QUALITY ENGINEER
hace 4 días
Buffalo
Job DescriptionDescription: JOB SUMMARY Performs duties that coordinate or support sales and operational functions of a distribution company. Within the company’s Quality Management System: performs tasks in Quality Control, manages components of Quality Assurance. Focus on is on communication and support of key performance metrics; investigation of quality issues; and the development, improvement and implementation of systems, procedures and methods. Customer information and work product reviewed by personnel in this position is limited to US persons. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Continuously evaluate and improve the QMS processes, procedures, and documentation in support of ever-changing business strategies and customer/industry requirements and expectations., • Effectively perform Quality Assurance and Quality Control functions to:, • provide high quality products and compliant data items to customers within scheduled dates, • ensure compliance with customer and industry requirements, • develop cost effective controls/solutions to reduce costs of poor quality (rework, scrap, warranty escapes), • Formulate, document and maintain quality control standards and on-going quality control objectives., • Provide training, coaching, and mentoring to other Company departments on quality related and/or technical requirements and support technical decisions and problem solving with respect to these technical requirements., • Provide Quality support to the organization with respect to:, • Contract/Requirements Review and Planning, • External customer/agency audits, visits, program reviews, source inspections, etc., • Product/Process development activities, • Failure Analysis, Root Cause Corrective Action (RCCA) investigations, and Continuous improvement projects, • Track and communicate to the organization Customer Quality issues, rejections, escapes, failures, problems, audit findings, etc. and work with the appropriate functions to develop recovery plans, RCCA plans, and continuous improvement activities focused on resolving the issues and driving customer satisfaction., • Team with Purchasing to address supplier quality issues and to improve incoming material quality., • Maintain QMS specific systems such as Corrective Actions, Internal Auditing, Calibration, etc., • Take personal ownership of internal and external customer issues and follow through to ensure a lasting service impression of responsiveness and commitment., • Proactively identify opportunities for process improvement and cost reductions., • Ensure a high level of internal and external customer service. Investigate (and correct) customer issues and complaints relating to quality., • Strong computer skills with proficiency in the use of an ERP System and Office365 Suite., • Ability to communicate effectively (professionally) with both internal and external contacts., • Strong interpersonal, organization, follow-up, and communication skills, • Must have at the time of hire, and maintain throughout employment, a valid NYS drivers’ license with eligibility to drive a company vehicle, complying with insurance coverage acceptable to the company’s insurance carrier with ability to travel on a regular basis including before/after normal work hours. (Use of company vehicle provided.), • Perform related duties as requested to meet department and or company objectives Requirements: COMPETENCIES • General understanding of ISO 9001 QMS standard required. A full understanding of AS9100 QMS standard knowledge is desired., • Technical literacy, problem solving and critical thinking skills., • Project Management and organizational skills, • Able to juggle multiple tasks and make decisions without negative impact on others., • Excellent computer skills; specifically, MS Word, Excel and PowerPoint, Access., • Proficient and effective in leading others in root cause corrective action analysis., • Knowledge of inspection control methods, techniques, and standards. REQUIRED EDUCATION AND EXPERIENCE • Customer information and work product reviewed by personnel in this position is limited to US persons., • B.S. degree or equivalent experience/education combination., • Minimum of 5 years of related experience., • Valid NYS Driver’s License, • Work information is limited to US persons. OTHER DUTIES This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. SUPERVISORY RESPONSIBILITIES • This role does not have any direct supervisory responsibilities. ACCOUNTABILITIES • Full accountability to support the role of the Management Representative and responsibility as defined in AS9100., • Contribute to the overall success of the company by performing all assigned duties in a professional, timely and accurate manner., • Follow all Company safety policies and procedures as set forth in the Employee Handbook, Safety requirements and any local regulations. EQUIPMENT, MACHINES AND SOFTWARE USED: • Ability to operate a telephone, cell phone, photocopier, calculator, and computer to send/receive email messages, post information to computer software including an ERP System and Microsoft Outlook365 Suite., • You must wear appropriate personal protective equipment including safety shoes, gloves, and safety glasses when performing certain job duties. MENTAL AND VISUAL REQUIREMENTS • Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing accounting work, using a computer terminal, and/or extensive reading., • frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to utilize visual acuity when performing inspection activities on work products as necessary., • Visual acuity, with or without corrective lens, to pass Jaeger Vision Exam., • Travel is required on an as needed basis to travel to other company site locations or as needed for other company business with ability to drive company provided vehicle between the Syracuse, Rochester, and Buffalo facilities. ENVIRONMENTAL CONDITIONS • Work involves minimal exposure to unusual elements, such as temperature changes, outdoor exposure to weather conditions, fumes, odors, gases, mists, and/or smoke, oils and/or lubricating fluids. (SDS sheets on file and available for review.), • Some work in an office setting (on site and/or remote), but some work environments involve exposure to physical risks, such as operating dangerous equipment and proximity to moving mechanical parts., • Ability to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently to move objects. COMPENSATION • The salary range is a governmental minimum exempt salary level up to $80,000/year, plus established performance incentive per established goals and additional discretionary incentive. EMPLOYER'S DISCLAIMER • All requirements are subject to possible modification to reasonably accommodate individuals with disabilities., • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Furthermore, the company reserves the right to add to or revise an employee's job duties at any time at its sole discretion., • This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.