Field Service Engineer
2 months ago
San Angelo
Job Description Responsibilities: • Provides service support to customers through maintaining equipment located at customer site by performing the maintenance, repair, and installation., • Services mobile, general radiographic, R&F, DR, and cardiovascular equipment by providing diagnostic maintenance, repairs, and installation. Perform independently in both routine and complex tasks., • Completes all administrative duties in a timely, accurate, and professional manner. This includes but is not limited to: service ticket completion and submission, time card completion and submission, expense reporting, site log reporting, parts inventory management, FDA reporting, radiation badge compliance, tools & test equipment care and maintenance., • Exercises budgetary responsibility and integrity regarding use of replacement parts and other matters that would have a financial impact on company and service profitability., • Assists other field service engineers with workload and must also be available for call in and travel for training as required., • Consistently work with end users and utilizes all available resources to troubleshoot a problem and be able to identify solutions in a timely manner., • Assists the sales department in identifying service sales opportunities, i.e., service agreements, contracts, new business opportunities., • Shares knowledge with co-workers and participates in a team environment to achieve assigned objectives., • Maintains a strong standard of performance by ensuring a low percentage of repeat calls, executes timely completion/follow up, seeks additional assignments, follows manufactures recommended procedures, demonstrates reliability/consistency of work performed, and plans the work schedule., • Demonstrates behaviors consistent with the Company’s Vision, Mission and Values in all interactions with customers, co-workers and suppliers., • Complies with all customer and company policies, procedures, and safety standards., • Associate degree in electronics preferred or equivalent military training:, • High School diploma or GED required., • Military/ Vocational training a plus, • Valid driver’s license and is insurable, Travel via car to customer sites. Must maintain personal vehicle., • Good mechanical aptitude and ability to perform basic electrical troubleshooting., • Ability to follow a schematic diagram., • Computer skills with knowledge of DICOM, Microsoft Windows applications and networking., • Good organization skills, applies high level of attention to detail and accuracy., • Ability and willingness to serve On-call duty on a scheduled rotation., • Quality and customer service driven to consistently meet/exceed INTERNAL or EXTERNAL customer expectations., • Team player who is willing to go above and beyond to help others., • Good time management skills can work independently with minimal supervision., • Possible overnight travel and extended stay on short notice including evenings, weekends, and holidays., • On-call/standby/overtime may be assigned, • Ability to travel to other locations as required., • Ability to make repairs in very cramped and difficult to access areas., • Typically performs work in a hospital or imaging center., • May have exposure to x-ray radiation., • Must be able to climb and work on ladders., • Must be able to carry equipment up or down stairs., • Compensation will be commensurate with experience., • Benefits package available.