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Lucera Financial Infrastructures is a leading financial technology firm and wholly owned subsidiary of Cantor Fitzgerald and BGC Group. Lucera provides ultra-low latency connectivity, execution infrastructure, and enterprise-grade software solutions — most notably the LumeFX platform — to institutional participants across global foreign exchange and fixed income markets. Our technology is trusted by banks, hedge funds, asset managers, and broker-dealers who require carrier-grade performance and deep integration with their trading workflows. Position Summary The Technical Account Manager (TAM) is a critical client-facing role responsible for bridging the gap between Lucera's engineering capabilities and the operational needs of our clients. The TAM serves as the primary technical liaison for an assigned portfolio of institutional clients on the LumeFX platform, ensuring that product deployments are seamless, configurations are optimised, and escalations are resolved efficiently. This role demands both deep technical fluency and strong commercial awareness, operating at the intersection of product delivery, client success, and business development support. Key Responsibilities • Client Ownership & Technical Liaison — Serve as the primary point of technical and business workflow escalation for the LumeFX Support Team. Take full ownership of product deliveries to clients, ensuring that implementations are executed to the highest standard and within agreed timelines., • Cross-Functional Collaboration — Work in close partnership with the LumeFX Support Team to manage support projects and provide coverage as required. Collaborate with the Engineering team to ensure that products are developed, tested, and released in a controlled and client-ready manner., • Deployment Readiness & Change Management — Ensure that the Support Team is fully informed of all product usage changes and configuration updates prior to deployment. Maintain rigorous change communication practices to minimise client disruption and maximise adoption success., • Client Knowledge & Configuration Optimisation — Develop and maintain a detailed understanding of how each client utilises the LumeFX system. Proactively optimise product configuration and delivery strategies to align with each client's specific operational requirements and business objectives., • Responsiveness & Technical Advisory — Respond to technical and product-related client inquiries in a timely and professional manner. Provide informed guidance on platform capabilities, best practices, and integration approaches., • Client Education & Enablement — Develop and deliver training programmes to inform clients about LumeFX products, new features, and optimal usage patterns. Produce clear documentation and knowledge resources to support client self-sufficiency., • Voice of the Customer — Systematically document client requirements and capture product feedback to inform the engineering roadmap. Communicate client insights clearly to internal stakeholders, ensuring that product development remains client-centric., • Sales & Commercial Support — Partner with the Sales team to ensure coordinated, client-centric coverage across the full account lifecycle — from onboarding and expansion to renewal and retention. Candidate Profile • Solid understanding of FX or fixed income electronic trading workflows, execution venues, and market microstructure., • Demonstrable ability to manage complex technical escalations and coordinate cross-functional internal teams under time pressure., • Strong verbal and written communication skills; comfortable presenting technical concepts to both technical and non-technical stakeholders., • Experience with API integrations, FIX protocol, or low-latency connectivity solutions is highly advantageous., • Commercially minded with the ability to identify upsell and expansion opportunities within an existing client portfolio., • Highly organised, with the capacity to manage multiple client relationships and projects simultaneously.

About Agero: Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit _. Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. Role Description and Mission: The Senior Product Manager, Workday Financials is the business partner and technical owner of the enterprise Procure-to-Pay (P2P) ecosystem. Serving as the critical bridge between Finance teams (Procurement, Accounts Payable, Reimbursements) and the technology stack, this individual is responsible for the strategic roadmap, configuration, and systemic optimization of Workday Financials. Moving beyond feature execution, the Senior Product Manager, Workday Financials implements scalable, compliant, and highly automated financial workflows from Requisition to Payment, ensuring the organization achieves its goals for touchless processing and maintains robust internal controls. Key Outcomes: • Ecosystem Strategy & Roadmap: Own and evolve the end-to-end product vision for the entire Procure-to-Pay lifecycle. Translate complex business needs from Finance leadership into a prioritized, strategic roadmap, balancing immediate operational fixes with enterprise initiatives (e.g., touchless invoice processing, advanced claims payment rules)., • Workday Financials Architecture & Optimization: Serve as the functional Subject Matter Expert (SME) for Workday Procurement and Supplier Accounts. Lead the configuration, testing, and deployment of Workday updates and semi-annual releases, ensuring seamless business continuity and the adoption of new system capabilities., • Process Engineering: Architect and implement intuitive workflows within Workday that minimize end-user friction while maintaining strict financial controls. Analyze current workflows to identify systemic bottlenecks, significantly reducing cycle times for approvals and payments., • Training & Communication: Provide training, demos, and product updates to internal stakeholders. Clearly communicate product changes, new features, and operational benefits to relevant teams., • Financial Systems & Performance Monitoring: Monitor product performance post-launch to ensure its alignment with business outcomes. Define key metrics for success and establish a feedback loop to drive product iterations., • Automation & Innovation Leadership: Drive automation initiatives across the financial stack, including the deployment of Automated Payment Rules, supplier punch-outs, and integrations with Optical Character Recognition (OCR) tools. Troubleshoot and resolve complex, system-level process breaks., • Stakeholder Integration: Partner with Sourcing, Accounts Payable, and Expense Audit leadership to define advanced requirements for supplier payment flows and spend analysis., • Technical Orchestration: Collaborate with IT, Data Science, and Engineering squads to design and oversee complex integrations between Workday and third-party enterprise tools (e.g., data mediation platforms, fraud detection rules, and banking file transmissions). Skills, Education and Experience: EDUCATION: Bachelor’s degree in Business, Finance, Computer Science, or a related field, or equivalent experience required. EXPERIENCE: 8-10 years of total professional experience in Product Management, Business Systems Analysis, or Financial Operations. Minimum of 2 years of direct, hands-on configuration and optimization experience within a Workday Financials environment, specifically utilizing the Procurement, Supplier Accounts, or Expenses modules. Deep understanding of the full Procure-to-Pay lifecycle, vendor master data management, payment flows, and three-way matching/reconciliation. Experience with OCR tools (e.g., Kofax, ScanOne) or advanced procurement marketplaces is preferred. Proven experience working in an Agile/Scrum environment, managing backlogs utilizing tools such as Jira. ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES): • FinOps Ecosystem Vision: Demonstrates an understanding of the full product lifecycle within financial systems; capable of architecting a P2P vision that aligns with long-term corporate financial strategy., • Advanced Problem Solving & System Troubleshooting: Exhibits a proactive, analytical approach to identifying and resolving system inefficiencies before they escalate into critical business interruptions., • Strategic Prioritization (Ruthless Focus): Highly priority-minded; demonstrates the ability to cut through noise, identify the highest-impact systemic issues, and execute on them without distraction., • Technical Translation & Communication: Possesses the unique ability to translate and explain complex Workday configurations and technical limitations to non-technical finance executives and stakeholders. ., • Data-Driven Product Optimization: Leverages an analytical mindset to justify product investments ; utilizes concrete data (e.g., "time to approve," "touchless processing rates") to measure product success and iterate., • Passionate Innovation: Exhibits a strong drive to innovate within the Finance space; passionate about leveraging technology (automation, OCR) to make a tangible difference in operational efficiency., • Change Management: Ability to lead and manage change within the organization. Effectively communicate and implement product updates and system changes to ensure smooth transitions across teams.Autonomy and Initiative: Self-driven with the ability to work independently and make decisions with minimal supervision. Demonstrates strong initiative and the ability to solve problems autonomously.Customer-Centric Mindset: A focus on internal stakeholders as customers, with the ability to translate their needs and pain points into actionable solutions. Understands the user experience and ensures financial systems align with business goals and customer expectations. WORKING RELATIONSHIPS: This position partners directly with the Director of Claims Payments & Reimbursements, Accounting Leadership, and cross-functional teams including Engineering Squads and Data Science & Analytics to align financial workflows with technical execution. ADDITIONAL REQUIREMENTS: Ideal candidate is based in Massachusetts or New Hampshire and has the ability to come into our Medford, MA headquarters occasionally. Remote candidates should be flexible to travel to our Medford, MA headquarters 5% of total time, depending on project needs. Evening or weekend hours may be required to meet project deadlines or system updates. Hiring In: United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New York State, New Mexico, North Carolina, Tennessee, Virginia The anticipated closing date to submit applications for this role is March 31st. Join our _ to track your application status and receive instant alerts for future openings. The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees. National Pay Range$110,000—$140,000 USD The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees. Medford$110,000—$140,000 USD Life at Agero: At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive. Benefits Built for Well-being: Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: • Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families., • Financial Security: 401(k) plan with company match and tuition assistance to support your future goals., • Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually., • For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually., • Family Support: Parental planning benefits to assist associates through life’s milestones., • Bonus/Incentive Programs Join Agero and experience a workplace that invests in your success both personally and professionally. *Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future. *It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Starburst is the data platform for analytics, applications, and AI, unifying data across clouds and on-premises to accelerate AI innovation. Organizations—from startups to Fortune 500 enterprises in 60+ countries—rely on Starburst for fast data access, seamless collaboration, and enterprise-grade governance on an open hybrid data lakehouse. Wherever data lives, Starburst unlocks its full potential, powering data and AI from development to deployment. By future-proofing data architecture, Starburst helps businesses fuel innovation with AI. About the role Starburst is looking for an experienced Data Engineer to build and enhance internal usage, telemetry, and product data analytics for both Starburst Enterprise and Starburst Galaxy. This role focuses on using our own software to better understand our customers and how they use our products. In addition, since data engineers are one of our key target personas, you will be able to provide valuable feedback to our teams as you use the products, in terms of performance, user experience, and integration with the larger data engineering ecosystem. You’ll work closely with our dynamic, talented, global engineers while emphasizing quality and speed to insights. As a Staff Data Engineer at Starburst you will: • Build and manage a high quality data lake to support various aspects of Startburst’s business, including product management, finance, customer support, and engineering., • Find innovative ways to use Trino and Starburst to solve data management challenges, • Collaborate with technical leads, product managers and data analysts to build robust data products and analytics, • Leverage AI to democratize access to datasets for users throughout Starburst., • Enable dataset preparation and model evaluation for Starbursts’ AI projects, • Define and adapt data engineering processes and best practices to focus on execution and getting reliable answers to important business questions, • Work closely with leaders from other teams and departments to iterate on both data architecture and design of data solutions, focusing on high-quality results accessible at several levels, • Envision innovative approaches to data management and work with Starburst’s product teams to bring those innovations to market. Some of the things we look for: • At least 7 years of data engineering experience, and a clear passion for data and analytics, • Enthusiasm for working both independently and collaboratively with strong, diverse, high-performing teams to get value and insights from data, • Experience building and optimizing data pipelines using Trino, Spark, dbt, and related frameworks., • Experience managing data infrastructure in public clouds., • Experience using and managing orchestration frameworks such as Apache Airflow or Dagster., • Knowledge of RAG and other design patterns for AI applications, • Fluency in SQL, • Experience building API integrations for extracting data from third party sources., • Excellent coding ability in Java, Python or Scala., • Knowledge of data modelling techniques which are appropriate for modern data lakes, • Experience with a variety of AWS services such as EMR, EC2, S3, and IAM. Multi-cloud experience (GCP/Azure) is also nice to have., • Able to use Configuration-as-Code and Infrastructure-as-Code tools such as Pulumi, Terraform, and/or Ansible., • Demonstrable experience in delivering value and hitting deadlines consistently, • Has disciplined software engineering practices, including high code quality, extensive automated testing, and rigorous code review, • Highly proficient in both written and verbal communication, coupled with strong organizational abilities Where could this role be based? Remote, US Starburst is dedicated to maintaining fair and equitable compensation practices. The salary range provided for this role reflects the minimum and maximum targets for candidates across all U.S. locations and could be inclusive of variable compensation, such as commission or bonus. All employees receive equity packages (ISOs) and have access to a comprehensive benefits offering. Actual compensation packages are determined based on relevant skills, experience, education and training, and specific work location. For more information, connect with the recruiting team or Hiring Manager during the process as they can provide more detailed information about the salary range. Pay Range $227,850 - $278,250 USD All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we’re empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry – and the future. Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more. We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically. Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-Remote #BI-Remote

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. We’re looking for a Director, Product Management – Identity to lead the strategy and execution of the systems that identity integration, platform, and access management. This leader will own the identity infrastructure & platform that enables secure agentic operation, developer workflows, and machine-to-machine access across complex enterprise environments. You will define how 1Password enables the governance of identities (human, NHI, agents) at the enterprise scale. This includes integrations, scaling provisioning and policy enforcement, authentication/authorization architectures, and clear auditability through the full lifecycle. This role sits at the intersection of Identity, Platform, Security, and Enterprise Deployment and directly influences retention, expansion, and long-term platform durability. This is a remote opportunity within Canada and the US. What we're looking for: 10+ years in Product Management or related field with increasing scope and leadership. 3+ years leading PM teams in enterprise B2B SaaS. Deep experience building or owning identity, authentication, or directory-integrated ystems. Proven track record partnering with engineering on platform-level architecture decisions. Experience supporting enterprise deployments involving complex IdP configurations. Experience with SAML, OIDC, OAuth Bonus points for: Identity & Access Management (IAM), Zero Trust, or security platforms. Experience with: SCIM provisioning Directory services and group sync Conditional access frameworks Verifiable credentials and/or other non federated identity frameworks Familiarity with enterprise architecture decision-making processes. Experience operating in security-conscious or regulated markets. Leadership & Competencies: Systems thinker who understands how identity architecture impacts activation, retention, and expansion. Comfortable discussing authentication protocols and platform trade-offs with engineers. Data-driven approach to onboarding and identity health metrics. Exceptional cross-functional influencer who can align Platform, Product, and GTM. Ability to translate complex identity infrastructure into intuitive admin experiences. Executive-level communication skills and strong product intuition. Success in this role looks like: Reduced friction in enterprise IdP integrations. Measurable increase in successful SCIM and SSO deployments within 30–60 days. Improved reliability and observability of identity infrastructure. Faster enterprise rollouts driven by scalable platform architecture. Clear activation KPIs tied to identity integration milestones. Strong alignment between platform investments and enterprise growth. What you can expect: Define the long-term strategy for 1Password’s identity motion for humans, agents, and machines. Own capabilities across: SAML / OIDC authentication flows, provisioning & deprovisioning, just-in-time provisioning, policies and role-based access control, conditional access. Ensure 1Password supports complex enterprise identity architectures including: agentic workflows, human delegation, multi-tenant organizations, multi-agent mappings, and machine workloads Improve resiliency, reliability, and observability of identity integrations. Define platform standards for authentication, authorization, and identity lifecycle management. Partner with Engineering & Design to evolve the underlying identity architecture that supports: scalable onboarding, high-volume provisioning (agent swarms), policy orchestration, and enterprise-grade reliability Drive architectural decisions that balance: Flexibility for enterprise customization, simplicity in admin configuration, and security-first design principles Influence multi-product platform integration across Password Manager and Extended Access Management capabilities. Ensure onboarding workflows are supported by durable backend systems—not just surface-level UX improvements. Own the product strategy for: Admin controls and governance frameworks, Role-based access controls (RBAC), Delegated administration, Audit logs and compliance reporting, Ensure enterprise customers can confidently operationalize security policies at scale. Support highly regulated industries with identity and access architecture that meets compliance expectations. Work closely with: Platform Engineering (identity infrastructure, authentication services), Security Architecture, Customer Success & Solutions Engineering, Sales Engineering (complex enterprise deployments), and Design (admin and security experiences) Influence multi-year roadmap planning for identity and authentication capabilities. Drive alignment across teams on architectural trade-offs and prioritization. Build a high-performing team of Product Managers responsible for our identity infrastructure, including integrations, scaling provisioning and policy enforcement, authentication/authorization architectures, and auditability. USA-based roles only: The annual base salary for this role is between $236,000 USD and $320,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $215,000 CAD and $291,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, _. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing . For additional information see our _.

Welcome to — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Location & Flexibility Our Zendesk Customer Success Manager will be an integral part of our CX Platforms Team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S. TELUS Digital is seeking an exceptional Zendesk Customer Success Consultant (AI & Support Ops) to help clients accelerate value from their Zendesk and Zendesk for Contact Center solutions. This role requires deep Zendesk expertise, a customer-centric consulting approach, and the ability to deliver hands-on configuration and practical solutions in a fast-paced, agile environment. This is primarily a managed services and post-go-live optimization role, with the opportunity to lead AI expert advisory engagements as part of our services. As part of our customer success, managed services, and support operations consulting team, you will partner with client stakeholders and TELUS Digital delivery teams to optimize Zendesk solutions after go-live. You will lead post-go-live support and optimization by triaging issues, identifying root causes, implementing configuration enhancements, and advising on best practices to improve efficiency, agent experience, and resolution outcomes. You will also enable teams through documentation, training, and change adoption. A core focus of this role is AI adoption and optimization to increase automated and assisted resolution. You will accelerate customers’ time to value by driving adoption and operational excellence for Zendesk AI, from initial deployment through scale, leveraging capabilities such as Copilot, automation, bots, and QA features to increase productivity, improve resolution rates, and enhance self-service and reporting. This role also supports TELUS Digital’s AI advisory offerings, providing phased guidance and ongoing optimization for Zendesk AI Agents and/or Zendesk Copilot. This role is ideal for someone passionate about improving customer experiences and energized by continuous optimization of Zendesk and AI-enabled support operations. Managed Services Delivery & Customer Success Deliver billable managed services for Zendesk and Zendesk Contact Center, focused on platform health, adoption, and measurable outcomes Manage a portfolio backlog of optimization, maintenance, and enhancement requests, including intake, scoping, prioritization, and progress updates Respond to reactive requests while providing proactive recommendations to improve performance and adoption Coordinate escalations and high-impact issues, communicating clearly and driving resolution to maintain customer confidence Support Operations Advisory & Optimization Lead discovery and needs assessments to understand support goals, pain points, and constraints Advise clients on best practices across ticket lifecycle, SLAs, routing, escalation, and agent workflows Translate operational recommendations into practical platform changes and process improvements Zendesk Administration & Configuration Configure and optimize Zendesk capabilities across Support, Guide, Messaging, and voice or contact center workflows Build and maintain workflows using Zendesk configuration tools such as triggers, automations, views, macros, and forms Manage configuration changes with testing, validation, and clear documentation AI Adoption & Resolution Acceleration Drive adoption and optimization of Zendesk AI capabilities, including Copilot, AI Agents, automation, and QA features Improve assisted resolution through AI-supported summaries, suggested replies, and agent guidance Improve automated resolution through effective bot experiences, containment, and handoff to agents Monitor AI performance and quality, then tune workflows and knowledge sources to improve results over time AI Expert Advisory Engagements Deliver billable AI expert advisory engagements that help clients define use cases, success metrics, and an AI adoption roadmap Provide phased guidance across AI rollout, expansion, and ongoing optimization to improve automated and assisted resolution Produce clear recommendations and action plans, and track progress against agreed outcomes Reporting, Analytics & Support Insights Build and maintain dashboards and reporting to track volume, backlog, resolution performance, and key support KPIs Analyze ticket and CSAT data to identify trends, root causes, and improvement opportunities Provide clear recommendations and stakeholder updates based on data and observed outcomes Enablement, Documentation & Change Adoption Deliver training and workshops for admins, leaders, and agents to support adoption of new workflows and AI features Create and maintain practical documentation including runbooks, playbooks, and configuration notes Improve self-service and knowledge by assessing Help Center performance and recommending content updates Integrations & Technical Troubleshooting (Partner with Engineering) Troubleshoot issues across configuration, routing, APIs, and webhooks, and coordinate escalation to engineering when needed Support integration discovery and requirements, and assist with testing and validation Document incidents, root cause findings, and remediation steps to prevent repeat issues Bachelor’s degree in Business, Computer Science, Engineering, or equivalent practical experience 3+ years in customer success, managed services, CRM/contact center consulting, or support operations roles with hands-on Zendesk responsibility Zendesk Expertise: Proven experience configuring and optimizing the Zendesk Suite (workflows, routing, roles/permissions, Guide/knowledge, and reporting); experience with Zendesk Contact Center is an asset AI and Automation: Experience driving adoption and optimization of Zendesk AI capabilities such as Copilot, AI Agents, and QA features, with a focus on improving assisted and automated resolution Support Operations Knowledge: Strong understanding of support processes and metrics, including ticket lifecycle, SLAs, knowledge management, and omnichannel operations Technical Aptitude: Comfortable troubleshooting configuration and integration issues, reading API logs, and working with JSON (basic HTML/CSS/JavaScript and XML are a plus) Consulting and Delivery Skills: Ability to lead discovery, translate business problems into practical recommendations, scope and estimate work, and manage a prioritized backlog across customers Communication and Client Management: Strong stakeholder management and written communication skills; able to build trusted relationships with both technical teams and senior leaders Zendesk Certifications: Zendesk Certified Support Administrator and/or other relevant Zendesk certifications Managed Services Experience: Experience supporting a portfolio of customers, balancing competing priorities, and delivering outcomes within subscription-based or hours-based services AI Advisory Experience: Experience delivering structured AI advisory engagements, success plans, and optimization roadmaps tied to measurable outcomes Integrations (Partnered): Familiarity with REST APIs, webhooks, and middleware; able to support discovery and troubleshooting while partnering with engineering for complex builds Platform Breadth: Experience with other CRM/CCaaS platforms (e.g., Salesforce Service Cloud, Microsoft Dynamics, Genesys, Five9, Amazon Connect) Facilitation: Strong workshop and training facilitation skills for admins, agents, and leadership audiences At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our .

Job Title: Appian Developer Location: Remote, USA Clearance: Active Secret clearance Type: Full-time, W2 About VivSoft: VivSoft is a mission-driven technology company specializing in Cloud, Enterprise DevSecOps, Artificial Intelligence, and Digital Experience. We build secure, scalable, and automated solutions that support digital transformation across federal environments. Our team is made up of strategists, engineers, designers, and creators focused on delivering modern technology solutions to complex mission needs. Job Summary: We are seeking an experienced Appian Developer to provide technical leadership, solution design, and hands-on development support for complex BPM-based applications. This role focuses on designing business logic, process flows, UI screens, and database interactions within Appian while supporting the full software development lifecycle. The ideal candidate will have strong Appian development experience, solid SQL skills, Agile experience, and the ability to mentor junior developers in a fast-paced, customer-focused environment. Key Responsibilities: • Design, develop, and maintain Appian BPM solutions, including process models, business logic, UI screens, and plug-ins, • Work closely with Business Analysts to gather requirements, prototype solutions, and validate user story acceptance criteria, • Review Appian development efforts and sign off on design and implementation, • Develop SQL queries, update data models, and apply database best practices including indexing, triggers, and data structure design, • Perform unit testing, debugging, and technical problem resolution, • Coordinate with team members to ensure proper implementation of fixes, testing, and configuration management, • Manage daily work within Jira, Confluence, Bitbucket, and Bamboo, • Partner with DevOps team members to support timely and reliable releases to the customer, • Ensure applications maintain data integrity, security, and best-practice standards, • Mentor junior BPM developers and support team capability growth, • Provide technical, managerial, and administrative direction for highly complex systems and business process solutions Qualifications: • Appian software development experience, • Experience with BPM platforms such as Appian, JBoss BPMS, Activiti, Oracle BPM, IBM BPM, or Pega, • Current Appian Associate Developer or Senior Developer certification, • Experience using Appian add-on tools such as Expression Unit Tests, Deployment Automation Manager, FitNesse, SAIL UI, or Smart Services, • Experience with Appian 7.x and/or 20.x design and implementation, • Ability to translate software requirements into Appian applications and prototypes, • Strong SQL and database development skills, • Understanding of web development and design languages, • Hands-on experience with Agile software development methodologies, • Strong analytical, troubleshooting, and problem-solving skills, • Excellent written and verbal communication skills, • Strong interpersonal and customer service skills, • Ability to work independently, manage priorities, and adapt to changing environments, • Active Secret clearanceBenefits:, • Comprehensive Medical, Dental, and Vision Plans (Healthcare benefits are 100% employer-paid for employees only), • Life Insurance, • Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays), • 401K Retirement Plan with employer match, • Professional Development Training Reimbursement.

About Our Company: At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 9,000 customers and more than 29 million devices. We make patching easier, boost security, and give IT teams their time back. Our _ guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities. About the Role: At Patch My PC, we’re always thinking ahead to the future of our engineering team. While we may not have an immediate opening, we want to share the kind of role and impact we envision for our future software engineering leaders. We are seeking a Principal Software Engineer to architect and deliver scalable backend systems and customer-facing services that support our continued growth. This role demands both depth and breadth: you will spend significant time hands-on, writing code, designing systems, and solving hard technical problems across our product line, from on-premises desktop applications to cloud-hosted microservices running on AKS. But you will just as readily step into the architect role, shaping system-level decisions, defining patterns, and thinking about where the platform needs to go next. Your architectural decisions will have a direct and visible impact on the product and our customers. The balance will shift depending on the work, but expect a mix of hands-on engineering, architectural leadership, cross-team collaboration, partnership with other engineers, and working with senior leaders to mature our engineering organization. This is not a management role and not a role where you direct from the sideline. You will be in the code with the team while also helping to elevate how we think about system design, reliability, and long-term platform evolution. This is a high-impact role at a company in a period of rapid growth. Our customers range from small and medium-sized businesses to global enterprises and government organizations with strict compliance and regulatory requirements, and we are continually raising the bar on our engineering systems to keep pace with the scale and rigor our customers expect. You will work alongside experienced senior leaders who have deep backgrounds in complex distributed systems, and they are excited to find someone who brings their own learnings and experience to the table. We are not looking for someone to run a playbook from a previous organization, but someone with the judgment to understand where we are today and who is genuinely excited to figure out what comes next together. Architectural Leadership • Drive architectural direction across the product line, design and implement highly scalable microservices, well-crafted RESTful APIs, and event-driven systems spanning on-premises .NET desktop applications and Kubernetes hosted cloud services, • Improve performance, reliability, and observability across product offerings, and proactively identify architectural risks before they become incidents, • Establish system design patterns, service standards, and architectural guidelines that teams can adopt consistently Cross-Team Collaboration & Delivery • Inspire and lead teams through change by clearly communicating technical vision, trade-offs, and direction in design reviews, architecture discussions, and technical presentations, • Work across multiple engineering teams to shape technical direction through collaboration and earned trust, leading cross-functional initiatives that reduce technical debt and improve long-term maintainability, • Partner with product and engineering leadership to align technical architecture with product and feature roadmaps, • Guide features end-to-end from concept through requirements, development, security review, compliance, support readiness, and release, working with engineers to refine and deliver them Engineering Culture & Partnership • Jump in alongside engineers on complex problems, code reviews, and design discussions — take ownership in their success and growth as if it were your own, • Help teams build confidence in iterative delivery, straightforward patterns get us most of the way there, and software that is simple and well-understood is software we can change without fear, • Help shape how our teams adopt AI coding assistants and emerging technologies by designing the workflows, standards, and feedback loops that turn these tools into genuine productivity multipliers rather than sources of technical debt, • Collaborate with senior leaders and teams to evolve engineering processes, tooling, and standards in ways that fit our culture and growth stage Security & Compliance • Own security posture across the platform: drive secure design practices, threat modeling, and defense-in-depth strategies, and contribute to compliance initiatives and audit readiness as we serve customers across regulated industries and government, • 12+ years of experience designing, building, and supporting complex distributed systems and event-driven architectures, • You are a force multiplier who genuinely loves helping others succeed. Approachable, curious, and someone who measures their own success partly by the success of the people around them. We have no room for elitism, • Ambitious and driven, with the communication skills to make complex technical ideas accessible and compelling. You bring energy and clarity, not just expertise, • Thrives in a fast-paced environment with a high volume of real-time collaboration. You can stay engaged across many threads, prioritize ruthlessly, and still deliver thoughtful work, • 8+ years of professional experience building and shipping commercial software with C# and the .NET ecosystem, including ASP.NET Core microservices, dependency injection, object-oriented design patterns, and familiarity with enterprise desktop application development (WPF or similar frameworks), • Significant experience in the client and endpoint management space, including platforms such as Microsoft Configuration Manager (SCCM/MECM), Microsoft Intune, or RMM tools, • Track record of building highly scalable systems that serve large and growing customer bases without sacrificing reliability or developer velocity, • Deep experience in REST API design including versioning strategies, contract-first design, and building APIs that other teams and external consumers can adopt confidently, • Hands-on experience with MongoDB or similar NoSQL databases including data modeling and performance optimization, along with solid SQL fundamentals, • Experience with Docker, Kubernetes, Helm charts, Git, and CI/CD pipelines as part of a modern containerized development and deployment workflow, • Strong security expertise including authentication and authorization patterns, encryption, threat modeling, and secure-by-default design practices, • Values simplicity and iteration over upfront perfection, a few clean patterns get you eighty percent of the flexibility, and willingness to rework code as we learn gets you the rest. Some problems need complex approaches, but most of the time simple is good enough, • Brings deep experience and hard-won learnings but holds them lightly, growth mindset over fixed playbook. We value boldness and big thinking, grounded by experience that helps us avoid costly mistakes, • Enthusiastic about AI as a productivity tool for engineering teams, but realistic that getting there requires designing supportive systems, workflows, and guardrails that help engineers use these tools effectively while avoiding over-reliance, • Experience integrating with Microsoft Graph APIs or other enterprise endpoint management APIs, and familiarity with enterprise environments including patch management, software deployment, and device compliance, • Experience building SaaS platforms serving large enterprise or government customers, • Experience with Azure cloud services (especially AKS), AWS, or Google Cloud, • Experience with large-scale data processing pipelines or cross-platform application development, • Familiarity with additional languages and frameworks such as React, Go, JavaScript/TypeScript, C++, or PowerShell, • We are a fully remote company with a collaborative, low-ego culture, short distance between ideas and execution, and a pace that rewards strong prioritization, • We are growing rapidly. We want someone who wants to be part of that evolution, not someone who wants to impose a predetermined destination, • We value pragmatism over dogma: we lean toward iteration, but respect the tension between moving fast and building things right, • Our senior leaders have deep experience in complex distributed systems and are excited to collaborate with someone who brings their own perspective and learnings, • This is a high-impact role. We know what we are looking for is ambitious, and we are willing to be patient to find the right person. In return, you will join a team where everyone is still learning and growing, including you. We want someone who will help us raise the bar and grow alongside us, not someone who has it all figured out already Competitive Base Salary: $190,000 - $220,000 based on experience and location. Benefits: • 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%., • Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents. Other Benefits: • FSA/HSA., • Fertility benefits., • Parental leave., • Paid-time off (PTO)., • Volunteer leave., • Charitable donation matching., • Tuition reimbursement., • Gym membership reimbursement., • Internet stipend., • Pet insurance. Learn more about our benefits here: _. $190,000 - $220,000 a yearEqual Opportunity Employer:Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process. We encourage women, racial and ethnic minorities, individuals with disabilities, and veterans to apply. Work Authorization:To be eligible for consideration, candidates for fully remote positions must reside in one of the following U.S. states at the time of hire:AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: In this role the Systems Development Engineer II at Jamf is responsible for automation and development of our backend infrastructure that powers the Jamf Cloud that our customers rely on to manage Apple devices in their organizations. This includes providing the internal infrastructure that our Software Development Engineers use to build and deploy Jamf products in the Cloud. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. What you can expect to do in this role: • Develop, deploy, and maintain production environments by identifying and applying automation, tools, and techniques such as Infrastructure as Code, Configuration as Code, Serverless, and Containerization, • Ensure security best practices are identified and integrated into system designs and configuration, • Assist in evaluating, planning, configuration, and implementation of new software services, • Develop custom tools and automation through programming and scripting., • Support Software Development by maintaining and scaling our Continuous Integration and Continuous Delivery environment as needed, • Apply Data Lifecycle Management to sensitive data through backups, permissions management, and auditing, • Participate in an on-call rotation, triaging and escalating alerts, and assisting in disaster recovery as necessary for services the team is responsible for, • Member of an Agile Team providing code reviews, velocity estimation, planning input, and participating in other Agile Methodology workflows, • Work and communicate effectively with Product Owners, Development teams, and Cloud and Delivery teams, • Create and maintain technical documentation, • Performs other duties as required and completes all job functions as per departmental policies and procedures, • #LIRemote What we are looking for: • Minimum of 2 year experience in one or more of (Required):, • Continuous Integration Tools and Techniques (e.g. Jenkins, Bamboo, Github Actions), • Configuration management and deployment tools (e.g. Ansible, Chef, Puppet)., • Systems Administration or similar role focused on performance analysis, capacity planning, and forecasting., • Minimum of 2 year experience as a power user of various operating systems (e.g. Linux, Windows, Mac) (Required)., • Minimum of 2 year experience in a current programming language (e.g. Python, Golang) (Required), • Minimum of 2 year experience using Source Control Management tools (e.g. Git, Subversion) (Required)., • Experience deploying and managing workloads in Kubernetes (Required), • Experience building and maintaining cloud native services (Amazon Web Services) (Required), • Experience with infrastructure as code techniques (e.g. Terraform, CloudFormation) (Required), • Ability to document processes and maintain audit-ready systems (Required), • Minimum of 2 year experience using issue tracking software (e.g. JIRA) (Preferred)., • Experience developing enterprise grade software with understanding of the software development life cycle (Preferred)., • Experience in enterprise security and hardening best practices (Preferred)., • Experience working with monitoring and logging tools (e.g. LogicMonitor, Sumologic, ELK) (Preferred), • Experience working with structured databases (e.g. MySQL, DynamoDB) (Preferred), • Direct FedRAMP or government compliance experience (Preferred), • Experience with Jamf products or Apple ecosystem (Preferred), • Monitoring/observability — Grafana, Tempo (Preferred), • SAFe Agile experience (Preferred), • Experience working with geographically distributed teams (Preferred), • Identity & authentication protocols — OAuth 2.0, OpenID Connect, SSO (Preferred), • Hands-on experience with AI-driven coding assistants like GitHub Copilot, Cursor, others to enhance development productivity., • 4 year / Bachelor's Degree (Preferred), • A combination of relevant experience and education may be considered., • Certificates commonly held by those in the role include one or more of: LPIC-1, LPIC-2, LPIC-3, RHCE (RedHat Certified Engineer), AWS Solutions Architect Associate, AWS Certified Developer Associate, AWS Certified SysOps Associate. (Preferred) OTHER REQUIREMENTS • This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen located physically in the U.S., and therefore any employment offer will be contingent upon verification of both of these requirements. Applicants who are not U.S. citizens or who are located outside of the U.S. are strongly encouraged to apply for other positions at Jamf, which is an equal-opportunity employer. SECURITY AND PRIVACY REQUIREMENTS • Participation in ongoing security training is mandatory, • Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches, • Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf How we help you reach your best potential: • Named a 2025 Best Companies to Work For by U.S. News, • Named a 2024 Best Technology Company to Work For by U.S. News, • Named one of Forbes Most Trusted Companies in 2024, • Named a 2024 Best Companies to Work For by U.S. News, • Our developers work in agile delivery teams to produce new features, improve software components, and are the subject matter experts for our Jamf product offerings., • You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world., • We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple., • Several Jamf engineers are named in patents and with team names like CatDog, ThunderSnow and Dalek you can expect to have some fun while building cutting-edge software., • You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect., • We offer a clear career path that enables you to grow under supportive leadership and management, • Visit our Jamf Engineering blog to learn more about the innovative projects our team is working on and what we learn from each challenge we solve. A blog written by engineers, for engineers at medium.com/jamf-engineering, • 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes)., • Over 100,000 Jamf Nation users, the largest online IT community in the world. Pay Transparency At Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual's pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role. Pay Transparency Range$93,700—$199,800 USD What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day. Get social with us and follow the conversation at #OneJamf Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at _

Our client, a global market leader, is looking for an Executive Support Specialist. The Executive Support Specialist responsibilities include providing technical on-site and remote support to executive and corporate users. This position will report to the IT Infrastructure Manager Job Responsibilities: -Promptly respond to corporate technology support issues on-site and remotely -Work closely with the escalated IT Support tiers within the organization to provide technical support for executive issues, ensuring assigned calls are responded to, diagnosed, and resolved swiftly and effectively in line with operational level agreements and service level objectives -Ensure outstanding incidents and requests are regularly updated to reflect the current status -Maintain confidentially and privacy in all dealings with executives -Ensure that Operational Level and Service Level Objectives are adhered to at all times -Maintain an up-to-date level of knowledge with regards to technology, in particular security policies and company standards -Document actions, alterations, and procedures to ensure an accurate and accessible record of the current state of the system in the Service Now ticketing system -Assist other members of the Executive Support Specialist team or any other IT team when appropriate to complete tasks in the necessary timescale -Keep abreast of trends in technology and its application to understand current best practices, possible alternative solutions and to support problem-solving -Manage own time to fulfill tasks efficiently, in the correct priority, and to the required level of quality, within the context of the objectives supplied by the manager -Communicate the progress of investigations and planned solutions to executive and corporate customers, managing their level of expectation and increasing their understanding of company desktop technology -Liaise with colleagues, utilizing their expertise to solve more complex problems or pass on responsibility to the appropriate support team member -Continuously assess and communicate the possibility for improvement in support practices -The support of mobile devices including iPhone, iPad, iPod, Android, and Windows laptops and desktops -Audio, visual system setup, and support in corporate business environments -Network configuration and problem-solving in Windows, Apple, and Citrix environments (wired and wireless -Assist in the management of vendors such as Internet Service Providers, cable and satellite TV, networking, and audio/video -Provide onsite support at executives’ home offices as needed concerning network and desktop services -Maintain asset management of end-user devices (mobile, desktops, and laptops) -Any other duties as assigne Job Skills: -Minimum of 1 years experience with executive-level IT support in an enterprise corporate setting in an onsite and remote capacity -Ability to work with little or no supervision from the direct manager -Ability to work in a fast-paced, highly technical environment -Excellent verbal and written communication skills -College degree in Computer Science or related field -Experience working in a team-based collaborative work atmosphere -Willing and able to travel approximately 10-20% of the time -Must be available during the core working hours of the team and occasionally during off-hours to assist with deployments and other emergency items -The ability to deal politely and professionally with customers and/or coworkers -The ability to manage several tasks at once to meet deadlines -The ability to use a computer to communicate, create, and access information _

Staff Product Manager, AI PlatformThe Opportunity: Define the Future of Agentic AI in the Enterprise Invoca is the leading AI-native platform that enables marketing, sales, customer experience, and contact center teams to understand and act on the information within every customer interaction. By revealing intent across voice, SMS, and digital channels, Invoca helps enterprises drive better customer experiences, increase revenue, and operate with confidence at scale. We are a fast-growing company defined by a strong product culture, deep technical ambition, and a commitment to building AI systems that are reliable, transparent, and outcome-driven. Join us to build the core intelligence layer for one of the most innovative enterprise platforms in the market.Build the Foundation for Agentic AI at Scale Invoca is building a shared AI Platform that powers every AI-driven product and every agentic experience we continue to deliver. This foundational platform is the execution layer behind Voice AI, SMS Agents, Signals, Scoring, and emerging copilots. This is a rare and critical opportunity to define how agentic AI actually runs in production inside an enterprise SaaS company. You will own the execution layer—from orchestration and context to governance, evaluation, and developer experience. Your work will determine not just what Invoca’s AI can do, but how safely, consistently, and efficiently it does it at scale.The AI Platform Team The AI Platform team builds the shared systems that empower product teams across Invoca to ship AI-powered experiences with confidence. We operate at the intersection of infrastructure, applied AI, and product design, focusing on: • Agent execution and orchestration, • Context management and grounding, • Evaluation, observability, and quality control, • Governance, safety, and multi-tenant isolation, • Developer and product experiences that scale across teams Our success is measured by the leverage we create: how many teams can build on the platform, how safely they can innovate, and how quickly high-quality AI experiences reach customers.Your Role and Impact As a Staff Product Manager, AI Platform, you will own the product vision and roadmap for Invoca’s agentic AI platform—the foundational layer that runs, governs, and evolves AI agents across channels and products. This role requires deep technical judgment and a strong systems mindset. You will focus on the architectural and experience boundaries of the platform, not just a single AI feature or agent. You will operate as a senior individual contributor reporting to the VP of Product, with broad influence across engineering, data, security, and product teams. Success requires strong systems thinking, platform judgment, and the ability to balance cutting-edge innovation with enterprise-grade trust.What You'll Be Doing (Key Responsibilities) • Drive Strategy: Own the end-to-end product strategy and roadmap for Invoca’s AI Platform, aligning technical foundations with company-level AI principles around reliability, safety, and measurable outcomes., • Define Execution: Establish how AI agents execute in production, including orchestration patterns, tool invocation semantics, context handling, and behavior across asynchronous and real-time environments., • Architect Contracts: Establish clear, durable platform contracts—APIs, configuration schemas, versioned artifacts—that make agent behavior portable, governable, and scalable across products and channels., • Partner for Scale: Collaborate deeply with AI engineering and data teams to translate agentic patterns into reliable systems, making principled tradeoffs across reasoning quality, latency, cost, and operational complexity., • Enable Adoption: Drive standardization through paved roads, golden paths, SDKs, and shared components that reduce bespoke implementations and accelerate internal adoption., • Enforce Quality: Define and enforce platform-level quality, safety, and governance mechanisms, including evaluation workflows, promotion gates, observability, Role-Based Access Control (RBAC), and auditability., • Shape Experience: Shape the developer and product experience for building, testing, debugging, and operating AI agents, ensuring the platform is intuitive, debuggable, and trusted by internal teams., • Guide Evolution: Guide the evolution from an internal platform to a product-grade system, informing customer-facing configuration and studio experiences without compromising guardrails, privacy, or reliability., • Make Build/Buy Decisions: Evaluate build vs. buy decisions for foundational AI infrastructure and guide vendor integrations behind stable, well-defined platform contracts., • Measure Success: Define success metrics for the AI Platform and continuously measure impact through adoption, reuse, quality, performance, and cost efficiency., • Stay Current: Stay current on advancements in agentic AI, orchestration frameworks, and evaluation best practices, translating signal into pragmatic product decisions rather than chasing hype. What You'll Bring (Core Qualifications) • Experience: 8+ years of product management experience, with meaningful time spent building platforms, infrastructure, or developer-facing products used by other teams., • Technical Foundation: Background in engineering, computer science, or equivalent hands-on experience building and operating complex software systems., • System Knowledge: Strong systems-level understanding of AI-powered and distributed systems, including LLM-based agents, multi-step workflows, retrieval, and tool calling—sufficient to reason about execution models and failure modes without writing production code., • Contract Definition: Demonstrated experience defining and scaling platform contracts, including APIs, configuration models, versioning strategies, and lifecycle management., • Governance & Standards: Proven ability to introduce standards, governance, and quality controls in ways that accelerate product velocity rather than constrain it., • Quality Focus: Deep appreciation for evaluation, observability, and regression testing as first-class requirements for AI systems., • Enterprise Awareness: Experience operating in enterprise, multi-tenant environments where privacy, security, compliance, and auditability are core design constraints., • Developer Empathy: Strong instincts for developer experience, including the use of golden paths, tooling, and defaults to drive adoption and reduce fragmentation., • Tradeoff Mastery: Track record of making hard tradeoffs across latency, cost, quality, and reliability in complex, distributed systems., • Influence: Exceptional communication and influence skills, with the ability to align engineering, data science, product, and Go-To-Market (GTM) stakeholders around shared platform goals. Desirable, But Not Required • Experience with agentic AI frameworks (e.g., LangChain, LangGraph, ReAct-style systems) or standardized tool invocation models (e.g., MCP)., • Familiarity with real-time systems such as voice, streaming, or low-latency inference., • Background in enterprise SaaS or compliance-heavy domains. Location & Inclusion • Location: This role is remote and open to candidates located in the United States and Canada only. While visa sponsorship is not available, transfers will be considered., • Diversity, Equity & Inclusion: Invoca is committed to building an inclusive culture that values diverse perspectives and experiences. We are proud to be an equal opportunity employer and do not discriminate based on race, color, ancestry, religion, gender identity, sexual orientation, age, or disability. At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include: Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations. • Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed., • Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family., • Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included., • Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%., • Stock Options – All employees are invited to share in Invoca’s success through stock options., • Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program., • Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members., • Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs., • InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service., • Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more., • Position Base Range - Salary Range $140,000-$200,000 / plus bonus potential We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are looking for a hands-on Lead CloudOps Engineer to oversee the reliability, scalability, automation, and day-to-day operations of our GCP-based cloud platform. You will drive infrastructure automation, improve developer workflows, enhance observability, and ensure secure, stable platform operations. While GCP is the primary environment, the role includes operational responsibility for an existing AWS enterprise environment, requiring the ability to troubleshoot issues, maintain existing systems, and support partner teams without owning major AWS architectural redesigns. This position is ideal for someone who thrives in cloud-native environments, enjoys automation, and balances engineering rigor with operational excellence. This is a founding member of the CloudOps team in the US and has a potential to grow into future leadership and management positions. • Lead day-to-day monitoring and management of GCP infrastructure, focusing on reliability, uptime, security, performance, and compliance, • Manage GKE clusters, including cluster lifecycle, node pools, workload deployment, and operational best practices., • Implement and maintain GCP networking: VPCs, firewall rules, service networking, and private connectivity., • Support data and application teams using GCP services such as BigQuery, Cloud SQL, Pub/Sub, Cloud Storage, Cloud Run., • Own and maintain Terraform configurations for GCP and AWS using reusable modules, remote state, policy checks, and automation pipelines., • Automate environment provisioning, scaling, and configuration with CI/CD tools such as Cloud Build, GitHub Actions, ArgoCD, or Jenkins., • Build tooling and workflows that improve developer productivity (automated builds, deployments, secrets management, ephemeral environments)., • Build and enhance observability stacks using Cloud Monitoring, Prometheus/Grafana, ELK/Elastic, or OpenTelemetry., • Lead incident response, troubleshooting, RCA generation, and post-incident improvement efforts., • Define and manage SLOs, error budgets, and operational runbooks., • Ensure secure configurations across cloud services, Kubernetes workloads, secrets storage, and network boundaries., • Implement guardrails and compliance automation using IAM best practices, GCP Organization Policies, and Terraform checks., • Work with security and compliance teams to meet HIPAA, HITRUST, SOC 2, or internal audit requirements., • Maintain stability of a pre-existing AWS environment by performing tasks such as:, • Reviewing IAM roles and security posture, • Supporting workloads on EC2, ECS, EKS, RDS, S3, • Troubleshooting infrastructure or networking issues, • Managing configurations, upgrades, and patching, • Assist teams that rely on AWS-hosted systems and ensure smooth integration with GCP-centric operations., • Make small-to-medium improvements or automation updates for AWS infrastructure using Terraform or CI/CD workflows., • Mentor DevOps, CloudOps, and Platform Engineers through pair programming, reviews, and best-practice sharing., • Partner with development, data, and security teams to build highly reliable, cloud-native applications and pipelines., • Establish operational standards, documentation, and playbooks for cloud operations., • 8+ years of DevOps, CloudOps, or platform engineering experience., • Deep hands-on experience with GCP, including:, • GKE, workload identity, cluster networking, • VPC design, firewalls, load balancers, • BigQuery, Pub/Sub, Cloud SQL, Cloud Storage, • Cloud Run, Cloud Functions, • IAM, KMS, Secret Manager, • Strong expertise with Terraform, including modules, workspaces, and governance patterns., • Strong CI/CD experience with Git-based workflows and pipeline automation., • Solid understanding of Linux, networking basics, containerization, and distributed systems., • Experience supporting production workloads in a regulated environment (HIPAA, HITRUST, SOC 2 or similar)., • Practical experience supporting AWS operations (not architecture-heavy), including:, • EC2, EKS, and ALB/NLB, • S3, RDS, CloudWatch, • IAM troubleshooting, • Network troubleshooting (VPC, Security Groups, Route 53), • Comfortable maintaining and improving existing AWS infrastructure., • Experience with GitOps tools (ArgoCD, Flux)., • Familiarity with service mesh (Istio, Anthos) or advanced networking., • Experience with policy-as-code (OPA/Gatekeeper or Sentinel)., • Background with FinOps/cost optimization., • Experience building internal developer platforms or platform engineering teams., • Must be a US Citizen, Green Card holder, or currently in the US have valid H1B visa Why Join Us? Joining C the Signs is not just about building AI; it’s about shaping the future of healthcare. If you are a technical leader with an unshakable belief in the power of AI to save lives and the ability to make it happen at scale, this is your opportunity to create a tangible, global impact. Benefits: • Competitive salary and benefits package., • Flexible working arrangements (remote or hybrid options available)., • The opportunity to work on life-changing AI technology that directly impacts patient outcomes., • Join a team that combines cutting-edge innovation with a mission to save lives and improve health equity., • Continuous learning opportunities with access to the latest tools and advancements in AI and healthcare.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Team: The Telecom and Media Outbound Product Management team is responsible for all outbound GTM and commercial aspects of the ServiceNow Telecom and Media portfolio. We collaborate closely with multiple cross-functional teams (e.g., marketing, sales, solution consulting, pricing strategy, and operations, customer outcomes, product success, training, and certification, etc.). The Role: ServiceNow is looking for a Senior Staff Outbound Product Manager to lead customer adoption initiatives for our Teleco and Media offerings. This role focuses on empowering customers to build transformative solutions on the ServiceNow AI Platform, while ensuring their voices directly influence our product roadmap and strategy. You’ll collaborate with customers and internal teams to drive adoption, align solutions with business priorities, and gather insights that shape the future of our products. This is a strategic, hands-on role with significant visibility and impact across the organization. You’ll have the opportunity to shape the next wave of enterprise AI, working with passionate teams and forward-thinking customers. Help us drive meaningful innovation while ensuring ServiceNow continues to be a leader in AI-powered workflow transformation. What You'll Do: • Develop a deep understanding of our Telecom and Media customers, their use cases, challenges, and goals., • Guide and support the adoption of our Telecom and Media products across high-impact accounts., • Serve as a primary advocate for the Voice of the Customer (VoC) within product, engineering, and leadership teams., • Lead early access programs to gather feedback and validate new product capabilities., • Create technical enablement and adoption content that highlights product value., • Conduct onboarding and enablement sessions to scale adoption across customers and partners., • Manage community engagement and create content that drives interest and success., • Collaborate with analysts, partners, and thought leaders to share ServiceNow’s vision., • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry., • 10+ years of total experience, including 5+ years in customer-facing roles (e.g., product management, technical consulting, presales, or business development)., • 10+ years of experience in the telecommunication industry., • Willingness to become an expert in our products including hands-on demonstrations and configuration, • Experience launching and scaling adoption of emerging technologies in enterprise environments., • Strong sense of accountability, with the ability to influence, lead, and execute effectively., • Action-oriented mindset and motivation to deliver impactful outcomes., • Proven ability to collaborate across diverse, cross-functional teams., • Customer-centric approach with strong problem-solving skills., • Excellent written and verbal communication, including the ability to convey technical concepts to varied audiences. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. _. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact _for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Rockstar is recruiting for a dynamic SaaS company seeking to scale intelligently through systems, data, and AI. Our client is a fast-growing organization that values strategic architecture and hands-on execution to enable reliable decision-making and drive transformative growth. We are seeking a hands-on, strategic leader to own and evolve the business systems, data architecture, and AI transformation roadmap. This role operates at the intersection of systems, data, and execution—responsible for building the foundation that enables scalable growth, reliable decision-making, and AI-driven capabilities across the organization. The candidate will lead cross-functional technical initiatives across Finance, GTM, Product, and Operations, combining hands-on execution with clear stakeholder alignment and delivery discipline. This is a player-coach role that combines program leadership, systems architecture, and hands-on execution in a fast-growing SaaS environment. Key Responsibilities AI Transformation Leadership • Own and drive the AI transformation roadmap, advancing maturity from early-stage (Level 0–1) to scalable adoption (target: Level 3), • Identify and prioritize high-impact AI use cases across Finance, GTM, and Product in partnership with functional leaders, • Lead execution of AI initiatives, including workflow automation and agentic AI capabilities, • Ensure foundational systems and data structures are designed to support scalable AI adoption Enterprise Systems & Data Architecture • Own the architecture and evolution of the business systems ecosystem across all functions, • Define how core systems (e.g., HubSpot, NetSuite, Snowflake, and others) integrate, interact, and scale, • Establish and maintain a unified data model and clear system-of-record definitions across the organization, • Evaluate and guide selection of tools, platforms, and data infrastructure (e.g., warehouse, ETL, BI), • Design data flows and system interoperability to enable reporting, automation, and AI use cases, • Act as the primary steward of business data integrity, consistency, and accessibility Business Systems Ownership (Hands-On) • Own administration and optimization of key business systems, with a willingness to be hands-on where needed (e.g., configuration, field creation, workflow updates), • Partner with RevOps, Finance, and other stakeholders to ensure systems support evolving business needs, • Provide architectural guidance for CRM (HubSpot) and ERP (NetSuite), while collaborating with functional owners on day-to-day usage, • Ensure systems are scalable, well-structured, and aligned with downstream reporting and analytics requirements Data, BI & Decision Enablement • Partner with Finance and RevOps to implement and scale business intelligence capabilities, • Support the development of data models, reporting layers, and dashboards that enable real-time decision-making, • Help define and standardize key metrics, KPIs, and reporting frameworks across the organization, • Improve data quality and reliability across systems and reporting environments Cross-Functional Program Leadership • Serve as the program manager for high-impact, cross-functional initiatives across Finance, GTM, Product, and Operations, • Establish structure, accountability, and execution rigor across strategic projects, • Align stakeholders, manage dependencies, and ensure initiatives are delivered on time and with clear outcomes, • Act as a connective layer across teams to drive progress and reduce organizational friction Business Process & Systems Alignment • Identify gaps where systems, data, and processes are disconnected, • Design and implement scalable workflows that improve efficiency and data integrity, • Partner with RevOps and other functional leaders to ensure process changes are supported by strong systems design What Success Looks Like (12 Months) • AI maturity advances to Level 4 with clearly defined and operational use cases, • A cohesive systems architecture is established, with clear integration patterns across HubSpot, NetSuite, and data platforms, • A reliable data foundation is in place, with a defined source of truth and improved data consistency across systems, • Business intelligence capabilities are implemented and actively used by leadership, • Cross-functional initiatives are executed with greater speed, clarity, and accountability, • Systems and data are structured to support automation and future AI expansion Qualifications • 7–12+ years of experience in business systems, systems architecture, integration engineering, enterprise applications, automation, data platforms, or technical business systems roles in a B2B SaaS environment, • Proven ability to lead cross-functional initiatives in a SaaS or technology-driven environment, • Strong understanding of systems architecture, data modeling, and data flows across business applications, • Hands-on experience working with business systems (e.g., CRM, ERP) and data platforms (e.g., Snowflake or equivalent), • Must have personally designed, built, or implemented systems integrations, automation workflows, data pipelines, or AI-enabled workflows—not only managed teams or vendors delivering them, • Experience implementing or scaling BI tools and reporting frameworks, • Familiarity with AI, automation, or workflow tooling, with a strong interest in driving AI adoption, • Ability to operate as both a strategic architect and hands-on executor in a lean environment, • Excellent communication skills, with the ability to work across technical and non-technical stakeholders Nice to Have • PMP or equivalent program management experience, • Background as a developer, systems architect, or technical operator, • Experience designing or scaling data infrastructure in a SaaS environment, • Exposure to AI-enabled workflows or agentic AI systems, • Located in US East or Central time zone Why This Role Matters This role is central to how the company scales. The candidate will define how the systems, data, and AI capabilities come together—enabling smarter decisions, more efficient execution, and a more connected, intelligent organization.

Job Description Dealpath is looking for a self-motivated Senior Customer Success Manager to join our growing team in San Francisco! As a Senior Customer Success Manager you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities. What you'll do: • Ensure the retention, growth, and satisfaction of a portfolio of customer accounts, • Work with the Implementation Manager during implementation to understand customer's success criteria and system configuration, • Partner with customers to build out a customer journey to help them reach their business goals, • Build post-implementation programs for enterprise and strategic accounts to ensure strong adoption plans for current customer employees and their new hires, • Produce and deliver web-based and in-person training sessions and strategic reviews for customers, • Field phone and email-based support inquiries from customers, • Work cross-functionally with Dealpath's Sales, Marketing, Product, and Leadership teams to relay customer feedback, develop case studies, and resolve product escalations, • Be an advocate and leader for innovating Customer Success processes and how we support large teams at scaleRequired Qualifications, • A curious and self-motivated team player, ready to embrace a fast paced, high-growth environment, • Product-focused; you enjoy and feel challenged mastering new software, • Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues, • Always thinking of new ways to effectively serve customers and improve the Customer Success team's internal processes, • Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues The skill set: • Bachelor's degree or higher, • 4-7 years of customer success, account management, and/or commercial real estate experience, • Strong written and verbal communication skills, including comfort with presenting to senior executive audiences, • Empathy for customers and passion for helping them, • Demonstrated ability to manage ambiguity and apply problem-solving skills, • High attention to detail and accuracy, • Strong knowledge and proficiency in Excel / Google Sheets, • Experience servicing commercial real estate firms, asset managers, private equity, private credit, or investment managers; commercial real estate background. Nice to haves: • Commercial real estate background, • Familiarity with SQL, Salesforce, Asana, Gong, and AI tools The Perks & Culture: • Medical, dental, and vision insurance., • Health Savings Account (HSA) & Flexible Spending Account (FSA) options., • 401(k) retirement plan., • Paid Parental Leave., • Flexible Time Off (FTO) policy., • Commuter benefits program., • Monthly wellness reimbursement to support physical and mental well-being., • Hybrid Work Policy., • Base salary: $100,000–$120,000. Eligible for variable incentive compensation with a target incentive equal to 20% of OTE. OTE range: $125,000–$150,000., • This position is also eligible for Dealpath's equity plan., • Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer., • Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available. About Dealpath: Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world. Today, Dealpath is the industry's leading cloud-based deal management platform and is expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, AEW, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the "Top Technology" at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We're engineering an industry-defining company to power the largest asset class in the world into the future. Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!

Job DescriptionIndustry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology. So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you! We are seeking a Customer Success Engineering (CSE) Manager to lead, grow, and enable a high-performing CSE organization. This leader will oversee delivery execution, customer outcomes, capacity planning, and operational excellence — while driving adoption, value realization, retention, and strategic impact across enterprise accounts. The CSE Manager will set the bar for solution advising excellence, evolving a proactive methodology where engineers leverage insights, anticipate risks, reduce escalations, and accelerate customer success. This role blends people leadership, delivery oversight, enablement strategy, and cross-functional partnership.What You'll OwnTeam & People Leadership • Manage, mentor, and develop a team of CSEs — improving technical depth, advising skills, and business understanding., • Build a culture of proactivity, ownership, continuous improvement, outcome focus, and customer value creation., • Ensure CSEs demonstrate core IC competencies: solution advising, implementation, enablement, reporting/AI insight usage, and proactive risk identification., • Run structured coaching, 1:1s, shadow programs, learning paths, and development planning., • Lead hiring, capability leveling, career pathing, and talent calibration., • Drive the hiring and development of a new CSE team in 2026 — building foundational capabilities, onboarding structure, and the operating rhythm for a growing organization.Delivery & Execution Management, • Oversee customer engagements focused on configuration, implementation, enablement, optimization, and ongoing impact delivery., • Maintain visibility into assignment timelines, capacity, blockers, and outcomes., • Ensure best practices in solution design, build, rollout, testing, and production readiness., • Validate that CSEs understand customer business cases and translate them into high-impact WalkMe solutions., • Engage directly with customers — particularly for critical, strategic, or high-risk engagements — to ensure the right plan, approach, and solution has been delivered., • Guide CSEs in delivering workshops, training sessions, office hours, and ongoing learning programs that accelerate adoption and maturity.Customer Value, Adoption & Retention, • Drive CSAT, feature utilization, time-to-value, expansion influence, and renewal outcomes., • Ensure the team monitors usage signals, reports, workflows, and AI insights to identify risks early., • Support escalations for complex or strategic accounts while coaching IC ownership and self-resolution., • Promote a value-focused advising approach rather than task-focused execution.Operational Excellence & Methodology Ownership, • Build and scale playbooks, documentation, frameworks, and delivery patterns for repeatable success., • Reinforce proactive work methodology — structured communication, early risk flagging, mitigation planning., • Optimize tooling, reporting, assignment intake, forecasting, and utilization workflows., • Collaborate with CSM, TAs, Sales, Support, and Product to strengthen cross-functional alignment and execution., • Translate field learnings into product feedback, feature requests, and usability improvement recommendations.Enablement & Scaling Content, • Create and expand knowledge assets: guides, workflows, documentation, best-practice standards., • Support customer and internal enablement programs such as training, workshops, and learning series., • Define skill frameworks, expectations, and development tracks for CSE professional growth.What You Need to SucceedQualifications, • 5+ years in customer-facing technical roles (CSE, Solutions Engineer, Technical Advisor, PS/Enablement roles, etc.), • 2+ years of people management or leadership experience preferred., • Strong technical understanding of SaaS/web technologies (HTML/CSS/JS), integrations, and data workflows., • Ability to understand business needs and translate them into effective WalkMe solutions., • Skilled in report interpretation and AI insight usage to drive decisions and actions., • Excellent communication and stakeholder management across business and technical teams., • Strong organizational skills with ability to manage multiple workstreams and priorities., • Passion for coaching talent, improving operational maturity, and driving measurable outcomes.Nice to Have, • Experience with WalkMe or digital adoption platforms., • Familiarity with SAP, enterprise integration patterns, IDP/SSO configuration, extensions/snippet deployment., • Background in customer enablement, advisory programs, or technical training., • Experience scaling self-serve maturity and knowledge resources.Success in the role, • CSE team delivers consistently and with high quality across strategic work., • Customer adoption grows through proactive insights, advising maturity, and business alignment., • Escalations decrease as risks are identified and mitigated early., • Playbooks, documentation, and repeatable delivery assets reduce variability and accelerate execution., • CSEs operate with proactive rhythm — leveraging data/AI signals to drive outcomes rather than respond to issues., • Strong collaboration with CS, TAs, Support, Product, and Sales.At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success. WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately. TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Dealpath is hiring a Manager, Customer Success, to lead and develop a team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships. You will be responsible for driving retention, growth, and customer satisfaction, and for building scalable processes and success metrics that help the Customer Success function scale. This is a people-leadership role for someone who is customer-obsessed, product-focused, and energized by coaching others, improving team performance, and partnering cross-functionally to deliver customer value. What You'll DoPeople leadership, and team development • Manage, coach, and develop a team of Customer Success Managers—setting clear expectations, driving performance, and building a high-feedback culture., • Support hiring, onboarding, and enablement to grow a high-performing Customer Success team., • Create team operating rhythms (1:1s, performance reviews, pipeline/account reviews, best-practice sharing) to increase effectiveness and consistency.Own retention, growth, and customer outcomes, • Ensure the retention, growth, and satisfaction of a portfolio of customer accounts; support CSMs in executing strong account plans and renewal motions., • Partner with customers to build a customer journey that helps them reach business goals and realize measurable value from Dealpath., • Identify risks early, lead escalation management when needed, and drive resolution plans to protect renewals and customer trust.Partner with Implementation and deliver onboarding excellence, • Collaborate with Implementation during onboarding to understand each customer's success criteria and system configuration, and ensure a smooth transition to Customer Success., • Build and improve onboarding programs for enterprise and strategic accounts, including new-hire enablement for customer teams.Training, support, and customer enablement, • Oversee the production and delivery of web-based and in-person training programs for customers to drive adoption and workflow mastery., • Support the team in handling customer inquiries via phone and email, ensuring high-quality responses and consistent follow-through.Cross-functional collaboration and scaling the function, • Work cross-functionally with Sales, Marketing, and Product to relay customer feedback, develop case studies, and resolve product escalations., • Lead the development of Customer Success processes, playbooks, and success metrics to accelerate scaling and improve predictability.Required Qualifications, • Bachelor's degree or higher., • 6–9 years of experience in customer success, account management, consulting, and/or commercial real estate-related roles, with experience managing enterprise relationships., • 2+ years of people management experience (or strong team-lead experience with clear coaching and performance ownership)., • Strong written and verbal communication skills, including comfort presenting to senior executive audiences., • Demonstrated ability to manage ambiguity, problem-solve, and drive outcomes in a fast-paced environment., • close attention to detail and accuracy; strong proficiency in Excel / Google Sheets., • Ability to effectively partner and collaborate with technical and non-technical colleagues., • Experience with software renewals, strategic upsell processes, and conflict resolution, • Experience servicing commercial real estate firms, asset managers, private equity, private credit, or investment managers; commercial real estate background. Nice to Have, • Experience building and scaling a commercial Customer Success program, • Familiarity with SQL, Salesforce, Asana, Gong, and AI tools The Perks & Culture: • Medical, dental, and vision insurance., • Health Savings Account (HSA) & Flexible Spending Account (FSA) options., • 401(k) retirement plan., • Paid Parental Leave., • Flexible Time Off (FTO) policy., • Commuter benefits program., • Monthly wellness reimbursement to support physical and mental well-being., • Hybrid Work Policy., • Base salary: $137,000–$147,000. Eligible for variable incentive compensation with a target incentive equal to 20% of OTE. OTE range: $174,000–$184,000. This position is also eligible for Dealpath's equity plan., • Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer., • Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available. About Dealpath: Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world. Today, Dealpath is the industry's leading cloud-based deal management platform and expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, AEW, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the "Top Technology" at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We're engineering an industry-defining company to power the largest asset class in the world into the future. Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE Regal is seeking a Manager, Customer Support & Experience to lead our Customer Support function as we continue to grow our B2B omnichannel & AI Agent platform. This role is critical to delivering a high-quality, reliable support experience to our customers as they deploy Regal across their businesses. As the Manager of Customer Support & Experience, you will be a hands-on leader responsible for scaling day-to-day support operations, SLAs, escalation and incident management, and team development. You’ll partner closely with Customer Success, Implementations, Product, and Engineering to resolve complex issues, surface customer insights, and continuously improve both the customer experience and internal support processes. This role is ideal for someone who thrives in a fast-growing B2B SaaS environment, enjoys building scalable systems, and leads with empathy, accountability, and a strong bias toward action. RESPONSIBILITIES: • Own the end-to-end handling of incoming customer support requests, ensuring timely, accurate, and high-quality resolution across all channels, • Lead and develop a high-performing customer support team through coaching, mentorship, and clear performance expectations, • Monitor and manage support KPIs, including response times, resolution rates, customer satisfaction (CSAT), ticket volume, and SLA adherence, • Act as the escalation point for complex customer issues and incidents, coordinating cross-functionally to drive resolution, • Build, refine, and scale efficient support processes, workflows, and documentation to improve customer experience and operational efficiency, • Maintain a deep understanding of Regal’s product, customer use cases, and technical architecture to better support B2B customers, • Partner closely with Product and Engineering to share qualitative and quantitative customer feedback, identify trends, and influence roadmap prioritization, • Prepare and present regular reporting on support performance, customer issues, and operational insights to leadership, • Use data to proactively identify gaps, risks, and opportunities for improvement, and drive clear action plans, • Serve as an administrator for core support tools (e.g., Zendesk, Intercom), owning configuration, workflows, and enablement for the teamABOUT YOU:, • 6+ years of experience in customer support, technical support, or customer service within a B2B SaaS environment, with 2+ years in a people-management role, • Proven ability to lead, motivate, and scale high-performing support teams while maintaining a strong customer-first mindset, • Strong operational rigor with experience managing SLAs, escalations, incident response, and support metrics, • Technical fluency and domain experience in several of the following areas:, • SaaS platforms, • APIs and integrations, • Contact center or communications software, • SQL or data analysis, • Marketing automation, SMS, email, or voice systems, • Comfortable navigating high-pressure situations and resolving complex, multi-stakeholder customer issues, • Excited by building programs, experimenting with new approaches, and continuously improving how support operates at scale, • Experienced with modern customer support tooling and systems, • A hands-on leader who leads by example, builds trust with customers and teammates, and is deeply committed to delivering exceptional support experiencesBenefits/Perks:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized Class Pass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation, • & more to come!The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidate's skills, location, qualifications, experience, and relevant education or training. In addition, Regal offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer.POSITION LOCATION & OFFICE DETAILS: This position is only available in New York City (HQ- Midtown). Hybrid roles are required in office T/W/TH and office optional M/F. *If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

NOVA Corporation is seeking a Configuration/Change Management Specialist to support enterprise IT operations in the Military Health System. You'll be responsible for overseeing configuration baselines and managing change control processes, ensuring compliance and system integrity. Ideal candidates h

Job DescriptionNAVEX IRM Project Manager – Jan 1, 2026 Start Vistrada is seeking a candidate to work with our client. The candidate selected will assist the client in implementing a cloud-based Enterprise Risk Management Software-as-a-Service solution. REQUIREMENTS: • 2+ years of NAVEX IRM / Lockpath full SDLC (Systems Development Life Cycle) implementation experience, • Ability to manage all phases of the SDLC, such as Requirements Definition, Fit Gap Analysis, Configuration, Testing, Data Migration, User Acceptance Testing, Training, Deployment, and Post-Implementation Support., • Devise a solution that will:, • automate the collection of risk assessment data and streamline the reporting of risks to executive management; and, • integrate with the Committee of Sponsoring Organizations of the Treadway Commission Internal Control – Integrated Framework., • The Project Manager shall serve as the principal contact and will have day-to-day responsibility for the project and successful implementation of the Solution. Duties include communication, planning, scheduling, coordination, and resolution of issues as they arise. Powered by JazzHR aGwjhFFwBi

Job Description Job Title: Senior Project Manager – Vulnerability Remediation (Healthcare Domain) Location: Onsite Experience: 10–15+ years Employment Type: Contract Rate: 60-65$/Hr. Role Summary The Senior Project Manager will lead and manage large-scale vulnerability remediation programs across healthcare application portfolios and infrastructure systems. This role will ensure timely identification, prioritization, and remediation of Critical and High vulnerabilities aligned to regulatory and compliance requirements (HIPAA, HITECH, CMS, HITRUST). The candidate must have hands-on experience driving remediation activities for both application development (code, libraries, APIs, and platform vulnerabilities) and infrastructure (patching, server configuration, network, and cloud security issues). Key Responsibilities • Lead end-to-end program execution for vulnerability remediation related to applications, databases, servers, cloud environments, and legacy healthcare platforms., • Prioritize and track remediation of CVITs, VITs, vulnerabilities in code, patch deployments, and configuration fixes across technical teams., • Work with security, DevOps, application development, enterprise architecture, and infrastructure teams to systematically remediate scan findings., • Conduct backlog grooming, sprint planning, release coordination, and delivery tracking for remediation activities., • Analyze vulnerability scan reports and dashboards from tools such as Qualys, Tenable, Rapid7, CrowdStrike, Microsoft Defender, etc., • Develop remediation plans aligned to exposure of PHI/PII, severity, exploitability, and system criticality., • Prepare and present weekly status decks, risk registers, and executive scorecards for senior leadership and audit teams., • Oversee SOW deliverables, team onboarding, cross-shore coordination, and stakeholder alignment., • Ensure remediation governance, compliance documentation, and closure of cyber audit findings., • Develop and refine remediation SLAs, prioritization models, RAID logs, and approval workflows involving business, security, and IT stakeholders. Required Skills & Qualifications • 10+ years of IT project or program management experience, including 5+ years dedicated to security or vulnerability remediation., • Must have experience managing both application development and infrastructure-related vulnerabilities, including:, • Code vulnerabilities (OWASP, dependency issues, API weaknesses, encryption gaps), • Infrastructure vulnerabilities (OS patching, server hardening, cloud misconfigurations, IAM issues), • Deep understanding of healthcare systems and PHI security risks., • Strong knowledge of healthcare compliance frameworks such as HIPAA, HITECH, HITRUST, NIST CSF, CMS., • Experience working in distributed delivery models with offshore/onshore teams., • Proficient in Agile, Scrum, and hybrid methodologies., • Excellent communication, stakeholder influencing, and senior leadership reporting capabilities., • Familiarity with SQL, cloud platforms (Azure/AWS), CI/CD pipelines, and DevSecOps practices. Preferred Certifications • PMP, CSM, SAFe, • CompTIA Security+, CISSP, CISM, • HITRUST or healthcare security certifications (preferred) Healthcare Domain Experience (Preferred) • Payer systems (Medicaid, Medicare, Marketplace, Commercial), • Claims processing, provider data, enrollment, pharmacy, member access systems, • Legacy remediation involving .NET, Java, SAP, Oracle, Salesforce Health Cloud, and Data Hub environments Key Success Metrics • Reduction in Critical/High vulnerability backlog, • SLA compliance for remediation (30/60/90-day closure), • Audit remediation closure rate, • Legacy backlog risk reduction, • Operational readiness and stability for healthcare systems

Job Description About Figure Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we've originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance. About the Role We are looking for a versatile, detail-oriented Account Operations Manager to bridge the gap between initial sales and long-term client success. In this role, you will be the engine behind our client experience, overseeing everything from technical implementation to ongoing relationship health for our PM + Connect and DART + Non-LOS asset platforms. You are the primary custodian of the client journey once a deal closes, ensuring that technical onboardings are seamless, users are expertly trained, and hurdles are cleared quickly. You'll sit at the intersection of Sales, Capital Markets, and Product, acting as the operational glue that ensures our clients realize the full value of our lending and asset management technology. What You'll Do • Manage end-to-end client and partner onboarding through successful go-live, including user management, roles, permissions, and self-service setup., • Lead product walkthroughs, workflow training, and transaction education while creating all necessary onboarding docs, training materials, and reference guides., • Handle technical provisioning, including API key distribution and access configuration, specifically for Figure Markets and YLDS capabilities., • Serve as the primary technical point of contact for clients, logging and tracking inbound requests and recurring issues., • Triage, route, and own the resolution of bugs, while answering basic loan status or data questions and escalating as needed., • Support the Sales and Capital Markets team on demos and technical Q&A during the sales process and partner on platform-dependent deals., • Own the structured handoff from the Sales and Capital Markets team into the implementation phase. What We Look For • 4–7 years of professional experience in technical account management, implementation, or customer success, preferably within FinTech, Lending, or SaaS., • Proven experience handling technical onboardings, including API key management, user permissioning, and troubleshooting technical workflows., • A track record of owning post-sale relationships, conducting business reviews, and managing account health for institutional or enterprise clients., • Understanding of mortgage or lending lifecycles (LOS), asset management, or structured finance is a significant plus., • A Bachelor's degree in Business, Finance, Computer Science, or a related field preferred. Salary • Base Compensation Range: $110,000 - $148,350/yr, • 25% annual bonus target, paid quarterly, • Company equity in the form of RSUs This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate's experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above. Benefits • Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans, • Company HSA, FSA, Dependent Care, 401k, and commuter benefits, • Employer-funded life and disability insurance coverage, • 11 Observed Holidays & PTO plan, • Up to 12 weeks paid family leave, • Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-RF1 #LI-Remote

Job Description:\n\n At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.The Role You'll Play: As Lead Product Manager, Professional Services, you'll operate at the intersection of product strategy, customer need, and commercial opportunity—helping to shape solutions that extend our product portfolio and support strategic customer outcomes.Define and drive the product approach for Professional Services-led opportunitiesIdentify where customer needs can be solved through scalable product extensions, configuration, or targeted enhancements.Evaluate opportunities through the lens of customer value, strategic fit, implementation complexity, and long-term maintainability.Help shape a thoughtful path forward for requests that sit adjacent to—or outside of—the existing roadmap.Bring product rigor to opportunities that are often cross-functional, time-sensitive, and not always neatly defined within the existing roadmap.Partner across Product, Engineering, Sales, Customer Success, and Professional ServicesTranslate customer-driven requests into clear product decisions, recommendations, and next steps.Collaborate closely with cross-functional stakeholders to align on priorities, trade-offs, and execution plans.Build strong rapport with internal counterparties to move highly horizontal opportunities forward across the product portfolio.Use first-principles thinking to solve ambiguous problemsBreak down loosely defined asks into clear problem statements and practical solution paths.Determine what a "good enough" solution looks like based on customer need, available tools, technical constraints, and business urgency.Balance speed and flexibility with product quality, scalability, and roadmap integrity.Bring clarity and structure to roadmap-adjacent workAdd product discipline to opportunities that may begin with limited discovery or incomplete requirements.Help distinguish between one-off customer requests, repeatable product patterns, and strategic platform investments.Create clarity around ownership, scope, and the right level of investment for each opportunity.Lead initiatives from definition through execution and launchDrive work from early opportunity sizing and problem framing through delivery, launch, and iteration.Partner with Engineering and Design to ensure solutions are feasible, intuitive, and high quality.Maintain strong cross-functional alignment and clear communication throughout the product lifecycle.Use data and customer insight to guide decisionsBring data fluency to reporting, analytics, and customer-specific insight requests.Use qualitative and quantitative inputs to shape prioritization, validate solutions, and measure outcomes.Support reporting-heavy or analytics-driven opportunities with confidence and precision.Help build a repeatable Professional Services product modelContribute to a more consistent approach for evaluating and delivering strategic customer extensions.Help the organization balance custom opportunity work with scalable product investment.Ensure Professional Services-led efforts stay aligned with the broader B2B software product strategy.Experience You Bring:6–10 years of product management experienceStrong experience in B2B SaaS, platform, or operational software environments.Proven ability to lead both discovery and execution across complex product areas.Comfortable operating in fast-moving environments where priorities may evolve quickly.A track record of solving ambiguous, cross-functional product problemsExperience turning loosely defined requests into thoughtful, high-impact solutions.Ability to navigate opportunities that span multiple teams, systems, or product domains.Sound judgment in deciding when to push for scale, move quickly, or constrain scope.Strong first-principles thinking and product judgmentAbility to assess trade-offs and determine what "good enough" looks like in context.A practical mindset that balances speed, customer value, maintainability, and long-term strategy.Confidence making progress in situations where discovery is incomplete or evolving.Experience partnering with customer-facing teams on strategic opportunitiesWorked closely with Sales, Customer Success, and/or Professional Services on customer-driven requests.Able to translate commercial asks into clear product thinking and actionable execution paths.Understands how to support strategic customer needs without losing sight of long-term product direction.Excellent cross-functional collaboration and influenceStrong relationship-building skills across Product, Engineering, Design, and go-to-market teams.A reputation for being collaborative, helpful, and effective in horizontally scoped work.Ability to influence without direct authority and create momentum across teams.Strong data fluencyComfortable working with reporting, analytics, and data-driven product questions.Able to use quantitative insights to support prioritization, problem diagnosis, and solution validation.Experience with custom reporting, analytics-heavy workflows, or customer-specific data needs is a strong plus.A high-ownership mindset and bias for actionBrings structure to ambiguity and helps teams move forward with clarity.Operates with urgency while maintaining sound product judgment.Focuses on delivering outcomes, not just generating ideas.A balanced product background is a plusIdeally brings experience in consumer product earlier in their career and B2B product more recently.Understands both user experience craft and the commercial motions required in B2B environments.Can bridge customer empathy, product intuition, and business pragmatism effectively.A practical, customer-centered approachEmpathy for customers and the challenges they face in real operating environments.A collaborative approach to solving complex problems in ways that are useful, scalable, and aligned with the business.Strong instinct for building solutions that work for both customers and the broader platform. About the Role We're seeking a Senior Product Manager, Platform to serve our internal product development squads and help guide us towards the platform of the future for Playlist. This role sits at the intersection of developer experience, infrastructure, security, and software development lifecycle (SDLC) operations. You'll work cross-functionally with engineering, SRE, security, and application teams to deliver intuitive, scalable, and secure platform capabilities that accelerate developer productivity and enable our business objectives.What You'll DoDeveloper Engagement & AdvocacyBe the voice of our internal developers. Collect pain points, usage patterns, and feedback from engineering teams across Mindbody to develop an informed POV on the biggest opportunities for Platform teams to better serve the organization.Evangelize platform capabilities. Help development squads understand what the platform offers, how to best leverage platform products and other tools, and where opportunities exist for partnership and collaboration.Roadmap Synthesis: Work with AI tooling and analytics to synthesize this information and integrate it into strategic planning.Platform Strategy & ExecutionOwn the platform roadmap across key themes including reliability & performance, platform modernization, developer experience, and operational excellence.Drive initiatives to improve developer experience, CI/CD workflows, infrastructure abstraction, security, and observability.Partner with security, compliance, and architecture teams to ensure platform capabilities are scalable, secure, and meet enterprise standards.Measurement & ImpactWork with platform squads to define North Star metrics and establish a framework for tracking success metrics that demonstrate business impact.Measure platform adoption and effectiveness.Communicate the value of platform investments to leadership and stakeholders through data-driven storytelling.What You'll BringRequiredEnterprise developer tooling experience: Proven track record building "Platform as a Product" either internally at scale or as an external offering.Developer-focused product management: Deep experience building tools, services, and APIs consumed by developers. You understand what makes developers productive and can translate technical requirements into product strategy.Technical depth: Ability to engage credibly with engineering teams on technical topics including infrastructure, CI/CD, observability, security, platform architecture, and GenAI Coding Tools.Hands on experience with one or more of the following areas: Kubernetes ecosystem (EKS, Karpenter, or Kyverno), CI/CD (Github Actions, Azure DevOps), Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation), Observability (New Relic, Datadog, or Grafana), GenAI Coding Tools (Copilot, Cursor)Cross-functional leadership: Track record of driving complex initiatives across multiple engineering teams, with influence rather than authority.Data-driven decision making: Experience defining metrics that matter and using data to prioritize, communicate impact, and drive continuous improvement.Nice to HavePrevious experience as an SRE, software engineer, or in a similar technical roleExperience with platform modernization and legacy system migrationsFamiliarity with developer portal tools, service catalogs, and internal developer platformsExperience in SaaS or B2B environments serving technical audiencesExperience collaborating and aligning with global teams and moving projects forward asynchronouslySuccess in Your First Year30 Days: Build relationships across platform and application development squads. Establish regular touchpoints with key developer teams and their leaders. Begin synthesizing feedback from support channels.90 Days: Deliver a refined platform vision and 2026 roadmap aligned with strategic themes. Launch developer engagement initiatives. Establish baseline metrics for platform health and developer satisfaction.6 Months: Drive measurable improvements in key metrics (deployment time, DevEx scores, platform infrastructure adoption). Increase platform visibility and adoption across engineering. Establish the platform as a trusted partner to development teams.1 Year: Demonstrate clear business impact through improved reliability, faster delivery cycles, and higher developer satisfaction. Position the platform for scale as Mindbody grows. Build a community of platform advocates across the organization.Why This Role Matters Platform Engineering at Mindbody touches every aspect of our technical operation—from how quickly we ship features to how reliably our services run to how secure our customer data remains. This role has the unique opportunity to accelerate every engineering team's effectiveness, enabling us to deliver better experiences for the millions of consumers and businesses who rely on Mindbody. As the first dedicated Platform PM, you'll shape not just what we build, but how we think about internal platforms as products. You'll establish practices, metrics, and relationships that will scale with the company for years to come.Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $151k to $201k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans. Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

Job Description About Us Applecart is the leading technology company that C-suites rely on to reach business-critical decision makers. The most important decisions are made by the hardest people to reach and influence. Historically, C-suite leaders have lacked the tools to reach the stakeholders who matter most to their business. The C-suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business-critical decision makers and those they trust — from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart's platform uses publicly available data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those who matter most to them. We are hiring a Systems Engineer in our New York City office. About the Role: You will be responsible for Level 1 and 2 Help Desk Support for Windows and Mac devices, supporting enterprise networking and Applecart office expansion. Additionally, you will assist with core systems administrations, systems automation and scripting using python. In this position, you will work with HR, Business Operations, Office Management, and Platform teams. This role will report to the Director of Information Systems and Technology. What You'll Do: • Serve as the primary point of contact for internal technical support., • Support daily Applecart office operations alongside operations teams., • Improve security and automation posture., • Partner with the IT Director for large initiatives such as MDM configuration and migration and SOC 2 readiness. Experiences and Capabilities You Bring: • 3+ years of experience in IT Systems Administrator or similar role., • Hands-On + Remote Help Desk experience (Zendesk, Freshworks, ServiceNow, Jira Service Desk, etc.), • Strong administration experience (Okta, Google Workspace (GAM), Slack, MS Office), • Device management experience with Windows and macOS (Apple Business Manager, Jamf, Kandji/Iru, MaaS360, Intune, Hexnode, JumpCloud, Workspace ONE), leveraging service for an automated OOBE., • Enterprise networking experience (Juniper, Unify, Meraki, Cisco)., • SSO integration experience (Okta, OneLogin)., • Python scripting experience (PyCharm, VSCode, GitHub (no AI IDEs Cursor, Tailwind, Manus)) to automate repetitive tasks., • Experience supporting SOC 2 audits or similar compliance frameworks., • AWS/public cloud certification is a plus., • Strong written and verbal communication skills., • Impeccable attention to detail and superior organizational skills This is a hybrid role. Work from home on Monday and Friday and in Applecart's New York City office Tuesday through Thursday. Relocation assistance is not available for this position. Candidates must be based in or willing to relocate to the area independently. Compensation: Our compensation package consists of three components: (i) a base salary, (ii) annual cash bonus, and (iii) generous equity compensation. The base salary range for this role is between $95,000 - $125,000, based on the candidate's experience and skills relative to the requirements listed above. The salary range provided is exclusive of discretionary annual cash bonus and equity compensation. The salary range provided for this role is specific to candidates located in the New York City area. A few facts about us: • Applecart's platform has been used by hundreds of industry-leading clients spanning Fortune 500 companies like Blackstone and Intuit, leading nonprofit organizations like the Environmental Defense Fund, and top-tier advertising and communications agencies like Teneo, FGS, Weber Shandwick, and OMD., • Applecart is growing quickly — over the last 3 years, we've increased our bookings by 10X, grown our headcount by 4X, and we're cashflow positive., • Our senior leadership team includes two members of the Forbes 30 under 30 list for Marketing and Advertising, the former Head of Product at Moat, Oracle's online ad measurement platform, a former senior White House advisor, early sales and talent leaders from Google and Twitter, two of the Democratic Party's most successful pollsters and strategists, a former CRO of a high-growth tech company with hundreds of millions in ARR, and alums of top-tier organizations like Bain, Amazon and Simpson Thacher., • Our investors include Bain & Company, global sports, entertainment and marketing giant Endeavor, KKR Co-Founder Henry Kravis, entrepreneur Chris Burch, a founder of Palantir, senior engineering leaders at Twitter and Yelp, former Fortune 50 and advertising agency CEOs, and a number of well-known venture capitalists. Ari Emanuel, CEO of TKO and Executive Chairman of WME, and Jennifer Fonstad, Owl Capital Managing Partner, serve on our board., • Our work has been featured on Morning Joe on MSNBC, BloombergTV and The Colbert Report, and in Axios, BusinessWeek, the Associated Press, Forbes, the Washington Post, and Politico, among many others.

Job Description NO H1S OR 3RD PARTIES THIS ROLE WILL BE ONSITE 4-5 DAYS PER WEEK IN NYC. Fast-paced Managed Services Provider needs a Microsoft 365 to work on client projects. This is a long-term contract, likelt contract-to-hire. Must be willing to handle basic IT support duties when there are no 365 projects on the calendar. Tenant Architecture — Start New or Reconfigure • Define tenant structure, domain configuration, admin role hierarchy, and governance framework before any user provisioning begins, • Establish licensing architecture — map E3/E5 tiers and add-on licenses to actual client security and compliance requirements; eliminate waste, • Design and enforce naming conventions, group policy, and organizational unit structure that scales as client environments grow, • Set security baselines aligned to CIS Benchmarks and Microsoft Secure Score; document deviations with business justification, • Conduct architecture reviews of existing tenants; produce gap assessments and remediation roadmaps Identity Architecture — Entra ID and Hybrid Identity • Own the identity model end to end: Entra ID (Azure AD) design, hybrid identity with on-premises Active Directory synchronization, SSO configuration, and Privileged Identity Management, • Design Conditional Access policy frameworks — device compliance requirements, location-based controls, session policies, and risk-based authentication, • Architect MFA enforcement strategy including DUO integration and phased rollout across managed and unmanaged device populations, • Configure and govern external identity — guest access policies, B2B collaboration controls, and cross-tenant access settings, • Design RBAC frameworks for client administrative teams; enforce least-privilege across all admin roles Security Architecture — M365 Defender Suite and Compliance • Architect and configure Microsoft Defender for Office 365 — anti-phishing policies, safe links, safe attachments, attack simulation training, and threat intelligence integration, • Design and implement Microsoft Purview governance: data classification taxonomy, sensitivity labels, DLP policies, retention schedules, and eDiscovery readiness, • Own email authentication architecture — SPF, DKIM, and DMARC configuration, validation, and ongoing monitoring across client domains, • Configure and maintain Mimecast policy frameworks as a layered security control alongside native M365 defenses, • Lead M365 tenant security audits using tools including Prowler and Microsoft Secure Score; produce findings reports and drive remediation to closure, • Design network perimeter integration — Entra ID connectors to Palo Alto for device-group-based conditional access; coordinate with network engineering team Migration Architecture — On-Premises to Cloud • Lead the full architecture of on-premises Exchange to Exchange Online migrations: hybrid coexistence design, namespace planning, migration batching strategy, and cutover sequencing, • Architect SharePoint Online and OneDrive migrations from file servers and on-premises SharePoint; define permission model, site architecture, and external sharing policy before data moves, • Own pre-migration assessment — identify legacy dependencies, archive mailbox complexity, and third-party integration conflicts that affect migration timeline, • Direct migration tooling selection and execution — BitTitan MigrationWiz and equivalent platforms; own quality validation at each phase, • Produce client-facing migration plans, change control documentation, and rollback procedures; own stakeholder communication throughout Endpoint and Device Architecture • Design Microsoft Intune enrollment and compliance policy frameworks — Windows, macOS, iOS — aligned to Conditional Access requirements, • Architect application deployment and update management strategy through Intune; integrate with Autopilot for zero-touch provisioning, • Configure Apple Business Manager and Apple Push Notification certificate management for mobile device environments Practice Leadership and Knowledge Transfer • Serve as the architectural escalation point for the M365 practice team, • Document architecture decisions, configuration standards, and design patterns in a reusable internal knowledge base, • Mentor mid-level M365 engineers on security architecture, platform governance, and design methodology Required Experience • 7+ years of Microsoft 365 experience with at least 3 years in an architect or senior design role, • Multiple greenfield M365 tenant builds delivered end-to-end — from initial design through user cutover — in a multi-client environment, • At least 3 completed on-premises Exchange to Exchange Online migrations including hybrid coexistence configuration, • Deep, hands-on expertise with Entra ID, Conditional Access policy design, and hybrid identity architecture, • Demonstrated ownership of M365 security architecture — Defender for Office 365, Purview/Compliance Center, DLP, and sensitivity labeling, • Proficiency in PowerShell for M365 architecture automation, tenant auditing, and reporting, • Experience designing and validating SPF, DKIM, and DMARC configurations across multiple client domains, • Track record of producing architecture documentation — design decisions, gap assessments, remediation roadmaps — that non-technical stakeholders can act on Preferred Qualifications • Microsoft Certified: M365 Enterprise Administrator Expert (MS-102), • Microsoft Certified: Identity and Access Administrator (SC-300), • Microsoft Certified: Information Protection and Compliance Administrator (SC-400) or Azure Security Engineer (AZ-500), • Experience with Mimecast policy architecture in conjunction with native M365 security controls, • Familiarity with Lepide, CloudAlly, or equivalent M365 auditing and backup platforms, • Exposure to Microsoft Copilot deployment governance and AI integration policy design, • MSP background with financial services or regulated-industry client base #PRITechJobs

Job Description We are looking for a Mobile Device Management Consultant to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Role: KEY RESULT AREAS (Activities scheduled in the project) • Requirements gathering from Customer on MDM (iOS, Android and Windows), • Design, Implementation and Administration of MDM Infrastructure (Hybrid or Cloud) using Workspace One (Airwatch), • Create and / or review HLD, LLD, SMTD, SOP and Test Cases documents for the solution, • Should be able to manage and administer Device Management, Application Management (mandatory or make it available for user), Content Management and Email Management Profile: • Strong knowledge on Apple DEP, VPP and Enterprise Connect implementation, • Has good understanding of how Certificate Authority works, • Configure VMware Workspace ONE to support Mac at Emerson, • Experience in preparing video self-service platform for all users, Windows and Mac, • Hand on experience setting up Apple Business Manager, • Experience in setting up communications and controls for migrating existing Macs to management, • Expertise and knowledge on firewall ports to open to allow Apple Push Notification Service (APNS) and other necessary connections for Mac users, • Set up a zero-touch provisioning workflow for all new Macs using Insight as the reseller, • Experience in setting up configuration profiles in alignment with Apple best practices for configuration profiles., • Build, and test the updated configuration of Workspace ONE for management of Macs with Emerson and the deployment of configuration profiles.

Job DescriptionJob Title: Senior Consultant Job Summary We are seeking a skilled VMware Cloud Foundation (VCF) Design & Deployment Consultant responsible for implementing and deploying enterprise cloud infrastructure solutions. This role focuses on executing architecture designs, performing system build and integration, and ensuring successful deployment within customer environments. The ideal candidate combines strong hands-on technical expertise with effective client-facing communication skills. Key Responsibilities • Deploy and configure VMware Cloud Foundation (VCF) environments, including management and workload domains., • Implement core components such as vSphere, vSAN, NSX, and SDDC Manager as part of the software-defined data center (SDDC) stack., • Execute deployment plans, configure networking and storage policies, and validate system integration., • Collaborate with solution architects to ensure deployments align with design specifications and best practices., • Troubleshoot deployment and configuration issues, performing root cause analysis and escalation when required., • Develop and maintain technical documentation, including configuration guides, runbooks, and operational procedures., • Support customer teams during initial deployment (Day-1) and ongoing operations (Day-2)., • Participate in knowledge transfer sessions and provide technical guidance to stakeholders.Required Skills & Experience, • 5+ years of experience in VMware technologies, preferably in consulting or professional services., • Hands-on experience with VMware Cloud Foundation deployments and lifecycle operations., • Strong expertise in:, • vSphere (virtualization and VM management), • vSAN (software-defined storage), • NSX (network virtualization and security), • SDDC Manager (automation and lifecycle management), • Experience with management domain deployment and workload domain configuration., • Knowledge of network configuration, storage policies, and cluster setup., • Basic scripting or automation skills (e.g., PowerCLI, Python, or similar)., • Strong troubleshooting and problem-solving abilities., • Excellent communication and collaboration skills for customer-facing engagements.

Job DescriptionJob Title: Senior Product Manager – Salesforce CRM Location : Hybrid Compensation : 50-60$/Hr on C2C/1099 Work Authorization: GC, USC Position Summary We are seeking a Senior Product Manager to lead the strategic vision, product roadmap, and enterprise adoption of Salesforce CRM and Analytics across our healthcare payer ecosystem. This role will serve as the bridge between business strategy and technology delivery—driving platform optimization, data-driven decision-making, and customer engagement across Sales, Service, and Care Management functions. You will work cross-functionally with business stakeholders, data teams, engineering, and Salesforce developers to define and deliver scalable, compliant, and actionable solutions across Salesforce Sales Cloud, Service Cloud, and CRM Analytics (formerly Einstein Analytics). The ideal candidate brings strong experience in Salesforce strategy and governance, exceptional data fluency, and a deep understanding of healthcare payer operations. Key Responsibilities · Define and own the Salesforce CRM and Analytics product strategy aligned with enterprise objectives, focusing on payer-specific use cases (e.g., provider engagement, member support, care management, sales enablement). · Translate business priorities into a clear Salesforce product roadmap, including data modeling, advanced reporting, dashboarding, and analytics solutions. · Lead platform governance and standards, ensuring consistency, scalability, and alignment with security, compliance (e.g., HIPAA), and enterprise architecture. · Oversee development of advanced dashboards, reports, and storytelling features in Salesforce CRM Analytics, leveraging SAQL, lenses, and datasets to support executive and operational decision-making. · Partner with business and technical stakeholders to gather requirements and prioritize high-impact use cases across Sales, Service, and Operations. · Lead strategic data integration initiatives, ensuring seamless connectivity between Salesforce, Snowflake, legacy systems, and external data sources. · Collaborate with Salesforce developers and architects to define scalable solutions using Apex, LWC, SOQL, Async Apex, Visualforce, and automation tools (Flows, Process Builder). · Champion data governance, access control, and compliance policies on the Salesforce platform, working closely with InfoSec and Data Privacy teams. · Establish and track key KPIs and adoption metrics, ensuring continuous improvement in platform usability, data quality, and reporting accuracy. · Serve as a thought leader on CRM analytics and Salesforce innovation, identifying opportunities to leverage emerging features, AI capabilities, and platform enhancements. Required Qualifications · 7+ years of product management or platform ownership experience, with at least 4 years focused on Salesforce CRM and analytics in a large enterprise environment. · Experience in healthcare payer organizations with a strong understanding of payer business processes (e.g., member engagement, provider contracting, care coordination). · Proven track record of leading cross-functional teams to deliver enterprise-grade Salesforce solutions, including Sales Cloud, Service Cloud, and CRM Analytics. · Proficiency in Salesforce CRM Analytics (SAQL, dataflows, lenses, datasets, and dashboards), as well as a solid grasp of data visualization best practices. · Hands-on understanding of Salesforce configuration and customization tools, including Apex, LWC, Flows, and security/sharing settings. · Deep understanding of data modeling, ETL processes, and CRM data integration with systems like Snowflake or other third-party platforms. · Strong communication, stakeholder engagement, and executive presentation skills. · Experience implementing and maintaining Salesforce platform best practices, with a focus on scalability, compliance, and governance. Preferred Qualifications · Salesforce certifications (e.g., Salesforce Certified Administrator, Platform App Builder, or CRM Analytics & Einstein Discovery Consultant) · Familiarity with payer-specific analytics use cases, including risk stratification, member segmentation, or provider network performance. · Experience managing Salesforce COEs (Centers of Excellence) or participating in platform governance boards. · Exposure to AI/ML capabilities within Salesforce CRM Analytics or roadmap planning for advanced predictive models. Education · Bachelor’s degree in Computer Science, Data Science, Business, or Healthcare Administration required. · Master’s degree or equivalent experience in Product Management, Health Informatics, or Data Analytics preferred.

Job DescriptionThe Opportunity:The Implementation Engineer is responsible for the hands-on technical deployment, configuration, and validation of SPHEREboard within enterprise client environments. Working closely with the Implementation Manager, project stakeholders, and customer IT/security teams, this role ensures the successful integration of SPHEREboard with client infrastructure, identity systems, and data sources. This position requires strong technical troubleshooting skills, experience interacting directly with clients, attention to detail, and an understanding of enterprise security and identity governance ecosystems. Key Responsibilities:1. Deployment & Configuration • Install, configure, and validate SPHEREboard components, including connectors, agents, and data collectors., • Integrate SPHEREboard with Active Directory, Azure AD, Okta, LDAP, cloud platforms, and data repositories., • Execute technical implementation tasks according to project timelines and requirements., • Validate proper data ingestion, normalization, and visualization within SPHEREboard.2. Technical Discovery & Requirements Gathering, • Collaborate with the client and internal teams to collect technical and security requirements., • Analyze existing infrastructure and identify integration points with SPHEREboard., • Document all environmental configurations and technical assumptions.3. Troubleshooting & Issue Resolution, • Diagnose and resolve deployment issues related to network access, authentication, data pipelines, and connector configurations., • Work with Engineering and Product teams to escalate and resolve complex technical problems., • Implement solutions with a security-first mindset and in compliance with client policies.4. Documentation & Knowledge Sharing, • Create and maintain technical documentation for each deployment, including environment details, integration steps, and validation results., • Contribute to internal knowledge bases, deployment guides, and reusable scripts., • Provide feedback to Product and Engineering on platform usability and deployment challenges.5. Collaboration & Support, • Work under the direction of the Implementation Manager to execute scoped tasks and report status., • Participate in internal stand-ups, client check-ins, and retrospectives., • Support training and knowledge transfer to customer administrators’ post-deployment. Why Join Us:, • Deployment quality and accuracy (e.g., data integrity, connector success rate)., • Time-to-completion of assigned implementation phases., • Client satisfaction with technical execution., • Frequency and resolution time of escalated technical issues., • Adherence to internal processes, documentation, and quality standards. About Sphere:SPHERE is a leading innovator in Identity Hygiene/Intelligence space, helping global enterprises reduce risk, ensure compliance, and achieve security maturity. We work closely with an ecosystem of technology partners, integrators, and alliances to deliver solutions that protect what matters most — people, data, and trust. To find out more about SPHERE and our solutions, please visit www.sphereco.com SPHERE is an equal-opportunity employer. Applicants will be evaluated without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Powered by JazzHR to2bcoz78S

Job Description Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms. The Position We're looking for a Senior Network Engineer to own and evolve our enterprise network across multi-site and cloud environments. You'll be a key technical voice shaping infrastructure strategy, driving security posture through zero-trust principles, and ensuring high availability for business-critical systems — all while working remotely on a collaborative, senior-level team. Key Responsibilities Design & Architecture • Architect scalable, resilient network solutions including routing/switching, SD-WAN, firewalls, VPN, QoS, and zero-trust segmentation., • Define requirements, evaluate technologies, and lead infrastructure changes from design through implementation., • Develop and maintain business continuity and disaster recovery plans for all network components. Operations & Maintenance • Perform proactive maintenance — patching, upgrades, tuning, and health monitoring across the networking estate., • Manage vulnerability findings and vendor security advisories for network equipment and systems., • Maintain accurate network documentation, configuration baselines, and topology diagrams., • Own and resolve network-related incidents and service requests, driving issues to resolution. Collaboration & Strategy • Partner with security, infrastructure, and application teams to support firm-wide initiatives., • Evaluate emerging technologies and translate their impact into actionable recommendations., • Serve as a technical mentor and backup resource across the Network Engineering team., • Communicate clearly with technical and non-technical stakeholders at all levels. Qualifications • 10+ years of hands-on network engineering experience across multi-site enterprise environments, • Bachelor's degree in Computer Science, Information Technology, or a related field — or equivalent professional experience., • Palo Alto Firewalls - Production deployment, policy management, and troubleshooting of Palo Alto NGFW (Panorama experience a strong plus)., • Cisco ACI - Hands-on experience with Nexus 9300/9000 series in ACI mode — fabric design, EPG/contract configuration, and troubleshooting., • Proven ability to architect, implement, and troubleshoot complex, multi-vendor network infrastructure., • Strong documentation habits — you leave networks better documented than you found them., • Ability to translate ambiguous business requirements into clear, implementable technical designs., • Excellent communication skills — comfortable presenting to both engineers and executives., • Strong project management instincts with the ability to juggle multiple workstreams independently., • A collaborative, team-first mentality balanced with the ability to drive work autonomously., • Routing & Switching, • Deep expertise in enterprise routing protocols (OSPF, BGP) and switching (VLANs, port channels, spanning tree, QoS) across multi-site environments., • Cisco certification at the professional or expert level (CCNP, CCDP, or CCIE) strongly preferred., • Experience in professional services, financial services, or legal industry environments., • Familiarity with network automation tooling (Ansible, Python/Netmiko, Terraform for network infra)., • Experience with public cloud networking (AWS, Azure) and hybrid connectivity patterns., • Exposure to Panorama for centralized Palo Alto management at scale., • Core Networking, • SD-WAN (Silver Peak / HPE Aruba EdgeConnect) — deployment, policy, and optimization, • DMVPN, IPSec VPN, and secure remote access architectures, • Load balancing (Citrix NetScaler / ADC) — configuration, SSL offload, and health monitoring, • Wireless networking via Cisco Meraki — deployment, RF planning, and troubleshooting, • Network tapping and packet capture solutions for visibility and forensics, • Security & Zero Trust, • Zscaler (ZIA/ZPA) — implementation, policy configuration, and troubleshooting, • ACL development and firewall policy lifecycle management, • Zero-trust network segmentation principles and implementation, • WAF configuration and proxy infrastructure, • Collaboration & Voice, • Cisco Call Manager (CUCM) and Unity Connection — administration and troubleshooting, • Network monitoring and management platforms (SolarWinds, PRTG, or equivalent) A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Salary Range: $135,000—$150,000 USD Why Should You Apply? • Benefits: Outstanding benefits package, including 401k match and generous PTO plan, • Career Growth: Ample opportunities for professional development and advancement, • Employee Perks: Access to corporate discount plans and other benefitsWilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law. Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.California Residents may review our CCPA notice for applicants and employees here.#ZR

Job DescriptionTitle: Senior Tech Lead Support Location: New York Garan Incorporated is a Berkshire Hathaway subsidiary that manufactures and sells children’s apparel, with global offices across the United States, Asia, and Central America. Garan is seeking a Senior Tech Lead Support professional based primarily in New York who will collaborate with Tech Services Support teams globally. The role provides hands‑on end‑user support for desktop and laptop systems in a mixed Windows and Mac environment, supports users across Garan locations, promotes best practices for endpoint support, and enables the effective use of modern productivity and AI tools through automation and continuous improvement. The Senior Tech Lead Support is employee‑experience focused and serves as a subject matter expert, communicating effectively with users at all levels of the organization, including senior leadership. Success in this role requires initiative, collaboration with the Help Desk Manager, and strong partnership across the broader technology organization. This position is ideal for a professional with leadership potential, curiosity, and a collaborative mindset, who is committed to delivering high‑quality user support and technical expertise within their areas of responsibility. Duties and Responsibilities • Provide hands‑on end‑user support for Windows and Mac desktops, laptops, and peripherals via phone, email, remote‑assistance tools, and onsite support., • Administer and support macOS hardware and operating systems, including Apple product integration within a mixed Windows/Mac environment., • Install, image, configure, upgrade, repair, and maintain endpoint hardware, operating systems, applications, and security tools., • Deploy and manage software updates, patches, and upgrades across Mac and Windows endpoints., • Support and troubleshoot Microsoft 365 applications and approved productivity tools; deliver end‑user training and documentation as needed., • Support and troubleshoot AI‑powered tools and platforms; leverage AI and automation to improve troubleshooting, documentation, and support efficiency., • Use ServiceNow to manage incidents, requests, problems, and changes; document resolutions and ensure tickets meet SLA requirements., • Track, analyze, and report ticket trends and recurring issues using ServiceNow reporting., • Maintain accurate asset, lifecycle, inventory, and configuration records, including CMDB updates and spare‑parts inventory., • Recommend and help implement system and technology improvements to enhance reliability, security, and user experience., • Provide remote support to users at other Garan locations and participate in help desk rotation, including after‑hours or weekend support as required., • 5 days in-office with occasional after hours and weekend support shifts, • Limited travel to other Garan offices (as needed) Preferred Qualifications • Experience supporting Microsoft Exchange and enterprise business applications., • Experience using Microsoft Copilot or similar tools to improve end‑user productivity and workflows., • Experience with mobile and endpoint management solutions (MDM/UEM)., • Comfortable supporting and communicating with senior leadership and C‑level executives., • Experience supporting Microsoft Teams and Zoom meetings, including conference room hardware (e.g., Neat Bar)., • Experience onboarding new users. Knowledge, Skills, and Abilities • Strong knowledge of macOS administration, imaging, and directory services., • Experience supporting Windows 10/11 and Microsoft 365 applications., • Strong understanding of AI technologies and their application in end‑user support., • Experience with Mac MDM tools; Kandji and Jamf, • Basic TCP/IP troubleshooting skills., • Working knowledge of Adobe Creative Cloud., • Experience supporting high‑end color printers., • Working knowledge of remote connectivity tools (e.g., RDP, VPN)., • Strong understanding of hardware and software asset management practices., • Advanced knowledge of PC and Mac operating systems and hardware., • Strong working knowledge of ServiceNow ITSM, including ticket lifecycle and workflows., • Familiarity with ServiceNow CMDB and IT asset management practices., • Strong communication skills and the ability to work effectively with employees at all levels., • Ability to work independently with minimal supervision and adapt to new responsibilities. Credentials and Experience • Bachelor’s degree in a computer‑related field., • 3 to 5 years of experienceSalary Starting at $100,000/year.

Job Description Director, Talent Management New York City, NY | Hybrid | Full-Time Build Your Career While We Build the Future About Us At Milrose Consultants, LLC, we build more than buildings—we build trust, expertise, and high-performing teams. As a growing, multi-disciplinary consulting firm, we believe our people are the foundation of our success. We invest in talent, foster strong leadership, and build scalable practices that enable our teams to shape the skylines of tomorrow. Position Overview The Director, Talent Management will own and evolve the full talent management ecosystem, partnering closely with senior leadership on talent strategy, compensation alignment, and workforce development. This role is well-suited for a hands-on, data-driven talent leader with experience in high-growth, acquisition-driven environments. What You’ll Do End-to-End Talent Management Cycles • Design, implement, and continuously evolve performance management programs, including goal-setting frameworks, ongoing check-in cadences, mid-year and year-end calibration processes, and promotion practices, • Build and scale talent review practices beyond self-directed development, including high-potential identification and differentiation, succession planning, and development planning Change Management & Change Enablement • Lead enterprise culture change aligned to the Milrose Culture Blueprint, embedding desired behaviors across the employee lifecycle, • Strengthening manager capability in performance conversations, feedback, and employee development through targeted programs for both new and experienced managers, • Lead post-merger integration efforts to drive alignment in culture, talent processes, and organizational mindset Maintain and Evolve Job Architecture Frameworks & Role Profiles • Align performance and compensation frameworks across a multi-acquisition, multi-location workforce, supporting job architecture harmonization and role-level initiatives, • Translate job architecture into clear career paths to support employee growth and internal mobility, • Enable development planning through effective use of Individual Development Plans (IDPs) Talent Partnership • Partner with business leaders and HR colleagues to translate business priorities into actionable talent plans; serve as a trusted advisor on performance, organizational design, and workforce readiness Talent Analytics & Insights • Develop and maintain talent analytics and reporting, including executive- and board-level dashboards, to track program effectiveness, engagement trends, and key talent KPIs Learning & Development • Own the end-to-end learning and development function, designing, piloting, iterating, and implementing differentiated learning paths for individual contributors, people managers, and senior leaders, • Continuously assess, evaluate, and evolve training programs and tools, including the LMS, with ownership of content architecture, learning path configuration, utilization reporting, and vendor and content partnerships, • Ensure learning infrastructure scales effectively across acquisitions by harmonizing inherited programs and building toward a cohesive, enterprise-wide development framework, • Lead the annual HR compliance training strategy and delivery through KnowBe4 What You’ll Bring Required: • Minimum 10+ years in HR, with specialist depth in talent management and organizational effectiveness; experience in performance management, L&D or OD a strong plus, • Bachelor’s degree in Human Resources, • Proven track record designing and scaling talent and learning systems in fast-paced, high-growth environments, • Strong analytical skills; ability to build data narratives and use talent metrics to drive decisions and stakeholder buy-in, • Experience partnering directly with C-suite and senior business leaders — not just supporting, but advising, • Hands-on program builder: comfortable operating without established infrastructure and driving initiatives from concept through execution, • Experience with multi-location or post-acquisition workforce complexity, • ADP, or comparable HRIS platform experience Preferred: • Master’s Degree in Human Resources, • HR SHRM or other recognized HR certification, • Experience in private equity-backed and/or acquisition-driven environments, • LMS administration and Culture Amp a plus Work Environment & Schedule • This position is based in New York City, NY with a hybrid work schedule, • Standard working hours are Monday – Friday, 8:30am – 5:00pm, • Travel requirements: minimal Compensation & Benefits • Salary range: $150,000 – $175,000 based on knowledge, skills, and experience., • Comprehensive health, dental, and vision, insurance, and 401K plan with a match., • Paid time off: Holiday, vacation, sick time, personal and birthday., • Career development and growth opportunities. Milrose Consultants, LLC is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. Milrose Consultants, LLC is committed to providing reasonable accommodation for qualified individuals with disabilities. If you need assistance or an accommodation due to a disability, please contact us at careers@milrose.com. Notice to third party agencies: Please refrain from calling or emailing our team directly. Our in-house Talent Acquisition team manages all recruiting operations, including the selection and management of all external suppliers.

Job Description Job Title: IT Infrastructure Engineer / Mainframe Location: New York, NY 10001 Job Type: Contract Job Type : Full Time Work schedule: Normal business hours Monday through Friday, 35 hours/week (not including mandatory unpaid meal break after 6 hours of work). Pay Rate: $75 to $180K Yearly (Depending on experience) Job Description / Justification: Position Overview The Financial Information Services Agency and the Office of Payroll Administration (FISA-OPA) are seeking an experienced and highly motivated IT Infrastructure Engineer / Mainframe Systems Manager to lead the Mainframe Systems team within the Shared Systems Division. This leadership role is responsible for overseeing enterprise mainframe operations, infrastructure stability, disaster recovery initiatives, capacity planning, and technology modernization. The selected candidate will manage daily team operations, assign and monitor tasks, establish performance goals, and ensure the reliability and availability of mission-critical systems. This role also requires participation in after-hours support activities, scheduled upgrades, and resolution of critical production incidents in a 24/7 enterprise environment. Key Responsibilities Mainframe Operations & Leadership • Lead and manage the Mainframe Systems team to ensure operational efficiency and system reliability., • Maintain enterprise IBM mainframe systems, storage platforms, program products, and supporting subsystems., • Ensure systems meet service-level agreements (SLAs) and organizational performance expectations., • Provide technical leadership for z/OS administration, hardware configuration, performance tuning, and disaster recovery solutions., • Monitor day-to-day operations and ensure issues are identified, escalated, and resolved promptly., • Act as the primary lead for disaster recovery planning and recovery-related activities., • Research, evaluate, and implement strategic technology solutions for enterprise mainframe environments., • Ensure compliance with FISA-OPA technical standards, policies, and procedures. Performance Monitoring & Capacity Planning • Analyze infrastructure performance and capacity utilization data., • Perform daily, monthly, and annual performance reviews and capacity planning for enterprise systems., • Track new software releases, maintenance updates, and platform enhancements., • Collaborate with the Mainframe team to remain current on emerging software and infrastructure technologies. Project & Vendor Management • Lead infrastructure-related projects, including hardware and software upgrades., • Develop project plans, timelines, and implementation strategies for both large and small initiatives., • Mentor and guide technical staff to ensure successful project delivery., • Build and maintain strong relationships with hardware and software vendors., • Coordinate with vendors on capacity planning, support, upgrades, and technology solutions Technology Innovation & Documentation • Stay informed about emerging technologies related to enterprise infrastructure and mainframe systems., • Evaluate and implement new technologies that align with agency requirements and modernization goals., • Develop, maintain, and manage technical documentation, operational procedures, and system standards., • Coordinate with operations teams to ensure all procedural documentation remains accurate and up to date. Strategic Planning & Budgeting • Support long-term infrastructure planning and budgeting activities., • Develop cost projections and upgrade plans for hardware and software lifecycle management., • Identify infrastructure needs related to capacity growth, end-of-life replacements, software support expiration, and consolidation initiatives. Minimum Qualifications Candidates must meet one of the following requirements: • Bachelor's degree from an accredited college in Computer Science, Engineering, or a related field, along with four years of full-time experience in data center operations, cloud engineering, or complex IT infrastructure engineering. OR • Bachelor's degree from an accredited college and eight years of full-time experience in data center operations, cloud engineering, or complex IT infrastructure engineering. OR • An equivalent combination of education and professional experience. Preferred Qualifications • 20+ years of experience managing enterprise infrastructure in large-scale environments., • Strong experience with IBM mainframe technologies, subsystems, and enterprise infrastructure platforms., • Candidates with extensive AIX, Linux, or UNIX infrastructure management experience will also be considered., • Strong understanding of IBM z/OS architecture, security, system internals, and enterprise storage technologies., • Excellent troubleshooting, analytical, and problem-resolution skills., • Ability to work independently and make informed technical decisions., • Strong communication and documentation abilities., • Experience coordinating with cross-functional departments, agencies, vendors, and technical teams., • Strong project management and time-management skills., • Ability to learn and adapt quickly to new technologies., • Excellent interpersonal and team collaboration skills.

Job DescriptionCompany Description OUR STORY: Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver. OUR CODE: We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company. If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you. Job Description The BIM Manager is a high-impact leadership role focused on executing a comprehensive digital transformation. This individual will spearhead the transition of firmwide standards into a unified, data-infused Building Information Modeling (BIM) ecosystem a sophisticated Kit of Parts. You will be responsible for the operational DNA of project delivery, establishing the SOPs, workflows, and data structures that govern both internal teams and external consultant partners. Beyond delivery, this leader will drive the firm’s long-term management of Digital Twins, along with all associated data. This role will function as the internal subject matter expert, establishing a peerless, proprietary digital framework that creates a new category of excellence in building information management. RESPONSIBILITIES Standards and Kit of Parts Mastery • Global Design Standards: Direct cross-functional teams and external consultants in developing global standards, "Kit of Parts" libraries, and BIM Execution Plans (BEPs)., • Workflow Optimization: Continuously refine SOPs based on feedback to ensure the transition to BIM reduces friction and improves productivity., • Consultant Leadership: Act as the technical lead and "Owner’s Representative" to ensure external partners meet rigorous requirements for data integrity and brand consistency., • Internal BIM Academy: Design and lead a comprehensive curriculum to upskill staff on new kit-of-parts methodologies and SOPs. Quality Assurance and Technical Authority • Digital Ecosystem Management: Lead the enterprise-wide configuration and support of cloud environments (ACC/BIM 360) and BIM frameworks., • Research & Development: Pilot new tools, such as automation scripts or carbon tracking, and translate findings into simplified workflows for the team., • Systems Leadership: Provide expert guidance on troubleshooting technical issues and identifying process gaps across the project lifecycle., • Active Mentorship: Help internal teams navigate new workflows and adopt digital-first mentalities through direct mentorship. Digital Twins and Futureproofing • Expert-in-Residence: Guide teams on moving data from static models to real-time engines and operational systems., • Lifecycle Data Flow: Oversee the transition of "As-Built" data into facility management systems, ensuring a seamless flow from construction to operations., • Strategic Alignment: Collaborate with internal stakeholders to align design technology with long-term business and operational goals.Qualifications, • Education: Professional degree in Architecture or a related field., • Experience: 8+ years in the AEC industry with a significant focus on digital project delivery for large-scale, complex building projects, • Detail-oriented, organized and enjoys problem solving, • Technical Mastery:, • Expert Revit Proficiency: Advanced modeling, parametric families, and multidisciplinary coordination., • Cloud Coordination: Mastery of Navisworks and Autodesk Construction Cloud (BIM 360)., • Data Integration: Deep understanding of data visualization tools like Power BI, Tableau, or similar., • Design and Scripting: Strong knowledge of Rhino and Grasshopper. Proficiency in Dynamo scripting or Revit API is highly desirable to drive automation. Pay Transparency: Min $140k - Max $150k Additional Information AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE: • We offer competitive salary, benefits, and industry leading commission opportunities for club employees, • Complimentary Club membership, • Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/ All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

Job DescriptionCompany Description Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms. But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market. Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence. Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued. Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment. Job Description Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post sales lifecycle of a customer account portfolio, ensuring customers do not simply "use" the platform but deeply integrate Strategy's cloud-native architecture, Semantic Layer (Mosaic), and AI-powered analytics capabilities into their core technology stack. Your goal is to drive measurable business value and Net Revenue Retention (NRR) by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand. Location: New York, NY. Candidates must reside in the New York metropolitan area (NY, NJ, PA, RI, or CT) and be able to commute to the New York's office as needed. Key Responsibilities 1. Technical Strategy & Customer Success Act as the lead technical advisor for your accounts, guiding customers through complex cloud-native architectures, Semantic Layer (Mosaic) implementations, and AI-driven analytics workflows. Leading C-suite whiteboard sessions to align platform capabilities with high-level business goals. Deep-diving into client workflows to uncover and implement high-value use cases. Translate executive requirements into value realization plans, ensuring technical migrations and data initiatives result in realized ROI and account growth. Develop and execute customer roadmaps that align with enterprise architecture, security requirements, and strategic business objectives — defining measurable KPIs and adoption milestones. Lead Quarterly Business Reviews (QBRs) with both business and technical stakeholders, demonstrating ROI, reviewing progress against success metrics, and aligning on future priorities. 1. Technical Enablement & Adoption Lead the technical configuration and integration phase to accelerate time-to-value, partnering with implementation teams to ensure a smooth transition from deployment to operational use. Conduct deep-dive technical demonstrations, developer "Office Hours," and capability workshops for engineering, data science, and BI teams. Proactively monitor account health using technical telemetry — identifying and resolving performance bottlenecks, integration inefficiencies, and adoption gaps before they impact customer satisfaction. Monitor customer health, engagement trends, and platform adoption data to proactively identify risks and opportunities for value expansion across the account. 1. Product Advocacy & Engineering Collaboration Synthesize technical feedback and edge cases from the field to influence Strategy's Product and Engineering roadmaps, acting as the customer's internal advocate. Partner with Engineering to lead strategic customers through Alpha/Beta programs for new AI, Mosaic, and platform features. Serve as a high-level technical point of contact for complex support escalations, coordinating between the customer's engineering team and Strategy's internal developers to drive timely resolution. Advise customers on platform enhancements, integrations, and upgrades — ensuring alignment with the Strategy product roadmap and the customer's long-term data strategy. 1. Commercial Collaboration & Customer Advocacy Support the successful renewal and expansion of customer accounts by ensuring continuous technical and business value realization from the Strategy platform. Partner with Sales and Account Management to identify upsell and cross-sell opportunities, providing account health insights and adoption data that inform commercial strategy. Proactively identify renewal risks and collaborate with Sales and leadership on mitigation plans before they escalate. Develop strong referenceable customers willing to participate in case studies, testimonials, reference calls, and industry events. Qualifications Core Technical Requirements Bachelor’s degree in business administration, Computer Science, Engineering, Data Science, or a related discipline (or equivalent practical experience) required. Hands-on experience with cloud-native services (microservices, Kubernetes, Docker) and major cloud providers (AWS, Azure, or GCP). A professional cloud certification is strongly preferred. Strong understanding of data modeling, ETL/ELT processes, semantic layers, and the lifecycle of Machine Learning models (MLOps and AI deployment). Familiarity with enterprise analytics, Business Intelligence tools, or AI-driven data platforms is highly desirable. Experience & Professional Skills 7+ years of experience in a customer-facing Customer Success role — such as Customer Success Manager, Technical Account Manager, Solutions Architect, Sales Engineer, or Technical Consulting — within a SaaS or enterprise software environment. Demonstrated experience managing strategic or enterprise customer accounts across complex, multi-stakeholder organizations. Ability to analyze usage data and platform telemetry to identify patterns, surface insights, and deliver data-driven recommendations for expansion and optimization. Exceptional ability to explain complex technical concepts (e.g., universal semantic layers, data fabric, cloud-native architecture) clearly to non-technical executive stakeholders. Strong project management and collaboration skills, with experience working across Sales, Product, Engineering, and Support functions. Familiarity with Agile development cycles and DevOps practices to support customer engineering teams effectively. Experience with CRM and customer success tools such as Salesforce, Gainsight, or equivalent platforms. Additional Information Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, gender, sex, sexual orientation, gender identity, disability, veteran status, age, genetic information, or any other legally-protected basis. Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at application_accommodations@strategy.com. Visit Strategy’s Careers page for additional information.

Job Description Building a Brand Starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Location: New York. This is a hybrid role, must live in the NY tri state area and be able to go into office. Learn more at www.firstagency.com What You Would Get To Do The HR Systems Manager will play a key role within the IT organization, collaborating closely with the People & Culture (P&C) team to define and execute the strategy for core HR platforms (BambooHR, UKG, Greenhouse, Docebo). This role is responsible for the ongoing systems management, as well as contributing to the evaluation, selection and implementation of future HR technologies. The ideal candidate will have a strong systems mindset and a passion for enhancing automation, efficiency, and reducing manual efforts across the business. This position also involves managing vendor relationships and coordinating with third-party consultants, serving as a critical link between IT and People & Culture. The role also requires flexibility to occasionally work outside of traditional office hours, depending on demand and production requirements. Your Contributions Human Resources Information System (HRIS) • Build and maintain relationships with vendors and external consultants to manage delivery of services (e.g. feature updates, system support, etc.)., • Provide training across P&C teams to ensure understanding of how the systems work and how to use it efficiently and effectively., • Collaborate with the Encore team responsible for HR Technology to ensure changes are communicated and tested., • Collaborate with P&C to enhance processes and system controls, aiming to improve efficiency and overall operational effectiveness., • Partner with IT Operations to automate and maintain user accounts and roles for HR systems., • Evaluate and prioritize improvements and issue resolutions based on stakeholder feedback and overall business impact., • Maintain API and/or low-code HRIS integrations across systems., • Maintain a detailed log of all open items, including updates, reported bugs, fixes, and pending enhancements and proactively support the resolution and closure of outstanding issues by coordinating with relevant teams., • Build and improve reports within the existing systems to ensure accuracy and efficiency., • Work with Data + Insights and Data Governance to define data/metrics needed for P&C dashboards across systems. Applicant Tracking & Learning Management Systems • Serve as the primary point of contact for managing Applicant Tracking and Learning Management Systems, including vendor relationship management., • Build new reports and enhance existing ones to support data-driven decision-making., • Effectively monitor and maintain system license usage., • Develop and maintain any API or low-code integration across all systems., • Continuously work with P&C to improve the overall processes and controls to enhance system efficiency and user experience. What We Are Looking For • Bachelor's Degree preferred, • Position requires more than 8-10 years of experience, • Knowledge of and experience with HRIS, ATS, and LMS systems and functionality (e.g., BambooHR, UKG, Greenhouse, Docebo), • Experience with 1-2 implementations of an HRIS system (preferably UKG, Workday, SuccessFactors), • Experience working with vendors and third-party technology partners, • Multiple (5+) years of relevant experience with HR systems in a global enterprise, • Configuration of design templates, development work and customization of HRIS, ATS, and LMS systems, • Strong initiative with an appetite to learn and develop, • Strong attention to detail and the ability to see jobs through to completion, • Ability to prioritize work and meet deadlines with excellent planning and organizational skills, • Ability to successfully work under pressure and deliver change, • Ability to work both independently, and within a team, and a strong team player At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth • Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Mobile Phone Allowance, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure, • Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations. United States Residents: The base pay for this position ranges from $116,000.00 - $135,000.00. This role is also eligible for an annual discretionary bonus. Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. #LI-hybrid #LI-MV2 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job DescriptionJob Title: IT Infrastructure Engineer Location: New York, NY Note: This is an onsite position Job Description: The Financial Information Services Agency and the Office of Payroll Administration (FISA-OPA) are seeking a highly motivated and seasoned manager to oversee the Mainframe Systems within the Shared Systems Division. This is a leadership role for the Mainframe Systems team and we require an individual to oversee the day-to-day operations of the group. The team is responsible for the IBM mainframe computer system, program products, subsystems and storage. The candidate will manage task assignment, and performance management, setting team and individual goals. The candidate will be expected to provide off-hours coverage for scheduled upgrades and participate, as necessary, in troubleshooting critical production incidents with 24/7 availability. TEAM OVERSIGHT: -Ensure that the Mainframe team works together as a team and also within the enterprise to ensure that the systems remain available according to the SLA. -Provide a leadership role in z/OS administration, performance management, hardware configuration, and implementation of mainframe technologies and DR solution for the agency. -Oversee the daily operations and ensure that it is monitored and issues are escalated. -Serve as a lead formatters related to disaster recovery. -Research and implement strategic solutions related to mainframe systems. •Ensure that FISA-OPA department technical policies are followed PERFORMANCE, MONITORING, AND CAPACITY PLANNING: -Analyze performance and capacity data. -Perform daily, monthly and yearly performance and capacity planning for the mainframe systems. PROJECT PLANNING: -Run projects related to hardware and software upgrades. -Develop and manage project plans. Lead and mentor the Mainframe team to complete the project according to the timeline for large and small initiatives. SOFTWARE VERSION MANAGEMENT: -Keep track of new releases and maintenance of mainframe software. -Work with the Mainframe team to stay current on all software. VENDOR MANAGEMENT: -Work with vendors to build and develop relationships. -Act as a liaison to software and hardware vendors for capacity planning. NEW TECHNOLOGIES: -Stay acquainted with new emerging technologies related to the mainframe. -Responsible for matching current technology with the need of the agency. Evaluate and implement new technologies as needed. DOCUMENT MANAGEMENT: -Write and manage all documentation and procedures related to mainframe systems -Work with the Operations team to ensure that the proper procedural documents are accurate and current FISCAL PLANNING: -Within the City and FISA's budget and planning cycle, produce a plan that lays out the cost overtime for hardware and software purchase/upgrades as necessitated by: end-of-life for hardware, new business requirements, end of support for software, capacity/growth, consolidation initiatives for cost reduction, etc. Minimum Qualification Requirements: 1.A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or, 2.A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or, 3.Education and/or experience which is equivalent to "1" or"2" above. Preferred Skills: • 20+ years of experience working as an infrastructure manager in a large-scale environment., • Experience with mainframe systems technologies, subsystems, and internals. If the candidate does not have experience with mainframe systems technologies, we will also accept strong experience in AIX/Linux/Unix systems., • Strong understanding of IBM mainframe z/OS operating system, control, structure, logic, and security. If the candidate does not have experience with the mainframe platform, we will also accept infrastructure management of AlX/Linux/Unix systems with enterprise storage systems., • Must be self-motivated, able to find answers on his/her own, and experienced in problem determination/analysis/resolution., • Ability to work well and communicate with other departments, agencies, and technical support staff - including the ability to document and explain problems., • Ability to complete team projects by coordinating team resources and working with other departments and the data center., • Ability to plan, manage time according to schedules, and provide status updates required., • Ability to work with staff to quickly learn new technologies and resolve issues., • Strong interpersonal skills and ability to work well in a team environment., • Excellent communications skills (oral and written). Additional Information: The City of New York offers a comprehensive set of benefits and programs to employees, including health insurance, pension plan, Deferred Compensation Plan (with 457, 401K and Roth IRA options), pre-tax Commuter Benefit program, pre-tax Flexible Spending Accounts programs and more. Additional benefits such as prescription drug coverage, dental benefits, vision care benefits and more are also available through District Council 37 – Local 2627, the union that represents employees in this title. If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit. About Us: Since 2000, Tri-Force Consulting Services (https://triforce-inc.com) has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.

Job Description We are seeking freelancers/consultants for on site IT Support in the New York City, NY area to join our team! As a team member, you will assist our clients with resolving a range of computer-related issues and/or provide on-site support as needed. Responsibilities: • Installation of workstations., • End-user support for executives, office personnel, and other key business stakeholders; this could include installation and configuration of hardware and software applications, as well as some security functions such as password resets, etc., • Experience with copying/restoring end user data files, migrating Windows 7 to Windows 10 utilizing tools such as Azure, SCCM, PXE boot, etc., • Basic networking, rack/stack/patch, remote hands support, etc., • Experience working with AD (active directory), domains, group policy, etc., • E-mail, A/V conferencing, VoIP device replace and configuration., • Support of enterprise solutions including Microsoft Office365, Exchange email, Anti-Virus software, etc., • Provide timely and efficient executive-level support., • Provide technical support on commonly used applications and devices (MFD network printers, O365 Applications, etc.) Requirements: • 5+ years support experience in an enterprise environment using Windows and some Apple/Mac hardware., • Application support for Microsoft Office365, Document Management, SharePoint Online and Exchange Online., • Working knowledge of Azure, Intune, and other cloud based services., • Operating Systems: Windows Server, Mac OS X (Server/Workgroup Manager), iOS and Windows 7 through 10., • Xerox, Canon, HP printer installation, local/network configuration and print management., • Excellent verbal and written communication skills., • Ability to effectively operate independently as well as in a team environment., • Ability to lift heavy objects up to 50 lbs. We Offer: • Flexible work schedule! Hours/Shifts are on-demand - we'll work with your schedule & availability!, • Competitive compensation and 2hrs. minimum pay on all assignments., • Job related expense reimbursement. Apply Today! Company DescriptionTechmate is a pioneering On-Demand, Technical Support Platform built for the distributed workforce. Our clients are some of the largest professional service firms, manufacturing, real estate and related brick and mortar companies who have nationwide and global office locations.Techmate is a pioneering On-Demand, Technical Support Platform built for the distributed workforce. Our clients are some of the largest professional service firms, manufacturing, real estate and related brick and mortar companies who have nationwide and global office locations.

Job Description Field Support Engineer Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY Seeking a Field Support Engineer for a hybrid role combining endpoint engineering and hands-on IT support across Windows and Mac environments. The role also involves providing on-site hardware/software support, handling Tier 2/3 technical escalations, and maintaining office IT infrastructure such as AV systems, printers, and networking equipment. Experience with JAMF is an added advantage. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES We are seeking a versatile and highly skilled Field Support Engineer capable of working with Windows and Mac Hardware to join our NYC team. This is a unique hybrid role designed for a candidate who possesses strong system administration skills but also enjoys getting their hands dirty with physical support. You will be responsible for engineering our endpoint environments while simultaneously providing expert, desk-side hardware and software support to local users. Knowledge on JAMF will be a plus. • MDM & Endpoint Engineering: Build deployment profiles, package applications, and manage automated OS patching., • Physical Field Support: Act as the primary on-site technician to resolve hardware, software, and peripheral issues directly at user desks., • Zero-Touch Deployment: Maintain automated deployment workflows via Apple Business Manager and Microsoft Autopilot for seamless employee onboarding., • Tier 2/3 Escalations: Serve as the senior technical resource for complex OS, network, or software issues escalated by the helpdesk., • Local Infrastructure: Maintain physical office technology including conference room AV setups, printers, and basic networking hardware. MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity., • Experience with MAC and Windows hardware replacements, • Demonstrated experience supporting Windows-based. JAMF, MAC OS environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential., • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, MAC OS, Jamf, Intune, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365., • Experience with PC and laptop hardware installation, configuration, and troubleshooting., • Familiarity with enterprise antivirus and endpoint protection solutions., • Experience with helpdesk ticketing systems and IT service management practices., • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices., • Familiarity with enterprise encryption solutions and Windows device management via Active Directory., • Strong analytical, problem-solving, and technical troubleshooting abilities., • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs., • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences., • Demonstrated commitment to delivering high-quality customer service to internal stakeholders., • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities., • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment., • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds., • May require bending, kneeling, or crouching to install or service equipment., • Work is performed primarily in a standard office or data center environment with moderate noise levels., • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job DescriptionABOUT UPCLEAR UpClear provides software to growing Consumer Goods brands, helping them plan & analyze volumes, revenue and trade promotion. Our software BluePlanner facilitates collaboration, efficiency, and holistic business analysis throughout the distribution process. We serve clients at various stages of growth across America, Europe and Asia. Our growth is substantial and consistent; we have been on the Inc 5000 list of fastest growing private companies for nine consecutive years. UpClear's global headquarters is in New York City and we have offices in London, Paris, and Singapore. This role requires 4 days on site collaboration per week. You must be able to commute to our West 22nd Street office in New York. WHY UPCLEAR? • Develop SaaS consulting and implementation experience and expertise in the CPG / Retail industry, • Opportunities to grow within technical and other areas such as strategy, marketing, and sales activities, • Get on the ground floor of a startup-like company that already has a global reach About The Role As Client Delivery Manager, you will be part of UpClear’s global Delivery team. You will work with our new clients (primarily in the US) to deploy our SaaS software as well as provide project management support to our existing client base. The role involves developing and managing project plans, running discovery workshops to gather clients requirements , managing project communications externally and internally, and directing technical resources on our Solutions team. The role includes periodic travel (less than 10%) to client locations for discovery, design, and training sessions but is otherwise office based. You have opportunities for advancement as the company grows and you develop BluePlanner expertise and project management skills. Responsibilities • Lead the end-to-end delivery of TPM software implementations from scoping and design to deployment and post-go-live support, including managing system integrations with third party systems., • Serve as the primary liaison between CPG business stakeholders and technical delivery teams, translating business requirements into actionable plans., • Manage multiple concurrent projects, including enterprise-level implementations with large stakeholder groups and intricate system integrations that involve a mix of configuration and tech deliverables, • Identify key opportunities with clients and upsells where appropriate to drive more value both for client and UpClear, • Establish broad TPx functional expertise across BluePlanner modules and features, • Maintain strong customer relationships by understanding their business needs and motivations, • Identify and raise potential risks and escalations to direct manager, supporting the management of project scope, budget, and timelines within defined parameters., • Test software functionality ahead of deployment to clients, • Train clients on software usage and best practices, • Lead the change management plan including training, communications, and post-go-live support, • Full documentation of system configuration for full project handover Requirements • Bachelor’s degree with a minimum 3-6 years of work experience, including Business Analysis and Project management, • TPM Software Experience. Familiarity with leading TPM platforms, • CPG Industry Knowledge. Understanding of CPG trade terms, promotional spend tracking, and customer planning cycles., • Ability to manage delivery through both Agile sprints and milestone-based approaches., • Strong collaboration and project management skills, • Strong stakeholder management and persuasion skills, • Ability to quickly diagnose and address issues/concerns from multiple levels of the client organization and communicate effectively, • Ability to successfully manage ambiguity and adapts to changing conditions during project planning and execution, • Ability to work with standard oversight and identify ways to contribute “above and beyond” day to day tasks, • Ability to take initiative to establish better “Ways of Working” in the organization and serve as an example and mentor to more junior resources, • Team player with the willingness to step up when needed Benefits UpClear employees have access to a range of competitive benefits, including • Various Health Care Plans you can choose from to best fits your needs (Medical, Dental & Vision), • Retirement Plan with company match (401k, IRA), • Commuter Benefits, • Generous Paid Time Off package that grows with seniority (Vacation, Sick, and Public Holidays), • Paid Maternity leave, • Paid Parental bonding leave, • One month paid sabbatical after five continuous years of work at Upclear, • Salary $115K-$155K The salary range listed is a good faith determination of potential compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary several factors may be considered as applicable including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority.

Job DescriptionDesktop/Workstation Design EngineerEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is seeking an experienced Desktop/Workstation Design Engineer to participate in architecture discussions, system reviews, design planning, and technology roadmap planning for current and future desktop integration efforts. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Acts as the Subject Matter Expert for the development and implementation of the Desktop Operating System (OS) Images. - The candidate engineers’ robust solutions for large-scale deployment of software using OS deployment technologies such as Microsoft Endpoint Configuration Manager (MECM) and the Microsoft Deployment Toolkit (MDT). - Develops tests and implements software distribution packages, to include updates to software applications to be applied to desktops, laptops, tablets, and servers used within the enterprise. - Provides information and recommendations to meet various user-based software requirements. - Strong familiarity with scripting languages such as Powershell and VB script. - Implements server OS deployment methodologies to include automated server build processes. - Provides support for an OS patching infrastructure such as HCL BigFix or Windows Update/MECM that applies mandatory security updates to enterprise systems. - Analyzes, evaluates, and recommends desktop, laptop, tablet, and server hardware. - Performs security related tasks which include, documentation, vulnerability scan review, assessment support, patch management, and auditing as required. Qualifications:- The ideal candidate for this position will possess experience with integrating and upgrading desktops and laptops from the Windows 7 operating system to Windows 10 operating system, upgrading Microsoft and 3rd party applications, and have experience with litigating software such as Ipro and Concordance. - The ability to work independently with only minor guidance is a must. Our team is engineering a Windows 10 image on an Intel based system which will be integrated with Microsoft Exchange 2013, Microsoft Office 2013, and various 3rd party applications. · Windows OS engineering experience· Understanding of the application of security controls on the image· Microsoft Office engineering experience· Integrating anti-virus applications in an image· VPN/Remote access (Cisco Secure Access with RSA a plus)· Windows Scripting experience· Good writing skills Ideally, you will also have:- VB and/or VBA coding experience a plus· VDI/Citrix experience· SMS/SCCM experience a plus· Understanding of PKI· VMWare experience· Litigating software such as Ipro and Concordance Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

Intuit is seeking highly motivated individuals to join our dynamic team as dedicated Tax Experts – Retail On-Site in one of our new TurboTax locations across the United States on a seasonal basis.This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to he

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

Intuit is seeking highly motivated individuals to join our dynamic team as dedicated Tax Experts – Retail On-Site in one of our new TurboTax locations across the United States on a seasonal basis.This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to he

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives yo

Intuit is seeking highly motivated individuals to join our dynamic team as dedicated Tax Experts – Retail On-Site in one of our new TurboTax locations across the United States on a seasonal basis.This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to he

Intuit is seeking highly motivated individuals to join our dynamic team as dedicated Tax Experts – Retail On-Site in one of our new TurboTax locations across the United States on a seasonal basis.This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to he