Account Manager
2 days ago
Bay Shore
The Best Teams are Created and Maintained Here. Job Summary • The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations. Duties and Responsibilities: • Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio, • Develop accurate estimates and takeoffs for both new and existing clients as needed, • Deliver timely bid proposals and designs for enhancement projects., • Generate referrals from existing client base and communicate leads to Business Developer, • Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact, • Conduct regular site walkthroughs with clients to ensure quality and service expectations are met, • Lead and facilitate the resolution of client concerns or issues, • Ensure timely account renewals within the assigned client portfolio, • Proactively assess and address site enhancement needs during visits, • Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations, • Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met, • Support hiring, training, and coaching of field crews for the assigned portfolio, • Promote and enforce safety policies and procedures, • Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services, • Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings, • Maintain proper account documentation and notes in the CRM system, • Monitor and maintain satisfactory accounts receivable levels, • Coordinate with the Branch Administrator to keep client records and contact information current, • Perform additional duties as assigned by the Branch Manager Education and Experience: • Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry, • Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace., • Strong written and verbal communication skills., • Demonstrated leadership and coaching abilities, • Ability to foster collaboration and teamwork Physical Demands/Requirements: • Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools, • Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time, • Customarily and regularly spends more than half of the time working away from BrightView's places of business, walking job sites, selling and obtaining orders or contracts for BrightView's services, • Ability to travel by car, train, and plane, • Position needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours Work Environment: • Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week, • Field-based position, a combination of office and customer-facing BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer. This job description is subject to change at any time Compensation Pay Range: $70,000 to $85,000 BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.