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Job DescriptionOverview Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility. Job Description: Job Description Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you. Why Join Allied Universal? • Career Growth: Opportunities to advance within a global leader in security services, • Impactful Work: Play a vital role in protecting people, property, and businesses, • Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime, • Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations, • Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property, • Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams, • High school diploma or equivalent, • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment, • Valid driver's license if driving a company vehicle, or personal vehicle while conducting business, • Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment, • Experience in leading, developing, and retaining a dynamic team while building positive client relationships, • Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination, • Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner, • Proficiency in web-based applications and computer systems, including Microsoft Office, • Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence, • College degree in Business Administration or a law enforcement-related field, • Law enforcement, military, and/or contract or proprietary security services, or facility management experience, • American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification, • Previous payroll, billing, or scheduling experience, • Aptitude with security systems: CCTV, access control, and badge administration, • Medical, dental, vision, basic life, AD&D, and disability insurance, • Enrollment in our company's 401(k)plan, subject to eligibility requirements, • Eight paid holidays annually, five sick days, and four personal days If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1452823

Job Description W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services. Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America. We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment. This level of partnership yields real solutions and best supports our clients’ brand image. Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments. Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment. Partner with W Services to experience the difference and the new standard of clean. We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another. About the Role: Client Experience Account Manager Acts as the client representative within the W Services organization. Ensures that all external and internal service requirements are properly executed to proactively meet and exceed WSG clients’ expectations and program objectives. Responsible for auditing procedures and contributing to issue resolution. To ensure the highest quality results and communication contribute to long-term productive client relationships and, subsequently, the long-term success of our business. Key Responsibilities Client Relationship & Facilities Program Management • Act as the primary liaison for assigned corporate clients, managing all aspects of their facilities programs across multiple sites., • Maintain overall accountability for the success and satisfaction of client accounts., • Build and maintain strong client relationships through proactive communication, regular performance reviews, and a consultative approach to solving facilities-related challenges., • Identify and support organic growth opportunities in service lines such as janitorial, construction, emergency response, and all services provided by W Services. Service Delivery Oversight • Monitor account performance and present strategic recommendations to clients., • Oversee the implementation of new services or site rollouts, coordinating with internal teams and vendors to ensure seamless transitions and consistent service delivery., • Monitor and close tickets within the Resolution Tracking System (RTS) while contributing to trend reporting and continuous improvement efforts., • Conduct audits and partner with field teams to ensure adherence to performance expectations and compliance requirements. Financial Accountability & Regulatory Communication • Support financial management of client accounts, including pricing proposals for new services, invoicing alignment, and account receivables follow-up when needed., • Communicate changes in labor regulations, minimum wage adjustments, and sales tax updates that may impact service pricing or delivery. Additional Responsibilities • Coordinate with internal departments—Field Operations, Procurement, Compliance, Construction, Finance, and Executive Leadership—to align client goals with service capabilities., • Participate in cross-functional meetings to identify areas of operational improvement and share client feedback for service enhancement., • When needed, provide after-hours support for critical client needs, urgent service requests, and escalations., • Special projects will be assigned as needed. Knowledge and Skill requirements • Minimum of 5 years industry experience, • Keen attention to detail and adherence to deadlines, • Excellent verbal & written communication skills, • Experience delivering client focused solutions based on clients’ needs., • Natural relationship builder with integrity, reliability, and maturity