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We are currently sourcing for a Vice President Trading Engineer for Crypto Trading to work in Jersey City, New Jersey. The Role Vice President Trading Engineer will be working in development and delivery of high quality, timely and maintainable software solutions in an agile environment which meet functional and non-functional business requirements. This role will involve partner & stakeholder engagement, design and release support. * Designing and implementing technology solutions for the Fidelity Digital Asset business * High Performance algorithms for trading / crypto trading * Working closely with our business partners to contribute to business-critical initiatives * Demonstrate software engineering excellence through continuous integration, continuous deployment, * Keeps current with IT blueprint, frameworks and technologies that would benefit us and improve our productivity; guides junior team members on technology * Collaborate with multiple stakeholders/large cross functional teams as part of work delivery * Follows practices and contribute towards innovative solutions to increase productivity * This is a hands-on role where you will write code for product features * Set technical direction for software developers by concluding design with other tech leads and architecture. The Expertise and Skills You Bring * Bachelor's degree in computer science or related field required * At least 12 years of software engineering experience * Strong background in designing and developing low latency trading systems. * Experience in building SOR, Algo engine, or exchange-connectivity for Equities or Crpto. * Experience using kernel bypass e.g., Solarflare OpenOnLoad. * Extensive experience with modern Java using zero GC pattern. * Highly proficient in ultra-low latency design patterns and optimizing trading systems. * Hands on experience with low latency messaging products, such as Aeron, Solace or 29West. * Knowledge of FIX protocols * Proficient in SQL and a working knowledge of relational and time series databases * Experience with designing APIs, distributed systems, asynchronous workers and resilient messaging services * An understanding of cloud-based deployments using Kubernetes and AWS * Ability to build reliable software that can withstand unreliable environments * Can provide leadership and mentorship across small, agile teams in a very collaborative environment where your ideas are welcome * Solid analytical, communication, and organizational skills * An interest in and experience with cryptocurrencies and a passion for keeping up to date in the space. * Have the drive and ability to deliver software with a high degree of automation * Proficient with version control systems and can handle development for multiple releases in parallel * Have the spirit and willingness to contribute to org level innovation * Have a learning mindset and is able to demonstrate versatility in addition to your specialization * Should have the ability to work effectively with both partners and project team members * Have Knowledge of Agile methodologies or iterative development processes * Have Knowledge of Acceptance test-driven development a plus. * Have Ability to take ownership * Coach team members and take accountability for the deliverables * Excellent collaboration and Interpersonal skills * Great attitude, being a mentor, team player and effective contributor * You have Focus on productivity * Experience in Capital markets or Crypto Currency specifically with exposure to Trading, Algo Trading. The Team Fidelity Digital Assets®, a Fidelity Investments Company, is developing a full-service enterprise-grade platform for storing, trading and servicing digital assets, such as Bitcoin and Ethereum. Fidelity Digital Assets® adopts an entrepreneurial culture and startup approach while serving as one of the most innovative business units within Fidelity Investments. Our global, diverse team of hundreds of forward-thinking professionals lead with agility and creativity to build solutions that bridge the gap between traditional institutional investors and their exposure to digital assets. The firm’s tenure and experience across multiple business lines present our employees with unprecedented access to knowledge, technology, and resources that help our team reshape the future of finance. As a Software Engineer you will be an integral part of the Trading team. You’ll get the opportunity to develop your skills, collaborate across Fidelity teams and continue to learn in a fun, collaborative, iterative, and rapidly changing environment. This is a hands-on role where you will write code for product features. It is a great opportunity to build secure, scalable, resilient cloud-based services utilizing modern software development practices. You will get the opportunity to develop your skills, collaborate across Fidelity teams and continue to learn in a fun, collaborative, iterative, and rapidly changing environment. The Fidelity Digital Asset® Trading Team is responsible for platform services and APIs that manage trading of crypto currency. Platform contains a crossing engine and a smart router that would connect and send client orders to other exchanges and liquidity providers. In addition to aggregating market data and routing orders the platform also includes multiple internal/external facing user interfaces and API and services to support the platform. The base salary range for this position is $140,000-285,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of ___ to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Information Technology

Due to growth and expansion in North America, the company is seeking two Field Service Engineers based in the Midwest (Chicago/Milwaukee), Northeast (Philadelphia/NYC/New Jersey), or Southeast (Atlanta) areas.

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Job Description About Northside Northside Center for Child Development serves over 4,000 children annually through high-quality, outcomes-driven behavioral health, early childhood, and enrichment services. With over $30 million in annual funding, the organization provides children and their families with the support they need to overcome adversity, thrive, and pursue their dreams. Northside has been a staple of the Harlem community since its founding in 1946 and a pioneer at the intersection of education and behavioral health for Black and Latino children. Several of its programs were the first in Harlem and established the standard of care for many social service agencies. Northside’s founders, Doctors Kenneth, and Mamie Clark were psychologists whose breakthrough Black/White Doll Study was used as evidence in Brown v. Board of Education, which declared public school segregation unconstitutional. The philosophy behind this landmark decision, now on its 70th anniversary, continues to inspire Northside to create and drive innovative programs that focus on the strengths of families and the importance of children’s self-esteem. For more information on Northside Center for Child Development, please visit . About the Role We are seeking a proactive and customer-focused Helpdesk Engineer to join our IT support team. This role will focus on providing Tier 1 and Tier 2 support for desktop configurations, Office 365 platform services, and Windows environments. You’ll be the first point of contact for users needing assistance, ensuring timely resolution of issues and maintaining a high standard of service delivery. Key Responsibilities * Provide technical support to end-users via phone, email, chat, and in-person for hardware, software, and network-related issues * Configure, deploy, and troubleshoot Windows desktops and laptops (Windows 10/11). * Manage and support Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive. * Install, configure, and update desktop software, operating systems, and patches as needed. * Set up and manage user accounts, permissions, and group memberships via Active Directory and Office 365 Admin Center. * Maintain inventory of IT hardware and software assets. * Assist with user onboarding/offboarding, ensuring proper equipment setup and access provisioning. * Escalate unresolved issues to appropriate technical teams and coordinate follow-ups. * Create and maintain detailed documentation for procedures, known issues, and troubleshooting steps. * Support and troubleshoot mobile device access to corporate resources (iOS/Android). * Provide network troubleshooting for end-users (Wi-Fi connectivity, VPN access, printer configuration). Qualifications Required: * 2–4 years of experience in a Helpdesk, Service Desk, or Desktop Support role. * Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting. * Proficient in supporting Office 365 suite applications and services. * Basic understanding of Active Directory, Exchange Online, and cloud authentication (Azure AD is a plus). * Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers). * Excellent problem-solving skills with a focus on root-cause analysis. * Strong verbal and written communication skills; ability to explain technical information to non-technical users. * Customer service mindset with an emphasis on patience, professionalism, and follow-through. * Preferred: * Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk). * Basic knowledge of ITIL processes. * Exposure to remote support tools (e.g., Remote Desktop, Microsoft Endpoint Manager). * Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or MD-102 (Endpoint Administrator Associate) are a plus. Education Associate or Bachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience). COMPENSATION: $52,000 - $88,000

Job Description IT Technician (Junior Support Engineer) Location: One Times Square, New York, NY Schedule: Full-Time, Onsite | Evening & Weekend Availability Required Target Start Date: Mid January About the Role One Times Square is seeking an IT Technician (Junior Support Engineer) to join our Technology Operations team. This position plays a key role in supporting the building’s dynamic technology infrastructure—including IT systems, AV and lighting equipment, networking, ticketing, and digital signage systems. The IT Technician will work closely with the Manager and VP of Technology Operations to ensure smooth, reliable performance of both internal and guest-facing technologies. This is an onsite, hands-on role that requires technical aptitude, attention to detail, and the ability to thrive in a fast-paced, high-profile environment. Key Responsibilities Technology Operations & System Maintenance • Provide daily technical support for IT infrastructure, network connectivity, servers, and hardware systems., • Troubleshoot and resolve software, hardware, and network issues to ensure minimal downtime., • Maintain firewall security, remote access, VPN systems, and mobile device management., • Perform system updates, upgrades, and backups to ensure stability and data integrity., • Oversee, maintain, and troubleshoot AV and lighting control systems throughout the building., • Support immersive technology, projection, and digital signage installations., • Manage and maintain radios, cameras, microphones, and other AV assets., • Provide onsite support for POS systems (4 stations and handheld devices) for the iCandy attraction., • Maintain wireless ticketing systems and handheld ticket printers., • Troubleshoot ticketing and admission system integrations to ensure a seamless guest experience., • Work closely with the Manager and VP of Technology Operations to implement and optimize systems., • Partner with external service providers to uphold high support standards and SLAs., • Document all technical requests, incidents, and resolutions., • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred., • A+ Certification required; Network+, or other relevant certifications a plus., • 4+ years of experience in IT support, AV systems, or a related technical role., • Strong knowledge of networking concepts (routers, switches, firewalls)., • Hands-on experience supporting AV systems, digital signage, POS, or ticketing platforms., • Experience in attractions, entertainment, or hospitality environments is preferred., • Understanding of IT security, system updates, and patch management., • Excellent troubleshooting, organization, and documentation skills., • Strong communication skills with the ability to explain technical issues clearly., • Weekdays: Approx. 2:00 PM – Midnight (system startup and support), • Weekends: Approx. 9:00 AM – 12:00 AM (hours may vary based on operations), • Expected schedule: Wednesday–Sunday (subject to adjustment based on opening)Company DescriptionForrest Solutions has been a privately owned company for 49 years. We are a people power solutions company focusing on onsite outsourcing and temporary and project staffing nationwide. Our prestigious client list consists of Fortune 500 corporations and top 100 AM Law firms.Forrest Solutions has been a privately owned company for 49 years. We are a people power solutions company focusing on onsite outsourcing and temporary and project staffing nationwide. Our prestigious client list consists of Fortune 500 corporations and top 100 AM Law firms.

Job Description Desktop Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. m) Requires experience in VIP Support Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.

Job Description Desktop Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.

Job Description Our client is an established, privately held, growing, New York-area government contractor. Our client’s focus is in providing Information Technology (IT) Services to city, state and federal government clients. We are currently seeking a skilled IT Cloud Specialist to work in a full-time onsite role on a large scale project at a client location in Manhattan, New York City / Newark, New Jersey. Reporting to the IT Project Manager, the IT Cloud Specialist is responsible for assisting in the design, implementation, management, and support of cloud computing networks utilizing Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop (AVD) and Citrix technologies to ensure a smooth end-user experience, optimal performance, and strong security across the IT infrastructure. The ideal candidate will have relevant technical education / certifications, 5+ years of IT cloud computing experience and strong technical expertise in VDI, Citrix, and AVD. Experience in Construction or Building related organizations is highly desirable. Must be solution and customer-focused with effective communication skills, and demonstrated ability to meet user needs with IT cloud solutions. PRIMARY RESPONSIBILITIES INCLUDE: • Configure, implement, manage, maintain, troubleshoot and support IT cloud solutions within Microsoft Azure and Citrix Cloud., • Configure, install and update cloud software, manage user accounts and monitor networks and system performance., • Assist in designing, deploying, and managing VDI solutions such as Citrix XenDesktop / XenApp or Microsoft AVD., • Manage documentation, contribute to improvement efforts, and automate processes using scripting., • Oversee VDI image management, troubleshoot and resolve issues related to Citrix VDI and AVD, ensuring high availability and disaster recovery, monitoring performance, and collaborating with IT security teams to enforce security policies., • Work closely with Project Management, IT, Engineering and other stakeholders. Ensure that cloud solutions and systems perform properly and that all business requirements are successfully met., • Implement and support new client requirements and customizations., • Consistently engage with clients and stakeholders to maintain relationships and ensure high levels of satisfaction. CANDIDATE REQUIREMENTS INCLUDE: • Bachelor’s Degree in Computer Science, Information Technology, or closely related field. Relevant IT cloud certifications such as Microsoft Azure, AWS Cloud, Google Cloud, CompTIA Cloud+ or Certified Cloud Security Professional (CCSP). Other VDI-related certifications such as VMware VCP-DTM, Citrix CCA-V/CCP-V, or Microsoft AZ-140 a plus., • 5+ years of experience implementing, managing and supporting large scale IT Cloud networks and platforms., • Prior experience in Construction or Building-related organizations is highly desirable., • Experience managing VDI, including Citrix and/or Microsoft AVD. Hands-on experience with Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Cloud services. Proficiency in Windows Server administration, Active Directory, and networking concepts required. Proficient knowledge of the VDI stack and experience with scripting languages like PowerShell. Familiarity with monitoring tools for Citrix environments (Citrix Director)., • Experience with other virtualization technologies (VMware, Hyper-V), and knowledge of security best practices for virtualization and remote access., • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Experience with Project Management principles and practices such as ITIL, Scrum, LEAN, Agile, or DevOps., • Effective problem-solving and relationship-management skills. Prior experience collaborating closely with users, clients, stakeholders and technology suppliers to resolve technical issues., • Excellent verbal, written and interpersonal communication skills with users, clients, team members, technical staff, and management. Able to interface, communicate and maintain effective relationships with team members and all levels of management on an ongoing basis and work as a trusted IT professional., • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for use in communication, analysis & tracking., • Key Competencies: Collaborative Work Style, Customer Service Focused, Problem-Solver, Professional, Resourceful, Results-Focused, Solutions Focused, Self-Motivated, Team-Player., • Must be able to pass a required background check and/or security clearance to work on government projects. TEAM RESPONSIBILITY: Serve as a key member of the client's IT team. Collaborate with internal team members, users, clients and vendor partners. Mentor team members. KEY RELATIONSHIPS / STAKEHOLDERS: • IT Project Manager, • Internal Team Members, Users, Clients and SME's, • Client and Technology Partners RELOCATION ELIGIBILITY: No relocation assistance provided. Local, qualified New York City metro area candidates will be given preference and priority. Qualified candidates willing to self-relocate to the New York City metro area will also be considered. COMPENSATION & BENEFITS INFORMATION: • Base Salary Range: $120,000 - $150,000, commensurate with experience and qualifications, • Benefits Include: Health & Dental Insurance, Paid Time Off, 401-K with match, FSA, Company Paid Training, etc. POSSIBLE COMPARABLE TITLES: • IT Cloud Engineer, • IT Cloud Architect, • IT Cloud Administrator, • IT Cloud Consultant, • DevOps EngineerCompany DescriptionTalent Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries. Visit us at: Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries.\r\n\r\nVisit us at:

Job Description PRIMARY FUNCTION/PURPOSE: As a System Engineer, specializing in Help Desk Support, this individual will be responsible for providing technical assistance and resolving IT-related issues to ensure the smooth functioning of the organization's IT systems. Provide day-to-day on-site and out of the field service support to internal program staff and Management Team. Assist end-users with hardware and software problems, perform system maintenance tasks, and collaborate with other IT teams to deliver effective solutions. The role requires strong technical expertise, problem-solving skills, and excellent communication abilities. Provide support to staff on all agency supported applications. Troubleshoot, determine source, and advise on appropriate action. MINIMUM QUALIFICATIONS • Bachelor’s degree in computer science, Information Technology, or a related field, • 3+ years of experience implementing and maintaining Microsoft 365 solution, Exchange Online, MS Teams, and/or Azure AD preferred, • Proven experience as a system coordinator or similar role, preferably supporting projects across multiple sites or locations, • Proven experience in providing technical support and troubleshooting IT issues, • Strong knowledge of operating systems (Windows, macOS, Linux), hardware components, and software applications, • Familiarity with IT security concepts and best practices, • Excellent communication and interpersonal skills to interact with end-users and team members effectively, • Ability to prioritize and handle multiple tasks simultaneously while maintaining attention to detail, • Certification in relevant IT disciplines (e.g., CompTIA A+, Microsoft Certified Solutions Associate (MCSA), etc.) is a plus, • Ability to offer high level desktop support in an enterprise environment, • Experience working in Social Services Sector either Government or Non-profit preferred, • Possess exceptional problem solving and interpersonal skills along with excellent organization skills, • The ability to develop processes to improve workflow as well as to pay attention to details; Ability to multi-task effectively and meet deadlines in a fast-paced environment, • Ability to work independently with strong sense of focus, task oriented and nonjudgmental; Must have excellent written and oral communication skills ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide first-level technical support to end-users via phone, email, or in-person and address their IT-related queries and issues promptly, • Troubleshoot and resolve hardware and software problems related to desktops, laptops, peripherals, and network connectivity, • Collaborate with other IT teams and vendors to escalate complex issues and ensure timely resolution, • Provides support of Microsoft 365/Azure AD, • Provides system administration for Windows Server OS 2012 through 2019, Microsoft Active Directory 2016 Microsoft Active Directory 2016, or greater, • Install, configure, and update software applications, operating systems, and drivers on end-user devices, • Maintain and update documentation related to help desk procedures, system configurations, and issue resolutions, • Assist in the implementation and maintenance of IT security measures, including antivirus, firewalls, and access controls and report potential threats and issues, • Conduct system performance analysis, identify areas for improvement, and implement solutions to optimize system efficiency, • Participate in user training sessions to enhance their understanding of IT systems and prevent recurring issues, • Monitor IT infrastructure and perform routine maintenance tasks to prevent system downtime, • Responsible for assisting end users by trouble shooting and resolving help desk tickets, providing user support, coordinating employee onboarding and offboarding and other projects, • Provide onsite and remote support to end users for the Desktop (PC, peripheral, Operating System and Applications, • Traveling around NYC to program sites, often with equipment, • Monitor the performance of the agency’s desktop infrastructure and make suggestions for improving efficiency, • Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades, • Must be able to lift desktops, laptops, monitors, printers, and other IT related equipment, • Attend meetings, training, and conferences regarding changes in MIS technology to stay abreast of the latest developments and remain technically competent at all levels of data processing, • Other duties as assigned OTHER REQUIREMENTS (including Physical Demands) • May be required to work long hours and a varied schedule, • Traveling throughout various locations in the New York City area, • Lifting and moving objects weighing up to 30 pounds several times a week, • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

Job Description We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities • Address user tickets regarding hardware, software and networking, • Walk customers through installing applications and computer peripherals, • Ask targeted questions to diagnose problems, • Guide users with simple, step-by-step instructions, • Conduct remote troubleshooting, • Test alternative pathways until you resolve an issue, • Customize desktop applications to meet user needs, • Record technical issues and solutions in logs, • Direct unresolved issues to the next level of support personnel, • Follow up with clients to ensure their systems are functional, • Report customer feedback and potential product requests, • Help create technical documentation and manuals Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude

Job Description ABOUT NORTHSIDE CENTER Northside Center for Child Development serves over 4,000 children annually through high-quality, outcomes-driven behavioral health, early childhood, and enrichment services. With over $30 million in annual funding, the organization provides children and their families with the support they need to overcome adversity, thrive, and pursue their dreams. Northside has been a staple of the Harlem community since its founding in 1946 and a pioneer at the intersection of education and behavioral health for Black and Latino children. Several of its programs were the first in Harlem and established the standard of care for many social service agencies. Northside’s founders, Doctors Kenneth, and Mamie Clark were psychologists whose breakthrough Black/White Doll Study was used as evidence in Brown v. Board of Education, which declared public school segregation unconstitutional. The philosophy behind this landmark decision, now on its 70th anniversary, continues to inspire Northside to create and drive innovative programs that focus on the strengths of families and the importance of children’s self-esteem. For more information on Northside Center for Child Development, please visit . ABOUT THE ROLE We are seeking a proactive and customer-focused Helpdesk Engineer to join our IT support team. This role will focus on providing Tier 1 and Tier 2 support for desktop configurations, Office 365 platform services, and Windows environments. You’ll be the first point of contact for users needing assistance, ensuring timely resolution of issues and maintaining a high standard of service delivery. PRINCIPLE DUTIES AND RESPONSIBILITIES • Provide technical support to end-users via phone, email, chat, and in-person for hardware, software, and network-related issues, • Configure, deploy, and troubleshoot Windows desktops and laptops (Windows 10/11)., • Manage and support Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive., • Install, configure, and update desktop software, operating systems, and patches as needed., • Set up and manage user accounts, permissions, and group memberships via Active Directory and Office 365 Admin Center., • Maintain inventory of IT hardware and software assets., • Assist with user onboarding/offboarding, ensuring proper equipment setup and access provisioning., • Escalate unresolved issues to appropriate technical teams and coordinate follow-ups., • Create and maintain detailed documentation for procedures, known issues, and troubleshooting steps., • Support and troubleshoot mobile device access to corporate resources (iOS/Android)., • 2–4 years of experience in a Helpdesk, Service Desk, or Desktop Support role., • Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting., • Proficient in supporting Office 365 suite applications and services., • Basic understanding of Active Directory, Exchange Online, and cloud authentication (Azure AD is a plus)., • Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers)., • Excellent problem-solving skills with a focus on root-cause analysis., • Strong verbal and written communication skills; ability to explain technical information to non-technical users., • Customer service mindset with an emphasis on patience, professionalism, and follow-through., • Preferred:, • Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk)., • Basic knowledge of ITIL processes., • Exposure to remote support tools (e.g., Remote Desktop, Microsoft Endpoint Manager)., • Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or MD-102 (Endpoint Administrator Associate) are a plus.

The Apprentice program strategically partners each Apprentice with an experienced Field Service Engineer (FSE). The 12-month Field Service Engineer Apprentice Program is part of an “Early Talent Strategy” focused on building a pipeline of engineering talent for Field Services. Upon successful co

Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and ot

Dynapower, a Sensata Technologies company, is looking for Field Service Engineers to be part of the team powering the future of clean energy and advanced industrial systems. As a Field Service Engineer, you'll play a critical hands-on role in commissioning, maintaining, and repairing state-of-the-ar

If you love solving complex technical problems, enjoy being in the field, and are excited by the chance to influence both repair quality and dealership operations, this Field Service Engineer role offers a unique opportunity to make a visible impact every day. Analyze why Field Service Engineer invo

The Field Service Engineer is a field-based, customer-facing role that primarily installs, services, maintains and modifies medical imaging equipment at customer sites. The Field Service Engineer reports to the Regional Service Manager. Minimum 2 years' experience as a Field Service Engineer with me

Field Service Automation Engineer (Contingency Hire). A Field Service Automation Engineer installs, maintains, and repairs automated equipment at customer sites. Bachelor's or Master's degree in electrical engineering, Mechatronics, or related field.

Bachelor's Degree in mechatronics, automation engineering, or electrical engineering from an accredited university. Responsible for offering technical advice to customers and providing after-sales service in the field. Familiar with engineering software, such as SolidWorks, AutoCAD, etc.

We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. Relay Technicians, and Field Engineers to join our team. In this role, you will be responsible for p

Sartorius has an exciting opportunity for a dynamic, self-motivated professional to help make an impact within our Field Service organization supporting the Lab Essential portfolio of products such as water systems, balances, and analyzers.This position will be supporting customers, with the majorit

Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday). As a valued member of the Hitachi Energy Service business, you will play a pivotal role in delivering reliable energy solutions to customers across North America.

Onsite role (Non Driving role).Laptop/ Desktop server experience.Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING.Customer Facing Service, Windows 10/11 skills, MAC skills.As a Field Engineer 3, you will perform activities associated with installing, diagnosing, ma

Partner with Field Engineers, New Product Development, and Quality Engineering teams. Convert Field Engineering training documents into user- and trainer-friendly SOPs. Support the onboarding of new customers to ZT and the Service Desk, including customer hardware training, lab setup, Service Now in

Serve as the face of UVeye in the field, providing excellent customer service and managing client expectations with professionalism and confidence. Field Engineer or Field Technician in hardware/software installation and deployment. Write clear and thorough technical documentation, including install

B&W is seeking experienced Mechanical, Chemical, and Civil Engineering, or similar Engineering Technology degreed personnel, to join our team of talented Field Service Engineers, who provide best in the industry expertise and support on a broad range of B&W utility, industrial, and environmental pro

We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. In this role, you will be responsible for providing technical and engineering support during fieldwo

The Field Service Engineer II is responsible for troubleshooting and repairing automated instruments used in histology, cytology, and hematology. This position requires frequent travel to perform field service and some installation work. Conduct field service repairs to minimize customer downtime.

Minimum 5 years of experience as a Field Service Engineer or equivalent Electro-Mechanical skills and High School Diploma or equivalent.

As a Surgical Field Service Engineer supporting Alcon equipment at customer sites and demo equipment function effectively, you will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products/equipment in a field-based role based in in o

This position is a challenging mix that combines technical know-how and customer service in regards to inquiries regarding products, installations and systems. Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating cust

Candidate must have 6 to 8 years in Field Services / Onsite Support Services PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart. Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.

About the job Field Service Engineer- Ultrasound. Multi-Vendor OEM expereince Ultrasound Field Service Engineer needed for the NY/NJ area. Submitting field service reports timely and according to functional standards.

This Field Service Technician opportunity would see you supporting a leading medical device manufacturer's field service needs. Associate degree, or equivalent military training programs, or 3-5 years' experience of equivalent biomedical or technical field service experience preferred. Duties may re

CT/MRI/PET-CT Field Service Engineers will travel and execute all required service requests, including repairs, planned maintenance, equipment de-installations and installations. An Associate Degree in Electrical Engineering or military-trained in electronics, equivalent certified electrical trainin

The Field Engineer 3 acts as a technical ambassador, driving user satisfaction and supporting business continuity through expert troubleshooting and field-based service excellence. Field Engineer 3 offers hands-on technical challenges, direct client interaction, and opportunities to expand both tech

Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory. Assist other Field Engineers as necessary. Provide feedback to the District Manager concerning product performance anomalies encountered in the

About the job Field Service Engineer- Ultrasound 2nd Stage. Multi-Vendor OEM expereince Ultrasound Field Service Engineer needed for the NY/NJ area. Submitting field service reports timely and according to functional standards.

A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting, setting up complex systems, and have a passion for learning new technology. You will be a key part of the expanding Field Service team as theexpert at customer sites, ensuring that advanced

The Field Service Engineer is a field-based, customer-facing role that primarily installs, services, maintains and modifies medical imaging equipment at customer sites. The Field Service Engineer reports to the Regional Service Manager. Minimum 2 years' experience as a Field Service Engineer with me

Your new role: TRUMPF Field Service Engineer. Do you thrive when solving problems on your own or as part of a team? Do you enjoy travel, learning about new places, and meeting new people? Are you interested in becoming a skilled mobile service technician?. Travel to install, services, troubleshoot a

The Field Service & Installation Engineer will report directly to the Lead Field Service Engineer. The Field Service & Installation Engineer will be responsible for a variety of service-related functions including, but not limited to, the repair, maintenance, and installation of Elementar products.

As a Field Service Engineer, you will be a key technical resource supporting Agilent's IVD biopsy tissue stainer instrumentation systems and other multi-vendor solutions. Respond promptly to service requests and proactively communicate with customers throughout the service process. While overnight t

Field Service Engineer/ Field Commissioning Engineer. Bachelor's degree in electrical engineering, Engineering Technology or technical courses of study. The field engineer will be responsible for commissioning, troubleshooting, maintaining, and repairing related customers automated equipment.

Rite-Hite, a global leader in material handling and industrial safety solutions, is seeking a Field Service Engineer to join our growing team. Electrical, Mechanical, or Industrial Engineering. We are always looking ahead to develop innovative new products and services to improve our customers' safe

Minimum 5 years of experience as a Field Service Engineer or equivalent Electro-Mechanical skills and High School Diploma or equivalent.

Degree or higher in Civil Engineering (or related Engineering field), with emphasis in water resources. Water Resources Senior Engineer. Candidates will be working primarily with state and public agencies along with several private clients, to provide a variety of water resources engineering service

Field Service Engineer - X-ray Systems. As our client's team continues to grow, we are looking for an experienced Field Service Engineer to provide technical support and maintenance for X-ray systems across client sites. Uphold company values and provide exceptional service.