Business Analyst - Community Support Network
5 days ago
Tempe
Job Description Remote opportunity. Applicants must reside in Arizona. The Job/What You'll Do: The CSN Business Analyst collaborates with leadership to inform strategic decisions based on data and supports staff via data management. The CSN Business Analyst provides technical guidance to internal partners and key stakeholders. The CSN Business Analyst is responsible for improving processes, system data quality, local and Federal reporting, and increasing efficiency and enhancing effectiveness through data analysis and evaluation. Responsibilities: • Use software tools, including but not limited to, Microsoft Excel, Microsoft Access, simple SQL queries, Alteryx, and Tableau in collaboration with the Business Intelligence developers to troubleshoot and analyze data, create graphs and documents, and design visualizations to explain the findings., • Act as site administrator for assigned organizational software tools including, but not limited to, ServicePoint, Jira, Interactive Intelligence, CoCENTRIX, HEA+, and Spekit., • Interface with the Business Intelligence Department as a liaison for the department by clearly communicating the team's needs within the framework and understanding of the Business Intelligence Department's priorities., • Work in collaboration with Solari Leadership to assist with Federal Reporting initiatives., • Provide support to troubleshoot, prioritize, and resolve complex data issues that arise in data entry software and reporting tools., • Work with supervisors to build reports and monitor data quality and integrity., • Work with key stakeholders of large agencies to assess their data analysis needs and provide individualized technical support, training, and reporting., • Train end users how to run and analyze agency reports., • Monitors key performance indicators (ASA, abandonment rates, service levels, delay) and implements actions toward performance improvement., • Provides analysis that ensures performance meets or exceeds industry standards (service levels); evaluates and implements process improvement according to industry standards., • Works with supervisors in the management and performance of the front-line staff; this includes determining the most effective methods for day-to-day staffing adjustments, use of data and reports on performance and workflow accuracy, and participating in meetings, committees, and workgroups if applicable., • Maintain up-to-date technical expertise of guidance related to specialty lines of business and software, including but not limited to, Service Point, SAP Business Objects, Spekit, HEA+, HUD HMIS Data Standards, Data Dictionary, and HUD reporting specifications., • Support the leadership team in fulfilling contract deliverables., • Responsible for ad hoc data requests for the program., • Strong verbal and written communication., • Self-directed., • Ability to handle multiple projects and prioritize tasks., • Comfortable presenting and sharing information in a clear and concise manner., • Working knowledge of the most common social needs and resources impacting Arizonans., • 3-5 years of experience with process improvement, Business Intelligence, Data Analysis, Data Quality, and Call Center While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. Who We Are & What We Offer: Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff. Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community. • Friendly work environment, • Generous paid time off (PTO), • Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date, • Competitive compensation, • Convenient office locations and Hybrid Schedule, • On-site fitness room free to all employees (Tempe Office), • Basic Life Insurance, • Voluntary Life, Spouse, Child Insurance, • Critical Illness w/free dependents, • Critical Illness Spouse, • Short Term & Long Term Disability- Starts first of the month after 90 days of employment, • 401K & 401K Roth - Starts first of the month after 90 days of employment, • United Pet Care, • LifeLock for identity theft We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.