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Job DescriptionJob Description The SHIFT Marketing Internship is an opportunity like no other. Here you will have the opportunity to learn and develop crucial skills in sales, persuasion, work ethic, and professional communication. Completing the SHIFT internship will allow you to fill your resume with real numbers, data and professional experiences. These accomplishments you will have throughout the SHIFT internship will demonstrate and boast the skills you have acquired as you move forward with your career. Don’t wait, get a head start and SHIFT your future today! Responsibilities & Expectations • Develop, refine and master sales skills in order to generate revenue, • Learn how to effectively use sales technologies such as CRM’s, • Successfully engage with clients and provide necessary support for success, • Promote like-minded success through friendly competition and growth mindset training, • Be coachable, • Promote positivity and creative thinking in order to help your team's sales and customer service processes, • Verbal communication, • Organization, • Scheduling, • Time management, • Professionalism, • Average First Year Intern earns $13,000-$26,000 in commission (Realistic opportunity to make more), • Average returning intern improves commission by more than 40%, • Multiple extra bonuses, competitions, incentives/prizes and opportunities are available, • Housing/furniture set up for interns in our markets upon internship offer acceptance, • Networking, • Potential full-time hire upon completion of internship

Job Description Location This position is 100% in-office and reports to our facility on-site in Syracuse, NY (Must be local or willing to relocate at your own expense). Job Summary Help protect life and property at Rapid Response! Rapid Response Monitoring is searching for a passionate problem-solver to join our fast-paced Technical Services team. As our frontline Technical Support Specialist, you will be ensuring our customer alarm and fire systems run smoothly 24/7. Your expertise will directly impact their safety and peace of mind, making every day a rewarding experience. Salary Range $60,000 - $80,000 per year, based on experience Hours Various (5:00am-5:00pm; 12:00pm-9:00pm) Responsibilities • Thrive in a dynamic environment: work independently and collaboratively in a fast-paced support center, solving problems under pressure, • Troubleshooting guru: diagnose and resolve technical issues related to customer alarm and fire systems, ensuring their seamless operation, • Communication expert: clearly communicate via phone, email, chat, ticketing system or in person complex technical concepts to customers or staff members, fostering trust and exceeding expectations, • Documentation: recording and tracking customer issues, solutions, and interactions for future reference, • Customer Focus: prioritizing customer satisfaction and ensuring a positive experience, • Manufacturer and Product Knowledge: Staying up to date with industry manufacturers and RRMS products and services, • Associate’s degree, two (2) years of IT experience, or equivalent military experience, • Experience in high-volume technical support role, • Proficient computer skills and applications (i.e., typing, Word, Excel, Ticket Systems, Web Applications), • Medical, Dental, Vision, and 401k, • Paid vacation and sick time, • Wellness Program + Wellness DAYS OFF, • Internal advancement opportunities Located in Franklin Square, Rapid Response prides itself as a newly remodeled state-of-the-art facility containing ultra-modern technology. From touch-free entrances and continual sanitization to iPad break rooms and comfortable lounge areas, our employees enjoy a pristine and contemporary work environment. Additional Information Rapid Response offers competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at . Rapid Response is an Equal Opportunity Employer.