Banking Center Manager (Full Time) - San Angelo, Sherwood Way
hace 28 días
San Angelo
Job Description External Applicants: Please apply through Prosperity Bank's Career Center at . Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer. POSITION PURPOSE Responsible for directing and administering the operational efforts of the banking center. Ensures that established policies and procedures are followed. Oversees provision of a full range of services to customers and prospective customers. Ensures that customers are promptly and professionally served. Trains, directs, and supervises lobby and teller staff. Ensures banking center transactions, expenses, and profitability are in line with Bank standards. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the effective and efficient performance of banking center operations. • Supervises work scheduling and workflow of daily routine operations., • Ensures banking center security by ensuring all security procedures are followed by associates., • Ensures that operations are conducted in accordance with established Bank policies and with legal and regulatory requirements., • Ensures weekly logs are completed correctly., • Insures monthly and quarterly audit requirements are met., • Supervises and assists with customer service functions. Assists in New Accounts and on Teller line as needed., • Cross-sells Bank services., • Ensures that all banking center transactions are balanced at the close of each day., • Oversees individual accountability for the handling of cash and assists Tellers in resolving balancing problems., • Controls and handles daily deposits in accordance with established policies and procedures., • Provides leadership through effective objective setting and communication., • Directly supervises lobby and teller staff. Ensures that high quality work and efficiency in operations are maintained., • Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks., • Conducts regular meetings with banking center employees to inform and train. Discusses areas needing improvement and changes in procedure., • Ensures that personnel are well trained in all phases of their respective jobs. Completes orientation of new employees in overall banking center procedures. Performs cross training as necessary. Conducts security training., • Ensures that personnel are effective and optimally used., • Tracks individual progress and conducts performance appraisals. Formulates and implements corrective actions as needed. Recommends promotions for associates as appropriate. Provides leadership training to associates seeking management opportunities., • Ensures that customer’s' requests and questions are promptly resolved. Handles customer’s complaints., • Ensures that customers are informed of Bank services and policies. Counsels' customers regarding their financial needs and services requested., • Ensures that banking center operations are well coordinated., • Insure deposit growth of the bank., • Establish sales goals/incentives to coincide with goals of the bank., • Direct, coach and lead staff’s participation in sales goals and incentive plans., • Manages and oversees expenses. Pursues cost-saving measures., • Continually seeks ways to improve banking center operations and productivity to meet established goals., • Prepares periodic banking center activity reports and makes recommendations to management for improvements., • Ensures that proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out, including snow and ice removal., • Ensures that adequate supplies, forms, and equipment are available for personnel., • Institutes prudent safety measures., • Fills in and performs duties in banking center positions as needed., • Banking center services are efficiently and effectively delivered in accordance with established Bank policies and standards., • Current customer accounts are maintained or expanded, and additional ones solicited. Good business relationships exist with customers and their questions and problems are promptly resolved., • Banking center personnel are well trained and efficient, and their activities well-coordinated., • Required reports and records are accurate and timely., • Management is appropriately informed of area activities and of any significant problems. Suggestions are provided for improved efficiency or effectiveness in operations., • Lead and manage team through training, developing, and coaching associates on a consistent basis, • Encourage others to set challenging goals and high standards of performance, • Inspire associates to define new opportunities and continuously improve the organization, • Celebrate and reward significant achievements of associates, • Present logical and persuasive case for proposals and positions Required Knowledge: Thorough knowledge of Bank services and products. Understanding of related legal and regulatory requirements. Familiarity with Branch functions, policies, and procedures. Experience Required: Minimum three years related experience in a financial institution, with a minimum of two years supervisory experience. Skills/Abilities: Strong interpersonal, leadership, and supervisory skills. Well organized. Ability to operate related computer applications and related business equipment. Attention to detail. Ability to maintain an effective and efficient workflow Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Average Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) WORKING CONDITIONS None: No hazardous or significantly unpleasant conditions (such as in a typical office). MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Reasoning Ability: Ability to apply logical or scientific thinking to define problems, collect data, establish facts and draw conclusions. Able to interpret a variety of technical instructions and can deal with multiple variables. Mathematics Ability: Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage. Able to perform very simple algebra. Language Ability: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ability to prepare business letters, proposals, summaries, and reports using0 prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Ability to conduct training, communicates at panel discussions, and make professional presentations. Monday - Friday: 8:00AM - 5:00PM 40 hours