Account Manager
2 months ago
Scottsdale
Job DescriptionLessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. The Account Manager role plays a pivotal role in guiding our strategic vision in the Residential department. Tasked with uncovering growth opportunities, managing client concerns, and leading strategic initiatives, the Account Manager is a key contributor to the Operations teams for Rehabs, Turns and Maintenance. *This role will be traveling up to 25% of the time.What You’ll Do: • Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations., • Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies., • Serve as the go-to contact for client communications, fostering robust relationships and exploring joint collaboration avenues., • Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals., • Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions., • Document client interactions, sales endeavors, and growth metrics to inform strategic direction., • Achieve or exceed targets related to account growth and upsell according to plan., • Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs., • Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs., • Proactively monitor and report client KPI and success metricsYou Should Have:, • A minimum of 3-5 years in roles related to account management or sales, • Additional considerations made for experience focusing on property management., • Have a comprehensive grasp of the residential single-family rental landscape, understanding its intricacies and demands., • Strong business acumen with an in-depth understanding of customer needs and pain points related to property management, renovation and maintenance operations., • Familiarity with local and state regulatory and compliance standards relevant to facilities management or single-family rental property management., • Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships., • Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management., • Financial analysis capabilities to make informed decisions based on financial data and profit margins., • Conflict resolution expertise to address and resolve potential disputes effectively., • Technical proficiency or awareness of the tools and techniques used in multifamily renovations., • Time management skills ensuring efficient handling of multiple accounts and projects., • Stakeholder management skills to liaise effectively with property owners, contractors, and other relevant parties., • Adaptability to navigate the maintenance and capital expenditure industry., • A proactive mindset to identify challenges and capitalize on opportunities, being self-motivated and driven to achieve business goals., • Demonstrated capacity to work autonomously, effectively prioritize tasks, and drive revenue growth through robust account management and sales strategies., • Capable of swift problem-solving, escalating issues when necessary, and ensuring client satisfaction is always at the forefront., • Engage cohesively with diverse teams to guarantee streamlined project execution. Compensation:, • $70,000- 75,000 annually and bonus