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  • Account Manager
    Account Manager
    hace 20 días
    $45000–$65000 anual
    Jornada completa
    Manhattan, New York

    Are you ambitious, people-driven, and ready to turn potential into performance? Fifth Avenue Group is seeking a motivated Account Manager to join our expanding team. We specialize in direct sales and marketing campaigns that connect businesses with cutting-edge services, while developing the next generation of leaders through hands-on mentorship and real-world experience. Role Overview: As an Account Manager, you’ll serve as the bridge between our clients and customers—building relationships, managing key accounts, and ensuring exceptional service delivery. You’ll play a vital role in driving growth, guiding sales teams, and maintaining the high standards that define our brand. Key Responsibilities: - Manage and grow business client accounts through relationship-building and consultative sales - Lead by example through consistent results and professional representation - Oversee and coach junior sales team members as part of our leadership development process - Identify opportunities to improve client satisfaction and retention - Track performance metrics and collaborate with management to exceed company goals What We’re Looking For: - Strong communication and leadership skills - Entrepreneurial mindset with a focus on growth and results - Ability to work collaboratively in a fast-paced, team-oriented environment - Excellent organizational and problem-solving skills - Background in sales, marketing, or customer relations preferred but not required What We Offer: - Comprehensive training and continuous professional development - Clear advancement path from sales into leadership and management roles - Energetic, supportive company culture focused on teamwork and excellence - Weekly bonuses, performance-based incentives, and travel opportunities - Hands-on experience managing campaigns for top-tier brands At Fifth Avenue Group, we believe success is earned through discipline, collaboration, and development. Our Account Managers are not only responsible for driving results

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  • Front of House Manager
    Front of House Manager
    hace 1 mes
    $80000–$95000 anual
    Jornada completa
    Manhattan, New York

    Job Summary We are looking for a highly personable and attentive Front of House Manager whose primary focus is the customer experience, ensuring every guest feels welcomed, valued, and completely satisfied. While your main priority is being the dedicated, visible face of our establishment, you will also be responsible for essential administrative duties, specifically staff scheduling and communication. If you are someone who genuinely enjoys connecting with people and is organized enough to manage a smooth schedule, this is the perfect role for you. Core Focus: Guest Experience (Approx. 80% of Role) Your primary duties revolve around direct customer interaction and ensuring a seamless, positive visit for all guests: • Guest Relations: Be a constant, visible presence on the floor. Greet guests warmly, manage the flow of seating, and personally check on tables throughout their meal to ensure satisfaction., • Proactive Service: Anticipate customer needs before they are voiced (e.g., offering an extra drink, clearing a small item, or noticing a slight delay)., • Issue Resolution: Handle all customer complaints or concerns immediately and effectively with empathy, grace, and professionalism, turning a potentially negative experience into a positive one., • Environment Check: Continuously monitor the atmosphere—lighting, music, cleanliness, and overall energy—making sure the environment contributes positively to the guest experience., • Staff Support: Act as a communication bridge, quickly relaying critical information, special requests, or urgent table needs to the service staff or kitchen., • Administrative and Communication Responsibilities (Approx. 20% of Role), • These duties ensure the team is prepared to deliver excellent service:, • Staff Scheduling: Create, manage, and post the weekly staff schedule efficiently, ensuring proper coverage for all shifts while controlling labor costs., • Required App Proficiency: Must be experienced and proficient in using the Sling scheduling application for all scheduling tasks., • Team Communication: Ensure the finalized schedule and any urgent shift changes are promptly posted to the designated employee group chat platform., • Time-Off Management: Review and approve/deny time-off requests based on operational needs and staffing levels., • Qualifications, • Proven Experience: Minimum of [X] years of experience in a high-volume, customer-facing role, preferably in hospitality or a similar service industry., • Sling Proficiency is a Must: Demonstrated experience creating and managing schedules using the Sling scheduling application., • Tech Savvy: Comfortable using group communication platforms (like WhatsApp, Slack, etc.) to share information with staff., • People-First Attitude: An absolute passion for customer service and a natural ability to connect with diverse personalities., • Communication Skills: Exceptional verbal communication skills; the ability to speak clearly, listen actively, and respond professionally under pressure., • Does this updated description accurately reflect the balance between customer care and administrative duties you're looking for?

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