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Are you interested in working for a supportive company that is an innovator in its field? Do you enjoy solving challenging problems? Are you a determined self-starter and strong decision maker? Do you have a lifelong love of learning? Do you prefer working on a team? Joining our team is a great opportunity to take your career and talent to the next level, while working for a company that is committed to helping others within the local community. We are dedicated to being different from other companies, and show this in our employee focus, unique culture, and commitment to creating good for our customers and each other. We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed. Spectrum Association Management can offer you: * Inhouse education, including continued personal development, to expand your knowledge and personal brand * The freedom to work autonomously * A friendly and welcoming culture, with activities you can participate in with others, drawings, and fun contests * A strong team environment whether in the office or working remotely. We do NOT require experience in our industry. We have a comprehensive training and mentorship program. A successful candidate may have experience in legal support, claims, basic accounting, or back-office experience. We believe a vibrant culture is based on trust. We are looking for positive and motivated humans that can help us reimagining a vibrant work environment, focused on support, career development, fun, autonomy, and strong human connections among colleagues. We do not hire employees… We hire work family. Job summary The Escalated Account Administrative Specialist (Legal Services) role is focused on property code, accounts receivable process, working with attorneys and clients. Typical background would be as a para-legal admin, accounts receivable, or from the collections industry. The Escalated Account Administrative Specialist manages an attorney portfolio, various administrative tasks, and works closely with attorneys on various legal matters. The day to day will consists of the following, but not limited to: * Managing attorney portfolios * Responding to and meeting with client and customer inquiries * Drafting general business correspondence related to legal matters * Review and interpretation of documents * Process files and research * Posting invoices, checks, and ticket management * Educating employees and homeowners * Managing metric spreadsheet What will the Expectations of this Role be? * This position requires strong attention to detail and analytical/auditing skills. * Must be able to troubleshoot, solve problems, work independently while adhering to strict deadlines, and work at a fast pace for a long period of time while maintaining accuracy. * Must also be detail oriented, take pride in producing great work, possess a positive attitude, and enjoy working in a collaborative team environment. * Must have accurate alpha numeric data entry skills. * Proficient computer skills including Excel and Word * Must have the ability to provide exceptional customer service to our homeowners and vendors over the phone while communicating in a professional and helpful manner. * Must have clear and concise written communication. * Must have an understanding of account reconciliation. What Skills Do We Require of our Escalated Account Administrative Specialist? * Responsible for maintaining and administering escalated accounts, which includes auditing and verifying account transaction history, corresponding with third party file administrators, signing and reviewing Affidavits, and maintaining mailing addresses. * Knowledge of the regulations and ensuring compliance with appropriate billing and collection policies. * Large amounts of data input and verification are required to ensure accurate account information is maintained. Posting payments, processing invoices, reviewing legal correspondence, maintaining a database of correspondence, providing service to various third-party vendors, and time management are required. SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS We offer a comprehensive package that is more than just a paycheck * Hybrid Empowerment Plan - Our culture is based on trust. We empower our employees to work in-office and partially remote based on the role, and requirements of the business. Determined by the manager after the training phase. * Recognized as Best Places to Work 18 years in a row! * Fastest Growing Company - Fast Track 50 in 2020. * San Antonio-based homeowners’ association management company. * Privately-owned with over 20 years in business, and during all this time, we have never had a lay off. * Work / Life balance. * 5 weeks of PTO to allow for rest, travel, family, and your hobbies. * 40 paid hours per year for community service activities. * 11 Paid holidays * Paid Training * Internal Learning and Development Management System. * Full suite of benefits including: Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program. * Free medical clinic in-house (in San Antonio office – virtual appointments for other offices). * Well-structured career track plan with a 6-month review. * Position with a starting pay at $20.00 per hour with performance reviews with salary increase opportunities every 6 months * Hours: Monday to Friday 8:00 am to 5:00 pm * office location - 17319 San Pedro Avenue, San Antonio, Texas 78232 For more information about Spectrum AM, visit our website at ___ If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step. Spectrum Association Management is an Equal Opportunity Employer. Your application has been successfully submitted!

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. At QuidelOrtho, we're advancing the power of diagnostics for a healthier future for all. Join our mission as our next Account Manager, Point of Care and Molecular within Long Island, NYC, and North New Jersey. The Account Manager, POC & MDx is a front-line, customer-facing, quota-carrying role responsible for driving sales and growth of QuidelOrtho Point of Care (POC) product lines including Sofia, Triage and Molecular (MDx). This role manages a geographic territory or a portfolio of named accounts, serving as the primary point of contact for customers. Key responsibilities include achieving instrument sales targets, growing assay and reagent utilization, and ensuring customer retention. The role requires a consultative, value-driven sales approach, supported by collaboration with cross-functional teams to deliver tailored solutions that meet customer needs. Success in this position is measured by the ability to meet territory revenue and profitability goals while delivering a best-in-class customer experience. This is a field-based sales position located in and supporting the Long Island, NYC, and North New Jersey territory. * Drives sales with current customers for all POC, MDx, and Triage products, instrumentation, and services offerings within an assigned territory or list of named accounts.Meets equipment revenue targets. * Grows menu for POC business by creating value for customers beyond features and price, and delivers solutions that meet customer needs * Maximize customer retention rates by ensuring customer satisfaction, executing customer touchpoint/call plan, territory management and is the single point of contact for all problem resolutions, and anticipates and defends against competitive threats. * Builds productive and strong collaborative relationships with distribution partners to drive sales revenue and profitability. * Provide timely and accurate sales forecasts, activity, account updates, and reports via CRM system; effectively manage sales pipeline from lead acquisition to contract signing by focusing and advancing customers through the sales process. * Represents QuidelOrtho at trade shows and professional meetings. * Provides or facilitates training on QuidelOrtho POC, triage, and molecular diagnostics products to customers and distributor representatives as required. * Partners and collaborates with other within our sales organization to retain and expand menu as well as understands and executes IDN strategy. * Meets or exceeds established touchpoints per week. * Perform other work-related duties as assigned. Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law. Required: * Education: Bachelor's Degree * Experience: Minimum of 3 years of sales experience in the Healthcare industry required with knowledge of B2B sales and/or distribution sales. * Sales and/or technical experience in the medical device/life science/diagnostic market required. * Strong strategic marketing, consultation and data analysis skills are essential for building customer retention and managing financial performance. * Strong strategic thinking skills and with the ability to translate strategies into executable tactical action plans. * Ability to deliver results while working in a highly independent and fast-paced team environment. * Commercial & Business acumen. Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement. * Entry-level people management and people development skills. * Manages complex sales cycle internally and externally. * Ability to analyze financial data and generate logical strategies and plans based on analysis. * Proficiency in MS Office (i.e., Outlook, Word, Excel, PowerPoint) is required. * Strong presentation and negotiation skills. * Proficiency in selling with digital assets. * Solid communication skills - written and verbal. * Ability to uphold and support individual and company values. * High degree of ethics and professionalism while interacting with customers, vendors, and co- workers. * Ability to handle confidential information is required. * Ability to work under general supervision following established procedures required. * This position is not currently eligible for visa sponsorship. * Travel: Up to 70% domestic overnight travel. Preferred: * 5 years of sales experience in the Healthcare industry required with knowledge of B2B sales and/or distribution sales. * Experience with hospital or physician office sales, distributor sales, and/or national accounts is preferred. * QuidelOrtho employees: Graduate of Sales Development Training Program would be eligible for an Associate Account Manager, FAS with 3+ years' experience and a proven track record of success of performance (NPS score, TOR, activity, menu expansion, etc.) in account management, customer retention, and consultative business skills may be considered. * Customers: Serve as main point of contact for existing POC/Triage/MDx customers. * Field Sales: Partners with Strategic Account Executives on IDN-related opportunities and government sales managers on government opportunities. Coordinates account coverage and strategy with cross functional Account Managers and drives lead and introductions to business development teams. Brings in appropriate overlay roles as needed. * Technical Specialists: Works Technical Specialist colleagues to ensure customer has sufficient technical support, coordinate implementations and collaborate on menu expansion as needed. * Distribution Partners: Works with Channel team to support customer purchasing through distributors. * Marketing & Commercial Enablement: Partners to deliver on marketing initiatives and with data analytics team to manage performance metrics. * QuidelOrtho Management: Interact with Sales Leadership, Specialty Sales, Strategic Markets and Distribution to maximize achievement of corporate goals, and collaborate with other areas of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.) Typical outside sales environment. Must have the discipline, organizational skills and self-motivation to work autonomously in a home office environment. Must be physically able to travel up to 70%. Must maintain a valid driver's license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights. On a typical workday, 80% of time meeting with people and customers, 20% of the time on computer, doing paperwork, or on the phone. Must be able to lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job you are regularly required to use hands and fingers to handle or feel and talk or hear. Frequently required to stand, walk, and sit. Occasionally required to reach, climb, or balance. The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $80,000 to $100,000 and is eligible for incentive compensation. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate. QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at ___. #LI-CG1 #LI-Remote

Lone Star Lawyers is seeking a motivated and detail-oriented Entry-Level Accounts Payable Specialist to support our accounting operations in a fully remote environment. Enter accounts payable data into the accounting system. Fully remote position (United States).

Accounts Payable Specialist RTM Business Group Remote in CA, FL, TX, PA, GA, OH, IN, SC, MA Full-time 51-200 employees · Market Research Originally posted April 2026; this is a 100% hybrid or remote, full-time role RTM Business Group is a professional development conferences and events company working in EdTech, Healthcare, Government, Medical and Banking sectors. We partner with Fortune 1000 companies, catering specifically to the C-suite, providing curated content and peer-to-peer collaboration. Our events are located in major cities throughout the country – LA, Austin, San Diego, Miami, Chicago, DC, etc.. Our team travels together which is a truly unique experience, different from “traditional” work travel, which in turn cultivates interdepartmental relationships and friendships that drive our collaborative culture. We’re looking for a detail-oriented and proactive Accounts Payable Specialist to join our team. This role reports into the Controller and plays a critical part in keeping our accounting operations running smoothly by ensuring timely and accurate payment processing, vendor management, and support on commissions. You’ll be part of a team that ensures the accuracy of our records and helps maintain strong relationships with our vendors and partners. The ideal candidate is someone who thrives in a fast-paced environment, has a solid foundation in accounting, and enjoys diving into the details. We offer extensive, ongoing training and a unique opportunity for both collaborative and independent work. This hybrid role is in NY, NJ and CT with 2 days a week in the office. Responsibilities: • Manage the full-cycle accounts payable process, including invoice review, coding, and timely payment processing., • Maintain accurate and up-to-date records of all accounts payable transactions in the accounting system., • Reconcile vendor statements and resolve discrepancies in coordination with internal teams and external vendors., • Ensure proper documentation by matching purchase orders and contracts with invoices., • Prepare and process payment batches, including checks and electronic transfers., • Monitor payment deadlines to ensure on-time disbursements., • Perform credit card and bank reconciliations., • Support month-end close activities and audit preparations., • Maintain compliance with company policies, financial regulations, and internal controls., • Assist in optimizing financial workflows and suggesting process improvements., • Provide accounting support across multiple departments or entities as needed., • Establish and maintain relationships with vendors, addressing inquiries and negotiating payment terms., • Partner with internal departments to resolve payment issues or documentation gaps., • Assist senior finance team members and respond to ad hoc accounting requests., • Calculate commissions based on sales performance and company policy., • Prepare and process timely, accurate commission payments to eligible employees., • Maintain organized records of commission structures, payouts, and supporting data., • Reconcile commission reports with actual sales data and address discrepancies., • Generate reports on commission activity to support payroll and sales leadership., • Bachelor’s degree in Accounting, Finance, or a related field, • 2–3 years of experience in Accounts Payable or a similar accounting/bookkeeping role, • Strong understanding of AP processes, general ledger coding, accruals, and account reconciliations, • Familiarity with GAAP and awareness of tax laws and regulatory compliance, • Proficiency in accounting software (e.g., QuickBooks), • Skilled in Microsoft Excel, Google Sheets, and other productivity tools for data entry and reporting, • Strong attention to detail, accuracy, and organizational skills, • Effective communication and collaboration skills, • Ability to work independently and cross-functionally within a team, • Experience in conference or events-related industries, • Familiarity with the following tools and platforms:, • Airtable, • Everstage, • QuickBooks, • HubSpot, • Bill.com, • Microsoft Office Suite (Excel, Outlook, Word, etc.), • 15+ PTO Days, • Flexible/Hybrid work model (WFH and Remote opportunities), • Medical/dental/vision coverage, • We offer a 401k matching plan that will begin after 9 months of continuous full time employment, starting on the first month after eligibility, • Pre-tax commuter benefits, • Travel to major cities (all expenses paid), • Opportunity for lateral and vertical movement within the company, inter/intra departmentally Salary $60,000 base RTM Business Group, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, disability, or any other federal, state, or local protected class.

Remote (U.S.-Based) · Full-Time · Specialist / Mid Level Since 1979, History Factory has been driven by the pioneering idea of making an organization's history more useful for driving its business. Today, many of the world's best enterprises turn to History Factory for unparalleled expertise at the intersection of business and history. Our unmatched combination of research and insights, standard-setting archives management, and award-winning creative transforms a company's inventory of experience — its history and heritage — into better performance and results. We are looking for a hands-on Marketing Operations Specialist to own, administer, and continuously improve the marketing and sales technology stack that powers History Factory's growth. You'll receive clear business priorities and translate them into working systems: automated workflows, integrated data pipelines, clean contact databases, and dashboards that give our sales and leadership teams real visibility into what's working. HubSpot is the core of our stack. If you don't love living inside HubSpot, this role isn't for you. If you do, you'll have plenty to build: connecting Seamless.AI and Workamajig to HubSpot, configuring detailed analytics data and creating reports/dashboards within Hubspot for our sales and marketing teams, orchestrating lead routing and drip campaigns, and coordinating web updates with our external development partner. You'll report directly to our Client Partner Strategist, with a dotted-line relationship to our Head of Technology for integration architecture support. HubSpot Administration & Automation • Own and administer the full HubSpot instance (Sales Professional license), including contact and company records, deal pipelines, lifecycle stages, and user permissions., • Build, test, and maintain automated workflows for lead nurturing, internal notifications, task assignment, and follow-up sequences., • Configure and manage lead routing rules, lifecycle stage transitions, and MQL/SQL handoff logic., • Design and deploy segmented email campaigns and drip sequences, from list build to send to performance analysis., • Build and maintain dashboards and custom reports that give sales, marketing, and leadership accurate visibility into pipeline health, campaign performance, and lead quality., • Build and maintain the bidirectional data sync between HubSpot and Workamajig (our project management platform) using Zapier - ensuring deal and project data stays current in both systems., • Configure and manage the Seamless.AI integration with HubSpot, including field mapping, deduplication rules, and data quality thresholds to prevent contact database degradation., • Manage the WordPress-to-HubSpot connection via Gravity Forms, ensuring all web forms capture, route, and attribute correctly within HubSpot., • Oversee the LinkedIn Ads integration with HubSpot, verifying conversion tracking, audience syncing, and attribution accuracy., • Own Google Analytics 4 from configuration through reporting — set up event tracking, conversion goals, and audience segments; ensure accurate data flows to the website and downstream tools., • Identify and close tracking gaps between GA4, HubSpot, and our WordPress site; work with our Head of Technology to validate data integrity., • Serve as the internal technical point of contact for historyfactory.com and the other related websites, translating business and marketing requirements into clear briefs for our external web development partner and internal design team., • Review and QA web updates, form configurations, and tracking implementations before they go live., • Coordinate with external SEO and analytics partners to ensure tracking is configured correctly and delivering actionable data., • 2–3 years of hands-on experience in a marketing operations, marketing technology, or revenue operations role., • Advanced proficiency with HubSpot CRM: specifically Sales Hub workflows, contact/company properties, lists, pipelines, sequences, dashboards, and reporting. HubSpot Marketing Software or Inbound Certification strongly preferred., • Demonstrated experience building integrations between marketing/sales tools using Zapier, native connectors, or similar middleware., • Experience managing and importing data from a sales intelligence platform (Seamless.AI, ZoomInfo, Apollo, or equivalent) with attention to data quality and deduplication., • Strong attention to detail and a systematic approach to diagnosing and resolving issues in complex, multi-tool data environments., • Clear written and verbal communication skills; you'll regularly translate technical findings into plain language for non-technical stakeholders., • Comfort operating with autonomy in a small team; you can manage your own priorities and deliver without close supervision once requirements are clear., • HubSpot Sales Software or Operations Hub Certification., • Experience with Workamajig or a comparable creative/agency project management platform., • Experience in a professional services, creative agency, or B2B services environment., • Basic understanding of HTML/CSS sufficient to troubleshoot email template rendering or identify tracking snippet placement issues., • Experience with LinkedIn Campaign Manager and its CRM integration capabilities. This role is not a marketing strategy role (strategy and business direction are handled internally), a web developer position (you’ll coordinate web work, not code it), or a senior architect/manager role. Salary Range: $60,000–$75,000 (commensurate with experience and location) EEO and accessibility Statement History Factory is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where History Factory operates. History Factory will not tolerate discrimination or harassment based on any of these characteristics. History Factory is committed to the full inclusion of all individuals. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact .

Accounting Specialist Location: Kalispell, MT (Hybrid/In-Office Option Available) Employment Type: Full-Time, Hourly, Non-Exempt Compensation: $22-$26 per hour (DOE) Join a Different Kind of Accounting Firm At Elevated Advisory & Accounting, we’re building something special — a place where ambitious accounting professionals can grow their careers, lead with clarity, and help inspire real confidence in our clients. We combine meaningful, challenging client work with a genuinely supportive culture that’s driven by results, growth, and a willingness to keep learning. We pride ourselves on meeting our clients exactly where they are and rising higher together. That same approach shapes how we treat our team: we’re collaborative, we back each other up, and we celebrate progress — whether it’s hitting a big milestone or finding a smarter way to get the work done. If you’re looking for a firm where you can make an impact, keep growing, and work alongside people who care deeply about doing great work (without taking themselves too seriously), you’ll feel right at home here. You Are • A Proactive Problem-Solver: You identify challenges early, take ownership, and develop solutions before they become serious issues., • An Exceptional Communicator: You deliver clear, actionable updates and build strong, trust-based relationships with both clients and team members., • Results-Driven: You take complete responsibility for client relationships and projects, ensuring timely delivery and the highest quality standards., • Growth-Oriented: You actively pursue your professional development and stay current with industry changes and accounting best practices., • Adaptable: You excel in fast-paced environments, maintaining composure and effectiveness when priorities shift unexpectedly., • Meticulously Organized: You successfully manage multiple competing tasks while ensuring precision and accuracy in all your work., • Client-Focused: You anticipate client needs, consistently deliver exceptional service, and cultivate lasting professional relationships. Your Impact Drive Client Financial Success • You’ll own the client experience from start to finish, communicating regularly with clients to address their needs, provide proactive updates, and ensure their satisfaction., • Manage a diverse portfolio of clients, preparing accurate monthly financial reports, • Process payroll with precision, ensuring compliance with federal and state regulations, • Provide proactive updates on financial status and identify issues requiring attention, • Resolve discrepancies promptly to maintain financial accuracy and client confidence Deliver Technical Excellence • Enter and reconcile transactions with meticulous attention to detail, • Collect and process timesheets, calculating deductions and taxes correctly, • Prepare comprehensive monthly financial reports for decision-making, • Maintain compliance with all applicable tax regulations and requirements, • Assist with specialized accounting tasks to support client and firm objectives, • You’ll assist with other accounting-related tasks as needed, contributing to the overall success of the team and firm. Required Skills & Experience • 2+ years of payroll and bookkeeping experience in public accounting, • QuickBooks Online & QuickBooks Desktop: Proficient in using both to manage client books, including general ledger entries, accounts payable/receivable, and financial statement preparation., • Payroll Processing: Experience handling payroll, including calculating deductions, commissions, taxes, and submitting payroll tax forms on time., • Bank Reconciliation: Skilled in reconciling bank and credit card statements regularly to ensure financial accuracy., • Data Entry & Accuracy: Strong attention to detail with the ability to ensure all financial records are accurate, complete, and compliant with accounting standards (GAAP)., • Payroll & Tax Compliance: Thorough understanding of payroll laws, tax regulations, and IRS compliance requirements., • Software Platforms: Experience with MS Office and G-Suite What We Offer Competitive Benefits • 7 Paid Holidays, • After 3 months of employment:, • Accrual PTO, per hour worked, • Simple IRA with 3% employer match, • Professional certification support & bonuses, • Health insurance with 50% premium coverage (employee only) A Place to Grow • Team Mentorship from our growth-focused CEO, • Clear career advancement pathways, • Professional development opportunities, • Skill development programs Modern Work Environment • Prime downtown Kalispell location, • Choice of hybrid or in-office work, • Full remote work setup provided, • Latest technology and tools, • Ergonomic workspaces, • Collaborative meeting areas Culture That Makes Work Fun • Fully stocked kitchen with snacks and beverages, • Team events and celebrations, • Casual dress code, • Dog-friendly office, • Summer hours program Work-Life Balance • Ability to set your own schedule within reason, • Respect for personal time, • Team lunch events Our Values in Action • Integrity: Always honest and genuine, • Transparency: Clear, proactive communication, • Adaptability: Embracing change and innovation, • Dedication: Committed to excellence, • Empowerment: Knowledge is power, we share it freely! The Elevated Difference This isn't just another accounting job. Here, you'll find a supportive environment where you can develop your leadership skills, make a real impact for clients, and enjoy coming to work. Our modern approach combines professional growth with personal well-being, creating a place where ambitious accountants can thrive. You'll work with a team that genuinely enjoys being together, led by a CEO who's passionate about developing people. Whether you're collaborating in our well-equipped downtown office or working remotely, you'll have everything you need to succeed - from top-tier technology to unlimited snacks. Ready to Join Us? If you're looking for a role where you can grow your career while maintaining a great life outside of work, we'd love to meet you. Come be part of a team that's redefining what an accounting firm can be.

Director of IP Client Service Cooley is seeking a Director of IP Client Service to join Cooley's IP Team. About Cooley: Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners worldwide. We value and celebrate diverse perspectives and strive to create a workplace where every individual can thrive. At the core of Cooley's success is the exceptional talent and unwavering spirit of our people. We embrace individuality while fostering a 'one-firm' culture where collaboration and creativity thrive. Our people are the foundation of our success and the driving force behind everything we do. Hybrid Schedule Philosophy: As part of the Cooley culture, we recognize and appreciate the value of being together, in person, to build comradery with others in the office and to be a contributing member of the Cooley office. However, we also appreciate the benefits and flexibility that come from remote working. As such, the default assumption for employees and partners is a hybrid schedule: some in-office presence and some work from home days absent certain essential in-office roles that require five (5) days/week in-office. Your supervisor will share more details about the hybrid schedule expectation for this role. Position summary: The Director of IP Client Service is responsible for the management of client-facing specialist teams and providing leadership and direction to strategically manage internal/external client service at an operational level with focus on efficiency, process improvement, risk management, quality control, workflow, or other processes impacting client service. Specific duties and responsibilities include, but are not limited to, the following: Position responsibilities: Client service: * Balance and evolve service strategy with a focus on team performance that enable excellence in client service and operational efficiency * Proactively engage with practitioners to ensure that client service is effective and efficient * Evaluate processes and procedures, orchestrating improvements to client service * Collaborate with direct report managers and supervisors to proactively identify issues, compliance, risks, and team priorities and propose appropriate courses of action * Work collaboratively with direct report managers and supervisors to conduct quality control reviews of client facing specialist team members to ensure accuracy, consistency and adherence to the rules of 37 C.F.R., Best Practices and other procedural guidelines * Ensure direct report team needs are correctly prioritized in order to focus on effective allocation of resources, to deliver measurable and significant value * Develop matrices to measure, evaluate and report on the effectiveness of the client service teams * Establish accountability processes to ensure efficiency and accuracy of services provided * Effectively delegate tasks across the direct report manager and supervisor teams * Identify and eliminate root cause barriers to accuracy, productivity, and quality * Ensure team members are developing the skills and knowledge to carry out their role effectively * Identify skill gaps and implement necessary training to ensure performance standards are met * Coach and develop direct report managers and supervisors to achieve client service and operational quality, consistency and high-level customer service * Assess internal training and professional development effectiveness to ensure performance outcomes are achieved within budget and department objectives * Ensure department employee training is consistent with the requirements and standards of IP Employee Learning and Development programs * Ensure accurate and timely entry of billable, non-billable time and fixed fees * Manage realization rate of collection for billed services to identify challenges early and make adjustments to maintain profitability. Recommend changes to improve fixed fee and hourly billing practices and rates Strategic management: * Collaborate with the Director of IP Operations to assist with the development or enhancement of systems and processes to provide the most effective and efficient service to clients ensuring internal processes align with other internal team processes, where applicable * Develop and coordinate methods to ensure implementation of BPC policies and directives, collaborating with the Patent Leadership Committee, practice group Resource Attorneys, the Director of IP Operations, and IP Services management * Work closely with firm wide support departments, technical colleagues and other subject matter experts to streamline department processes * Analyze and recommend staffing strategies to adjust for volume and growth Portfolio management: * Collaborate with senior practitioners to manage and oversee client support team reassignments for complex clients to ensure seamless handoff * Serve as escalation point for critical client issues and work closely with senior practitioners, IP Services management team and other departments to ensure appropriate management and issue resolution * Proactively solve complex client service issues to improve service levels * Customize workflows based on client portfolio and practitioner expectations Local office IP support: * Serve as local office IP Services management resource to ensure group-wide services are effective * Proactively engage with practitioners and business professionals, developing working relationships to be an effective gateway to all services of the IP Services department * Assist with troubleshooting issues and work closely with IP Services management team to provide responsive and efficient people or systems support to meet practitioner and client needs General responsibilities: * Work effectively and collaboratively as a team leader and member * Work within the guidelines of established IP principles and practices * Interpret, clearly communicate and effectively enforce policies and procedures * Maintain high standards for internal/external client service and quality control * Inspire and lead in a way that gets the best contribution from a wide range of team members * Prepare and deliver oral and written communications that are concise, convey tenacity, enthusiasm and innovative thinking * Perform as a strategic partner to nurture new ideas and concepts. Identify, lead and manage innovative approaches to business challenges and work with the Patent Leadership Committee, IP Management, BPC and other departments to evolve operations and system processes that increase efficiency and mitigate risk * Moderate and facilitate meetings comprised of IP partners, associates, practice group professionals and other IP Services business professionals; set and manage realistic expectations for project deliverables; put ideas into a practical context and coordinate efforts of multi-disciplinary teams to meet project deliverables * Continuously review productivity and efficiency of employees; coordinate with HR to recommend educational opportunities to provide training that will enhance employee performance * Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Review and process time logs as needed (pertains to non-exempt direct reports) * Participate in hiring, performance appraisals, counseling, terminations and other employee lifecycle events in conjunction with HR, IP Senior Staffing & Employee Resource Manager and direct manager * Keep Director of IP Services apprised of all business professional and management performance problems (managed day-to-day by the HR Business Partner, IP Senior Staffing & Employee Resource Manager, and direct manager) * Work closely with HR, Director of IP Services and IP Senior Staffing & Employee Resource Manager, and direct reports to ensure all performance concerns are properly documented and addressed. * In coordination with HR, prepare and maintain detailed and timely performance counseling notes * Immediately report all risk management-related concerns following proscribed risk reporting process detailed in both the Patent Policies & Procedures and TCA Manuals * Independently manage and work collaboratively on special projects * Provide backup to IP Services management team members, as required * All other duties as assigned or required Skills & experience: Required: * After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications * Ability to work extended and/or weekend hours, as required * Ability to travel, as required * Bachelor's Degree or creditable experience * Minimum 10 years' directly applicable IP experience with 5+ years' experience at a manager level with a professional services firm, preferably a law firm * Proven experience managing, developing and mentoring managers and teams across functional areas of responsibility * Project management experience * Proven ability to identify and analyze complex issues and problems in management areas, and recommend and implement effective solutions Preferred: * Experience in a professional services or law firm environment, with proven ability to coach and motivate * Experience researching IP status and history in PTO databases, including USPTO systems (PatentCenter, TSDR), WIPO Patentscope and Madrid Monitor, the EPO Patent Register, and EUIPO eSearch, as well as public databases in other jurisdictions * Possess working knowledge and keep abreast of rules according to USPTO procedures, 37 C.F.R., the Manual of Patent Examining Procedure (MPEP) rules, and the Trademark Manual of Examining Procedure (TMEP) Competencies: * Work effectively and collaboratively as a team leader and member * Interpret, clearly communicate and effectively enforce policies and procedures * Maintain high standards for internal/external client service and quality control * Unwavering ability to handle and maintain confidentiality regarding firm information, projects, client data. * Inspire and lead in a way that gets the best contribution from a wide range of team members * Champion and promote creativity and inclusion to help drive positive change * Ability to work independently and under pressure/tight time constraints * High aptitude for multi-tasking * Creative and entrepreneurial approach to problem-solving and process improvement * Strong analytical ability and implementation skills * Strong project management skills * Flexible and agile, ability to reprioritize with changes in the business * Ability to meet deadlines and effectively complete operational and project-based assignments * Strong initiative and a get-it-done attitude * Excellent communication, interpersonal, leadership and management skills * Customer service oriented, as demonstrated by strong attention to detail, organization and ability to prioritize work tasks and manage deadlines based upon internal and external client needs Direct reports. Yes. Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE. The expected annual pay range for this position with a full-time schedule is $220,000 - $270,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 25 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

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