Universal Banker I
hace 5 días
Union Springs
Job DescriptionDescription: Job Title: Universal Banker I Department: Operations Location: Union Springs, NY Position Type: In Person Full-Time/Hourly 40 hours week - Monday thru Friday occasional Saturdays as needed Job Summary: A Universal Banker completes a wide range of tasks. Processing a variety of financial transactions including check cashing, withdrawals, deposits, loan payments and opening accounts. Personal service and dependable guidance is a must. Job Responsibilities: • Receiving deposits and loan payments, cashing checks, issuing savings withdrawals and recording night and mail deposits., • Sells cashier’s checks and series e bonds., • Answers questions in person or on telephone and refers customers to other bank services as necessary., • Open new bank accounts (checking, savings, IRAs and CDs) according to regulations and procedures., • Provide exceptional customer service to customers in a friendly and courteous manner at all times., • Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly., • Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties., • Provide information to customers on their account status and account balances., • Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions., • Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction. · As the first line of contact customers have with the bank, Universal Banker IIs are expected to be courteous, friendly, helpful and neatly dressed at all times. · All other duties as assigned. Skills and Qualifications: · Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made. · Strong communication skills. · Must possess excellent multi-tasking skills and be able to function under pressure. · Ability to use the computer efficiently and also learn how to use new software. · Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times. · Must have a keen eye for detail and follow instructions to the letter. Education, Experience, and Licensing Requirements: · The minimum educational requirement is a high school diploma or GED. · One year prior experience in customer service preferred. Benefits: · Health and dental insurance · PTO and sick time · 401K · Tuition reimbursement · Paid Federal holidays off · Life Insurance · Continuing education and tuition assistance · Reduced rates on loans Schedule: · Full-time Monday through Friday 8am – 5pm. Some Saturday’s 9am – noon required. Salary: · $18 – 20 per hour, commensurate with experience Cayuga Lake National Bank is an equal opportunity employer. Requirements: