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  • Experience Hair Salon Front Desk Coordinator  / Assistant
    Experience Hair Salon Front Desk Coordinator  / Assistant
    23 days ago
    $20 hourly
    Full-time
    Manhattan, New York

    We are seeking a skilled Front Desk/ assistant with Salon experience only join our team. The ideal candidate will be responsible for overseeing the front desk operations and ensuring excellent customer service. Please be advised - Expereince is required for this role - We will not consider you if you do not have prior Salon experience. Duties: • Manage the front desk area and ensure it is organized and presentable, • Greet and assist visitors in a professional manner, • Answer and direct phone calls appropriately, • Handle incoming and outgoing mail and packages, • Schedule appointments and maintain calendars, • Assist with administrative tasks such as data entry, filing, and record-keeping, • Provide support to other staff members as needed Experience: • Proven experience in administrative roles, • Proficiency in QuickBooks, Google Suite, and Microsoft Office applications, • Strong customer support skills, • Knowledge of office management procedures, • Experience with real estate administrative tasks is a plus, • Ability to type efficiently and accurately, • Familiarity with calendar management This position offers a competitive salary, opportunities for growth, and a supportive work environment. If you have the required skills and experience, we would love to hear from you! Job Type: Part-time Pay: $20.00 - $21.00 per hour Benefits: Employee discount Flexible schedule Experience: hair salon: 1 year (Required) Language: English (Required) Ability to Commute: New York, NY 10065 (Required) Ability to Relocate: New York, NY 10065: Relocate before starting work (Required) Work Location: In person

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  • Director of Operations Innovation
    Director of Operations Innovation
    4 days ago
    $130000–$180000 yearly
    Full-time
    Brooklyn, New York

    We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what's "healthy" they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand. Van Leeuwen Ice Cream is hiring a full-time Director of Operations Innovation, based out of New York City. This is a great opportunity for a highly experienced individual to work with the greater retail operations team at Van Leeuwen Ice Cream as the company embarks on its next stage of growth. The ideal candidate is someone who is passionate about operations, a strong and effective communicator, highly analytical, and can thrive in a fast-paced environment (and loves ice cream!). As an Operations Innovation Director, you are the voice and representative of our scoop shops at Headquarters and are responsible for driving flawless operations execution. You will be responsible for simplifying, streamlining, and enhancing store processes, systems, and technology, while ensuring that we continue to innovate and improve. This role will be based out of our Williamsburg, Brooklyn office and follow Van Leeuwen's Hybrid work model and be in office at least two to three days a week. Job Responsibilities • OPERATIONS INNOVATION, • Identify and implement innovation opportunities, • Build testing protocols and lead testing of new operational processes, • Work with Learning + Development Team to implement output of innovation work into stores, • FOUNDATIONAL OPERATIONS, • Create and maintain all store processes, systems, and standards, • Build tools to support store execution, • Oversee all store technology, • Conduct operational analysis to optimize store operations, • Develop and maintain all store communication channels, • CHANGE MANAGEMENT, • Define field priorities and lead organization through thoughtful and streamlined roll-out processes that deliver simple, prescriptive content to the field, • Drive field prioritization based on partnership with our field leadership, • Lead efforts to roll-out new products, systems, and processes across our storew, • NEW STORE OPENINGS, • Support new scoop shop openings from inception to completion, • Build and drive the new store opening launch calendar, • Coordinate efforts both internally and externally to ensure smooth store openings, • Drive a culture of continuous improvement within the new store opening processes, evaluating the successes and opportunities of each project Job Requirements • 6+ years professional experience in an operations, strategy, or consulting role (preferably in the food/retail space, but not required), • You are an enthusiastic problem solver, who enjoys diving into operational complexities to evaluate business needs and test potential solutions, • You have a strong instinct and passion for operations and people, • You have an enthusiasm for thinking differently, tackling complex problems, and identifying new ways of doing things, • Strong ability to make a business case and influence decision making, leveraging data, analytics, presentations, etc., • Experience leveraging systems and data to drive business needs, • Ability to work evenings and weekends as required, • Ability to travel as required (up to 50% of time, depending on season), • Ability to work in the field as required, • Proficiency in MS Office and Google-suite tools, • Excellent communication and problem-solving skills, • Excellent organizational skills, • Ability to multitask, • Strong attention to detail, • Must be comfortable working in-store scoop shifts as needed, while adhering to DOH guidelines Compensation + Benefits $130,000 - $180,000 annual compensation depending on experience, paid weekly Eligible for annual 20% bonus • Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide), • Medical, Dental + Vision Insurance with 70% Employer Contribution, • 401k with up to 4% Employer Match, • Cell Phone Reimbursement Plan, • Wellness Reimbursement Plan, • Flexible Time Off - No accrual required, • Paid Sick Time, • Paid one month sabbatical (eligible after 4 years of continued employment), • Yearly Performance Reviews Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. Salary Range $130,000---$180,000 USD Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

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  • Guest Experience Specialist
    Guest Experience Specialist
    1 day ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan, • Paid Vacation time, • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within, • Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact • Deliver a responsive, thoughtful, and consistent experience across all guest communication channels., • Strengthen guest loyalty by resolving concerns effectively and turning negative experiences into positive ones., • Improve operational and digital experiences by identifying trends and surfacing actionable feedback., • Support cross-functional teams with insights that drive better decision-making and continuous improvement. What You'll Do Guest Communication & Recovery • Respond to guest inquiries across email (taste@eatnaya.com), surveys, social media, and third-party review platforms., • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management & Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation & Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights & Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

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  • Web Developer
    Web Developer
    2 days ago
    Part-time
    Fort Greene, Brooklyn

    U.S.-Based Client Communication Partner for Web & Mobile Development Business Hello, I am looking for a reliable U.S.-based client communication partner to support the client-facing side of my freelance web and mobile development business. This is a flexible, long-term remote partnership opportunity for someone who is professional, responsive, organized, and comfortable speaking with U.S.-based business clients. About Me I am a web and mobile developer currently based in Singapore. I build websites, e-commerce stores, web applications, mobile apps, SaaS platforms, dashboards, landing pages, and custom business solutions. My focus is on the technical side of the business, including project planning, development, revisions, testing, and final delivery. I am also available during Eastern Time business hours to support client communication, provide project details, and help prepare for calls or follow-ups. Role Overview Your role will focus on client communication, coordination, and relationship management. You do not need to be a developer. You do not need to write code or manage technical work. Your main responsibility will be to communicate professionally with clients, join calls when needed, help explain services clearly, and support the client relationship process. I will handle the technical work, proposals, project planning, development, delivery, and quality control. Main Responsibilities • Communicate professionally with potential and active clients, • Respond to client messages when needed, • Join Google Meet or Zoom calls when required, • Help explain services in a clear and professional way, • Build trust with clients through strong communication, • Help coordinate expectations, timelines, and follow-ups, • Share client updates with me when necessary, • Support client relationship management and project conversion What You Do Not Need To Do • You do not need to write code, • You do not need to design or develop websites, • You do not need deep software knowledge, • You do not need to manage technical delivery, • You do not need to work full-time every day, • You do not need to handle the business alone I will provide the project details, service information, technical points, and guidance needed before any client conversations. Ideal Candidate I am looking for someone who is: • Based in the United States, • Fluent in English, • Professional, reliable, and trustworthy, • Comfortable joining video calls with clients, • Good at written and verbal communication, • Organized and responsive, • Reliable with scheduled meetings, • Comfortable working with an international developer, • Interested in a long-term partnership model Helpful Experience Experience in any of the following areas is helpful, but not required: • Client communication, • Account management, • Sales support, • Business development, • Customer support, • Virtual assistance, • Project coordination, • Freelancing or remote work, • Platforms such as Upwork, Fiverr, LinkedIn, or similar platforms Strong communication skills are more important than technical knowledge. Work Style This is a flexible remote role. Some weeks may only require light communication, while other weeks may involve client calls, interviews, or follow-ups depending on project activity. You should have: • A reliable computer, • Stable internet connection, • A quiet environment for client calls, • Professional communication habits, • Ability to respond within a reasonable timeframe, • Availability for scheduled meetings when needed Compensation This is a partnership-style role with shared profit. The starting compensation structure is: 30% of monthly net development revenue generated through managed client relationships. This is not a traditional fixed hourly role. Your income grows as the business grows. Final compensation details can be discussed during the interview based on your experience, availability, and level of involvement. Long-Term Goal The goal is to build a stable freelance development business with consistent clients, repeat projects, and reliable monthly revenue. This partnership combines my technical development skills with your client-facing communication support. I am looking for someone who wants to build a long-term working relationship, not just complete short-term tasks. Important Note This role is focused on legitimate client communication, business development, and relationship management. I do not ask anyone to share passwords, provide unauthorized access, misrepresent identity, or violate the rules of any freelance platform. All client communication and business activity should be handled professionally, transparently, and in compliance with platform policies. How To Apply Please send a short message including: • Your location, • Your current availability, • Your experience with client communication or account management, • Whether you are comfortable joining Google Meet calls, • Any experience with sales, customer support, freelancing, or remote work, • Why this long-term partnership opportunity interests you If your background looks like a good fit, we can schedule a Google Meet call to discuss the role, responsibilities, compensation, and long-term plan in more detail

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  • People Operations Partner
    People Operations Partner
    3 days ago
    Full-time
    New York

    About Us ------------ At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. Add a Spark to the Ordinary... ------------------------------ The People Operations Partner is a trusted partner to our Operations Team, helping drive a high-performing, people-first culture during a period of growth at Blank Street. This role supports stores across multiple markets, partnering closely with General Managers and Operations Managers to strengthen teams, elevate performance, and support the employee experience. This role blends strategic partnership with hands-on execution and is ideal for someone who thrives in fast-paced environments, builds strong relationships quickly, and operates with sound judgment and professionalism. You'll partner with field leaders on employee relations, performance management, coaching, engagement, and talent development while proactively identifying trends and opportunities across the business. This role is based in-person out of our Brooklyn, NY office, reports to the HRBP Manager, and requires frequent travel across the markets and stores you support. Who We're Looking For --------------------- • You're an expert at handling employee relations issues and can navigate them with sound judgment, • You're confident coaching managers, not just giving advice, but helping others actually reach a solution and drive results, • You have a strong grasp of People Ops fundamentals (onboarding, compliance, documentation, investigations) and know how to apply them in real situations, • You're highly organized and detail-oriented, • You're responsive, action-oriented, and follow through, • You're comfortable with ambiguity, pivots, and fast pace, • You're a clear, thoughtful communicator through all mediums, • You genuinely enjoy supporting people and making the job fun What You'll Own --------------- Hire → Get the right people in • Partner with Talent Acquisition and Operations leaders on hiring strategy, interview calibration, and workforce planning across your markets, • Support strong hiring decisions by assessing talent quality, team fit, and long-term potential, • Ensure new hires have a smooth and consistent onboarding experience from offer acceptance through ramp-up, • Proactively identify hiring gaps, staffing risks, and organizational needs within your markets Develop → Make people better • Coach and support GMs, Shift Leads, and Operations Managers on performance management, accountability, feedback, and team dynamics, • Drive execution of People programs including performance coaching frameworks, engagement action planning, and policy rollouts, • Support internal promotions, succession planning, and leadership development across your markets, • Help leaders navigate difficult conversations confidently, fairly, and consistently Retain → Keep great people • Lead employee relations matters and investigations from intake through resolution with strong documentation, judgment, and professionalism, • Identify trends in turnover, attendance, engagement, and performance - partnering with Operations leaders to take proactive action early, • Act as a trusted resource for employees and managers, balancing employee experience with business needs, • Build strong relationships across your markets to maintain a clear pulse on team health, morale, and operational challenges Protect the Business → Make the business run and grow smoothly • Partner cross-functionally with TA, Payroll, Training, Finance, and Operations to support smooth business operations, • Use people data, operational trends, and feedback to identify risks, recommend solutions, and support business decision-making Requirements ------------ • 4+ years of HR or People Ops experience, ideally in a fast-paced retail or hospitality environment, • Working knowledge of labor laws and compliance requirements (I-9s, wage & hour, documentation standards), • Proven ability to manage multiple priorities and meet deadlines in a high-volume environment, • Demonstrated ability to stay organized and detail-oriented across multiple workstreams, • Comfortable using HR systems and tools (HRIS, ATS, Google Suite), • Ability to handle sensitive information with discretion and sound judgment, • Must be based in NYC with flexibility to travel throughout the market as needed Benefits & Perks ----------------- • $90,000 - $110,000 annual base salary, • Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future., • Equity package, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers, • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

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  • New Store Opening Associate
    New Store Opening Associate
    3 days ago
    Full-time
    New York

    About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. Add A Spark to the Ordinary... This is your opportunity to put your fingerprint on the growth and development of something truly exciting. As the NSO Associate, your primary responsibility will be leading and coordinating smooth, successful launches across all new growth projects and store form factors within the company. The right candidate is highly organized, thrives in a process-driven environment, and can confidently manage multiple deliverables and cross-functional stakeholders simultaneously. You understand how to keep projects moving forward, align teams, and execute against timelines to ensure successful openings and launches. This role will require travel based on New Store Openings and evolving business needs. What You'll Own Project coordination & communication • Use our project management and internal communication tools (Asana, Slack, Google Suite) to track and update progress on every project you're assigned., • Support the Senior NSO Associate in communicating timelines, blockers, and status updates to relevant stakeholders., • Help maintain and update store-specific documentation, checklists, and handoff materials across active projects. On-the-ground NSO duties • Place, receive, and unbox initial product and supply orders for new locations., • Receive, install, and calibrate small service equipment under the direction of the Senior NSO Associate., • Stage bar equipment and workflow layouts in alignment with Blank Street standards., • Conduct stress test days and full equipment test runs to confirm a new location is ready for bump-in., • Support store and equipment test days, flagging issues and coordinating resolutions in real time., • Liaise with external contractors for basic service and equipment coordination including internet, espresso machine installation, and miscellaneous construction needs., • Support build-out of store location wiki pages for incoming field teams., • Assist with DOH compliance walkthroughs and ops team check-ins ahead of opening., • Work closely with IT and Coffee Equipment teams to verify front and back end infrastructure is correctly set up and tested. Logistics & storage • Transport equipment and smallwares to and from our storage facility and between new location builds as needed — including loading, unloading, and organized staging., • Support the ongoing maintenance and inventory management of our equipment and smallware storage facility., • Track inventory levels and flag shortfalls or discrepancies to the Senior NSO Associate ahead of upcoming openings., • Help maintain a clean, organized, and safe storage facility environment at all times. Supporting operations beyond NSOs • Assist with seasonal smallware and equipment transitions, coordinating cross-functionally to ensure seamless rollouts., • Support store closure projects and equipment recovery as directed., • Pitch in on facilities needs when the NSO schedule allows., • Help review and organize vendor invoices and receipts for approval and submission to the finance team. Who You Are • 1–2 years of experience in hospitality, consumer brands, retail, or a new location opening environment., • Hands-on and action oriented — you'd rather be doing than delegating., • Excellent organizational skills with a proven ability to manage multiple tasks under pressure and tight timelines., • Highly effective written and verbal communicator — you keep people in the loop without being asked., • Adaptable and flexible — comfortable working both collaboratively and independently depending on what the project needs., • Comfortable learning on the job, including developing a working knowledge of permitting, basic construction, plumbing, electrical, and equipment calibration processes., • Tech-comfortable and quick to adopt new tools — experience with Google Suite, Asana, and Slack is a plus., • Passionate about creating safe, functional spaces for both customers and the team on the ground., • Must be comfortable working evenings and weekends where business dictates., • Comfort with travel across all markets., • A valid driver's license is preferable., • Abie to lift 50+ lbs. Benefits & Perks • $70,000 - $75,000 annual base salary, • Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future., • Equity package, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers, • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

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  • Guest Experience Specialist
    Guest Experience Specialist
    6 days ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan, • Paid Vacation time, • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level — we invest in developing leaders from within, • Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels—including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization—responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement—someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact • Deliver a responsive, thoughtful, and consistent experience across all guest communication channels., • Strengthen guest loyalty by resolving concerns effectively and turning negative experiences into positive ones., • Improve operational and digital experiences by identifying trends and surfacing actionable feedback., • Support cross-functional teams with insights that drive better decision-making and continuous improvement. What You'll Do Guest Communication & Recovery • Respond to guest inquiries across email (taste@eatnaya.com), surveys, social media, and third-party review platforms., • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management & Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation & Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights & Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed—ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard—and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

    Easy apply
  • HR Business Partner
    HR Business Partner
    3 days ago
    Full-time
    New York

    About Us ------------ At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. Add a Spark to the Ordinary... ------------------------------ The HR Business Partner (HRBP) Senior Associate is a trusted partner to our Operations Team, helping drive a high-performing, people-first culture during a period of growth at Blank Street. This role supports stores across multiple markets, partnering closely with General Managers and Operations Managers to strengthen teams, elevate performance, and support the employee experience. This role blends strategic partnership with hands-on execution and is ideal for someone who thrives in fast-paced environments, builds strong relationships quickly, and operates with sound judgment and professionalism. You'll partner with field leaders on employee relations, performance management, coaching, engagement, and talent development while proactively identifying trends and opportunities across the business. This role is based in-person out of our Brooklyn, NY office, reports to the HRBP Manager, and requires frequent travel across the markets and stores you support. Who We're Looking For --------------------- • You're an expert at handling employee relations issues and can navigate them with sound judgment, • You're confident coaching managers, not just giving advice, but helping others actually reach a solution and drive results, • You have a strong grasp of People Ops fundamentals (onboarding, compliance, documentation, investigations) and know how to apply them in real situations, • You're highly organized and detail-oriented, • You're responsive, action-oriented, and follow through, • You're comfortable with ambiguity, pivots, and fast pace, • You're a clear, thoughtful communicator through all mediums, • You genuinely enjoy supporting people and making the job fun What You'll Own --------------- Hire → Get the right people in • Partner with Talent Acquisition and Operations leaders on hiring strategy, interview calibration, and workforce planning across your markets, • Support strong hiring decisions by assessing talent quality, team fit, and long-term potential, • Ensure new hires have a smooth and consistent onboarding experience from offer acceptance through ramp-up, • Proactively identify hiring gaps, staffing risks, and organizational needs within your markets Develop → Make people better • Coach and support GMs, Shift Leads, and Operations Managers on performance management, accountability, feedback, and team dynamics, • Drive execution of People programs including performance coaching frameworks, engagement action planning, and policy rollouts, • Support internal promotions, succession planning, and leadership development across your markets, • Help leaders navigate difficult conversations confidently, fairly, and consistently Retain → Keep great people • Lead employee relations matters and investigations from intake through resolution with strong documentation, judgment, and professionalism, • Identify trends in turnover, attendance, engagement, and performance - partnering with Operations leaders to take proactive action early, • Act as a trusted resource for employees and managers, balancing employee experience with business needs, • Build strong relationships across your markets to maintain a clear pulse on team health, morale, and operational challenges Protect the Business → Make the business run and grow smoothly • Partner cross-functionally with TA, Payroll, Training, Finance, and Operations to support smooth business operations, • Use people data, operational trends, and feedback to identify risks, recommend solutions, and support business decision-making Requirements ------------ • 4+ years of HR or People Ops experience, ideally in a fast-paced retail or hospitality environment, • Working knowledge of labor laws and compliance requirements (I-9s, wage & hour, documentation standards), • Proven ability to manage multiple priorities and meet deadlines in a high-volume environment, • Demonstrated ability to stay organized and detail-oriented across multiple workstreams, • Comfortable using HR systems and tools (HRIS, ATS, Google Suite), • Ability to handle sensitive information with discretion and sound judgment, • Must be based in NYC with flexibility to travel throughout the market as needed Benefits & Perks ----------------- • $90,000 - $110,000 annual base salary, • Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future., • Equity package, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers, • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

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  • Clean Energy Electrical Trainer
    Clean Energy Electrical Trainer
    1 month ago
    $60–$80 hourly
    Part-time
    Dumbo, Brooklyn

    Job Summary We are seeking a dynamic and knowledgeable electrician/electrical engineer who will be responsible for preparing, conducting, and evaluating technical training programs. In this role, you will create materials to be used in programs and design exercises to enhance instruction. You will conduct hands-on classes in the classroom and field regarding energy-efficient operation and maintenance of mechanical and/or electrical equipment. Your expertise will empower students and trainees to develop practical skills in electrical installation, maintenance, and troubleshooting, ensuring they are well-prepared for tasks that increase building energy efficiency. This position offers an exciting opportunity to make a meaningful impact by shaping skilled workers ready to meet the demands of a rapidly evolving clean energy landscape. Duties • Design and deliver technical training programs for employees, customers, or partners on one or more of the following topics: -Lighting system upgrades -Energy-efficient pump maintenance and repair • Assess training needs through surveys, interviews, and job analysis., • Conduct classroom instruction utilizing various teaching methods tailored for adult learners and technical students., • Develop customized materials, including manuals, slide decks, e-learning modules, and hands-on labs., • Provide post-training support and follow-up to reinforce learning and answer ongoing questions., • Evaluate the effectiveness of training programs and revise content as needed., • Collaborate with subject matter experts to ensure technical accuracy., • Stay current with evolving technology trends and update training offerings accordingly., • Determine overall effectiveness of programs and training by listening to feedback and making improvements as necessary., • Mentor internal instructors on subject matter, content, and course delivery techniques., • Incorporate industry standards such as OSHA regulations into training modules to promote safety awareness and compliance., • Facilitate hands-on training sessions in electrical wiring, maintenance, and troubleshooting, within lab and real-world environments., • Evaluate trainee performance through assessments and provide constructive feedback to support continuous improvement. Requirements • NYS licensed electrician Qualifications/Skills: • Experience installing and repairing wiring and conductive elements and electrical components in buildings., • Experience testing and inspecting electrical work like wiring and lighting to ensure safe installation and compliance with regulatory codes., • Experience identifying and mitigating safety hazards, code violations and other electrical issues., • Ability to translate technical concepts into user-friendly instructions., • Strong communication and interpersonal skills and presentation abilities., • Patience and adaptability when working with varying skill levels., • Knowledge of OSHA safety standards relevant to electrical work and industrial environments., • Analytical thinking and problem-solving orientation., • Experienced in leading hands-on technical trainings in classroom and field settings., • Experienced in use of MS Word, MS Excel and Google Docs/Sheets and PowerPoint. Experience using Canva a plus., • Organizational skills for managing multiple concurrent training programs. Prefer the following: • BPI, CEM, LEED or other applicable building performance certification, • Experience working in a public housing environment, • Bilingual (Spanish)

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  • Junior Operations & Project Manager
    Junior Operations & Project Manager
    1 month ago
    $80000–$90000 yearly
    Full-time
    Manhattan, New York

    IVDrips is New York’s premier concierge IV therapy brand and HelloDose is our telehealth platform for GLP-1 and peptide therapy. We deliver premium, personalized healthcare directly to patients — and we are growing fast. We need someone who can keep up and grow with us. How to Apply Send us a 2–3 minute video along with your resume In your video, tell us: Who you are and what has shaped you — the real version, not your resume read aloud What you are genuinely looking for in your next role What excites you — professionally and personally What kind of company would make you genuinely excited to walk in the door every morning and break down every barrier in front of you Why IVDrips and HelloDose — show us you know who we are Subject line: Junior Ops — [Your Name] — [One word that describes you] Applications without a video will not be reviewed. The Role You will work directly alongside our Director of Operations across both companies — keeping projects on track, building systems, collaborating across departments, and turning conversations into action. No two days look the same. Real responsibility from day one. You Are • Ambitious, hungry, and genuinely motivated to build something from the inside, • Already using AI tools every day — not as a novelty, as a core part of how you work, • Obsessively organized but comfortable operating in a fast-moving environment, • A natural collaborator who works seamlessly across teams, departments, and personalities, • Someone who figures things out without needing to be asked twice, • Passionate about healthcare, wellness, or tech-forward consumer brands, • Based in New York City or able to commute consistently — you want to be in the room, not on Zoom, • Able to make meaningful connections with everyone on the team from nurses to administrators You Bring • 1–3 years in operations, project coordination, or executive support — or a track record and hungriness about you that demonstrates the same skills, • Demonstrated comfort with AI tools in a professional context, • Fluency in Google Workspace — Docs, Sheets, Slides, Drive, • Clear, professional written communication, • Experience with CRM or project management platforms is a strong plus (Zenoti, HubSpot, Notion, ClickUp, Asana, or similar) We Offer • Direct mentorship from leadership from day one, • Real projects with real impact — immediately, • Exposure to every function across two growing brands: operations, sales, clinical, marketing, and technology, • A collaborative team that operates with energy, passion, and a genuine commitment to excellence, • Benefits of IVDrips services and HelloDose program access, • Competitive compensation with room to grow as you grow Work Location: Hybrid remote in Brooklyn, NY 11230

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  • Personal Assistant
    Personal Assistant
    1 month ago
    Full-time
    Manhattan, New York

    We are seeking a highly organized and proactive Personal Assistant to provide comprehensive support and work in the office of our MedSpa. We need help with personal matters and office matters. We need someone flexible and organized. The ideal candidate will possess strong administrative skills and a keen ability to manage multiple tasks efficiently. This role requires a detail-oriented individual who can handle various responsibilities, including event planning, project coordination, and office management, while maintaining a high level of professionalism. Duties Manage executive calendars, including scheduling appointments and meetings using Microsoft Outlook Calendar and Google Workspace. Provide executive administrative support by preparing reports, presentations, and correspondence. Coordinate events, meetings, and travel arrangements as needed. Maintain organized filing systems and ensure accurate data entry for various projects. Handle phone calls with professionalism and courtesy, utilizing multi-line phone systems. Assist with bookkeeping tasks using QuickBooks and manage office expenses. Conduct proofreading and transcription of documents to ensure accuracy. Provide customer service support by addressing inquiries and resolving issues promptly. Perform clerical duties such as typing, filing, and maintaining office supplies inventory. Skills Proven experience in administrative roles with a focus on personal assistant responsibilities. Strong organizational skills with the ability to prioritize tasks effectively. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace applications. Familiarity with QuickBooks for bookkeeping purposes is preferred. Excellent typing skills with attention to detail for accurate data entry and transcription tasks. Strong phone etiquette and customer service skills to interact positively with clients and stakeholders. Ability to coordinate projects efficiently while managing multiple deadlines. Experience in event planning is a plus, demonstrating the ability to organize successful gatherings or meetings. If you are a motivated individual with a passion for providing exceptional support in a dynamic environment, we encourage you to apply for this exciting opportunity as a Personal Assistant. Job Type: Part-time Pay: $18.00 - $20.00 per hour Benefits: Flexible schedule Work Location: In person

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  • Data Entry Specialist
    Data Entry Specialist
    2 months ago
    $75000–$82000 yearly
    Full-time
    Manhattan, New York

    We’re seeking a Data Entry Specialist who is detail-oriented, motivated, and ready to support our day-to-day digital operations. In this role, you’ll update, maintain, and verify information across multiple platforms—playing a key part in ensuring accuracy and consistency throughout our workflows. This position is ideal for those who enjoy structure, precision, and independent work. No prior experience is required—we provide full training! Key Responsibilities • Accurately enter and manage information across online platforms and internal databases., • Review, verify, and correct data for accuracy, clarity, and completeness., • Generate simple summaries or reports to support team operations., • Maintain organized, confidential records with professionalism and discretion., • Communicate and collaborate with remote team members via chat, email, and project tools., • Assist with light administrative tasks to keep daily operations running smoothly. What We’re Looking For • A sharp eye for detail and strong commitment to accuracy., • Basic computer proficiency (Microsoft Office, Google Workspace, or similar tools)., • Reliable internet connection and your own laptop or computer., • Clear written communication and the ability to follow instructions., • Organized, dependable, and comfortable working independently., • No experience required—training is fully provided! Why Work With Ramp • 100% Remote Work – Choose your ideal workspace: home, coworking space—you decide., • Flexible Scheduling – Full-time or part-time options to fit your lifestyle., • Flexible Payroll Cycles – Choose payment frequency that works for you, plus performance bonuses., • Career Growth – Clear advancement paths into administrative, analyst, or operations roles., • Paid Training – We invest in your development from day one., • Supportive Team Culture – We celebrate effort, accuracy, and continuous improvement. How to Apply If you're motivated, detail-oriented, and excited about a flexible remote career, we’d love to meet you. Click “Apply Now” to submit your application! Bring your energy, precision, and willingness to learn—we’ll guide you step by step and help you grow with Ramp. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

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