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Bilingual Customer Service Representative / Front Desk Associate (Spanish-English) Company: TAXVANCE Location: [Your Location] Reports To: Office Manager 📋 Job Summary: TAXVANCE is seeking a friendly, organized, and bilingual (Spanish-English) Customer Service Representative / Front Desk Associate to serve as the first point of contact for our clients. This individual will be responsible for welcoming clients, managing appointments, answering inquiries, and supporting our tax preparation and financial services team. 🔑 Key Responsibilities: 🛎️ Front Desk & Client Support: - Greet clients in person, by phone, and via email with professionalism and warmth. - Answer client inquiries about tax services, document requirements, and appointment scheduling in both English and Spanish. - Manage incoming calls, route messages, and provide accurate information. 📑 Administrative Support: - Schedule, confirm, and manage appointments. - Collect and verify client documentation for tax preparation. - Maintain accurate client records and data entry into our system. 💬 Bilingual Communication: - Translate documents and verbal communication between clients and staff when necessary. - Assist Spanish-speaking clients in understanding tax documents, procedures, and service options. 🤝 Office Coordination: - Maintain a clean, organized, and welcoming front office environment. - Support the tax preparers and management team with clerical tasks as needed. - Ensure confidentiality and security of client information in accordance with company policies and federal regulations. 📌 Qualifications: - High school diploma or equivalent (Associate’s degree preferred) - Fluent in both English and Spanish (spoken and written) - Prior customer service or front desk experience, preferably in a financial, tax, or office setting - Strong communication, organizational, and problem-solving skills - Proficient in Microsoft Office and basic office equipment - Friendly, professional demeanor with a customer-first attitude 💵 Compensation & Benefits: - Competitive hourly wage (based on experience) - Paid training - Seasonal and year-round employment opportunities - Opportunities for advancement within TAXVANCE
Job Overview Modern Age is a forward-thinking longevity and wellness clinic in NYC, dedicated to helping clients look and feel their best at every age. We are a growing startup seeking a customer-centric, proactive Full-Time or Part-Time Front Desk Administrator who shares our passion for wellness, aesthetics, and providing exceptional service. Key Responsibilities: Warmly greet and assist clients, ensuring a seamless and welcoming experience that reflects Modern Age’s commitment to personalized care. Manage scheduling, appointment confirmations, and client communications using platforms like Canvas and Podium. Process payments and manage billing with Stripe, ensuring smooth and secure transactions. Address guest concerns or complaints with professionalism and efficiency. Handle administrative tasks such as filing, correspondence, and maintaining office supplies. Following up with labs orders when necessary. Collaborate with management to streamline front desk operations and improve efficiency as we grow. Stay up-to-date on Modern Age’s services, including Botox, HydraFacials, Microneedling, and other longevity-focused treatments, and products to confidently address client inquiries. Assist with maintaining a calm, organized workspace that enhances the client experience. Qualifications: Previous experience in a med spa, aesthetics, or wellness setting is required. Outstanding customer service and communication skills, with a warm and professional demeanor. Familiarity with platforms such as Stripe, Canvas, and Podium is plus. Excellent time management skills to prioritize tasks effectively. The ability to multitask and prioritize in a fast-paced environment. A proactive mindset with a desire to assist in streamlining operations and enhancing overall client satisfaction. Team player who works well in collaboration with management and supports the vision of Modern Age. What We Offer: An exciting opportunity to be part of an innovative startup at the forefront of longevity and aesthetic care. A positive, supportive work environment focused on professional growth. Competitive hourly wage with room to grow within the company. Discounts on retail and aesthetic services. Job Types: Full-time, Part-time Pay: $20.00 - $25.00 per hour Expected hours: 25 – 40 per week Schedule: 4 hour shift 8 hour shift Day shift Morning shift Work Location: In person
We are currently searching for individuals with outstanding customer service skills to attend the front desk. You will be responsible for signing guest in and out of the premises, answering phone calls/Access control. No experience is required to apply! Requirements: Must be 18 years of age or older Must have NYS Security Guard License High school diploma is a plus (Not a requirement) Full Time/Part Time positions available