New York
Job Description POSITION PURPOSE: We are seeking a hospitality focused and organized individual to join our team as a Spa Concierge. Is responsible being the first point of contact for guests at the spa, providing exceptional customer service, assisting with inquiries and reservations, and ensuring a smooth and enjoyable spa experience. Playing a crucial role in maintaining the spa's reputation for excellence and creating a welcoming and relaxing atmosphere for guests. ESSENTIAL FUNCTIONS AND DUTIES: • Greet guests warmly upon arrival, provide an overview of spa services and facilities, and assist with check-in procedures., • Answer phone calls, respond to emails, and handle inquiries regarding spa services, appointments, pricing, and availability., • Provide personalized recommendations and assistance to guests based on their preferences, needs, and desired outcomes., • Schedule spa treatments, massages, facials, and other services for guests, ensuring availability of therapists, treatment rooms, and equipment., • Coordinate appointment times, confirmations, and reminders with guests via phone, email, or text message., • Maintain an organized schedule of appointments, adjusting as needed to accommodate guest requests and preferences., • Provide product recommendations, demonstrations, and information to guests, highlighting key features, benefits, and usage instructions., • Maintain cleanliness and organization in the spa reception area, waiting lounge, and retail display areas, ensuring a neat and welcoming environment for guests., • Monitor and replenish supplies, such as towels, robes, beverages, and reading materials, to meet guest needs and expectations., • Build rapport with guests, establish positive relationships, and foster loyalty through attentive service, personalized attention, and follow-up communication., • Collect guest feedback, comments, and suggestions to identify areas for improvement and enhance the overall guest experience., • Previous experience in customer service, hospitality, or spa-related roles preferred., • Excellent communication and interpersonal skills, with a friendly and outgoing demeanor., • Strong organizational and multitasking abilities, with the ability to prioritize tasks and manage time effectively in a fast-paced environment., • Knowledge of spa services, treatments, and products, or a willingness to learn and become familiar with them., • Proficiency in computer software for appointment scheduling, email communication, and basic administrative tasks., • Professional appearance and demeanor, with a commitment to upholding the spa's standards of excellence., • Ability to move around the spa reception area, waiting lounge, and retail display areas to greet guests, assist with check-in procedures, and provide guidance., • Walking and standing for extended periods during shifts to accommodate guest arrivals, appointments, and inquiries., • Active listening skills to understand guest needs, preferences, and concerns, and, • provide appropriate assistance and recommendations., • Occasionally lifting and carrying light items such as towels, robes, retail products, or paperwork to assist guests or replenish supplies., • Transporting items between storage areas, retail shelves, and guest treatment rooms as needed., • Maintaining a professional appearance and demeanor while representing the spa, including wearing appropriate attire and adhering to grooming standards. Cipriani is an equal opportunity employer. Powered by JazzHR mfEn000bIr