Commercial Lines Account Manager
28 days ago
San Angelo
Job Description About Us Welcome to Garrett Insurance, a family-owned and operated independent insurance agency with locations in Texas and Kansas. Our mission is to provide comprehensive, customized insurance solutions that protect what matters most to you. As a leading independent insurance agency with a strong reputation for dedication, we’re committed to delivering the best service, personalized guidance, and customized plans that meet each of our clients’ unique needs. We proudly offer a wide range of products and services from bonds to health & life, personal, and commercial insurance. Garrett Insurance was established more than a century ago, in 1918, by our great uncles. They prided themselves on treating all their clients like family, and we carry on that tradition today. Garrett Insurance has since flourished through generations of family management. We’ve continued to expand our services and expertise over the years to cater to the unique needs of our diverse clientele. Whether you need commercial or individual insurance plans, we’ll use our 100-plus years of experience to ensure that you receive the best experience working with one of our trusted agents. Commercial Lines Account Manager Job Summary: To serve and grow the book of clients assigned to you by providing extraordinary service, educating the customer, identifying revenue growth opportunities and generating referrals. Account Managers focus on growth within their current book of business while also backing up their co-workers. Essential Responsibilities: The Commercial Lines Account Manager is responsible for providing professional service to new and existing clients in a timely and accurate manner. Achieve a retention rate of 92% for your book of business: • Proactively reach out to clients, • Conduct ongoing account reviews for your designated portion of the business, • Work efficiently and effectively with clients on their policies, • Effective account rounding, • Generate referrals for commercial lines and other departments, • Educate the clients about the benefits of having our agency as their agency, • Proactively call cancelled business to try to win them back, • Review accounts when clients call in and work to improve coverage both through endorsements and coverage increases, • Identify account rounding opportunities and proactively pursue them, • Identify coverages that clients have with other agents, • Generate demand for coverages the client did not know they needed (i.e., umbrella, cyber, EPLI, etc.), • Work to attract the business owner’s personal insurance to the agency, • Complete 100% of account reviews assigned to you each week, which includes reviewing potential discounts and coverage gaps, • Contact the client for a formal review that improves the client relationship, generates opportunity and reduces remarketing, • Work to manage clients’ expectations, • Follow up via phone or email with clients, • Use every opportunity to confirm and update client contact information, • Educate clients on the benefits of using our agency, • Service Commercial Lines accounts in a manner to eliminate gaps in coverage, thus reducing E&O exposures, • Document in the agency management system, • Check new business files for accuracy and update any missed new business items, • Take new business opportunities and quote them either on the phone or book an appointment with the person to review quotes no more than 48 hours later, • If Producer cannot complete sale within agency standard timeframe (AM gets 50% of new business commission if they write it), • Follow the agency sales process and follow up according to the sales process, • Suggest blog, email and social media topics to the marketing department, • Share agency social media posts on personal social networks, • Participate in pictures and agency branding opportunities when invited, • Texas General Lines Property and Casualty License required, • Commercial Lines Account Management experience, • Experience with Vertafore products - AMS360 and ImageRight; will consider other agency management systems, • Knowledge of E&S markets (Excess & Surplus lines) highly desired, • Proficiency with Microsoft Office Suite, • Excellent oral and written communication skills, • Possess and maintain a positive attitude, including positive working relationships with clients and agency personnel, • Strong attention to detail Office Location: 3190 Executive Drive, San Angelo, TX 76904 Benefits: • Competitive Compensation Package, • Health Insurance Plans (PPO, HSA, Copay Options), • Dental Insurance, • Vision Insurance, • Company Paid Disability Insurance, • Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance, • 401(k) with Safe Harbor Match, • Paid Time Off