Guest services jobs in Atlantic City, New JerseyCreate job alerts

Brand: Spencer's The Store Manager is responsible for establishing and maintaining Guest Services. The Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all a

Spencer's - - Responsibilities: Maintaining Guest Services per Company Standard; Generating sales; Conducting housekeeping; Merchandising; POS operations and loss prevention.

This is a highly visible role which has a direct impact on creating the guest experience.Welcomes and accommodates guests, visitors and staff in a warm and courteous manner.Oversees the guest registration and check-out process.Promotes hotel services and amenities and provides helpful information.Mu

Job Description The Casino Cage Cashier is responsible for counting, sorting and organizing all money, chips, vouchers and paperwork during assigned shifts. Ensuring that the highest guest service level is being met. Position Responsibilities • Provide high quality services to guests of Ocean Resort Atlantic City, • Performs, but not limited to, the following functions: check cashing, sell/redeem chips, process slot and table game jackpots processes tournament paperwork and balances cash drawers and banks on an assigned shift., • Receives and accounts for all funds turned into banks from all areas., • Retrieves bill validators from NRT area and appropriately stores all cassettes, • Inserts and removes currency from counting machines; runs the machines, • Straps initials and dates all money straps, • Enters necessary information into the computer, • Loads appropriate cassettes and bill validators into carts and pushes/pulls cart to the casino floor, • Accounts for all keys issued, • Pulls cassettes and bill validators, insuring each validator is accounted for., • Completes all paperwork accurately and in a timely manner. Essential Functions • Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise and hectic environments., • Ability to work under pressure in a fast-paced environment with multiple priorities., • Must be able to work weekends, holidays and varied hours., • Ability to effectively communicate in English (Read, Write, Speak & Understand), • High school diploma or equivalent required., • Must be able to lift up to 25lbs and stand/walk for entire shift, • One year of cash handling experience is required., • Strong math skills required., • Free meal on shift, • Training & Development, • Pay Rate: $19.00/hour

Highgate Hotels - 1212 Pacific Avenue - Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards; Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner; Handle check-ins and checkouts in a friend

Spencer's - - Responsibilities: Establish and maintain Guest Services; Support the Store Manager in the overall operation of a store; Develop staff; Control expenses and shrinkage; Oversee merchandising and inventory control in adherence with all Company policies and procedures.

Is familiar with property, services, and events; answers questions and provides information as requested by guests. The Role: Assists guests with checking in/out of the hotel. Make yourself available to guests' questions and commentary so that you can learn from them every day.

Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and o

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Answer guest inquires about hotel services, facilities and hours of operation in a timel

Job Description About the Role The Valet Attendant is responsible for parking and retrieving customer vehicles in a courteous, safe and efficient manner. Position Responsibilities • Maintains a positive and professional image and is highly motivated to safely provide efficient and exceptional customer service by greeting all guests as well as assist guests in opening and closing car doors., • Securely parks and retrieves guest’s vehicles in a safe and prompt manner., • Open hotel main doors and provide any necessary assistance., • Surveys all guest’s vehicles and correctly records all vehicle information., • Assists guest with loading and unloading their luggage in the arrival and departure ports., • Responsible for facilitating the movement of bell carts between arrival, departure, and transfer levels., • Provides valet guests with tickets for their vehicle and any luggage., • Able to provide guests with any information or services related to the property., • Assists guests with wheelchairs, oxygen tanks, and any other devices., • Responsible in directing guest vehicles, ride share vehicles, taxis, limousines, and buses in the Porte Cochere., • Signals taxis for any guests who require a taxi., • Monitors all vehicles in the Porte Cochere and is responsible for the safekeeping of all guest’s keys., • Promptly reports any accidents, hazards, problems, or suspicious activity to their immediate supervisor. Essential Functions • Exposure to casino related environmental factors including but not limited to second-hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment., • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours., • Must be able to stand for an entire shift and be able to move quickly throughout the Casino/Hotel areas. Requirements • High School Diploma or equivalent preferred, • Valid New Jersey driver’s license and excellent driving record required., • Strong customer service skills required., • Free meal on shift, • Training & Development, • Free Parking, • Pay rate: $10.00/hr

Job Description Summary of Position Responsible for coordinating and managing the front desk operation while maintaining high quality of guest service in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Organizational Relationships Reports to: Director of Front Office Supervises: Front Desk Agents, Night Auditors, and FCC Qualifications and Skills • Must be 18 years of age or older, • Excellent communication and interpersonal skills, as well as listening attentively to guests, • Strong attention to detail, • Problem-solving ability, • Ability to multitask and prioritize effectively with front desk activities, • Ability to handle guest complaints effectively and respond promptly with appropriate solutions., • Bachelor's degree in hospitality management, Business Administration, or Hotel Management preferred, or equivalent professional experience., • Prior experience as a Front Desk Supervisor, Reception Supervisor, or Guest Services Manager., • Previous management experience, specifically in a hospitality or hotel setting. · Provide day-to-day leadership to the front office team and ensure that all departmental goals are met. • Effectively schedule, monitor, and evaluate controllable expenditures to stay within the restraints of the established budget through wage control, purchasing control systems and proper inventory levels., • Operate the Front Office and related departments within budgetary guidelines and in response to actual business conditions and participate in the preparation of rooms forecast., • Develop and implement policies and controls on issues relating to front office and related operations to include cash/check/credit card handling, credit procedures, guest services, handling of guest complaints, up selling and "walk procedures"., • Establish goals for the Front Office and related departments, analyze financial reports, anticipate and resolve problems concerning all facets of the front office and related departments anticipate trends, enact approved service, profit oriented and cost saving ideas/activities., • Work closely with the Sales department regarding VIP and special requests, group pick-ups and cut-off dates, and blocking rooms; with Engineering on out of order rooms and blocking rooms for maintenance; and with Housekeeping on all rooms related issues affecting the front office., • Understand, operate and troubleshoot front office, telephone and computer systems., • Maintains purchasing, receiving all items relating to telephones, internal physical items such as plants, business center, etc. according to policy., • Plans and coordinates all functions effectively., • Provide high level of customer service and maintains a high profile in the day-to-day rooms operations., • Ensure that all employees meet the uniform standards at all times which includes clean uniforms, neat presentation, proper daily hygiene and use of name tags., • Ensures that guests receive excellent service by training, motivating and properly managing the team members., • Oversees and supervises guest arrivals and departures with front office team., • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a prompt solution., • Ensure constant communication and coordination between housekeeping and department heads to ensure smooth operation., • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, policies and knowledge of the local area and events., • Sets goals and expectations for direct reports that align performance and rewards, addresses performance issues and holds staff accountable for successful results., • Partners with Human Resources manage the talent acquisition and retention strategy which includes forecasting talent needs, attracting, developing and supporting the right people., • Manage and lead team according to established company policies and procedures., • Takes ownership of the department and be ready to step in and support employees as needed to ensure efficient operation., • Attend meetings/training as required by management., • Perform duties, special assignments and projects as requested by management., • Participate in Manager on Duty (MOD) coverage. Performs other duties as assigned by Director of Front Office. Showboat Core Values Demonstrates Showboats core values in the performance of position responsibilities: 1. Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages., 2. Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us., 3. Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations., 4. Hearts that Serve – we are driven by a passion to bring joy and happiness to the guests that we serve., 5. Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability. Essential Functions • The ability to attend work predictably and regularly and to be punctual., • The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates, • The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form)., • The ability to work with mathematical concepts and to apply concepts to practical situations., • The ability to work cooperatively with others., • The ability to deal politely and professionally with customers and coworkers., • The ability to perform several tasks at once., • The ability to follow directions or instruction., • The ability to use a computer to communicate, create, and access information., • The ability to lift and move 25 pounds., • The ability to sit/stand/bend/stretch, etc. Constantly – occupation requires this activity more than 66% of the time (5.5+ hours/day) Frequently – occupation requires this activity from 33% to 66% of the time (2.5 – 5.5 hours/day) Occasionally – occupation requires this activity up to 33% of the time (0 – 2.5 hrs/day) Not Applicable – activity is not applicable to this occupation. Physical Demands Stand Constantly x Frequently Occasionally Not Applicable Walk Constantly x Frequently Occasionally Not Applicable Sit Constantly x Frequently Occasionally Not Applicable Handling/Fingering Constantly Frequently x Occasionally Not Applicable Reach Outward Constantly Frequently x Occasionally Not Applicable Reach Above Shoulder Constantly Frequently x Occasionally Not Applicable Climb Constantly Frequently x Occasionally Not Applicable Crawl Constantly Frequently x Occasionally Not Applicable Squat or kneel Constantly Frequently x Occasionally Not Applicable Bend Constantly Frequently x Occasionally Not Applicable Lift/Carry 10 lbs. or less Constantly Frequently x Occasionally Not Applicable 11 to 20 lbs. Constantly Frequently x Occasionally Not Applicable 21 to 50 lbs. Constantly Frequently x Occasionally Not Applicable 51 to 100 lbs. Constantly Frequently Occasionally x Not Applicable Over 100 lbs. Constantly Frequently Occasionally x Not Applicable Push/Pull 12 lbs. or less Constantly Frequently x Occasionally Not Applicable 13 to 25 lbs. Constantly Frequently x Occasionally Not Applicable 26 to 40 lbs. Constantly Frequently x Occasionally Not Applicable 41 to 100 lbs. Constantly Frequently Occasionally x Not Applicable Environmental Factors Extreme Cold (non-weather) Constantly x Frequently Occasionally Not Applicable Extreme Heat (non-weather) Constantly Frequently x Occasionally Not Applicable Loud Noise Level Constantly Frequently x Occasionally Not Applicable Other Ability to Read x Constantly Frequently Occasionally Not Applicable Ability to Speak English x Constantly Frequently

Job DescriptionCompany Description While our games come alive with real-time talent and interactions, players from around the world join virtually. Every day, thousands wager real money across a variety of platforms, diving into one of our 50+ interactive games. Since our inception in 2006, Evolution has pioneered the Live Casino Game Industry. We've transformed the gaming landscape by designing and hosting the most-streamed, interactive casino tables and slots globally." Join Our Fast-Growing Team as an Evolutions Game Presenter! Check Us Out! What We Offer: • Competitive Compensation: Starting at $7.00 per hour plus a guaranteed tip rate of $10.00 per hour, for a total of $17.00 per hour. After 3 months, your base rate increases to $8.00 per hour plus the guaranteed $10.00 tip rate, bringing your total compensation to $18.00 per hour., • Benefits Package:, • Medical, Dental, & Vision Insurance on a Cigna network, • 401k plus annual match, • Accrued Paid Time Off and Sick Time, • Nationwide Employee Discount Program powered by LifeMart, • Career Growth:, • Career Advancement Opportunities: Exciting growth potential available with opportunities like the Game Show Host role offering wages of up to $28/hour., • Additional Perks:, • Paid Performance Bonus (Bonus amounts and eligibility may vary and are not guaranteed), • Paid Training, • Consistent Schedule: A consistent schedule means more stability and the kind of work-life balance that’s tough to find anywhere else! Job Description Join Evolution as a Game Presenter! Are you service-oriented and seeking a unique career opportunity? At Evolution, your presentation skills and personality take center stage as you present our casino games live on-camera. If you've never dealt before, don't fret! Here's what you can anticipate: • Evolution Academy Training: Start with us, and you'll undergo two weeks of thorough training at our Evolution Academy. Learn the ropes of our core casino games and hone your on-camera presentation skills., • Individuals who are professional, mature, and understand the importance of workplace guidelines., • Those with a strong service mindset and excellent communication abilities., • Responsibility and dedication not just to the role but to team collaboration., • The ability to engage and offer a memorable experience for our live players., • Quick learners who adapt seamlessly to new concepts.Qualifications To apply you need to be: • Must be 18 years of age or older., • Must be able to obtain a NJ Gaming License., • Must wear assigned uniforms and maintain professional appearance standards., • At least one year of experience in customer service or hospitality is preferred., • Prolonged sitting at counter height (36”) chairs and tables, • Repeated use of both hands and arms, • Full mobility and dexterity in upper extremities, • Ability to see and read a chat screen from 4+ feet away, • Ability to communicate one way verbally to players, • Ability to lift up to up to 10 lbs. (for the shoe), • Ability to present on camera continuously in front of 30W High Beam Bi-Color LED Soft Lights without protective eyewear. Additional Information Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 18,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth. Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel. At Evolution, we're in search of a Game Presenter who epitomizes a steadfast guest service focus and a genuine commitment to customer service excellence. If you've ever taken charge of the front desk at a bustling hotel or felt the allure of an island resort, you could be our ideal match. In our world, players often showboat their wins, and we're on the hunt for someone who can genuinely celebrate these triumphant moments with them, making every win feel like a grand event. Have you been the overnight receptionist at an ocean resort nestled in an Italian borgata? Or perhaps, you've served in hospitality services as a dedicated casino dealer, advocated for customer satisfaction as a passionate associate, or embraced tourism in your role as a concierge. From those who've been a part of the excitement at a waterpark to the vigilant individuals stationed at a desk within a vast park, our aspirants share a service-oriented approach. At the end of the day, we're searching for someone ready to step in front of the camera, to bring the magic of live casino game presentation to players from all around. All your information will be kept confidential according to EEO guidelines.

Job Description We are seeking a Restaurant Assistant General Manager to join our team! You will be responsible for providing customers with a memorable dining experience. Responsibilities: • Supervise and coordinate all culinary activities, • Oversee guest services and resolve issues, • Ensure a high quality of ingredients and food preparation, • Train and manage kitchen personnel and counter staff, • Create and adjust staff schedules to meet restaurant needs, • Adhere to all safety and sanitation regulations, • Previous experience in food service or other related fields, • Strong leadership qualities, • Ability to thrive in a fast-paced environment, • Excellent written and communication skills, • 2 years minimum in leadership role for a high volume quick service restaurant, • EARLY risers *** 4-5 am start time, • Weekends and ALL Holidays mandatory, • Must have valid Driver’s license, • Ability to lift up to 40 lbs, • Ability to be on your feet for entire shift

Job Description Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or shop.hardrock.com. Responsibilities Sous Chef will be the second in command in our cafe, following the Kitchen Manager and/or Executive Chef. In addition, the Sous Chef ensures that Hard Rock culinary standards are upheld: the food looks good and is cooked properly, the proportions are correct, and it is cooked and served quickly. Also, the Sous Chef supports the cafe’s senior leadership in upholding all brand standards and core values while meeting or exceeding Hard Rocks business objectives. • Support and assist in the preparation and design of all food orders., • Maintain the highest standards of brand, local health, safety, and food preparation hygiene, • Support the team in consistent execution of all systems and processes to consistently deliver all products and services to brand, • Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the, • Foster an environment of customer service in which all team members put the guest first in every, • Execute established food standards for overall guest satisfaction that meet or exceed brand, • Ensure the highest levels of hygiene and food handling practices to deliver optimal quality of product to, • Support staff development and advancement along well-defined career, • Serve as a Culinary Learning Coach developing, implementing, and executing learning & development programs for all Heart of House employees in order to drive continuous improvement and employee, • Fill in for the Executive Chef or Kitchen Manager in planning and directing food preparation when necessary Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS • Minimum 5-7 years of experience in the hospitality industry inclusive of restaurant culinary, • Ability to learn and bring "out of the box" ideas to their team., • Genuine enthusiasm and aptitude for food., • Excellent verbal and written communication skills., • High level of business acumen and common sense., • Demonstrates strong problem solving skills through ability to diagnose and implement solutions., • Must possess strong communication and listening skills, excellent speaking, reading and writing., • Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas., • Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization., • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time., • Ability to sit for extended periods of time., • Ability to make repeating movements of the arms, hands, and wrists., • Ability to express or exchange ideas verbally and perceive sound by ear., • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders., • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds., • Ability to turn or twist body parts in a circular motion., • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment., • Ability to travel via auto or airplane for long periods of time.

Job DescriptionCompany Description Our entry level Game Presenters come from many walks of life and backgrounds. Retail associates and those in hospitality just to name a few. If you are interested in a new career in an exciting and high growth industry, with a company that is one of the pioneers in the industry, please read on and apply below. * Paid training is provided. Join Our Fast-Growing Team as an Evolutions Game Presenter! Check Us Out! Friday through Sunday - 3pm-11pm or 11pm - 7am What We Offer: • Competitive Compensation: Starting at $7.00 per hour plus a guaranteed tip rate of $10.00 per hour, for a total of $17.00 per hour. After 3 months, your base rate increases to $8.00 per hour plus the guaranteed $10.00 tip rate, bringing your total compensation to $18.00 per hour., • Benefits Package:, • Medical, Dental, & Vision Insurance on a Cigna network, • 401k plus annual match, • Accrued Paid Time Off and Sick Time, • Nationwide Employee Discount Program powered by LifeMart, • Career Growth:, • Career Advancement Opportunities: Exciting growth potential available with opportunities like the Game Show Host role offering wages of up to $28/hour., • Additional Perks:, • Paid Performance Bonus (Bonus amounts and eligibility may vary and are not guaranteed), • Paid Training, • Consistent Schedule: A consistent schedule means more stability and the kind of work-life balance that’s tough to find anywhere else! #EVONJH Job Description Join Evolution as a Game Presenter! Are you service-oriented and seeking a unique career opportunity? At Evolution, your presentation skills and personality take center stage as you present our casino games live on-camera. If you've never dealt before, don't fret! Here's what you can anticipate: • Evolution Academy Training: Start with us, and you'll undergo two weeks of thorough training at our Evolution Academy. Learn the ropes of our core casino games and hone your on-camera presentation skills., • Individuals who are professional, mature, and understand the importance of workplace guidelines., • Those with a strong service mindset and excellent communication abilities., • Responsibility and dedication not just to the role but to team collaboration., • The ability to engage and offer a memorable experience for our live players., • Quick learners who adapt seamlessly to new concepts.Qualifications, • Must be 18 years of age or older., • Must be able to obtain a NJ Gaming License., • Must wear assigned uniforms and maintain professional appearance standards., • At least one year of experience in customer service or hospitality is preferred., • Prolonged sitting at counter height (36”) chairs and tables, • Repeated use of both hands and arms, • Full mobility and dexterity in upper extremities, • Ability to see and read a chat screen from 4+ feet away, • Ability to communicate one way verbally to players, • Ability to lift up to up to 10 lbs. (for the shoe), • Ability to present on camera continuously in front of 30W High Beam Bi-Color LED Soft Lights without protective eyewear Additional Information Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 18,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth. Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel. At Evolution, we're in search of a Game Presenter who epitomizes a steadfast guest service focus and a genuine commitment to customer service excellence. If you've ever taken charge of the front desk at a bustling hotel or felt the allure of an island resort, you could be our ideal match. In our world, players often showboat their wins, and we're on the hunt for someone who can genuinely celebrate these triumphant moments with them, making every win feel like a grand event. Have you been the overnight receptionist at an ocean resort nestled in an Italian borgata? Or perhaps, you've served in hospitality services as a dedicated casino dealer, advocated for customer satisfaction as a passionate associate, or embraced tourism in your role as a concierge. From those who've been a part of the excitement at a waterpark to the vigilant individuals stationed at a desk within a vast park, our aspirants share a service-oriented approach. At the end of the day, we're searching for someone ready to step in front of the camera, to bring the magic of live casino game presentation to players from all around. All your information will be kept confidential according to EEO guidelines.

Job Description Summary of Position Responsible for generating revenue by selling guest rooms, meeting space, and hotel services to corporate, group, and leisure clients. This role focuses on building strong client relationships, developing new business opportunities, and executing sales strategies to maximize occupancy and profitability. Organizational Relationships Reports to: Director of Sales/General Manager Supervises: NA Qualifications and Skills • Strong negotiation, communication, and interpersonal skills, • Proven ability to meet or exceed sales targets, • Knowledge of hotel sales systems, CRM tools, and revenue management principles, • Relationship-building and customer-focused mindset, • Strategic thinking and problem-solving skills, • Excellent written and verbal communication, • Time management and organizational skills, • Proficiency in Microsoft Office and hotel sales software, • Bachelor's degree in hospitality management, Business, Marketing, or related field (preferred), • Develop and execute sales strategies to achieve revenue and occupancy goals, • Identify, prospect, and secure new corporate, group, and event business, • Maintain relationships with existing clients to encourage repeat business, • Conduct hotel tours and client presentations, • Negotiate contracts, rates, and terms with clients, • Collaborate with marketing, revenue management, and operations teams, • Prepare sales forecasts, reports, and market analyses, • Attend networking events, trade shows, and industry functions, • Monitor market trends and competitor activity Showboat Core Values Demonstrates Showboats core values in the performance of position responsibilities: 1. Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages., 2. Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us., 3. Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations., 4. Hearts the Serve – we are driven by a passion to bring joy and happiness to the guests that we serve., 5. Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability. Essential Functions • The ability to attend work predictably and regularly and to be punctual., • The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates, • The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form)., • The ability to work with mathematical concepts and to apply concepts to practical situations., • The ability to work cooperatively with others., • The ability to deal politely and professionally with customers and coworkers., • The ability to perform several tasks at once., • The ability to follow directions or instruction., • The ability to use a computer to communicate, create, and access information., • The ability to lift and move 10 pounds., • The ability to sit/stand/bend/stretch, etc. Constantly – occupation requires this activity more than 66% of the time (5.5+ hours/day) Frequently – occupation requires this activity from 33% to 66% of the time (2.5 – 5.5 hours/day) Occasionally – occupation requires this activity up to 33% of the time (0 – 2.5 hrs./day) Not Applicable – activity is not applicable to this occupation. Physical Demands Stand Constantly x Frequently Occasionally Not Applicable Walk Constantly x Frequently Occasionally Not Applicable Sit Constantly x Frequently Occasionally Not Applicable Handling/Fingering Constantly x Frequently Occasionally Not Applicable Reach Outward Constantly x Frequently Occasionally Not Applicable Reach Above Shoulder Constantly x Frequently Occasionally Not Applicable Climb Constantly Frequently x Occasionally Not Applicable Crawl Constantly Frequently x Occasionally Not Applicable Squat or Kneel Constantly Frequently x Occasionally Not Applicable Bend Constantly Frequently x Occasionally Not Applicable Lift/Carry 10 lbs. or less Constantly Frequently x Occasionally Not Applicable 11 to 20 lbs. Constantly Frequently x Occasionally Not Applicable 21 to 50 lbs. Constantly Frequently x Occasionally Not Applicable 51 to 100 lbs. Constantly Frequently Occasionally x Not Applicable Over 100 lbs. Constantly Frequently Occasionally x Not Applicable Push/Pull 12 lbs. or less Constantly Frequently x Occasionally Not Applicable 13 to 25 lbs. Constantly Frequently x Occasionally Not Applicable 26 to 40 lbs. Constantly Frequently Occasionally x Not Applicable 41 to 100 lbs. Constantly Frequently Occasionally x Not Applicable Environmental Factors Extreme Cold (non-weather) Constantly Frequently x Occasionally Not Applicable Extreme Heat (non-weather) Constantly Frequently x Occasionally Not Applicable Loud Noise Level Constantly Frequently x Occasionally Not Applicable Other Ability to Read x Constantly Frequently Occasionally Not Applicable Ability to Speak English x Constantly Frequently Occasionally Not Applicable Ability to Understand Verbal Directions x Constantly Frequently Occasionally Not Applicable Ability to Report to Work Regularly x Constantly Frequently Occasionally Not Applicable Ability to Report to Work on Time x Constantly Frequently Occasionally Not Applicable Ability to Work Safely x Constantly Frequently Occasionally Not Applicable

Job Description For more than two decades Green Mtn. Concert Services, Inc. (GMCS) has specialized in providing unarmed, onsite security solutions to high-profile special events, educational institutions, industrial, corporate, and municipal clients. GMCS security is heavily rooted in guest services, first-class training, and professional conduct. Today GMCS continues to set the standard for quality security professionals. WHY WORK FOR GMCS? • Make more with professional development pay increases, • Flexible Scheduling, • Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel., • Enforces regulations and directives for the site pertaining to personnel, visitors, and premises., • Controls access to client site or facility., • Patrols assigned site on foot or in; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons., • Protects evidence or scene of the event of accidents, emergencies, or security investigations., • Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents., • Prepares logs and reports as required., • Must have SORA license, • 18 years or older., • High level of confidentiality and ability to handle sensitive situations, • Excellent communication skills., • Guest service oriented., • Work locations vary., • Physical requirements as follows:, • Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain., • Additional physical requirements may include frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 250 pounds., • Ability to stand for a minimum of 4 hours.

Job DescriptionCompany Description PT Services (New Jersey) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry’s leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world, and you have an opportunity to join our international team in New Jersey! Visit our website to learn more about our company Job Description As a Live Shuffler, you will be responsible for shuffling, sorting and counting card games for all studio tables in a live streaming environment. ESSENTIAL DUTIES AND RESPONSIBILTIES: • Present games in a live streaming environment adhering to a multi-state Gaming Commission Regulations, PT Services New Jersey regulations and live unit policies and procedures., • Attend live gaming tables for card-change procedure according to the company’s’ procedures., • Evaluate and keep track on the quality and visual look of the cards., • Properly check and shuffle gaming cards at the card’s counting rooms (hereinafter, CCRs)., • Follow internal shuffling procedure in the CCRs and all live gaming tables., • Follow work rotation scheduled assigned when performing duties., • Immediately report to the Pit boss of any risks or committed mistakes, problems and / or unusual activities in the gaming studios and other company’s premises caused by other employees or other causes., • Inform Pitboss in a timely manner to replace and/or receive new cards or deck of cards for each shift., • Maintain and store playing cards in safe areas, equipment for the tables, and keep related documentation up to date., • Attend training courses/workshops as required and strive to continually improve technical skills., • Assist with training new shufflers if required by the management., • Follow any updates and amendments shuffling procedures., • Keep a professional demeanour towards players., • Maintain professional and clear communication with management and peers., • Adhere to gaming studios rules and any other rules that management may be introduced at any time., • Keep confidential information within the company’s authorized individuals., • Perform any additional duties as instructed by management. Qualifications EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED • High School Diploma / GED., • Must be 21 years of age or older, • Basic computer skills- MS Office, electronic mail, etc., • Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment., • Ability to maintain a professional demeanour, including manner of speech, appearance, and posture in a fast-paced environment., • Ability to deal with potential guest conflicts professionally, maintaining Playtech’s guest service standards., • Ability to deal, shuffle, sort cards and other operating gaming equipment involving highly repetitive hand and arm movements., • Ability to work a variety of shifts, including nights, weekends, and holidays., • Punctuality and attention to detail., • Be able to wear assigned uniforms., • Pay Rate: $16 + hourly perfomance bonus (Bonus range from $.25 – $4.00), • Vacation Days: 5 days, • Sick Time: 5 days, • 10 Holidays pay, • Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance., • Prolonged sitting at counter highchair and tables, • Prolonged standing for up to 2 hours at time., • ability to maintain physical stamina for extended periods., • Repeated use of both hands and arms., • Full mobility of upper extremities, • Ability to see and read a screen chat from 3 ft away., • Ability to engage and communicate with customers while on live table., • Ability to lift up to 15 lbs., • Ability to be on live cameras constantly with high beam lighting without protective eyewear. Additional Information If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact Playtech-People & Culture Team for assistance at . Our team will be happy to help! Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.

Job Description Hampton Inn We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities • Perform all check-in and check-out tasks, • Bartend as needed, • Perform cleaning tasks and daily disinfecting duties throughout shift, • Manage online and phone reservations, • Inform customers about payment methods and verify their credit card data, • Register guests collecting necessary information (like contact details and exact dates of their stay), • Welcome guests upon their arrival and assign rooms, • Provide information about our hotel, available rooms, rates and amenities, • Respond to clients’ complaints in a timely and professional manner, • Respond Kipsu guest responses, • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, • Enroll new Hilton honors members, • Upsell additional facilities and services, when appropriate, • Work experience as a Hotel Front Desk Agent, Receptionist or similar role, • Experience with hotel reservations software, like PMS Onq., • Understanding of how travel planning websites operate, like Booking and TripAdvisor, • Customer service attitude, • Excellent communication and organizational skills Pay: From $16 per hour Benefits: • Employee discount, • Employee incentive, • Paid Birthday, • 8 hour shift, • Day shift, • Evening shift, • Holidays, • Night shift, • On call, • Overnight shift, • Microsoft Office: 1 year (Preferred), • Customer Service: 1 year (Preferred) Work Location: In person Company DescriptionShoreRock Group LLCShoreRock Group LLC

Job Description Job Description Job Title: Banquet Server Reports To: Director of Events/ Chief Operating Officer & President Locations: The Carriage House and Gourmet Italian Cuisine Restaurant To be eligible for the interview process, must have the following below: -WEEKEND AVAILABILITY (FRIDAYS-SUNDAYS) -MUST HAVE BUFFET & SIT DOWN EXPERIENCE -MUST HAVE AT LEAST 1-2 YEAR SERVING EXPERIENCE We are seeking a dedicated and enthusiastic Banquet Server to join our team both at The Carriage House and the Gourmet Italian Cuisine Restaurant. In this role, you will be responsible for providing exceptional service during events, ensuring that guests have a memorable dining experience. You will work closely with the culinary team and event coordinators to deliver high-quality food service and maintain guest relations. Duties • Set up banquet rooms according to event specifications, including table settings and decorations., • Serve food and beverages to guests in a timely and professional manner., • Assist with bussing tables and maintaining cleanliness throughout the event., • Engage with guests to ensure satisfaction and address any needs or concerns promptly., • Collaborate with kitchen staff to ensure smooth service flow during events., • Handle food safely and adhere to all food handling guidelines., • Previous experience in customer service or food service is preferred, particularly in a banquet or hotel setting., • Strong communication skills with an emphasis on guest relations., • Ability to work effectively in a fast-paced environment while maintaining professionalism., • Knowledge of culinary practices and food handling procedures is a plus., • A positive attitude and willingness to help team members as needed., • Reliable transportation, • Open availability Friday, Saturday, Sunday and/or weekday availability AM & PM, • Required to work at the Carriage House and Gourmet Italian Cuisine restaurant The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and /or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. The employee must be in uniform gear including NONSLIP sneakers during work hours. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. • Ability to lift and carry: Ability to lift 50-75 pounds., • Must have: 1-2 year experience in serving, • Standing for extended periods: Banquet servers need to be able to stand and walk for extended periods. Job Type: Part-time Pay: $5.61 - $5.62 per hour Expected hours: 8-30 hrs per week Shift: • Day shift, • Evening shift, • Morning shift, • Night shift Work Location: In person Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the noise level in the work environment is very loud. Must be able to hear well amongst loud background noise. Note: The statements herein are intended to describe the general nature and level of work being performed by the employee and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the Employer.

Job DescriptionDescription: RESPONSIBILITIES: • Must have a true desire to satisfy the needs and desires of our guests and others in a fast paced environment. Perform all duties toward the goal of maximizing guest service., • Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times., • Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs., • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.), • Accommodate room changes expediently., • Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance., • Help train and develop the Front Desk Agents’ knowledge and skills., • Work with management in providing constructive feedback to staff and to comply with company policies and procedures., • Acquaint guests with city attractions, community events and nearby areas of interest., • Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction., • Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies., • Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information., • Responsible for proper key control and other security measures., • Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment., • Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all coworkers with professional respect., • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery), • Properly handle lost and found items., • Report accidents, injuries, and any unsafe conditions to Management and Maintenance., • Report all maintenance issues for guest satisfaction., • Report to work wearing the required uniform and meeting professional grooming standards., • Maintain confidentiality of all guests and hotel information, • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone., • Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact., • Ability to deal with guests when they are angry or upset., • Ability to supervise the front desk agents staff, • Professional appearance and mannerism., • Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems., • Previous cashier experience/basic accounting skills., • Ability to work quickly and thoroughly when under pressure., • Knowledge of hotel facilities and features., • Ability to attend to more than one task at a time., • Ability to maintain excellent attendance and punctuality., • Previous Front Desk and Customer Service experience., • Must be able to stand for long periods of time., • May include crowded office setting or “close quarters”., • General office environment with limited physical activity. COMPENSATION AND BENEFITS • The rate for this position is $20.00, • Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such position and employment status.

Job Description Summary of Position Responsible for performing in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests, which contributes to an overall positive experience. Organizational Relationships Reports to: Front Desk Manager/Director of Front Desk Supervises: NA Qualifications and Skills • Must be 18 years of age or older, • Excellent communication and interpersonal skills, as well as listening attentively to guests, • Strong attention to detail, • Ability to multitask and prioritize effectively with front desk activities, • Ability to provide and receive constructive feedback and guidance, • High School diploma/GED or equivalent education, • Bilingual preferred but not required, • Hospitality training preferred, • Previous experience in customer service role, specifically hospitality or hotel setting Guest Check-in and Check-out: · Greet guests with a warm welcoming manor · Registering arriving guests, assigning rooms, processing payments, and handling departure procedures · Answer questions about hotel amenities, local attractions, directions, and services (i.e. hotel services, arcade, waterpark, shopping, dining and local entertainment). Reservation Management: · Providing a friendly and helpful demeanor to address guest concerns and requests Complaint Handling: · Resolving guest complaints in a professional and timely manner along with the Supervisor Billing: · Compute bill collects payment and makes changes for guests. • Understand and enforce the hotel company credit policies Showboat Core Values Demonstrates Showboats core values in the performance of position responsibilities: 1. Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages., 2. Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us., 3. Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations., 4. Hearts that Serve – we are driven by a passion to bring joy and happiness to the guests that we serve., 5. Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability. Essential Functions • The ability to attend work predictably and regularly and to be punctual., • The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates, • The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form)., • The ability to work with mathematical concepts and to apply concepts to practical situations., • The ability to work cooperatively with others., • The ability to deal politely and professionally with customers and coworkers., • The ability to perform several tasks at once., • The ability to follow directions or instruction., • The ability to use a computer to communicate, create, and access information., • The ability to lift and move 25 pounds., • The ability to sit/stand/bend/stretch, etc. Constantly – occupation requires this activity more than 66% of the time (5.5+ hours/day) Frequently – occupation requires this activity from 33% to 66% of the time (2.5 – 5.5 hours/day) Occasionally – occupation requires this activity up to 33% of the time (0 – 2.5 hrs/day) Not Applicable – activity is not applicable to this occupation. Physical Demands Stand Constantly x Frequently Occasionally Not Applicable Walk Constantly x Frequently Occasionally Not Applicable Sit Constantly x Frequently Occasionally Not Applicable Handling/Fingering Constantly Frequently x Occasionally Not Applicable Reach Outward Constantly Frequently x Occasionally Not Applicable Reach Above Shoulder Constantly Frequently x Occasionally Not Applicable Climb Constantly Frequently x Occasionally Not Applicable Crawl Constantly Frequently x Occasionally Not Applicable Squat or kneel Constantly Frequently x Occasionally Not Applicable Bend Constantly Frequently x Occasionally Not Applicable Lift/Carry 10 lbs. or less Constantly Frequently x Occasionally Not Applicable 11 to 20 lbs. Constantly Frequently x Occasionally Not Applicable 21 to 50 lbs. Constantly Frequently x Occasionally Not Applicable 51 to 100 lbs. Constantly Frequently Occasionally x Not Applicable Over 100 lbs. Constantly Frequently Occasionally x Not Applicable Push/Pull 12 lbs. or less Constantly Frequently x Occasionally Not Applicable 13 to 25 lbs. Constantly Frequently x Occasionally Not Applicable 26 to 40 lbs. Constantly Frequently x Occasionally Not Applicable 41 to 100 lbs. Constantly Frequently Occasionally x Not Applicable Environmental Factors Extreme Cold (non-weather) Constantly x Frequently Occasionally Not Applicable Extreme Heat (non-weather) Constantly Frequently x Occasionally Not Applicable Loud Noise Level Constantly Frequently x Occasionally Not Applicable Other Ability to Read x Constantly Frequently Occasionally Not Applicable Ability to Speak English x Constantly Frequently Occasionally Not Applicable Ability to Understand Verbal Directions x Constantly Frequently Occasionally Not Applicable Ability to Report to Work Regularly x Constantly Frequently Occasionally Not Applicable Ability to Report to Work on Time x Constantly Frequently Occasionally Not Applicable Ability to Work Safely x Constantly Frequently Occasionally Not Applicable This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

Job Description POSITION SUMMARY This is a highly visible role which has a direct impact on creating guest experience. Welcome and accommodates guests, visitors and staff in a warm and courteous manner. Oversee the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information. RESPONSIBILITIES: • Providing quality guest service to all our guests and visitors., • Perform all duties toward the goal of maximizing guest service., • Greet guests who have made advance reservations and register them in an efficient and friendly manner., • Greet visitors who are looking for accommodations and attempt to meet their needs., • Acquaint guests with services available in the area., • Accurately following accounting procedures., • Answers external and internal telephone calls taking and delivering messages as needed., • Acts as the reservation attendant., • Answer questions and give out accurate, helpful information., • Run various end-of-day reports and reconcile information from various systems., • Adhere to all department and Company policies and procedures., • Ensure guest security by the proper handling of guest keys., • Properly handle lost and found items., • In the event of inclement weather, position is required to remain on sight and on duty until replaced., • Perform other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: • Able to be alert and function during the night shift 11 PM to 7 AM., • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone., • Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact., • Ability to deal with guests when they are angry or upset., • Professional appearance and mannerism., • Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems., • Previous cashier experience/ Basic accounting skills., • Ability to work quickly and thoroughly when under pressure., • Knowledge of hotel facilities and features., • Ability to attend to more than one task at a time., • Ability to maintain excellent attendance and punctuality. EXPERIENCE: • Customer service experience preferred. PHYSICAL DEMANDS: • Must be able to stand for long periods of time., • May include crowded office setting or “close quarters”., • General office environment with limited physical activity.

Job Description POSITION SUMMARY: This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information. RESPONSIBILITIES: • Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service., • Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times., • Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs., • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.), • Accommodate room changes expediently., • Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance., • Acquaint guests with city attractions, community events and nearby areas of interest., • Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction., • Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies., • Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information., • Responsible for proper key control and other security measures., • Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment., • Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect., • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery), • Properly handle lost and found items., • Report accidents, injuries, and any unsafe conditions to Management and Maintenance., • Report all maintenance issues for guest satisfaction., • Report to work wearing the required uniform and meeting professional grooming standards., • Maintain confidentiality of all guests and hotel information, • Perform other duties as assigned., • Actively participate in ongoing training. KNOWLEDGE, SKILLS AND ABILITIES: • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone., • Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact., • Ability to deal with guests when they are angry or upset., • Professional appearance and demeanor., • Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems., • Previous cashier experience/ Basic accounting skills., • Ability to work quickly and thoroughly when under pressure., • Knowledge of hotel facilities and features., • Ability to attend to more than one task at a time., • Ability to maintain excellent attendance and punctuality., • Knowledge of area and surrounding communities. EXPERIENCE: • Customer Service experience preferred. PHYSICAL DEMANDS: • Must be able to stand for long periods of time., • May include crowded office setting or “close quarters”., • General office environment with limited physical activity. This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time

Job Description About the Role The Slot Supervisor responsibilities include organizing, coordinating and defining all activities that deal with personnel, customer relations, gaming equipment and all administrative duties associated with the daily operation of assigned shift or section. Position Responsibilities • Extends complimentary services to players when appropriate and within established guidelines., • Amicably resolve customer related problems in a fast-paced environment., • Complies with all New Jersey regulatory requirements., • Maintains confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information., • Ensures that all activities reflect the policies and regulations of the company/property/Department as well as compliance with all CCC and DGE regulations., • Technical responsibilities include, but are not limited to, issuance of checks for hand pay jackpots, verifying jackpot and cash transactions in accordance with state and federal guidelines, authorizes and verifies slot markers for guests., • Circulates assigned area and observes service team members performing normal job duties, offering positive and corrective feedback as needed. Monitors team members to assess training needs., • Enhances the guest experience by clearly communicating to them the functionality of the player card and the advantages derived from club membership., • Oversees the issuance of work tools and keys to gaming assets, maintains the integrity of all gaming activities., • Maintains the integrity of all gaming activity. Essential Functions • Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment., • Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas., • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours., • High School diploma or equivalent preferred, • Two years of Slot Operations experience required with a minimum of one-year supervisory experience in a casino, • Free meal on shift, • Training & Development, • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k,), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off, • Pay Rate: $53,000-$60,500 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above.

Job DescriptionCompany Description PT Services (New Jersey) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry’s leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world, and you have an opportunity to join our international team in New Jersey! Visit our website to learn more about our company Job Description As a Live Dealer, you will be responsible for hosting and presenting games for in a live streaming environment while creating a professional and exciting atmosphere for customers by providing an excellent guest service. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Present games in a live streaming environment, adhering to the multi-state Gaming Commission Regulations, PT Services New Jersey regulations, and live unit policies and procedures., • Learn and fully understand and execute the rules of video stream games., • Conduct live games on a given table schedule in accordance with applied rules and procedures with computer prompt instructions, monitoring, and following the given table schedule, following the instructions of the Pit-bosses and Trainers., • Follow and supervise the updates and amendments in the game leading procedures., • Adhere to the gaming studios' rules and any other rules that management may introduce at any time., • Adhere to the company’s dress code and appearance standards., • Professionally communicate and provide answers to players promptly for any game general questions according to chat policy., • Immediately report to the Pitboss of any risks or committed mistakes, problems, and/or unusual activities in gaming studios and other companies’ premises., • Attend educational events, briefings, and sessions required for professional skills improvement and learning the new procedures., • Participate in company promotions through marketing via photo and video shoots as required by management., • Maintain professional and clear communication with players, management, and colleagues., • Perform any additional duties as instructed by management.Qualifications EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED • High School Diploma / GED., • Must be 21 years of age or older., • At least 1 year of Customer Service Experience., • Basic computer skills, including MS Office, email, video chat applications, etc., • Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment., • Ability to maintain a professional demeanour, including manner of speech, appearance, and posture in a fast-paced live streaming environment., • Ability to deal with potential guest conflicts professionally, maintaining Playtech’s guest service standards., • Ability to deal, sort, shuffle, and count cards in addition to operating other gaming equipment involving highly repetitive movement of hand and arm., • Ability to work a variety of shifts, including nights, weekends, and holidays., • Maintain punctuality and attention to detail., • Pay Range: $18 - $23 per hour ($10 hourly base rate + $8 guaranteed tips + monthly performance bonus). Customer tips are unlimited, • Vacation Days: 5 days, • Sick Time: 5 days, • 10 Holidays pay, • Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance., • 401K – 4% match after 90 days of employment. Additional Information Physical Functions • Prolonged sitting in counter-height chairs and tables, • Prolonged standing for up to 2 hours at a time., • Ability to maintain physical stamina for extended periods., • Repeated use of both hands and arms., • Full mobility of upper extremities, • Ability to see and read a screen chat from 3 feet away., • Ability to engage and communicate with customers while on a live table., • Ability to lift weights up to 15 lbs., • Ability to walk without assistance within the gaming studio floor. Playtech is an equal opportunity employer. All qualified applicants will receive consideration for employment equally without regard to age, ancestry, colour, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.

Job Description The Pool Attendant is responsible for guest safety and guest satisfaction in the beach and pool areas. Position Responsibilities • Maintain a thorough knowledge of the beach and pool amenities and services., • Responsible for the cleanliness, safety and equipment maintenance of the beach and pool areas according to Risk Management and OSHA guidelines., • Assist in monitoring and adjusting pool chemicals as required., • Assist in maintaining and communicating any equipment deficiencies in beach and pool areas., • Responsible for replenishing guest towel supply and removal of soiled towels., • Provides prompt, courteous, and efficient service to all guests, promoting positive guest’s relations., • Promote and distribute guest amenities and products as requested., • Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and hectic environments., • Exposure to outside weather elements., • May be required to enter the swimming pool., • Ability to work under pressure in a fast-paced environment with multiple priorities., • Must be able to stand, sit, bend and be able to move throughout the property., • Must be able to lift/push/pull up to 50 pounds., • Must be able to work holidays, weekends, and flexible shifts/hours., • High School Diploma or equivalent qualification preferred, • One year in Customer Service experience preferred., • Training & Development $16.00 /HR without CPR certification $17.50 /HR with CRP certification

Job Description About the Role The Front Desk Representative represents the first point of contact with guests and handles all stages of a guest’s stay. Position Responsibilities • Adhere to established company and departmental procedures, guidelines, and polices at all times, • Foster and promote a cooperative and harmonious work environment, • Promote positive customer relations for all customer by providing prompt, courteous, and efficient service, • Registers customers into the hotel and checks them out at the end of their stay including processing payments and ensuring guest satisfaction, • Maintains cash bank securely and accurately, prepares daily deposit of funds in hotel bank and is responsible for the immediate posting of cash payments and provides HMS generated cash receipts for customer records, • Makes necessary luggage arrangements according to hotel procedures, • Responsible for customer check out & accepts payment for settlement of all charges in compliance with hotel procedure, • Assist with checking rooms to verify the status of hotel reservations., • Responds to customer inquiries regarding hotel services, room rates, entertainment schedules & restaurants, • Informs hotel customer about the property amenities services and events, • Ensure the front desk area is clean, organized and stocked with necessary supplies., • Maintain accurate records of reservation, guest information, and transactions., • Resolve guest issues efficiently, escalating to management when necessary., • Address guest inquiries, requests, and complaints promptly and professionally, • Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice., • Knowledge of all outlets and their hours of operation., • Other duties as defined by the management team. Essential Functions • Aptitude in resolving issues with a customer-focused orientation., • Always promotes positive public/employee relations., • Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and stress relating to servicing customers in a high pressure and fast paced environment, • Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas, • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours, • Problem solving and conflict-resolution abilities., • High School Diploma or Equivalent is required, • Prior cash handling & customer service experience is preferred, • Computer related experience desired, including LMS & ACSC, • Free meal on shift, • Training & Development, • Pay Rate: $17.50/hour

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