meet sales goals.Passion for continuous learning in areas like store management, mentoring others, and expanding technical skills such as hair threading or barbering.Embrace your passion for beauty in a lively environment where your skills make a real difference! We’re dedicated to supporting your growth through ongoing training opportunities while fostering a positive team culture that celebrates creativity and professionalism. Job Types: Full-time, Part-time Benefits: Flexible scheduleWork Location: In person

    Immediate start!
    Easy apply
  • No Experience Needed! Sales Representative
    No Experience Needed! Sales Representative
    15 days ago
    $20–$30 hourly
    Full-time
    Paterson

    Job description Sales Representative Top Performers earn $1000-$2000 weekly Vivacity Management is currently conducting interviews for full-time sales representatives. Our customer service-driven sales reps engage with customers through low-pressure, one-on-one interactions, where they sell telecommunication products. We offer a guaranteed minimum base pay, allowing our reps to focus on delivering excellent service rather than feeling pressured to make sales. We believe the quality of our products speaks for itself. Apply today and secure an interview within the week! What We Offer: • Performance-based commissions: Reps have the chance to earn more based on performance, but even if sales are slow, they will still receive pay. Reps are paid weekly, with pay being the higher of base salary or commission. • Comprehensive training: We provide thorough training to ensure our reps are fully prepared for the role before they start, along with ongoing support and additional training over time. • Product line: We sell mobile products. No prior knowledge of these products or sales experience is required. • Flexible schedule: Once trained and displaying mastery in the products reps have the freedom to set their own weekly schedule • Local work opportunities: After completing training, reps will work within their local area. Meetings and training are held at our office. • Advancement potential: Reps have the opportunity to move into long-term sales positions or management roles, even if they start part-time. What We Require: • Enjoy interacting with people • Must be at least 18 years old and a high school graduate • Willingness to learn and apply new skills • Available for an interview within the next 5 to 7 days • Some conditions apply What Makes a Good Candidate: Whether you have a Bachelor's degree, an Associate’s degree, or no degree at all, we provide the necessary training to ensure success. We encourage applicants from all age groups and backgrounds, as we do not discriminate based on age. Successful candidates come from a variety of fields, including customer service, warehouse stocking, food service, administration, retail, and more. Our training is comprehensive enough to ensure that even those with experience as baristas, line cooks, cashiers, or stockers can succeed. WHO WE ARE We believe in creating a unique & rewarding work experience for our people. Our people are hard-working, have a positive attitude and a willingness to learn. Who Are We? We're the company that sells mobile services. Our people are diverse and fun (a great number of our sales force is college-aged) and they love representing our world-class clients. What's Vivacity Management? Vivacity Management is a single-level direct sales company that is retained by large businesses such as AT&T and Verizon to acquire and retain new customers. What We Believe We believe that in order to succeed as a company, we first have to help individual people succeed. We believe that treating someone on our team as an individual is better than applying a cookie cutter management style to someone's personality. Our goal is to provide an exceptional work environment so our people can give our customers great customer service. We're Proud Because... We're one of the largest recruiters of college students in North America each year. • Our people develop some sweet skills while selling telecom services , and they build a resume that can take them anywhere. • Our people think it's pretty cool to give back. • Our people are diverse. If you're willing to work hard, have an open mind and a great attitude, we might be a good fit for you! How We Do Business We think that professionalism, integrity, and ethical business practices matter. Frankly, we think that's the only way to do business. If you think you would be a great fit for our sales team, apply today.

    Immediate start!
    No experience
    Easy apply
  • Crew Member
    Crew Member
    25 days ago
    Full-time
    Wayne

    Essential Duties and Responsibilities: Offers friendly service to all guests Takes customer orders, maintains fast, accurate service, and positive guest relations Operates grill and in an efficient and safe manner Ensures company standards on equipment, facility, and grounds are maintained Ensures food quality and 100% customer satisfaction Maintains the restaurant with regards to cleanliness, neatness and customer accessibility Uses the company cash register accurately and maintain proper control of company assets Works as a team member to support other restaurant employees in their duties Receive payments by cash, credit or debit cards, and gift cards Issue receipts, refunds, or change due Assist customers by providing menu information and resolving their complaints or concerns Readily identify prices of menu items and calculate bill using POS Enthusiastically greet customers entering restaurant Answer customers’ questions and provide information of store’s policies and relevant procedures about the preparation or cooking process Maintain a clean and orderly register area Mix Milkshakes and other beverages as necessary Complete other general cleaning duties such as emptying trash cans and cleaning dining area Stock and maintain fountain machine Ensures food quality at all times Other duties and responsibilities as assigned by your supervisor Qualifications - Knowledge, Skills and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Successful Candidates/Employees of this position must have a High School Diploma or GED. In addition, 1 year of experience in either a food service or retail environment is also preferred. Experience in providing customer service and a desire to grow in the food industry is strongly preferred. You must have a very hands on work style and be actively involved in all daily functions of the store. Certifications: A NYC Food Handlers License is not required to be considered for this position but is preferred. Language Ability: Good communication and interpersonal skills are required. The ability to read and comprehend simple instructions, short correspondences, and memos is necessary. The position also requires the ability to write simple correspondences and the ability to effectively communicate with co-workers and customers. This position requires that you are able to convey information effectively and accurately, vocalize clearly and loudly enough to be heard in a noisy environment and proficiently speak, read, and write the English language. Math Ability: The position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals knowledge of simple math and its application to receiving and disbursing cash. Reasoning Ability: The position requires the ability to solve practical problems and deal with a variety of situations and people. You will need the ability to apply general rules of the job to successfully solve problems that may occur without involving the manager. Strong analytical and decision-making skills are needed. Computer Skills: Must be able to operate cash register. Physical Demands: The position’s physical demands require work in a restaurant/kitchen environment with moderate to loud noise levels, varying temperature conditions and possible direct exposure to hazardous substances, such as hot oil. While performing the duties of the job, the employee is regularly required to sit, stand, travel and react quickly to deadlines, sometimes with little notice. The employee is often required to stand for long periods; walk, bend, kneel, and reach with hands boxes or food containers typically weighing 50 pounds or less, without restrictions. May be required to use stepladder. Finger dexterity is required for use of cash register. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to travel as needed. Hospitality: Actively look for ways to help customers, provide as much information as requested. Infer possible customer needs, as it may be their first experience at the restaurant. Knowledge of, quality standards of service, store policies regarding customer interaction, assessment of customer needs and customer satisfaction are all necessary. Active Listening: Give full attention to what customers are saying, be able to listen to and process the customers’ order without losing track. Social Perceptiveness: Be aware of customers’ reactions, both verbal and nonverbal, and understand why they are reacting this way. Understand the boundaries of appropriateness.

    Easy apply
  • Retail Sales Associate
    Retail Sales Associate
    1 month ago
    $20–$30 hourly
    Full-time
    Secaucus

    Vivacity Management is expanding its retail development team across North Jersey and is seeking a motivated Entry-Level Retail Sales Assistant. This engaging, face-to-face role is perfect for individuals eager to develop professional sales and leadership skills, offering a clear path into business management. Working directly with customers, you will represent nationally recognized telecommunications clients. This position focuses on delivering solutions, managing customer relationships, and supporting daily operations, providing hands-on experience crucial for leadership and management advancement. This role involves no door-to-door sales and no cold calling. Key Responsibilities: • Engage in person with customers to promote products and services., • Provide exceptional customer support and recommend tailored solutions., • Utilize CRM systems to track and manage customer interactions., • Confidently handle objections and present service options., • Cultivate strong relationships with customers and team members., • Contribute to management initiatives and team goals. What We’re Looking For: • Strong communication and customer service skills., • A coachable mindset and eagerness to learn., • Reliability and flexibility to work as needed., • Comfort with basic technology and CRM tools., • Organized, solution-oriented, and team-focused approach., • Must be 18 years of age or older., • A 2 or 4-year degree in business management or a similar field, or 2 years of sales experience. Why Join Vivacity Management: • Entry-level position with comprehensive paid training., • Performance bonuses and incentives., • Extensive professional development and leadership training., • Opportunities for community involvement and team-building events., • Clearly defined advancement paths into Management and leadership roles., • Participation in philanthropic events., • Competitive weekly base compensation, ranging from $600 to $2000, combined with performance bonuses and incentives., • W2 employment position., • Access to in-state and out-of-state networking events. Ready for a Fresh Start? If you are looking to build valuable skills, gain hands-on experience, and grow into a management position, apply today to start your career with Vivacity Management.

    Immediate start!
    No experience
    Easy apply
  • Front Desk Receptionist
    Front Desk Receptionist
    1 month ago
    Full-time
    Teaneck

    Join our growing, patient-focused practice where exceptional care, customer service, and teamwork are at the heart of everything we do. We are looking for a friendly, organized, and professional Front Desk Receptionist who enjoys helping others and creating a positive experience for every patient who walks through our doors. If you are a people person with excellent communication skills, a positive attitude, and a desire to grow with a supportive team, we would love to meet you. Pay: $18.00 – $21.00 per hour (based on experience) Responsibilities: Greet and assist patients and visitors with professionalism and a positive attitude Answer and direct phone calls Schedule and confirm appointments Verify and update patient information Maintain organized records and documentation Assist with general office duties and administrative tasks Qualifications: Excellent interpersonal and communication skills Strong organizational skills and attention to detail Bilingual (English & Spanish) preferred Ability to multitask in a fast-paced environment Positive attitude and willingness to learn Reliable and professional No medical office experience required. We are happy to train the right candidate who is motivated, organized, and enjoys working with people. Position Details: Full-Time Competitive pay based on experience Supportive team environment Opportunity for growth If you are friendly, detail-oriented, and enjoy helping others, we would love to hear from you! Please send your resume to apply. Pay: $18.00 - $21.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Work Location: In person

    Easy apply
  • Retail Sales Assistant
    Retail Sales Assistant
    2 months ago
    $20–$30 hourly
    Full-time
    Saddle Brook

    Vivacity Management is hiring an Entry Level Retail Sales Assistant to support our retail development team as we continue to grow across North Jersey. This is a face-to-face role designed for individuals who are motivated, people-oriented, and eager to develop professional sales and leadership skills. Whether you’re starting your career or making a fresh move this year, this opportunity offers hands-on training, real responsibility, and a clear path into business management. As an Entry Level Retail Sales Assistant, you’ll work directly with customers representing nationally recognized telecommunications clients. You’ll learn how to deliver solutions, manage customer relationships, and support daily operations while gaining experience that translates into leadership and management roles. No door-to-door sales. No cold calling. Key Responsibilities: • Engage with customers in person to promote products and services, • Provide customer support and recommend tailored solutions, • Track customer interactions using CRM systems, • Handle objections and confidently present service options, • Build strong relationships with customers and team members, • Support management initiatives and team goals What We’re Looking For: • Strong communication and customer service skills, • Coachable mindset with a willingness to learn, • Reliable and able to work as needed, • Comfortable using basic technology and CRM tools, • Organized, solution-oriented, and team-focused, • Must be 18+, • 2 or 4-year degree in business management or similar area of study Why Vivacity Management: • Entry-level position with paid training, • Performance bonuses and incentives, • Professional development and leadership training, • Community involvement and team-building events, • Clear advancement paths into Management and leadership roles, • Philanthropic Events, • Top Performers earn $85,000 +, • Weekly guaranteed pay, • W2 position, • In-State and Out-of-State Networking Events Ready for a Fresh Start? If you’re looking to build real skills, gain experience, and grow into management, apply today and start your career with Vivacity Management.

    No experience
    Easy apply
  • Doggie Daycare Attendant
    Doggie Daycare Attendant
    2 months ago
    Full-time
    West Side, Newark

    Do you Love dogs? Do you enjoy watching or sitting with pets? We are a grooming salon & pet care facility and we would love someone who is comfortable and has a soft spot for dogs. Join our vibrant pet care team as a Doggie Daycare Attendant, where your enthusiasm and love for animals will shine! In this energetic role, you will be responsible for ensuring a safe, fun, and engaging environment for dogs of all sizes and temperaments. Your day-to-day activities will involve supervising playtime, assisting with pet care routines, providing exceptional customer service to pet owners, cleaning the salon, washing & drying the pups, and assisting our staff with computer and content needs. This paid position offers a rewarding opportunity to make a positive impact on pets’ lives while developing valuable skills in animal handling and care. Duties Perform professional grooming services including bathing, drying, and nail clipping tailored to each dog’s breed and individual needs Handle dogs safely and confidently using animal restraint techniques to ensure comfort and security during grooming procedures Assess each pet’s coat condition, skin health, and overall well-being, alerting management staff if necessary Maintain a clean and organized grooming area, ensuring all tools and equipment are sanitized and ready for use Provide excellent customer service by communicating with pet owners about grooming needs and aftercare instructions Assist with pet handling during drop-off and pick-up, ensuring a calm environment for all animals Support pet care routines such as feeding or administering medication if required Ensure camp grounds are clean, safe, and free from any debris Engage dogs, take photos, videos, and applicable content to post on our social media sites and send to paw-rents Qualifications Proven experience in pet grooming, dog handling, or animal care roles such as veterinary technician or assistant is highly preferred Knowledge of dog training techniques and animal restraint methods to ensure safe grooming sessions Familiarity with veterinary procedures related to animal health, skin conditions, or pet sitting is a plus Ability to lift heavy objects (heavy lifting) such as large dogs or equipment safely and effectively Strong communication skills with a friendly approach to customer service and pet owner interactions Experience working with animals in kennel environments or similar settings is advantageous Passion for animal handling, pet care, and delivering exceptional customer experiences Embark on a fulfilling career where your dedication to animal well-being makes a difference! We’re committed to supporting your growth in pet grooming while fostering a lively, positive work environment. Pay: From $15.92 per hour Work Location: In person

    Easy apply
  • Customer Service Assistant
    Customer Service Assistant
    2 months ago
    Full-time
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

    Immediate start!
    Easy apply
  • Team Member (Retail)
    Team Member (Retail)
    2 months ago
    $16–$18.25 hourly
    Part-time
    East Rutherford

    Ron at bangcookies dot com if interested 🍪 Bang Cookies Team Member East Rutherford, NJJoin the Team At Bang Cookies, we're looking for great people—not just great employees. We want team members who are dependable, positive, hardworking, and genuinely enjoy creating great experiences for customers. Experience is preferred, but attitude, reliability, and a willingness to learn matter most. If you're looking for a fast-paced environment, a supportive team, and an opportunity to grow with a company, we'd love to hear from you. What You'll Do As a Bang Cookies Team Member, you'll be trained in all aspects of store operations, including: 🍪 Baking cookies ☕ Preparing drinks and beverages 🙋 Providing exceptional customer service 💬 Recommending products and upselling when appropriate 💻 Using our POS system and handling transactions 📦 Completing prep work and assisting with inventory 🧹 Keeping the store clean, organized, and guest-ready 🤝 Working closely with fellow team members 🔑 Assisting with opening and closing duties What We're Looking For ✔ 18 years of age or older ✔ Friendly, outgoing, and customer-focused ✔ Dependable and punctual ✔ Strong work ethic and positive attitude ✔ Willingness to learn and take initiative ✔ Team player who enjoys working with others ✔ Open and flexible availability preferred ✔ Food service, bakery, café, or retail experience is a plus, but not required Available Positions Part-Time & Full-Time Opening Shifts Available Closing Shifts Available Perks & Benefits Benefits may vary based on employment status. ⭐ Competitive Pay ⭐ Flexible Scheduling ⭐ 401(k) ⭐ Paid Time Off (PTO) ⭐ Sick Time ⭐ 50% Employee Discount ⭐ Growth Opportunities Why Bang Cookies? Because we're building more than a cookie shop. We're building a team of people who care about their work, support one another, and take pride in creating an experience customers love. We can teach the job—we're looking for people who bring the right energy. Think you'd be a great fit? We'd love to meet you.

    Easy apply
  • Vice President of IT
    Vice President of IT
    3 hours ago
    $175000–$195000 yearly
    Full-time
    Moonachie

    Reports to: Chief Development Officer With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette's mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone. If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team! WHAT WE ARE HUNGRY FOR The Vice President of IT will drive the strategic vision, implementation, and oversight of all technology systems. This role ensures that technology supports and advances the company's operational goals, growth initiatives, and guest experience, while maintaining the highest standards of data security and system performance. The VP of IT will oversee the implementation of robust cybersecurity frameworks, and ensure compliance with industry best practices, while managing network systems to guarantee reliability, and protection of company and customer data. KNOWLEDGE AND RESPONSIBILITIES • Oversee the planning, execution, and successful placement of all new technology systems, including POS, back-office, digital ordering, and other QSR technologies while ensuring integration and minimal disruption to operations., • Build and maintain strong relationships with technology vendors, service providers, and strategic partners. Negotiate contracts, manage performance, and ensure vendors deliver solutions that align with business needs and budget., • Collaborate with cross-functional leaders to align technology initiatives with business objectives., • Develop and execute IT roadmaps that support company growth, operational efficiency, and innovation., • Identify emerging technologies and trends relevant to the QSR and bakery café industry., • Evaluate and initiate new solutions that enhance the guest experience, drive operational excellence, and create competitive advantage., • Provide leadership and oversight for the performance, security, and maintenance of all IT systems and ensure high system availability and data integrity., • Oversee the development and implementation of data policies. Ensure secure, compliant, and effective data collection, storage, analysis, and reporting to support informed decision-making within the organization., • Implement and oversee cybersecurity, manage network systems, and ensure compliance, • Other duties may be assigned WHAT YOU NEED TO HAVE • Ideal for a strong Director ready to take the next step in their career. This role offers an excellent opportunity for a proven leader to expand their impact and grow within a dynamic, fast-paced organization., • Bachelor's degree in information technology, Computer Science or equivalent work experience., • Progressive leadership experience in a fast paced and rapidly growing retail environment., • Proven experience leading large-scale systems implementations and managing vendor partnerships., • Strong knowledge of POS systems, digital ordering, loyalty platforms, and back-office systems., • Excellent strategic thinking, problem-solving, and communication skills., • Demonstrated ability to lead and develop high-performing IT teams., • Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members., • Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment., • Feedback is a gift! Ability to provide constructive feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high-performance standards., • High emotional intelligence with the ability to work with, and manage diverse teams by being highly empathetic, intuitive, self-motivated, and driven., • Teams Win! Must be a team player who fosters a collaborative and engaged teamwork environment., • Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture. SWEET BENEFITS • Competitive compensation, • Free Cake for your Birthday, • Medical, Dental, Vision benefits, • 401K Retirement Plan, • Paid time off, paid Holidays, • High Performance Culture We run background checks on all

    Easy apply
  • National Distribution Manager
    National Distribution Manager
    2 days ago
    $80000–$90000 yearly
    Full-time
    Moonachie

    Reports to: Director of Distribution With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette's mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone. If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team! WHAT WE ARE HUNGRY FOR The National Distribution Manager is responsible for overseeing end-to-end distribution operations ensuring timely, cost-effective, and compliant movement of goods from manufacturing and co-packing facilities to customers, distribution centers, and Franchise partners. This role leads to distribution strategy, 3PL management, and continuous improvement initiatives while maintaining the highest standards of food safety, quality, and service. The role partners cross-functionally with Procurement, Manufacturing, Quality, and Finance to support service level targets, cost controls, and growth initiatives. KNOWLEDGE AND RESPONSIBILITIES Freight & Transportation Management • Lead all inbound and outbound transportation activities, including TL, LTL, drayage, and refrigerated freight, • Manage relationships with 3PLs, carriers, and freight brokers, • Negotiate carrier contracts, rates, and service-level agreements to meet cost and service objectives, • Monitor freight spending, lane performance, accessorial, and carrier compliance, • Develop contingency plans for capacity constraints, weather disruptions, and peak seasons, • Collaborate with transportation and logistics teams to optimize outbound and inter-facility shipments, • Support distribution network design, including DC footprint, capacity planning, and lane optimization, • Identify cost-reduction opportunities while maintaining service and product integrity Food Safety, Quality & Compliance • Ensure compliance with FDA, USDA, and customer requirements, • Maintain cold-chain integrity and temperature control standards throughout transportation and storage, • Lead root cause analysis for freight-related quality issues and corrective actions Cost Control & Continuous Improvement • Assist with transportation and distribution budgets, forecasts, and KPIs, • Drive continuous improvement initiatives to reduce freight costs, damages, and lead times, • Implement routing guides, mode optimization, and network design improvements, • Track and report metrics such as freight cost and damage rates Systems & Analytics • Lead the use and optimization of TMS, WMS, ERP, and freight audit/payment systems, • Analyze data to identify trends, risks, and opportunities for improvement, • Support system implementations, integrations, and upgrades Leadership & Cross-Functional Collaboration • Support and develop a team of logistics and distribution professionals, • Establish performance goals, coaching, and succession planning, • Partner with Quality Control, Operations and Finance to support customer requirements and margin goals, • Act as escalation point for service failures and customer-impacting issues, • Other duties, as assigned. WHAT YOU NEED TO HAVE • Bachelor's degree in supply chain, or related field, • At least 5+ years of progressive experience in frozen food distribution or cold-chain logistics, • At least 5+ years managing multi-site, multi-region distribution operations, • Deep knowledge of frozen cold-chain requirements and global food safety regulations, • Experience with global trade compliance and customs processes, • Advanced WMS and ERP experience (SAP, Oracle, Manhattan, Blue Yonder, NetSuite), • International logistics and trade compliance, • Operational excellence on a scale, • Financial and cost-to-serve optimization, • Strong people leadership across cultures, • Risk management and resilience planning, • Regular presence in frozen warehouse environments (freezer conditions), • Feedback is a gift! Ability to provide constructive feedback and recognition to every member of the organization, along with Franchisees, to ensure we have an open and transparent culture of high performance standards., • High emotional intelligence with the ability to work with, and support diverse teams by being highly empathetic, intuitive, self-motivated and driven., • Teams Win! Has to be a team player who fosters a collaborative and engaged team work environment., • Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture. SWEET BENEFITS • Competitive compensation, • Free Cake for your Birthday, • Medical, Dental, Vision benefits, • 401K Retirement Plan, • Paid time off, paid Holidays, • High Performance Culture

    Easy apply
1