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Job DescriptionWho We Are: At Diamond Braces, we believe in improving lives through healthier smiles. Our mission is to provide orthodontic care that is affordable, accessible, and delivered with amazing customer service—the 'AAA Experience.' We’re committed to making every smile count, and we live by our “No Smile Left Behind” philosophy. At Diamond Braces, your career growth is our priority. We provide continuous opportunities to learn, advance, and take on new challenges. As part of our team, you’ll have a clear path to success, with the support and resources you need to reach your professional goals while making a meaningful impact on our clients’ lives. Regional Operations Manager Diamond Braces is seeking an accomplished and strategic Regional Operations Manager to lead operations across multiple dental practice locations. In this pivotal role, you will strengthen organizational systems, elevate performance standards, and foster a culture of excellence. By aligning operational, financial, and clinical outcomes, you will ensure sustainable growth while enhancing both the patient and team experience across the region. Essential Functions: • Multi-Site Leadership: Oversee operations for multiple dental practice locations, ensuring efficiency, compliance, and exceptional patient care., • Coaching & Training: Travel regularly between offices to mentor Office Managers and teams, delivering hands-on coaching in scheduling, patient flow, financials, compliance, and leadership., • Performance Management: Develop, monitor, and report on key performance indicators (KPIs) across locations; identify trends and create actionable improvement plans., • Standard Operating Procedures (SOPs): Create, implement, and maintain SOPs that drive consistency and excellence across all offices., • Training & Documentation: Develop training manuals, educational materials, and other resources to support onboarding, professional development, and continuous learning for staff., • Workflow Optimization: Review, update, and create efficient workflows to improve operational effectiveness, patient experience, and team productivity., • Team Development: Standardize procedures, reinforce best practices, and foster a culture of collaboration, accountability, and continuous growth., • Operational Excellence: Conduct workflow observations, assess sales techniques and patient interactions, and deliver customized action plans to strengthen both patient and team experience., • Financial Oversight: Review and analyze P&L statements to drive growth, efficiency, and profitability while maintaining a high standard of care., • Collaboration: Partner with clinical and business leadership to execute initiatives that enhance patient satisfaction, operational outcomes, and employee engagement. Qualifications: • Minimum 5 years’ experience in Dental Service Organizations (DSOs) with multi-site leadership experience required., • Bachelor’s degree in business, healthcare administration, or related field preferred., • Proven success in coaching, mentoring, and training managers or teams., • Strong understanding of dental office operations, including financial management and compliance., • Skilled in creating SOPs, workflows, and training programs., • Ability to analyze KPIs and P&L statements and develop improvement strategies., • Excellent leadership, communication, and interpersonal skills., • Highly organized with the ability to travel frequently across regional offices. Benefits: • Highly competitive compensation., • Health, dental, and vision insurance., • 401(k) retirement plan with company match., • Paid time off and holidays., • Performance-based bonus opportunities., • Discounted orthodontic care for you and your family., • A fun, inclusive, and supportive culture where your career can thrive. Job Type: Full-time Compensation: Salary range starting at $130,000; final offer will be determined by experience and qualifications. Job Location: In-person; local travel between offices required. Work Hours: Monday-Thursday (8:30 am - 6 pm or 9:30 am - 7 pm), Friday (8:30 am - 5 pm), Saturday (8:30 am - 4 pm)

Job Description Overview Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants. Responsibilities Summary Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. Primary Duties and Responsibilities • Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations., • Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records., • Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements., • Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program., • Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant., • Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants., • Coordinates and facilitates translation services for ISAP participants, including emergency translation services., • Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required., • Supervises ISAP participants while in Company offices., • Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services., • Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations., • Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations., • Reports on program violations in a timely manner using established reporting parameters., • Conducts home visits to verify participants’ places of residence in compliance with contractual obligations., • Performs emergency counseling for ISAP participants as needed., • Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer., • Performs other duties as assigned. Qualifications Minimum Requirements • Bachelor’s Degree required. Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred., • At least two years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred., • Bilingual Spanish required., • Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits., • US citizenship required., • Ability to receive client’s approval to work on contract required., • Must live in the US 3 of the last 5 years (military and study abroad included)., • Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports., • Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies. Ability to defuse hostile or unstable situations., • Ability to deal tactfully with the public., • Attention to detail., • Problem solving ability., • Ability to deal with multicultural contacts with sensitivity., • Basic knowledge of immigration laws, regulations and procedures., • Basic computer skills., • Ability to interpret electronic monitoring messages and daily summary reports., • Good typing skills to develop and maintain case records by performing data entry., • Typical office environment., • Some local travel is required., • Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine., • Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants., • Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry., • Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.