Telephone Operator (Hospital)
7 days ago
New York
Hybrid Job Title: Telephone Operator - Clerk Page Location: NYC, NY 10065 Shift: 2 pm – 10 pm shift. 5 days per week, 2 days off will vary. Job Summary: • Operates Attendant, Page, and Answering Service consoles., • Performs job-related clerical duties. Telephone Operations: • Operate the Amcom PC operator workstation to receive, direct, and place internal and external calls according to policy., • Provide quality telephone operator coverage utilizing all the features of the AMCOM Call Center application., • Provide page support in a timely and accurate manner. Page System Support: • Operate the radio page system according to FCC regulations., • Program Zetron paging system changes as necessary., • Provide quality customer service for page system users., • Assist with Zetron testing, pager configuration/troubleshooting, and database updating, as needed. Emergency Support: • Perform all duties for medical and surgical emergencies in conformity with emergency policies and procedures., • Respond to all emergency calls, such as: Medical Emergency, Fire (manually count bells), Bomb Threats, and other disasters., • Follow procedures as documented in departmental procedures and follow up on all calls., • Provide emergency response and notification services following documented notification procedures, including following escalation processes as required., • Follow all required documentation and notification instructions. On Call Schedule Maintenance: • Receive on call schedules from departments and enter into the computerized Amcom system for use by evening, night, and weekend staff., • Provide transcription service for on call schedules in a timely and accurate manner. Answering Service: • Provide transcription service for doctor’s answering service information in a timely and quality fashion. Administrative and Clerical Support: • Prepare telephone toll and message unit charge tickets for each call placed for department individuals., • Change batteries on page units as necessary., • Transmit Telex messages and distribute incoming messages to appropriate departments., • Assist with financial management, inventory management, message delivery, and related ancillary clerical or operational tasks as needed. Problem Management: • Provide support, following documented processes, for all telecommunication-related and possibly miscellaneous trouble calls that are received. Required Skills & Experience: • Client will allow any amount of experience. If there is none, this should be escalated. Required Education: • HS Diploma/GED.