637 Best customer success engineer Jobs in Newark, New Jersey (July 2026)

Sr Manager, Network & Security Infrastructure

1 month ago

New York

Job Description Job Title: Senior Manager, Network & Security Infrastructure Location: New York, NY Department: IT Reports to: VP of Information Technology & Operations Wage Category: FT/Exempt WHO WE ARE Fueled by passion and urgency, the National Kidney Foundation is a lifeline for all people affected by kidney disease. As pioneers of scientific research and innovation, NKF focuses on the whole patient through the lens of kidney health. Relentless in our work, we enhance lives through action, education, and accelerating change. WHAT WE BELIEVE IN NKF’s Mission is what we do, our Values are how we do it. • Accountability- Earn and Keep Trust, • Collaboration-Work as a team, • Communication- Empower with information, • Community-Build stronger community, • Compassion- Lead with care and respect, • Impact-Focus on the mission Your Voice Matters: https://www.kidney.org/about/diversity-equity-inclusion WHO YOU ARE At NKF, our infrastructure ultimately serves to protect the data of the millions of patients, families, donors, advocates, and partners who power our mission to advance kidney health. This role is responsible for the secure design, implementation, operation, and continuous improvement of NKF’s hybrid network and infrastructure environment across cloud and on-premises platforms. The position provides day-to-day technical leadership for network security, cloud security, security monitoring, incident response, and infrastructure risk management while helping ensure that NKF’s mission can scale securely, reliably, and resiliently, and that every dollar entrusted to us is safeguarded by high-caliber technology. WHAT YOU’LL DO Lead & Strategize • Help shape NKF’s infrastructure and security roadmap in alignment with organizational priorities, risk tolerance, and budget realities, • Support budget planning, lifecycle planning, vendor selection, and resource prioritization for network, cloud, server, and security investments, • Coordinate and guide the work of technical staff, managed service providers, and external vendors; manage escalations and help ensure service levels meet organizational needs, • Partner with IT leadership, compliance, finance, and operational stakeholders to support audits, risk assessments, and remediation planning, • Maintain current network diagrams, standards, runbooks, disaster recovery documentation, and change control practices to support operational continuity and governance Build & Secure • Lead hands-on administration and improvement of NKF’s network and infrastructure services, including LAN/WAN/Wi-Fi, routing and switching, firewalls, VPN, DNS/DHCP/IPAM, identity integration, monitoring, and connectivity, • Design, implement, and maintain security controls across network, cloud, and server environments, including segmentation, secure remote access, privileged access, logging, vulnerability remediation, and secure configuration baselines, • Administer and secure Microsoft 365, Entra ID, Azure, Windows Server, and Linux environments to support reliable and resilient services, • Ensure infrastructure resiliency, redundancy, backup, and disaster recovery capabilities are aligned to business needs and operational risk, • Lead or contribute to infrastructure and security projects such as network refreshes, cloud migrations, endpoint security improvements, and modernization initiatives Operate & Respond • Oversee day-to-day monitoring of infrastructure and security events; investigate, triage, and coordinate response to alerts, outages, vulnerabilities, and incidents, • Coordinate containment, eradication, recovery, root cause analysis, and post-incident follow-up with internal stakeholders and MSSP/SOC partners as needed, • Drive continuous improvement in monitoring, patching, vulnerability management, and operational readiness to reduce risk while maintaining a high-quality user experience, • Support compliance and audit activities relevant to NKF’s environment, including protection of health-related information, donation and payment processing systems, grant-related records, and broader security control evidence for frameworks such as NIST CSF and CIS Controls. WHAT YOU’LL POSSESS • 7+ years of progressive experience in IT infrastructure and/or cybersecurity roles with direct responsibility for network, cloud, and server environments., • Demonstrated hands-on expertise in enterprise networking, including routing, switching, firewalls, VPNs, and Wi-Fi, along with strong network security practices., • Experience administering and securing Windows Server and Linux systems in production environments., • Experience implementing security controls in cloud and SaaS environments, including identity and access management, configuration baselines, logging and monitoring, and least-privilege practices, • Working knowledge of vulnerability management, patch management, endpoint and network monitoring, and incident response processes, • Experience supporting compliance and audit activities in environments that include HIPAA-related safeguards, and security control evidence gathering, • Experience with Microsoft 365 security, Entra ID, MFA, Conditional Access, and privileged access controls, • Strong communication, project coordination, problem-solving, and organizational skills, with the ability to work effectively across technical and non-technical teams, • Demonstrated customer service mindset and the ability to manage multiple priorities while meeting deadlines Preferred Qualifications • Bachelor’s degree in computer science, information technology, cybersecurity, or a related field, • Experience leading technical staff, vendors, or managed service providers, including work prioritization, escalation handling, and project coordination, • Experience working in a nonprofit, healthcare, or mission-driven environment, • Additional certifications are a plus, such as one security certification (for example, CISSP or CISM), one networking certification (for example, CCNP), or one cloud certification (for example, Azure Security Engineer Associate or AWS Security Specialty) WHAT WE OFFER • Work/life Integration: Enjoy plenty of vacation time, sick leave, and holidays so you can recharge, regroup or reflect—and come back ready to tackle anything, • Support for Your Health: We've got your back with top-notch medical, dental, and vision insurance plans for you and your loved ones, • Peace of Mind: Rest easy knowing you're covered with life insurance and a 403(b) plan with matching company contributions to secure your future, • Creative savings: Take advantage of flexible spending accounts to save on eligible healthcare and dependent care expenses, • Easy Commuting: Reduce your stress with our commuter benefits program for transit and parking expenses, • Support When You Need It: Access confidential counseling, support services, and resources through our Employee Assistance Program, • A Chance to Spread the Word: Share the love and earn rewards by referring awesome folks to join our team, • A Big Tent: We're all about creating a diverse and inclusive workplace where everyone feels valued, respected, and heard, • Mission-Fueled Culture: Join a team that's passionate about making a difference and guided by values like integrity, compassion, and innovation COMPETENCIES • Accountability: Takes ownership of actions, decisions and results, ensuring high standards of performance and transparency, • Collaboration: Collaborates effectively with peers and stakeholders, contributing to shared team goals. Demonstrates openness to feedback and is willing to work across teams to achieve NKF’s mission, • Cultural Humility: Fosters a team environment that values humility, continuous learning, and respect for diverse cultures. Ensures team members are equipped to interact with individuals from varied backgrounds with sensitivity, • Data-Driven Decision Making & Results Orientation: Analyzes team and project data to drive performance and improve outcomes. Drives team performance, ensuring alignment with NKF’s strategic objectives, • Financial Acumen: Oversees budgets and identifies funding opportunities to align with revenue goals, • Operational Excellence: Implements process improvements across teams, driving productivity gains, • Patient and Community-Centered Focus: Leads teams and executes on implementation of programs and initiatives that address the needs of underserved populations. Ensures that patient, donor, and caregiver needs are central to all decision-making processes, while fostering team accountability for community-focused outcomes, • Resource Stewardship: Manages resources responsibly, balancing cost, quality, and sustainability to maximize impact, • Stakeholder Engagement: Supports NKF’s mission by coordinating the efforts of volunteers, partners, and stakeholders. Engages in project management activities to ensure smooth execution of initiatives and builds relationships that strengthen NKF’s impact in the community COMPETENCIES • Accountability: Takes ownership of actions, decisions and results, ensuring high standards of performance and transparency, • Collaboration: Collaborates effectively with peers and stakeholders, contributing to shared team goals. Demonstrates openness to feedback and is willing to work across teams to achieve NKF’s mission, • Cultural Humility: Fosters a team environment that values humility, continuous learning, and respect for diverse cultures. Ensures team members are equipped to interact with individuals from varied backgrounds with sensitivity, • Data-Driven Decision Making & Results Orientation: Analyzes team and project data to drive performance and improve outcomes. Drives team performance, ensuring alignment with NKF’s strategic objectives, • Financial Acumen: Oversees budgets and identifies funding opportunities to align with revenue goals, • Operational Excellence: Implements process improvements across teams, driving productivity gains, • Patient and Community-Centered Focus: Leads teams and executes on implementation of programs and initiatives that address the needs of underserved populations. Ensures that patient, donor, and caregiver needs are central to all decision-making processes, while fostering team accountability for community-focused outcomes, • Resource Stewardship: Manages resources responsibly, balancing cost, quality, and sustainability to maximize impact, • Stakeholder Engagement: Supports NKF’s mission by coordinating the efforts of volunteers, partners, and stakeholders. Engages in project management activities to ensure smooth execution of initiatives and builds relationships that strengthen NKF’s impact in the community WORKING CONDITIONS, EQUIPMENT USED & SPECIAL INFORMATION Must have unimpeachable integrity and trustworthiness while possessing a high degree of tact, discretion, and professionalism. Must remain effective under pressure. Ability to lift and transport equipment weighing up to 25 lbs. Flexible to work evenings and weekends as needed. This role follows a hybrid arrangement of 3 days per week onsite at NKF’s New York City office, with remaining days remote, subject to business and operational needs. SUCCESS IN THIS ROLE • Within the first 12 months, the successful candidate will establish credibility as NKF’s technical lead for network and security infrastructure and build strong working relationships with internal stakeholders and external partners, • Improve visibility into NKF’s infrastructure environment through up-to-date documentation, stronger monitoring, and well-defined operational runbooks, • Advance key security and infrastructure priorities, such as resiliency improvements, remediation of high-priority risks, and modernization of core network or cloud services, • Strengthen incident response readiness and coordination with managed partners, reducing operational risk and improving recovery confidence EQUAL EMPLOYMENT OPPORTUNITY At the National Kidney Foundation diversity, inclusion, and equal opportunity applies to both our Equal opportunity employer-vets/disabled. NKF is a merit-based employer. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be considered an exhaustive list of all responsibilities, duties and skills required. The salary band listed reflects the range for this position. Actual compensation will be determined based on the selected candidate’s experience, qualifications, and other relevant factors.

Customer success engineer jobs in Newark, New JerseyCreate job alerts

Popular jobs searches in Newark, New Jersey

Popular customer success engineer jobs locations