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  • Restaurant Floor Manager
    Restaurant Floor Manager
    17 days ago
    Full-time
    Manhattan, New York

    We are seeking an experienced Restaurant Floor Manager with a strong understanding of wine to join our team, working alongside our General Manager. The ideal candidate will bring a solid background in food service management and a passion for delivering outstanding guest experiences. As the Floor Manager, you will be responsible for maintaining the highest standards of service, food safety, and quality. This position demands a proactive leader with the ability to effectively manage staff, control inventory, and create a seamless dining experience for our guests. To succeed in this role, you should have solid management experience in a fast-paced restaurant environment and a strong understanding of front-of-house operations. Your leadership will be key in ensuring that both guests and staff have a memorable experience every day. Responsibilities Coordinate daily Front of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality Organize and supervise shifts Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods and cleaning products Ensure compliance with sanitation and safety regulations Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Promote the brand in the local community through word-of-mouth and restaurant events Recommend ways to reach a broader audience Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations Skills Proven work experience as a Restaurant Floor Manager Proven customer service experience as a manager Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff Familiarity with restaurant management software. (OpenTable and SevenRooms) Strong leadership, motivational and people skills Job Type: Full-time Pay: $80,000.00 - $95,000.00 per year Benefits: 401(k) Employee discount Paid time off Paid training Shift: 10 hour shift Evening shift Work Location: In person

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