Bilingual Customer Service Representative (CSR)
6 days ago
San Angelo
Job Description Job Summary • Provides customer service and resolves issues by offering solutions, explanations and options., • Sell various types of insurance policies to businesses and individuals on behalf of insurance companies. General Accountabilities • Provides customers' information about products or services., • Ensures full customer satisfaction and maintains a friendly, helpful demeanor., • Ensure that policy requirements are fulfilled (Underwriting), including necessary medical statements, inspections forms, and the completion of appropriate forms, Photographs., • Customize insurance programs to suit individual customers often covering a variety of risks., • Analyze client's current insurance policies and suggest additions or changes., • Identifies and prioritizes problems and issues related to service area., • Maintains close contact with customer to give updates on progress toward resolution of issue or service request., • Ensures that appropriate changes were made to resolve customers' problems., • Refers unresolved customer issues to designated departments for further investigation, including contacting underwriting departments., • Perform administrative tasks, such as maintaining records and handling policy renewals., • Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork., • Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken., • Seek out new clients and develop clientele by networking., • Call potential clients to expand customer base., • Attend meetings, webinars to learn about new products and services, new skills, and receive technical assistance in developing new accounts., • Clean your workstation, common areas, and floors at least once a week., • *The company reserves the right to add or change duties at any time., • Office hours : Monday- Friday 9am-6pm, Saturday- 10am-4pm