Head of Operations
3 days ago
Valley Stream
Job DescriptionBenefits: • Competitive salary, • Opportunity for advancement, • Paid time off, • Parental leave, • Training & development Position Summary Key Responsibilities: Operational Leadership and Management • Lead the day-to-day operational management of the Muslim Hands USA office, ensuring effective coordination, communication, and delivery across departments., • Support organizational growth by identifying operational priorities and implementing practical systems and workflows that strengthen efficiency, accountability, and long-term sustainability., • Work closely with department leads across fundraising, programs, finance, administration, and support functions to improve alignment and ensure effective delivery of organizational objectives., • Identify operational gaps, risks, and areas for improvement, and develop practical solutions to strengthen organizational performance., • Develop, implement, monitor, and improve internal policies, procedures, systems, and standard operating processes., • Ensure that departmental plans, priorities, and reporting processes are aligned with the wider organizational strategy., • Support senior leadership in monitoring performance against agreed plans, budgets, objectives, and key performance indicators., • Promote a culture of professionalism, accountability, collaboration, continuous improvement, and shared commitment to the mission of Muslim Hands USA., • Exercise delegated operational and financial authority responsibly and in accordance with organizational policies, procedures, and approval frameworks., • Support senior leadership in operational decision-making through analysis, reporting, risk identification, and implementation support.Key Responsibilities: Governance, Compliance and Risk Management, • Support the CEO, senior leadership, and Board of Directors in maintaining strong governance, accountability, and organizational compliance., • Ensure that governance documentation is accurate, well maintained, and available when required, including board meeting records, minutes, action logs, policies, registers, and supporting documents., • Coordinate board and committee administration as required, including preparing papers, tracking decisions, following up on action points, and ensuring timely reporting., • Support compliance with organizational by-laws, internal policies, state and federal requirements, nonprofit regulations, and sector best practice., • Lead the development, review, implementation, and communication of organizational policies and procedures., • Oversee partner and collaboration due diligence processes, including new partner checks, renewals, documentation, risk assessment, and escalation of concerns., • Act as the lead for state fundraising registration and license renewals, liaising with external advisors, regulators, and relevant agencies as required., • Maintain and improve organizational risk management systems, ensuring that operational, financial, governance, compliance, reputational, and strategic risks are identified, monitored, and mitigated., • Respond to governance, compliance, audit, regulator, and oversight queries in a timely and professional manner.Key Responsibilities: Human Resources and People Operations, • Oversee core HR administration and ensure that employee records, HR systems, and personnel files are accurate, confidential, and up to date., • Support the full recruitment cycle, including drafting job descriptions, advertising vacancies, coordinating interviews, onboarding new staff, issuing relevant documentation, and supporting induction., • Work with department leads to ensure staff understand their roles, responsibilities, performance objectives, and organizational expectations., • Coordinate employee reviews, probation processes, attendance records, leave management, training records, and staff development documentation., • Support managers with HR-related matters including performance concerns, disciplinary processes, contract changes, staff exits, and policy compliance., • Liaise with external HR support providers, including ADP or other relevant services, to ensure compliance with employer obligations, payroll-related requirements, and applicable employment standards., • Support the development, review, and implementation of HR policies, staff handbook updates, safeguarding standards, health and safety expectations, and workplace procedures., • Promote a positive working culture based on fairness, professionalism, respect, accountability, and Muslim Hands USA’s values.Key Responsibilities: Financial Oversight and Internal Controls, • Work closely with the finance team to support strong financial management, budget monitoring, reporting, internal controls, and compliance., • Ensure that operational planning is aligned with available budgets, financial priorities, organizational growth, and funding requirements., • Support the preparation, monitoring, and review of departmental and organizational budgets., • Assist with financial reporting to senior leadership and the Board of Directors, ensuring figures and updates are accurate, timely, and clearly presented., • Support audit preparation by coordinating documentation, responding to information requests, assisting with submissions, and ensuring timely follow-up on audit findings., • Help maintain effective financial policies, approval processes, reconciliation procedures, expense controls, and risk mitigation measures., • Promote a culture of financial transparency, accountability, and compliance across the organization., • Support the safeguarding of charitable funds and ensure appropriate adherence to fund accounting principles, donor restrictions, and financial procedures., • Oversee office credit card use, expenses, approvals, and payments within delegated authority., • Support payroll and other finance-related administrative processes where required.Key Responsibilities: Grants, Funding and Reporting Compliance, • Develop and maintain systems to monitor grant performance, reporting deadlines, expenditure tracking, and compliance obligations., • Oversee the operational administration of grant funding processes, including applications, approvals, documentation, reporting deadlines, and compliance requirements., • Coordinate and oversee state fundraising registrations, renewals, and related compliance requirements in liaison with external advisors and relevant agencies., • Ensure that grant-related activities are coordinated with relevant departments, including programs, finance, fundraising, and senior leadership., • Monitor adherence to funding terms and conditions, donor requirements, reporting obligations, and internal approval procedures., • Support the development of systems to track grant performance, reporting requirements, expenditure, and compliance risks., • Escalate any concerns relating to grant compliance, reporting delays, financial risk, or donor requirements.Key Responsibilities: Office and Administrative Management, • Oversee office-level operations and ensure that the working environment is professional, organized, safe, and well managed., • Ensure effective facilities management, office supplies, equipment, utilities, mail handling, records management, and general administrative support., • Coordinate regular staff meetings, office updates, internal communications, and follow-up actions., • Monitor attendance, timekeeping, leave records, and office-based working requirements., • Ensure internal systems, filing structures, shared drives, and administrative processes are organized, secure, and consistently maintained., • Proactively resolve office management issues and escalate matters where required.Key Responsibilities: Stakeholder Engagement and Organizational Support, • Act as a central point of coordination across departments to strengthen communication, alignment, collaboration, and organizational effectiveness., • Support fundraising events, donor activities, campaigns, local initiatives, and organizational projects as required., • Manage or support the resolution of donor complaints and escalated queries where appropriate., • Represent Muslim Hands USA professionally and uphold the organization’s values, ethics, and reputation in all areas of work., • Act as a unifying presence across the organization, helping to strengthen communication, teamwork, and shared accountability., • Undertake any other reasonable duties as required by the CEO, senior leadership, or delegated authority.Qualification and Experience: Essential Criteria, • A bachelor’s degree in business administration, nonprofit management, operations, finance, human resources, public administration, or a related field., • At least 3 years’ experience in operations, organisational management, administration, nonprofit management, or a similar leadership role., • Experience managing or coordinating multiple operational functions such as governance, compliance, HR, finance, administration, office management, or reporting., • Strong understanding of nonprofit operations, governance, compliance, internal controls, and organizational accountability., • Experience supporting senior leadership and/or a Board of Directors, including preparing documents, tracking actions, maintaining records, and supporting decision-making., • Strong knowledge of HR administration and employee lifecycle processes, including recruitment, onboarding, employee records, reviews, attendance, and policy compliance., • Experience supporting budget monitoring, financial controls, audit preparation, expense management, and reporting processes., • Strong ability to develop, improve, and implement systems, processes, policies, and workflows., • Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with staff, senior leaders, board members, external advisors, and stakeholders., • Strong organizational and project management skills, with the ability to manage competing priorities and meet deadlines., • Excellent problem-solving skills and the ability to use initiative, judgment, and discretion., • Ability to handle confidential and sensitive matters with professionalism and integrity., • High level of IT literacy, including Microsoft Office, Google Workspace, HR systems, finance systems, databases, and digital filing platforms., • Commitment to the mission, values, and faith-based ethos of Muslim Hands USA., • Must be eligible to work in the United States.Qualification and Experience: Desirable Criteria, • A master’s degree in nonprofit management, business administration, public administration, human resources, finance, or a related field., • Experience working in a nonprofit organization, NGO, humanitarian, or faith-based organization., • Familiarity with U.S. nonprofit regulatory requirements, state fundraising registrations, charitable compliance, donor restrictions, and audit processes., • Experience using ADP or similar HR/payroll systems., • Experience supporting grant management, donor reporting, fundraising operations, or program compliance., • Experience working with auditors, regulators, external consultants, legal advisors, or compliance bodies., • Ability to travel domestically and internationally when required.Key Competencies, • Operational leadership, • Financial oversight and accountability, • Risk management, • Strong communication and relationship building, • Confidentiality and professional judgment, • Commitment to values-led nonprofit work, • Governance and compliance awareness, • HR and people operations support, • Policy development and implementation, • Problem solving and decision-making, • Team coordination and cross-departmental collaboration
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